I am dealing with a someone harassing me. I do all my business on an individual basis as a photographer, I have never done a photo shoot for this person. Yet he is hellbent on slandering my business.
@@rankingacademy Sadly, my experience is that google does not care about fake reviews at all. Last year I complained about a rude salesman to his manager, so he fished my information out of his sales database, and left a "review" of my contracting business, from a fake account he set up just to leave that one review, saying that I would STEAL THE MONEY of anyone who hired me. Yes, he said in those exact words, "He will steal your money!", predicting that I would commit crimes in the future. That was his "review". Google reviewed this, and said it was acceptable and they wouldn't remove it. And, not only that, but, they continue to feature "He will steal your money!" as a "pull quote" right up front next to my search result, while all the new, genuine, positive reviews I get (of which I have tripled the amount since I got the fake review) are simply buried on the second page that you can only see by clicking "view all reviews". So rallying my customers to give new good reviews, which is what Google themselves told me to do, doesn't help at all. Frickin' annoying.
Hi, I have a question for you, about 6 months ago I fired most of staff and then some more of them a couple of months later, as they were being fired I noticed fake reviews appearing on my google+ business page, one of them even used my name as a customer leaving a bad review... I think there is about 6 or 7 of them, just before all of this starting I had great reviews... How should I handle this... Thank you for your help!
The very first thing would be to respond to the reviews in a very professional manner. Continue collecting reviews and do your best so the feedback is constantly positive as it will drawn out the negative ones. Finally, if you think the reviews that have been posted are against Google's guideline, report them as explained in the video.
Ranking Academy I did but I’m really hopping to get it removed. How is it ok to create an account just in order to leave a rating and never use that account again? Google says it’s perfectly fine. This would never fly on yelp
What do you do about someone who is attempting to game google's local guide and just spam reviews? Some good, some bad, but all on the same day. Google, in my opinion is setting some folks up with rewards to game their own system. Most people are actually honest, but some if trying to gain rewards will just leave stars with no comments and have never been to your location. I think this will be another "spam tactic" people begin to capitalize on. My fear is leaving my comment like you suggested only entices the person to justify why they did it and make up a BIG lie. Anyway, good video and I will attempt your strategy and let you know.
Help I got 3 fake reviews on my website. Losers that very easily can destroy your life business that we work hard to maintain & some dumb phuck comes along just like that n ruin’s the business with a bad review there needs to be penalties for people like that where it automatically blocks the internet...so much drama with fake people
Usually an increase in the number of ratings on these services increases the number of visitors to cafes by 15-40%. I think you will need about 30 seconds to calculate how much your annual revenue will grow.
But Google's options don't appear to apply to a "fake" review. At 7:15 in your video, you circled the options, but none even remotely indicate that the review is fake (lie or fabrication). For instance, if you run a dog grooming operation and someone leaves a 1-star review that states "They beat a dog to death, don't do business with them," which never even remotely happened, what option are you supposed to choose? And Google's terms of service don't specifically call out "libel" on their list, indicating that libel/slander doesn't violate their terms of service. The Twitter message seems a good way if they actually do take action there, because it allows you to freely type what's really going on (what actually applies).
dear sir your video is very good, but as i/we are from asia, our english is not as good as yours, please tell me ? what option i chose while entering email, suppose the fake review is written by my competitor, i 100% know that guy is my very close competitor, now what option can i select.
I got a 1 star review with no comments by an unknown person who apparently posted about 50 1 star reviews for a variety of businesses over a span of about 10 minutes. I responded appropriately and flagged the review. Google did nothing even though all my other legit reviews are 5 star. I've seen a competitor of mine that had terrible google reviews become a 5 star google reviewed business over the course of a year. After perusing through the comments it's clear they are paying someone to generate fake reviews to improve the previously bad ones. It's obvious when all the comments use the same language and names. We're just going to have to play this game as long as consumers put credibility into these reviews.
Hi Mark. I feel your pain. The best approach is to remain ethical. Not sure if you have read this article, it might help: www.en.advertisercommunity.com/t5/Articles/How-to-Properly-Report-Spam-on-the-Google-My-Business-Forum/ba-p/1608196
Google are terrible at dealing with this. I had a high pressure agency trying to sell me AdWords. I refused and they sent me text messages saying I should check my reviews! They left fake review on yell and Google. Yell removed it immediately as the service they claimed they used wasn't one I offered. Google however refused to get involved and delete it despite sending then screen shots of their texts and proof that it was fake. Worse still if you looked at his other reviews it included a 5 star review for the ad agency he worked for which mainly had negative reviews. Basically the Google review system is so open to abuse nobody can or should trust it.
It's like Google has read my mind popping this in as a recommended vid. Excactly an issue we're having at the moment. Good job with the coverage; subbed. :-)
The problem is if a fake negative review is investigated and Google says it is real. What then ? Also, none of the "flag" bullet points seem appropriate for a real fake review. Fake reviews harm ratings that took years to build. Ask me how I know.
Unfortunately if google deems a review to be genuine although you know it's fake, there is very little else you can do. Just remain as professional as possible in your response to it. That's all i can recommend.
Thanks again for sharing this video. So, I received a fake review a few days ago. The alleged "Amy Perez" posted over 160 reviews on January 14th, at 8am (EST). I flagged it, and later reported this to GMB. They agreed this seemed very SPAMY, and escalated the case. Later, GMB explained they decided to leave all the "Amy Perez" reviews, and stated, "Since the person is a level 3 guide...." I detailed, "This account had zero reviews prior, and suddenly in one minute was able to publish 160+ reviews, all without any actual comment (simply stars), and they are rewarded with a status which is influencing Google's decision to objectively look at what feels like bot activity?" They essentially advised me to solicit more reviews. Has anyone found them-self in a similar situation? Any additional productive thoughts? Thanks, Delfino
I would try to reach out to the google advertiser community: www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB 160 reviews in one day seems excessive and unnatural enough to be flagged.
We had a fake review about three years ago. It was from a "Google User" (no name). I clicked on the user and found they also left fake reviews for two other companies and all were really bad, nothing about business. I contacted the businesses. We all called Google and they were removed in just a few hours. The same review was left on Yelp. They WILL NOT remove anything, even if it's easy to see that it is fake. They will also hide your reviews and that list will grow if you don't spend money with them. We have 22 reviews. All good but the one mentioned above. Ten used to show and now we are down to three. In a previous video I watched from Ranking Academy he highly suggested Yelp. I completely disagree! Yelp has a low BBB rating as well as 2 stars on their own site.
Thanks for your contribution Brett. I understand your frustration regarding yelp and I know dealing with a fake negative review is challenging. However, remember that business data displayed on Bing maps and more specifically reviews are pulled from Yelp so they do count. When dealing with negative reviews on Yelp your best strategy is to encourage more customers to review your business on Yelp so it drowns the negative reviews out.
The most effective technique is to drown out the bad with new and good reviews. One effective way is to place a link on your website "Leave feedback", taking the customer to the leave feedback form.
We have a customer and she left us wonderful review but made a mistake gave one star. I recommend every businesses owner to educate their customer on what to do. Customers have to read reviews. If you are good they will come back. !!!!!!!!READ THE REVIEWS GOD OR BAD!!!!!!! Remember you can not only you can make "FAKE BAD" review, you can also make " FAKE GOOD" review. So, educate your customers and tell them read, don't look at the stars only.
