I get hassled every single time I try to warranty tools at home depot or lowes. It's just poorly trained employees and managers. They don't even know their own policies.
Very well said Alton, I suggest trying a different Home Depot see if the staff is trained any better. That’s what I did I went to a Home Depot in a nicer area and they didn’t give me any trouble at all.
That should not have happened. I work at a HD in CA. That exact thing happened at my store a couple of days ago and a cashier asked me what to do. I told her the customer needs to grab the equivalent tool off the floor and we'll swap it out. If for whatever reason the system won't let you, call a manager so they can do an override. So yeah, it's a training issue.
@@Wildwwill when I went to a different Hd they were going to replace just the broken sockets. But I kindly asked if I could just replace the whole set cuz they were all so thin, and he let me.
Common problem. I just had the exact thing happen to me at my local HD store. I too called Husky (Apex Tool Group) and the lady told me HD should replace for free no questions asked or receipt needed. HD even has a video on their webpage stating this. They definitely need to do a better job training managers and employees on this issue.
I had the EXACT same problem at Walmart trying to exchange a defective Walmart branded car battery during the free exchange period. A 2-year battery went bad only a few months in. The returns desk told me I had to drive to the Walmart auto center an hour away to get the battery tested. That was NOT what the label said. "If it fails within a year, return to ANY Walmart store for free replacement". Printed clearly on the label. So I called the 800# printed on the label. The operator at the battery manufacturer (Johnson Battery) told the clerk and her manager, JUST GIVE HIM A NEW BATTERY, and do a standard RTV-Return To Vendor on the bad battery. The store manager refused and argued with the battery rep on the phone for 10 or 15 minutes. Finally, we realized that store didn't even have the unit in stock. I went to the Walmart in the next town. They scanned the bar code and told me to grab a new battery off the shelf. No hassle at the second store. Sometimes people that hate their jobs feel that everyone should be miserable.
That was exactly my experience as well. Some employees just go above and beyond to make things hard. It’s not like they’re paying for the replacement out of their pocket.
Never by Walmart battery. I had the exact same problem died in two months went back they treat you like crap. Call the number they say Walmart should give you a new one. Huge hassle with the manager
@@Kewrock I’m not disputing that just disputing the warranty..All batteries that sit on the shelf with electrolytes in them will wear out just sitting there
@@850are2 The batteries have round stickers the size of a dime with the month and year they were made. Walmart sells so many batteries, that sticker is never more than a month old. Walmart also scans the serial number barcode into the system when it's sold. That starts the warranty ticking. So they know when the unit was made and when it was sold. At auto parts stores, batteries lay on the shelves for 6 or 8 months.
Buy the same kit cash, wait a few days exchange the the old one for a new one ypu end up with two new ones, sell the second one and or go back and return it for a full refund.. Another thing i do is biy old tool with life time warranty clean them up and then return to sell them for a profit
If you see my update video, I just went to another Home Depot and they replaced the whole toolkit free of charge with the newer updated stubby rachet kit. So not all home depots are bad.
Yeah they shouldn’t give you any trouble as long as the employees know what they’re talking about. In my update video I went to another Home Depot and they swapped it hassle free. It’s just a training issue.
Years ago Sears was the best for returns. I had a broken blade for the third time on a 12' tape measure. They did not have a replacement blade so gave me a 16' tape measure. Same thing with a 3/8" ratchet wrench.
Depends on the store and employee. I had the same issue with a hammer that was about 4 years old. The fiberglass handle cracked, took it to one store they said that they didn’t carry that exact same one, so the guy and the the supervisor said I had to call husky to get it replaced. They didn’t do warranty replacements at the store. Same day went to another store, the guy said get a new one, they took the tags and I walked out out with a new hammer.
'watch his update video he went to another Home Depot and they it was like a whole different world. They were very nice and offered to replace the whole set instead of just the broken sockets. Walked away with the newer updated tool kit that even had like 20 extra bits and an adjustable wrench.'
I hope I can try a Home Depot in a better area. I ran into same thing today trying to get a ratchet swapped out. I’ve had it for maybe 5 years or so maybe more but it just locked up and now won’t ratchet or switch directions. First time I had this problem I walked into that same store and within 15mins I had the new ratchet and driving off, trouble free. This time the lady was saying it had to be registered or I needed a recite…. Or even the credit card I used. And well back then I used cash for most my stuff! I bought and sold car parts so I kept cash on me a lot! I was almost tempted to buy a new ratchet set and then come right back with that recite and then return the set. Long as I got the recite right lady :( like why aren’t these warranties like they used to be! Like I have the original tool!!!!! I’m not claiming I had the tool and it shattered into freaking dust and I don’t have it anymore….. like hell back in the day craftsman store you could take a tool right in and they would swap the ratchet section. Right out and give it back to you in great working order again! Hell my craftsman store if they was busy they would give me a second kit if I could do it myself at home and I did that many times myself. :( like it’s a tiny piece of metal with gears…. It’s not rocket science! The machine cuts these out in minutes all day long! :( shouldn’t be that hard
Definitely a service issue. Miscommunication and lack of training still happens at Harbor Freight; However, it's wayyyyy easier to correct with less than 6 cashiers per store. Especially when the supervisor/manager on duty is quick to assist if their one cashier gets tied up with a return issue. Meanwhile Home Depot's run on over 100 employees per store, and I imagine with higher turnover too. And the 3 or 4 managers are stretched much thinner.
That happen to me a few years back. I had some their sockets split open. HD tried to say I had abused the sockets by exceeding the torque and that will void any warranty. I had to contact husky and they got it straighten out. the excuse was the HD manager did not know how return policies works. long story short, that HD manger don't work there anymore.
When I read the headline, I'm like I'm watching this . Been kicked out of a few places in my day . I had a good experience at lowes exchanging an old broken craftsman ratchet. I even got the upgraded version . I think it all depends on the store and the employee you deal with . For instance I bought a bike at Walmart, the front forks were bent and the seat was missing. The original employee would not exchange it , because it was missing a part . Got the manager over and all was good .
