How Best Buy Scams Noobs...
ฝัง
- เผยแพร่เมื่อ 13 พ.ค. 2024
- Don't ask Best Buy to build you a gaming PC...
Get some AWESOME Dawid T-shirts, Mouse pads and more here: dawiddoesmerch.com
Play some Minecraft on the Dawid Does Minecraft server courtesy of our friends at Linode!
Dawid Does Minecraft Name: Mctenthiddy, server IP: mc.tenthiddy.com
It works on Java version 1.19.3
Support the channel on Patreon: / dawiddoestechstuff
Follow me on whichever Social media you don't hate
Discord: / discord
Twitch: / dawiddoestechstuff
Twitch bits on TH-cam: / @dawiddoestwitchstuff1128 - วิทยาศาสตร์และเทคโนโลยี
Ahh Thief Squad strikes again!
The
@@GonebeefGreatest
@@inomanafzal Technician
@@Raulz that's
@@shadi3993 ever lived
"As an adult, I don't really play League Of Legends."
A++ no notes.
True though, in HS, my friend group was all thrilled and game addicted to it but once they graduated no one even touches it anymore. It's just a horribly toxic and draining game to play. I tried both and Dota feels like I have control over winning VS LoL someone throws a fit and now you won't win.
@@QuackZack im stuck in that loop of playing league chronically every 3 weeks and not play again im quitting it tho
but plays Dota 2 hahaha
@@phantom6810 aram only is where it's at.
I was already an adult when the game came out (senior in college). Played the hell out of it in beta and season 1. But yeah, I haven't touched the game in about 10 years. Completely lost interest in most competitive games in general. Only competitive games I still play are fighting games, since the sessions are short and I don't have to communicate with 12 year-old teammates.
Geek Squad Manager: "Do you have any experience building computers with properly-sourced components?"
Interviewee: "I factory reset a Macbook once."
Manager: "YOU'RE FUCKING HIRED!"
In this economy, at my local best buy, with almost ten years of hobbyist experience?
Thought I would have been a shoe in but that never happened. :c
@@uss-dh7909 Don't feel bad. I was a mechanic in the military, and went to trade school to be one too. Never could get hired at a parts place. I imagine it's the same way with best buy. If you know what you're doing, its a no go.
Yeah no not really. It’s only salesfloor that’s easy to get into (which is why they are braindead) talk to a geek squad ARA they have actual tech experience
My favorite part about working for best buy at the time was during my interview I was talking about my prior experience in PC repair and the assistant manager said something to the effect of "we aren't really concerned with how much you know, we can teach you that, we need to know if you can sell" and then during "class" they proceeded to "teach" me a bunch of incorrect information. Over a few years there I usually was #1 for sales in the store, despite not being nearly as pushy about extended warranties, credit cards, and services. As it turns out when you know stuff about the products it can be very easy to demonstrate to people why an upgrade is worth it, or what they might have issues with, where they can save on the machine without impacting the user experience and allocate more budget to more useful (and profitable) accessories. Yet all management cared about is how many times you beat them over the head to get a credit card application or geek squad protection.
Managers and other higher ups at most corporations are so ignorant of the human side of things. People respond better and are more likely to buy products when they have an employee who is helpful in what they really want, rather than pushy sales tactics. It's easier to sell stuff when people are comfortable than pressured and anxious.
I had a very similar experience working in the computers section of best buy. I never upsold, but would casually mention services and if people wanted them we would go through it and add what they wanted. My attach rates were at or higher than standard, and my customer service ratings were the top regionally. In the end if you are kind, charming, and knowledgeable you will ultimately make solid numbers. Meanwhile, some of my compatriots were mentioning flux capacitors and over focusing on the add-ons which generally just alienate the customer. What best buy has become makes me rather sad, the stores feel soulless and in my opinion ugly. Computer sections are now dead... geek squad, a joke (though it always was).
When the Best Buy vs Circuit City rivalry was raging, we were called a no commission, knowledgeable, and helpful solution. And now?
The credit cards and warranty crap were no doubt directly tied to their bonus.
@@fox13617 I upsold a ton, though to be fair, our store wasn't exactly in the wealthiest town to a lot of people came in looking for the cheapest laptop of the week, so my upsell would be the cheapest i5 with an SSD and 8gb of RAM pre 8th gen, or i3 with an ssd and 8gb of RAM post 8th gen. Because not having a hard drive and having turbo boost is a big difference that most people appreciated. I had an absurdly low return rate, because my upsell is please let me demonstrate why spending $50-100 more will get you an infinitely better experience.
Dawid walks through the door of the best buy to pick up the computer
*Best Buy employee* "oh fuck, that's the guy that does tech stuff"
😂
*Best Buy Employee:* "Quick, add the second stick of RAM!"
