Xfinity Mobile is it Worth it?? | 5 Things to Know
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- เผยแพร่เมื่อ 2 มิ.ย. 2024
- Xfinity Mobile might be the best cell phone carrier around. I personally think it beats out Visible Mobile, and in terms of value it DEFINITELY beats out Verizon. There is one caveat, you have to be a Comcast Cable subscriber. www.whistleout.com/CellPhones... BUT with 31-million Comcast subscribers and only 3-million Xfinity Mobile users, there are quite literally MILLIONS of people not taking advantage of this carrier.
0:00 | Intro Switch to Xfinity Mobile
1:00 | Xfinity Mobile Pay by the Gig
2:45 | Xfinity Mobile Unlimited Data
3:10 | Xfinity VS Visible Mobile
4:30 | Mix and Match Xfinity Mobile
5:05 | Xfinity runs on Verizon!
5:35 | How to Qualify for Xfinity Mobile
6:30 | Xfinity Mobile Hotspot Network
7:30 | Final thoughts on Xfinity Mobile
#BestCellPhonePlans #CellPhonePlans #XfinityMobile #Comcast #VisibleMobile - วิทยาศาสตร์และเทคโนโลยี
The bills are not bundled (they're two separate app) but the call center is the same or they can send you to mobile if you call Comcast main toll.
Since having T-Mobile phone service for years the price has never increased with our plan. Plus, the $50. a month for internet costs $40.00 a month since it is automatically paid with the phone bill. We are really loving the service here in Mount Dora, Florida.
I've had a really negative experience with Xfinity Mobile, making it the worst carrier I've ever had. In most areas, there's little to no 5G network coverage, and I couldn't even watch TH-cam videos. Whenever I called customer service for help, they would just transfer me to another agent, giving me false hope that my issue would be resolved, only to hang up on me later. I initially thought I was getting a good deal, but I deeply regret my decision now. I came across some negative comments about Xfinity being the worst, but I chose to ignore them and give it a try, and unfortunately, I paid the price for that
Where do you live?
Good info thank you!. Now when you send regular text can they be send in high quality from android to android or iPhones?
Just to clarify, Xfinity bills you separately for Xfinity internet and xfinity mobile. It's the same company but the bill is separate.
Yes thats right
@@maryroseescarpe902 All billing (mobile/internet) is handled in the Xfinity App. Not a big deal.
thank you! We are switching tomorrow. saves us nearly $100 / month or $1.2k.
I’d like to know, is x mobile prepaid or postpaid?
😐
Reps say it’s postpaid. But google search is mixed.
Yea it’s ok but pia if you need customer service outsourced and recently it took me three calls to get my Apple Watch line canceled and the 20gb limit sucks I hit it almost every month I’m thinking of switching to Verizon idk for sure yet though
I have Xfinity internet and mobile. The new iphones have a $300 visa gift card. My current plan is $52 for unlimited everything for my single line. Xfinity has so many hotspots that I barely use my data.
love to hear that!! Xfinity is a hidden gem, that's for sure
Was that waterfall at 4:12 in Costa Rica? Uvita?
Never listen to advertisers on TH-cam. They will give you all the fluff. All the good stuff that goes with the services, but never gives you any of the downfall part of it because they are making money off of getting you to switch services even though she’s not associated with the company she’s advertising for the company therefore she is for lack of better words in bed with the company making money off of us. She’s not out here helping you at all Xfinity Internet, and Xfinity mobile together are a nightmare.
I was thinking of switching 🤔 why is xfinity a nightmare?
I have both and I have sweet dreams. I have no idea what he's talking about. He's probably an AT&T employee
I think you're a AT&T user that's why you hate Xfinity
Maybe that's for your experience, I have been with Comcast for the last 15 years and they have always been the best, good internet and new on the mobile and from $430 per month with Verizon to now just $90 for the same amount of lines. So yeah, it's definitely worth being with Comcast.
@@montyhades yes, me too exactly.
Thank you so much for making this video.
Thanks for the information!
I have a question so currently I’m with T-Mobile and I have 5 lines with the megnta plan do you recommend me to switch to Xfinity mobile. I pay 160 monthly for T-Mobile.
Definitely as you will get 5 lines for $140 and $200 prepaid visa card per line Maybe
definitely, you'll be only paying for 125 dollars or 25 dollars per line due to discount of service and even lesser.
In Xfinity mobile you gonna pay 120 for 4 lines it is unlimited everything.
