Thanks posting this info in your channel. Im very disappointed in not seeing this recall being featured in the big channels that are sponsored by canyon.
You are welcome, and thanks for the comment. Yes, I am hopeful for an advantageous resolution. Glad your battery is OK. I have one with about 1500 miles that is not cracked, but the one that is cracked has less.
liking an commenting to push it up, I was in the market for a bike at acceptable price (not 14'000) and looked at Canyon after watching a lot of promo videos on them around sept oct 2024 I was surprised all the high end models I was interested in were "out of stock" or "coming soon" clashing with their promo campaigns, now I finally know why
I just watched your video, my battery is on the recall list . My battery do not have any cracks ,the only way i found out about this was this video. Iam hoping the problem is fixed quickly. Please keep us updated as you know . Thank you for your information
I was considering Spectral or Trek Rail. Ended up going with gen 4 Trek Rail 9.8. The bike was amazing. Glad i didnt buy this to avoid trouble. On the other side, i think it would be harsh to put Canyon down. I think they have done incredible job and huge props for owning up to the problem and calling it out. Most companies would ignore it to avoid money loss and media attention. Hope they can learn from their misstakes.
I happen to own a Spectral ON as my only bike and it's really anoying me. I do think that this is absolut top priority for canyon because longterm it could really harm them more to not get us covered in a good way then doing everything possible to solve this issue.
Im currently riding the Canyon Lux and it's possibly the sweetest bike I've ever riden. I've cycled for nearly 40 years and have been a sponsored rider & worked in the cycle industry, so it's safe to say riden most of the top/leading bike brands!
Love my CF9 and I’m really hoping for a good outcome on this. My battery is currently at an REI where they are awaiting direction from Canyon. Thanks for the video.
My battery is affected (casing cracked) on my Spectral:On CF9 with 720 Wh battery. So far, I haven‘t been too bothered not being able to ride because I rarely do at this time of the year, but I‘m really looking forward to their solution, and hopefully owners won‘t have to wait too long before riding their bikes again.
Man what a disappointment. Thank you so much for this video. Almost pulled a trigger on SpectralON couple of weeks ago. I am not sure how they are going to recover from this business wise and reputation wise. What a shame
the 720 that came with the bike has the cracks. the new 900, no cracks, "yet"? the thing is, how im gonna send/get a new battery, as i went expat and now im off the US!?
What Canyon really says, is check your battery for cracks. They show where to check, its easy. If there arent any cracks its ok for now. Check the numbers on battery to see if its an affected battery. Early Dec they will have answers.
If your number does fall in the range they have stated not to ride the bike, but if its outside the range it should be fine. I don't know how many of these model bikes fall in the range but given they are not available at the moment I think it is going to be most of them. I will share when I learn more.
@@roadlesstraveledtruckee it won't be fine I had the same thing happen with pc computer hardware with an Asus motherboard mine wasn't the same model nor in the serial range, it burned the same in 2023, in 2024 my Intel cpu broke same thing, do not ever think the serial range think means you're safe you're not, Canyon doesn't even recall in other countries all this means is that on that particular range a lawsuit would have them dead to rights so they absolutely HAVE to recall them
I have a Spectral:on and got the notice as well. The 900Wh battery was the primary innovation on this gen spectral on, disappointing that is where they cheaped out. I am getting a new bike in 2025 and was heavily leaning Canyon before this.
I have the Spectral ON with the 900 Wh battery and I see cracks at the fixation bolds. But in my case the battery is not working. What I mean is that I cannot charge it not turn the bike ON again. Do you have the same problem or is the bike running fine ?
I do not have that problem. It is possible that you have damage inside in which case I would bring that battery in so it can be disposed of immediately.
I have an order open placed on 2nd September for a strive on (luckily for me) that has been delayed twice, and now expected for February '25. I know others are in the same situation. I wonder if it's somehow linked with the Shimano battery emergency. There must be a huge mess in Canyon facilities right now and freezing every other project to sort this out.