I wouldn't go into that store ever again. If another Home Depot can honor the warrenty, then clearly it's the one store. Sounds like a bunch of idiots there.
Yeah that stores employees are trash. I went there a couple months ago and saw the exact same lady again. I should try to do another warranty claim and this time get her reaction on camera 🤣
He did and got a whole new set with more parts from a different HD But did not bother to actually follow up with the viewers here that he did cover this in a newer video.
The employee is completely wrong. You don't need the receipt, and you are not required to call up corporate. You go to the store, pull the replacements off the shelf and go to customer service to do the exchange. I just did this about a week or so ago. The sockets were rusty, I tried to clean them to save them (someone gave them to me) and the store did it with no issue. I'd try another HD store, as obvious the first one doesn't know the policy.
LOL this is some horse sh*t. You should reach out to Home Depot on twitter and send them this video. That's a serious training issue if HD employees don't know Husky is a HD brand.
If I was the one working when you brought in the cracked shallow sockets, I woulda been like. Sorry for the inconvenience bud, go ahead and swap it out with our best Welder
Just walked into a Home Depot I had the same exact thing happened to me they eventually did warranty the screwdriver she knowledge that it’s probably bought over two years ago but they decided to change the lifetime warranty policies not even going to refund the money nothing but after arguing with them I got the screwdriver I will never ever buy any screwdrivers handtools or any type of tool from Home Depot only tool only handtools I would buy is from Harbor Freight I have never had a problem with them ever
Home Depot just hires some tards that don’t even care to know about the small stuff like this, sure it might be rare when a customer comes in with a lifetime warranty claim but they gotta train these people better. Happened to my Dad before when he bought a measuring tape too
Samething happened to me at Lowes with a craftsman socketvwith the lady's up front. I walked back to the tool section, found a guy that works in the tool section. He literally walked over to the sockets grabbed me a replacement 3/8 16mm deep and told me have a good day. Unfortunately some folks just don't understand their own policy.
Home depot customer service is no good had a problem with a washer dryer I had to get loud to get them to honor their warranty customer service was nasty and moronic Lowes here I come.
I had a similar experience with a Rigid battery. They claim that the lifetime warrantee was not valid because it was not registered. Well I registered it because I was getting emails from them since I registered it. They are a nightmare for returns. I will not buy rigid anymore because of the poor customer service. If you do not want to warrantee it for a lifetime do not put it on the label.
For me Lowes gladly exchanged a couple hundred dollars worth of Craftsman/Kobalt tools for free no questions. But I tried to warranty a $5 Husky screwdriver at Home Depot and they threw a fit. They did give it to me, but it was a hassle.
Very similar issue at HD with their lifetime warranty RIGID surge protector. Says on the box "full unconditional lifetime warranty". The resettable power switch went bad after 8 months, so went to exchange it. Even had the receipt and lady huffed and argued that all RIGID electrical stuff is only 90 days. Said I don't think so. Ended up getting the tool dept head, then electrical dept head, who confirmed (by reading the box) that they had a full lifetime warranty and I left with a new surge protector.
@@S4R1 that is with several stores.... Guitar Center uses the same receipts. I put those in a ziplock bag and they still fade. I bought a Fender Tube Amp with a 5 year warranty. At 4 years it needed a minor fix.... The ink was barely visable... This was sealed. The paper and ink are supposed to be bio degradable after a few years
when I tell you word for word I am having the same problem with a husky 55 tool kit! they won't replace it because the item is not longer available....I hope Huky takes care of me and replace it!
I feel right with you. I had bad problems with craftsman tools too since now Lowe’s sell them too. I was told I need to call the place I actually bought it from. I was like it says head to your nearest craftsman dealer to do a return. Long store short I got it replaced after they told me no. Worker was to lazy to actually look for it. Husky tools are great tools because normally they will replace it in 5 minutes or tell you to call husky if they don’t carry it on hard. Looking to upgrade too the husky 1025 tool set soon.
Cody S I just ordered the 1025 Husky set yesterday it’s on sale right now. I plan to have it in my enclosed race trailer so it will get used as I break things out at the track 😂
I had a husky tape measure with a lifetime warrenty..it broke and they didnt make them any more so I got a milwaukee..end of lifetime warrenty. Also I broke a tractor supply shovel, apparently to tractor supply lifetime means life of the shovel, anyway I left with a new shovel.
I ran into this many times. What it comes down to is different states define lifetime. We think as it should be, our lifetime. But lifetime can be 11 years or 5 years depending on different state laws. Commonwealth states are the worst. But Harbor Freight has by far been the best and most consistent in replacing tools.
I prefer Lowe's over Home Depot. But that said, I personally never had a problem exchanging items at HD. But, I believe that store management bonuses are affected by warranty replacement. So they hassle people to go a different route so their bonus doesn't take a hit.
This is a year old. Now 2020. It has on the package. No hassle guarantee. If it breaks we will replace it. Should have called the Department head in hardware. They get training in the form of videos about warranty returns.
Yeah they actually did call him he tried finding me the sockets that broke but couldn’t find it and said to call the number on the back of the package. I did and they sent me the replacement parts. But another Home Depot just replaced the whole kit for me.
The problem I have with Husky, is not so much their "Lifetime Warranty" as so much their other equipment warranty that's not lifetime, which is okay and understandable. If you buy let's say an air compressor with a two or three year warranty and it breaks down during this period you are screwed unless you have an actual receipt from your purchase. There is no way to register your product online so that everyone has a record on file that will show what you bought, when you bought it, where you bought it and for how much. Most other manufacturers have this on their website where you can also upload a picture of your purchase receipt as prove. I think this was not an oversight it is that way on purpose because Husky knows that people will lose or misplace their receipts. This is good news for them as for those products they really do not have to honor any faulty equipment that falls within the limited warranty period. Be warned, if you do buy any Husky equipment with a limited warranty, make sure you keep it in a safe place and remember where you left it.