In Xfinity mobile you gonna pay 120 for 4 lines it is unlimited everything you can use the same mobile and number
I started 2021/12 in CA with free iPhone se, then they move my iPhone se line to my FL account, I tried to move back to CA because I don’t want to loose my promotion, then I move to an apartment, first I lost my Internet promotion been charged full price, now My free iPhone se is charged with device fees, I still have 16 payments, so I call customer service, basically 4 phone calls each 3-4 hours were promised to fix my problems, nothing happened, because all of them were overseas without authority to make changes… they are eager to help but no change after so many hours emotionally stressful hopeless charges
I don't have Comcast in my area Sherri, but I enjoyed the Vacation Video's!
thank you for watching!!
Just know you get 20gb of high speed data and then they slow your data down. I use around 40-50gb of high speed data per month and so would any user if you're a heavy user of apps like TH-cam or TikTok or any of the music listening apps
Hey, i'm about to start at an xfinity store and kind of thinking about this switch. How has your customer service been with xfinity mobile?
Mobile phones are terrible
Bad
Can't to speak to a human
Too bad they don’t offer e-sim yet, so for international travel with unlocked phones if you need to keep primary line active, you need to either get a global e-sim data plan like Airalo, or e-sim from a local carrier at your destination.
They have now
We offer Esim now
They do but only for the IPhone 14. Would not let me have it on my iPhone 12 max pro.
But it also means that if you need customer service you have to deal with Comcast. The people are nice, but the wait times are long. I called last night and it told me I'd have to wait an hour and a half. Plus, they are known for raising rates and removing things on my TV bundle even when we're on contract. I may just stick with Ting Mobile.
Hi there, I actually work for xfinity and sorry for that but we really need customers to go to the automated system so we could get all necessary info possible and the same way for our system as well, but if you don't want that you can actually sched a call using your account app
I'm sorry, the plans you mentioned are not a great deal. You have to pay extra to call Mex or Canada? What about Europe? I'm sticking with Verizon.
I just signed up recently I just mad I didn't signed up a long long time ago cause metropcs in the Miami area sucks in certain areas..now I have better service and a phone can speak for everyone else but I'm a happy camper 😁
I feel you I'm in Miami too had the same issues that's why I switched
Helpful info: If you move and they don't carry internet service at your new address, you can't transfer. If you cancel internet they will automatically add $25 PER LINE if you don't have an active xfinity internet account. We learned the hard way and it's been a nightmare. You can't even sign up for their mobile plan if you don't have their internet service.
Xfinity just wants your money good luck getting help.
Good info here👍
thanks so much!!
One caveat regarding this video: Your mobile bill does NOT
go on the same bill as your tv/other xfinity services. Xfinity requires a credit/debit card to bill each month. Mine is billed on the same day of each month.
Re: call txt Canada! I do. It used to be free in our Lana till recently. Even out land lines. But ya, Mexico, I’m 2 county’s away & have no plans to txt call or go. I wish UK was free. Or a package plan
Great video! I have a question, if my wife and I are on installment plans with ATT (iPhone 12 pro) and still owe but want to switch to Verizon or T-Mobile do both providers have deals to buy you out the installment with ATT fir the iPhone 13? Or what would be the best route to take? Than you
Well T-Mobile will but out your device. Up to $800 but you’ll have to hand over your AT&T device to them. This also means you can’t stack the buyout offer with the iPhone trade-in deals they are offering. If I were you though I’d stick to the AT&T service. I just hopped off T-Mobile and can tell there’s a huge improvement. As for Verizon, I can’t say bc I haven’t subscribed since 2012
@@CalienteFrijoles you saying att is better than tmobile?
@@finessezen7136 it depends on where you live.
Daam you fine
Is there service fast n reliable
Xfinity also offers you as a internet customer an I guess Android box...like a fire TV. For free that has all the services (pretty much like Netflix hulu) with Peacock access for free. The other services you of course have to pay for.
The box so far is okay actually. I have not seen any lagging with it so far. So you could literally not even get TV from them... only internet and rock on with the box. I think its called a Flex box. Me personally I'd like to slap Kodi on it. But looks like you can't do that. Or no one has figured that out yet... lol..
Yes it's the flex box
I personally went with a Google TV Chromecast since you can go into developer mode and install 3rd party apps
@@BaezTTV Dude that is the only issue with it.
you mean flex streaming box, which includes 10000+ movies for free, peacock premium included at no cost. And you can have this streaming box for free if you are an internet suscriber with an internet speed 100mbps
Glad to dump this garbage Xfinity service.
