BE WARY. Having done your scanning and shopping, when you go to check out you may be selected for a random scanning security check. In which case, you have to find an assistant, who will ‘invite’ you to have your shoppoing manually scanned. So you have the embarassement of being hauled out of the Smart Shop scanning area, unloading your bags onto a belt for it all to be rescanned. In my case, after being manually rescanned, the total shop was a few quid less that the total showing on the hand scanner. Apart from the embarrassment, all this took an extra 20 minutes. Won’t be using Smartshop again.
A rather robust response to my email to Sainsburys. Note, you mess up and you may have your app suspended and have go undertake further training !!! SmartShop customers agree their baskets will occasionally be checked at random. Sainsbury’s reserves the right to rescan the entire basket or trolley at any time. If there is a difference between your own scan and a checkout scan, the checkout scan will apply. If we believe you would benefit from training in the use of the SmartShop app, we may suspend your account until appropriate training is completed by you. If we have reasonable grounds to believe there is a deliberate attempt to defraud Sainsbury’s we may remove your access to SmartShop and notify the police
But did the staff unload your goods onto the belt, or did you have to do it? If it was you, then that's not acceptable IMHO. Obviously they need to make checks, but Sainsburys staff should be the ones doing the heavy lifting not you. You choose Smart Shop to AVOID all that.
@@stevenlovell3466 Thanks for this information. I had downloaded the app tonight with the intention of trying it out but I am not going to risk going through that embarrassment or the extra delay in potentially having my entire shop rescanned...completely defeats the object so app deleted.
I was tempted to try it but I wondered how they would monitor it… and possibly falsely accuse someone of shoplifting because of a mistake! Now I know what happens, I won’t be trying it. I’ll wait for Amazon.
I posted similar just now.. your comment made me laugh out loud though. I'm so tired of loud overlay music... esp TV. The Repair Shop does my head in .. I want to listen to what is said and they play music over it!.. and the incessant 'busy' music in between.. so we know the experts are working like elves.. we wouldn't know otherwise would we.🙄🙄
One problem here is the time between selecting products; unless you're either really quick or intentionally set the 'timeout' for the screen to a few minutes, you're constantly having to unlock the phone (and quite possibly reopen the app, if your phone reverts the homescreen when it locks). This is a time drain and annoyance. Also, it's not especially easy to carry your valuable smart phone one handed whilst pushing a trolley with your other hand, or as in the example here, using that hand to both carry a basket and pick up products to scan. Overall I'm not convinced by it being a smartphone app. A dedicated portable scanner that you could drop into the basket/trolley between browsing would likely be better.
I’ve used this service twice & the second time I didn’t like it. I was accused of shoplifting when the security guard came over & said that my basket was on the wrong side. If I had put it on the right, it would’ve said unexpected item in area. I had already paid for all the items & was beginning to put them in the bag. I was so embarrassed that he had been watching me on his screen & thought that I was stealing. I don’t think I’ll be using this again.
Well, I just used it and was required to interact with the shop assistant twice--show my QR Code for them to scan before my basket could be displayed on the check-out till screen and then have the shop assistant to scan two of the items in my basket before I could proceed to pay. So annoying!
Question 1: I heard about this as they were announcing on the store radio. What happens to items such as vegetables, which need to be weighed? Question 2: Is it possible to check a price of an item. Some times, item does not have a price tag? Question 3: Is it possible to put unwanted items back on the shelf? Question 4: I can't get phone signal inside the store. The front side near the tills is okay. Does it keep working? Question 5: When you scan does the price of each item come up?