I had the same problem at a home depot here in San Antonio, they didn't want to replace without a receipt. My solution was to go inside the store buy the same tool and return it with the same stup.. girl that didn't want to exchange it before.
I have never had to return any of my Husky tools, but I did have to take a Kobalt 3/8" drive extended/flex ratchet back to Lowes. They replaced that without any issue or complaint.
Lowes and HD both have an issue with their warranty. Lowes, however, won't in-store warranty anything, or tools after 6 weeks regardless of the item sold. this is NOT a training issue. it is a store policy issue. they want to sell stuff ONLY and not deal with anything else. they don't even sell support products nor knowledge about them.
I brought a broken ratchet into my local Home Depot. Go find one on the rack and if you can’t find anything find something equivalent or better will take care of it no problem.. No rebuilt parts nothing used brand new in the package. No waiting in line. Out the door
It’s a frustrating situation I had an issue today on replacing my 2inc pipe cutter and the lady told me to call the manufacturer so I looked up husky warranty and it clearly says take it back to Home Depot I showed her an she finally exchanged it, it’s funny how you and others around you can spend thousands of dollars at Home Depot over time but fight you on a husky tool replacement lol 😂
That’s so ridiculous... you don’t need to have a receipt you could just get a replacement with no questions asked. I recently brought in my husky utility knife with no receipt and got the same utility knife for free
Wow totally unacceptable. You need to go us the chain and escalate it to the HD regional manager. Believe me they will make it right and probably give you a gift card.
In the update video, I went to another home Depot, and they replaced the whole kit free of charge. Night and day difference between the two stores. Its a training issue
My friend you're not alone it happened to me exactly how you describe your situation that happened it happened to me personally today but at the Home Depot I went the manager and other employees were congregating and staying and it made me feel the corral me like if they were a gang that's why I walked out of their embarrassed it was so shocking that it has actually brought my self-esteem to allow that's a dramatic it was the situation at the Las Vegas Charleston and lamb Home Depot
I live in Hialeah Florida, and I went to Home Depot today to replace my broken ratchet, The cashier told me to grab another one but when I came back she did not want to replace it because It was different, I spoke to the manager and he told me the same thing. They can not replace it because it is an old model. I can't believe this. They denied me a warranty replacement on a $10 1/4 drive ratchet. This in unacceptable and the people need to know.
Yeah that’s ridiculous. If you watch my update video I went to another Home Depot and they replaced the whole kit for me. Even tho it was a completely different kit but it was similar. I suggest trying a different Home Depot that has better staff.
Ive had similar problems with in store customer service giving out incorrect info . I found calling their 800 number gets more qualified reps. Almost like they send the bottom barrel employees to run cust service in store.
I get kicked out of home depot too... I was invited there and given a gift card. So...when I show up with gift card and price match for dewalt battery. I end up getting kicked out. By an ex Wal-Mart employee.
You let this escalated too far. Once they object to the warranty ask to speak wirh the manager or assistant manager. If that doesn't work out take the name down which they have to provide and call coustomer service. That's it I'm sure you will get your tool and apology. I'm an employee of HD, you got served by poorly trained employee.
Yeah after this I went to another home depot and they replaced the whole set no questions asked. That's how I knew it was a staff issue. In my follow-up video I explain. Husky also sent me a replacement socket but the other home Depot let me swap out the whole set with a new one that was even better and had more tools included.
You need to buy a snap-on copy ratchet from harbour freight. They are almost or if not better than snap-on because you have a story near you and snap-on you have to mail them back for repairs or replacement.
I just had the same thing happen at the HIlo, Hawaii Home Depot. No receipt on your lifetime warranted tool? Tough luck! Deal with "the manufacturer." I should have demanded to see the manager, but I left. The only other Home Depot on the island is 90 minutes away, so I guess I'll call the Husky warranty line and see what they suggest. This could be the end of my long and expensive relationship with Home Depot. How does Lowe's treat their customers on warranties, I wonder?
Update: I called the Husky warranty line. The representative apologized, said I should not have needed a receipt, and the store should have given me a new tool. The representative then took my information and sent me a gift certificate to more than cover the cost of a new tool. So it seems it's the individual stores and store employees with the problem, not the Husky/Home Depot tools policy.
texasboy2005 So I ended up going to another Home Depot and they replaced the whole set for me with no hassle. But for the first fiasco, husky ended up getting just 2 replacement sockets from husky in the mail like 2 weeks after I called them. Just 2 sockets lol when I went to HD they let me replace the whole set. It was only 20.00 retail price.
@Sari Sbai both of those sets are made in China. I used the $5 harbor freight set and absolutely hated it. Sockets are extremely soft and got stuck on every fastener. Next time you're at HF look for a Pittsburgh set that says made in Tiawan. I have over $500 in Tekton sockets and couldn't be happier. If a tool says made I Taiwan, the quality is night and day difference over mainland China.
I've noticed many stores do not honor their lifetime warranties. This includes HD, Ace, and Loews unless you have a receipt. Who ssves receipts for years ago. Lifetime warranties mean good for life. Thanks for posting this scam.
So many posts people say to buy the 'better brand' from home depot or other big box stores because the brands are better or have a warranty vs say harbor freight. So what is the virtue of a "better tool brand" warranty if where you bought won't replace it? HFT makes it painless
It sounds like the employee at that individual store was a bitch. Home Depot has some of the most laid-back return policies. I would say on par with walmart, they'll return anything. I would have escalated it up to a supervisor or store manager or gone to a different store all together. That lady literally risked her job over a $20 ratchet set.
