This was awesome. There are many corporate leaders that really need to listen to this. They need to let go of fear and false pride so that they can face the truth at all levels. Thereby improving their company and the lives of every employee--top to bottom.
I think that a CEO going undercover to find out what is going on in his own company is such a great thing! Shows such caring about his company and his employees.
It's an Excellent idea...for some reason top never seem to believe NOTHING a clerk or office worker say about supervisor or managers...who knows better then the people working
Great idea to do an find out what’s going on in your company if they really do that . Which. I don’t believe that they do for they don’t have time an don’t care
This is truly one of the most touching stories I've ever heard. Charles' kindness and generosity towards his workers is a beautiful reminder of the power of compassion and leadership. It's heartwarming to see someone go above and beyond to care for those who depend on them. Stories like this restore my faith in humanity and inspire us all to be better
It would truely be a revelation to me if I were in his shoes. The hardest part of leadership is being able to face my ow lack of awareness of how the company culture had deteriorated.. As CEO I would struggle to overcome a crushed pride in what my company had become. T he solutions this the story's CEO came up with were brilliant, and I would build in a more structured cross- departmental collaboration on the basis of interest by the staff to participate and to address a particular project/ problem at hand. The findings of each project would report to the whole.
He found the problem and knew it started with him. Instead of blaming others, he took responsibility and fixed it. That’s the true power of this story!
Right. If your workers are treated kind and fair and with understand they feel better and work better. Just remember though, not every job is for some people. They may be slow at learning but give them a chance. New people might slows up the good workers if need to keep fixing their mistakes. Maybe find a job they can do or see if someone could help them for awhile. If not they need to know you may have to let them go understand that they have time to find another job first. Never talk in front of others if you need to talk about a problem. Take them to your office and talk. Try to take that person in a way that others don't think they are in trouble. Smile at that person and ask nicely if you could talk to them. Other people may spread bad things just cause you want to talk to them even if it's a problem you need to talk to them about. Maybe catch them before work or after work as well. Good Luck!!!!
This story is truly inspiring! Charles Benson’s journey shows what real leadership looks like-putting people before profit and making tough changes for the better. Hats off to him!
I was a janitor at the Jackson Federal Building, and Senator Patti Murray's staff tried to get me fired for closing off the kitchen and bathroom while the new finish on the floors dried. Entitled at very least.
From the top to the bottom and when he found out what was the cause he realized it was his problem and he knew he had to fix it by starting with Himself. Excellent story.
What a well-spun story, so clearly written and such a pleasure to listen to. Thank you so much for posting, it was both informative and entertaining. David from Melbourne, Australia Subscribed. 🥸👌🍷🍷❤️❤️🦘
I loved this story. I'm 81 and worked from age 13 to age 70. I found work places toxic. It didn't matter where. This story is a fairy tale. Wouldn't it be nice if it were really true.
Great story! And a positive reminder of how we should treat one another despite our station in life. I liked the way Charles was not vindictive towards Linda and others, but allowed them learn by their mistakes and begin growing along with the company as a family of employees with a common goal. I subscribe and look forward to future stories that parallel the real world and give hope to those who are struggling with life’s issues. ❤ : David
I just subscribed because stories like this, whether true life, or fiction, are so valuable and so needed. The only question is, will those who are in positions of authority, and able to initiate the changes needed, will ever see them. One can only hope. ⚘️
This is excellent. I was particularly interested in his change strategy, which started with the all-company meeting. He recognized that changing a company's culture is a challenge that may stall occasionally. I appreciate his definition of leadership. A CEO who is involved with the workforce is key. Also, culture change is more expeditious when driven by the CEO.
I once worked for a company that made it mandatory for leaders to work one week a year as a base line employee. Unfortunately it failed because those leaders constantly reminded people of who they are rather than learn from the daily activity. While it's a great idea, having an owner or CEO that enforces the idea of contribution and staying in one's place to learn is essential and not something to be overlooked. Today's CEO's are all about the numbers only because they let pressure from stock holders and investors drive them. Finding leaders with true integrity is very hard and until our schools grasp this idea and teach it to new, future employee's things will probably never change. It starts from the ground up and we have to grasp that and embed it in our learning cycle's.