I lithium battery cooked off on my yacht at 3am in the middle of an ocean crossing. It was a big battery on a Onean Surfboard. It was just sitting there not charging. Caught the entire yacht in fire and sunk it. Luckily we managed to launch our tender and get off the boat. There was no putting the fire out. Environmental nightmare and we lost passports and everything but our underwear. Don’t trust them if they can’t get wet. Lithium boat fires are pretty common
They want to know who you are and I’m quite sure you are covered. I suggest you contact them and give them your contact info. I’m adding that link to the description now.
Hello. @guyvishnu. Do exactly as he wrote @roadlesstraveledtruckee. First of all, go to the canyon website, there they inform and ask the owners of these models to immediately inform and contact the new owners to whom they sold the bike. And they gave them their contact information.😉
This IS NOT a Canyon issue! This is Shimano spec Battery issue by Trendpower. Canyon is just stuck dealing with it and likely will have Trendpower build an improved case then ship those out. I wonder if it is an issue on the 720WH battery or only the 900? I have over 3000 miles of Rocky riding on my CF-8 Spectral On with NO issues and the battery case is perfect looking. I am not upset with Canyon and got a great bike for under 5K! Same bike from Specialized was $7500.
The book stops with the dealer. Canyon sold the bike with the battery so from a consumer perspective it's the dealer (Canyon's) issue. They've had plenty of time to investigate and resolve the issue but for some reason had not until now. Their fate will lie in how they intend to restore faith for their customers (if at all). I've already ditched them in favour of another brand.
It’s still Canyons problem. When I buy a car from Ford or Chrysler with a faulty engine, they can’t put the blame on the manufacturer of the engine. They can’t put, but that has n o t h i n g to do with the buyer of the vehicle. It’s still up to the seller to warranty this.
@@stevendegreef93 Yes, it's their problem to fix but it isn't that Canyon is a crap bike like some are saying. The Canyon bike isn't failing, just a component dictated by Shimano.
Man I was debating between the spectral CFR and Specialized Levo Comp Carbon. And I’m so thankful I chose the latter. I wasn’t impressed with Canyon as a company. I didn’t like how they have few or nonexistent service centers in my area. Thanks for a few TH-cam MTB folks who recommended Specialize - I went in that direction! Thank you, Jesus! 😮
I have a Canyon Endurace rd bike, and a Spectral ON CF8, Id buy another Canyon no problem. Canyon is being pro active with these battery issues, they didnt build the battery. But all will be warrantied. Its life in the fast lane, $hit happens and the internet will run Canyon into the ground over this. Same with my 2021 KTM 890, 1% of some older models have a cam issue, the internet has turned this in to ALL KTM's are screwed and never buy one ever no matter what. Internet can kill a company.
@ I have had the bike for a year and no issues. I took out the battery once and it was so hard to put the screws back in. It feels like I stripped them out. If it is not cracked is it still safe to use. I have noticed a small decrease in battery life like 15 percent too
@ I have two bikes with batteries that have no cracks and will not be riding them but winter just arrived so I’m in a different situation than many people. Canyon says do not keep riding it but I think you need to decide for yourself if you want to take the risk.
First of all follow instructions from Canyon/ batt supplier to avoid warranty void. Further on, do you have the option of 'quick charge' on this batt's? If so, don't ever do that, organise yourself that you don't; best = max 4A. Also, decharge/charge between 30-80% and leave the batt at 70% ( storage)when not in use. You could also check, when charging the batt outside the bike, if it heats a lot and if the cracks get bigger. This indicates swelling; chances are small that it does, as they're cylinder cell batt's. If you test this put batt& charger on a stone floor away from other stuff and put a extinguisher within reach. Seems more like a mechanical problem to me; big/long batt and an as light as possible bike...to rattle down gnarly single tracks. I always use foam/tape/tyraps to stop the rattling of my batt'a (Bosch,E-fit)
This does NOT apply to the Torque on 7. That is their aluminum option, with a different battery made by Shimano. If you own one of those bikes, they are not affected by this issue.
