Horst Schulze on Staying Curious and Contributing at Age 84, and The Power of Not Being Average
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- เผยแพร่เมื่อ 29 มิ.ย. 2024
- Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase 'my pleasure' to replace 'you're welcome', and why it matters, shares his secrets to staying curious, fit and contributing at age 84, the power of not being average, and how to focus on a customer so they return.
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I am not working in a church and I am not in business. The excellence that Mr. Schulze exudes and discusses in this interview spoke to the part of me that wants to be an excellent employee. I have to find a good leader to work with. Thank you Carey Nieuwhof and Mr. Schulze for this wonderful interview. I could listen to Mr. Schulze for another hour right now! Mr. Schulze is a young 84. The values that he has had ever since he started working are just a part of him and his work.
Wonderful message! Horst Schulze is my long-term mentor and role model, both professionally and spiritually.
❤ this.
What is your high intent? I just love that phrase. So well articulated by the 14th minute. Each one's answer is unique to his/her own heart and purpose. What is your HIGH intent? I shall adopt that question. Thank you
So glad this resonated with you.
Great to hear some more of the behind the scenes story of how Truett Cathy embraced "My Pleasure" with his teams. My son has a Chick-fil-A and I just love the culture of service and respect to their guests. I really enjoy all your interviews with Horst Schulze.
Brilliant guest... listened 4 times...so much wisdom.
A master of service and excellence.
Carey, this was a fantastic interview, one of your best! I went to Cracker Barrel the next day and the greeter took us to our seat, then bent over and asked if the sun was in my wife's eyes, would she like the blind closed. I thought "wow" and told my wife that Horst must have consulted with Cracker Barrel. I've thought about ways we could greet newcomers to our church in a Horst way. I've already started ending conversations with clients with "My Pleasure!" - With respect, Tim
I would LOVE to know more about what he said about there being no behavioral change after age 16 without an emotional event. More info, please!
I thought this conversation showed clearly how we all have to live the unique life that God created us for and not someone else’s life. When burn out came up and your guest could not understand how that could happen, I was glad that you stepped in, Carey. It was sad the lack of compassion by your guest. I wondered how his family, friends, and co-workers dealt with that attitude.
James 2
New International Version
Favoritism Forbidden
2 My brothers and sisters, believers in our glorious Lord Jesus Christ must not show favoritism. 2 Suppose a man comes into your meeting wearing a gold ring and fine clothes, and a poor man in filthy old clothes also comes in. 3 If you show special attention to the man wearing fine clothes and say, “Here’s a good seat for you,” but say to the poor man, “You stand there” or “Sit on the floor by my feet,” 4 have you not discriminated among yourselves and become judges with evil thoughts?
5 Listen, my dear brothers and sisters: Has not God chosen those who are poor in the eyes of the world to be rich in faith and to inherit the kingdom he promised those who love him? 6 But you have dishonored the poor. Is it not the rich who are exploiting you? Are they not the ones who are dragging you into court? 7 Are they not the ones who are blaspheming the noble name of him to whom you belong?
8 If you really keep the royal law found in Scripture, “Love your neighbor as yourself,”[a] you are doing right. 9 But if you show favoritism, you sin and are convicted by the law as lawbreakers. 10 For whoever keeps the whole law and yet stumbles at just one point is guilty of breaking all of it. 11 For he who said, “You shall not commit adultery,”[b] also said, “You shall not murder.”[c] If you do not commit adultery but do commit murder, you have become a lawbreaker.
12 Speak and act as those who are going to be judged by the law that gives freedom, 13 because judgment without mercy will be shown to anyone who has not been merciful. Mercy triumphs over judgment.
Faith and Deeds
14 What good is it, my brothers and sisters, if someone claims to have faith but has no deeds? Can such faith save them? 15 Suppose a brother or a sister is without clothes and daily food. 16 If one of you says to them, “Go in peace; keep warm and well fed,” but does nothing about their physical needs, what good is it? 17 In the same way, faith by itself, if it is not accompanied by action, is dead.
18 But someone will say, “You have faith; I have deeds.”
Show me your faith without deeds, and I will show you my faith by my deeds. 19 You believe that there is one God. Good! Even the demons believe that-and shudder.
20 You foolish person, do you want evidence that faith without deeds is useless[d]? 21 Was not our father Abraham considered righteous for what he did when he offered his son Isaac on the altar? 22 You see that his faith and his actions were working together, and his faith was made complete by what he did. 23 And the scripture was fulfilled that says, “Abraham believed God, and it was credited to him as righteousness,”[e] and he was called God’s friend. 24 You see that a person is considered righteous by what they do and not by faith alone.
25 In the same way, was not even Rahab the prostitute considered righteous for what she did when she gave lodging to the spies and sent them off in a different direction? 26 As the body without the spirit is dead, so faith without deeds is dead.