Loving this FREE content? Let’s keep it rolling! 📚 ORDER MY BOOK at carriefrenchauthor.com and follow me at instagram.com/carriefrenchauthor ⭐️ DOWNLOAD exclusive resources: www.peachpay.me/carrieblogger 💁🏼♀️ MERCH (!!) bit.ly/carriemerch 🌈 GET BIZ ADVICE from me: bit.ly/carriebloggerconsult 🌈 LEARN COPYWRITING from me: bit.ly/carriebloggercourse 🌈 WORK with me: bit.ly/hirecarrieblogger 🌈 SIGN UP for Fiverr: bit.ly/joinfiverrcb 🌈 SUBSCRIBE to my channel: bit.ly/subcarrieblogger 🌈 EARN passive income as a Fiverr affiliate: bit.ly/carriefiverraffiliate 🌈 SHOP my work-at-home must-haves: Blue blockers: amzn.to/35HD9CV Happy light: amzn.to/3nhcdB7 Bullet Journal: amzn.to/2Eax4U6 Moka pot: amzn.to/3kpDJJA Laptop sleeve: amzn.to/32HlhpX External hard drive: amzn.to/2FxqqIq 🌈 MUSIC from Epidemic Sound: www.epidemicsound.com/referral/egjfm8/ *Rainbow emojis above denote affiliate links, so I may earn commission for clicks and purchases. It doesn’t cost you anything extra - thanks for supporting me and my channel!
I’d like to watch an equally amusing and informative video on some of your best clients. It’s refreshing to know there are great clients out there 👍😄 However, I LOVE the content you share every week ❤️
Hi Carrie! I'm a graphic designer on Fiverr. Some of my clients are great and some not so good. Some clients click the completed button, but then they ask me for revisions, how should I handle this? Should I include a disclaimer in my gig description? Please help, I think I'm loosing time and money sometimes.
If you offer the revisions in the package you paid for, honor that even if they request them after closing out - sometimes it’s confusing on their end what button to click. If it would have cost them extra, then explain that and offer it as a custom offer (maybe with a discount if you’re getting bad vibes from them and want to keep them happy.)
Hey, Carrie, nice video as always. I have had 3 clients this week rating me 4.7 starts by accident, they gave me amazing written feedback, meant to give me 5.0 starts, but they didn't mark "Recommend to a Friend" all the way through the 5 stars, the first time it happened I talked to the client about it and he said he was going to contact Fiverr support to change it, then Fiverr gave me a warning for it, saying that the warning was for "Feedback manipulation". After that, when I got the other 2 accidental ratings I just let it go, afraid that if I would do anything about it I could get another warning, it's extremely annoying. Now when I deliver my work I mention to the clients "please, when you give me the rating/feedback please double check before sending because of this and that", do you have any tips on this kind of problem? Has that happened to you? I wish I wouldn't have to worry so much now when I deliver my work that the client is gonna screw it up for me. Thanks :)
You just have to be careful about how you ask them if it was a mistake. It can’t be manipulative or really mention the review at all. If that happens, I usually ask what I could have done differently to guarantee 5-star service for them or if there’s anything that still needs to be done. Then they’ll say ‘what? I thought I gave you 5 stars.’ Boom. Then you can send them to customer service to fix it. Also keep in mind that they may really have meant to do that. Sometimes it was a glowing experience but for whatever reason they really didn’t feel personally convicted to recommend you. That’s the one metric where I get rated lower, if at all. That’s normal.
@@carrieblogger hmm, super interesting, I didn't know that mentioning the review directly would be the cause to get a warning, as opposed to saying what you suggested, trying to get them to say whether or not they accidentally gave me the wrong rating sounds really reasonable. Thank you as always, Carrie.