Ich habe ein Torque:ON. 44 Tage habe ich es gehabt, dann kam das Fahrverbot. Ich habe angefragt, ob die das Bike (unter diesen Umständen) zurück nehmen. Die Antwort war, warten sie einfach bis Anfang Dezember 😢 Es sollte mein Winterhobby sein! Geld steckt im Fahrrad und ich habe kein Winterhobby 😢
My opinion is, yes the battery is compromsied and so is my bank account whilst I attempt to get a refund for the whole bike. Canyon have made some grave mistakes and plenty of notice to put it right. Maybe we could see a demise of this brand as customers continue to lose faith. I certainly wouldn't touch one as a second hand purchase. Big shame as it's a great ride but for me I've experiences a couple of concerns with this brand so for me, I'm out.
@ yeah I don’t mean to hate. I hope this gets resolved soon for canyon emtb owners. The Decoy is tried and true has basically remained unchanged for 5 years. They nailed it
poor battery case design. a battery case this slim and long should not be screwed together for 2 reasons: screws take up a ton of precious space while creating weak points. Pressure on the seal between the screws is lower=less waterproof. they should ultrasonic weld the case or slide in the battery block into a 1 piece extrusion. I make my custom battery cases from stainless steel sheet and tin solder all the joints. compact, strong and 100% waterproof. lithium ion batteries that are used for 99% of ebikes (18650 or 21700) do not expand and contract, pouch cells do. pouch cells are not typically used because they're premium price.
@ yes sure, you have a point here. But that doesn’t change anything about canyon. I don’t know any other brand that has more quality issues, broken chain stays or bad customer service like them.
@@KCMotamedy what‘s wrong with you? I owned one a few years ago with zero problems. I have two buddies who owned one with several problems and zero customer service. And guess what what: I ride with many people who I wouldn’t call my closer friends who can tell similar stories. And on top of that: There bikes broke in two different test of famous online magazines. But yeah, this all doesn’t count because of the opinion of a fan boy.
@@KCMotamedy yeah you are right. Apologies! It‘s the greatest Bike company ever because you say so! Who am I to speak against it and who am I that I allow myself to say my opinion in public.
Thanks posting this info in your channel. Im very disappointed in not seeing this recall being featured in the big channels that are sponsored by canyon.
Thank you for watching and supporting the channel!
Thanks for posting, I would have missed this in my email. After 1200 miles no cracks here and at least we will all get a new battery out of it.
You are welcome, and thanks for the comment. Yes, I am hopeful for an advantageous resolution. Glad your battery is OK. I have one with about 1500 miles that is not cracked, but the one that is cracked has less.
liking an commenting to push it up, I was in the market for a bike at acceptable price (not 14'000) and looked at Canyon after watching a lot of promo videos on them around sept oct 2024 I was surprised all the high end models I was interested in were "out of stock" or "coming soon" clashing with their promo campaigns, now I finally know why
Thanks @fredEVOIX, that helps. I’m going to follow this up with a few more in hopes Canyon pays attention. Stay tuned!
I just watched your video, my battery is on the recall list . My battery do not have any cracks ,the only way i found out about this was this video. Iam hoping the problem is fixed quickly. Please keep us updated as you know .
Thank you for your information
Glad you found the video and that it was helpful. Thanks for the comment and stay tuned, I will let you know everything I learn.
I will keep up the good content
I was considering Spectral or Trek Rail. Ended up going with gen 4 Trek Rail 9.8. The bike was amazing. Glad i didnt buy this to avoid trouble. On the other side, i think it would be harsh to put Canyon down. I think they have done incredible job and huge props for owning up to the problem and calling it out. Most companies would ignore it to avoid money loss and media attention. Hope they can learn from their misstakes.
Well considered reply, thank you!
And thank you very much for covering this issue! I thought it wouldnt take long that you will ;) because you own a couple of them!
I have a Spectral:ON as well. No cracks. I’m continuing to ride normally.
I’m guessing you will be just fine but no lawyer will tell you that…
I happen to own a Spectral ON as my only bike and it's really anoying me. I do think that this is absolut top priority for canyon because longterm it could really harm them more to not get us covered in a good way then doing everything possible to solve this issue.
I agree.
Canyon is being pro-active, they didnt build the battery.
They are doing everything possible and being very open about it.
Im currently riding the Canyon Lux and it's possibly the sweetest bike I've ever riden. I've cycled for nearly 40 years and have been a sponsored rider & worked in the cycle industry, so it's safe to say riden most of the top/leading bike brands!
Good to have this perspective. Thanks for sharing.
