For those who aren't aware yet, Banks are supposed to follow the directives given by law enforcement agencies like police, IT , courts etc. If there is a directive that someone's account has to be frozen, bank doesn't have any other choice. It cannot be unfrozen till there is a new directive from the same agency that had initially directed the bank officially to freeze the account. We can clearly see three things here. 1. The CSP didn't misuse the money. The money was deposited. 2. The police has asked the bank to freeze the account. Banks do not and are not supposed to know all the details of such directives. 3. The best bank can do is tell the customer to clear the issue with the implementing agency and arrange for that agency to direct the bank to unfreeze the account. Oko Sungkum, please change the title. Its not an SBI scam. You are doing a great job. 👍
Exactly. It's the customer's account that is deemed as fraud and frozen by the law enforcement agencies. There must be some valid reasons for the freezing of the account and it is the customer who needs to clear up with the law enforcement agencies. The real question that should be asked is why did the account get frozen? Was it used for some fraudulent transactions before this incident?
You are right. The CSP transfers the money into their account and gives the customer cash. They are not a bank. The reporter has not understood the issue proper and unfortunately, is badgering the lady. It's not their fault.
A short message to all is never to do any withdrawal or deposit transaction from any outlet or shop through a third party app or channel, if you don't want to get in trouble like this. Please ask the operator to do your transaction from the proper KIOSK portal and ask for an online receipt for future reference
At first i thought SBI scammed its customer!!! @Globalwindow. The Title of the video should have been written differently. A poor comprehensive reader like me would presume a negative story of SBI before watching till 0:00 minute of the video. The title itself weights heavily on the reputation of SBI, which they, in recent years had been reinventing their already defamed customer relationship. What if the title be, "A fraudster scammed SBI CSC" This Could have saved my time from watching till the last minute of the video 😁. Else, all your efforts in reporting the truth are duly respected.
@@nokalkr3622 Here, I am just viewing my thoughts according to how she talks. She might be screwed ofcourse but she could have talked in a little more decent way and that's what am just trying to say. If you think am wrong, it's okay.. I don't mind and instead I appreciate your concern towards my comment. ✌
This is the problem of customer service. Surprise to hear police are involving in freezing account especially Assam police is it legal for them to do so.Higher Authority should look into the matter and punished those fraud police personal if they are involving in this kind of matters.
Rather others are surprise some seemingly educated people still do not know that law enforcing agencies can freeze bank accounts!!!....It will be better to upgrade our knowledge instead of staying surprise.
A catchy youtube title and thumbnail is very important because it makes the viewers want to click it. But if a channel posts misleading Titles and bait viewers into clicking it, the channel will soon lose its credibility. I think the title is misleading. Anyway good job Global Window, your journalism is always best because u are unbiased and u always makes it a point to show both sides of the story. Keep it up
Great job GW 👍 N what kind of customer service point is thar when they can't giv the customers proper service. Better to close down if they can't able to solve the customers grievances.
No need to blame on CSP or SBI BANK . She didn't used CSP PORTAL She used her personal Account like googlepay o phone pay at all. Better to verify her Account n customer Account
I believe CSP when given licence to operate are also made to open a CSP current account which should be used by the CSP for all transactions happening through the licenced CSP, now if the CSP agent is using his\her personal account to transact for the customers then such mishappenings should be the liability of the licence owner. Infact the bank should revoke this CSP licence for not following the transaction agreement.
@@redminote-vb1xg, CSP kiosk services can be used by customers who bring ATM cards or if ekyc has been registered in their accounts for aadhar based transactions. Sometimes, CSPs get requests from customers who have neither. We can clearly hear her being asked and she confirming that there were just two transactions done through her account that day. That means its not the usual practice. Help comes at a premium sometimes. Its unfortunate that her help resulted in this mess.
SBI RBO should be held accountable. There are only 2 RBOs in Nagaland. I.e. Dimapur and Mokokchung which over see the functions of all CSPs of different BCs in Nagaland.
If it's a genuine case then instead of going to CSP that particular customer can always approach his or her home branch and approach service manager along with application or write up a mail to the concerned team stating the date,time, mentioning the transaction ID and also attaching a screenshot shot image of the same because doing so with proof will resolve their problem at the earliest.
I heard the scam of sbi fraud account 4m past years...its like a virus creating problems to others just because of 1 or 2 making easy money. Usually they got the idea 4m cities like bangalore and Delhi. Police should call up CIB n caught that thief's.
Dear Reporter, Though I am not in favour of any, I can clearly understand that it's not SBI Scam or CSP Scam as per the interview. The money was deposited into the account and no misappropriation. Any Government/Organization/Institution/individual, etc , when directed from any law enforcing agency issuing directives, no option is available with them and the concerned entity has to directly/indirectly approach and clarify from the issuing/enforcing agency. In this case, the law enforcing agency is the Police Department and not SBI CSP or whatever says through your title. "TITLE IS MISGUIDING AND MISLEADING" PLEASE CHANGE THE TITLE. Kindly be honest to oneself and respect others too.
Good day all as we have heard the conversation between reporter and service assistant of SBI customer service point it would be much better for us to go direct to concern bank.thank you Global Window for the information
As the interview went on I felt like the reporter didn't got the point. She said the transaction was done through her personal account via gpay as well as she paid him the amount in cash. That story ends there and it has nothing to do with CSP. The customer must be going through tough times but I think it's his sole problem to solve. Just my point of view according to the video
No no no... This office should require all depositors to produce Aadhar and Pan Card. This is a must for all bank transactions. 🎉🎉🎉🎉🎉🎉🎉 Just get a official bank account and stop using service points. 💸💸💸💸💸💸💸
Sungkúm Aier ..I appreciate ur skill and job. How could the employee suffered without any genuine reason for 5,6 months..fraud account ,which and why..
