Honestly, I'm shocked you don't receive this in PR. I want your opinion before I spend my money. Thank you for the honesty and review. I stopped buying from a different brand because of the customer service lying to me. It's so frustrating
Im glad you got refunded since it came broken 🙏🏼 it took too long to get to your hands :( I bought it in the Sephora online (Europe) and got it even sooner than I expected (was quite surprised) but they only had the eyeshadow palette and thank god cause I did not waste it on the trio highlights and gloss! But I do LOVE the eyeshadow palette
Watching this video with no interest whatsoever in purchasing this palette. I'm here for you, not for a swift review per se. Will be watching no matter what.
I would like give positive comments on two companies with fantastic customer service experiences, and they are BK Beauty and Lisa Eldridge. Any problems were resolved well, and they showed care for the consumer. I will always order from them both.
I have been wearing this palette with only the mattes, outstanding. I did that with the GLAM palette too absolutely stunning looks with the mattes. Of course she is known for her shimmers but her mattes blend like a dream for me and look stunning. You need to be on her PR LIST ---- you are over due.
I ordered the Tiger palette from HG US site before it was available in the UK because it was for a birthday gift. It didn’t ship and didn’t ship, then it launched in the UK, so I requested cancellation, they didn’t get back to me until I contacted a second time, and then informed me that I could not cancel as item was now shipped. However, no shipping confirmations arrived until a few days later. I contacted them again to say that the item would be too late for birthday gift and would be purchasing in UK. They said I should wait for the item ti arrive and then return it. When the item finally arrived I initiated the returns process only to find that I was required to return using their specified courier service at a cost of £45. I asked for the case to be escalated and after MONTHS of emailing I was refunded. I haven’t bought an HG product since. My experience is so similar to the ND situation that I wonder if it’s an established customer service ruse to delay responding and then say too late to cancel.
Ah perfect timing for a Charlotte video, I just signed off work and am waiting for the pizza I've rewarded myself with for being willing to do today at all. 😁
Well handled, Charlotte! It is a mystery to me how a company who depends on influencers to advertise can be so very bad at delivering the goods. Do they really expect for reviews to be completely independent from service provided? Bottom line is that *you* are providing a very critical service for them. I am glad that you did give us an unbiased review of the product. As someone with a very pale but definitely warm complexion, I value your honest and straightforward reviews. 🙏🙏🙏
I’m glad you still made a video with the collection. 💛 my highlighter palette also came detached. Luckily not shattered, so I just glued it back in and it’s fine now. But for the price, that shouldn’t be happening.
I bought this palette for my mom, who only uses gold eyeshadows (I bought it at Sephora Poland and it arrived the next day after ordering, almost 3 weeks ago). So far, she has only used mono eye shadows. As soon as I saw this palette, I knew it was perfect for her and I was right. it's beautiful (the palette, but so is my mother;)) It cost me a lot of self-discipline not to buy one for myself. But maybe she'll lend it to me someday?😅
I paid for a few makeup pallettes in the beginning of the month and it has been 19 days so far had no update of the status. I've emailed 3 times and had no response. It seems as if they have no customer service department. Its a big shame truly feels dishonest. You are right to not promote natasha Denona. Thank you for talking about your experience ❤
I do not understand how so many brands and retailers do not understand the importance of good customer service. Some retailers have bought me for life because of the sweet person replying in a timely manner and doing all they can to help. I would buy from them even if it is a bit more expensive, because who wants their nerves wrecked over some makeup or clothes. Thank you for sharing your experience, I think most of us can relate with that feeling, at least I can. Love your review. Love all of your content❤
I had the same type of experience with Ulta and I went from buying approximately $2000 a year with them to zero. I vote with my dollar and you should too!
I’ve had issues with Ulta but if I was forced to go only Sephora or only Ulta, it would be Ulta. I’ve been shopping at Sephora since I was 19 and I’m now 42. They are like a toxic relationship. I got the 2500 point $100 gift card. And they must be the ONLY company that makes you use it all at once because I lost $36 of it. Because I thought I could use the rest at another time. And rouge rewards are just crap now, you can’t get the free makeover and I did the $90 makeover…you don’t even get to pick out what you want to try. Everything I wanted to try to see if I liked it enough to buy it they didn’t have in their “kit” the girl was really nice but I didn’t pay $90 and a tip for niceness I wanted to try out products I wanted to possibly buy. Never again.
Ulta is the worst about sending products that look used/swatched, leaking products or things thrown in between two pieces of paper, no wrapping. When you try to return by mail they want to change $7. My stores are 20 miles in either direction. Not bad but the divas who work there have snooty attitudes and overlook you if you're older than 30. At least Sephora allows returns by mail for free. I feel like I get better rewards with them, but maybe it's because I have their credit card.
@@Niccis_Narrative You're right, you do have to watch out for that $100 gift card. I save mine for Natasha palettes as they always seem to happen at the same time plus one lipstick and you're done lol. Fast expiration though and you can't use it during the VIB sale. But I love their customer service. Never given a hard time or questioned over anything that was missing from my package or anything I wanted to return. The customer is always right with them. What I don't like is how you can't get an offer anymore unless you spend 40 and it used to be 25. I feel like that is getting kind of greedy.