@@fred_derf😂😂😂 quick hurry hurry
wearing his air cooler shirt
Why is he fondling graphics cards?
SECURITY, HE IS DOING IT AGAIN!
That spider just wants to be your new web developer
he needs to have good bugspray for those annoying bugs then
I'm wating for the next video where david is nowhere to be seen and the spider is doing the show
underrated
The spider turned it into a webcam.
Wouldn't surprised me if it transpired he downloaded the spider from the world wide web.
26 years later still waiting for my mail in rebate for the Vooodoo Banshee I bought at Best Buy.
They owe you $1000 now
must be any day now
Being "no longer eligible for rehire" was strangely more comforting than it should be. So much just didn't sit right and if I was cutting corners I was doing it for the customers behalf not the brand. Screen issues with repeat hot fixes that never fixed the root. Data backups for those already using cloud services (some still might but feeling tricked never being explained) or just small fixes that can be done at the counter where you get to educate the client on a small bit of tech instead of claiming for few days just to say "fixed here ya go"
I should note my times were horrible and I regret nothing.
Same, pushing memberships to people who needed a 3 minute fix made me feel like a really shitty person, one of the reasons why I left. I'd refuse to do it, or just told the client how to do it to avoid charging them an insane amount of money for 3 minutes of work.
you made a positive impact on all those peoples lives :)
$240 CAD for windows is insane
You can just get it right from Microsoft for half that can't you 😂
(Edit, and that's still expensive!)
@@volvo09 Yeah and you can get it online from a key selling site for like 10% of that or less.
@@volvo09 Especially when they ram adds up your face all the time these days. Hate it honestly. If you are going to charge people that much for the operating system at least have the decency to not advertise on the program that they PAID FOR.
@@volvo09shii u can get a key for 5😂
Um, I buy OWM keys form like $15 all the time... so my guess is that the Best Buy OEM volume license (since they are building and warrantying the system) is probably like $8, for a markup of 30x... seems legit. The fact that they won't warranty a system without a membership means that the membership is part of the build price. I'm absolutely not shocked they didn't just point you to a CyberPowerPC and be done with it.
Years ago, my sister and I went to Best Buy to buy a TV. At the time, it was just short of $2000 which, to be fair, was a good price relative to the competition at the time. But then the inevitable pitch to pay $300 to make sure the colour is accurate was made. My sister said, "So you're telling me you're selling a $2000 television that does not have proper colour?" They ended all upselling attempts instantly.
$300 to adjust the color settings!?? WTF Best Buy!!?
I use that to shut up any attempts to upsell warranties and whatnot.... Always gets them to shut up. Car dealers still try one or two more times, but they still shut up a lot quicker 😂
😶🌫️
@@kevinthecleric proper calibration isn't cheap tbh, nor do tvs come super accurate out of the box and every panel is different.
I don't think they do color calibration anymore. Just protection plans and mountings
"Doom Maternal" I love auto generated subtitles!
Also, when I got married and we set everything up joint, my wife had a monthly subscription to Geek Squad for a laptop she no longer owned. ...And so did both her mother and father 👍 It's no wonder they try to rope people in with subscriptions, it's got to be a massive source of passive income with near zero cost.
They definitely need to change their franchise's name to Best Buy (somewhere else).
Just change the letter "B" to "P"
@@christianklasen640 Pest Puy
Story time: About 15 years ago, I was at Best Buy to grab a KVM switch. I had one in my hands and a geek squad kid walked up and asked me if I needed help. I said " yes, I have 2 computers and only 1 monitor, mouse, and keyboard. Is there any way I can get something like a switch that will let me just switch between machines instead of unhooking everything each time?"
The guy thought and thought and thought and then asked a blue shirt who said "nah, that sounds like a specialty part. You would need to go to a place like Microcenter for that. "
So I said "okay" and I put the KVM switch that I was holding back on the shelf and went to Microcenter.
That was the best advice that I ever got from Best Buy.
Hahaha!
LOL 😂
They just don't want you there
You have to think like Ron Swanson at the hardware store.
Hahaha!!!
You know who prevents noobs from being scammed? Dawid
You know who comments on nearly every tech youtubers videos? ;)
@@Soddus. ME! Though it's not entirely true. Mostly on people I either really respect or actually know.
I would prevent noobs from even going anywhere near a Best Buy.
By getting scammed on camera!
Hmm let me try again this will be the 4th post i've tried the other 3 posts just vanished without a trace. Try this for yourself.. post about anything and try & find your post a few days later. If your unlucky & youtube bots have you in there sights you'd be lucky to find even one post. But some people have very few problems. I'm guessing the only reason that there isn't a massive outcry is because most people don't return to the video after they posted and so have no clue if there post have been deleted or not. The only reason I posted here is this the last place I lost 3 messages. Anyone else seeing this? It's infuriating.
