Huge shoutout to Rivian’s incredible customer service for turning a Christmas nightmare into a quick and painless fix! Let me know your thoughts in the comment section.
I stumbled across this video researching R1S'. May be looking to buy one. Glad you were able to get your repair and glad you were able to film it! Thanks for sharing!
My 2018 Tesla 3 after 4 years texted me telling me my 12 volt battery was faulty. Tesla texted me 15 minutes later. They came out to my wife’s job and replaced the battery the next day. It cost me $194. I was very impressed.
@ I forgot they also replaced the wiper blades and checked out a rear seat recall. There is a plastic clip in the panel next to the drivers door they also replaced. I was only charged for the wiper blades and the battery.
I'm picking up my R1S on 12/31, thanks for sharing this, great to learn more about the mechanicals and happy they replaced the battery quicker. Happy Holidays!
I've watched many Rivian TH-cam videos and followed most channels, including yours. I just took delivery of a R1T last week. And as a way to thank you for sharing your Rivian ownership experience with your informative videos I decided to use your referral code. Hope your reward points will show up soon. They told me it may take a couple of weeks before I will see mine. Happy Holidays!
That is one of the reasons I was hesitant to get a Rivian. There simply aren’t enough service centers in my area. I am not sure how mobile service works in my area of northeast Florida. Sounds like you’re happy with yours.
I'm glad the service worked out for me, but a lot of this has to do with geography and the number of Rivian's vs the number of service centers in a particular area. Since I am in the Midwest it's a lot easier to get an appointment than someone in California.
We had the same 12v battery issue earlier in December. We go to the Normal service center. Another error came up which was related to the battery. It said it couldn’t be put in park. Crazy. We drove it there for our appointment, which was the following morning. Took about 1 1/2 hour to replace. All fixed.
This was a great video and I like that Rivian allowed you to record, thank you. It helped reduce some anxiety I have with my 12 ‘23 R1S. I wish I knew which VINs are impacted by this battery supplier. Also, have you experienced any vampire drain prior to your battery replacement? I wonder if this new battery will solve this known problem.
I have been losing around 1-2% a day when its really cold outside, but nothing really noticeable. I also run Gear Guard, so that will drain the battery. Thanks for watching!
Duke! Great Rivian service!!! I haven't had a 12 volt fault warning...but last week Rivian reached out to me proactively for my 11/2023 R1S. They wanted to set me up mobile service, but then changed me to service center appt next week because they are also going to replace HVAC components that have been associated with the shorting out of the 12V. Did they mention whether they will be doing this for you...free of charge of course? My appt is in the New Year 1/03...🎉
I'm hoping our R1S we picked up in September 2023 does have the capacitor in it. Hopefully, Rivian should move to Lithium battery just like Tesla did. The standard lead acid batteries are not designed with the duty cycles required in EVs.
Well, I have a 2022 Hyundai Ioniq 5 with 25,000 miles, 12V lead acid battery, no problems. Before, a 2011 Nissan Leaf, the factory 12V battery lasted about 6 years and I replaced it myself with a battery from a Nissan dealership.
Your newer R!S should have 1 battery and a capacitor. My new 2025 Trimax will be under the passenger seat. You should have upgraded to lithium. Thanks for sharing.
He did say the R1S has only one battery. I did not know the battery is under the passenger seat in the Gen 2 Trimax, and I wanted a Lithium upgrade over the lead acid battery. Thanks for sharing this information!
@@thedukeofmiddleville Ever since I ordered my Trimax a few months ago, I have watched every video Rivian on TH-cam. Including all of yours, thanks.I've learned a lot, both on and off road. I take delivery in a couple of weeks. I am ready and stoked! Wahoo!!!
Mobile service is fantastic from Rivian and Tesla. Rivian really needs to work on the service centers forcing you to drop your vehicle off for days for something that takes 30 minutes....
I have had Tesla mobile service for over 5 years now . Very spoiling and no extra charge. The experience is amazing. I’m glad rivian had it too ! Makes life so easy and convenient.
Wish I could agree about Tesla Customer Service. Love my Beast but the Customer Service is non-existent! When my electrician discovered that the core problem was that Tesla had the wrong email address, the Sales Associate, Brett, told us it could not be changed!
I’ll be damned if my 2024 R1S has this 12V battery problem. This vehicle has been in the service center 7 times in 8 months. If they know there’s an issue with these batteries they should be replacing them proactively.