Hi, Charlotte!!! I’m so sorry for your experience with ND. In my case, as an anonymous consumer, I don’t need to rush to get the new products 😅 I don’t have the option to order directly from ND bc they don’t ship to Spain, but I have options like my local Sephora or Cult Beauty. This palette for me is a summer everyday palette 💛💛💛
This is insane, I thought Pat McGrath had bad customer service but didn’t expect it from ND as well. At least you got it refunded with the highlighter. I never actually ordered from their site due to the international shipping thing. I always ordered off Cult Beauty because they give a 20% NHS discount and Im ok with waiting. I can understand as a creator you need first dibs, it’s tougher for us UK folks but at least we aren’t as late as Australia. US is lucky they can return even opened stuff, we can’t return anything even if unopened
@@calcal4438 its the blue light discount, you pay just 5 pounds for the card but you get discounts at almost every UK store, even starbucks give you a discount, and clarks and skechers also have 20% off. I saved hundreds of pounds with it over the years especially on beauty
Great customer service-Devinah. Had a duplicate single shadow shipped and they sent the missing one immediately without requiring me to send back duplicate , even though I offered to send it back
Watching you review while I’m preparing my family dinner is TOP notch! They heard your voice and left me alone!!! I’m in MY ZONE! Do not disturb when listening to you ❤❤❤❤❤❤
Come to Australia, we’re extremely used to waiting not just a mere few weeks longer for many products. And a couple of stores including Sephora and Mecca our other big makeup store have things locked in place for several top brands so we cannot order directly from the USA or the uk. Saying that I do always try to purchase from Mecca because you can return any product within two months no questions asked .
Dear Charlotte, sorry to hear you had to go through that. And as for your product reviews coming out a little later, no worries. I still love to hear your reviews on products. As a good pupil you have taught me to have a cooling off period when I get excited about a new product, to consider watching many different reviews and to not pay full price for an item. So I am more patient about spending my money on cosmetics. So this video doesn’t actually really feel late to me. Luv your blog, and be well and have a great rest of your day. :)
Same. I have not made up my mind if I want it yet. The golds appeal, but unless the browns lean taupe or mauve, warm shades don't suit me. I think this is a palette where many are on the fence. And as you said, this is not limited edition so we have time to collect our thoughts. I don't see this one selling out like the Nudes did - off and on.
Charlotte, you look stunning in this palette!!! Definitely those colors are right up your street. I love your Chanel Charlotte. Thank you for all your reviews & funny giggles you give us. ❤️
Three weeks to arrive which I think is a very long wait, I only bought the eyeshadow palette which I love and it came really well packaged. In future I will shop from Sephora UK, so sadly you won’t get the affiliate bonus but Sephora now ship to Ireland. Would love to see more looks from this palette, you are never too late!
I purchased two of the Golden palettes because I was SO excited that she put one out that I could use more than two shades, and mine are so much lighter than the photos and swatches and videos I’m seeing. I bought this palette promo for the Teak shade, and mine is soooo light. It’s not nearly as deep as in this video or any photos. Flesh is so much lighter, all of them are barely there and almost grey. Is anyone else experiencing this? Both of mine are like this and absolutely do not look like or apply like I’m seeing in every video, photo, and swatch.
I had problems with the ND international shipping too! I bought two eye pallets (I need a nude and Glam) and one lip pencil, but three weeks later I received the wrong order (one concealer, not my shade). They also took a good five days to answer my e-mails but finally they refunded. I never bought from their site again.
Sorry you had that experience. I recently ordered the yucca pallet from her website. I am in the US. I was shocked how well it was wrapped to avoid breakage. It came in a cardboard shipping box. Doubled wrapped in bubble wrap. It would have taken a lot to break. My order did say unfulfilled even after I had received it. It still says unfulfilled after I have had it couple weeks. I think they have a glitch. I don’t think they lied. I never did get a email from ND saying it was shipped. I got a email from ups saying it was shipped.
Not late at all for me! I take a breather between when new product launches and when I actually buy it to make sure I actually want the product, or is it just the excitement of launch day. (The only exception is everything Lisa Eldridge does.) I've been really interested in this palette, but have been taking my time deciding to buy it or not. Your review is very valuable to me. I'm sorry if you don't get the same level of engagement as you would have if you could have made the review sooner.
It will be so useful if you make some looks with the yucca and golden palette together! I only have golden but I’m curious if I want the yucca also, mostly for the mustard and green. Please, I’ll be your friend! ❤
It’s not my color story, I’m not a neutral girly😜,and the “I need a nude” palette is enough for me. I love your reviews and videos so I’m still watching for your thoughts💜
I stopped looking at her pallets after getting the I made a nude and finding that the quality was not as good as the previous pallettes😊, the pans are kind of loose in the power, and the colors were a little chalky
I live in New York and buy often from ND and it comes quickly and well packaged. My I Need a Nude palette had a damaged Mia pan. Customer service quickly replaced it, but when the second one arrived damaged also, I wrote back to them and they never responded.
PS I bought this already, used it several times and I’m really enjoying it. But I was so excited to watch your video. That said, I can totally understand where you’re coming from in feeling disappointed and not being able to get the video for this up earlier and I I also consider that it takes a lot of your time to make any content you do for us. And I know you have young children, as I do too, so I know you don’t have a lot of free time. So I really can understand your frustration on that.
I've wanted that Hourglass "At Night" blush for probably actual years now. I think I'm going to finally get it. I hope you do another video using the golden eyeshadow palette, the browns are different than I expected, the matte shades. The one is almost sort of green?
I hear the frustration in your voice. I hope ND can improve on customer service because its one of my favorite brands. Companies are capable of stopping an unfulfilled order. Infact I canceled an order from Too Faced that was already shipped and they were able to reroute it back to the company. I agree too about the highlighter pallet. I whish she would sell singles!