Plus their data service garbage too, you pay for premium, and a deprioritized speed from Verizon.
I'm switching soon (today or tomorrow I hope) and am worried.... A lot of good reviews and a lot of terrible reviews. Been with T-Mobile for 9 years... But saving $1k/yr just sounds good right now. Need a lot of other stuff that could use that money.
How is the service so far ?
No contract so you try at least one line for $15 and see how good the service in your area then you can move your other lines if you like it
We’re switching thank you!
Thank you wish i could try it but not on comcast
U have to have ether Comcast tv and there internet service to get the mobile service and that can be pricey
When i stayed in US, i used Xfinity Mobile Loved it. If i ever move back and if i have Xfinity Internet I would happily use it.
I've paid for Xfinity internet for the past five years, I pay for 100mbps and it's never above 30mbps unless I call and complain, then it's around 100mbps for a day or 2, and back to 30. I've called about this no less than a dozen times over the past 2 years... and the last two times they scheduled a technician to come out where I had to be home for a 2-3 hour window, and both times the technician didn't show up, didn't call, didn't care. Comcast is the most awful atrocity of customer service on the planet. Last time I spoke with them, their suggestion was that I pay more for faster speeds and lock into a 3 year contract with them. Why would I pay for faster speeds when you only give me 33% of the speed I'm currently paying for?
Yes!! Im switching to at&t fiber
Good job homechick!
I am so excited I just got my fourth neighbor to switch from Xfinity to Ariel TV in the Chicago area. Because they will not stop raising their prices and giving you less service and more commercials they have now lost five people and I plan to continue convincing my neighbors to go with Ariel a perfectly free television choice versus 180 a month. 👍👍👍👍
For me was a good decision. I have good signal in places when with tmobile neve had.
Correction: your home internet bill is separate from mobile. Mobile is billed only to debit or credit card.
I think it is not about a money anymore.
It's all rolled into one now. They have made a ton of changes.
@@LynxStarAuto No it’s not! I just went through this today. Xfinity mobile only accepts a debit or credit card and it is billed separately
Yeah but you receive discount to your internet bill if you add xfinity mobile for at least a yr or 2
Visible and Xfinity use the same network though (Verizon)
Signing up tonight just don't know what phone I want lol
Xfinity mobile is nice monthly but absolutely sucks for upgrading your phone. They don't seem to offer deals for existing customers. Everytime they run a deal it's only for new customers or people wanting to add an additional line. With Verizon it was more a month but when you went to upgrade your phone they always had deals for existing customers.
Yeah, more per month, so you are paying for the upgrade. Duh
Sounds like when I had AT&T back in the day
@Asia jones tgwoolshire doesn't get it. You do pay more a month with Verizon, but your upgrade is free or buy one get one. Paying less a month is good till you need an upgrade then you're paying full price for a phone. Which ends up being more a month. IF I had known that when I switched I would have upgraded as a new customer instead of bringing my old phones over, but you don't realize that till you're already a customer and it's too late at that point.
At least Verizon has deals. That's why we're switching to Xfinity, save money and get a deal on a phone. Been with T-Mobile for 9 years and they don't offer deals for existing customers (on magenta at least) unless you have a flagship phone to give them... Which is dumb imo. So pay less and get more for now I guess lol
@sbrooke375 I just switched back to Verizon. My wife and kids are still on xfinity. I had a cracked screen s20 plus. Xfinity wouldn't do anything. Verizon gave me $1,000 for it so my s23 ultra is only $5. With xfinity I would have had to pay $300 down and still would have been $45ish a month. Switching to Verizon I'm still paying more a month for the plan but the phone only being $5 a month it equals to about $15 a month savings. Also with xfinity you can't add additional lines later. You get what you get. So my wife and son have apple watches. If you want LTE service that uses up 2 of lines. You just have to go with what's best. Xfinity just isn't upfront with any of that information.
I have one xfinity line and its not bad. I tried to move 2 other lines to them, but for some reason they won't let me proceed unless they have a copy of my Drivers License. Since they had a data breach in Dec 23 I think Ill pass. The keep saying trust us. I finally you said you send me yours and I'll send you mine. The lady became mad and canceled my order.