Seckin Yildiz This is what happened to us. They left a glowing review but gave us 1 star. We did reach out to them but unfortunately they’re not computer savvy. So frustrating and laughable at the same time.
I had a problem with a neighbour that has nothing to do with my personal business, but he started to leave negative comments in my business opinions. Is incredible how easy is for someone to lie on the internet and fuck your business.
one was fake I flagged it,, it was removed... one was real but my advice was misunderstood and other doctor misguided him... I replied in a professional manner n luckily few other senior doctors too supported me by commenting on it professionally n bingo I can't see the review anymore.
Hii sir How are you? I recieved a 1 star rate on my google reviews few months ago through investigation i could find out it wasnt someone who was wasting my employees time for about a year and scolded him for not coming on the spot to his place. Since he had another meetings to be made please tell me what should i do at this particular thing and under whuch category i could file thus complaint I would be waiting for your reply Thank you
Cool video, Im just wondering - if you can pair two google links together ? so on each of them same reviews show up ? it is the same owner, firm but different locations.
Hi yes, virtual assistant was registered successfully to be owner to have access to google my business but yet still can't access.. I'll try calling google. Thx for content
People even give negative reviews and Dislikes on TH-cam also without thinking twice. For a useful video like this, as I can see statistics do not go much in favor of the content. I wonder why 34 people have disliked this video so far. Either you Like it or you simply leave without giving any feedback, but why Disliking a neutral informative video. It is difficult to assess the causes of Dislikes, so one has to accept this reality. I have seen videos which get 2k-3k likes but hardly 10-15 dislikes, and even if I dislike the video due to its non-usefulness, I don't generally give any Dislike. Unless the video is totally crap or misguides due to its wrong title or anything else significantly deviating from the aims of the video or due to its poor quality, only then I provide a dislike. But some people are really callous and unempathetic, and out of fun or poor rational thinking, respond negatively.
Thanks for your comment Tarun. I couldn't agree more. I guess it's impossible to please everyone so it is something that we all have to take on-board as creators and entrepreneurs. I'm always open to criticism and constructive reviews as I believe it helps me improve the quality of my work but you can never stop anyone from posting dislikes. It will not stop me from continuing to publish videos though ;-)
It depends on many factors, including the law in your country. You might find this article helpful blumenthals.com/blog/2014/01/26/fake-reviews-everyone-is-doing-it-so-it-must-be-legal/
Hi neil. 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations so they are very important
After being ripped off by a car dealer, I left a one star rating, and have since been harassed and had abuse for doing so. This system does not promote fairness to the costumer either!
Reviews, especially bad ones, are taken very seriously these days and can result in law suits (on either side, customers and company) . Since I don't know the exact situation I can't really say very much else here apart from the fact that nobody should ever be threatened in any way shape or form.
Ranking Academy , here are the exact details to help you advise me on my predicament: I pay to for car service and mot (I paid more than I was quoted) Two days later the car engine blows up. The garage quotes a further £600 to look at the engine but might not find a fault as is internal. Alternatively, they will buy the car from me. Reluctantly, I sell them the car (for the same amount that the mot and service cost me) "They" do not register the car as new owners, miraculously fix the car, and it is spotted by the police being driven with tax or insurance. Court summons go to my old address, when the "law" finally finds me, I am taken to a high court where I need to prove my innocence. Crazy huh?! Yet this is lawful on every level? And nobody wants to get involved?
yes while they say my comment is good to the person in response as they do not see a 4 star as fake even though they are not a client. they left no message just 4 stars without review in words. thank you though found your video very helpful
hello sir i am in big trouble, i unpublish my google business website and my website gone from my dashboard but it appear when i search it on google, i want to delete my website and it never show again in google search, please help me someone
Althought you have deleted your site from your google my business it will take Google a little bit of time to delete it from its index. Hopefully it shouldn't take too long. Just give it a week or so.
So sad 🙁 somebody came to my store and disrespected my daughter and made a FAKE review saying she saw a dead roach in her food and she complained. There was a whole other story actually but that’s another thing. What can I do about this?
Sorry to hear what has happened to you. You have to carefully handle this. Watch my video called how to answer negative reviews here: th-cam.com/video/BySSGch2KTo/w-d-xo.html
Remove a fake Google review - Nice Title, but ultimately I assure you it CAN NOT BE DONE> I help small business owners get ranked online year after year and we manage their GMB accounts. I would say at least 50% or more have suffered from a false review, fake comments or poor rankings from some joker, Guess What?! Google will do nothing if the review is 110% false (Even I got one from another Country!). The only way they will take it down is if they use hate speech. I am creating a FULL case study across multiple accounts of fake reviews and will post it back here once live on my TH-cam channel. The video was helpful, but fake reviews can not and will not be removed by Google.
Thanks for your feedback,Christopher. Although I agree with you it is difficult to remove a fake review, it is possible. Since you work in the industry I assume you are familiar with Joy Hawkins who is an expert in Google local and recently posted this article moz.com/blog/fake-negative-reviews-on-google where she managed to remove some fake reviews. Here is another example from the Local experts at whitespark whitespark.ca/blog/remove-fake-google-reviews/
Hello and thanks for your kind reply, I have read the Whitespark article but not the first one. Do you have any REAL examples of fake reviews getting removed? This gives me some hope, however I have had no success with trying to talk directly with Google My Business customer agents. Any Suggestions? Have you removed a fake review for a client? How did you do it?
We have recently received several fake reviews on FB & google and they all happened within the same period of time. It's obvious that one of our competitor did so and we jolly well know who. Although we cannot stop her from tarnishing our reputation but with such unprofessional behavior, she won't get too far too.
We are suffering from the same situation. There is no point of posting fake and negative reviews. I am sure that they are our competitors and just trying to lower our ratings and to spoil our reputation over the internet. I hope Google will give us all a better solution for this!
Hi, thanks for the helpful content. Our business is being harassed by an ex employee. When I try to go to the 'flag review on google maps', it doesn't have the call, chat, email options. Would you be so kind to provide me with email, call number?
Hi There. Thanks for watching. To see what the best way is to contact google watch this video th-cam.com/video/d3o0TtTle-E/w-d-xo.html and skip to 5:41
@@creativelandscapedesigns9493 I looked into this this morning, in fact. A C&D letter *starts* at $750, can easily cost $1250 or $1500, and often doesn't actually accomplish anything except piss the person who left the fake review off more and give them grounds to (falsely) claim you're harassing them. When that doesn't work, to actually litigate, first it costs $7500-$10000 just for the legal process to subpoena the IP address of the review from Google. Then, after that, assuming the person wasn't using Tor or a VPN or simply posting from a public wifi network instead of their home, so you can prove who it was, then it can very easily cost another $15000 for the actual lawsuit, and even if you win not only can you not legally recoup your legal expenses, you're not even guaranteed a judgment that comes anywhere close to what you spent. And that's IF you win. So, the legal route is very, very difficult for anyone who isn't extremely wealthy. Not many small businesses have $750 to spare for a C&D letter, let alone $25000 for a long court case, and that's assuming either of those would actually be effective, which they may not be.
It's amazing how little power business owners have over google reviews. I'm all for freedom of speech but something is really amiss here. The fact ANYONE can post an unfair review even just your competition is incredibly easy to do. I can understand why there are so many fake positive reviews. You need them when it's so easy to tarnish your business with a click of a button. I can literally create 10 fake gmail accounts and post negative reviews on someones busines I dont like and Google will not do anything. You can even accuse the business of doing something illegal when it's completely untrue. Google reviews is totally a shambles and needs to go. It's become a joke. Edited Another google review for 1 star by someone who complained they waited for 10 minutes to be seen when their appointment should have been 10 minutes earlier. It’s not like we were chatting and doing nothing. Literally attended to an anxious child. What a joke this system is!!!!!!!!!!!!! Oh well I’ll just get my friends to put an extra 3 5 star reviews.