Great video man i wish we had options to self replace but they are very specific batteries deep cycle with 5000 plus cycle count and low temperature operation you can’t just throw a couple of generator batteries in there.
Rivian does have awesome customer service. I owned a Tesla and you couldn’t even speak to a live person. Rivian either gives you a loaner or provides you with a rental on there dime.
Interesting that the notification stated that the 12 volt battery problem could reduce range. I wouldn't think it would have anything to do with the range as it just closes the high voltage contactors to "start" the vehicle. From reading the forums I know that Ford EVs have a problem with 12v as well but they seem to have rolled out a few ota updates to better manage the battery health. Hope you had a good Christmas otherwise!
High voltage battery keeps the 12v batteries charged like an alternator would in a gas car. If the 12v battery is not healthy and holding a charge, the vehicle would probably waste a lot of energy from the high volt battery trying to keep it alive.
I really enjoy my 2025 R1S but if I had understood the 12-volt battery issue prior to my purchase I probably would have stayed with Tesla and bought the Model X. This vehicle has been on the market for too many years to still have this problem with 12 volt. I had an issue with 12 volt during the first month, fortunately after a hard reset it has not come back yet. Not a comfortable feeling when I travel out of state often. Come on Rivian and get your act together! 😡
I'm glad Rivian promptly sent out a technician. All of these new vehicles have a lot of battery draining technology, i.e., cameras, surveillance, big screens, phone connections, etc. I don't think these old fashioned car batteries can handle it. There are some lithium batteries that would be better, but which ones are recommended for modern vehicles?
I don't understand Rivian service. Why would it take more than an 8-hour shift to replace 1 or 2 12-volt batteries? It's mind-blowing how they run service.
Hey Duke, I really hope Rivian is paying u, your endorsements are over the top. Forgive my poor taste, but how much was your vehicle and where is it on trim level?
Why did the battery die so quickly ??? I have one car that is from 2013 - I have no idea where the battery is - it has never had an issue. So … I am not impressed at all.
These batteries cycle on and off a lot more due to the security and location systems. For example, the cameras turn on whenever anyone approaches the vehicle and records them which can be downloaded or viewed on the main screen.
To me it sounds like a different design flaw. Since people don’t understand how these things work all these companies can get away with playing games like this.
I naively thought EV’s would not have an old school lead acid battery. I have an IONIQ 5 and the forums on my car are lit up with 12v issues. I guess we just have to realize that our cars are just harder on them than ICE vehicles.
Huge shoutout to Rivian’s incredible customer service for turning a Christmas nightmare into a quick and painless fix! Let me know your thoughts in the comment section.
I stumbled across this video researching R1S'. May be looking to buy one. Glad you were able to get your repair and glad you were able to film it! Thanks for sharing!
I am glad this video was helpful!
I have an April 2023 build R1S. I requested and Rivian did send mobile service to preemptively change my 12V battery. Their service is awesome!
I am so glad to hear about your experience with mobile service!
Forgot to mention, I gave them a new air filter and the tech installed it for free for me while he was in there for no charge. Again 10/10.
Great customer service, that service truck looks set up very nice ! Recalibration after 12v battery is ridiculous !!
I agree!
My 2018 Tesla 3 after 4 years texted me telling me my 12 volt battery was faulty. Tesla texted me 15 minutes later. They came out to my wife’s job and replaced the battery the next day. It cost me $194. I was very impressed.
I had the same thing happen on my 2018 3. Except Tesla traveled 1 hour and only charged me $100!!!Tesla service rocks!
@ I forgot they also replaced the wiper blades and checked out a rear seat recall. There is a plastic clip in the panel next to the drivers door they also replaced. I was only charged for the wiper blades and the battery.
Glad to hear they took care of you so quickly!
I'm picking up my R1S on 12/31, thanks for sharing this, great to learn more about the mechanicals and happy they replaced the battery quicker. Happy Holidays!
I hope you love your new R1S!
Congratulations. Sometimes things happen that's out of our control.
It turned out great. Thanks!
I've watched many Rivian TH-cam videos and followed most channels, including yours. I just took delivery of a R1T last week. And as a way to thank you for sharing your Rivian ownership experience with your informative videos I decided to use your referral code. Hope your reward points will show up soon. They told me it may take a couple of weeks before I will see mine. Happy Holidays!
That's awesome to hear! I hope you love the truck!
That is one of the reasons I was hesitant to get a Rivian. There simply aren’t enough service centers in my area. I am not sure how mobile service works in my area of northeast Florida. Sounds like you’re happy with yours.