And who exactly could I even complain too if I wanted too? One of the bots? Even youtube veterans with big youtube channels can't contact an actual person at youtube to fix problems so good luck if your just a random peasant poster like I am & most likely you are..
"Hey, I've got $30, what can I get at your restaurant for that?" - "Oh, I would definitely recommend the Lobster Thermidor aux crevettes with a Mornay sauce, served in a Provençale manner with shallots and aubergines, garnished with truffle pâté, brandy, and a fried egg on top. That'll be $180, thank you. Oh, and would you like to leave a gratuity? For your information, we don't accept values under 25% I'm afraid."
Expecting a bunch of kids who are still living in their parents' basement to understand what the word 'budget' means is asking too much.
Oi, you forgot the SPAM!
This needs more views... they threw everything in the book at you guys. I don't even shop at Best Buy anymore, their deals are rarely ever even good.
Whoever built the system did alright - ultimately it's the sales people and Best Buy policy that's the issue.
all right*
@@googlewolly Although both forms are technically correct, the topic is still debated among writers. If you'd like to take the safe route, the older “all right” version is the most widely accepted, particularly in formal writing. “Alright” is growing in popularity and is frequently used for informal purposes.
@@unfound175 Only "all right" is correct.
$400 Build fee is crazy...
200 an hour, including the windows install 😂
Pretty sure every component is installed by one Geek Squad member each, so they have to share the profit amongst themselves.
Scamforge and other companies have even higher margins to be fair
They are basically selling a 1 year extended warranty. Just not calling it that. Awful tactics
The mandatory subscription is the worst part of all this to me.
damn, in my local biggest computer shop, they will build your pc for free if you buy most of the part from them, even when you bring some of your own part, and it only took like 30 minute or an hour of waiting
Tell everyone, ppl like that deserve to thrive in business!!
🙂 thats cool because even Microcenter charges for them to put it together
So you pay for overpriced hardware, or you pay for a build or both.
ye local stores are always better, my local pc repair guy will put your pc together or repair it for free if it takes him less than 30 minutes simply because he doesnt think its fair to charge people for easy jobs. buying local with pc stuff is always better
A build fee on top of the membership? They really fleece you in Canada. In the US, the membership covers the build, setup, and support for a year for $179.
Look up people who try to cancel their membership and can't. It auto renews and it is a huge pain to cancel apparently. So maybe it isn't so bad at first but after the 1rst year the cost adds up.
They were charged wrong or they weren’t charged wrong but just think they were charged 400 CAD. (250 CAD = 180 USD approx)
We’ve had people in the front mess up and charge for just the build fee then when they get to geek squad we’re like nah return and purchase the membership because it’s more than just the build, it’s a diagnostic, build, OS install, etc. it’s charged under the membership because one service is usually not all.
@@heyitsdazyyes it auto renews because it’s a yearly subscription. Just like prime, just like Netflix. It’s not a pain to cancel. You can cancel it in store or on the phone.
I watch your channel because i like everything about, the fact that you just stay normal and dont even realize how funny you are combined with the real cool and original but sometimes ridiculously funny content makes me a real fan of this channel.
Why is it that when Best Buy does it they get away with it but if I do it I can go to jail? It makes no sense. These big companies need to held accountable
U should not want to do it
@@grievous1868 I don’t. It just pisses me off. These big companies eff the consumer all the time. Video games come out unfinished and yet they charge $70+ for them and then say we’ll fix it with the next patch. It just unacceptable
@@beam2779 true, big companies should face the same consequences as we would. (w for playing beamng btw)
I thought this was a joke lol
Corporations don't go to jail, they get fined. Then the raise the prices to pay it off. Then they do it again.
The fact that some guy behind me had to remind me (and the Best Buy employee) that I’d need a cpu cooler was mad.
The whole experience was wild and took really long. But we made it. They just milked me hard.
That's real confidence inspiring 😂
I used to work for a similar retail store that offered PC repairs/services and yeah, you got milked hard lol. If they had on-site technicians, they absolutely had a dedicated SKU to simply assemble your PC and install Windows but unfortunately, the entire sales model is aimed at maximizing upsell. The GeekSquad monthly (note: annual) subscription was an absolute upsell and not needed whatsoever, I can assure you of that. Sorry about your poor experience, Anna!!
😶
Best buy rinsed you good
The part I don't understand is that they quoted you an 11th gen processor and a 30 series gpu. Someone forgot to update the list of parts they have in stock for the last... 3 years?
