Hey I have 3 Ruggable rugs and all of mine shrunk and curled badly the very 1st time I washed them. I contacted the company but sadly they weren’t as eager to replace my rugs. 😡 They refunded HALF of what I paid for ONE of the 3 rugs. So DISAPPOINTED!! I don’t recommend them at all!
Thank you for this honest review. I was seriously considering investing in these rugs because I have dogs that leave pet hair everywhere and have dirty paws sometimes. You saved me the headache of experimenting with these expensive rugs.
09/20 UPDATE: Thanks for all the support! As some of you mentioned below, you can now shop Ruggable on Amazon, by clicking here: @t Some of you are saying this is a good way to bypass the sketchy return policy. I haven't tried purchasing this way myself, but let us know if you do! We also FINALLY figured out how to fix the Ruggable curling -- you can watch how we fix it here: th-cam.com/video/qVt2xl0upn8/w-d-xo.html
Thank you for taking the time to film, review and share! Good luck with your channel and future success with your home and professional projects. Very inspiring.
To try and preserve your color, try the woolite dark wash detergent. That usually retains the color in my really dark good denim and clothing with high pigment. It’s less harsh than the regular detergents. I hope that helps. Thanks for the review. 👌🏾
I’m wondering the same thing. I’ve thought about getting them for my house especially since they’re making the higher pile ones but I can’t help but wonder if they would have done that if she would have simply called in?
This is a good question. There are some other comments that said Ruggable sent them replacement rugs when they complained about the curling, but when the replacements curled as well, they just gave up. Worth a try reaching out!
Oak Abode I doubt they would since they charge ppl for returns. You blog so I think that’s why they did it for you. I do have a question. How did you put the overlay end to end with the “velcro” underneath if they instruct you to leave a 2” border then the underlay is obviously smaller than the carpet itself. So how did you do it? PS love your reviews and updates. Thanks!
I purchased a Ruggable several years ago and had the same curling issue. I reached out to them and without any challenge at all they offered to replace the rug and they did not ask that I send my old rug back to them. They also said they were working on a solution and it would soon be available to solve this problem. SInce my return was a few years ago it seems they aren' t really working on a solution because they said the same thing to Oak Abode.
so glad you did an update. Because I really want to get these, and was worried about the curling. But with 4 cats, we would love washable rugs. We aren't into fancy rugs with a lot of fuzz and stuff for area with high traffic. It's more protecting the lovely wood floors. (When we put in the wood floors, we got a deal on Canadian real wood, sweet, but not so sweet with pets!) But thank yoU!!! and thank you ruggable.
The best thing about ruggables is that they are waterproof so if your dog peed, it won't soak through to the floor. My dog has issues and I love that you can wash them. I take the bottom piece outside and hose it off and it does not hold that smell in.
legally and according to youtube policy it is. Since Sept 2020 youtube requires it to be disclosed in the video. But this video is from 2019 so she can always go back and check the box on old video.
Thanks for the update. I watched your previous video on this rug. I really want a washable right but do not want a rug that has edges that curl up. I’ll be on lookout for the next update!
I've purchased two 5x7 covers and one underlayment. I agree, it can be frustrating with the edges curling. When I washed and dried my first cover, the edges curled a little but flattened out over time. Since then I have not put mine in the dryer. I let it air dry and have not had an issue with curling. I suspect the more you dry it in the dryer, the more it will curl. Fortunately for me, I live in Arizona. If I put it out to dry on a summer day (outside of direct sunlight) it dries in about an hour! In total, I have washed my first cover 3-4 times. The second one I have not washed yet. These rugs come in lots of great designs, but I agree they are a little pricey. They should be bout $50 cheaper IMO. I only when they go on sale, or I have a discount code. They are very thin, so you should turn off the beater bar on the vacuum or raise up the vacuum to the highest setting. I use a Roomba on mine with no issues. Since I have 2 dogs, it's great that I can wash them so easily. I haven't had any issues with customer service or shipping. The first one I ordered I received in about 1 week. I was surprised because the website quoted a much longer lead time. The second one took about 2 weeks. I will probably buy a couple more. I wanted to buy a large one for our living room, but the hubby wanted something more plush for that space. I would have been happy with the Ruggable. :)
Our ruggable rug is curled and we reached out to them. They told us because we didn't purchase it directly from them, they were not responsible for correcting the issue!