I couldn't agree more and it can be very frustrating. The best course of action is to answer those negative reviews in the best possible manner as prospect customers will see them. You could offer a 100% refund and whatever else on the house since those customers don't exist. It will show everyone how far you are willing to go to satisfy your customers
Ranking Academy What's bad is if you're in the health industry you have to reply in a certain way that doesn't infringe privacy laws because most of the time the customer is ignorant and see things from your everyday perspective not the health professional perspective for example working in the dental industry, someone typically complains their new filling came out too quickly when actual fact the patient's bite is too deep causing the filling to come out and they chose a filling over the expensive stronger crown.
I agree a few people can ruin and kill your whole business. Somebody should take google to court for having a review section that can destroy the business. Many times the positive reviews are fake. Google reviews should go.
I had some immature kid and his friends leave me a 11 fake reviews and I could only get 5 removed. Google don't care if the reviews are fake , they cant tell if they are fake or not and it only gets removed if the review has swearing or they write a review that doesn't make sense. So I beat them at their own game and I went out every day and hustled up 5 star reviews. I would ask anyone that had a phone if they could leave me a quick 5 star review. I messaged people on facebook. I ended up getting 40 5 star reviews and blew them 6 fake reviews out of the water. Its sad this is the game we have to play but when it comes to your buisness and providing for your family, you gotta do what you gotta do.
Hi Musser. I totally understand your frustration and you clearly did an awesome job collecting 40 5 star reviews. At least it was a great incentive and definitely the right strategy. I would have done the same
Well unfortunately thier are many fake 5 star reviews. I know some businesses that are horrible and they ask for 5 star reviews and give people money or something small for free.
There are businesses who also make fake positive reviews for their business. I was a sales rep of this particular company, and we were asked by our trainer to talk to our friends to make a positive review on the company (even though we know it is not true) and we will received additional points.
Sorry to say that but google doesn't care about review quality. Every day I come across fake paid reviews and nothing can be done with them. Flagging doesn't work, they just don't care. Honestly, you need one decent programmer who could write a system that would auto-remove paid reviews or reviews that doesn't make any sense...
I understand and share your frustration as I have also been victim of fake reviews. Admittedly it doesn't always work but sometimes it does so it's worth a try.
Has anyone ever considered trying to use a DMCA request to remove GMB reviews... claiming the REVIEW comment violates copyright? Like, I thought, maybe publish a "poem" somewhere online containing a few lines of the review, then submit a DMCA takedown to Google for the review, just like you get get them to remove a page from the search results with a DMCA takedown. I don't know how to file a DMCA takedown, but I wonder if anyone who knows what they're doing has thought of this and tried it.
I flagged bad fake reviews which was made at the same time it was not removed so later I called google and unfortunately their specialist team did not removed them, is there any further steps that I can take?
Unfortunately there isn't a lot more you can do. Just trying getting more positive review to drown the negative one. Respond to the negative one in a professional way
Google refuses to remove 3 fake reviews, even though I've done everything accordingly. Business rating tanked as I only had 2 prior to the incident, they keep saying that it doesn't violate their rules even though it clearly does. I'm at a loss here. :/
Hi gornemant. Unfortunately there is no guarantee google will remove reviews when flagged. I am dubious this is the reason your rankings have tanked since reviews are only part of what influences rankings. In your case, i will try to build more positive reviews to drawn the negative ones and look at building backlinks which influence rankings far more than reviews.
They did that to me too... an obviously fake, vindictive review from a clearly fake account, claiming that I would commit crimes IN THE FUTURE, they said was fine. And they won't bury it no matter how many good reviews I've gotten since then. My search ranking hasn't tanked, thankfully, but it's annoying to see someone call me a "thief" right on the front page of search results every time I google my business. I'm sorry I ever set up a GMB account.
It seems after these years of practice, creating GMB is a suicidal action of a business. It will be better to be without the GMB. Any one can write anything about our business. And Google doesn't care about our business and the reputation. All these experts are asking us to "Answer the reviews polity and professionally". It clearly shows these people never faced the fake review attack from the competitors.
I have once customer give my business one star no comments. That review is valid. Two months later my business got another one star review, this time from her father in law. The second review was never our customer. Question: Can former customers lobby family and friends to give negative reviews. Is this within Google policy? The Phone number and email is not available anymore that I can find. Google has no way of explaining my case. I have tried the feedback feature. Help!! How can I get a fake review removed if Google doesn't reach out to me so that I can make my case. They just assume I am lying. I've left the valid review alone and only disputed the fake one.
This video is 4 years old now, and the instructions are not applicable any longer. Google has changed formats, and pages, and you can hardly follow these instructions any longer, aas they do not apply. Can you please update this video to how Google expects you to report fake reviews?, because this one is not working. And you can no longer contact Google by email or phone for a negative fake review.
Any tips to deal with reviews being reported as fake? In my Observation, having your reviews flagged and reported as fake will directly and shortly impact your rankings in very adverse ways.
Fake reviews don't help businesses or customers but until the ability to write reviews totally anonymously is removed they will continue. It takes only minutes to create several fake accounts and with one click you can give a bad score many times over, but that's what we all wanted right?
I selected a consultancy for my Canada visa process based on their google reviews but they seem to be fake. They keep removing all the victims reviews stating its fake. I have all the proof that this company is fake. How do I report them to google? Sir please help me with it
Companies cannot remove negative reviews so I am not sure how you will manage to prove this company is fake unless you have solid evidence you can give google
Hi luc, is it worth trying to complain a second time on the same review. I have a 1 star review before I even started trading. I spoke to google directly, and they would not remove. Does google actually read the review or is it automated depending on the complaint category.?
Dear Sir I rent my villa on google map I receive some comments with low star frome persons that have never been to my villa I would like to know how I can stop this person and if they have the right to do so in one instance one person after I reply to his comments he cancelled his comments but google map left star level low can you please advise me thanks
Yelp bad reviews are rather easy to deal with, much easier than Google or Facebook. Log into your Yelp Business Owner Portal, click on the review you want to remove, and write a message to yelp. It is very important to point out the facts that explain how this person has not been a customer or had a customer experience at your store.
I posted a legit review for my State Farm agent who turned a blind eye to contractor fraud. My review did not go into any detail. The review only stated that the State Farm agent has integrity issues. My review was removed. And his reviews only showed 5 star reviews even though all his reviews came to a 4.9 stars. I don't put any weight on Google reviews any longer
I've been seeing good reviews and recommendations to *69datageek* on Instagram so I decided to give them a try, to my greatest surprise, they got the bad review removed absolutely perfectly,his such a Master class.
What if that business deserves a 1 star rating because of what they did , don't u think it's unfair for Google to remove that rating ,I only review places that iv gone too,and google removes all the reviews ,and that fraud guy who did fraud with us should walk around freely ?? I don't want other people to go through the shit I went through so I gave a review ,and Google maps removed it,I want to know to put it back there
Google doesn't remove reviews just because it's a one star. As a matter of fact it is very hard to remove a review from an account. Not sure why yours would be removed.