I have stopped buying from the Natasha Denona website as they took ages to dispatch the goods to the UK. I still buy Natasha Denona but from U.K. 🇬🇧 websites only. Charlotte I agree with what you say about buying from Natasha Denona direct, the packaging of the products for dispatch ( PML please take note!) is top notch. The few orders I placed directly were packed in their retail box, wrapped in corrugated cardboard sheet, placed inside a buff coloured box & then finally placed in a larger outer cardboard box which was packed/stuffed with brown paper. I have bought Natasga Denona from Selfridges & only one palette came packed as per buying direct from Natasha Denona. Same with Sephora U.K.🇬🇧 only the Golden palette came as securely packaged as per the Natasha Denona website 😊💕
I give Charlotte loads of credit for not throwing her creator status around. There are many creators in the beauty space who you just know are very demanding and pains in the butt. Not Sweet Charlotte!
I agree that Charlotte is amazing, but I also love seeing creators having real experiences with brands, not special treatment bc of who they are. There are brands I’ve had bad experiences with that influencers LOVE and will never see what I’ve seen bc they get preferential treatment
@@whippetgood You make a good point. It's important that creators stay in touch with what we real customers experience. For instance I adore Andreea Ali as an artist, but since everything is gifted to her, I feel she has lost touch with what it is like to budget money and have certain standards because we are judicious with how we spend our money. I'm not sure she has ever known what it's like to be "just a consumer" not a makeup artist who gets discounts and free products. This is where Charlotte shines. She is grounded and willing to say when we do not need that!
I had already bought the palette at launch (Sephora), but I really wanted to see this video at any time. Because we love the WAY you review products more than the review itself😊and can we have more looks, please?
Decided to pick up this palette after watching your video! I was really skeptical about this one because the colors seemed a little bit boring compared to INAN, but I'm going to give it a try since I do like browns. ☺
Some of the BEST customer service experience I have had is with Lisa Eldrige. They are so helpful and just recently sent me foundation samples after sending them a photo. They did not even charge me (I live in USA). Kudos to the companies that go above and beyond and BTW, I have been in customer service for over 25 years. It's hard to forget a bad experience.
I wasn't going to faff around getting it from the ND website, and waited for the palette to arrive here on Cult Beauty and/or Sephora. Got mine last Friday and I'm very pleased. A friend ordered it from her web site but the delivery took so long I actually received mine before hers arrived 😏!
I was buying only Natasha Denona but had terrible customer service from her website that I just said forget it and not buying anymore from her! They lied to me and it was over getting points back that were taken off. It was honestly ridiculous
Ugh yeah I’ve dealt with that kind of thing. When they won’t reply to you really pisses me off. These days there’s really zero excuse for that, especially within a business.
Im about to buy my first ND palette. Its either going to ve the Golden palette or the 'I need a warm' palette. I love the look of the golden palette but ive got a yellowy undertone and sometimes have peachy hair so I feel like the 'I need a warm' would work well for me. Aghhh. 😂
I do trust your judgement about the Golden Palette. It does look very enticing but I haven't gotten it yet. I wanted to hear your thoughts. So sorry you had such a bad experience with customer service. How frustrating!
This time when I ordered, it took much longer to get my order. Their packaging was good as previously. I only got the palette. I live the opposite side of the country from ND.
You can't buy ND at CANADA Sephora anymore. My last purchase from the site - the shippingwas a lot and they sent the wrong shade in a lipstick. Took forever. I won't buy ND anymore.
Charlotte are you thinking about picking up Wayne Goss makeup brushes (the new ones and the new (less expensive) ones? ❤🙏🏼 would love your opinion on them!!! 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼
hi Charlotte i bought mine direct from her web site as usual , however it took 6 days to arrive , but it was packed well and intact , so no problems . to be honest i dont mind waiting for your review . regards liz x i didn’t buy the highlighter i will use my hourglass instead. but i love mine .
I’m watching this whilst on a cruise ship berthed in Palma, ar the end of our week long holiday. I also ordered the palette on 4th June as i thought it would be lovely for my holiday! Unfortunately it arrived on Tuesday 18th, the day AFTER we left home. 🙈 In future I’ll wait and order ND items from a UK stockist. I’m looking forward to getting home and opening mine. I just hoping mine are intact. Thanks for posting this really honest review.
I had no intentions of buying this palette (I’m cool toned and feel like warm tones look horrible on me)and yours is the only review I’m watching. I’m watching it slowly because I enjoy watching your videos and because I knew your review was late so I wanted to support you. 😊
I’m also cool toned and decided to take a gamble despite knowing many of her palettes feature warm tones in them. A reviewer described this as a neutral palette and I definitely agree. I can wear every shade in here without looking so odd because of my pale cool colored skin. Even the bright gold color called Oro looks good on me and yellow is a color that I have trouble with sometimes. ND is having a sale right now. Don’t know if this collection is included or not though.
I bought this palette as soon as it was released and love it……showed it to my daughter and stepdaughter who both loved it so had to buy it for them. I did exactly the same wit the Glamour and I need a nude palettes…. I will never have any money 😂
Re:the highlighter colors….i am one of those rare people that actually can use all 3 colors. I am very neutral in the winter but during summer not only do I get more color but I get very golden. It took me FOREVER to figure out what to do with concealer and foundations for this but I’m almost a completely different person in the summer. The lightest is borderline but still useable That said. I do agree that there should have been a blush included or a duo. But I plan to use all 3.