I'm glad the service worked out for me, but a lot of this has to do with geography and the number of Rivian's vs the number of service centers in a particular area. Since I am in the Midwest it's a lot easier to get an appointment than someone in California.
I cant figure out why i enjoyed watching your battery being replaced but i did!
Well I'm glad you enjoyed the video!
We had the same 12v battery issue earlier in December. We go to the Normal service center. Another error came up which was related to the battery. It said it couldn’t be put in park. Crazy. We drove it there for our appointment, which was the following morning. Took about 1 1/2 hour to replace. All fixed.
I’m sorry to hear about your battery issue. I'm glad they got it sorted out for you.
This was a great video and I like that Rivian allowed you to record, thank you. It helped reduce some anxiety I have with my 12 ‘23 R1S. I wish I knew which VINs are impacted by this battery supplier. Also, have you experienced any vampire drain prior to your battery replacement? I wonder if this new battery will solve this known problem.
I have been losing around 1-2% a day when its really cold outside, but nothing really noticeable. I also run Gear Guard, so that will drain the battery.
Thanks for watching!
Duke! Great Rivian service!!! I haven't had a 12 volt fault warning...but last week Rivian reached out to me proactively for my 11/2023 R1S. They wanted to set me up mobile service, but then changed me to service center appt next week because they are also going to replace HVAC components that have been associated with the shorting out of the 12V. Did they mention whether they will be doing this for you...free of charge of course? My appt is in the New Year 1/03...🎉
Rivian did not mention replacing the HVAC components, but I will be looking out for this now.
Thanks for sharing this information!
I am praying they offer this kind of mobile service on Maui SOON!
The mobile service is awesome, and I hope they do offer it in Maui!
@@thedukeofmiddleville I am seeing a lot of Rivians here. I hope soon!
I'm hoping our R1S we picked up in September 2023 does have the capacitor in it. Hopefully, Rivian should move to Lithium battery just like Tesla did. The standard lead acid batteries are not designed with the duty cycles required in EVs.
Well, I have a 2022 Hyundai Ioniq 5 with 25,000 miles, 12V lead acid battery, no problems. Before, a 2011 Nissan Leaf, the factory 12V battery lasted about 6 years and I replaced it myself with a battery from a Nissan dealership.
Thanks for sharing that information!
Great video. I have a 2023 R1T and I’m sure I will need my 12v batteries replaced soon. Hopefully it will be covered under warranty.
Thanks! The R1T Quad motor has a 5 year 60K mile comprehensive warranty,so you should be good if you are under this.
Online shows 250 per battery but with 11 years life. I love my R1T
He did say $500.00 for both batteries. Thanks for sharing that information!
@ Yes, still expensive lol
Your newer R!S should have 1 battery and a capacitor. My new 2025 Trimax will be under the passenger seat. You should have upgraded to lithium. Thanks for sharing.
He did say the R1S has only one battery. I did not know the battery is under the passenger seat in the Gen 2 Trimax, and I wanted a Lithium upgrade over the lead acid battery.
Thanks for sharing this information!
@@thedukeofmiddleville Ever since I ordered my Trimax a few months ago, I have watched every video Rivian on TH-cam. Including all of yours, thanks.I've learned a lot, both on and off road. I take delivery in a couple of weeks. I am ready and stoked! Wahoo!!!
@@jf1890 mine is a battery and capacitor. April 2023 R1S gen 1 quad motor.
Mobile service is fantastic from Rivian and Tesla.
Rivian really needs to work on the service centers forcing you to drop your vehicle off for days for something that takes 30 minutes....
The mobile service is awesome, and hopefully they will improve the service centers. I last couple of SC visits they were done the same day.
May ‘23 delivery. Rivian proactively reached out in October to this year to proactively replace our 12v battery via mobile service.
That is great to hear that they are proactive!
Thanks for sharing!
Replace the 12v battery and tesla gave him a message too.
I have had Tesla mobile service for over 5 years now . Very spoiling and no extra charge. The experience is amazing. I’m glad rivian had it too ! Makes life so easy and convenient.
Thanks for sharing!
Wish I could agree about Tesla Customer Service. Love my Beast but the Customer Service is non-existent!
When my electrician discovered that the core problem was that Tesla had the wrong email address, the Sales Associate, Brett, told us it could not be changed!