@Ranking Academy, Great video sir! Hope my like got you closer to 2K likes! And I agree with every frustrated person on this page. You put in so much of your time and effort to make a good name , and there are people who willingly spam it with fake one stars using the same words in the reviews and Googles only response is it is not a policy violation. "No! It is not at all a Policy Violation." Am I the only one who wants that particular line from Googles response to become a meme?? After all Memes spread faster right??? Once again , Great Video sir! :) :D
This is SO out of date. The Twitter contact isn't working and the contact directly has been changed so you can't contact Google. Why do we keep putting up with this shit. It's such a waste of valuable time.
What do you do when the business lies to get your legitimate negative review taken down? They had awful customer service and were even more rude to me in replying to my review than they were to me at the time of service. Now they’ve taken my completely honest and level-headed review down and I see the only way they could have done that is to lie. I can’t find any way to report it. A good business tries to rectify the problem instead of being rude and then getting away with it. No protection for the consumer in this scenario.
Hi auds , I don’t know if it will help, but my business received a shocking review ( it was on the ask a question page actually), it still has no remove option..by a schoolchild friend of my grandson ( I guess they thought it was funny). Get as many people with google accounts to flag the review and list it as hate speech, or whatever it is on the option. I don’t know if a real person reads the review, but it was removed within half hour Of notification , go full on with violation. Nobody from google contacted me. It has been removed, hope it helps x
I gave 1 star review to a couple of businesses, one with only 2 prior reviews which should have dropped it down to 3.67 but their ratings remained at 5.0/5.0 so I believe there's a way to pay Google or buy some expensive membership to stay at 5.0 regardless of the actual ratings. The business of America is business!
@@rankingacademy Google Spine Injury Regenerative Orthopaedics in Overland Park, Kansas. It has only 3 reviews, 2x 5-star and 1x 1-star, but their score is 5.0 with all 3 reviews showing as 5-star to where none would go beyond to read the reviews.
What I want to know is the technical aspects of the flagging they don't explain how to categorize the report there's a fake review with 5 stars with no explanation and so on but the good reviews 1 star to 2 stars tell theirs reasons why they reviewed such, such as bad service rude clerks and the such
A guy came to store he is fake guy he want $224 I said sorry He said I will fillup your bad reviews He fillup don’t buy tabacco this store I open tabacco bag 💼 in side COCKROACHES 🪳 Can I review this fake review or I will go to police 👮♀️ station? Help me sir
Thank you for sharing this information on how to remove the fake google review. However, google do not remove fake rating even though it violates googles policy. Fake review with 1 star rating impacts business's overall rating score in google. I think instead of reaching out to google support it's best to seek a legal support.
There is actually a case in Australia where a business successfully sued Google for the fake reviews on his business. I think he Informed google and kept the communications so Google could not claim ignorance. Google had to remove the reviews plus pay damages. I have been trying to communicate with the feedback feature and taking screen captures. I'm keeping screen shots of my feedback informing Google in case this person continues to lobby people for bad reviews for my business.
This doesn't work anymore. Google can't keep up. I have a review for a client that states the receptionist is a "bit_h" and was on her period (they used a 4 letter word beginning with r) and it will not come down after 1 year and I have flagged it 3 times.
This is much more in line with my experience of how GMB ignores obvious violations of their policy than anything else I've seen. Their phone support told me that flagging multiple times doesn't matter, either... once the decision is made the first time you flag, it's made, and they won't reconsider.
I just got 2 today that was a 1. Both people seem to be from another park of the country are not members of our dog park and didn't even leave any comments. Very irritating.
You realize you're helping corrupt businesses hide genuine reviews by unsatisfied people. So in result you're not helping. This gives businesses an angle in hiding and sorting reviews which is wrong.
I am dealing with a someone harassing me. I do all my business on an individual basis as a photographer, I have never done a photo shoot for this person. Yet he is hellbent on slandering my business.
Do answer it that person in the most professional manner then report it to google.
@@rankingacademy Sadly, my experience is that google does not care about fake reviews at all. Last year I complained about a rude salesman to his manager, so he fished my information out of his sales database, and left a "review" of my contracting business, from a fake account he set up just to leave that one review, saying that I would STEAL THE MONEY of anyone who hired me. Yes, he said in those exact words, "He will steal your money!", predicting that I would commit crimes in the future. That was his "review". Google reviewed this, and said it was acceptable and they wouldn't remove it. And, not only that, but, they continue to feature "He will steal your money!" as a "pull quote" right up front next to my search result, while all the new, genuine, positive reviews I get (of which I have tripled the amount since I got the fake review) are simply buried on the second page that you can only see by clicking "view all reviews". So rallying my customers to give new good reviews, which is what Google themselves told me to do, doesn't help at all. Frickin' annoying.
Hi, I have a question for you, about 6 months ago I fired most of staff and then some more of them a couple of months later, as they were being fired I noticed fake reviews appearing on my google+ business page, one of them even used my name as a customer leaving a bad review... I think there is about 6 or 7 of them, just before all of this starting I had great reviews... How should I handle this... Thank you for your help!
The very first thing would be to respond to the reviews in a very professional manner. Continue collecting reviews and do your best so the feedback is constantly positive as it will drawn out the negative ones. Finally, if you think the reviews that have been posted are against Google's guideline, report them as explained in the video.
How do you deal with a fake review with no comment google claims doesn’t violate their policy?
Respond to it too like you would any other reviews.
Ranking Academy I did but I’m really hopping to get it removed. How is it ok to create an account just in order to leave a rating and never use that account again? Google says it’s perfectly fine. This would never fly on yelp
What do you do about someone who is attempting to game google's local guide and just spam reviews? Some good, some bad, but all on the same day. Google, in my opinion is setting some folks up with rewards to game their own system. Most people are actually honest, but some if trying to gain rewards will just leave stars with no comments and have never been to your location. I think this will be another "spam tactic" people begin to capitalize on. My fear is leaving my comment like you suggested only entices the person to justify why they did it and make up a BIG lie. Anyway, good video and I will attempt your strategy and let you know.
Hi Michael. I know this can be disheartening at times. Let m know how you get on.
Help I got 3 fake reviews on my website. Losers that very easily can destroy your life business that we work hard to maintain & some dumb phuck comes along just like that n ruin’s the business with a bad review there needs to be penalties for people like that where it automatically blocks the internet...so much drama with fake people
I know. It is unfortunate. Just follow the tips i give in the video. Unfortunately there is little else you can do.
Usually an increase in the number of ratings on these services increases the number of visitors to cafes by 15-40%. I think you will need about 30 seconds to calculate how much your annual revenue will grow.
Очень информативное видео , мне очень понравилось, продолжайте в том же духе !!!
большое спасибо за ваш комментарий
But Google's options don't appear to apply to a "fake" review. At 7:15 in your video, you circled the options, but none even remotely indicate that the review is fake (lie or fabrication). For instance, if you run a dog grooming operation and someone leaves a 1-star review that states "They beat a dog to death, don't do business with them," which never even remotely happened, what option are you supposed to choose? And Google's terms of service don't specifically call out "libel" on their list, indicating that libel/slander doesn't violate their terms of service. The Twitter message seems a good way if they actually do take action there, because it allows you to freely type what's really going on (what actually applies).
Then i suggest you try reaching out to them via twitter
amazing
Thanks a lot shekh
I accidentally flagged a comment and Google emailed me saying something about legal stuff what do i do?
The comment you receive is very likely to be automated. Just unflag the comment
how much time to take remove the comments.?