I know that PC doesn't NEED the extra CPU power cables, but if the builder didn't plug them in you would 100% complain about it.
This was full of the best bits of Anna/Dawid videos. The soft off-screen chuckling at Dawid before he's even dropped the joke. The ever-popular analogies. The fun sass at both the company trying to fleece Dawid (or in this case Anna) and the great commentary on the games themselves. Videos like this are the stuff that hooked me to this channel for life. You two are just so much fun and yet still informative when it matters too. A great combination.
I'm going to give props to the guy who changed the BIOS settings. I don't expect most GeekSquad people to really touch that let alone anyone from BestBuy willing to touch that. Regardless of protocol - I appreciate them looking out. Even if it may not be setting you might care for, it's a nice "Hey, I appreciate you thinking about that."
yeah it's clear the sales team (or at least their bosses forcing them to do this) are crooks but the people building hem actually care about doing right by the customer. Makes sense. When I worked in retail they quickly realised I needed to be shuffled out back into the warehouse as often as possible because I had a distressing habit of telling customers the truth.
As someone that was advanced repair for geek squad in store for more than 5 years, it hurts me to watch all of these videos because I was the one that dealt with all the custom machines and things/people that others didn't want to deal with.
Don't praise them too hard, I can't help but wonder if the cpu cooler is missing thermal paste... That cooler can't be that shitty, can it?
@@TheCatherineCC On an Intel furnace? I'd think that cooler can't handle full load even with thermal paste and Intel safe settings.
@@TheCatherineCC Intel 14th gen is just 12th gen silicon with more juice pumped into it to give the illusion of generational improvement, and requires a behemoth of a cooler to adequately tame. Anything short of a 140mm radiator won't work if you try the i9 1400K.
Dawid admitting strange personal info to random people in the parking lot. Ah good times.
Ex-Best Buy employee here and completely unsurprised. I just wanted to see how that thermal paste application was. Or if it was preapplied to the CPU cooler back when GTAV came out.
Seems to fit the experience LTT had with their Mum and Pop vs Best Buy repair video a few weeks back. Just here they failed to identify why the CPU was overheating, so just turned down it's capability in the BIOS instead of building the computer to handle the parts they wanted to install. If they are going to upsell me to better hardware they better make sure the rest of the parts can handle that upsell. But, given they forgot the PC even needed a cooler, it doesn't surprise me.
LOL the @AnnaDoes giggles throughout the intro were great 😆I def wouldn't have been able to keep a strait face while listening.
DDR4 RAM doesn't work with a DDR5 motherboard... *_Turning on Braincells_*
Yeah, I was unimpressed by that. Not checking what RAM a motherboard takes, while a common mistake, is still a rookie mistake for anyone who has spent any time making custom PCs.
@@veraxis9961 Rookie mistake for us hobbyist builders. It's a sign of incompetance from someone doing it for a living.
Guess the PC was not the only thing not booting up at that Best Buy
The RAM always has to be compatible with the motherboard
It could have been an updated model of a different board. The Z690 boards came in both flavors, DDR4 and DDR5.
" They won't believe that i won't know what I'm looking for.", says the guy with the CPU cooler graphic tee.
You may be right, Dawid.
you see you see you need your own Anna to mess with BestBuy🤣🤣🤣🤣🤣
At least then Best Buy might not have needed another customer to remind them that they needed a CPU cooler for the build.
Many a PC enthusiast considers it at affront to everything that's holy to not build your own PC, and especially pre-built PCs are an abomination, but the middle-ground of having a shop build a PC out of custom-chosen parts for you, even if it's for a fee, is not something to scoff at.
When you purchase the components and build the PC yourself, you always run the risk of something going wrong: Maybe you run into an incompatibility problem, requiring you to swap some part. Maybe you fumble something and end up damaging one of the components (eg. bending a CPU pin beyond repair). Something can go wrong which can cost you not just time but in fact extra money. And even if the computer seems to work correctly at first but something goes wrong a month or two along the line, you are on your own.
Having a shop build the PC for you has many advantages over that: They will procure the parts, and they will build the PC and test that it works. If it doesn't work, it's on them to fix it, not you. If one of the components is broken or incorrect, or if they break it while building it, it's on them to swap or fix it, not you. You are going to get a PC that's guaranteed to be running. And, on top of that, most if not all shops will give you a warranty on the final product, meaning that if it for some reason stops working after a month or two, it will be them who will have to find out why, and if it wasn't your fault, it will cost you nothing extra.
Does it cost a bit extra to have a shop build the PC for you? Sure. But it comes with some good perks.
Very well said. While pre-builts are not a good idea, there's nothing wrong with having a shop put together your personally-chosen parts.