Love my CF9 and I’m really hoping for a good outcome on this. My battery is currently at an REI where they are awaiting direction from Canyon. Thanks for the video.
Thanks for the note!
My battery is affected (casing cracked) on my Spectral:On CF9 with 720 Wh battery. So far, I haven‘t been too bothered not being able to ride because I rarely do at this time of the year, but I‘m really looking forward to their solution, and hopefully owners won‘t have to wait too long before riding their bikes again.
Agreed. Also, we are suppose to hear something on Wednesday.
Man what a disappointment. Thank you so much for this video. Almost pulled a trigger on SpectralON couple of weeks ago. I am not sure how they are going to recover from this business wise and reputation wise. What a shame
It’s going to take a very proactive effort to protect the brand for sure.
Ah, dang that is a bummer. Hopefully the battery company will be able to make replacements soon.
3:37 My rubber tension strap ripped as well. As of now, those are out of stock. There is supposed to be a shipment sometime mid to late November .
@@mossyhelmet Good to know, thanks for the info.
the 720 that came with the bike has the cracks. the new 900, no cracks, "yet"? the thing is, how im gonna send/get a new battery, as i went expat and now im off the US!?
Good question…?
What Canyon really says, is check your battery for cracks. They show where to check, its easy.
If there arent any cracks its ok for now. Check the numbers on battery to see if its an affected battery.
Early Dec they will have answers.
If your number does fall in the range they have stated not to ride the bike, but if its outside the range it should be fine. I don't know how many of these model bikes fall in the range but given they are not available at the moment I think it is going to be most of them. I will share when I learn more.
@@roadlesstraveledtruckee it won't be fine I had the same thing happen with pc computer hardware with an Asus motherboard mine wasn't the same model nor in the serial range, it burned the same in 2023, in 2024 my Intel cpu broke same thing, do not ever think the serial range think means you're safe you're not, Canyon doesn't even recall in other countries all this means is that on that particular range a lawsuit would have them dead to rights so they absolutely HAVE to recall them
Was thinking to buy a CF8 next month.. hope they already fin the problem.
I have a Spectral:on and got the notice as well. The 900Wh battery was the primary innovation on this gen spectral on, disappointing that is where they cheaped out. I am getting a new bike in 2025 and was heavily leaning Canyon before this.
I’m hoping there is an exciting and innovative solution to this but who knows? I have no insight on this so far.
Canyon also had a battery door latch problem that took forever to address.
The connector is also a bit fragile, and we now know that the rubber latch can fail. Lots of problems in that area of the bike.
I have the Spectral ON with the 900 Wh battery and I see cracks at the fixation bolds. But in my case the battery is not working. What I mean is that I cannot charge it not turn the bike ON again. Do you have the same problem or is the bike running fine ?
I do not have that problem. It is possible that you have damage inside in which case I would bring that battery in so it can be disposed of immediately.
I have an order open placed on 2nd September for a strive on (luckily for me) that has been delayed twice, and now expected for February '25. I know others are in the same situation. I wonder if it's somehow linked with the Shimano battery emergency. There must be a huge mess in Canyon facilities right now and freezing every other project to sort this out.
Interesting and not a good sign.
What Kind of cranks are that?
I lithium battery cooked off on my yacht at 3am in the middle of an ocean crossing. It was a big battery on a Onean Surfboard.
It was just sitting there not charging. Caught the entire yacht in fire and sunk it. Luckily we managed to launch our tender and get off the boat. There was no putting the fire out.
Environmental nightmare and we lost passports and everything but our underwear.
Don’t trust them if they can’t get wet. Lithium boat fires are pretty common
Wow, scary story. Glad you all survived!
Is there any word on what Canyon will do for people who own one of these bikes but are not the original owners?
They want to know who you are and I’m quite sure you are covered. I suggest you contact them and give them your contact info. I’m adding that link to the description now.
Hello.
@guyvishnu. Do exactly as he wrote @roadlesstraveledtruckee.