It’s people like him that I love. I was actually successful a couple of times over close to thirty years to have corporations you listen and change their cultural policies. Shell Oil , Jacob’s and Kokosing Corporation were those companies that most dream of working for. They listened and helped to change their policies for the better. Everyone has a job to accomplish no matter at what capacity.., but, when people are treated with dignity and respect… productivity and job site morale soars.
Very Touching story of getting to know the strengths and weaknesses within the company and resetting the course... Particularly.... Work-life balance and respect for peers
Every CEO should do this if they care about the true values of it's employees. If I did it though I would not warn those two management people. They could be part of the problem.
There's a good hard worker I work with and he has a studder when he's nervous and tries hard not to. One day I came into work and a another good worked told me that our boss asked him a question and when he started to studder she mocked him by studdering back. I said why didnt to say something to her doing that to him. Nothing. I wasn't there to hear her but I told him to report her to human resources in hope they would document it and fix it. I was never so mad at her for doing that to him. Cause she's our boss she figured it was ok to do to her very hard and good worker. She retired and wasn't soon enough.
I wish more companies would do this with the idea of changing for the better - unfortunately I spent over 22 years in a company that couldn't care less about me and I ended up deciding to leave when my health was an issue because they would not help me in adjusting my job requirements and situations. It has made me bitter about the company and I discourage anyone having anything to do with them. Please take this into consideration.
Wonderful and enlightening story of changing a toxic workplace one employee at a time with kindness, empathy, and empowerment one person at a time. Remembering that every employee is a person with a work life and a home life and most times it is necessary for the leader to remember and acknowledge each employee’s unique abilities and mindset AND that they have a home life as well. Remembering to engage with each one, not just on a work level but a life level as well. That’s what makes a welcoming workplace and home balance for all.
This was great wow wow wow this needs to be shown at other companies. I worked for a company for 21 years I lived that bad side of upper Mangers have forgotten where they started at . Hats off to Charles for wanting better for his company and his employees
That's a drastic step Charles took took go down to the menial job of a janitor just to observe ho wr his employees felt about the management of his company.🙄🙄😊😢🇯🇲
As an actual custodian for a school district in California, I can honestly say most staff treats you like poo. They act and talk to you like they’re better than you. A teacher told me she has all her students push the paper clippings from the day onto the floor. She says it gives me “Job Security”.
My father,CEO of a multi-million dollar company in the 1950’s, knew about this kind of leadership. Although I never aspired to be a CEO, i took to heart his message when working with clients, that “everyone is important; you may just have to find out how.” Thanks, Dad, I still miss your unique management style.
That’s why I liked undercover boss. You never know when you have some great people working for you, or having or has things going on in their life or family, but still show up and show out.
Did he give his employees 25 days paid annual leave, does he provide 9 months paid maternity leave. Is there a subsidised canteen on site, are interns paid at the minimum a learners wage, just how considerate was this CEO?
I've worked as a janitor, so I know how things work in that position. first of all, most positions in this field is at night. Cleaning is done in areas not all every location every day. One area today, another area tomorrow. Floor care is approached by dust mopping night, buffing on a regular basis and re-waxing on a scheduled plan. Trash is handled every night as well dusting and window washing as required.
After watching the entire video it reminds me of what many large companies are like to work at. I retired from one such company. When it was drastically smaller everyone was known by their name and respect was valued with no backstabbing and helping each other. But then the company grew larger and became a global company all were only an employee number. Instead of working together and helping each other a game of cutthroat was adopted and groups in other states and countries worked to better their own process while leaving others to struggle. It's a shame that people in management enjoy letting this work environment be the norm.
Why did you say "that white woman?" Race had nothing to do with the problems and the favorable things in this story. Be part of the solution, not the problem.
From Toledo Ohio. I love your videos they have so much meaning. Parts even bring tears to my eyes.( Like where he was talking to Terrance) Thankyou for sharing.
This was awesome. There are many corporate leaders that really need to listen to this. They need to let go of fear and false pride so that they can face the truth at all levels. Thereby improving their company and the lives of every employee--top to bottom.
All stories like this are great. Not only for him but for all of these employees who work with team a team spirit.
I think that a CEO going undercover to find out what is going on in his own company is such a great thing! Shows such caring about his company and his employees.
It's an Excellent idea...for some reason top never seem to believe NOTHING a clerk or office worker say about supervisor or managers...who knows better then the people working
Great idea to do an find out what’s going on in your company if they really do that . Which. I don’t believe that they do for they don’t have time an don’t care
@@yilmazneale5286than not then
I think our so called leaders should do the same. They need a reality check.