There is no timeline as such.
What happens when a company makes her own 5* fake reviews?
If they get caught they risk to be blacklisted
Nice video
Thank you
👍
Many thanks
dear sir your video is very good, but as i/we are from asia, our english is not as good as yours, please tell me ? what option i chose while entering email, suppose the fake review is written by my competitor, i 100% know that guy is my very close competitor, now what option can i select.
STRANGE FACTS WORLD WIDE just flag is bro
Omg that just happend to me today and i was soooopo sad.
Just happened to me.😪
Play the game ask some friends to rate you up 5⭐⭐⭐⭐⭐
Start at 1:05s
My hero!
I got a 1 star review with no comments by an unknown person who apparently posted about 50 1 star reviews for a variety of businesses over a span of about 10 minutes. I responded appropriately and flagged the review. Google did nothing even though all my other legit reviews are 5 star.
I've seen a competitor of mine that had terrible google reviews become a 5 star google reviewed business over the course of a year. After perusing through the comments it's clear they are paying someone to generate fake reviews to improve the previously bad ones. It's obvious when all the comments use the same language and names. We're just going to have to play this game as long as consumers put credibility into these reviews.
Hi Mark. I feel your pain. The best approach is to remain ethical.
Not sure if you have read this article, it might help:
www.en.advertisercommunity.com/t5/Articles/How-to-Properly-Report-Spam-on-the-Google-My-Business-Forum/ba-p/1608196
I can get you more positive reviews lets talk on skype live:edwincoops
Google are terrible at dealing with this. I had a high pressure agency trying to sell me AdWords. I refused and they sent me text messages saying I should check my reviews! They left fake review on yell and Google. Yell removed it immediately as the service they claimed they used wasn't one I offered. Google however refused to get involved and delete it despite sending then screen shots of their texts and proof that it was fake. Worse still if you looked at his other reviews it included a 5 star review for the ad agency he worked for which mainly had negative reviews. Basically the Google review system is so open to abuse nobody can or should trust it.
It's like Google has read my mind popping this in as a recommended vid. Excactly an issue we're having at the moment. Good job with the coverage; subbed. :-)
Many thanks Gregg
same here
Goodness!! You are an integral part of my TH-cam Learning...so simple and easy to understand things..
Thanks Rakshit
Acc to me you should a billion view per video...
😊
The problem is if a fake negative review is investigated and Google says it is real. What then ? Also, none of the "flag" bullet points seem appropriate for a real fake review. Fake reviews harm ratings that took years to build. Ask me how I know.
Unfortunately if google deems a review to be genuine although you know it's fake, there is very little else you can do. Just remain as professional as possible in your response to it. That's all i can recommend.
I can get you more positive reviews lets talk on skype live:edwincoops
I don’t give fake reviews when I say disgusting things happen in supermarkets and shops okay
Sorry Gary but you've lost me here...
Thanks again for sharing this video. So, I received a fake review a few days ago. The alleged "Amy Perez" posted over 160 reviews on January 14th, at 8am (EST). I flagged it, and later reported this to GMB. They agreed this seemed very SPAMY, and escalated the case. Later, GMB explained they decided to leave all the "Amy Perez" reviews, and stated, "Since the person is a level 3 guide...." I detailed, "This account had zero reviews prior, and suddenly in one minute was able to publish 160+ reviews, all without any actual comment (simply stars), and they are rewarded with a status which is influencing Google's decision to objectively look at what feels like bot activity?" They essentially advised me to solicit more reviews. Has anyone found them-self in a similar situation? Any additional productive thoughts? Thanks, Delfino
I would try to reach out to the google advertiser community: www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB 160 reviews in one day seems excessive and unnatural enough to be flagged.
We had a fake review about three years ago. It was from a "Google User" (no name). I clicked on the user and found they also left fake reviews for two other companies and all were really bad, nothing about business. I contacted the businesses. We all called Google and they were removed in just a few hours. The same review was left on Yelp. They WILL NOT remove anything, even if it's easy to see that it is fake. They will also hide your reviews and that list will grow if you don't spend money with them. We have 22 reviews. All good but the one mentioned above. Ten used to show and now we are down to three. In a previous video I watched from Ranking Academy he highly suggested Yelp. I completely disagree! Yelp has a low BBB rating as well as 2 stars on their own site.
Thanks for your contribution Brett. I understand your frustration regarding yelp and I know dealing with a fake negative review is challenging. However, remember that business data displayed on Bing maps and more specifically reviews are pulled from Yelp so they do count. When dealing with negative reviews on Yelp your best strategy is to encourage more customers to review your business on Yelp so it drowns the negative reviews out.
The most effective technique is to drown out the bad with new and good reviews. One effective way is to place a link on your website "Leave feedback", taking the customer to the leave feedback form.
I agree
We have a customer and she left us wonderful review but made a mistake gave one star. I recommend every businesses owner to educate their customer on what to do. Customers have to read reviews. If you are good they will come back. !!!!!!!!READ THE REVIEWS GOD OR BAD!!!!!!! Remember you can not only you can make "FAKE BAD" review, you can also make " FAKE GOOD" review. So, educate your customers and tell them read, don't look at the stars only.
Nice contribution Sechin. Thanks
Seckin Yildiz This is what happened to us. They left a glowing review but gave us 1 star. We did reach out to them but unfortunately they’re not computer savvy. So frustrating and laughable at the same time.
flagging a inappropriate comment is totally useless option. even 20 people will flag that comment but still it will be no use.
Truth.
I had a problem with a neighbour that has nothing to do with my personal business, but he started to leave negative comments in my business opinions. Is incredible how easy is for someone to lie on the internet and fuck your business.
I know and I feel your pain
one was fake I flagged it,, it was removed...
one was real but my advice was misunderstood and other doctor misguided him... I replied in a professional manner n luckily few other senior doctors too supported me by commenting on it professionally n bingo I can't see the review anymore.
Dental Care for Kids great stuff, well done
Hii sir
How are you? I recieved a 1 star rate on my google reviews few months ago through investigation i could find out it wasnt someone who was wasting my employees time for about a year and scolded him for not coming on the spot to his place. Since he had another meetings to be made please tell me what should i do at this particular thing and under whuch category i could file thus complaint
I would be waiting for your reply
Thank you
Dude ...stop lecturing us on how life works and get to the advertised point of this video
What topic should you choose if the fake reviewer didn’t put any feedback?
Cool video, Im just wondering - if you can pair two google links together ? so on each of them same reviews show up ? it is the same owner, firm but different locations.
Thanks Peter. You must have separate reviews per location.
Thx My VA is connected as owner successfully to Google my business and can't access Google my business..frustrated with that..
Hi Matt. Not sure i understand your issue. You have someone registered as the owner of your Google my business but he can't access the account?
Hi yes, virtual assistant was registered successfully to be owner to have access to google my business but yet still can't access.. I'll try calling google. Thx for content
People even give negative reviews and Dislikes on TH-cam also without thinking twice. For a useful video like this, as I can see statistics do not go much in favor of the content. I wonder why 34 people have disliked this video so far. Either you Like it or you simply leave without giving any feedback, but why Disliking a neutral informative video. It is difficult to assess the causes of Dislikes, so one has to accept this reality. I have seen videos which get 2k-3k likes but hardly 10-15 dislikes, and even if I dislike the video due to its non-usefulness, I don't generally give any Dislike. Unless the video is totally crap or misguides due to its wrong title or anything else significantly deviating from the aims of the video or due to its poor quality, only then I provide a dislike. But some people are really callous and unempathetic, and out of fun or poor rational thinking, respond negatively.
