ZOSI Security System - How to set up your system and ZOSI VIEW app
ฝัง
- เผยแพร่เมื่อ 15 ก.ย. 2024
- This video will show you how to set up the ZOSI security system and ZOSI View app.
Besides remote view by ZOSI View App on smartphone, you could also view by ZOSI View at computuer:
⚡PC Client:supports.zosit...
⚡Mac Client: supports.zosit...
⭐️Articles Series of ZOSI Security DVR/APP Instructions
www.zositech.c...
⚡Relative Artices:
●Before Installing your Zosi System
Link: supports.zosit...
●ZOSI VIEW APP for Android Phone?
Link: supports.zosit...
●How to reset TVI DVR/ POE NVR / Wireless NVR (ZSWNVK-H) System when you forgot the password?
Link: supports.zosit...
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Welcome everybody come to consult with us.You can send email to service@zositech.com.Or add our Facebook account" Zosi Technology" and leave message there.Besides,welcome to follow our Twitter accout "Zosi Technology".
What will cause all four cameras to bad at same time. I'm using 8channel 1080
Hi Irish, can you give us a detailed description of your problem?You can send us picture of the defective camera image with your product model and order number to service@zositech.com We can help you there.
ZOSI CCTV
Video loss on my monitor. I'm using Zosi Security System 8Channel H.264 ZS1609059300103 and My model ZR 08EA/00 connected to four bullet cameras
Hi friend, you can check whether your camera are match for your DVR, and whether they have same resolution.If not , you can go to DVR's Main Menu - Setup - Record - Record Bitrate to change the resolution to test .
I have written you all several times and never received and answer I even tried through watsup and nothing. so I now think you should give a phone number where you can be reached ok thank you pls respond to this email mitajerry@yahoo.com
After 4 1/2 hours of frustration trying to get my password to reset, I ended up throwing the whole system in the trash and going to bed. This morning I tried to look up you tube videos to help. This was the first one I came to. And thank God I did!! The calmness and preciseness of your instructions along with the calm of the music helped me put my system together the very first try. Thank you so much for helping this old lady out. I find people just don't receive the gratitude they deserve. So thank you from the bottom of my heart for helping me feel successful. I am very grateful. Happy New Year.
Thank you and Happy New Year too
WOA ZOSI is the best!!! Way better than reading a wall of text to figure it out. Thanks guys.
The music made me cry. Can I get the band name? I want this at my funeral.
Worked good for me can view from anywhere now thanks Zosi
Hello I've had my system for a week now and I've finally downloaded the app. Problem is I can't log on. It won't connect. Please help
What is it with tutorials and music?? I want an explanation!! Start talking!!
Why do I feel like I'm about to cry watching a setup video
Just ordered this setup, hope it works good.
If you have any problem,feel fell to contact my fb Zosi Technology
The music goes with this video about as well as the taste of orange juice and toothpaste
that sounds pretty funny
ZOSI CCTV I'd prefer to watch that than this. You companies are all the same.
hello,do you mean the music?
ZOSI CCTV ya thats exactly what I mean
Which do you prefer?
music is adorable
can I install on the farm area where is no internet connection?
Hi Avram,it depends on whether you need remote view DVR on your mobile phone and computer.If you don't need that,you can install our DVR.:)
I don't care who you are if you've ever seen 2 girls 1 cup, To hear this kind of music is haunting lol.
We will change the music in the future ~thanks for the advise
I JUST GOT THIS system & having the same exact problem today is march 4 2018. I need this running . DOM S did you get your system running right yet?
It works well do far
😁😁😁
Could that dvr work with WiFi alone
can i change the network ports to anything other than 80 for the http port? my zmodo now lets me use command mobile port media port and http port different than what it came with and it works on tinycam app good. it actually work over the internet with the mobile port good. with this one do the same on tinycam?
I noticed that there was a yellow box in the lower left corner while camera 1 was recording, any idea what that means? I know if its green its good but, what's yellow? Can find this info anywhere!!