I use to work for the Best Buy distribution center. It was known at the warehouse that peoople at the store will lie to you about not having products to get you to buy something more expensive. The thing my supervisor told me to do was to look up to see if have it at the warhouse, print it out, and when they tried lying to you about it, pull out the paper and say "the system says you have this product" and if they kept lying to you about it, walk away.
Membership should allow you a free build
When I worked there, it did. Not sure if that changed or they are just double charging
Either they scammed them or just didn't realise that you get the build for free. Either way, they should go cancel the membership if it's within 30 days or get the 150 back
I'm a currently employee at Geek Squad and it's still free if you have the Total Tech membership.
@@kendrickmichel386 I believe that’s the American Membership though, the Canadian one includes free component installs and they should not be charging him on top of the membership to build the PC.
They upselled on the motherboard, cpu and ram, something that was not needed. *Correction: They did not upsell on the cpu but that board and ram where entirely not needed for that CPU.
loved the ending blooper... :) you should always add those. SO good
Not just Best Buy - pretty much 80-85% of the hardware pre-build industry. Now and then you stumble upon some genuine decent morale corps, but sadly they tend to get outshined by the trash ones due to advertisement marketing.
Once in a similar store (different region so no Best Buy) the seller attempted to sell me calibration for a 800€ tv. I refused several times and them after he brought the tv from the backroom he said: It appears you are lucky, we only have calibrated tvs remaining so you will be getting one without the calibration fee (it was like 150€ or something). He 100% knew there were only "calibrated" units left in the store and tried to get me to pay more lol
Future Shop's (Which eventually got bought out by best buy and then replaced by their branding) tech support taking a whole month to diagnose a dead hard drive on my first PC when I was 12 was why I learned how to work on computers on my own (Windows Mistake Edition also had a helping hand). I see things never got any better.
I was working at Best Buy Canada when they were starting to stock more parts - in fact I think I was technically in the same district as the store you went to and had shot a message to the district manager suggesting a few things that seemingly eventually got implemented. Mainly leveraging existing relationships to build out their parts catalogue with brands like ASUS. The big issue they have though is that the knowledge gap across stores is absolutely massive, and the knowledge gap between associates can be pretty bad as well. Usually there's a few associates that know what they're talking about for parts selection, but the real priority with hiring is someone who is knowledgeable enough to select the right PC for the average person but mainly someone who can sell products well.
Unfortunately that makes things like building PCs a bit difficult. I think realistically if they can't handle making part selection and building a part of their hiring process then they need to make some default SKUs they can build out on the fly instead.
Oh and they definitely fleeced you on the membership, unless something has substantially changed the membership just gives you discounts on the services. Usually about 50% on labour if I remember correctly. So the build would have been about 300$ w/o the membership but you wouldn't have support for the year, they're mainly just trying to cover themselves if someone has issues within that first year and they don't want to tell them they have to pay. They may have changed this, but I doubt it.
People need to stop shopping at best buy. They've been scamming for decades
Yes, but my goodness they have great deals on open box stuff. I bought a 43 inch Amazon TCL TV for $110. No complaints but you’re right they do bend you over and go in dry
the question now is,how the guys at geek squad would handle someone like dawid
Run away!
I love how Dawid is now an investigative reporter! Next up a collab with Steve from Gamer's Nexus and he will call all his videos "pieces" now!
Dawid's -Nexus- Node. Mostly because I could see him have fun pronouncing "node."
@@philtkaswahl2124 I miss the Linode sponsor spots. What happened to them? Did the company do something naughty that I missed?
@@tyrannicpuppy I know as little about that as you, I'm afraid.
I don’t know if it’s a Canadian bestbuy thing but at my bestbuy I’ve asked, and they’ve said it costs 40$ per piece to assemble OR get the membership that’s gives a protection plan on everything and makes in store service “free” while costing 180 a year, and then you can cancel the membership immediately if you want to
If you live near a MicroCenter - I highly recommend thier system build service. Costs much less, much larger selection of parts and can get it the same day if you order early enough.
6:45 ok this is the saddest part.
Dawid that outtake is solid gold mate hahaha
The problem is that as Best Buy’s sales advisors we are often told to only sell what we have available in our system. You can always price match to online so long as it falls within the range that they can discount. In the states the membership is $180 and often times is better than building it stand alone. As for the windows they have to use the official license key hence the $100 dollar charge in the US. I’m very curious as the differences between the US version and the Canadian versions of Best Buy.
Yeah I’m sure they’re not getting the $16 keys like everyone else.
I actually have one of the blocky corsair case you showed in the very beginning. Air 540 I think? dual chamber, integrated hot swap bays for hard drives in the main chamber, very cool case. old, and way ahead of its time. it's a little creaky, too much plastic, and it won't fit modern longer gpus, so it's sitting in my closet right now with an old fx-8350/hd 7970 build, but it's too cool to get rid of.