Thanks for your comment Tarun. I couldn't agree more. I guess it's impossible to please everyone so it is something that we all have to take on-board as creators and entrepreneurs. I'm always open to criticism and constructive reviews as I believe it helps me improve the quality of my work but you can never stop anyone from posting dislikes. It will not stop me from continuing to publish videos though ;-)
Can any case be filed on fake reviewer's?
It depends on many factors, including the law in your country. You might find this article helpful blumenthals.com/blog/2014/01/26/fake-reviews-everyone-is-doing-it-so-it-must-be-legal/
Who does this review system really help?
Hi neil. 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations so they are very important
After being ripped off by a car dealer, I left a one star rating, and have since been harassed and had abuse for doing so. This system does not promote fairness to the costumer either!
Consequently I have had to delete my review leaving the door open for other innocent people
Reviews, especially bad ones, are taken very seriously these days and can result in law suits (on either side, customers and company) . Since I don't know the exact situation I can't really say very much else here apart from the fact that nobody should ever be threatened in any way shape or form.
Ranking Academy , here are the exact details to help you advise me on my predicament:
I pay to for car service and mot (I paid more than I was quoted)
Two days later the car engine blows up.
The garage quotes a further £600 to look at the engine but might not find a fault as is internal.
Alternatively, they will buy the car from me.
Reluctantly, I sell them the car (for the same amount that the mot and service cost me)
"They" do not register the car as new owners, miraculously fix the car, and it is spotted by the police being driven with tax or insurance. Court summons go to my old address, when the "law" finally finds me, I am taken to a high court where I need to prove my innocence.
Crazy huh?! Yet this is lawful on every level? And nobody wants to get involved?
even 4 star fake reviews can mess up 5 star ratings. google simply efuse to remove one with no comments and they never even visited us.
I do agree. It can be very difficult indeed to get some reviews removed.
yes while they say my comment is good to the person in response as they do not see a 4 star as fake even though they are not a client. they left no message just 4 stars without review in words. thank you though found your video very helpful
Happy Paws many thanks
hello sir i am in big trouble,
i unpublish my google business website and my website gone from my dashboard but it appear when i search it on google,
i want to delete my website and it never show again in google search,
please help me someone
Althought you have deleted your site from your google my business it will take Google a little bit of time to delete it from its index. Hopefully it shouldn't take too long. Just give it a week or so.
Very good information. I will share with other businesses. I agree with some of the other comments by others.
Many thanks for your feedback and for sharing
This information will come in handy. Thank you!
My pleasure. Best of luck with your business
So sad 🙁 somebody came to my store and disrespected my daughter and made a FAKE review saying she saw a dead roach in her food and she complained. There was a whole other story actually but that’s another thing. What can I do about this?
Sorry to hear what has happened to you. You have to carefully handle this. Watch my video called how to answer negative reviews here: th-cam.com/video/BySSGch2KTo/w-d-xo.html
Ranking Academy thanks very much especially for responding quickly 😀I’ll check the vid
You are welcome
Remove a fake Google review - Nice Title, but ultimately I assure you it CAN NOT BE DONE> I help small business owners get ranked online year after year and we manage their GMB accounts. I would say at least 50% or more have suffered from a false review, fake comments or poor rankings from some joker, Guess What?! Google will do nothing if the review is 110% false (Even I got one from another Country!). The only way they will take it down is if they use hate speech. I am creating a FULL case study across multiple accounts of fake reviews and will post it back here once live on my TH-cam channel. The video was helpful, but fake reviews can not and will not be removed by Google.
Thanks for your feedback,Christopher. Although I agree with you it is difficult to remove a fake review, it is possible. Since you work in the industry I assume you are familiar with Joy Hawkins who is an expert in Google local and recently posted this article moz.com/blog/fake-negative-reviews-on-google where she managed to remove some fake reviews. Here is another example from the Local experts at whitespark whitespark.ca/blog/remove-fake-google-reviews/
Hello and thanks for your kind reply, I have read the Whitespark article but not the first one. Do you have any REAL examples of fake reviews getting removed? This gives me some hope, however I have had no success with trying to talk directly with Google My Business customer agents. Any Suggestions? Have you removed a fake review for a client? How did you do it?
but why
Sorry , I am not sure what your question is about.
We have recently received several fake reviews on FB & google and they all happened within the same period of time. It's obvious that one of our competitor did so and we jolly well know who. Although we cannot stop her from tarnishing our reputation but with such unprofessional behavior, she won't get too far too.
Really sorry to hear. Some people have no ethic. Make sure you adress this in the best possible way
We are suffering from the same situation. There is no point of posting fake and negative reviews. I am sure that they are our competitors and just trying to lower our ratings and to spoil our reputation over the internet. I hope Google will give us all a better solution for this!
Good one
Rahul Kalavala thanks
Awesome video!
Appending the ",5" to the end of the URL didn't add the stars for me. Can you confirm that this feature/option still works?
Hi Steve. Thanks for your feedback. It seems you are correct. I have just tried it and sadly it no longer works :-(
Hi bro
My Google Maps contact no is changed. Some one suggestion and edit my no. How it will be happen ????
Plz help me
Hi, thanks for the helpful content. Our business is being harassed by an ex employee. When I try to go to the 'flag review on google maps', it doesn't have the call, chat, email options. Would you be so kind to provide me with email, call number?
Hi There.
Thanks for watching. To see what the best way is to contact google watch this video th-cam.com/video/d3o0TtTle-E/w-d-xo.html and skip to 5:41
Good luck with that, I've had a disgruntled ex-employee who wrote a bad review about my company and its been on Google for 8 yrs.
Get a lawyer to send that ex employee a "cease & desist" letter and proceed into litigation if required
I had the same thing. 11 fake reviews and I called for 2 weeks straight every day and they removed 5 out of 11@@mikeg3213
@@creativelandscapedesigns9493 I looked into this this morning, in fact. A C&D letter *starts* at $750, can easily cost $1250 or $1500, and often doesn't actually accomplish anything except piss the person who left the fake review off more and give them grounds to (falsely) claim you're harassing them. When that doesn't work, to actually litigate, first it costs $7500-$10000 just for the legal process to subpoena the IP address of the review from Google. Then, after that, assuming the person wasn't using Tor or a VPN or simply posting from a public wifi network instead of their home, so you can prove who it was, then it can very easily cost another $15000 for the actual lawsuit, and even if you win not only can you not legally recoup your legal expenses, you're not even guaranteed a judgment that comes anywhere close to what you spent. And that's IF you win. So, the legal route is very, very difficult for anyone who isn't extremely wealthy. Not many small businesses have $750 to spare for a C&D letter, let alone $25000 for a long court case, and that's assuming either of those would actually be effective, which they may not be.
do you know how to create a link to send to customers to the 5 stars review part
Yes. Watch this video th-cam.com/video/6s5YZ2dKEmU/w-d-xo.html skip to 7:20
It's amazing how little power business owners have over google reviews. I'm all for freedom of speech but something is really amiss here. The fact ANYONE can post an unfair review even just your competition is incredibly easy to do. I can understand why there are so many fake positive reviews. You need them when it's so easy to tarnish your business with a click of a button. I can literally create 10 fake gmail accounts and post negative reviews on someones busines I dont like and Google will not do anything. You can even accuse the business of doing something illegal when it's completely untrue. Google reviews is totally a shambles and needs to go. It's become a joke.