The yellow box represents motion detection video
What size are the power supply plugs that go to the wireless cameras? The DC side
Will this system work if i want to install it outside of the US ? For example will it work in mexico ?
I am trying to get the camera to show up on our MacBook and iPhones but there is no picture. We are in the USA. I have registered an account and add the DVR to the app but when I try Live View - nothing happens. We could see the camera on the TV when it was directly plugged in but we cannot get a wireless picture on our computer or phone. We tried changing it the option to PAL and now we see nothing on the TV. Now it says "video loss." What should we do?
How did you get it to only display 4 camera and not 8? we have 4 cameras set up and come in, but it changes to 4 more camera channels that are black and say video loss. We only have 4 and need those four channels displayed.
I am having big problems with this DVR System. First off, the DVR. i have the 1080p cameras and DVR, it didn't come with a hard drive so I bought a 2 TB refurbished one. Once in awhile (about every 3 days) I would get a error message saying "Disk Lost" so I would have to unplug the DVR and replug back in a minute later so it can reboot and start working again. Sometimes my only option is to unplug it to reset it because there are times it won't let me use the mouse when it happens, this started happening a week after i got the system. i figured it was the hard drive causing the problem so I went and bought a brand new 3 TB Hard drive but now i get the "Disk Lost" Error message everyday at least once. It's super annoying because if I am gone and it does that it will not record anything until i reset/unplug it! Secondly, the mobile app sucks big time! I can only get it working if I'm lucky. The DVR is directly connected to the router via Ethernet cable and I followed all the troubleshooting steps on the website making sure the right settings were enabled on the router and all of that. There are times when the app will say is buffering the video but then it afterwards it will say cannot connect or system is offline but then when I go to the DVR to test the network connection it says it was successful! So i don't know what's going on there. And lastly, I've have this system for almost 4 months and a month ago the little cooling fan in the DVR gave out! It started making a SUPER loud noise and at first i thought it was the Hard Drive but once i opened it up i found out it was the fan. 2 days later it completely gave out and I have to buy another one. This whole system has caused me nothing but problems so far and has not worked the way I have wanted it to. The cameras are just fine and have a really nice picture but other than that everything else is jacked! Please help!
Hi friend，please don't worry,we will definitely help you.But before we figure your problem out,could you please provide us your product's model and your order number?As for your problem:1.Please confirm your product's information,because some of our product don't have hard drive.2.Can you provide us your device ID and your app's username as well as its password?So our tehnology colleague can remote control your device and test it.3.If it really the problem our product quality,we will absolutely exchange a new one for you.Last but not least,your product model and its order number is very necessaryfor us!
Hi, I just got my ZOSI CCTV system and I have done all the steps to connect to the dvr from my mobile app (android) but it always says "Buffering". It never shows video stream. Is this a known issue?
Hi Nikos, can I have your item model and your order number?So I can know more information about your product.And what app you use now?Whether this phenomenon caused by your weak net signal?
How costly (Power wise) are these to run 24/7 annually ? Oviously less if ran to motion record, but dollar value, how much roughly?
Whats with the music? Are you setting up a camera or putting your dog down lol
side note, i am very happy with my cameras
Thanks for your loving .Have a nice day in 2019
Hello... Thanks for your video... I have a question.. Where can I find my Device ID? You said that is the same on the dvr right but where?
Hi, sorry for the late response. You can find it from : Right click mouse-Main Menu-Information-System-Device ID.
Any question, please feel free to contact us, thanks.
How'd i get my monitor to come on ?
Been trying to figure out this stupid app forever... I can't seem to get it to work on my phone. I have an android phone. I downloaded the app. I entered the information. It seems that this video has missed a step where you have to also enter the ip address and the port. Not sure which port should be entered, or the ip address... My internet ip address is different from the ip address showing in the network for the DVR itself. Also, do you put the mobile port or server port? Not very happy about the app.... ALSO, do you have to be connected to the same network, or can you view your cameras away from home?
did you get an answer for this? I'm just as curious
I have my DVR Zosi connected with 4 cameras, only 2 cameras are in color and the other 2 in black and white, and those that look in black and white of those 2 there is one that at night when ex: a vehicle comes with the Lights on turns to color but when you finish passing the vehicle goes back to black and white. and the other that looks black and white is only seen in color in the day, at night or with light
Can't figure out how to playback. It makes you close the video you are currently playing, then says please select the channel even though I think I have! Impossible to work this thing! Customer service just ignores you too!