EABA EndAllBeAll you had to be there to believe it. I wish I had it on camera they were beyond rude to me, and making fun of me. So what if I say traumatic? It was traumatic to me, Definitely worst customer experience I’ve ever had in my life. And I’m the nicest guy you’ve ever met. I’m still upset with HD I’m scarred for life from buying husky products and going to HD customer service.
@@S4R1 I am sure you are a super nice guy. But I promise some day you will have a truly traumatic experience in your life with real lose and you will feel silly elevating such a small experience of everyday turds making someone else's life hard just because they can. In short if that was traumatic then you better brace for the big one.
@@anthonysupplee858 This is a perfect example of someone who has terrible ready comprehension. I never said he was wrong for trying to return the tools.
Don't be embarrassed , be pissed you need to talk to the store manager and also have contact info for the regional manager . The squeaky wheel will get oiled if you stick to your guns !,,
Yeah that’s true. If you watch my update video I went to another Home Depot and they it was like a whole different world. They were very nice and offered to replace the whole set instead of just the broken sockets. Walked away with the newer updated tool kit that even had like 20 extra bits and an adjustable wrench.
Bro that was bad customer service i have a issue like this now i bought a 300 dollar worth working push cart of husky and the tires don't work and the locks for the cabinets don't work i can't seem to find it in the floor i dont t think they make it anymore but i do have my receipt but i bought 9 months ago
Sounds like you had a bad experience at that Home Depot. I had a pair of pliers that broke so I took it there and they gave me the whole set. I had pretty much the same problem at Ace hardware with craftsman
I mean…. As someone who works in retail and saw scammers etc she was just doing what she thought was right. You had no receipt and I’m going to assume it wasn’t on a pro acct so how do they know you bought it there? Anything I buy is on my Pro Account for this reason. So you said you wanted to exchange it, but knew it was something they didn’t have/make anymore. Honestly if they had just given you something new/better they would have been reprimanded bc HD really cracked down on returns without receipts. This was $2 worth of sockets that you used for two years and I feel like you were kind of a Karen and unreasonable. You’re a grown man you’re too embarrassed? You weren’t escorted out or anything lol. This video should be embarrassing tbh
I always when I see those lifetime warranty stickers I laugh and know that it will never be true, it's only marketing BS, either they will come with whatever BS, you used it wrong, you probably overtighten the bolt blah blah. Try to get used snap on tools better than husky trash.
I get hassled every single time I try to warranty tools at home depot or lowes. It's just poorly trained employees and managers. They don't even know their own policies.
Very well said Alton, I suggest trying a different Home Depot see if the staff is trained any better. That’s what I did I went to a Home Depot in a nicer area and they didn’t give me any trouble at all.
Talk to an older employee who has probably been working there for longer, they should know.
Same issue here. I had an issue with a young manager trying to push off me on warranty replacement by saying I needed the Husky's warranty code.
That should not have happened. I work at a HD in CA. That exact thing happened at my store a couple of days ago and a cashier asked me what to do. I told her the customer needs to grab the equivalent tool off the floor and we'll swap it out. If for whatever reason the system won't let you, call a manager so they can do an override. So yeah, it's a training issue.
Yes it was. I went to another Home Depot and they replaced it for me without an issue.
@@S4R1 Do they replace the entire set or broken tools individually.
@@Wildwwill when I went to a different Hd they were going to replace just the broken sockets. But I kindly asked if I could just replace the whole set cuz they were all so thin, and he let me.
Common problem. I just had the exact thing happen to me at my local HD store. I too called Husky (Apex Tool Group) and the lady told me HD should replace for free no questions asked or receipt needed. HD even has a video on their webpage stating this. They definitely need to do a better job training managers and employees on this issue.
Yeah it’s just a training issue. Some of their employees barely know what’s going on.
I had the EXACT same problem at Walmart trying to exchange a defective Walmart branded car battery during the free exchange period. A 2-year battery went bad only a few months in. The returns desk told me I had to drive to the Walmart auto center an hour away to get the battery tested. That was NOT what the label said. "If it fails within a year, return to ANY Walmart store for free replacement". Printed clearly on the label. So I called the 800# printed on the label. The operator at the battery manufacturer (Johnson Battery) told the clerk and her manager, JUST GIVE HIM A NEW BATTERY, and do a standard RTV-Return To Vendor on the bad battery. The store manager refused and argued with the battery rep on the phone for 10 or 15 minutes. Finally, we realized that store didn't even have the unit in stock. I went to the Walmart in the next town. They scanned the bar code and told me to grab a new battery off the shelf. No hassle at the second store. Sometimes people that hate their jobs feel that everyone should be miserable.
That was exactly my experience as well. Some employees just go above and beyond to make things hard. It’s not like they’re paying for the replacement out of their pocket.
Never by Walmart battery. I had the exact same problem died in two months went back they treat you like crap. Call the number they say Walmart should give you a new one. Huge hassle with the manager
@@850are2 Walmart batteries are made by Johnson Controls. The oldest and largest battery manufacturer in the world.
@@Kewrock I’m not disputing that just disputing the warranty..All batteries that sit on the shelf with electrolytes in them will wear out just sitting there
@@850are2 The batteries have round stickers the size of a dime with the month and year they were made. Walmart sells so many batteries, that sticker is never more than a month old. Walmart also scans the serial number barcode into the system when it's sold. That starts the warranty ticking. So they know when the unit was made and when it was sold. At auto parts stores, batteries lay on the shelves for 6 or 8 months.
Buy the same kit cash, wait a few days exchange the the old one for a new one ypu end up with two new ones, sell the second one and or go back and return it for a full refund..
Another thing i do is biy old tool with life time warranty clean them up and then return to sell them for a profit
If you see my update video, I just went to another Home Depot and they replaced the whole toolkit free of charge with the newer updated stubby rachet kit. So not all home depots are bad.
I have been meaning to go get my Husky ratchet exchanged. This is good to know. Thanks.
Yeah they shouldn’t give you any trouble as long as the employees know what they’re talking about. In my update video I went to another Home Depot and they swapped it hassle free. It’s just a training issue.