First of all, go to the canyon website, there they inform and ask the owners of these models to immediately inform and contact the new owners to whom they sold the bike. And they gave them their contact information.😉
This IS NOT a Canyon issue! This is Shimano spec Battery issue by Trendpower. Canyon is just stuck dealing with it and likely will have Trendpower build an improved case then ship those out. I wonder if it is an issue on the 720WH battery or only the 900? I have over 3000 miles of Rocky riding on my CF-8 Spectral On with NO issues and the battery case is perfect looking. I am not upset with Canyon and got a great bike for under 5K! Same bike from Specialized was $7500.
The book stops with the dealer. Canyon sold the bike with the battery so from a consumer perspective it's the dealer (Canyon's) issue. They've had plenty of time to investigate and resolve the issue but for some reason had not until now. Their fate will lie in how they intend to restore faith for their customers (if at all). I've already ditched them in favour of another brand.
It’s still Canyons problem. When I buy a car from Ford or Chrysler with a faulty engine, they can’t put the blame on the manufacturer of the engine. They can’t put, but that has n o t h i n g to do with the buyer of the vehicle. It’s still up to the seller to warranty this.
@@stevendegreef93 Yes, it's their problem to fix but it isn't that Canyon is a crap bike like some are saying. The Canyon bike isn't failing, just a component dictated by Shimano.
@ Still the same. Not the buyers problem but in casu it’s Canyons. Don’t you hear yourself making these logic errors?
@@stevendegreef93 No error...I said Canyon bikes are not crap because the battery is defective...simple. I also said it IS their problem to fix.
Over 5,000 miles on my Levo with 0 problems. Sorry you're having issues.
Over 5000 miles on my CF8 Spectral ON, no problems, battery is fine.
Fair, but if you have problems you can be sure Specialized will take a shit on your head. Worst customer support in the market by far!
5000 miles on a brose motor with no problems sounds like absolute BS lol
I went through 3 motors on my 2022 Levo expert within 1500 miles.
my torque on 9s frame broke a week ago haha
Oh man, that’s is a bummer. Where did it break?
@@roadlesstraveledtruckee the swingarm, frame was still in warranty but the work time will cost about 400€
@ Ouch, sorry to hear, and disappointed they are not paying for the labor.
Man I was debating between the spectral CFR and Specialized Levo Comp Carbon. And I’m so thankful I chose the latter. I wasn’t impressed with Canyon as a company. I didn’t like how they have few or nonexistent service centers in my area. Thanks for a few TH-cam MTB folks who recommended Specialize - I went in that direction! Thank you, Jesus! 😮
FYI, Canyon just announced they are partnering with REI as service centers, moving forward.
@ yeah I don’t have one of those around me either. 😂
@@gainknowledgeandinsight well I suppose you made the right choice then. 😁👍
I have a Canyon Endurace rd bike, and a Spectral ON CF8, Id buy another Canyon no problem.
Canyon is being pro active with these battery issues, they didnt build the battery. But all will be warrantied. Its life in the fast lane, $hit happens and the internet will run Canyon into the ground over this.
Same with my 2021 KTM 890, 1% of some older models have a cam issue, the internet has turned this in to ALL KTM's are screwed and never buy one ever no matter what. Internet can kill a company.
If something goes wrong with the Specialized you take it to the bike shop you bought it from. Huge peace of mind.
Man I have a torque on e cf8 how come ai did not get notified
I don’t know. I found out through a friend while on vacation then received my own email several days later.
@ I have had the bike for a year and no issues. I took out the battery once and it was so hard to put the screws back in. It feels like I stripped them out. If it is not cracked is it still safe to use. I have noticed a small decrease in battery life like 15 percent too
@ I have two bikes with batteries that have no cracks and will not be riding them but winter just arrived so I’m in a different situation than many people. Canyon says do not keep riding it but I think you need to decide for yourself if you want to take the risk.
First of all follow instructions from Canyon/ batt supplier to avoid warranty void. Further on, do you have the option of 'quick charge' on this batt's? If so, don't ever do that, organise yourself that you don't; best = max 4A. Also, decharge/charge between 30-80% and leave the batt at 70% ( storage)when not in use. You could also check, when charging the batt outside the bike, if it heats a lot and if the cracks get bigger. This indicates swelling; chances are small that it does, as they're cylinder cell batt's. If you test this put batt& charger on a stone floor away from other stuff and put a extinguisher within reach. Seems more like a mechanical problem to me; big/long batt and an as light as possible bike...to rattle down gnarly single tracks. I always use foam/tape/tyraps to stop the rattling of my batt'a (Bosch,E-fit)
Thank U.