I've connected my zosi to my TV using the HDMI the system is powered up but not open up to the menu. Plz help so I can use my cameras
Please check if you see the zosi logo on tv. You can also try another HDMI/VGA cable connection to check. You can also contact our support email: service@zositech.com
How do I download DVR User Data V16.7? Our CD player is not working and I checked the website and I am unable to find the file needed to install the software on our PC
I can't get pass the log in either so I can't set anything up. Just purchased ZOSI kit some days ago
Hi friend,can I have your order number?As well as your screenshot of the login interace.We need to know the exactly your problem .You can send that via meail to service@zositech.com .
I dont have WIFI. CAN i use my smartphone phone data to view on the ZOSI view app?
First, please make sure your recorder has been connected to the router via network cable. Then add the device to the APP, you can use the phone data to view the APP.
Hi do you really need internet to work this security camera system ? I want to purchase but I do not have internet that's why I ask
aaaarrrgggghhhhh that wretched music. killed it for me.
Haha~we will change the songs nest time~
I am trying to connect my 4th and last camera but I get a message “ Different net segment “. All cameras have been working fine and I was just replacing a faulty one.
Tried auto add with no succcess.
Hi there! We need to know your model number to help troubleshooting. Please contact our tech support at service@zositech.com and provide your order number and the details. Thank you!
hi I recently purchased your 4 channel security system and everything is going well just wondering if you know how to zoom in on a recorded file I can't figure out that part any suggestions?
Hi Jimmy, you want zoom in the video when you watch it? Sorry our DVR dosen't have that function, but you can watch it in full screen if you want see it clearly.
Hope my answer can help you.If not,welcome to email us to service@zositech.com
Hi how can you change your network settings or wifi
If you need to connect the device to the network, you can refer to this link for steps: supports.zositech.com/hc/en-us/articles/360017719491-Connecting-the-DVR-NVR-to-the-Internet
Can Zosi View be used with new devices which require Zosi Smart?
Hi, thanks for contacting us, it's our pleasure to serve you.
Can you offer your model number to us have a check?Generally it can't, pls note that about using which phone app, it depends on the model of product.
Any question pls feel free to contact us, thanks.
@@ZosiTechnology I have an older model number which I bought about 2 -3 years ago its only 4 channel I am upgrading to 8 channel. The previous one worked with The Zosi view which works great the new one works with Zosi smart which I am not liking. Is there any way to rig the new model to work with the older software? Thanks, I will follow up with the model number later on tonight. Thanks, for the help.
Hi, sorry for the late response. Can you pls offer the model number of your item? You can find it on the label at the bottom of the DVR. And can you pls provide the screenshot of your DVR version number? You can find it: Right click the mouse-main menu-information-system.
What's more, pls directly contact our Facebook account Zosi Technology, our tech will assist you to solve it ASAP. Thanks.
What kind of HDD would version ZR08ZN take
Hi, ZOSI dvr has no special requirements for HDD, can be worked with the HDD on the market. If you buy the ZOSI DVR with HDD, the HDD brand is Seagate.
PLEASE HELP
HERES THE PROBLEMS IM HAVING
1. The DVR is recording as soon as it's turned on and I haven't even pushed "start recording"
2. There's a yellow box, red speaker, red human in the corner of the camera screen at all times
3. I try to set up motion detection with the selected area and I save the settings and when I test sensitivity the human stays RED
When I try to see if the camera captured my motion it doesn't. Instead it captured 3-4 minutes BEFORE when I didn't even push "start recording"
I don't even have to push start recording for it to record...there's VERY little information on this DVR and it's doing the exact opposite of what I'm trying to get it to do....please help or explain ASAP
Hi Kelvin,there are so many kinds of records,such as manual record,schedule record,motion detection record and so on.