Years ago Sears was the best for returns. I had a broken blade for the third time on a 12' tape measure. They did not have a replacement blade so gave me a 16' tape measure. Same thing with a 3/8" ratchet wrench.
Yeah I agree, I miss Sears, they closed down by me.
Probably a case of badly trained employees which turned into a case of false advertisement
Depends on the store and employee. I had the same issue with a hammer that was about 4 years old. The fiberglass handle cracked, took it to one store they said that they didn’t carry that exact same one, so the guy and the the supervisor said I had to call husky to get it replaced. They didn’t do warranty replacements at the store. Same day went to another store, the guy said get a new one, they took the tags and I walked out out with a new hammer.
I had the exact same experience. It's a training issue I guess.
"NO RECEIPT REQUIRED" is what Home Depot told me and exchanged a broken sump pump asap .
Don’t take it personal ,, your not the only who experience this at Home Depot with the husky set of tools
Thanks yeah your right it's a common occurrence. Thanks for your comment!
'watch his update video he went to another Home Depot and they it was like a whole different world. They were very nice and offered to replace the whole set instead of just the broken sockets. Walked away with the newer updated tool kit that even had like 20 extra bits and an adjustable wrench.'
exactly, thanks Viewer19!
I hope I can try a Home Depot in a better area. I ran into same thing today trying to get a ratchet swapped out. I’ve had it for maybe 5 years or so maybe more but it just locked up and now won’t ratchet or switch directions. First time I had this problem I walked into that same store and within 15mins I had the new ratchet and driving off, trouble free. This time the lady was saying it had to be registered or I needed a recite…. Or even the credit card I used. And well back then I used cash for most my stuff! I bought and sold car parts so I kept cash on me a lot!
I was almost tempted to buy a new ratchet set and then come right back with that recite and then return the set. Long as I got the recite right lady :( like why aren’t these warranties like they used to be! Like I have the original tool!!!!! I’m not claiming I had the tool and it shattered into freaking dust and I don’t have it anymore….. like hell back in the day craftsman store you could take a tool right in and they would swap the ratchet section. Right out and give it back to you in great working order again! Hell my craftsman store if they was busy they would give me a second kit if I could do it myself at home and I did that many times myself. :( like it’s a tiny piece of metal with gears…. It’s not rocket science! The machine cuts these out in minutes all day long! :( shouldn’t be that hard
I AGREE WITH YOU A 100 %. THEY DONT KNOW. WHAT'S GOING ON
You did the right thing. Most people don’t do anything.
Sad truth💯 home depot will not warranty husky tools
Try a different HD store, I did and they had a whole different attitude and switched the whole set with no issues. Watch my update video.
home depot you should be ashamed....u need to fix this seriously
Definitely a service issue. Miscommunication and lack of training still happens at Harbor Freight; However, it's wayyyyy easier to correct with less than 6 cashiers per store. Especially when the supervisor/manager on duty is quick to assist if their one cashier gets tied up with a return issue.
Meanwhile Home Depot's run on over 100 employees per store, and I imagine with higher turnover too. And the 3 or 4 managers are stretched much thinner.
That happen to me a few years back. I had some their sockets split open. HD tried to say I had abused the sockets by exceeding the torque and that will void any warranty. I had to contact husky and they got it straighten out. the excuse was the HD manager did not know how return policies works. long story short, that HD manger don't work there anymore.
H W they should really train their staff on warranty exchanges. It’s happened to too many of us.
When I read the headline, I'm like I'm watching this . Been kicked out of a few places in my day . I had a good experience at lowes exchanging an old broken craftsman ratchet. I even got the upgraded version . I think it all depends on the store and the employee you deal with . For instance I bought a bike at Walmart, the front forks were bent and the seat was missing. The original employee would not exchange it , because it was missing a part . Got the manager over and all was good .
Yeah I had many similar experiences, it's a training issue.
I wouldn't go into that store ever again. If another Home Depot can honor the warrenty, then clearly it's the one store. Sounds like a bunch of idiots there.
Yeah that stores employees are trash. I went there a couple months ago and saw the exact same lady again. I should try to do another warranty claim and this time get her reaction on camera 🤣
Be sure to post a follow up on this!
He did and got a whole new set with more parts from a different HD
But did not bother to actually follow up with the viewers here that he did cover this in a newer video.
That's why I like HF they don't ask u for anything for a warranty just grab one off the shelf and u ready to go
The employee is completely wrong. You don't need the receipt, and you are not required to call up corporate. You go to the store, pull the replacements off the shelf and go to customer service to do the exchange. I just did this about a week or so ago. The sockets were rusty, I tried to clean them to save them (someone gave them to me) and the store did it with no issue.
I'd try another HD store, as obvious the first one doesn't know the policy.
I think that milwaukee in the back broke those sockets. Lol
Lol Milwaukee will break anything 🤣
LOL this is some horse sh*t. You should reach out to Home Depot on twitter and send them this video. That's a serious training issue if HD employees don't know Husky is a HD brand.
9Blu 9Blu I know I couldn’t believe it. Even the husky lady on the phone was in disbelief when they said they wouldn’t exchange without a receipt.
Home Depot’s returns personal act like they own the store if you don’t have a receipt.
Hahaha I know it’s so funny, as if it’s coming out of their pocket.
If I was the one working when you brought in the cracked shallow sockets, I woulda been like. Sorry for the inconvenience bud, go ahead and swap it out with our best Welder
Just walked into a Home Depot I had the same exact thing happened to me they eventually did warranty the screwdriver she knowledge that it’s probably bought over two years ago but they decided to change the lifetime warranty policies not even going to refund the money nothing but after arguing with them I got the screwdriver I will never ever buy any screwdrivers handtools or any type of tool from Home Depot only tool only handtools I would buy is from Harbor Freight I have never had a problem with them ever
Home Depot just hires some tards that don’t even care to know about the small stuff like this, sure it might be rare when a customer comes in with a lifetime warranty claim but they gotta train these people better. Happened to my Dad before when he bought a measuring tape too
Samething happened to me at Lowes with a craftsman socketvwith the lady's up front. I walked back to the tool section, found a guy that works in the tool section. He literally walked over to the sockets grabbed me a replacement 3/8 16mm deep and told me have a good day. Unfortunately some folks just don't understand their own policy.