Hi Charlotte, I'm so sorry to hear about your bad customer experience. I had a similar experience on the hourglass website last year. I think dealing with all the different international regulations is too much trouble for most US sites so they don't give us the same service as US customers. I kind of understand their perspective but it's such a risk for us to buy from US sites. I tend to only buy from European websites now where possible because I also can't deal with this drama. Also, I don't care that you are reviewing late I will always watch your videos. ❤
Don’t care about the palette, but I will always watch your videos, because you’re one of my favorites!! And I’m thankful for the feedback on ND in general. Will make me think twice about buying in the future.
Frustrating situation, Charlotte. It sounds like my experience with Sweed recently. The palette shades are phenomenal on your skin. This palette has been a good addition for my collection.
Hi Charlotte, I am sorry about the shipping delay, I still appreciate your honesty on these products, I love the look you created,it’s so beautiful, I have watched other creators & the highlighter trio have come unstuck , the glue not holding the same two shades as yours, I haven’t purchased anything from Natasha Denona website because it comes from USA, I feared my order may come broken & I can’t afford to buy it twice, so I will buy it in store ( Sephora), so here in Australia we also get a delay in when ND products arrive in Sephora. Love Katherine xoxo
You should try the darkest highlighter on the cheeks. Every content maker that i have seen do that, even though they thought they couldn't wear all 3 shades has been delightfully surprised! Natasha does say that all 3 are wearable by everyone! try it! 😃
Oh my gosh what a terrible experience you had :( I'm sorry! I'm a bit on the same boat, I'm in Australia and I ordered the palette on the 4th from ND's website and my order is still not here! Last time I ordered it was the My Dream collection and that got here in a week. So inconsistent...
I admittedly purchase most of my products from Sephora solely based off customer service experience. They also have a 60 return policy, which is fantastic (in the US anyways) I know I end up not getting discounts most of the time that way but I tell myself if I “want” it but don’t “need” it and it’s pricy I try to wait for a build up of Sephora rewards points or for the 2 Sephora sales they do per year. So I personally feel you should follow through with ND affiliate program as you best feel comfortable and at peace with. Thank you for always being so open with your feelings! 😊
Your review I would watch 6 monthes later. I am interested in your opinion. Trust your views on products. I'd be upset too they are costing you money❤ will always support your channel❤❤❤
Ahhhhh. My berry pop cheek trio came with the highlighter smashed to smithereens. Sooooo annoying!! Yes they refunded but really disappointing so like you I’ll stick to buying the products from UK sites 😬 Gorgeous as always ❤
Your reviews are worth waiting for! I hate ordering online as I need to see in store! I bought mine at Ulta-what you experienced is awful! I had one similar experience with the View thru Space something😂😂?So frustrating- poor service and the same type of actions. I agree- never shop from this website again! The site I shopped from is blocked from my memory! If I find it I'll send on so your viewers don't get duped! 😢
How frustrating! My experience was so bad with PML I will not order from them, rather have FOMO. I did order from ND seeing my friends get it quickly and mine about 5 days later. I do love this palette
I love the pallette and I'm appalled at the inexcusable poor customer service I just had to say goodbye to my kitty and was crying while watching but I am always here for you 💕
@@nancytipton7602 I feel you both. It's been over 10 since I lost my special one and I've never gotten over it. Can't bear to get another 'cause I know it won't be the same. This one was like no other. 💔 So sorry for your losses
I'm going through something similar but not exactly with HudaBeauty. I'm waiting on a refund and have left 3 emails to their customer service with no response. Its been almost 3 weeks. 🙄
Hi all, ND came straight back to me regarding my broken highlighter and refunded it no quibbling! So some points won back there ❤
Honestly, I'm shocked you don't receive this in PR. I want your opinion before I spend my money. Thank you for the honesty and review. I stopped buying from a different brand because of the customer service lying to me. It's so frustrating
Such a shame about the CS. Worth the wait as you look stunning.
I'm glad you got a refund
Im glad you got refunded since it came broken 🙏🏼 it took too long to get to your hands :( I bought it in the Sephora online (Europe) and got it even sooner than I expected (was quite surprised) but they only had the eyeshadow palette and thank god cause I did not waste it on the trio highlights and gloss!
But I do LOVE the eyeshadow palette
No points back as no amount of money could compensate the negative emotions you went through. I won't spend my money on ND website anymore.
Charlotte, we are happy to see your review even if it is later than those of the other You Tube ladies. We are not children; we can wait.
Did you listen to her explanation? 😅
Surly, we can wait❤
Watching this video with no interest whatsoever in purchasing this palette. I'm here for you, not for a swift review per se. Will be watching no matter what.
MVP! 🎉🎉
Same ❤
Same lol
I will never again use ND...awful customer service...I didn't get one reply...
I would like give positive comments on two companies with fantastic customer service experiences, and they are BK Beauty and Lisa Eldridge. Any problems were resolved well, and they showed care for the consumer. I will always order from them both.
I have been wearing this palette with only the mattes, outstanding. I did that with the GLAM palette too absolutely stunning looks with the mattes. Of course she is known for her shimmers but her mattes blend like a dream for me and look stunning. You need to be on her PR LIST ---- you are over due.
Awww thank you!
Agreed on all counts. I love an all matte look with this!