Great review. You nailed it when you said you think the curling had to do with how it was laying on the mat under it. I thought the exact same thing when I saw your original review. I still love these and plane to purchase several once I get my floors re-stained. Happy reviewing =)
I'm excited to get one of those in the future (waiting for our elderly pet to cross that rainbow bridge), he is blind and he basically lives on our current rug and he would hate a change. But I do plan on installing clips on our rafters in the garage so we can hang dry it. Living in California means things usually dry really quickly in the garage. I will wait to see if they figure out the curling though.. I can't have that.
Question regarding your new approach to not letting the rug “overhang” the under mat. Was your previous rug not centered over the mat, i.e., did you have it flush with the mat on one side and hanging over on the opposite side? I’m assuming the mat’s dimensions are slightly smaller than the rug’s dimensions. So how would it be possible to not allow as much overhanging as before, but also not have a bunch of slack in the rug? Hope my question is making sense!
I just received mine last week....did they have the rubber corners to stuff the rubber under-rug in, with yours? They have them now and it prevents corners curling (I hope!) -> mine is in the wash as we speak (already 😑... thank you Dog)
I have one and the under part is smaller which in some ways I appreciate because it would be really hard for me to fit in on perfectly, but I don't like how you can see where the rug goes past the under piece. Mine also has edges that curl up.
I would love to see a video about washing it. Do you use a standard front loader in your home? Or do you have to take it to a laundry mat? Great videos. Thank you!
I own 3 ruggables. One of my rugs has curled so much on the edge that I have to really be cautious about falling. I’m a senior citizen and the reason I bought this type of rug was because I have pets and wanted to protect my hardwood flooring. After reading the ruggable reviews, I decided to take the leap. It’s disappointing that ruggable hasn’t resolved this.
Most efficient way to do it is to get a piece of PVC pipe. Once out of dryer roll it around pipe. Then line it up with the edges and it rolls out flat. Give it a shot. Being able to clean it is worth a lot when you have an older incontinent dog. Ruggable worth it for that alone. 8 x 10 is hard to do but still worth it to be clean and sanitary. I have washed mine 5 times and this makes it easier to put back down.
Is it possible to not use a pad underneath..I have a tile floor with heavy furniture that would be on this rug so not worried about a 'fluffy' rug. Thanks
I had the same exact experience, Ruggable was lovely and sent a fresh one right away too. Just yesterday (about two weeks after having the fresh one) my puppy had an accident and I washed the rug again but didn’t dry it fully thinking that for sure it would dry flat and lay flat but NO!!! And I’m just so sad bc I love that darn rug but I can’t keep it with the edges curled up - it’s not safe - we have elderly parents and a toddler. Any other recommendations??? Wishing you all the best and thanks
So far, I have not found any Ruggable rug with the exact colors that I am looking for, but if I ever do, I may buy 1 of the smallest, cheapest ones to see how it holds up. Then maybe buy more if it passes. Also, I will buy one of those Bissel steam mops.
Ugh I just got one. It took SO LONG to set up and my corners are completely curled up. I got non-skid pads to try to hold down the corners but they don't stick to the back of the rug pad. I should've just gotten a regular rug.
Your chances of having them replace everybody’s rugs for curling is probably as great of my chances of having my TV replace because it doesn’t have surroundsound but the new version does it’s called upgrading. Their giving her a new one to show how they’ve improved so people will feel comfortable re ordering.
Towels will roll-up. It has to do with the seam around the edge being to tight and then the dryer heat makes it pull tighter. It is probably not the underlayment.