Edited Another google review for 1 star by someone who complained they waited for 10 minutes to be seen when their appointment should have been 10 minutes earlier. It’s not like we were chatting and doing nothing. Literally attended to an anxious child.
What a joke this system is!!!!!!!!!!!!! Oh well I’ll just get my friends to put an extra 3 5 star reviews.
I couldn't agree more and it can be very frustrating. The best course of action is to answer those negative reviews in the best possible manner as prospect customers will see them. You could offer a 100% refund and whatever else on the house since those customers don't exist. It will show everyone how far you are willing to go to satisfy your customers
Ranking Academy What's bad is if you're in the health industry you have to reply in a certain way that doesn't infringe privacy laws because most of the time the customer is ignorant and see things from your everyday perspective not the health professional perspective for example working in the dental industry, someone typically complains their new filling came out too quickly when actual fact the patient's bite is too deep causing the filling to come out and they chose a filling over the expensive stronger crown.
Thanks for your input Jamie. I guess it's trickier for some verticals more than others
I agree a few people can ruin and kill your whole business. Somebody should take google to court for having a review section that can destroy the business. Many times the positive reviews are fake. Google reviews should go.
Yep. Google does a very piss poor job with reviews. Just goes to show you how little you can trust the reviews to begin with.
I had some immature kid and his friends leave me a 11 fake reviews and I could only get 5 removed. Google don't care if the reviews are fake , they cant tell if they are fake or not and it only gets removed if the review has swearing or they write a review that doesn't make sense. So I beat them at their own game and I went out every day and hustled up 5 star reviews. I would ask anyone that had a phone if they could leave me a quick 5 star review. I messaged people on facebook. I ended up getting 40 5 star reviews and blew them 6 fake reviews out of the water. Its sad this is the game we have to play but when it comes to your buisness and providing for your family, you gotta do what you gotta do.
Hi Musser. I totally understand your frustration and you clearly did an awesome job collecting 40 5 star reviews. At least it was a great incentive and definitely the right strategy. I would have done the same
Musser Entertainment much respect to you sir
Well unfortunately thier are many fake 5 star reviews. I know some businesses that are horrible and they ask for 5 star reviews and give people money or something small for free.
how to remove those 5 fake review
I can completely empathize with you.
There are businesses who also make fake positive reviews for their business. I was a sales rep of this particular company, and we were asked by our trainer to talk to our friends to make a positive review on the company (even though we know it is not true) and we will received additional points.
This is all too common. I know a few businesses that use fake accounts to boost their rating.
Sorry to say that but google doesn't care about review quality. Every day I come across fake paid reviews and nothing can be done with them. Flagging doesn't work, they just don't care. Honestly, you need one decent programmer who could write a system that would auto-remove paid reviews or reviews that doesn't make any sense...
I understand and share your frustration as I have also been victim of fake reviews. Admittedly it doesn't always work but sometimes it does so it's worth a try.
Has anyone ever considered trying to use a DMCA request to remove GMB reviews... claiming the REVIEW comment violates copyright? Like, I thought, maybe publish a "poem" somewhere online containing a few lines of the review, then submit a DMCA takedown to Google for the review, just like you get get them to remove a page from the search results with a DMCA takedown. I don't know how to file a DMCA takedown, but I wonder if anyone who knows what they're doing has thought of this and tried it.
I flagged bad fake reviews which was made at the same time it was not removed so later I called google and unfortunately their specialist team did not removed them, is there any further steps that I can take?
Unfortunately there isn't a lot more you can do. Just trying getting more positive review to drown the negative one. Respond to the negative one in a professional way
@@rankingacademy Thank you so much for quick reply :) 🙏🏻
You can actually click and block their profile and the comments will be removed.
Google also removes legit reviews. I don’t trust their reviews anymore!
I know, I know.
Google refuses to remove 3 fake reviews, even though I've done everything accordingly. Business rating tanked as I only had 2 prior to the incident, they keep saying that it doesn't violate their rules even though it clearly does. I'm at a loss here. :/
Hi gornemant. Unfortunately there is no guarantee google will remove reviews when flagged. I am dubious this is the reason your rankings have tanked since reviews are only part of what influences rankings. In your case, i will try to build more positive reviews to drawn the negative ones and look at building backlinks which influence rankings far more than reviews.
They did that to me too... an obviously fake, vindictive review from a clearly fake account, claiming that I would commit crimes IN THE FUTURE, they said was fine. And they won't bury it no matter how many good reviews I've gotten since then. My search ranking hasn't tanked, thankfully, but it's annoying to see someone call me a "thief" right on the front page of search results every time I google my business. I'm sorry I ever set up a GMB account.
It seems after these years of practice, creating GMB is a suicidal action of a business. It will be better to be without the GMB. Any one can write anything about our business. And Google doesn't care about our business and the reputation. All these experts are asking us to "Answer the reviews polity and professionally". It clearly shows these people never faced the fake review attack from the competitors.
I have once customer give my business one star no comments. That review is valid. Two months later my business got another one star review, this time from her father in law. The second review was never our customer. Question: Can former customers lobby family and friends to give negative reviews. Is this within Google policy? The Phone number and email is not available anymore that I can find. Google has no way of explaining my case. I have tried the feedback feature. Help!! How can I get a fake review removed if Google doesn't reach out to me so that I can make my case. They just assume I am lying. I've left the valid review alone and only disputed the fake one.
This video is 4 years old now, and the instructions are not applicable any longer. Google has changed formats, and pages, and you can hardly follow these instructions any longer, aas they do not apply. Can you please update this video to how Google expects you to report fake reviews?, because this one is not working. And you can no longer contact Google by email or phone for a negative fake review.
I'm feeling woozy. I've been over 10 years a developer for google. NO use ... it's all just balloons
you give us so much opening talk. overall your video is useful and I love it
Thanks a lot jose
Any tips to deal with reviews being reported as fake? In my Observation, having your reviews flagged and reported as fake will directly and shortly impact your rankings in very adverse ways.
No it won't
Fake reviews don't help businesses or customers but until the ability to write reviews totally anonymously is removed they will continue. It takes only minutes to create several fake accounts and with one click you can give a bad score many times over, but that's what we all wanted right?
Not really what anyone wants but sadly we are at the mercy of Google :-(
google never removes inappropriate reviews. its frustrating.
I understand your frustration but Google does remove reviews. I know it's not simple
I selected a consultancy for my Canada visa process based on their google reviews but they seem to be fake. They keep removing all the victims reviews stating its fake. I have all the proof that this company is fake. How do I report them to google? Sir please help me with it
Companies cannot remove negative reviews so I am not sure how you will manage to prove this company is fake unless you have solid evidence you can give google
Hi luc, is it worth trying to complain a second time on the same review. I have a 1 star review before I even started trading. I spoke to google directly, and they would not remove. Does google actually read the review or is it automated depending on the complaint category.?
Have you tried reaching out to them via their twitter or Facebook page? I am publishing a video on this this very afternoon so keep your eyes peeled
So y’all can’t take criticism so you censor people for having bad business practices.
Not at all
Dear Sir I rent my villa on google map I receive some comments with low star frome persons that have never been to my villa I would like to know how I can stop this person and if they have the right to do so in one instance one person after I reply to his comments he cancelled his comments but google map left star level low can you please advise me thanks
Just follow the advice in the video. You might also want to reach out to Google via their twitter account
People are abusing this to hide actual genuine negative reviews, so there are both pros and cons to this.