Does the "start record" you mentioned above is in the main list when you right click mouse?If yes,please note when you Push"start record",it means the manual record is enabled.So even you didn't click "start recording",some other record also might be enabled.
When yellow box display on your screen,it means you set motion detection recording,also red human means alarm recording,both them are normal phenomenon.
And last ,please go to main menu---set up---alarm---motion---area setting to adjust the sensitivity.Please the lower value,the higher sensitivity it is.
Hope my answer will help you.If not,please feel free to contact me anytime.:)
I set up my system and installed the RT3070 for wireless. Entered my Charter cable password for WiFi and went to my Android phone Zosi App for "live View" nothing. All I get on all 4 screens is "connecting failed". What is going on? Pictures show fine on my Vizio monitor.
Can you tell me your item model and your device ID?What app you use now?Also need you check your internet status and your cluod server status.You can find that by go to main menu---information---system and main menu---information---network.And last,whether you turn on the DHCP on your router?
So I can name the cameras on the dvr but I’m having trouble trying to name them on the app...any suggestions?
can you tell me do you mean the app name or the dvr name pls
How do I get online w my system w out a network cable
Is there a way to view cameras live without opening them one at a time?
Hi, do you use ZOSI Smart app? Then you can see the multi-live view by clicking the icon in the picture: www.pinterest.com/pin/856106210399826992/
Please help. I set up my system and everything worked great until installing the RT3070. when I hard wired my DVR is connected without any issues. When I connect the wireless adapter, I can't get the system to connect. When I go to the Network tab, and click test it says, "Cannot Connect The Network". WiFi setup tab says connected, Network tab under information says connected. What is the problem???
Hi Erica, can I have your product model?Or your order number ?Is the problem still exist now?You'd better send us the picture of your network status to service@zositech.com as well.
I'm only using 2 cameras. The screen shows 4 boxes and 2 of those are my cameras. Can I get rid of the 2 blank boxes? I saw a setting for 2X2 and that is what I have checked.
I'm so sorry Mark, it can not make the two blank boxes hide.You can switch the mode to single screen,so the two images will turn out alternately.Or it only can be in four screens.
I bought the zosi last week but can't set it uptil I get my sky broadband on the 11th march.. the problem I have is I know a million percent my password is right but the system said it's wrong after my electricity cut out in the house and the system restarted. Now there is problem with invalid password
Don't worry ,can you pls show me your order id firstly to check your system pls ?i will check it and get back to you asap.
hello , I just get my Zosi , it's awesome ,love it . but how I delete a video . and how long is the video ?thanks
Wow thank you for your trust and support!But before I help you,can you tell me your product model and its order number? And what do you mean how long a video?
hello , it says H.246
ID#.CA-701-8621036-5585849
I mean does it record Continuously till the HD is full ?
OK,I got you~
You can delete video by Main Menu-----Search-----File Management, select the day you want check ,and click "search" in top right of the interface,you can delete the dispiying video than.
And yes,if you set it manual record,the hard drive will record continuously.
How do I get this to show only four cameras all the time? I have been able to figure out to show 1 or 4 for maybe 30 35 seconds and then it reverts back to the entire grid of tiles.
Hi Patrick, thank you for message.Please right click menu,and then click "stop scan".
If you still have any other problems,please contact with us via email:service@zositech.com
Thank you very much.
i just bought the set of DVR and 4 Camaras but one is not responding, what should l do next.
Hi Maximo, thank you for your message.We need know your specific product model before we help you.Can you please email us to service@zositech.com and provide the detailed information of your problem?Thank you so much!
Saludos, adquirí un dvr nuevo pero no puedo ingresar, me sale clave incorrecta cuando se supone que debe ingresar por primera vez sin necesidad de una
why they don't have a 800 number to call for techno support?