I had to YT how to do it, but the ruggable YT said roll in reverse fold in half line it up, unfold and unroll, I was able to install it in less than 2 mins with those directions
Have you experienced any curling of the edges with your new rug now that you’ve had it some time? How, if at all, are you caring for it differently this time around to avoid some of the initial issues you experienced?
@@OakAbode a regular pad is much cheaper. If I were to attach maybe a bit of velcro in the corners of the pad could I use a basic one? Without the pad its about 1/3 less.
I was actually planning to purchase these but after watching your first video on this product I’ve changed my mind. Curling edges are a huge issue for me. That would just stress me out everyday seeing that and I can’t see spending so much and having to deal with that. Also the description of how they feel under your feet doesn’t sound very pleasant. It also looks like a really thin blanket when you were laying it out.
We have a Ruggable Rug that is now stored in our attic. It didn’t hold up very well - curled edges, fading design, fraying, difficult to situate precisely on the bottom layer - it always showed on at least 1 side, which indicates shrinkage. Not a fan. Being able to wash the rug was great because we have pets, but having it shrink, curl, and fray was really disappointing. We didn’t reach out to Ruggable but maybe we should have.
Good video, I hope this will help me decide. I have 3 dogs so being able to clean them would be awesome. BUT I really love that mirror in your living room. It is shaped like its Egyptian or similar. Where can I get one? It is amazing!!
We've just been using our regular detergent -- if you have a good detergent for preserving colors, I'd recommend going more that route as we saw some slight color fade.
They must have solved the curling problem because I have had 3 for the past 8 months and there is no curling at all in any of my rugs. Each one has been washed at least 3 times, maybe more.
Them sending you a new rug doesn’t address the issue. Does it? It’s just gonna happen again. Sounds like they’re just trying to silence you with swag. Thousands of people complained loudly about the curling issue. Why do only YOU get a replacement rug? Do you see how this reads sketchy on their part?
I roll my ruggable in reverse to put down when my partner isn't around to help me. It unrolls pretty easily this way as long as you have the space to roll it up somewhere else.
They should replace everyone’s curling rugs as they clearly said it was an issue. The color fades too? Totally not worth it nor the price. Nor the disappointment
The washable rug ads never mention the pad is not washable. So what do you do when pet urine seeps into the pad? For my 8x10 rug pad I had to take it outside to the driveway, squirt it off with soap and water, let it air dry, then sweep the underside that had driveway dirt/grass on it. During the winter I had to squirt it in my shower and hang it across my tub and shower causing creases and bumps in the pad. TERRIBLE and I would NOT purchase again!!!
It's nice of them to help you- but it's unfair that anyone without a youtube channel / inernet celebrity has difficult returning their rug for a refund. Again, just makes the company seem so inauthentic. Really disappointed with them.
Hey I have 3 Ruggable rugs and all of mine shrunk and curled badly the very 1st time I washed them. I contacted the company but sadly they weren’t as eager to replace my rugs. 😡 They refunded HALF of what I paid for ONE of the 3 rugs. So DISAPPOINTED!! I don’t recommend them at all!
Thank you for this honest review. I was seriously considering investing in these rugs because I have dogs that leave pet hair everywhere and have dirty paws sometimes. You saved me the headache of experimenting with these expensive rugs.
09/20 UPDATE: Thanks for all the support! As some of you mentioned below, you can now shop Ruggable on Amazon, by clicking here: @t Some of you are saying this is a good way to bypass the sketchy return policy. I haven't tried purchasing this way myself, but let us know if you do! We also FINALLY figured out how to fix the Ruggable curling -- you can watch how we fix it here: th-cam.com/video/qVt2xl0upn8/w-d-xo.html
Thank you for taking the time to film, review and share! Good luck with your channel and future success with your home and professional projects. Very inspiring.
To try and preserve your color, try the woolite dark wash detergent. That usually retains the color in my really dark good denim and clothing with high pigment. It’s less harsh than the regular detergents. I hope that helps. Thanks for the review. 👌🏾
I wonder if they would REPLACE everyone’s rugs that are curling?Or do we have to have a YT channel and call them out on it?😄
I’m wondering the same thing. I’ve thought about getting them for my house especially since they’re making the higher pile ones but I can’t help but wonder if they would have done that if she would have simply called in?