Like the show undercover boss
A very inspiring journey of a CEO determined to effect the lives of his employees/workers.
I live in northwest Tennessee near Martin Tennessee.
This is truly one of the most touching stories I've ever heard. Charles' kindness and generosity towards his workers is a beautiful reminder of the power of compassion and leadership. It's heartwarming to see someone go above and beyond to care for those who depend on them. Stories like this restore my faith in humanity and inspire us all to be better
It would truely be a revelation to me if I were in his shoes. The hardest part of leadership is being able to face my ow lack of awareness of how the company culture had deteriorated.. As CEO I would struggle to overcome a crushed pride in what my company had become. T he solutions this the story's CEO came up with were brilliant, and I would build in a more structured cross- departmental collaboration on the basis of interest by the staff to participate and to address a particular project/ problem at hand. The findings of each project would report to the whole.
He found the problem and knew it started with him. Instead of blaming others, he took responsibility and fixed it. That’s the true power of this story!
What a great story! Start to finish, it kept me interested. Well presented.
You're a great, compassionate CEO that every business CEO should take lessons from!
One of the best stories i have listened to.Charles did something wonderful for his workers.❤❤
Great work, Charles. I think the bottom approach worked the best.
I also believe in rewarding and recognition all loyal workers
This is a powerful story. It is fiction, but doesn't need to be. Good job, Hope Core.
Absolutely a wonderful story of change❤
this story times a million!
Charles shows what a great leader can be like. More CEO's should watch this video.
A very interesting story and a good thing he went undercover to find out how is company operates a deed well done..... Kingston Jamaica
Doing that makes him realize what's going on in his company. Great job.
Very touching, I’m planning on starting a business soon - and it’s just a reminder too always stay humble!!!
Right. If your workers are treated kind and fair and with understand they feel better and work better. Just remember though, not every job is for some people. They may be slow at learning but give them a chance. New people might slows up the good workers if need to keep fixing their mistakes. Maybe find a job they can do or see if someone could help them for awhile. If not they need to know you may have to let them go understand that they have time to find another job first. Never talk in front of others if you need to talk about a problem. Take them to your office and talk. Try to take that person in a way that others don't think they are in trouble. Smile at that person and ask nicely if you could talk to them. Other people may spread bad things just cause you want to talk to them even if it's a problem you need to talk to them about. Maybe catch them before work or after work as well. Good Luck!!!!
A very worthy message. Shame there was no mention of the Janitorial Department once changes were implemented!
It's absolutely a great story also give everyone a chance
This story is truly inspiring! Charles Benson’s journey shows what real leadership looks like-putting people before profit and making tough changes for the better. Hats off to him!
I'm so glad I watched the whole story it was great
I was a janitor at the Jackson Federal Building, and Senator Patti Murray's staff tried to get me fired for closing off the kitchen and bathroom while the new finish on the floors dried. Entitled at very least.
Murray is a commy dont know how she keeps getting voted in. Cant stand the sight of her.
From the top to the bottom and when he found out what was the cause he realized it was his problem and he knew he had to fix it by starting with Himself. Excellent story.
Palm coast Florida
Watching from western Oklahoma!!😊
@@RonaldGamber
Gnhimummmumummumui
What a well-spun story, so clearly written and such a pleasure to listen to. Thank you so much for posting, it was both informative and entertaining.
David from Melbourne, Australia
Subscribed.
🥸👌🍷🍷❤️❤️🦘
18:47 18:58 18:58 18:58 18:59 18:59 19:13
I loved this story. I'm 81 and worked from age 13 to age 70. I found work places toxic. It didn't matter where. This story is a fairy tale. Wouldn't it be nice if it were really true.
I beat you age 6 still full time at 71
undercover....
this CEO walks the talk....
endangered species...
..
@@brendachow4465z--. -
This was surprisingly the best of the best procedure to move into an action of events! Congrats for this video!!! ❤😂🎉
Not sure if this is a true story but it was great!
I really enjoyed watching UNDERCOVER BOSS!
Charles handled the situation perfectly. Everyone got a chance to change, grow, and be heard.
Melbourne Australia
great story
So much value to a parable like this. Thank you !