Everytime I try to view video that has been recorded from the app it crashes and won't let me see the cameras anymore and then I have to reset the DVR to be able to see it on the mobile app again. Is there away to watch recorded footage via the app when you are not home and then be able to go back to live view without it crashing.
Hei ,can you tell me what is the model umber pls?and what kind of the app do you use ?what about the phone model number pls?Thanks
My zosi optical mouse is not working with the zosi security system when I plug it in Any suggestions? Thank you
How about you insert an ordinary mouse with cable?
thank you
my camra is not detected in my iphone im end etape you hv solution plz
Could you please tell me the device model? It's on the label under the DVR. Or you can also send me the camera link.
Is there a trick to set up audio? Please advise, thank you!
Yes friend, you can do that.Please connect a sound to the Audio output port, and place the microphone in the location where you want to capture audio.
Muchisimas gracias ya estoy viendo en mi celular y todo excelente gracias a tu video todo mas facil 😎
If you have any problem,you can contact us and i will try my best to reply you as soon as possible~
No puedo acceder me pide un admin y un password ayudame por favor 😀
Hola amigo, gracias por tu información, ten en cuenta que la contraseña protegerá tu privacidad. Y puedes establecer tu contraseña si quieres ~
Hola recientemente compre cámaras pero no hay forma que las pueda ver por mi teléfono. Cual aplicacion usas y como lograste instalarla.
I am not able to register in ZOSI View app, iPhone 5S, any idea?
Hi Lin,what the interface display when you register?Can you send us a picture about the interface?We need to know the specific problem you have. As well as the product model and order number.You can send all these information to service@zositech.com We will help you fix it there.
It's hard to read the red text ! With the background at the beginning.
How to add onvif protocol wifi camera and use it wirelessly.
Please suggest solution.
HI Ashish, here i sent you this for reference~support.zositech.com/hc/en-us/articles/115003232627-DVR-wifi-setting-
Help, I can't get the menu to come up from the DVR and need to change a setting to get remote access again.
Hi Rachel,thank you for your message.Can you please give a detailed description of your issue?Does that caused by your defective mouse?Or you can not enter into the main menu by fault login information?Can you please provide more information to us via email to service@zositech.com?Thank you so much!
My Zosi doesnt even go past the Zosi Profestional security system manufacturer boot log is something wrong with mine
Hi Techno.I need you provide the picture of boot interface,ad well as your product model and order nubmer,so we can help you fix it out.You can send them to service@zositech.com.
I have a Dynamic IP adress, meaning the IP adress change. will the mobile app work anyway?
Does it require me to open ports in port-forwarding?
No friend, you needn't open ports in port-forwarding.And even the IP address changed,the mobile can still work normally.
Do I need a monitor for this? Can I use a laptop instead? Or if I use monitor only one time, can I later record without monitor? Thanks.
Yes friend,you need a monitor for watch it.Because laptop can't connect to VGA and HDMI,so laptop can't instead of monitor.If you want view on laptop,you install a PC client on your laptop,which can download in zosi official website.
If I use monitor only one time, can I later record without monitor?
Dear friend,you can record only if your DVR has hard drive,it is not related to monitor.But if you don't want to install monitor,you will not view it live.
Their wireless camera 1080p 8 channel. They really need to start investing into a Wi-Fi extender for their wireless units.
Hi Stephen, you could see this video to solve the problem you mentioned: th-cam.com/video/xDGj2ESsLSU/w-d-xo.html
I DID A DISC FORMAT ON MY HARD DRIVE NOW AM STUCK ON THE * ZOSHI PROFESSIONAL SYSTEM MANUFACTURER LOGO.. WHAT DO I DO NOW ?
You should upgrade your DVR.Please tell me your product model and your order number,so I can send you the upgrade file.:)
Can I connect the DVR to my PC and record onto the PC hard drive?
