14:55 What if the customer asks a question in his ticket and writes "Thank you in advance", will the Freddy's thank you detector close the ticket ? (Since it has encountered the word "thank you" in the ticket)
Hello Ajai! The "Thank you" detector, powered by Freddy, can understand the intent of the customer when they respond to a closed or resolved ticket. Freddy continues to learn from the feedback model and takes a call if a ticket should be reopened or not based on previous agent interaction with similar tickets. To learn more and enable the "Thank you" detector in your Freshdesk account, visit: bit.ly/3aWsNn7
Follow the videos ,it's great learning
Can you post a link to the cheat sheet.
14:55 What if the customer asks a question in his ticket and writes "Thank you in advance", will the Freddy's thank you detector close the ticket ? (Since it has encountered the word "thank you" in the ticket)
Hello Ajai! The "Thank you" detector, powered by Freddy, can understand the intent of the customer when they respond to a closed or resolved ticket. Freddy continues to learn from the feedback model and takes a call if a ticket should be reopened or not based on previous agent interaction with similar tickets. To learn more and enable the "Thank you" detector in your Freshdesk account, visit: bit.ly/3aWsNn7
Do I have to login as Admin to be able to see the automation? I am just an agent and do not see the automation by clicking the wheel icon.
Hello, I have a problem in DKIM setting - as I have my DNS setting on cloudflare, ticketing system is not working for now !! any idea why?
Hey can you tell us what the solution was?
@@persianchris2451 unfortunately, i have not received any reply, anyway i stopped using it
Hi, can I request a demo on here. thank you
Please refer to the Freshdesk Omnichannel demo here: th-cam.com/video/xdgD77Sy_XY/w-d-xo.html. Hope this helps!
Can someone please tell me how to activate the 'eye' and the 'pen' option in order to avoid agent collission?
Create a ticket in freshdesk of freshdesk 😆