Exactly I think it’s just a training issue. Thanks for sharing!
Home depot customer service is no good had a problem with a washer dryer I had to get loud to get them to honor their warranty customer service was nasty and moronic Lowes here I come.
I had a similar experience with a Rigid battery. They claim that the lifetime warrantee was not valid because it was not registered. Well I registered it because I was getting emails from them since I registered it. They are a nightmare for returns. I will not buy rigid anymore because of the poor customer service. If you do not want to warrantee it for a lifetime do not put it on the label.
the same thing happened to me at h-f with an angle grinder i used for a 1/2 hour , i got mad and thru it on the floor... never been back 4 yrs ago
For me Lowes gladly exchanged a couple hundred dollars worth of Craftsman/Kobalt tools for free no questions. But I tried to warranty a $5 Husky screwdriver at Home Depot and they threw a fit. They did give it to me, but it was a hassle.
Yeah I guess it just depends on who's working that day. I went to a different home Depot and they switched out the whole set for me with no issues.
Very similar issue at HD with their lifetime warranty RIGID surge protector. Says on the box "full unconditional lifetime warranty". The resettable power switch went bad after 8 months, so went to exchange it. Even had the receipt and lady huffed and argued that all RIGID electrical stuff is only 90 days. Said I don't think so. Ended up getting the tool dept head, then electrical dept head, who confirmed (by reading the box) that they had a full lifetime warranty and I left with a new surge protector.
I guess they take advantage of those vulnerable people who just believe the first person who says the warranty is out. Good on you for pushing them.
I keep my receipt in my box, but the ink fades to nothing in a month, even if you had a receipt, it would be white paper now
I’m horrible about keeping my receipts. That’s a good idea. Maybe your in a really cold environment the ink fades like that?
@@S4R1 that is with several stores.... Guitar Center uses the same receipts. I put those in a ziplock bag and they still fade. I bought a Fender Tube Amp with a 5 year warranty. At 4 years it needed a minor fix.... The ink was barely visable... This was sealed. The paper and ink are supposed to be bio degradable after a few years
Reciept ink is formulated to dissapate.
It's that damn rice paper they use, ink always fades.
when I tell you word for word I am having the same problem with a husky 55 tool kit! they won't replace it because the item is not longer available....I hope Huky takes care of me and replace it!
Try going to a different Home Depot. One treated me like a criminal the other traded it in Hassle free
@@S4R1 I would but the other nearest home depot is 50 miles away.
I feel right with you. I had bad problems with craftsman tools too since now Lowe’s sell them too. I was told I need to call the place I actually bought it from. I was like it says head to your nearest craftsman dealer to do a return. Long store short I got it replaced after they told me no. Worker was to lazy to actually look for it. Husky tools are great tools because normally they will replace it in 5 minutes or tell you to call husky if they don’t carry it on hard. Looking to upgrade too the husky 1025 tool set soon.
Cody S I just ordered the 1025 Husky set yesterday it’s on sale right now. I plan to have it in my enclosed race trailer so it will get used as I break things out at the track 😂
Have warrantied out many husky sockets and never ever had a problem at Home Depot. I suggest you get in contact with the manager and/or owner
Yeah I went to another Home Depot and they replaced the whole set. This particular one I went to was just undertrained.
I had a husky tape measure with a lifetime warrenty..it broke and they didnt make them any more so I got a milwaukee..end of lifetime warrenty. Also I broke a tractor supply shovel, apparently to tractor supply lifetime means life of the shovel, anyway I left with a new shovel.
Really they denied the warranty on the tape measure because they didn’t make the exact tool anymore? Or did they replace it with a Milwaukee?
I ran into this many times. What it comes down to is different states define lifetime. We think as it should be, our lifetime. But lifetime can be 11 years or 5 years depending on different state laws. Commonwealth states are the worst. But Harbor Freight has by far been the best and most consistent in replacing tools.
Oh I didn’t know that. I’m going to look into my state laws in AZ.
I prefer Lowe's over Home Depot. But that said, I personally never had a problem exchanging items at HD. But, I believe that store management bonuses are affected by warranty replacement. So they hassle people to go a different route so their bonus doesn't take a hit.
That would be silly if that was true. It shouldn’t come out of their pocket. If so no wonder some employees are like that with warranty exchanges.
This is a year old.
Now 2020. It has on the package. No hassle guarantee. If it breaks we will replace it.
Should have called the Department head in hardware. They get training in the form of videos about warranty returns.
Yeah they actually did call him he tried finding me the sockets that broke but couldn’t find it and said to call the number on the back of the package. I did and they sent me the replacement parts. But another Home Depot just replaced the whole kit for me.
The problem I have with Husky, is not so much their "Lifetime Warranty" as so much their other equipment warranty that's not lifetime, which is okay and understandable.
If you buy let's say an air compressor with a two or three year warranty and it breaks down during this period you are screwed unless you have an actual receipt from your purchase.
There is no way to register your product online so that everyone has a record on file that will show what you bought, when you bought it, where you bought it and for how much.
Most other manufacturers have this on their website where you can also upload a picture of your purchase receipt as prove.
I think this was not an oversight it is that way on purpose because Husky knows that people will lose or misplace their receipts. This is good news for them as for those products they really do not have to honor any faulty equipment that falls within the limited warranty period.
Be warned, if you do buy any Husky equipment with a limited warranty, make sure you keep it in a safe place and remember where you left it.