Yes you can connect DVR to your PC.As long as your DVR has hard drive,you can record video.
how can you run a support department from a department with out a way to talk to a person because the web\ email are useless
Hi Tim~Zosi Technology ,facebook,you can contact us via the facebook ,will reply you asap
i fell asleep before the end and now i know what video to watch when im having trouble sleeping .....zzzzzzzzz
==what can we do for you?
A solution to put caméra on Android TV without câble ?
The is no app for Android TV.
Please use the HDMI/VGA cable to connect the recorder to the monitor. If your device ID is 20 characters, please download the zosi smart APP on your mobile phone: supports.zositech.com/hc/en-us/articles/360016664951-How-to-connect-your-DVR-NVR-through-Zosi-Smart-APP
@@ZosiTechnology Thank you for the answer. I already connect the DVR on my TV with VGA. I want to see caméra on an other TV. I can use the IP network with port 5000 ? And the login and password that I use when I login on DVR ?
Thank you for help.
If you have already used a VGA cable to connect the DVR to the TV, you can use an HDMI cable to connect the DVR to another TV.
You may need to open ports 80, 5000, and 5001 on your router, if they’re currently being blocked by te firewall. This typically only happens on commercial internet accounts, as they deal with sensitive transactions, but occasionally a firewall on a residential line will also block these ports.
If you can't login the DVR/NVR system on monitor/tv, please send the device's ID and model number to us. (You can be able to find the label stickers on the top and at the bottom of your device) And make the characters on the sticker as clear as possible, we will create a super password for you.
You can also contact us via our support email: service@zositech.com
2 of my 4 cameras are not working. How can I enter an IP address and where do I get the IP address?
Hi Joy,thanks for message.Can you provide me your order number?So I can help you check why your two cameras stop working quickly.
And please right click mouse>main menu>information>network, you can find the IP address there.
it keeps saying that there is no hard drive even though i installed and formated it, the message only pops up when i try to go to playback or record
Hi friend,may I ask you the hard drive you installed in your DVR is the original hard drive we provide or the hard drive you bought from other stor?Because some of our product have hard drive while others don't have.Can you provide me your product model and it's order number?
hey my dvr not conect to my tv i plugged in the hdmi port what happened? can you help me
Hi Friend,have you chosen the tv's button of hdmi ?
could you have ONE camera with the bnc cable hooked to an rca video cable (via a bnc to rca adapter) and then that rca connected to an lcd or monitor?
Sorry for the late response.And still feel sorry that the rca port can only be connected to DVR.It can not be connected directly to monitor.
ZOSI CCTV I used a BBC to rca adapter an it works great!
That's great.:)
Hi, since 2 days ago I have been unable to remote stream via the secu365 and ZOSI VIEW mobile apps. It keeps saying 'Device Offline' or 'Connecting Failed'. I can only stream the cameras from my Android when connected to the same wifi connection at home. This is very worrying. Please urgently assist. Thank you.
Hi Jinous, thank you for your message.Can you please email us to service@zositech.com?Because we will ask you some private information about your product,that weill be much safer there.Thank you so much if you can understand.:)
I have sent you an email. Your urgent attention is appreciated.
zosi h.264, on the zozi view app (iphone) i get a notification invalid user or invalid password
Hi Selene,pls note the password is the same as your dvr's.
tenho trabalhado com a marca ,aqui no Brasil, só nao uso as fontes que acompanham, devido a diatancia que tenho instalado,mas indico pra todos que quiserem um excelente sistema de CFTV. só sinto falta do suporte técnico. mas tenho tido sucesso assim mesmo.
Can you pls tell me the problem you are in?the detail and thank you ~
I have an issue I can see my cam when I’m hooked up to my WiFi on my phone but once I hook up to my cell data it cuts of video feed can anybody explain why this is happening thank u
Did you add the device on your phone via the device id or the ip?
What is the UMID ? When I connected this to my computer it keeps asking about UMID. Somebody knows?.
Hello,do you have the picture of umid?
on the DRV, right click image and select multi view I pick Cameras 1-6 with the larger box for camera 1 and the rest 2-6 are smaller sized. Does the desk top app "Zosi View" have that same option for 6 cameras coming in a future update? posted may-1-2017
I‘m very sorry to tell you that it can't show like that in ZosiView.If you want view in a larger box,you can zoom it by double click the image.