Xfinity also provide $10 off to the Xfinity mobile customers in their monthly wifi bill if they are using more than or equal to 600mbps of internet speed!!
Right now its $30 off!
It’s a great price
I love the
Xfinity Internet, and Xfinity Mobile love it
Do you have to pay a down payment or deposit when you first sign up. I'm thinking about switching.
I have twenty reasons not to switch. Number one reason is, Comcast is sleazy.
Don't forget they add about 20% in fees to all those plans, which is criminal.
I had Xfinity Mobile for a little over 3 years and just switched to AT&T because I NEVER GOT MORE THAN ONE BAR. Basically the only thing I could do was make calls, text and stream low quality music. Always needed WiFi to use the internet.
I’m thinking switching to Xfinity Mobile. What state did you have this bad experience?
Have you ask help from their customer service?
Im having the same issue now🤦🏽♂️ when I leave my house I get 1 bar.
We were told our Xfinity Mobile bill is totally separate from Comcast cable and it is.
Yes
It is
It is I’m getting it in 2 dayz
Have Xfinity Mobile and very happy with it.
nice!! love to hear that! It's a great plan that slides under the radar because you need to be a Comcast subscriber... but it's a really great deal.
2 months later, how do you feel about it now?
@@stepheniebowen6527 Still going great.
@@jazzkevin I'm still debating on trying it. Just nervous cause its 2 years and don't wanna be stuck if I hate it.
@ Stephenie Bowen Xfinity mobile is good. It uses Verizon towers. They don’t do contracts, so I’m assuming you’re referring to paying off the phone (and losing any subsidy). If so, you should be able to bring your current phone over to test it out. Otherwise you can purchase an unlocked phone from secondary market or directly from Apple or Samsung and buy as unlocked.
I have Spectrum Mobile. And I mean eh. It's OK for the price
Mint mobile is the way to go, unless you get a deal on bundle on xfinity
I'm seriously considering this I do have xfinity Internet at home my only concern is am I able to talk on the phone and use the Internet on my phone at the same time?
I just switched to xfinity and yes you can
@@cowgirltapatilla awesome thanks for responding!
I just switched carriers to Xfinity mobile from T-Mobile and it was a big mistake. I thought Xfinity would be great and for lack of another way of wording it, it sucks. They say they connect to Verizon towers but their data connection is terrible. They promised $20.00 discount on our internet bill if we got their mobile service. They lied.
I can give yah discount go back to t-mobile 😊
Hello I don’t know if you will get this message it’s kind of a old video but my question is I have the xfinity Bundle package and the xfinity mobile I have the unlimited version on a iPhone 12 I was thinking of getting rid of my cable and keeping I my landline and Internet now can I keep my xfinity stream if I get rid of my cable? Or is if with the cable package?
It is with a cable package re your Xfinity stream.
Thank god for what’s app and Facebook paying for calls to Mexico are a thing of the past lol
signed up this month .... smh / how did i sleep on this the past 2 years ? usgh
Can you do an update...you know longer have to pay extra to call Mexico and Canada.
In a family that doesn’t use a lot of data? That is so funny in the day and age
haha might be a small portion of people, but they exist!!
Xfinity Mobile is the worst mobile service I have ever had the misfortune of using. The worst customer service ever. I can't pay my bill because my information is not in their system. I can't get past the the damn automated system because my phone number or email is not on their system. I don't know what happened to this company but I'm going back to Wal-Marts family plan.
Xfinity also gets Unthrottled UWB vs visible is limited to 200 mbps
another win! thank you haha
Xfinity's By the gig plans come with postpaid priority data as Verizon's do. Also, the 20GB of high-speed data on Xfinity's unlimited plan is de-prioritized just like all of visibles data. So you actually get more with Visible. However, I'd still recommend Xfinity Mobile over visible to data-conscious users. My grandparents have the 10GB shared and they enjoy it and the priority data comes in handy for when they stay in Flordia in the winter. Verizon is very heavily congested where they go but luckily with Xfinity's priority data, it's not an issue for them!
The problem with Visible is depending on the area that deprio hits hard depending on your market. At least you have 20 gigs of good data.
yep, that's why Xfinity wins in my book.
Often these sister company's who are "ON" TMOBILE ,VERIZON S NETWORK in fact are using the same network but your data and speeds are basically 2nd after the customers on with the main carriers . Mint ,visible,metro,total wireless are getting the remaining signals that are not being used by primary customers.
