Dedicated Service Centre in Dublin, Ireland | Mason Technology

As the leading provider of services to laboratories and production environments across Ireland, Mason Technology has support offerings for each stage of the lifecycle of scientific equipment and software.
Highly experienced and technically qualified, our service engineers are specialists in the products they service and calibrate. They benefit from ongoing training and upskilling with the manufacturers we represent.
Learn more about our services: shorturl.at/xHMP9
About Mason Technology
Mason Technology is a leading provider of high-quality scientific equipment, technical services and solutions to laboratories, production, and maintenance environments throughout Ireland.
A family-owned business founded in Dublin in 1780, the company first sold optical equipment under the name ‘Thomas H Mason & Sons’. Over the course of two centuries, it underwent significant changes rebranding to ‘Mason Laboratory Supplies’ in 1977. In 1994 ‘Mason Technology’ came into being reflecting the company’s expansion into markets outside laboratories.
Today, under the directorship of the eighth generation of the Mason family, Mason Technology is an ambitious and innovative company. Headquartered in Dublin with regional offices in Belfast and Cork and a dedicated Service Centre in Dublin, there are 135 plus employees located across the island of Ireland working in roles in sales & marketing, service, quality & validation, supply chain, finance, and administration.
Supplier of Scientific Solutions
With an extensive product portfolio, Mason Technology represents 50+ leading manufacturers in the areas of chromatography, laboratory weighing, industrial weighing, microscopy, spectroscopy, biotechnology, general laboratory equipment, non-destructive testing, and vacuum systems. While some supplier partnerships, such as Mettler Toledo, Edwards Vacuum, BUCHI, Shimadzu, Eppendorf, and Olympus, have been in place for decades, others, such as Don Whitley Scientific and Buchiglas, are in their infancy as the company adapts the portfolio to meet changing customer and industry needs.
With a scientific background and a specific focus area, the sales teams are specialists in their field giving them a distinct advantage when designing scientific solutions for clients.
Specialists in Technical Services
Mason Technology delivers technical services that cover each stage of the lifecycle of scientific products. The technical services offered include pre-sales consultation and product selection guidance, specialist transport and delivery, installation and validation of new equipment and software method development followed by tailored preventative maintenance, warranty management, breakdown, and calibration service agreements. A dedicated team provide a range of software support services from design specification to professional installation to ongoing maintenance assisting clients in their compliance with software Data Integrity requirements for cGLP and cGMP environments.
With the largest team of service engineers in the country, the work is undertaken at the client’s site or from the company’s dedicated Service Centre. Highly experienced and technically qualified, the service team benefit from ongoing manufacturer training in the brands they service.
Customer Base
With 750+ clients trusting Mason Technology for their scientific solutions and applications, the customer base is an exciting mix of start-ups and long-established local and multinational companies operating in sectors such as pharmaceutical, biopharma, medtech, nutrition and beverage, high-value manufacturing, and research and academia.
Working with teams including laboratory, quality control, validation specialists, production, and maintenance, Mason Technology takes on a consultative role with clients that is focused on building lasting business relationships.
A Safe Pair of Hands
For Mason Technology, a commitment to quality is at the heart of everything. Recognising the importance of quality assurance to customers, employees, and the wider industry, the company has held continuous certification to ISO standards since 1994.
Now in 2022, Mason Technology is certified to ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems), ISO 45001 (Occupational Health and Safety Management Systems), and ISO 17025 (General Requirements for the Competence of Testing and Calibration Laboratories)