Ahh that makes sense. Hand tools are lifetime but I never thought about their electronic tools. Good to know. Thanks for sharing.
I had the same problem at a home depot here in San Antonio, they didn't want to replace without a receipt. My solution was to go inside the store buy the same tool and return it with the same stup.. girl that didn't want to exchange it before.
I have never had to return any of my Husky tools, but I did have to take a Kobalt 3/8" drive extended/flex ratchet back to Lowes. They replaced that without any issue or complaint.
I miss Sears Craftsman 😢😢
Me too they had really good tools. Sears was a good store I wish they succeeded. They were the old school Amazon.
@@S4R1 Even Soviet Subs had Sears catalogs back in the cold war....go figure!
@@branned wish they made a comeback. Those catalogs would be fun to read now a days.
@@S4R1 The annual Craftsman Tool catalog was the best for me. Way more classic than Harbor Freight.
Lowes and HD both have an issue with their warranty. Lowes, however, won't in-store warranty anything, or tools after 6 weeks regardless of the item sold. this is NOT a training issue. it is a store policy issue. they want to sell stuff ONLY and not deal with anything else. they don't even sell support products nor knowledge about them.
I was today years old when I realized Husky is by Home Depot, but isn't it also sold at Ace?
Yup. And no, usually husky is exclusively sold by Home Depot.
I brought a broken ratchet into my local Home Depot. Go find one on the rack and if you can’t find anything find something equivalent or better will take care of it no problem.. No rebuilt parts nothing used brand new in the package. No waiting in line. Out the door
I found this video because I WAS going to buy the 230 piece set. NOT NOW. This is Bullshit!
Lowe’s sells Capsman and Kobalt.
Easy to exchange
Warranty gone wrong ? Must be talking about craftsman.
It’s a frustrating situation
I had an issue today on replacing my 2inc pipe cutter and the lady told me to call the manufacturer so I looked up husky warranty and it clearly says take it back to Home Depot I showed her an she finally exchanged it, it’s funny how you and others around you can spend thousands of dollars at Home Depot over time but fight you on a husky tool replacement lol 😂
Thats weird as a former big orange employee I never seen that issue arise.
I went to a different home Depot and they replaced the whole set no questions asked. So it was just a training issue at that particular store.
That’s so ridiculous... you don’t need to have a receipt you could just get a replacement with no questions asked. I recently brought in my husky utility knife with no receipt and got the same utility knife for free
Wow totally unacceptable. You need to go us the chain and escalate it to the HD regional manager. Believe me they will make it right and probably give you a gift card.
In the update video, I went to another home Depot, and they replaced the whole kit free of charge. Night and day difference between the two stores. Its a training issue
Definitely sounds like an uninformed employee.
Home depot did the same thing to me and husky customer service. Lady hung up on me I never got my tool replaced.
I'd go to a different home depot. I went to a different one and they replaced the whole kit with a new and improved one.
My friend you're not alone it happened to me exactly how you describe your situation that happened it happened to me personally today but at the Home Depot I went the manager and other employees were congregating and staying and it made me feel the corral me like if they were a gang that's why I walked out of their embarrassed it was so shocking that it has actually brought my self-esteem to allow that's a dramatic it was the situation at the Las Vegas Charleston and lamb Home Depot
I live in Hialeah Florida, and I went to Home Depot today to replace my broken ratchet, The cashier told me to grab another one but when I came back she did not want to replace it because It was different, I spoke to the manager and he told me the same thing. They can not replace it because it is an old model. I can't believe this. They denied me a warranty replacement on a $10 1/4 drive ratchet. This in unacceptable and the people need to know.
Yeah that’s ridiculous. If you watch my update video I went to another Home Depot and they replaced the whole kit for me. Even tho it was a completely different kit but it was similar. I suggest trying a different Home Depot that has better staff.
Ive had similar problems with in store customer service giving out incorrect info . I found calling their 800 number gets more qualified reps.
Almost like they send the bottom barrel employees to run cust service in store.
I get kicked out of home depot too...
I was invited there and given a gift card.
So...when I show up with gift card and price match for dewalt battery.
I end up getting kicked out.
By an ex Wal-Mart employee.
Haha that’s funny. It’s a hit or miss I guess.
He doesn't work there anymore...
I went by there today...
They said he got in trouble for threatening people.
And he quit.
You let this escalated too far. Once they object to the warranty ask to speak wirh the manager or assistant manager. If that doesn't work out take the name down which they have to provide and call coustomer service. That's it I'm sure you will get your tool and apology. I'm an employee of HD, you got served by poorly trained employee.
Yeah after this I went to another home depot and they replaced the whole set no questions asked. That's how I knew it was a staff issue. In my follow-up video I explain. Husky also sent me a replacement socket but the other home Depot let me swap out the whole set with a new one that was even better and had more tools included.
You need to buy a snap-on copy ratchet from harbour freight. They are almost or if not better than snap-on because you have a story near you and snap-on you have to mail them back for repairs or replacement.
I use to work at HD if you wased your cc they could look it up on their computer
I just had the same thing happen at the HIlo, Hawaii Home Depot. No receipt on your lifetime warranted tool? Tough luck! Deal with "the manufacturer." I should have demanded to see the manager, but I left. The only other Home Depot on the island is 90 minutes away, so I guess I'll call the Husky warranty line and see what they suggest. This could be the end of my long and expensive relationship with Home Depot. How does Lowe's treat their customers on warranties, I wonder?
Update: I called the Husky warranty line. The representative apologized, said I should not have needed a receipt, and the store should have given me a new tool. The representative then took my information and sent me a gift certificate to more than cover the cost of a new tool. So it seems it's the individual stores and store employees with the problem, not the Husky/Home Depot tools policy.
Please share with us the latest update!
texasboy2005 So I ended up going to another Home Depot and they replaced the whole set for me with no hassle. But for the first fiasco, husky ended up getting just 2 replacement sockets from husky in the mail like 2 weeks after I called them. Just 2 sockets lol when I went to HD they let me replace the whole set. It was only 20.00 retail price.