I hope this blows up and BestBuy becomes aware of it lol. It's gonna be a shaming for them for awhile.
What is the venn diagram of people that watch tech news/builds and the people that shop at Best Buy?
You're assuming they care. Bold assumption
13:50 Japanese PC is still looks amazing 👌
Pity it broke in a previous vid tho. Really digging that decal look
They should have swapped the ram for the same price seeing how it was their mistake.
Canadian Geek Squad agent here, that deals with in-home services country wide - we don't actually *officially* build computers, there's no *actual* SKU for it, stores kinda just do what they want and charge how they like. Some stores have to send your PC to the depot for something as simple as a RAM upgrade, others will build water cooled systems
3:55 that kind of scam also exist in my country. that is really sucks
0:12 - me, 22, sweating knowing that I still have not felt the touch of woman and rapidly approaching 25.
meh, don't sweat that. I've made it to 35 without needing that and don't see myself needing it any time soon. You'll be fine. There are far more interesting things in the world than a damn woman who'll just try to bleed you dry then leave to go do it to someone else afterwards.
Your worth as a person is not tied to that in the slightest.
Careful not to end up like the replier before me also. Misogyny isn't the answer to any problem.
@@TheTheninjagummybear It's not misogyny to notice reality
@@ram89572 I don't know man. I've been feeling lonely for years so I don't know if I'll be fine.
@@ram89572grouping "all" women together is absolutely mysoginstic. There are plenty of decent ones out there, hell I married one incredibly out of my league. I've dated plenty, and less than 1% of the time I'd say I was bled dry. Personal experience isn't reality, it's just that. It's like saying "I've never been robbed, so there must be no crimes being committed".
All these charges are directly anxiety inducing and I'm not even the one paying for it.
When watching this I get the feeling of beeing stuck in a scam scheme with no way out since you are going through with it.
Great episode even tough maybe a little life shortening.
Damn Dawid... I didn't know you hired arachnids to handle your filming gear
They may cost an arm and a leg, but the net gains are totally worth it
I know it's a good video when Anna is in it.
Ah, Geek Squad. Absolutely worst service ever when I encountered them in a Future Shop. First of all, it took them to "fix" my new laptop which had connectivity issues. When they said it was ready for pickup, the person at the counter told me there were no sound issues. When I pointed out after biting my tongue that the original write up talked about the Wi-Fi problem, they froze and looked supremely embarrassed and told me to check in about a week and they'd get it all sorted out. I came back a week later...and they literally couldn't find my computer. For more than a week, no one in the Geek Squad had any idea where my brand-new laptop was. So I've avoided Best Buy and Future Shop since those many moons ago. Sad to see that not only has nothing changed, they've added extortion and price gouging to their practices. I don't rust them to actually service computers they sell that are already built. There's no way in hell I would ever give them a chance to build one for me.
So what happened to the laptop in the end?
A couple of years ago, over here in the UK, I went into a local shop that had had good reviews. I gave the owner as much information as I could regarding what the PC would be used for (mostly gaming, and I included examples of games) and what kind of performance I was looking for. By the end of the following week, after ordering the components needed, he was able to build a PC, for £150 below my budget, that in some cases exceeded the performance targets I'd set, with a list of components that I could check and confirm that I wasn't being overcharged for. Obviously there was a service charge (as you expect) but it was very reasonable given the work I'd asked him to do.
Moral of the story is: if you want a really good system and you don't want to build it yourself, go to a small local-run store with lots of recommendations and give them as much information as possible regarding what you want your machine to do. You don't have to deal with the corporate "machine", or people building your computer who don't know what they're about. You might have to wait longer for it, but if you have the time, it's worth it. In my experience.
Don’t lie, you first felt the touch of a woman at 35, and the first touch of a graphics card at 18 months
Popped out of the womb clutching a GT 710....
Anna has the funniest laugh.
laughs can be not funny?
Easy way to bypass most of the subscription: If you're allowed to choose monthly payment option at checkout, choose that. Make sure to use a prepaid debit card with only enough money for the system itself and that first month. Then never load the card back up again and boom, no payment method, no subscription. What are they gonna do, storm your house and hold your new pc hostage until you pay? I doubt it.
Best buy is definitely still a ripoff but that will at least mitigate some of the cost.
a minute and half in, "has 1400 to spend", "ok you're gonna want a 30 series gpu and an i5 11" LMFAO done
I was wondering why there was so much giggling in the beginning 😂
You have a way with words that I could effortlessly watch daily videos of lol.