This is a good question. There are some other comments that said Ruggable sent them replacement rugs when they complained about the curling, but when the replacements curled as well, they just gave up. Worth a try reaching out!
Oak Abode I doubt they would since they charge ppl for returns. You blog so I think that’s why they did it for you.
I do have a question. How did you put the overlay end to end with the “velcro” underneath if they instruct you to leave a 2” border then the underlay is obviously smaller than the carpet itself. So how did you do it?
PS love your reviews and updates. Thanks!
Thanks for this video cause I had 2 rugs in my checkout box at ruggable but have now changed my mind bc of the curling
@Riley Easton Yup, I have been watching on Flixzone for months myself :)
It's really cool that they reached out to you! I love the idea of their rugs. Thanks for the update. Hopefully this one won't curl up.
Right?! We were pretty stoked too! Thanks for staying posted, fingers crossed on the curling!
Q Hns a couple of people in the last video’s comments mentioned rug tape or steaming it. I haven’t tried either of those, but it’s worth a try!
I purchased a Ruggable several years ago and had the same curling issue. I reached out to them and without any challenge at all they offered to replace the rug and they did not ask that I send my old rug back to them. They also said they were working on a solution and it would soon be available to solve this problem. SInce my return was a few years ago it seems they aren' t really working on a solution because they said the same thing to Oak Abode.
maybe put Velcro on the edges?
so glad you did an update. Because I really want to get these, and was worried about the curling. But with 4 cats, we would love washable rugs. We aren't into fancy rugs with a lot of fuzz and stuff for area with high traffic. It's more protecting the lovely wood floors. (When we put in the wood floors, we got a deal on Canadian real wood, sweet, but not so sweet with pets!) But thank yoU!!! and thank you ruggable.
The best thing about ruggables is that they are waterproof so if your dog peed, it won't soak through to the floor. My dog has issues and I love that you can wash them. I take the bottom piece outside and hose it off and it does not hold that smell in.
Can’t wait to see your next review of this replacement rug! And by the way, your house is lovely, and the pups are sooo cute!
Looking forward to your update! I was about to buy a ruggable until I saw your review now I’m waiting to see if the curling is any better :)
Same ! I’m waiting now
Sounds like it’s a sponsored review now. They aren’t sending everybody replacements.
legally and according to youtube policy it is. Since Sept 2020 youtube requires it to be disclosed in the video. But this video is from 2019 so she can always go back and check the box on old video.
Thanks for the update. I watched your previous video on this rug. I really want a washable right but do not want a rug that has edges that curl up. I’ll be on lookout for the next update!
I've purchased two 5x7 covers and one underlayment. I agree, it can be frustrating with the edges curling. When I washed and dried my first cover, the edges curled a little but flattened out over time. Since then I have not put mine in the dryer. I let it air dry and have not had an issue with curling. I suspect the more you dry it in the dryer, the more it will curl. Fortunately for me, I live in Arizona. If I put it out to dry on a summer day (outside of direct sunlight) it dries in about an hour! In total, I have washed my first cover 3-4 times. The second one I have not washed yet. These rugs come in lots of great designs, but I agree they are a little pricey. They should be bout $50 cheaper IMO. I only when they go on sale, or I have a discount code. They are very thin, so you should turn off the beater bar on the vacuum or raise up the vacuum to the highest setting. I use a Roomba on mine with no issues. Since I have 2 dogs, it's great that I can wash them so easily. I haven't had any issues with customer service or shipping. The first one I ordered I received in about 1 week. I was surprised because the website quoted a much longer lead time. The second one took about 2 weeks. I will probably buy a couple more. I wanted to buy a large one for our living room, but the hubby wanted something more plush for that space. I would have been happy with the Ruggable. :)
Have u guys tried Tumble rugs. No curling.