Great story! And a positive reminder of how we should treat one another despite our station in life. I liked the way Charles was not vindictive towards Linda and others, but allowed them learn by their mistakes and begin growing along with the company as a family of employees with a common goal.
I subscribe and look forward to future stories that parallel the real world and give hope to those who are struggling with life’s issues. ❤ : David
Janitors get no respect.
The same way. When you walk in employees SHOES’s then you know how they feel. Good job.
I just subscribed because stories like this, whether true life, or fiction, are so valuable and so needed. The only question is, will those who are in positions of authority, and able to initiate the changes needed, will ever see them. One can only hope. ⚘️
This is excellent. I was particularly interested in his change strategy, which started with the all-company meeting. He recognized that changing a company's culture is a challenge that may stall occasionally. I appreciate his definition of leadership. A CEO who is involved with the workforce is key. Also, culture change is more expeditious when driven by the CEO.
An ABSOLUTE AMAZING and profound story! If ONLY other companies realized these issues among THEIR businesses!
I once worked for a company that made it mandatory for leaders to work one week a year as a base line employee. Unfortunately it failed because those leaders constantly reminded people of who they are rather than learn from the daily activity. While it's a great idea, having an owner or CEO that enforces the idea of contribution and staying in one's place to learn is essential and not something to be overlooked. Today's CEO's are all about the numbers only because they let pressure from stock holders and investors drive them. Finding leaders with true integrity is very hard and until our schools grasp this idea and teach it to new, future employee's things will probably never change. It starts from the ground up and we have to grasp that and embed it in our learning cycle's.
It’s people like him that I love. I was actually successful a couple of times over close to thirty years to have corporations you listen and change their cultural policies.
Shell Oil , Jacob’s and Kokosing Corporation were those companies that most dream of working for.
They listened and helped to change their policies for the better.
Everyone has a job to accomplish no matter at what capacity.., but, when people are treated with dignity and respect… productivity and job site morale soars.
A wise man is always wise when they decide themselves to learn what it is that is causing the tremor in their company.
Very Touching story of getting to know the strengths and weaknesses within the company and resetting the course... Particularly.... Work-life balance and respect for peers
I think all CEO's should do this with their companies and review the culture.
Every CEO should do this if they care about the true values of it's employees. If I did it though I would not warn those two management people. They could be part of the problem.
I'm watching from Ellijay, Georgia
Watching from Baguio City, Philippines. Thank you for sharing a story of compassion.
Thanks for watching!
The best is the homeless man in the church service who turned out to be the new preacher!
Thanks Charles - so importantly. Culture is everything. California
There's a good hard worker I work with and he has a studder when he's nervous and tries hard not to. One day I came into work and a another good worked told me that our boss asked him a question and when he started to studder she mocked him by studdering back. I said why didnt to say something to her doing that to him. Nothing. I wasn't there to hear her but I told him to report her to human resources in hope they would document it and fix it. I was never so mad at her for doing that to him. Cause she's our boss she figured it was ok to do to her very hard and good worker. She retired and wasn't soon enough.
I am watching from Brooklyn new york.
Just appreciated that he decided to mind his business and see, know and re-build his business with a New vigor. Great things happen when you LISTEN.
i love your story!
I love this he give a second change to everyone , each one should encourage each other not to cut them down ; well done Charley 🇯🇲
I wish more companies would do this with the idea of changing for the better - unfortunately I spent over 22 years in a company that couldn't care less about me and I ended up deciding to leave when my health was an issue because they would not help me in adjusting my job requirements and situations. It has made me bitter about the company and I discourage anyone having anything to do with them. Please take this into consideration.
I understand your position. I experienced a situation similar to yours.
Great story thanks.
Wonderful and enlightening story of changing a toxic workplace one employee at a time with kindness, empathy, and empowerment one person at a time. Remembering that every employee is a person with a work life and a home life and most times it is necessary for the leader to remember and acknowledge each employee’s unique abilities and mindset AND that they have a home life as well. Remembering to engage with each one, not just on a work level but a life level as well. That’s what makes a welcoming workplace and home balance for all.
I'm watching from South Africa
Port Gentil,Gabon.Thanks For Your Inspirational Story
I loved the story. TH-cam won't let me like it. I am so sorry. Wonderful keep up the great work.
