Gfc pedestal Fan problem | Round base model | Fault 2024

I purchased this fan from cantt peshawar
At Rs 12000 , on 8/05/2024
It has a problem with rotator . It get loose
Company says its not under warranty claim .
But the technician with the help of my technician, get it solved.
GFC Suggestion ~ Kindly work on the rotator and make it strong
Thank You GFC