I’ll be damned if my 2024 R1S has this 12V battery problem. This vehicle has been in the service center 7 times in 8 months. If they know there’s an issue with these batteries they should be replacing them proactively.
Great video man i wish we had options to self replace but they are very specific batteries deep cycle with 5000 plus cycle count and low temperature operation you can’t just throw a couple of generator batteries in there.
That’s a great point about the cycle count and low-temperature operation. It’s definitely not a simple swap.
Rivian does have awesome customer service. I owned a Tesla and you couldn’t even speak to a live person. Rivian either gives you a loaner or provides you with a rental on there dime.
That is great to hear about Rivian’s customer service!
Thanks for sharing!
Interesting that the notification stated that the 12 volt battery problem could reduce range. I wouldn't think it would have anything to do with the range as it just closes the high voltage contactors to "start" the vehicle. From reading the forums I know that Ford EVs have a problem with 12v as well but they seem to have rolled out a few ota updates to better manage the battery health. Hope you had a good Christmas otherwise!
It was a very interesting Christmas, indeed, but it turned out great!
High voltage battery keeps the 12v batteries charged like an alternator would in a gas car. If the 12v battery is not healthy and holding a charge, the vehicle would probably waste a lot of energy from the high volt battery trying to keep it alive.
I really enjoy my 2025 R1S but if I had understood the 12-volt battery issue prior to my purchase I probably would have stayed with Tesla and bought the Model X. This vehicle has been on the market for too many years to still have this problem with 12 volt. I had an issue with 12 volt during the first month, fortunately after a hard reset it has not come back yet. Not a comfortable feeling when I travel out of state often. Come on Rivian and get your act together! 😡
This is an issue with all vehicles, including Tesla. At least Rivian was able to detect it before the battery failed.
My dad just had to do the same thing with his tesla model x
Thanks for sharing!
Why would failing 12 V battery reduce range?
I believe because it draws more energy from the high voltage battery to run the systems.
I'm glad Rivian promptly sent out a technician. All of these new vehicles have a lot of battery draining technology, i.e., cameras, surveillance, big screens, phone connections, etc. I don't think these old fashioned car batteries can handle it. There are some lithium batteries that would be better, but which ones are recommended for modern vehicles?
I was surprised to learn it was a lead acid battery instead of Li.
Of course something happens during the holidays...smh
The day was going too well😅
@@thedukeofmiddleville Lol.. so true
Did you slip him a $20
I would have if I had any cash on me.
I don't understand Rivian service. Why would it take more than an 8-hour shift to replace 1 or 2 12-volt batteries? It's mind-blowing how they run service.
A 12V battery is a 12V battery. Any brand with will do.
The Chevy Equinox EV and Bolt just uses regular 12v car battery
That may be why they don't have a front truck. That gives them more space.
I bet it cost over $1,000 when out of warranty. Ouch😖
He said the batteries are about $500 for both, but you will also need to recalibrate the vehicle, so who knows how much that will cost.
Hey was that kid rock replacing the batteries?
that would be terrifyingly incompetent.....
Rivian should just of given up a little of the Frunk space. And gone with a normal AGM Battery size.
I love the front trunk space. I would rather pay more for the battery.
Hey Duke, I really hope Rivian is paying u, your endorsements are over the top. Forgive my poor taste, but how much was your vehicle and where is it on trim level?
Which Rivian? The R1T or the R1S? Also, I do this for the viewers because its a great product.
I know I cd just look it up, but often what’s published is not “ real world”. Pls post what u paid for both as well as their trim descriptions
Why did the battery die so quickly ??? I have one car that is from 2013 - I have no idea where the battery is - it has never had an issue. So … I am not impressed at all.
These batteries cycle on and off a lot more due to the security and location systems. For example, the cameras turn on whenever anyone approaches the vehicle and records them which can be downloaded or viewed on the main screen.
Those look like my BMW motorcycle battery... CHEAP CHINESE JUNK!!! I've gone through 3 batteries in the last 5 years.
To me it sounds like a different design flaw. Since people don’t understand how these things work all these companies can get away with playing games like this.
What games do you believe they are playing?
Too bad it’s not easy to replace it on your own
Hopefully one day that will be an option.
I naively thought EV’s would not have an old school lead acid battery. I have an IONIQ 5 and the forums on my car are lit up with 12v issues. I guess we just have to realize that our cars are just harder on them than ICE vehicles.
I was surprised myself. They will be harder on the 12v with all the tech like Gear Guard.