World’s Worst airline! Delayed flight made me miss my connection. put me on a new flight made me wait in airport from 22:00 - 05:10 (no hotel or lounge ticket was given) Was blocked from boarding the new flight which wasn’t confirmed on there side with Egypt Air. Several other passenger on the same starting flight were able to board., Yet I wasn’t. Made me wait 1hr @ customer service. Said sorry and placed me in a hotel for 18hrs and booked me on next available flight @ 22:00 (not the quickest flight) without a business upgrade option. Said there would be a 3hr wait to release my bag as I needed clothes. So refused and decided to get my clothes washed at hotel at an additional charge. (Not compensated) Food at hotel was terrible with a single limited menu. Extra charges for butter and jam were given (ridiculous) you weren’t even able to order a drink of your choosing (water or a single soft drink) used to fly with them often but not with this appalling service safe to say never again. This level of treatment and error on there part without compensation is a testament to the level of service you will find at Ethiopian airlines. Never ever again will I fly with them!
Amazing! Can't wait for the A350-1000 to enter service!
World’s Worst airline! Delayed flight made me miss my connection.
put me on a new flight made me wait in airport from 22:00 - 05:10 (no hotel or lounge ticket was given)
Was blocked from boarding the new flight which wasn’t confirmed on there side with Egypt Air. Several other passenger on the same starting flight were able to board., Yet I wasn’t. Made me wait 1hr @ customer service. Said sorry and placed me in a hotel for 18hrs and booked me on next available flight @ 22:00 (not the quickest flight)
without a business upgrade option.
Said there would be a 3hr wait to release my bag as I needed clothes. So refused and decided to get my clothes washed at hotel at an additional charge. (Not compensated)
Food at hotel was terrible with a single limited menu. Extra charges for butter and jam were given (ridiculous) you weren’t even able to order a drink of your choosing (water or a single soft drink)
used to fly with them often but not with this appalling service safe to say never again. This level of treatment and error on there part without compensation is a testament to the level of service you will find at Ethiopian airlines.
Never ever again will I fly with them!