Working for free, underpaid, client ghosting, and the bad reviews!! These are scary indeed. Sorry to hear that you had to go through the bad review experience and they also shamelessly used it. I guess their anger made them fail to realize that your article was indeed good. The Monday client was weird too! They fail to coordinate and put the blame on the freelancers. Pretty tough to handle!! Thank you for sharing your experience with us, Carrie!! "I'm your actual hero! Yes, let's get back to work! " 😎👍🏻
@@carrieblogger I agree with you, Carrie! Understanding and dealing with people is more difficult than dealing with machines. That's why being a freelancer is like an art and science of people management! Experience teaches us a lot and you're awesome at it! 👍🏻😊
I'm in the process of setting up my Fiverr account now, and probably shouldn't have watched this video. Lol! I know it's inevitable that as a freelancer, you're eventually going to come into contact with unsavory characters, so I guess it would be wise for me to mentally prepare now. 🧘🏾♀️ And how befitting that my random question of the week plays into the theme of nightmarish clients. So, how do you deal with buyers who order without messaging you first, or refuse to fully complete the questionnaire, making it next to impossible to do the job well, or at all? 😮
85% of clients who order without messaging are actually totally fine. At my price point, these clients are typically reading the gig information and know what they’re ordering. Most don’t drop hundreds of dollars with totally clueless requests. If they don’t fill in the order questionnaire, the order doesn’t start. I have 70+ unfinished orders sitting in my queue, stretching back years, that they never started - even after sending multiple follow ups. 🤷🏼♀️ oh well
@@carrieblogger Whaaaat?! 70+?!?! How's that for clogging up thee old inbox?! Too bad there isn't an expiration date attached to those questionnaires so you can just delete them at some point. My OCD has now been triggered! 😂
My dashboard doesn’t show them but ‘active orders’ or ‘waiting for information’ does. Or whatever the tab is called. It’s annoying. More so when someone does finally fill in the requirements 6 years later without even saying ‘oops do you still even offer this service?’ Haha
![🔴 ฟุตบอลแชมป์กีฬา 7HD แชมเปียน คัพ 2024 [รอบรองชนะเลิศ]](http://i.ytimg.com/vi/zPm8ClLVhoE/mqdefault.jpg)
Loving this FREE content? Let’s keep it rolling!
📚 ORDER MY BOOK at carriefrenchauthor.com and follow me at instagram.com/carriefrenchauthor
⭐️ DOWNLOAD exclusive resources: www.peachpay.me/carrieblogger
💁🏼♀️ MERCH (!!) bit.ly/carriemerch
🌈 GET BIZ ADVICE from me: bit.ly/carriebloggerconsult
🌈 LEARN COPYWRITING from me: bit.ly/carriebloggercourse
🌈 WORK with me: bit.ly/hirecarrieblogger
🌈 SIGN UP for Fiverr: bit.ly/joinfiverrcb
🌈 SUBSCRIBE to my channel: bit.ly/subcarrieblogger
🌈 EARN passive income as a Fiverr affiliate: bit.ly/carriefiverraffiliate
🌈 SHOP my work-at-home must-haves:
Blue blockers: amzn.to/35HD9CV
Happy light: amzn.to/3nhcdB7
Bullet Journal: amzn.to/2Eax4U6
Moka pot: amzn.to/3kpDJJA
Laptop sleeve: amzn.to/32HlhpX
External hard drive: amzn.to/2FxqqIq
🌈 MUSIC from Epidemic Sound: www.epidemicsound.com/referral/egjfm8/
*Rainbow emojis above denote affiliate links, so I may earn commission for clicks and purchases. It doesn’t cost you anything extra - thanks for supporting me and my channel!
I’d like to watch an equally amusing and informative video on some of your best clients. It’s refreshing to know there are great clients out there 👍😄 However, I LOVE the content you share every week ❤️
Lol my best clients video probably won’t get the same click ratio but yeah something to think about 😅
Great video. So sorry for the freelancers who were treated like sh*t.
Meeeee too!
Hi Carrie! I'm a graphic designer on Fiverr. Some of my clients are great and some not so good. Some clients click the completed button, but then they ask me for revisions, how should I handle this? Should I include a disclaimer in my gig description? Please help, I think I'm loosing time and money sometimes.
