Awesome Training videos: My name is Rod Franks and I own a Security Company in Cape Town, South Africa. Allow me to express my sincere gratitude for these Videos. I posted them on our Internal Training channel and the impact on the general skill's level of our own security officers was immediate. It was well received and it became very clear, the fellas are gradually adopting the content of your clips.
Great information, I’ve worked 6 years in a school district that has its own security deparment. To make my job easier I would always be using verbal judo. I am an armed security officer so I have to have good judgement when it comes to dealing with visitors, students and parents. A lot of responsibility keeping the campus secured, keeping active shooters and intruders out the building. Love this vid!😌
Company policy, Individual prefeference, and the Uniform. We all don't wear a tactical style Uniform. I wore boots my whole life. First in the construction trade then in the Military. I started in my current post by wearing a pair of boots. Then I seen that most Offc's. wear black tennis shoes. So, I figured why not pamper myself... One thing that I do that differentiates me from my peers is that I starch,crease, and run a hot iron over my black slacks(yellow stripe) and my light blue buttoned collared top. I think that the condition of your Uniform is more important than if you wear boots or not. To each is own.
Not very good way to someone that comes around systematically shouting like freak, and most of time he's with someone else, also rasing hands and threatening with finger, obviously not keeping the right distance! You cannot talk nice and calm to this person, and do you do when he's an ex police officer, we called the police they didn't even came to see us, and even refused to write report! Afterwards this guy put us in the court by saying lies that I beat him up! What I did actually was to make sure he stays at least 2 meters far from me and my girlfriend, he was swearing and acting aggressively in pravate space! So I showed sight with hands to his guy that I'm not aggressive and it's everything alright, then I came close to the person and asked politely to stop behaving aggressive and saying lies and I increased my voice in order to keep his attention on me not on my girlfriend, what he did he put us in the court. In my opinion I should defend us from that guy and his partner because in 1st meeting I showed him document that I'm officially representing my girlfriend What he did is he came back little later while we ware going to school to pick up kids And this time he was confronting my girlfriend with his partner shes alone and scared, in my opinion I did the right thing and we leave the area and there was no fight even though I should defend myself and my girl!
This is the most naive take on security guard communication I have ever watched. The notion that you could de-escalate the situation by speaking like a character of a Hallmark Christmas movie to the kind of deranged individuals and mobs modern security guards have to face on a daily basis is beyond ignorant. The recommendations in this video might work in states like Vermont or small to medium cities in the New England region or other demographically homogeneous areas of the country. DO NOT try these tips in Atlanta, Baltimore, The Bronx, etc. You know, real-life cities with real-life people of diverse backgrounds. Be alert; sucker punchers, mob violence, gang conflicts, senseless violence, and temper tantrums can come out of nowhere, especially in malls and other public spaces.
Awesome Training videos: My name is Rod Franks and I own a Security Company in Cape Town, South Africa. Allow me to express my sincere gratitude for these Videos. I posted them on our Internal Training channel and the impact on the general skill's level of our own security officers was immediate. It was well received and it became very clear, the fellas are gradually adopting the content of your clips.
Great information,
I’ve worked 6 years in a school district that has its own security deparment. To make my job easier I would always be using verbal judo. I am an armed security officer so I have to have good judgement when it comes to dealing with visitors, students and parents. A lot of responsibility keeping the campus secured, keeping active shooters and intruders out the building. Love this vid!😌
Verry Great!! I,am a Security Member in Germany. I have se your Training and i have more learnt. Thank you verry much.
nice thanks again for putting this all together.
Thanks , you make a good job.
Can i be a different officer in another company and use these techniques cause they are realy good
Great Video. May I have permission to embed the video into a powerpoint as part of our de-escalation training? Thanks
Company policy, Individual prefeference, and the Uniform. We all don't wear a tactical style Uniform. I wore boots my whole life. First in the construction trade then in the Military. I started in my current post by wearing a pair of boots. Then I seen that most Offc's. wear black tennis shoes. So, I figured why not pamper myself... One thing that I do that differentiates me from my peers is that I starch,crease, and run a hot iron over my black slacks(yellow stripe) and my light blue buttoned collared top. I think that the condition of your Uniform is more important than if you wear boots or not. To each is own.
Great video
Nice one
This is good. Why throw gasoline on someone smoldering?
Not very good way to someone that comes around systematically shouting like freak, and most of time he's with someone else, also rasing hands and threatening with finger, obviously not keeping the right distance!
You cannot talk nice and calm to this person, and do you do when he's an ex police officer, we called the police they didn't even came to see us, and even refused to write report!
Afterwards this guy put us in the court by saying lies that I beat him up!
What I did actually was to make sure he stays at least 2 meters far from me and my girlfriend, he was swearing and acting aggressively in pravate space!
So I showed sight with hands to his guy that I'm not aggressive and it's everything alright, then I came close to the person and asked politely to stop behaving aggressive and saying lies and I increased my voice in order to keep his attention on me not on my girlfriend, what he did he put us in the court.
In my opinion I should defend us from that guy and his partner because in 1st meeting I showed him document that I'm officially representing my girlfriend
What he did is he came back little later while we ware going to school to pick up kids
And this time he was confronting my girlfriend with his partner shes alone and scared, in my opinion I did the right thing and we leave the area and there was no fight even though I should defend myself and my girl!
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This is the most naive take on security guard communication I have ever watched. The notion that you could de-escalate the situation by speaking like a character of a Hallmark Christmas movie to the kind of deranged individuals and mobs modern security guards have to face on a daily basis is beyond ignorant. The recommendations in this video might work in states like Vermont or small to medium cities in the New England region or other demographically homogeneous areas of the country. DO NOT try these tips in Atlanta, Baltimore, The Bronx, etc. You know, real-life cities with real-life people of diverse backgrounds. Be alert; sucker punchers, mob violence, gang conflicts, senseless violence, and temper tantrums can come out of nowhere, especially in malls and other public spaces.