Just for and confusion . HOWEVER MY point is if you do add mobile to your internet or TV package with Xfinity your data and speeds are from Verizon primary data pools . Xfinity is not a Verizon sub service sister company's it's a mobile plan Xfinity bundles with their services but if purchased is a Verizon mobile plan. That's why ur paying for ur Xfinity services and have separate acc # (for ur Verizon mobile line) that comes with ur bill.
ACTUALLY . the Xfinity customers who are on the mobile plan bundles are on the MAIN VERIZON SIGNAL (NOT DEPRIORITEd.) Also I was with customer service and in a Xfinity store half the day their selection if phones isn't horrible . They had a free motoralo and 1 other decent free phone for sign up, they had Samsung Galaxy s22s and 3 r 4 others as well as tablet and probably 4 or 5 apple iphone devices (included discounts w/startup) on the apple devices too. Inventory compared to a Verizon or T-Mobile mall store was maybe 75% of what you'd find at a main provider store. And that's fine with me considering they aren't a cellular carrier they offer bundles for Verizon plans to again keep ppl in 1 place and a 1 stop shop so to speak. No pressure. I was explained details of all options and chose my internet package only today without a once of nagging or pressure or pestering to sell a penny more . I suffered and was robbed paying 170/m for 20mbps wifi and 2 TV boxes and cable box premium channels from century link for almost 12 yrs. I can only share my 2 cents but no tricks r scams I could sniff out . Jus do ur research ppl ur getting ripped off by these company's way too often. Wish all luck
Thank u
Be mindful of this carrier and smart watches, sometimes no matter what you do Xfinity servers won’t see your device, they’ll blame you Watch manufacturers, your Wi-Fi anything to not accept their mistakes.
100% Naturally Organic Beautiful
V'sble mobile ? Never heard of it lol I'm from Texas. That sounds like a none major company to me
Vocal fry. YUK!
Really bad service is no signal in some areas and no data 😢 Really really bad
They throttle after 20gbs 😂😂😂😂😂😂
No it is not when return thier phone they will charge 35 for return fee. Thier phones are terrible. They are just like Verizon. T mobile is better. Xfinity I do recommend the wifi with TV however watch the contract it will go up in price when this happens I will look for another carrier
Message + won't download photos. Bill not bundled. Customer service terrible. Internet bill not any less.
0MG I Have A bill for 7,000 TY Con Cast?
I have unlimited Data & minutes on T-Mobile for $60.i have Comcast cable.can they beat my T-Mobile plan ❓
Depends on the number of lines, what is your data usage in average plus are you a Comcast internet user since to get mobile from there, needs to a Internet user first
Xfinity provide unlimited data plan at $40. You can easily switch to xfinity with the same number
@@Sk-po9dx $45 and the overall cost goes down as you increase the number of lines with unlimited data
Because they dont answer the phone with a real person!
That is if ya can get through to anything
Just because you don’t call Mexico or Canada it doesn’t mean the rest of us don’t either.
JESUS your fine !!!
T-Mobile is the best for unlimited. 4 lines cost 105 ($27 each). And that includes 50gig high speed. But if 4 lines are under 10 gigs shared, then Xfinity’s $60 plan is the best. That is what my family uses and it works great for us. But if our needs change and consistently go over 12 gigs/mo, then T-Mobile is the way to go.
T mobile sucks in rural areas. Att and Verizon the best
@@ninomalo2102 most Americans don’t live in rural areas or even travel to any.
I am driver and travel all rural areas and T-Mobile don’t have coverage lots of rural roads
Xfinity mobile unlimited is 120 for 4 lines but heres the best about it depending on the speed of your internet you can receive 10, 20, 30 dollars discount on your internet bill. I have gigabit plus internet and i get 30 dollar discount cuz of it so 4 lines is basically just $90 on top of my internet bill at least for 2 yrs then I'll go mix and match
I did not have a good experience with them:(
Why my friend?
@@noracarillo6160 After paying off 2 phone and never missing a payment when it was time for an upgrade they would not allow me to up my phone. No explanation at all. So since my contract was up I cancelled my service.
Woah? Have you cancelled any core services?
Could tell me more aside from this so that I can understand more?
Please... so that I can share of what I know and explain to you if I know the answer.
Early 😀
gold star for you 🌟
Xfinity mobile is a virtual network.