I ❤️ Sainsbury's. Was there today getting couple bottles of wine for Christmas. They have the best selection of wines anywhere. And I was waiting for a checkout and a kind member of staff brought me over to the self service and processed my items. Great service
Did my first smart shop this afternoon with one of the in store hand held devices reason for using was to get some of my personal nectar offers - thought I was doing so well until I got to the checkout and as I scanned the QR code it popped up with a check your shopping - the assistant said she would scan 5 items fine with me as a spot check as she went through the bag she said the ham has not been scanned so I need to rescan the whole shop I kind of felt embarrassed and could feel myself burning up I’m sure I saw a picture of the ham pop up on the device - it would help if the hand held device could bleep as mine never bleeped once maybe the devices are checked daily to ensure there are no faulty ones for customer to pick up - overall experience has put me off using the smart shop as there seem work to be done - when I asked the assistant if there was a way of turning the volume up on the device she replied nope-
Hmmmmm....so today I picked up one of those scanners in store...still had to go to the self checkout & pay at the end so not much point to that...next time I will try the Smartshop app on my own phone.
Hello Sainsburys I have a new phone, I've downloaded smart shop app, but when I enter my Nectar Card number it says An account with this nectar card already exists. So I am not able to get the app working on my new phone. It was fine on my old phone. I have tried logging out of my old phone and Uninstalled but it still doesn't work on my new phone. Please help.. thank you.
I currently work in Sainsburys but it is difficult to get people to use our smart shop gadget..they seems so scared of trying something different from the norm and would brush us off when we try to explain how fast it is to use this rather than queueing at the express line during this pandemic.
Doesn’t work for me. Keeps saying that I need to turn on Precise Location when it already is on. Not sure how to turn it on specifically for this app as it doesn’t come listed on the Precise Location settings in iPhone. Sucks!
Nature provides us with enough food for every living creature on the planet. Farmers and supermarkets have the responsibility of growing, harvesting and distributing it responsibly. Billions of pieces of single-use plastic from each supermarket. Abusive and polluting factory farming. Selling products tested on animals and burning the rainforest for palm oil or soya. Use of sweat-shop factories. Clearly the food industry is not doing its job properly. Governments should legislate on these issues before it is too late. Sainsburys are responsible as one of the UKs largest retailers, and should stop operating its business in such a dark, horrible and destructive manner.
@Michael Bennett I never seen this comment until now for some reason, my point was if one does not use WiFi or data then they will have to use someone else's hotspot or the stores WiFi, it is not very convenient, although the more people who use data the more convenient it would be.
this is kinda funny because imagine a shoplifter tries to put something in their bag after pretending that they've scanned the product and tries to walk out without paying for it
BE WARY. Having done your scanning and shopping, when you go to check out you may be selected for a random scanning security check. In which case, you have to find an assistant, who will ‘invite’ you to have your shoppoing manually scanned. So you have the embarassement of being hauled out of the Smart Shop scanning area, unloading your bags onto a belt for it all to be rescanned. In my case, after being manually rescanned, the total shop was a few quid less that the total showing on the hand scanner. Apart from the embarrassment, all this took an extra 20 minutes. Won’t be using Smartshop again.
A rather robust response to my email to Sainsburys. Note, you mess up and you may have your app suspended and have go undertake further training !!!
SmartShop customers agree their baskets will occasionally be checked at random. Sainsbury’s reserves the right to rescan the entire basket or trolley at any time. If there is a difference between your own scan and a checkout scan, the checkout scan will apply. If we believe you would benefit from training in the use of the SmartShop app, we may suspend your account until appropriate training is completed by you. If we have reasonable grounds to believe there is a deliberate attempt to defraud Sainsbury’s we may remove your access to SmartShop and notify the police
But did the staff unload your goods onto the belt, or did you have to do it? If it was you, then that's not acceptable IMHO. Obviously they need to make checks, but Sainsburys staff should be the ones doing the heavy lifting not you. You choose Smart Shop to AVOID all that.
0liver 0verson No I did it. On reflection, I should have refused to have it rescanned, and just walked out.
@@stevenlovell3466 Thanks for this information. I had downloaded the app tonight with the intention of trying it out but I am not going to risk going through that embarrassment or the extra delay in potentially having my entire shop rescanned...completely defeats the object so app deleted.