It's not as easy as that. Google decides which reviews should be removed
I like all of his videos he has different and very interesting tutorials and very usufull👍
Many thanks Maka
Thanks for your video,Do you know how to remove Yelp bad reviews,can you please share with us?
Yelp bad reviews are rather easy to deal with, much easier than Google or Facebook. Log into your Yelp Business Owner Portal, click on the review you want to remove, and write a message to yelp. It is very important to point out the facts that explain how this person has not been a customer or had a customer experience at your store.
Does deleting my site from google business remove all rating?
Are you talking about deleting a site or a GMB profile?
@@rankingacademy yes gmb profile
I posted a legit review for my State Farm agent who turned a blind eye to contractor fraud. My review did not go into any detail. The review only stated that the State Farm agent has integrity issues. My review was removed. And his reviews only showed 5 star reviews even though all his reviews came to a 4.9 stars. I don't put any weight on Google reviews any longer
ok, thanks for your comment
I've been seeing good reviews and recommendations to *69datageek* on Instagram so I decided to give them a try, to my greatest surprise, they got the bad review removed absolutely perfectly,his such a Master class.
What if that business deserves a 1 star rating because of what they did , don't u think it's unfair for Google to remove that rating ,I only review places that iv gone too,and google removes all the reviews ,and that fraud guy who did fraud with us should walk around freely ?? I don't want other people to go through the shit I went through so I gave a review ,and Google maps removed it,I want to know to put it back there
Google doesn't remove reviews just because it's a one star. As a matter of fact it is very hard to remove a review from an account. Not sure why yours would be removed.
@@rankingacademy I have no idea...
@Ranking Academy, Great video sir! Hope my like got you closer to 2K likes!
And I agree with every frustrated person on this page. You put in so much of your time and effort to make a good name , and there are people who willingly spam it with fake one stars using the same words in the reviews and Googles only response is it is not a policy violation.
"No! It is not at all a Policy Violation."
Am I the only one who wants that particular line from Googles response to become a meme??
After all Memes spread faster right???
Once again , Great Video sir! :) :D
Many thanks Karthik. I like the idea of a meme ;-)
Thanks a lot, a fake review took me onto youtube and the resolution provided by you is helping me.
Many thanks. I'm glad you found it useful
My crap neighbor gave my company a bad rating! Was never a customer!
Sorry to hear that. Just respond to it as professionally and di[diplomatically as you can
This is SO out of date. The Twitter contact isn't working and the contact directly has been changed so you can't contact Google. Why do we keep putting up with this shit. It's such a waste of valuable time.
abchackers,com can help you
@@teresaroy729 They look like scam artists.
@@BlackKettleRanch I got help from them too, they're legit
What do you do when the business lies to get your legitimate negative review taken down? They had awful customer service and were even more rude to me in replying to my review than they were to me at the time of service. Now they’ve taken my completely honest and level-headed review down and I see the only way they could have done that is to lie. I can’t find any way to report it. A good business tries to rectify the problem instead of being rude and then getting away with it. No protection for the consumer in this scenario.
Just re-post it and mentioned it's genuine and you can be contacted by Google if they wish
Hi auds , I don’t know if it will help, but my business received a shocking review ( it was on the ask a question page actually), it still has no remove option..by a schoolchild friend of my grandson ( I guess they thought it was funny). Get as many people with google accounts to flag the review and list it as hate speech, or whatever it is on the option. I don’t know if a real person reads the review, but it was removed within half hour Of notification , go full on with violation. Nobody from google contacted me. It has been removed, hope it helps x
Hi @ranking academy!! Can you tell me the most important factor in seo?
Links
What happens if it was a customer but they lied in the review, is that not fake?
It is but it's difficult to prove and unlikely to be removed. Just respond to it in the most professional way
AbcHackers,com does this better and faster than wasting your time on all these videos..
You are a amazing person for helping others 👏👏👏
Many thanks
What if your business does suck?
Then I guess you get what you deserve
I gave 1 star review to a couple of businesses, one with only 2 prior reviews which should have dropped it down to 3.67 but their ratings remained at 5.0/5.0 so I believe there's a way to pay Google or buy some expensive membership to stay at 5.0 regardless of the actual ratings. The business of America is business!
I'm afraid I have to disagree with you. There is no way Google would compromise their review rating feature just for a few bucks
@@rankingacademy Google Spine Injury Regenerative Orthopaedics in Overland Park, Kansas. It has only 3 reviews, 2x 5-star and 1x 1-star, but their score is 5.0 with all 3 reviews showing as 5-star to where none would go beyond to read the reviews.
OMG this is amazing
Thanks elisabeth, welcome on board
Video started 1:49
Thank you very much for this content
It's my pleasure leonarda
What I want to know is the technical aspects of the flagging they don't explain how to categorize the report there's a fake review with 5 stars with no explanation and so on but the good reviews 1 star to 2 stars tell theirs reasons why they reviewed such, such as bad service rude clerks and the such
Nice Video, But which may be the right flag inappropriate for fake review? First one looks prominent for me. Can this happen for a mobile app too?
Good information but a misleading title. It is not about how to remove a one star review.
Great sir
Thanks
A guy came to store he is fake guy he want $224
I said sorry
He said I will fillup your bad reviews
He fillup don’t buy tabacco this store I open tabacco bag 💼 in side COCKROACHES 🪳
Can I review this fake review or I will go to police 👮♀️ station? Help me sir
Thanks sir for your useful information
So nice of you. Thanks for your comment
as je goögle ni vertuwt¨shaauwelen, noi di bot not nog a lot lernenie (actually simply to unterstand)
Do you need help?
@@aaronwesley251 No, Aaron, it's just linguistic trick, that's all...
Thank you for sharing this information on how to remove the fake google review. However, google do not remove fake rating even though it violates googles policy. Fake review with 1 star rating impacts business's overall rating score in google. I think instead of reaching out to google support it's best to seek a legal support.
It's worth a try
GET TO THE FUCKING POINT!
abchackers,com can delete any bad information or reputation online for you without stress
There is actually a case in Australia where a business successfully sued Google for the fake reviews on his business. I think he Informed google and kept the communications so Google could not claim ignorance. Google had to remove the reviews plus pay damages. I have been trying to communicate with the feedback feature and taking screen captures. I'm keeping screen shots of my feedback informing Google in case this person continues to lobby people for bad reviews for my business.
Nice to hear. I hope at some point Google becomes better at dealing with fake reviews
This doesn't work anymore. Google can't keep up. I have a review for a client that states the receptionist is a "bit_h" and was on her period (they used a 4 letter word beginning with r) and it will not come down after 1 year and I have flagged it 3 times.
This is much more in line with my experience of how GMB ignores obvious violations of their policy than anything else I've seen.
Their phone support told me that flagging multiple times doesn't matter, either... once the decision is made the first time you flag, it's made, and they won't reconsider.
I just got 2 today that was a 1. Both people seem to be from another park of the country are not members of our dog park and didn't even leave any comments. Very irritating.
I Understand your frustration Joan. Just follow the recommendations I suggested in the video and hopefully it will do the trick.
You realize you're helping corrupt businesses hide genuine reviews by unsatisfied people. So in result you're not helping. This gives businesses an angle in hiding and sorting reviews which is wrong.
If you think so
How to remove a fake Facebook review in a business page ??