You're welcome
so basicly reason nr. 395 to go analog and reason nr. 190 to go with bosch motor if you must go e-bike
I do like the Bosch motor.
This does NOT apply to the Torque on 7. That is their aluminum option, with a different battery made by Shimano. If you own one of those bikes, they are not affected by this issue.
Aluminum is a better option for e-bikes generally imho.
Thanks for this note. It is consistent with what Canyon is saying so it is good to have that confirmed.
5 dev cranks tend to snap too so check those too.
Thanks for the heads up.
What Kind of cranks are that?
Ich habe ein Torque:ON.
44 Tage habe ich es gehabt, dann kam das Fahrverbot. Ich habe angefragt, ob die das Bike (unter diesen Umständen) zurück nehmen.
Die Antwort war, warten sie einfach bis Anfang Dezember 😢
Es sollte mein Winterhobby sein!
Geld steckt im Fahrrad und ich habe kein Winterhobby 😢
Very interesting. Maybe they will have a better offer in December.
My opinion is, yes the battery is compromsied and so is my bank account whilst I attempt to get a refund for the whole bike.
Canyon have made some grave mistakes and plenty of notice to put it right. Maybe we could see a demise of this brand as customers continue to lose faith. I certainly wouldn't touch one as a second hand purchase.
Big shame as it's a great ride but for me I've experiences a couple of concerns with this brand so for me, I'm out.
I’m hoping Canyon will do good things to protect their brand but we will have to see what happens in three weeks.
I have a canyon spectral and it’s pretty bad. I will probably not buy another canyon.
Totally understandable. I hope Canyon does some good things to hold on to their customers.
I have one also and I want my money back
I sold my car and bought a spectral:on for commuting in the winter. I have no other way to commute. This is cool.
That is a real bummer…
@@aleksi3899 man. That blows. The question is - how long does it take for a fix. Canyon may lose a ton of biz because of this mega mishap.
@@gainknowledgeandinsight They will get in contact....some time in december to propose a solution....this is going to take several months at least...
Well now I went and bought a new car. This wasn't how this was supposed to go.
Buy a YT decoy guys
I can confirm the battery case on the Decoy appears solid. Hoping Canyon can replace with something similar.
@ yeah I don’t mean to hate. I hope this gets resolved soon for canyon emtb owners. The Decoy is tried and true has basically remained unchanged for 5 years. They nailed it
poor battery case design. a battery case this slim and long should not be screwed together for 2 reasons: screws take up a ton of precious space while creating weak points. Pressure on the seal between the screws is lower=less waterproof. they should ultrasonic weld the case or slide in the battery block into a 1 piece extrusion.
I make my custom battery cases from stainless steel sheet and tin solder all the joints. compact, strong and 100% waterproof.
lithium ion batteries that are used for 99% of ebikes (18650 or 21700) do not expand and contract, pouch cells do. pouch cells are not typically used because they're premium price.
Yes, the sleeve approach is what I see on the YT.
Tell the embn guys 😂
Just put some duct tape on it.
🤓 simple solution
I use my legs😎😎
😂😂😂 you get what you pay for my dudes
Oof 😬
You pay a price if you pick a Canyon. They are famous for bad quality. This all is no surprise
LOL except they didnt make the battery
@ yes sure, you have a point here.
But that doesn’t change anything about canyon.
I don’t know any other brand that has more quality issues, broken chain stays or bad customer service like them.
@@KCMotamedy what‘s wrong with you?
I owned one a few years ago with zero problems.
I have two buddies who owned one with several problems and zero customer service.
And guess what what: I ride with many people who I wouldn’t call my closer friends who can tell similar stories.
And on top of that: There bikes broke in two different test of famous online magazines.
But yeah, this all doesn’t count because of the opinion of a fan boy.
@@KCMotamedy yeah you are right. Apologies! It‘s the greatest Bike company ever because you say so!
Who am I to speak against it and who am I that I allow myself to say my opinion in public.
lebron james ruined this brand