I ordered the Tiger palette from HG US site before it was available in the UK because it was for a birthday gift. It didn’t ship and didn’t ship, then it launched in the UK, so I requested cancellation, they didn’t get back to me until I contacted a second time, and then informed me that I could not cancel as item was now shipped. However, no shipping confirmations arrived until a few days later. I contacted them again to say that the item would be too late for birthday gift and would be purchasing in UK. They said I should wait for the item ti arrive and then return it. When the item finally arrived I initiated the returns process only to find that I was required to return using their specified courier service at a cost of £45. I asked for the case to be escalated and after MONTHS of emailing I was refunded. I haven’t bought an HG product since. My experience is so similar to the ND situation that I wonder if it’s an established customer service ruse to delay responding and then say too late to cancel.
Charlotte, I’m in NYC and I’m seriously taking into consideration ordering from UK sites only in camaraderie. You are so lovely, funny, and skilled.
🫶🫶🫶
Ah perfect timing for a Charlotte video, I just signed off work and am waiting for the pizza I've rewarded myself with for being willing to do today at all. 😁
🥰🥰🥰
I watch every single one of your videos. Mostly without any intention to buy because I'm on no-buy. I love your videos and your honesty
Well handled, Charlotte! It is a mystery to me how a company who depends on influencers to advertise can be so very bad at delivering the goods. Do they really expect for reviews to be completely independent from service provided? Bottom line is that *you* are providing a very critical service for them.
I am glad that you did give us an unbiased review of the product. As someone with a very pale but definitely warm complexion, I value your honest and straightforward reviews.
🙏🙏🙏
How do you not have more subscribers!? I love your channel! You are so classy and I loved this video ❤
Love your videos! I hope ND sees this and puts you on her PR list!
I sincerely doubt it 😅
This gives us the full perspective though, perfect for reviewing instead of what PR gets
I’m glad you still made a video with the collection. 💛 my highlighter palette also came detached. Luckily not shattered, so I just glued it back in and it’s fine now. But for the price, that shouldn’t be happening.
I bought this palette for my mom, who only uses gold eyeshadows (I bought it at Sephora Poland and it arrived the next day after ordering, almost 3 weeks ago). So far, she has only used mono eye shadows. As soon as I saw this palette, I knew it was perfect for her and I was right. it's beautiful (the palette, but so is my mother;)) It cost me a lot of self-discipline not to buy one for myself. But maybe she'll lend it to me someday?😅
I paid for a few makeup pallettes in the beginning of the month and it has been 19 days so far had no update of the status. I've emailed 3 times and had no response. It seems as if they have no customer service department. Its a big shame truly feels dishonest. You are right to not promote natasha Denona. Thank you for talking about your experience ❤
I do not understand how so many brands and retailers do not understand the importance of good customer service. Some retailers have bought me for life because of the sweet person replying in a timely manner and doing all they can to help. I would buy from them even if it is a bit more expensive, because who wants their nerves wrecked over some makeup or clothes. Thank you for sharing your experience, I think most of us can relate with that feeling, at least I can. Love your review. Love all of your content❤
I had the same type of experience with Ulta and I went from buying approximately $2000 a year with them to zero. I vote with my dollar and you should too!
I’ve had issues with Ulta but if I was forced to go only Sephora or only Ulta, it would be Ulta. I’ve been shopping at Sephora since I was 19 and I’m now 42. They are like a toxic relationship. I got the 2500 point $100 gift card. And they must be the ONLY company that makes you use it all at once because I lost $36 of it. Because I thought I could use the rest at another time. And rouge rewards are just crap now, you can’t get the free makeover and I did the $90 makeover…you don’t even get to pick out what you want to try. Everything I wanted to try to see if I liked it enough to buy it they didn’t have in their “kit” the girl was really nice but I didn’t pay $90 and a tip for niceness I wanted to try out products I wanted to possibly buy. Never again.
Ulta is the worst about sending products that look used/swatched, leaking products or things thrown in between two pieces of paper, no wrapping. When you try to return by mail they want to change $7. My stores are 20 miles in either direction. Not bad but the divas who work there have snooty attitudes and overlook you if you're older than 30. At least Sephora allows returns by mail for free. I feel like I get better rewards with them, but maybe it's because I have their credit card.
@@Niccis_Narrative You're right, you do have to watch out for that $100 gift card. I save mine for Natasha palettes as they always seem to happen at the same time plus one lipstick and you're done lol. Fast expiration though and you can't use it during the VIB sale. But I love their customer service. Never given a hard time or questioned over anything that was missing from my package or anything I wanted to return. The customer is always right with them. What I don't like is how you can't get an offer anymore unless you spend 40 and it used to be 25. I feel like that is getting kind of greedy.
Hi, Charlotte!!! I’m so sorry for your experience with ND. In my case, as an anonymous consumer, I don’t need to rush to get the new products 😅 I don’t have the option to order directly from ND bc they don’t ship to Spain, but I have options like my local Sephora or Cult Beauty. This palette for me is a summer everyday palette 💛💛💛
I tried shopping directly from their website twice. Both times unsuccessfully. You’re very right, the customer service is terrible.
This is insane, I thought Pat McGrath had bad customer service but didn’t expect it from ND as well. At least you got it refunded with the highlighter. I never actually ordered from their site due to the international shipping thing. I always ordered off Cult Beauty because they give a 20% NHS discount and Im ok with waiting. I can understand as a creator you need first dibs, it’s tougher for us UK folks but at least we aren’t as late as Australia.