If you offer the revisions in the package you paid for, honor that even if they request them after closing out - sometimes it’s confusing on their end what button to click. If it would have cost them extra, then explain that and offer it as a custom offer (maybe with a discount if you’re getting bad vibes from them and want to keep them happy.)
@@carrieblogger Thank you!
Hey, Carrie, nice video as always. I have had 3 clients this week rating me 4.7 starts by accident, they gave me amazing written feedback, meant to give me 5.0 starts, but they didn't mark "Recommend to a Friend" all the way through the 5 stars, the first time it happened I talked to the client about it and he said he was going to contact Fiverr support to change it, then Fiverr gave me a warning for it, saying that the warning was for "Feedback manipulation". After that, when I got the other 2 accidental ratings I just let it go, afraid that if I would do anything about it I could get another warning, it's extremely annoying. Now when I deliver my work I mention to the clients "please, when you give me the rating/feedback please double check before sending because of this and that", do you have any tips on this kind of problem? Has that happened to you? I wish I wouldn't have to worry so much now when I deliver my work that the client is gonna screw it up for me. Thanks :)
You just have to be careful about how you ask them if it was a mistake. It can’t be manipulative or really mention the review at all. If that happens, I usually ask what I could have done differently to guarantee 5-star service for them or if there’s anything that still needs to be done. Then they’ll say ‘what? I thought I gave you 5 stars.’ Boom. Then you can send them to customer service to fix it.
Also keep in mind that they may really have meant to do that. Sometimes it was a glowing experience but for whatever reason they really didn’t feel personally convicted to recommend you. That’s the one metric where I get rated lower, if at all. That’s normal.
@@carrieblogger hmm, super interesting, I didn't know that mentioning the review directly would be the cause to get a warning, as opposed to saying what you suggested, trying to get them to say whether or not they accidentally gave me the wrong rating sounds really reasonable. Thank you as always, Carrie.
Working for free, underpaid, client ghosting, and the bad reviews!! These are scary indeed. Sorry to hear that you had to go through the bad review experience and they also shamelessly used it. I guess their anger made them fail to realize that your article was indeed good. The Monday client was weird too! They fail to coordinate and put the blame on the freelancers. Pretty tough to handle!! Thank you for sharing your experience with us, Carrie!! "I'm your actual hero! Yes, let's get back to work! " 😎👍🏻
Lol yeah there’s always going to be weird encounters because it’s a people business and people are weird 🙃
@@carrieblogger I agree with you, Carrie! Understanding and dealing with people is more difficult than dealing with machines. That's why being a freelancer is like an art and science of people management! Experience teaches us a lot and you're awesome at it! 👍🏻😊
Great videos, I got to learn alot from you.
Awesome, thank you! Glad to hear it 🌈
I'm in the process of setting up my Fiverr account now, and probably shouldn't have watched this video. Lol! I know it's inevitable that as a freelancer, you're eventually going to come into contact with unsavory characters, so I guess it would be wise for me to mentally prepare now. 🧘🏾♀️
And how befitting that my random question of the week plays into the theme of nightmarish clients. So, how do you deal with buyers who order without messaging you first, or refuse to fully complete the questionnaire, making it next to impossible to do the job well, or at all? 😮
85% of clients who order without messaging are actually totally fine. At my price point, these clients are typically reading the gig information and know what they’re ordering. Most don’t drop hundreds of dollars with totally clueless requests.
If they don’t fill in the order questionnaire, the order doesn’t start. I have 70+ unfinished orders sitting in my queue, stretching back years, that they never started - even after sending multiple follow ups. 🤷🏼♀️ oh well
@@carrieblogger Whaaaat?! 70+?!?! How's that for clogging up thee old inbox?! Too bad there isn't an expiration date attached to those questionnaires so you can just delete them at some point. My OCD has now been triggered! 😂
My dashboard doesn’t show them but ‘active orders’ or ‘waiting for information’ does. Or whatever the tab is called. It’s annoying. More so when someone does finally fill in the requirements 6 years later without even saying ‘oops do you still even offer this service?’ Haha
@@carrieblogger Just wow! Looks like I'm in for a heck of a ride! 😂
Funny enough
🙃