Please don’t remove your videos! To bad they won’t send a new carpet to a regular person
Our ruggable rug is curled and we reached out to them. They told us because we didn't purchase it directly from them, they were not responsible for correcting the issue!
Great review. You nailed it when you said you think the curling had to do with how it was laying on the mat under it. I thought the exact same thing when I saw your original review. I still love these and plane to purchase several once I get my floors re-stained. Happy reviewing =)
I'm really hoping that's the issue! Fingers crossed for this time! 🙏
I'm excited to get one of those in the future (waiting for our elderly pet to cross that rainbow bridge), he is blind and he basically lives on our current rug and he would hate a change. But I do plan on installing clips on our rafters in the garage so we can hang dry it. Living in California means things usually dry really quickly in the garage. I will wait to see if they figure out the curling though.. I can't have that.
Aw, how thoughtful! Yes, they definitely don't appreciate the change when they get older. So sweet.
Question regarding your new approach to not letting the rug “overhang” the under mat. Was your previous rug not centered over the mat, i.e., did you have it flush with the mat on one side and hanging over on the opposite side? I’m assuming the mat’s dimensions are slightly smaller than the rug’s dimensions. So how would it be possible to not allow as much overhanging as before, but also not have a bunch of slack in the rug?
Hope my question is making sense!
I wonder if Ruggable will work layered on carpet. What are the pros & cons?
What about the underpad-does it get all gummy with crumbs & dust?
I would definitely expect a bit of fading from washing and sun exposure. It’s cloth. Like clothes. 🤷♀️
I am so glad i found your review i am thinking of pulling out the rugs we have and still wanted rugs but not the hassle of every room so ty ty
Did the curling happen again? Better? Did you happen to air dry this time around or no?
I just received mine last week....did they have the rubber corners to stuff the rubber under-rug in, with yours? They have them now and it prevents corners curling (I hope!) -> mine is in the wash as we speak (already 😑... thank you Dog)
Interesting! Ours did not come with these, keep us posted on how they work over the coming months!
I had a tiny run in my giant area rug and they are sending another. Great customer service !!
The corners curling are a big deal for me, I'm afraid of people tripping! I'm surprised you still like them
It's an eyesore
The sun will lighten anything if it constantly hitting it. Is the underneath layer not the same size as the rug?
I have one and the under part is smaller which in some ways I appreciate because it would be really hard for me to fit in on perfectly, but I don't like how you can see where the rug goes past the under piece. Mine also has edges that curl up.
I would love to see a video about washing it. Do you use a standard front loader in your home? Or do you have to take it to a laundry mat? Great videos. Thank you!
I’ll have to do that next! We just use our regular washers at home. Thanks!
Great review! Fyi...the best way to lay the rug out is by rolling up the decorative top layer, match up the top edges and slowly unroll.
Oh thank you! We’ve tried this way as well, but I can just never seem to get to roll out straight. It’s a process 😅
I was wondering why people don't do that. Makes sense to me! :)
I need a rug for my carpet... will it work there? It's sounds weird but I need one for my Livingroom.
I own 3 ruggables. One of my rugs has curled so much on the edge that I have to really be cautious about falling. I’m a senior citizen and the reason I bought this type of rug was because I have pets and wanted to protect my hardwood flooring. After reading the ruggable reviews, I decided to take the leap. It’s disappointing that ruggable hasn’t resolved this.
Just ordered mine cant wait. Im thinking that adding some kinda weighted strip to the edges
What detergent is recommended for ruggables rugs?
Most efficient way to do it is to get a piece of PVC pipe. Once out of dryer roll it around pipe. Then line it up with the edges and it rolls out flat. Give it a shot. Being able to clean it is worth a lot when you have an older incontinent dog. Ruggable worth it for that alone. 8 x 10 is hard to do but still worth it to be clean and sanitary. I have washed mine 5 times and this makes it easier to put back down.
Mine did not ship for at least a week. I am still waiting on another one that was ordered at the very same time as the first
Is it possible to not use a pad underneath..I have a tile floor with heavy furniture that would be on this rug so not worried about a 'fluffy' rug. Thanks
Ok if your aminal pees on the rugg does it go though to the cushion part which cannot be washed?