That blooper at the end 🤣🤣🤣
as someone who works on the squad, quality varies drastically from store to store. you can either have staff that is great or bumbling bafoons. also the prices in canada seem to be wild in comparison to the states. here, you would end up getting the membership for $180 usd for the year and that would have covered all labor
every thing is going subscription...
No McAfee either! 🤯
Kind of crazy!
In Greece it is between 15-37 euros per hour or 50 euros flat fee, depending on the store. Some other stores that sell pre-build, have the price in the total, so the customer doesn't know the cost of the individual parts or they are inflated by 10% to cover the build.
0:14 I like how you can hear his wife laughing in the background. Any woman who can laugh at you for crap like that and still somehow respect you.... they're a keeper. XD
Anna for as little as you claim to know about computers. Your knowledge is so much more vast than mine lol. Good luck in Best Buy.
Your sarcasm is hilarious!
I would enjoy getting to see another video like this one, but instead of a lower priced base model, purchase a mid level, and high end level Geek Squad built gaming computers. I mean you already have the geek squad membership for a year, that should allow you to purchase more custom built computers without having to purchase another membership....Right???
Best Buy is no longer a Best Buy in any way shape or form. I figured this out one day when I went to my local Best Buy, which used to be a fun place to go to when you had nothing to do on a Friday night but now it's more of a night of the living dead in there at all hours with some of the rudest employees I've ever seen. These people didn't "quietly quit" they "loudly died".
I went there once a couple of years ago to buy an XBox controller. It was like a ghost town and even though the XSX/S consoles (and revised controller) had only been out for a few months, the controller box had a thin layer of dust on it.
And I know an Anna! 😂 Funniest tech TH-camr
I don't remember the last time I went into a BestBuy.
More like WorstBuy... 😅
I'll see myself out.
Shop in my country had some promotion that offered to build a pc if ordered all parts from them. And they put ssd on a wrong slot (sata instead of nvme). And to change it you have to take the motherboard out. This was pc that my friend ordered for his company so to not mess up with their warranty we just sent it back to fix. And they did it for free. Cable management was ok.
I would actually like to see Dawid attempt to do the same thing but actually do it himself instead of Anna go into Best Buy. Speaking from personal experience as a sleeper agent myself, I usually would help any of the nerdy guys that come in looking for PC build advice/help but would charge everything that I could for the older karens and poshy girls buying rigs for their boyfriends or whatever
That out take was a classic!
At least they used 2 sticks of ram, unlike a lot systems Dawid gets.
The blooper at the end 🤣🤣🤣
This makes me feel so good about building my own systems, thanks.
Geek Squad....Cheap Squad
(Except it aint cheap)
Thanks for taking one for the team. My god Best Buy just can’t get a W, even when they should easily be able to.
In the US, the total membership is 180 for the year, it covers all the labor for the work done, not just for building pcs but if you have older stuff that may want work done. Also Best Buy only sells current parts and certain brands so it makes parts limited, obviously you can find cheaper stuff else where, you really just have to hope that the Best Buy you go to has a GS that actually knows a lot and aren't scammy, the ones I have worked with and some of the people were really good at their jobs with out taking advantage of people, most of the labor is designed for people that have no clue about anything and the 180 doesn't just include labor for geek squad but a lot of other perks and benefits like extended warranty and protections. It's not perfect but it's decent considering it's corporate company and the geek squad gets no say in how it operates
in Egypt maybe the hardware is a bit expensive but in the store which I work in (which is the most famous hardware store in Egypt) building ,maintenance and even cleaning the pc is much cheaper and in some cases is free
$400 to build the computer?! Heck, I'd have done it for a pot of coffee and pack of smokes. Thanks god, I have a Micro Center close to me!
I know there are people that would build a pc for 2 12 packs of beer and a good pizza that = $35 to $45. If you buy all the PC parts from a computer store and have them assemble it they charge $50 to $85 if you hand them all the parts to assemble it they would then charge you $150 to $200
@@DJboutit2 $100-200 is fine. It should take an experienced person an hour or two at $50/hour, plus overhead, lights, heat, etc.
@@Alpha8713they charged them wrong. It’s supposed to be 180 USD a year (approximately 250 CAD) for the membership, all of the parts come with a GSP (insurance as long as you’re a member) and all labor from Geek Squad is now covered (so they wrongfully charged them for that sku)
Sounds like someone from salesfloor doesn’t know what they were doing, and it bothers me. Not that I care to defend Best Buy, but GeekSquad Agents are usually pretty damn decent at their jobs. Most anyway.
@@Alpha8713The membership is one of the most broken things to have. Unlimited GS services for an entire year, a protection plan on every item you buy from the store even from accidental damage (granted every item has a deductible) and wild discounts too. They need to go back to that store and explain what happened.