I know it can not do that now. I'm asking is that a feature in future updates or do I need to use a 3rd party app that can? Please reread my question above.
Sorry for my confusion before,I understand you now.And still sorry we don't have this feature in Zosi View now,it's not sure if we will add this function in the future.But thanks for your advice!I will transfer your advice to technology colleague.
ZOSI CCTV is there a trick to set up some audio?
Yes, you can.Please connect a sound to the Audio output port, and place the microphone in the location where you want to capture audio.
Just installed the DVR ZOSI H.264 HD1080P DVR Model: ZR04 PN/10 a few days ago. Very disappointed. Does not go even one day without the "Connection Failed" error on my Android app (ZOSI View) and on the PC client. Which makes this system useless for monitoring my property from my mobile. Is there a fix for this for this? Also noticed that this DVR is relatively noisy with an audible hum. It has the built-in HD but still too noisy. Need to fix this or return it soon.
Hi friend, sorry for replying lately.Can you send email to service@zositech.com and send us a screenshot of your "Connection failed" interface?We need to know more details about your probem.Thanks a lot!
I am in communication with them and have sent the photos of the settings. Thanks.
My pleasure.Have a good ay~
Can I use a tv
Yes, sure. connect the system to the app just for the remote view.
Anybody figure out if you can view the cameras off of the wifi network the cameras and DVR is set up on? Also, anyone know if there is a better detailed manual for this thing? Information overload with no manual to help.....
Hello Martin,thank you for message.Can you provide me your order number?And give me an explicit description of your issue?So I can help you resolve that quickly.Thank you very much!
ZOSI CCTV How can you view the cameras from off a different network that the DVR is on?
@@shaquillesutherland2812 Did you get an answer to this question? I'm having the same issue. The instructions for the zosi view app are abysmal.
@@noahcaddell3714 he no I didn't get an answer but it just ended up working....
Hi Team Zosi, we purchased the ZOSI 8CH 1080N HDMI TVI DVR 1500TVL CCTV and installed the app which is showing' camera offline? Can I get some assistance pls
Hi Judez, thanks for your message.Can you please provide us your order number and the specific product model to our service team via email to service@zositech.com?We will give you a satisfied solution there.Thank you again~
Don't worry,Can you drop message on facebook?Zosi Technology~Would you provide us your order number and model number?
Please note model number is right on your product panel and the order id is where you buy it.
And you can take some pics to us in order to check the problem.
Hi Team Its ok I will let you know if i need further assistance
Don't worry,Can you drop message on facebook?Zosi Technology~If you have any problem~
We have a new system and the USB ports will not read ANY mouse ... how can I fix this so we can continue setting up our system? We’ve tried numerous usb mice that all work on a computer , but then not when attached to the zosi system
There are 3 USB ports on the DVR. Did you try them all? If you still have trouble setting up the system, please contact our tech support at service@zositech.com or via Facebook messenger (@ZosiTechnology). Thank you.
Yes. We tried all 3, with numerous mice that worked on other computers etc. all 3 ports are blown and we literally just opened the box . I’ve emailed customer service and they simply replied that my email was reported , but offered no solution or fix
@@ajsmith890 Could you provide the model number and order ID for us? I'll ask the tech support to check your system or offer replacement.
Zosi Technology we ordered it from Amazon
zosi H.264 HD 720p DVR
@@ajsmith890 Hei can you show me your order id or the dvr model number pls
Can install these with out using my internet? like can i still view them with out my internet?
Hi Jennifer,
Without an internet connection the cameras would still record to the hard drive on the DVR. You would still be able to access any recordings from the DVR itself. The only feature you wouldn't be able to access is the Zosi View Mobile app.
ZOSI CCTV thank you
After setup the cameras all say password error any help would be great thanks
Can you give me your device id ?I will create a password for you ,thanks
Its ok i worked it out .Thanks for yoour quick repsonse
Have a nice day~
Not a very useful video.