I believe that the top piece is designed specifically to prevent messes from sinking to through to the bottom layer.
The bottom is like rubber. You just wash off whatever goes through.
With the big rugs it helps to roll them up, lay them down on one end and then roll them out onto the matte.
Any update on the curling edges?
Mine has been washed about 5 times seems like it’s not sticking to pad well
But...will they do that for all? I just got mine and am waiting till it is washed to see if it curls.
Suggest you add 3M film to those windows. We have the Prestige. Amazing. On our windows for over 10 years now and we have no fading whatsoever.
I always fold my run into a rectangular shape, then I just marry the edges to the pad and roll it onto the pad. Works well.
I had the same exact experience, Ruggable was lovely and sent a fresh one right away too. Just yesterday (about two weeks after having the fresh one) my puppy had an accident and I washed the rug again but didn’t dry it fully thinking that for sure it would dry flat and lay flat but NO!!! And I’m just so sad bc I love that darn rug but I can’t keep it with the edges curled up - it’s not safe - we have elderly parents and a toddler. Any other recommendations??? Wishing you all the best and thanks
😣 Sorry to hear you’ve been dealing with this too! We’re still on the search for a realistic solution, too.
Oak Abode have you tried steaming?
So far, I have not found any Ruggable rug with the exact colors that I am looking for, but if I ever do, I may buy 1 of the smallest, cheapest ones to see how it holds up. Then maybe buy more if it passes. Also, I will buy one of those Bissel steam mops.
Ugh I just got one. It took SO LONG to set up and my corners are completely curled up. I got non-skid pads to try to hold down the corners but they don't stick to the back of the rug pad. I should've just gotten a regular rug.
Your chances of having them replace everybody’s rugs for curling is probably as great of my chances of having my TV replace because it doesn’t have surroundsound but the new version does it’s called upgrading. Their giving her a new one to show how they’ve improved so people will feel comfortable re ordering.
Ahhh! See what you did there. So, how's that curling update?
I am wondering if the rugs are rolled in the same direction every time to wash?
Nope - we think we’ve pinpointed the cause, so doing a final update soon.
Where did you find that nice fireplace screen?
like the pattern. what is it called?
I wonder if you’re not washing it cold and hanging it to dry ie a deck railing...
Towels will roll-up. It has to do with the seam around the edge being to tight and then the dryer heat makes it pull tighter. It is probably not the underlayment.
I had to YT how to do it, but the ruggable YT said roll in reverse fold in half line it up, unfold and unroll, I was able to install it in less than 2 mins with those directions
Have you experienced any curling of the edges with your new rug now that you’ve had it some time? How, if at all, are you caring for it differently this time around to avoid some of the initial issues you experienced?
Thanks for reaching out! New video is up with answers. ☺️
Have they made the improvements on the curling as of yet? Looks like this review was 4 months ago.
Brenys Babies wondering the same thing! I follow them (ruggable) on Instagram and they haven’t said anything about it from my knowledge.
Thank you! I’m wondering if it is possible to use the rug with another rug grip, sold at local stores?
The Ruggable underlayment is pretty unique, so I doubt it’d necessarily work better with anything else
@@OakAbode a regular pad is much cheaper. If I were to attach maybe a bit of velcro in the corners of the pad could I use a basic one? Without the pad its about 1/3 less.
How did you get the dog hair off the under mat?
I was actually planning to purchase these but after watching your first video on this product I’ve changed my mind. Curling edges are a huge issue for me. That would just stress me out everyday seeing that and I can’t see spending so much and having to deal with that. Also the description of how they feel under your feet doesn’t sound very pleasant. It also looks like a really thin blanket when you were laying it out.
Super helpful, thanks! Mine's coming in the mail today!
Ours does not curl up and I think it is because we don’t have much overlay so I’m pretty sure it will help!