$1400 CA budget for something that can LoL & stream? Surely even half of that would be a bit overkill... :)
edit: And we really need to get some laws in Canada to punish companies whose names are outright lies.
edit 2: No breakdown of what you could have paid sourcing the same parts yourself and going with a rando indie builder?
I actually tried to get a job at the geek squad. I had many president lists and dean lists and a 4.0. They didn't even call me for an interview. fast forward years later and now I am the #1 Lenovo Tech in the North American Market. Safe to say, I dodged a bullet. LOL
14:03 common Davey, you’re only slightly dishevelled.
A Z790 Board, but a 4060? Considering it's someone who doesn't even want to build their own PC, it would make more sense to use a B760 board and get a better GPU since they definitely won't be overclocking the CPU.
Or they could’ve done all the parts the same except do go down to a b760 and it would probably be a little closer to their 1400 CAD budget
There's not a single component in the system that's there for value. They pulled the not in stock pitch to switch to the skus they're trying to unload right now.
@drewnewby 100% they swapped every possible part to whatever was on their hot list for the month. Not surprising. But definitely disappointing.
The wattage that the i5 was pulling in Cyberpunk is ridiculous. It's using more than double what my 7800X3D pulls.
My AMD stuff always reports something below 60watts, but I am not sure if that is truely accurate
@@Orodreth888 AMD processors are stupidly efficient for gaming, the X3D more so, look up a video or two Gamer's Nexus that compares several processors. My 7500f with a 4070 has never pulled over 50 watts (processor only) that I can tell. Plus, I think AMD scales better with workload, saw an 7800X3D with a 4060, the processor was only drawing about 25-30 watts.
@@Orodreth888 glazing intel here is insane bro stop lying to yourself
@@KesterKurtal While that has been my experience in the past, I am less than impressed by the temperatures that my 7800x3d pulls. It somehow manages to be worse than my previous 10900k with a bigger cooler on it - 420mm vs 360mm. Don't get me wrong, it still runs within acceptable levels maxing out about 70-71c during gaming. And that is with it reporting a max of about 65 watts. Overall I'm happy enough with the cpu because it is an upgrade over my old one for gaming. But I just don't like this thermal situation.
They report power differently, you might want to look into that.
~7:39 that peel alone was worth $400CAD alone 😅😂🤣😂🤣
Thus Is an AWESOME real world scenario and test!! Good Job Anna (and Dawid) 😂
Anna is pretty cute, you should marry her
US Geek Squad Agent here: Im not sure WHERE they pulled those prices from but building a Custom PC is the cost of a $179.99 yearly membership plus parts and OS. That also includes troubleshooting, software, data transfers, hour trainings, included warranties and hardware installation/setup for the full year which CAN be cancelled at any time. This interaction is more of a reflection on that store/precinct rather than us as a whole.
Not saying BB is without flaws, believe me, but just figured id share from my perspective for the last 5 years ive been there.
dont matter if its reflection of one place, and not the whole. its a big scam, which effect the WHOLE company ;) .. so you better hire som honest people.
and change the company´s attitude ;)
Best Buy should assemble a PC for someone for a decent price. For example, 50-100 dollars.
180 = approximately 250 CAD. Sounds like salesfloor effed up and charged them for both the Desktop build sku, and the membership. Either that or they refunded it and then applied it to the membership and this channel just thinks they got charged 400 CAD. I don’t know. I want to see the receipt though.
Wow. You two really look good together. I bet there is lots of laughter and you just look like a perfectly compatible. God bless you guys.
I have the Z690 version of that board with a 12700KF and a 6800XT and it has been great. I got it open box at a great discount and luckily nothing was wrong with it.
Looks more like GeekSquad is ripping us more than best buy.
I’ve got no idea how geek squad operates. But if Best Buy is the same over in Canada as it is in the states, the actual retail portion of Best Buy (once again, not geek squad) has probably one of the more honest retail practices. The worst they’ll do is try to get you to buy more accessories. That’s usually it. If you get upsold on a product, it’s usually the associate, and not the company, since there’s zero physical incentive for 99% of staff. And Best Buy’s entire profit scheme is just selling at cost or under cost products, and attaching slightly inflated accessories, like cables or mounts.
@@cancerousnut7767 Best Buy employees don't work on commission so it isn't worth upselling someone when you won't see that extra cash in your own pocket
@@cancerousnut7767you are correct, but I am confused when you say it's not the company and it's the associate. Should be the other way around, yes there is usually no physical incentive, however Best Buy management gives you less hours if you perform poorly in "basket attachments" this is what they call it, so they essentially force it down their throats, and it's not just that, it's also the Credit card and the warranty as well.