Victoria Royle's Powerful Strategies to Enhance Customer Experience

Victoria Royle, Senior Customer Experience Consultant at IFS, shares her extensive expertise on enhancing customer experience. Victoria delves into the importance of customer experience in change management projects, the evolving needs and expectations of consumers, and effective strategies to build and launch successful voice-of-the-customer programs. Don't miss out on valuable insights that can help your business thrive in today's competitive market.