I was tempted to try it but I wondered how they would monitor it… and possibly falsely accuse someone of shoplifting because of a mistake! Now I know what happens, I won’t be trying it. I’ll wait for Amazon.
Could you reduce the volume of the people talking, its hard to hear the music.
I posted similar just now.. your comment made me laugh out loud though. I'm so tired of loud overlay music... esp TV. The Repair Shop does my head in .. I want to listen to what is said and they play music over it!.. and the incessant 'busy' music in between.. so we know the experts are working like elves.. we wouldn't know otherwise would we.🙄🙄
Getting rid of more checkout staff? Excellent plan!
This video doesn't mention the instore scanners you can use instead of your phone?
One problem here is the time between selecting products; unless you're either really quick or intentionally set the 'timeout' for the screen to a few minutes, you're constantly having to unlock the phone (and quite possibly reopen the app, if your phone reverts the homescreen when it locks). This is a time drain and annoyance. Also, it's not especially easy to carry your valuable smart phone one handed whilst pushing a trolley with your other hand, or as in the example here, using that hand to both carry a basket and pick up products to scan. Overall I'm not convinced by it being a smartphone app. A dedicated portable scanner that you could drop into the basket/trolley between browsing would likely be better.
Used the app for the first time this weekend, worked really well without any problems. The novelty value alone made a food shop more interesting!
Hey Gary, glad it worked well for you! Have a great day. Adam
But does it use wifi?
@@oddity4650 Not necessary
@@Chillednfunked well asdas one doe what means it is stupid
@@Chillednfunked it means you have to pay for using your mobile data
Worked really well and makes great sense to help speed through a shop. Look forward to using it my local Local soon!
Glad you're a fan Lewis. Thanks, Karen
I’ve used this service twice & the second time I didn’t like it. I was accused of shoplifting when the security guard came over & said that my basket was on the wrong side. If I had put it on the right, it would’ve said unexpected item in area. I had already paid for all the items & was beginning to put them in the bag. I was so embarrassed that he had been watching me on his screen & thought that I was stealing. I don’t think I’ll be using this again.
There is a typo in 1:07, it should say scan the exit QR code not can the exit QR code.
Why don't you get me to stack the shelves aswell....
How about we get you to push carts
It's not as if millions of people already use self checkouts regularly... 🙃
@@slowdownmoveoversharethero9701 Why would we push a cart we aren’t horses
Well, I just used it and was required to interact with the shop assistant twice--show my QR Code for them to scan before my basket could be displayed on the check-out till screen and then have the shop assistant to scan two of the items in my basket before I could proceed to pay. So annoying!
Question 1: I heard about this as they were announcing on the store radio. What happens to items such as vegetables, which need to be weighed?
Question 2: Is it possible to check a price of an item. Some times, item does not have a price tag?
Question 3: Is it possible to put unwanted items back on the shelf?
Question 4: I can't get phone signal inside the store. The front side near the tills is okay. Does it keep working?
Question 5: When you scan does the price of each item come up?
Go to the Sainsburys web page - there's FAQs there which answer all your questions.
I ❤️ Sainsbury's. Was there today getting couple bottles of wine for Christmas. They have the best selection of wines anywhere. And I was waiting for a checkout and a kind member of staff brought me over to the self service and processed my items. Great service
Probably good if you’re popping in for a sandwich when it’s busy, but not so sure it’s convenient for a full weekly shop. Will give it a try though!
Did my first smart shop this afternoon with one of the in store hand held devices reason for using was to get some of my personal nectar offers - thought I was doing so well until I got to the checkout and as I scanned the QR code it popped up with a check your shopping - the assistant said she would scan 5 items fine with me as a spot check as she went through the bag she said the ham has not been scanned so I need to rescan the whole shop I kind of felt embarrassed and could feel myself burning up I’m sure I saw a picture of the ham pop up on the device - it would help if the hand held device could bleep as mine never bleeped once maybe the devices are checked daily to ensure there are no faulty ones for customer to pick up - overall experience has put me off using the smart shop as there seem work to be done - when I asked the assistant if there was a way of turning the volume up on the device she replied nope-
Doesn’t work for me. I have no option at the end to pay at the bottom of the screen
The same here on iPhone 13 Pro Max
Hmmmmm....so today I picked up one of those scanners in store...still had to go to the self checkout & pay at the end so not much point to that...next time I will try the Smartshop app on my own phone.