It doesnt help. You are going way too fast to understand how this works.
I have been waiting almost 3 months for tech support. DVR has been forzen on the set-up screen.
Hi Graphic~Would you provide us your order number and model number? Please note model number is right on your product panel and the order id is where you buy it. And you can take some pics to us in order to check the problem.
What's more, we have more channels to solve your problem if you need. Please try these ways: Support Email: service@zositech.com Support center: support@zositechhelp.zendesk.com Whatsapp： +86-137-5005-6859 fb: Zosi Technology~ Have a nice day!
Tengo problema con mis cámaras no veo lo k passing dias antes k puedo hacer
I just purchased these cameras and I followed everything on the instructions and when I first turn on the power from the dvr and the cameras I fix the date and I press finished and it went straight to the cameras and now that I am trying to connect to my smartphone so I could see it through my phone it KEEPS TELLING ME TO SIGN IN WHEN I HAVENT MADE A PASSWORD AND NOW IM STUCK THEIR I NEED HELPPP PLEASE
Amazon:
ZOSI 720P 8-Channel Home Security Camera System ,1080N HD-TVI CCTV DVR Recorder and (4)1.0MP 720P(1280TVL) Night Vision Indoor/Outdoor Weatherproof Surveillance Bullet Cameras(No Hard Drive)
ZR08AM/00
That's the model number
thank you can you find a stick on the box for me like a qr cord
installed app all ok added device all ok , go to phone live preview connection failed any ides please
Hi Michael, please check your internet connection and your cloud service status. If both the two show normal,please refer this file to set,.support.zositech.com/hc/en-us/articles/115000283091-DVR-Network-test-is-OK-Cloud-Server-Status-connected-right-yet-still-can-t-remote-view-the-camera-from-zosi-view-
If still can't help you,please sned your item product ,order number and the screenshot of your mobile phone to service@zositech.com. We will definitely give you a satisfied solution there.
你好，为什么我的机子 一下子关一下子开 ，有什么办法可以把它重置原厂设置吗，用usb 重置，麻烦你们
您好，请问您的机型是多少呢？在DVR底部的标签可以找到机型
When I go to register my cameras on the app it’s asking me to enter a verification code, wth is this? Anyone?? Help??
Hi, did yuo use your email address to register? Then it'll send a code to your email for confirming the registration.
I can't access my cameras when I am away from home using the ZOSI View app obtained from the playstore. I am required to be connected to the same network as the DVR is connected to, which doesn't seem to make much sense. I need to be able to access the cameras when I am away from home. Every time I try to access the cameras away from home, the ZOSI View app immediately closes itself, never even giving me the chance to log in. I have tried the app on many devices, and the same thing happens each time. Please fix the ZOSI View software. If there is no fix for this, I will have to return this security system as it does not fit my needs.
The model I am using is as obtained from Amazon:
ZOSI 8CH Security Camera System HD-TVI 1080N Video DVR recorder with 4x HD 1280TVL 720P Indoor Outdoor Weatherproof CCTV Cameras 1TB Hard Drive ,Motion Alert, Smartphone, PC Easy Remote Access
So sorry for the inconvenience we brought you,sincerely.Please make sure that your DVR have been connected to wan,that's very important.And also please refer to this file to set your DVR's network:support.zositech.com/hc/en-us/articles/115004267287-Remote-Surveillance-Guidance-
Hope my answer will help you,if not,welcome to contact with me anytime.:)
I have the same problem, when add Device, it says Fail to connect ( username is admin and pass is blank as instruction.) I need help.
I need the setup of zosi view for PC (PC Client) but version 2.4.11.3 or one that gives me the option of Login Free
Hi Jose~can you give me your email address then i will send to you
josemanuelcuauro@gmail.com
Every things is connected and tried to set up on my phone then end up said offline. This don’t works
Can you pls provide me your order id pls?Do you order it on the amaozn or ebay pls