US is lucky they can return even opened stuff, we can’t return anything even if unopened
I work for the NHS, I had no idea we got 20% off cult beauty! Where do you get the code? X
@@calcal4438 its the blue light discount, you pay just 5 pounds for the card but you get discounts at almost every UK store, even starbucks give you a discount, and clarks and skechers also have 20% off. I saved hundreds of pounds with it over the years especially on beauty
Great customer service-Devinah. Had a duplicate single shadow shipped and they sent the missing one immediately without requiring me to send back duplicate , even though I offered to send it back
Watching you review while I’m preparing my family dinner is TOP notch! They heard your voice and left me alone!!! I’m in MY ZONE! Do not disturb when listening to you ❤❤❤❤❤❤
I love your reviews and make tutorials. You looks are more of what I do it's simple and elegant and classic
I really want this palette 🎨 I only use browns and golds, not too warm 😊
You handled this extremely professionally ❤
You always give a fair assessment, Charlotte. Would love more eyeshadow looks as the golden tones suit you!
The hourglass blush looks beautiful on you, you're right.
Come to Australia, we’re extremely used to waiting not just a mere few weeks longer for many products. And a couple of stores including Sephora and Mecca our other big makeup store have things locked in place for several top brands so we cannot order directly from the USA or the uk.
Saying that I do always try to purchase from Mecca because you can return any product within two months no questions asked .
Integrity! Thank you Charlotte, you are amazing for speaking truth.
Dear Charlotte, sorry to hear you had to go through that. And as for your product reviews coming out a little later, no worries. I still love to hear your reviews on products. As a good pupil you have taught me to have a cooling off period when I get excited about a new product, to consider watching many different reviews and to not pay full price for an item. So I am more patient about spending my money on cosmetics. So this video doesn’t actually really feel late to me. Luv your blog, and be well and have a great rest of your day. :)
Same. I have not made up my mind if I want it yet. The golds appeal, but unless the browns lean taupe or mauve, warm shades don't suit me. I think this is a palette where many are on the fence. And as you said, this is not limited edition so we have time to collect our thoughts. I don't see this one selling out like the Nudes did - off and on.
Charlotte, you look stunning in this palette!!! Definitely those colors are right up your street. I love your Chanel Charlotte. Thank you for all your reviews & funny giggles you give us. ❤️
Three weeks to arrive which I think is a very long wait, I only bought the eyeshadow palette which I love and it came really well packaged. In future I will shop from Sephora UK, so sadly you won’t get the affiliate bonus but Sephora now ship to Ireland. Would love to see more looks from this palette, you are never too late!
I purchased two of the Golden palettes because I was SO excited that she put one out that I could use more than two shades, and mine are so much lighter than the photos and swatches and videos I’m seeing. I bought this palette promo for the Teak shade, and mine is soooo light. It’s not nearly as deep as in this video or any photos. Flesh is so much lighter, all of them are barely there and almost grey. Is anyone else experiencing this? Both of mine are like this and absolutely do not look like or apply like I’m seeing in every video, photo, and swatch.
I had problems with the ND international shipping too! I bought two eye pallets (I need a nude and Glam) and one lip pencil, but three weeks later I received the wrong order (one concealer, not my shade). They also took a good five days to answer my e-mails but finally they refunded. I never bought from their site again.
I rarely get to watch any review when they get released. (I'm currently 2 weeks behind) So I will always want to see what you think!
Sorry you had that experience. I recently ordered the yucca pallet from her website. I am in the US. I was shocked how well it was wrapped to avoid breakage. It came in a cardboard shipping box. Doubled wrapped in bubble wrap. It would have taken a lot to break.
My order did say unfulfilled even after I had received it. It still says unfulfilled after I have had it couple weeks. I think they have a glitch. I don’t think they lied. I never did get a email from ND saying it was shipped. I got a email from ups saying it was shipped.
Not late at all for me! I take a breather between when new product launches and when I actually buy it to make sure I actually want the product, or is it just the excitement of launch day. (The only exception is everything Lisa Eldridge does.) I've been really interested in this palette, but have been taking my time deciding to buy it or not. Your review is very valuable to me. I'm sorry if you don't get the same level of engagement as you would have if you could have made the review sooner.
It will be so useful if you make some looks with the yucca and golden palette together! I only have golden but I’m curious if I want the yucca also, mostly for the mustard and green. Please, I’ll be your friend! ❤
Oh and pretty look! I love timeless eye looks like that!
It’s not my color story, I’m not a neutral girly😜,and the “I need a nude” palette is enough for me. I love your reviews and videos so I’m still watching for your thoughts💜
More looks will be great! Thanks
I stopped looking at her pallets after getting the I made a nude and finding that the quality was not as good as the previous pallettes😊, the pans are kind of loose in the power, and the colors were a little chalky
Very pretty. Looks fresh and classy.
Thank you!
Sorry for your trouble but the look is gorgeous. I may use this palette with a beautiful gold/silver dress that I have so please, more looks! Thanks!
Charlotte despite the hardship you did a great job at reviewing this collection! Thank you! You do the best reviews and impressions❤️
I live in New York and buy often from ND and it comes quickly and well packaged. My I Need a Nude palette had a damaged Mia pan. Customer service quickly replaced it, but when the second one arrived damaged also, I wrote back to them and they never responded.
As if I’d ever miss a Charlotte video! 😊
You're the best!
This palette os so much fun to me and I absolutely love the tones, no red no pink, just perfection!
PS I bought this already, used it several times and I’m really enjoying it. But I was so excited to watch your video. That said, I can totally understand where you’re coming from in feeling disappointed and not being able to get the video for this up earlier and I I also consider that it takes a lot of your time to make any content you do for us. And I know you have young children, as I do too, so I know you don’t have a lot of free time. So I really can understand your frustration on that.
I've wanted that Hourglass "At Night" blush for probably actual years now. I think I'm going to finally get it. I hope you do another video using the golden eyeshadow palette, the browns are different than I expected, the matte shades. The one is almost sort of green?