This is a joke. I don't know what planet you live on but I need a terabyte of monthly data and most people do. We got TMobile and it worked as advertised but like all provider's they changed the rules. The first 4 mths we averaged 135mbps and now it's. .05mbps
Xfinity mobile lie about unlimited data and extra charges on your plan!
X finity mobile is horrible every time I leave my house I have no connection.
I think Xfinity mobile is not worth it because they don’t have a true unlimited plan t-Mobile is more better magenta max 55+ Because T-Mobile has a true unlimited plan
Yes. T-Mobile unlimited is way better. Essentials plan for 4 lines is $105, and that is for 50gig high speed. Xfinity Mobile is great for those that don’t share more than around 10-12 gigs. We have Xfinity mobile with 4 lines and are always under 10 gigs…so only pay $60/mo. And quality of service is pretty comparable; except I will say T-Mobile does have better customer service.
I get terrible service with T-mobile and being forced from Sprint.
Xfinity mobile is the absolute worst service I ever had. I’ve had just about every service here in Maryland and Xfinity is the worst. Service is slow and whenever me or one of the other 3 people on my plan left Maryland we didn’t have service (even in Washington). The customer service is so bad you have to mentally prepare yourself to deal with the incompetent representatives. If you are thinking about switching to Xfinity mobile DON’T DO IT!!! YOU WILL REGRET IT!!!!!
Zfinity will not let you switch over a Galaxy S21 phone. It's incompatible.....but you are told this after you've given your credit card info for the internet. Find out first if your IMEI number is compatible. They said I qualified for a ghetto A42 phone. Joke. Whole purpose was to have a bundle.
I have Xfinity Mobile and just purchased an unlocked Galaxy S21 directly from Samsung and was able to just pop in my Xfinity SIM card, and it works just fine
Zfinity Xfaility
I'm so gana get an iphone 13 pro
I hope you’re making money by advertising this. Xfinity is just bad. Several outages a month.
Xfinity mobile has crappy coverage. I am in a city and right now I barely have 2 bars. Also Xfinity internet is know for lying about overuse of data! SCAM!
Comcast service is terrible. And they hold areas like mine hostage. F Xfinity may all associated with this company be loved to death anally by an elephant on viagra.
COMCAST service is horrible I can only imagine the cell service. . No thanks.
Comcast uses Verizon's towers. They don't have their own. Only thing I could think of for not going with them is that they don't give you 100% of Verizon's data speed.
Nothing she said makes Xfinity mobile better than vVsible
As soon as they said Verizon I’m out !!!!
The end of that confused the heck out of me! Vast hotspot network...only switch off Verizon network if wifi is stronger? What?! I'd rather you my unlimited wifi when I'm home then my data plan. I'm so 🤔😕.
Xfinity mobile sucks! It’s only for people that stay local and don’t really use data. I got the highest gig on a family plan, they made it seem like it was so much data for 3 lines, first day I switched with them I went over my data plan by simply using Google maps for driving. So I then changed to unlimited, bill went from $35 to $100. I call cause I was traveling internationally and was told I would be paying a certain amount. I then traveled internationally for 5 days and was billed $1000. My bill was $530 for 36 calls and 1 text message I was also charged for 876 gigs and the $470 was taxes and fees. The crazy part is the phone didn’t work most of the time so I can’t think for the life of me how it got to 876 gigs. I barely used wifi there’s was never any. Customer service manager wasn’t the most helpful either. I ended up switching to another carrier.
Have T-Mobile Internet and pay $64.99 for TH-cam Tv $71.48 with taxes. They have never lied to us and had over a year and as they said prices have not increased.
God no, don't do it, worst support ever with xfinity mobile. If you have an issue that needs escalation, meaning their tier 1 cannot solve it, their overseas Philippines helpdesk will stonewall you non-stop if you ask to escalate. They have failed to unlock my phone after 4 "submitted requests" and keep telling me "there is no other way to do it", been 12 days now for a paid off phone...
Xfinity is a horrific company. They continue to charge me for mobile service I don't have and they continue to not cancel the recurring charges. Avoid xfinity company. Save yourselves the nightmares.
They did that to me. They had the bill that I supposedly owed to my credit report and I shut that down. I proved that I was not using that phone service. It got removed from my credit report.
I will be leaving them as soon as my phone is paid off. service is awful compared to traditional verizon and you are tied to their crappy cable internet
their customer service sucks though
why? they have one competitor and even a no-wait number (via text, 266278 "on it")
Xfinity mobile sucks btw damn you are fine @!!