I'll stick to cashier its empoying people at the end of the day and saying hello to the cashier just makes the shopping experience more realistic
bellend
@@canter721 😂
I don't want a trial of anything, just to download the app as requested
Hello Sainsburys I have a new phone, I've downloaded smart shop app, but when I enter my Nectar Card number it says An account with this nectar card already exists. So I am not able to get the app working on my new phone. It was fine on my old phone.
I have tried logging out of my old phone and Uninstalled but it still doesn't work on my new phone. Please help.. thank you.
I currently work in Sainsburys but it is difficult to get people to use our smart shop gadget..they seems so scared of trying something different from the norm and would brush us off when we try to explain how fast it is to use this rather than queueing at the express line during this pandemic.
Do you have to have internet turned on on your smartphone to be able to scan?
@@idtdsn9799 I would imagine so.
@@Richard0292 You are right, thank you
I guess you're looking forward to the day when you will get your P45.
Having this tech is all well and good but it puts cashiers out of work!
Why have the Zebra branded scanners got a rear facing camera, pointing at the customer?
They like to spy on the customer if they think you look dodgy
This isn't really very helpful. I came here hoping it would show a step by step on how to use the app in store but it don't really. 🤷
Ditto. Came to see how hand held device works. Does it attach to trolley
What about receipt where would I find it
Doesn’t work for me. Keeps saying that I need to turn on Precise Location when it already is on. Not sure how to turn it on specifically for this app as it doesn’t come listed on the Precise Location settings in iPhone. Sucks!
Nature provides us with enough food for every living creature on the planet. Farmers and supermarkets have the responsibility of growing, harvesting and distributing it responsibly. Billions of pieces of single-use plastic from each supermarket. Abusive and polluting factory farming. Selling products tested on animals and burning the rainforest for palm oil or soya. Use of sweat-shop factories. Clearly the food industry is not doing its job properly. Governments should legislate on these issues before it is too late. Sainsburys are responsible as one of the UKs largest retailers, and should stop operating its business in such a dark, horrible and destructive manner.
How to use the app please
The staff in the video could be unemployed by now turkeys voting for christmas
It will be difficult if the people cheat in the transaction. Are they detected?
Are you asking so you can do that? 😅
Amazing but do u need wifi..
The FAQ states that you can use a mobile data connection.
@@MichaelBennett1 exactly and pay for that
But do Sainsbury’s have free Wi-fi ???
@@steve-ey4ol no idea
@Michael Bennett I never seen this comment until now for some reason, my point was if one does not use WiFi or data then they will have to use someone else's hotspot or the stores WiFi, it is not very convenient, although the more people who use data the more convenient it would be.
First fix your self checkout machine
this is kinda funny because imagine a shoplifter tries to put something in their bag after pretending that they've scanned the product and tries to walk out without paying for it
How do you pay?
Its all about saving money.
It’s all about getting rid of staff you mean..
wow man the music
I am just waiting here for another christmas ad....
I don’t like that the app requires my location...
Nice helpful 👌👍👏🙂😀☺👌👍
I'm trying to listen to this video and the narrative and they put the annoying music over the top!.. at least lower the music volume!
Incredible, Amazing it's incredible 🤩🎉😊🎉😁👍⭐❤️🙏😃🙏⭐😁🥰👍🤗⭐🙏🎉⭐🎉
Surely sainburys & back shouldnt give you that much jip 😤😤😤
I always wondered what this was 😂😂😂
Amazon did this first but better
Ben Rigby not in europe
Надо попробовать
Shraxb
My smart only 🎉