I tend to experience this lack of customer service across the board most recently with Holland Cooper. They really don't seem to care.
I hear the frustration in your voice. I hope ND can improve on customer service because its one of my favorite brands. Companies are capable of stopping an unfulfilled order. Infact I canceled an order from Too Faced that was already shipped and they were able to reroute it back to the company. I agree too about the highlighter pallet. I whish she would sell singles!
I have stopped buying from the Natasha Denona website as they took ages to dispatch the goods to the UK. I still buy Natasha Denona but from U.K. 🇬🇧 websites only. Charlotte I agree with what you say about buying from Natasha Denona direct, the packaging of the products for dispatch ( PML please take note!) is top notch. The few orders I placed directly were packed in their retail box, wrapped in corrugated cardboard sheet, placed inside a buff coloured box & then finally placed in a larger outer cardboard box which was packed/stuffed with brown paper. I have bought Natasga Denona from Selfridges & only one palette came packed as per buying direct from Natasha Denona. Same with Sephora U.K.🇬🇧 only the Golden palette came as securely packaged as per the Natasha Denona website 😊💕
The companies that don't always provide PR should have an expedited shipping for creators
I give Charlotte loads of credit for not throwing her creator status around. There are many creators in the beauty space who you just know are very demanding and pains in the butt. Not Sweet Charlotte!
I agree that Charlotte is amazing, but I also love seeing creators having real experiences with brands, not special treatment bc of who they are. There are brands I’ve had bad experiences with that influencers LOVE and will never see what I’ve seen bc they get preferential treatment
@@whippetgood You make a good point. It's important that creators stay in touch with what we real customers experience. For instance I adore Andreea Ali as an artist, but since everything is gifted to her, I feel she has lost touch with what it is like to budget money and have certain standards because we are judicious with how we spend our money. I'm not sure she has ever known what it's like to be "just a consumer" not a makeup artist who gets discounts and free products. This is where Charlotte shines. She is grounded and willing to say when we do not need that!
I had already bought the palette at launch (Sephora), but I really wanted to see this video at any time. Because we love the WAY you review products more than the review itself😊and can we have more looks, please?
The palette looks beautiful. I wish I had that one instead of the nude palette because these tones suit me a lot better.
Decided to pick up this palette after watching your video! I was really skeptical about this one because the colors seemed a little bit boring compared to INAN, but I'm going to give it a try since I do like browns. ☺
This palette looks gorgeous on you.
omg your nails look really cool
Some of the BEST customer service experience I have had is with Lisa Eldrige. They are so helpful and just recently sent me foundation samples after sending them a photo. They did not even charge me (I live in USA). Kudos to the companies that go above and beyond and BTW, I have been in customer service for over 25 years. It's hard to forget a bad experience.
Yay movies and makeup video coming soon! 🎉🎉🎉
Cannot wait 🎉
🎉
Sephora Canada doesn't carry Natasha Denona products. Not sure why
I wasn't going to faff around getting it from the ND website, and waited for the palette to arrive here on Cult Beauty and/or Sephora. Got mine last Friday and I'm very pleased. A friend ordered it from her web site but the delivery took so long I actually received mine before hers arrived 😏!
I was buying only Natasha Denona but had terrible customer service from her website that I just said forget it and not buying anymore from her! They lied to me and it was over getting points back that were taken off. It was honestly ridiculous
Oh wow...
Ugh yeah I’ve dealt with that kind of thing. When they won’t reply to you really pisses me off. These days there’s really zero excuse for that, especially within a business.
Hi Charlotte, today your look is stunning, loved your look. And seems like even without makeup you look today especially!
Im about to buy my first ND palette. Its either going to ve the Golden palette or the 'I need a warm' palette. I love the look of the golden palette but ive got a yellowy undertone and sometimes have peachy hair so I feel like the 'I need a warm' would work well for me. Aghhh. 😂
That eyeshadow palette color story looks beautiful on you. I wish I looked good in those colors. 😮❤
Oh thank you!
I love your nails how they match the color of your background light 😍😍😍
Oh thank you!
I do trust your judgement about the Golden Palette. It does look very enticing but I haven't gotten it yet. I wanted to hear your thoughts. So sorry you had such a bad experience with customer service. How frustrating!
This time when I ordered, it took much longer to get my order. Their packaging was good as previously. I only got the palette. I live the opposite side of the country from ND.
You can't buy ND at CANADA Sephora anymore. My last purchase from the site - the shippingwas a lot and they sent the wrong shade in a lipstick. Took forever.
I won't buy ND anymore.
Charlotte are you thinking about picking up Wayne Goss makeup brushes (the new ones and the new (less expensive) ones? ❤🙏🏼 would love your opinion on them!!! 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼
That was a very informative heads-up, thank you.
hi Charlotte i bought mine direct from her web site as usual , however it took 6 days to arrive , but it was packed well and intact , so no problems . to be honest i dont mind waiting for your review . regards liz x i didn’t buy the highlighter i will use my hourglass instead. but i love mine .
It is a beautiful pallet! It truly sucks having a bad experience! 🙁 Your makeup look is beautiful on you! ☺
I’m watching this whilst on a cruise ship berthed in Palma, ar the end of our week long holiday. I also ordered the palette on 4th June as i thought it would be lovely for my holiday! Unfortunately it arrived on Tuesday 18th, the day AFTER we left home. 🙈 In future I’ll wait and order ND items from a UK stockist. I’m looking forward to getting home and opening mine. I just hoping mine are intact. Thanks for posting this really honest review.