We have a Ruggable Rug that is now stored in our attic. It didn’t hold up very well - curled edges, fading design, fraying, difficult to situate precisely on the bottom layer - it always showed on at least 1 side, which indicates shrinkage. Not a fan. Being able to wash the rug was great because we have pets, but having it shrink, curl, and fray was really disappointing. We didn’t reach out to Ruggable but maybe we should have.
Good video, I hope this will help me decide. I have 3 dogs so being able to clean them would be awesome. BUT I really love that mirror in your living room. It is shaped like its Egyptian or similar. Where can I get one? It is amazing!!
hmm, well, that's great that they contacted you, but what about the customers who they dont respond to/ respond to less helpfully?
I like the fading on the rug.
Your house looks amazing!
Aw, thank you!
Where did you get your palm leaf plant for this room?!
Costco! 29 bucks!
Thank you for this! Super helpful!
Also do you have to use a special detergent to clean them?
We've just been using our regular detergent -- if you have a good detergent for preserving colors, I'd recommend going more that route as we saw some slight color fade.
They must have solved the curling problem because I have had 3 for the past 8 months and there is no curling at all in any of my rugs. Each one has been washed at least 3 times, maybe more.
UV film on windows?
What did you do with the other one? Hope you didn't throw it out! Still a good rug.
funny, they would not help us at all with the curling - we are now stuck with a large rug with major curling
Thank you for the review. I won't purchase one as I won't risk tripping. If they can guarantee the rug won't curl, then it might be worth getting.
Faded rugs are what high-end designers use all the time and are very expensive. Be grateful for fading. :)
Oh yes. Even a faded genuine Persian is valuable.
Omg, your dogs! So cute😍
😍😍 Thank you! We love them so much!
HAHA the doggie is all like "yay something new! Let me put my scent on that now!".... roll roll roll lol Nice reviews!
I'm so glad we're not the only ones
Them sending you a new rug doesn’t address the issue. Does it? It’s just gonna happen again. Sounds like they’re just trying to silence you with swag. Thousands of people complained loudly about the curling issue. Why do only YOU get a replacement rug? Do you see how this reads sketchy on their part?
“I had 5 lunchables today” 🤣
I roll my ruggable in reverse to put down when my partner isn't around to help me. It unrolls pretty easily this way as long as you have the space to roll it up somewhere else.
Awesome response!
... aaand subbed. Best of luck to you both.
05:07 the husband face is strong with husband.
😂😂 This killed us!!
lol, you can remove the 6 tags on each of the IKEA chairs now. ;)
😂😂😂 Adding that to the list of 500 other 99% finished projects we have laying around 🤦♀️
Haven't even used the rug. I ordered a bright cherry rug and got a full full dreary rug! Unacceptable!!
Everytime you replace the topper the sticky pad will get dirtier...sorry. 😟
Of course they're responding to your video.... THEY WANT YOU HAPPY, as you're telling the world on their (good and bad) company practices!
Don’t use fabric softeners.
Cute dogs! Rug is very pretty.
Put net blinds up if you don't want fading....
They should replace everyone’s curling rugs as they clearly said it was an issue. The color fades too? Totally not worth it nor the price. Nor the disappointment
The washable rug ads never mention the pad is not washable. So what do you do when pet urine seeps into the pad? For my 8x10 rug pad I had to take it outside to the driveway, squirt it off with soap and water, let it air dry, then sweep the underside that had driveway dirt/grass on it. During the winter I had to squirt it in my shower and hang it across my tub and shower causing creases and bumps in the pad. TERRIBLE and I would NOT purchase again!!!
just subbed, really enjoyed your honest review!
Roll it up and roll it down is the easiest way
seems like a lot of fuss for a product that isn't truly working for you
I noticed my daughters also curling - no doges to blame there.
It's nice of them to help you- but it's unfair that anyone without a youtube channel / inernet celebrity has difficult returning their rug for a refund. Again, just makes the company seem so inauthentic. Really disappointed with them.
I just complained about my curling edges, sent a pic, and got a replacement this week.
Try woolite
Top cover =rug