@@S4R1 Thanks for the update. I'm glad to hear that the other HD you visited did the right thing and replaced the set.
Nope. Will not by Huskey tools when they burned me on a twenty four dollar tape measure.
My Home Depot is great to deal with, Lowe’s however is a different story.
Those sockets are extremely thin walled.... yikes.
Very thin, no wonder it broke. They noticed that at HD too so they replaced the whole kit for me.
@Sari Sbai both of those sets are made in China. I used the $5 harbor freight set and absolutely hated it. Sockets are extremely soft and got stuck on every fastener. Next time you're at HF look for a Pittsburgh set that says made in Tiawan. I have over $500 in Tekton sockets and couldn't be happier. If a tool says made I Taiwan, the quality is night and day difference over mainland China.
@@norge696 yeah since then I've invested in some nicer socket sets, mostly tekton like you suggested. Those are damn near snap on quality
I hope husky made it right and hooked you up with a full set
Yeah I went to another home Depot and that's exactly what they did.
That impact gun in the background. Have you ever used those sockets that broke with that impact gun?
Yes because he is stupid enough to use a 1/4 drive in an impact. What the hell is wrong with you? Let me guess, you work there. Fool!
I've noticed many stores do not honor their lifetime warranties. This includes HD, Ace, and Loews unless you have a receipt. Who ssves receipts for years ago. Lifetime warranties mean good for life. Thanks for posting this scam.
So many posts people say to buy the 'better brand' from home depot or other big box stores because the brands are better or have a warranty vs say harbor freight. So what is the virtue of a "better tool brand" warranty if where you bought won't replace it? HFT makes it painless
It sounds like the employee at that individual store was a bitch. Home Depot has some of the most laid-back return policies. I would say on par with walmart, they'll return anything. I would have escalated it up to a supervisor or store manager or gone to a different store all together. That lady literally risked her job over a $20 ratchet set.
Seriously, that one lady was taking her job way too seriously.
If I can I'll never buy a tool from Home Depot.
I went to another store and they replaced the whole kit. It's hit or miss.
Thanks for that information.maybe me too.i see on top .to says warranty.👏
buy a new one and return the old one. i do it all the time
Sounds like you were dealing with uninformed, un trained and with poor attitude. Bad apples.
Exactly, I went to a different Home Depot and this lady was more than happy to replace the whole kit for me with the newer improved one
Hey guy, just some basic man stuff here but dont refer to an attempted return as a traumatic experience.
EABA EndAllBeAll you had to be there to believe it. I wish I had it on camera they were beyond rude to me, and making fun of me. So what if I say traumatic? It was traumatic to me, Definitely worst customer experience I’ve ever had in my life. And I’m the nicest guy you’ve ever met. I’m still upset with HD I’m scarred for life from buying husky products and going to HD customer service.
@@S4R1 I am sure you are a super nice guy. But I promise some day you will have a truly traumatic experience in your life with real lose and you will feel silly elevating such a small experience of everyday turds making someone else's life hard just because they can. In short if that was traumatic then you better brace for the big one.
EABA EndAllBeAll haha I get what your saying. Ive had real traumatic experiences and your right it doesn’t compare.
The comments here are a perfect example of haters! These people don’t have the Nerve to get what they’re Owed! Get your tools man!
You’re in the right
@@anthonysupplee858 This is a perfect example of someone who has terrible ready comprehension. I never said he was wrong for trying to return the tools.
Don't be embarrassed , be pissed you need to talk to the store manager and also have contact info for the regional manager .
The squeaky wheel will get oiled if you stick to your guns !,,
Yeah that’s true. If you watch my update video I went to another Home Depot and they it was like a whole different world. They were very nice and offered to replace the whole set instead of just the broken sockets. Walked away with the newer updated tool kit that even had like 20 extra bits and an adjustable wrench.
Bait & switch bullcrap from home depot. They are going downhill.
Bro that was bad customer service i have a issue like this now i bought a 300 dollar worth working push cart of husky and the tires don't work and the locks for the cabinets don't work i can't seem to find it in the floor i dont t think they make it anymore but i do have my receipt but i bought 9 months ago
All about whose on the other end of the table.
That couldn’t be more true
Sounds like you had a bad experience at that Home Depot. I had a pair of pliers that broke so I took it there and they gave me the whole set. I had pretty much the same problem at Ace hardware with craftsman
Get your tools!
I just bought husky from lowes
Did you really? Is husky branching out now?
BS! I’ve visited several Lowes all over North Carolina and none sell Husky.
I mean…. As someone who works in retail and saw scammers etc she was just doing what she thought was right. You had no receipt and I’m going to assume it wasn’t on a pro acct so how do they know you bought it there? Anything I buy is on my Pro Account for this reason.
So you said you wanted to exchange it, but knew it was something they didn’t have/make anymore. Honestly if they had just given you something new/better they would have been reprimanded bc HD really cracked down on returns without receipts.
This was $2 worth of sockets that you used for two years and I feel like you were kind of a Karen and unreasonable. You’re a grown man you’re too embarrassed? You weren’t escorted out or anything lol. This video should be embarrassing tbh
That’s one way to look at it. I suppose I was being a little over dramatic the way I was telling the story.
Absolutely incorrect. He was simply trying to execute the lifetime guarantee. They were 100 percent in the wrong.
@@TheMrpooooopels Thank You Rob. I appreciate your comment.
I always when I see those lifetime warranty stickers I laugh and know that it will never be true, it's only marketing BS, either they will come with whatever BS, you used it wrong, you probably overtighten the bolt blah blah. Try to get used snap on tools better than husky trash.
LOL
Lowes does the same thing with craftsman tools i sure do miss sears
Contact craftsman themselves, Lowe's tried that crap with me. That store didn't hear the end of it.
Diversity hire is the problem