I had no intentions of buying this palette (I’m cool toned and feel like warm tones look horrible on me)and yours is the only review I’m watching. I’m watching it slowly because I enjoy watching your videos and because I knew your review was late so I wanted to support you. 😊
I’m also cool toned and decided to take a gamble despite knowing many of her palettes feature warm tones in them. A reviewer described this as a neutral palette and I definitely agree. I can wear every shade in here without looking so odd because of my pale cool colored skin. Even the bright gold color called Oro looks good on me and yellow is a color that I have trouble with sometimes. ND is having a sale right now. Don’t know if this collection is included or not though.
I was waiting for you review. You and Alicia are my favorite influencers. This looks gorgeous on you!
Thank you!
I just wanted to order something from the sale but now I certainly won't!!!!
I will always wait for your reviews and they’re never too late for me ❤
I bought this palette as soon as it was released and love it……showed it to my daughter and stepdaughter who both loved it so had to buy it for them. I did exactly the same wit the Glamour and I need a nude palettes…. I will never have any money 😂
Yes.. To more looks!!!
Re:the highlighter colors….i am one of those rare people that actually can use all 3 colors.
I am very neutral in the winter but during summer not only do I get more color but I get very golden. It took me FOREVER to figure out what to do with concealer and foundations for this but I’m almost a completely different person in the summer.
The lightest is borderline but still useable
That said. I do agree that there should have been a blush included or a duo. But I plan to use all 3.
Much love.
Thank you for doing this review for us. The colors really suit you.
Hi Charlotte, I'm so sorry to hear about your bad customer experience. I had a similar experience on the hourglass website last year. I think dealing with all the different international regulations is too much trouble for most US sites so they don't give us the same service as US customers. I kind of understand their perspective but it's such a risk for us to buy from US sites. I tend to only buy from European websites now where possible because I also can't deal with this drama.
Also, I don't care that you are reviewing late I will always watch your videos. ❤
Don’t care about the palette, but I will always watch your videos, because you’re one of my favorites!! And I’m thankful for the feedback on ND in general. Will make me think twice about buying in the future.
Frustrating situation, Charlotte. It sounds like my experience with Sweed recently. The palette shades are phenomenal on your skin. This palette has been a good addition for my collection.
I've heard a lot of bad comments about ND cust serv..! Plus, their shipping costs are crazy.
Hi Charlotte, I am sorry about the shipping delay, I still appreciate your honesty on these products, I love the look you created,it’s so beautiful, I have watched other creators & the highlighter trio have come unstuck , the glue not holding the same two shades as yours, I haven’t purchased anything from Natasha Denona website because it comes from USA, I feared my order may come broken & I can’t afford to buy it twice, so I will buy it in store ( Sephora), so here in Australia we also get a delay in when ND products arrive in Sephora. Love Katherine xoxo
You should try the darkest highlighter on the cheeks. Every content maker that i have seen do that, even though they thought they couldn't wear all 3 shades has been delightfully surprised! Natasha does say that all 3 are wearable by everyone! try it! 😃
😬😬😬
Oh my gosh what a terrible experience you had :( I'm sorry! I'm a bit on the same boat, I'm in Australia and I ordered the palette on the 4th from ND's website and my order is still not here! Last time I ordered it was the My Dream collection and that got here in a week. So inconsistent...
I admittedly purchase most of my products from Sephora solely based off customer service experience. They also have a 60 return policy, which is fantastic (in the US anyways) I know I end up not getting discounts most of the time that way but I tell myself if I “want” it but don’t “need” it and it’s pricy I try to wait for a build up of Sephora rewards points or for the 2 Sephora sales they do per year. So I personally feel you should follow through with ND affiliate program as you best feel comfortable and at peace with. Thank you for always being so open with your feelings! 😊
Your review I would watch 6 monthes later. I am interested in your opinion. Trust your views on products. I'd be upset too they are costing you money❤ will always support your channel❤❤❤
Ahhhhh. My berry pop cheek trio came with the highlighter smashed to smithereens. Sooooo annoying!! Yes they refunded but really disappointing so like you I’ll stick to buying the products from UK sites 😬
Gorgeous as always ❤
I’m Sorry Charlotte… NO One Deserves to be treated like that.
ESPECIALLY YOU‼️‼️‼️😞💖💞
Your reviews are worth waiting for! I hate ordering online as I need to see in store! I bought mine at Ulta-what you experienced is awful! I had one similar experience with the View thru Space something😂😂?So frustrating- poor service and the same type of actions. I agree- never shop from this website again! The site I shopped from is blocked from my memory! If I find it I'll send on so your viewers don't get duped! 😢
How frustrating! My experience was so bad with PML I will not order from them, rather have FOMO. I did order from ND seeing my friends get it quickly and mine about 5 days later. I do love this palette
I love the pallette and I'm appalled at the inexcusable poor customer service
I just had to say goodbye to my kitty and was crying while watching but I am always here for you 💕
🥺
I'm so sorry for your loss of your kitty. Lost my best cat ever a little over 3½ years ago, and I'm still not 100% over losing him.
@@nancytipton7602 yes still in shock
@@nancytipton7602 I feel you both. It's been over 10 since I lost my special one and I've never gotten over it. Can't bear to get another 'cause I know it won't be the same. This one was like no other. 💔 So sorry for your losses
I'm going through something similar but not exactly with HudaBeauty. I'm waiting on a refund and have left 3 emails to their customer service with no response. Its been almost 3 weeks. 🙄