Wow, going undercover as a janitor is a bold move! I’m intrigued to find out what he discovers and how it impacts the company culture.
This was great wow wow wow this needs to be shown at other companies. I worked for a company for 21 years I lived that bad side of upper Mangers have forgotten where they started at . Hats off to Charles for wanting better for his company and his employees
I am watching from Jamaica 🇯🇲
You have to rebuild the culture from the top down! Excellent video. Should be seen by other organizations.
A ship doesn't run without a crew.
Charles managers seem to be part of the problem who would not give him the truth as to what's going on with his employees and the company.
That's a drastic step Charles took took go down to the menial job of a janitor just to observe ho wr his employees felt about the management of his company.🙄🙄😊😢🇯🇲
That's not drastic. Any real leader is willing to jump in and do whatever needs to be done
❤
Listening from south Africa
This is a great story.😊😮
If only life cld be this pleasant and true
As an actual custodian for a school district in California, I can honestly say most staff treats you like poo. They act and talk to you like they’re better than you. A teacher told me she has all her students push the paper clippings from the day onto the floor. She says it gives me “Job Security”.
She needs to be disciplined by the principal.
The sexton at our church works as a school custodian full time . He was elected favorite school employee! He’s a nice guy, always willing to help.
My father,CEO of a multi-million dollar company in the 1950’s, knew about this kind of leadership. Although I never aspired to be a CEO, i took to heart his message when working with clients, that “everyone is important; you may just have to find out how.” Thanks, Dad, I still miss your unique management style.
Watching from the Phillipines, inspiring story
That’s why I liked undercover boss. You never know when you have some great people working for you, or having or has things going on in their life or family, but still show up and show out.
Did he give his employees 25 days paid annual leave, does he provide 9 months paid maternity leave. Is there a subsidised canteen on site, are interns paid at the minimum a learners wage, just how considerate was this CEO?
I've worked as a janitor, so I know how things work in that position. first of all, most positions in this field is at night. Cleaning is done in areas not all every location every day. One area today, another area tomorrow. Floor care is approached by dust mopping night, buffing on a regular basis and re-waxing on a scheduled plan. Trash is handled every night as well dusting and window washing as required.
After watching the entire video it reminds me of what many large companies are like to work at. I retired from one such company. When it was drastically smaller everyone was known by their name and respect was valued with no backstabbing and helping each other. But then the company grew larger and became a global company all were only an employee number. Instead of working together and helping each other a game of cutthroat was adopted and groups in other states and countries worked to better their own process while leaving others to struggle. It's a shame that people in management enjoy letting this work environment be the norm.
That white lady need to get fired from what shes doing pointing at him her attitude is really nasty
From Battle Creek mich
Why did you say "that white woman?" Race had nothing to do with the problems and the favorable things in this story.
Be part of the solution, not the problem.
Many of the American Companies I've worked for or have seen, collapse because of the CEO.
From London, UK enjoyed the programme.
So sad story. I love it
From U.S. Thanks for your story
....... watching from infinitely and beyond.
Watching from Cleveland, Ohio.
What an awesome story 👏 ❤
Wonderful story❤
Impactful story. So many companies have lost their way.
From Toledo Ohio. I love your videos they have so much meaning. Parts even bring tears to my eyes.( Like where he was talking to Terrance) Thankyou for sharing.
Thank you for support❤
That was excellent , I ❤️ it😊
Listening from Auburn, PA.
Watching from Australia God Bless
I am no CEO, but this story truly inspired me!
Watching from Cape Town South Africa
That's how to know the kind of person working in your company, then look her finger is in his face..watching from USA.
Thank you for this story and all other stories you have . Posted. I am from the caribbean an island call trinidad and tobago. Keep up the great work
Very good story.
Watching from the Philippines.
I am from philippines. Nice story. Thanks for the video.
Great story
I wish you all the best, even if we never meet. May your life be full with happiness, good fortune, and many blessings.
@thetruecrimestudio
And I return the Blessings to you too.
Very surprised that nobody responded to your kind words.
Wednesday 25th September 2024.
@@luciaperdue5687 thank you very much
M watching from Sarawak Malaysia.
I am watching from Barbados.
Another Bajan.great!
Watching from Guyana 🇬🇾
From Azle, TX
In Muslim culture, we've the story of Caliph Harun al Rashid who went under cover amongst his subjects to learn their problems and try to help them.