Its is better not to open SBI Account as will those who are using SBI account can close down because many better banks and good facilities are there better better than SBI.
SBI CSP is not doing enough, and they are still making unnecessary justification. Are they still gonna wait for another six months to let sometime happen? Many CSP here needs to be screen and evaluated again and this kind of CSP must be closed down.They don't care for customers they only care for their business! Purely business sided!
We are MAD. People are blaming Assam police for putting on hold. Deposited amount will be safe by freezing or putting on hold system. Arrest the person registered for customers service outlet. Or arrest the person who is running this outlet.
Account de kon pera deposit investment kore sea deposit kora depositor hi fraud money hobo fraudulent activity person arrest korebolagea neki oooh Thankyou Sir for your channel support.
I got scam too... withdrawed cash from ATM in nutun bosti area, the amount was deducted but cash never came out... waited for hours then complaint to branch.. but they were explaining what what and many procedures to go here and there Soooo, I taped out... I think they are all involved, losing us in procedures and processes
Should not accuse others without proper verification. Customer should give complaint in written and take the response in written. Without any evidence accusing CSP and SBI is not a good reporting.
CSP people should file a suit. They are not updating with progress of the case. If they push this, it wouldn't have taken this long. Since they have filed an FIR, they can take the matter to court and that way it can be pursued faster.
As a member of the CRA (Comment Reading Association), I’m here only to read comments. Please keep the comments short and simple. We do appreciate your typing efforts. Also please be careful for your spellings. Thank you and have a great day!
Just go and inquire in the SBI and ask the SBI Chief Manager of Dimapur Main Branch without the approval of the Bank Customers Account cannot be freeze, whether be it the Assam Police or Jorhat SBI Regional office, they will issue or give information regarding the reason for the Freezing,
People who are commenting without knowing what is the meaning of account freeze. ACC freeze mean if someone has black money and they send it to your acc than that particular amount will be freezed in ur account.
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This channel and adona deserve to grow more than any other misa misi channel doing vlog on their daily life...bisi bal kam kuri ase public karni 👍👍
Very true 👍
Everyone cannot become one so let them do in their own ways. Just my opinion
@@IkatoSwu-de2js little knowledge is dangerous so think twice before u speak 📌
Everyone is good in their own way,like we also occupy space,in our different way.
For news channel they must have a certificate but they are using power In ter own
Damn! This reporter is savage and straight on point. Very intellectual indeed.
Former DNSU President. Former President of tribal youth front and he also runs the Global Window. He is to the point as always
@@bendanglibalongkumer5256 oh I see... That's why he seems very intelligent and has a great personality. People like him make our Nagaland great.
Best reporter Sir Sungkum Aier👌👍
Salute to the Reporter Global Window and the whole team❤❤
Nagalaind is going to be lawlessness land, so sad. By the way, appreciate global windows for opening our eyes.
For those who aren't aware yet, Banks are supposed to follow the directives given by law enforcement agencies like police, IT , courts etc. If there is a directive that someone's account has to be frozen, bank doesn't have any other choice. It cannot be unfrozen till there is a new directive from the same agency that had initially directed the bank officially to freeze the account.
We can clearly see three things here.
1. The CSP didn't misuse the money. The money was deposited.
2. The police has asked the bank to freeze the account. Banks do not and are not supposed to know all the details of such directives.
3. The best bank can do is tell the customer to clear the issue with the implementing agency and arrange for that agency to direct the bank to unfreeze the account.
Oko Sungkum, please change the title. Its not an SBI scam. You are doing a great job. 👍
Exactly. It's the customer's account that is deemed as fraud and frozen by the law enforcement agencies. There must be some valid reasons for the freezing of the account and it is the customer who needs to clear up with the law enforcement agencies. The real question that should be asked is why did the account get frozen? Was it used for some fraudulent transactions before this incident?
Totally agreed👍 bro
You are right. The CSP transfers the money into their account and gives the customer cash. They are not a bank. The reporter has not understood the issue proper and unfortunately, is badgering the lady. It's not their fault.
Agreed. People should have knowledge regarding this...
Why she is using her personal account for transaction in CSP
Whatever it's 1 rupees or 2 rupees we must fight
Yes because every single penny counts 😢
Yes,
Salute to the reporter Global window God bless you ❤❤❤❤
A short message to all is never to do any withdrawal or deposit transaction from any outlet or shop through a third party app or channel, if you don't want to get in trouble like this. Please ask the operator to do your transaction from the proper KIOSK portal and ask for an online receipt for future reference
It's been 6 month and she is still saying to wait for another days it's better to closed that service point.
you did not get it yet. do you
😅
qap😊q😊aq
It's not the fault of the CSP.
The amount is credited to the customer's Account... So it's not the fault of the CSP.
Thank you GW for bringing to public awareness about the risks involved in availing such loosely organised services provided by agencies such as CSP
Excellent initiative from Global Window's Reporter , you are a every inch a Man. 👍💪🙏
At first i thought SBI scammed its customer!!! @Globalwindow. The Title of the video should have been written differently. A poor comprehensive reader like me would presume a negative story of SBI before watching till 0:00 minute of the video. The title itself weights heavily on the reputation of SBI, which they, in recent years had been reinventing their already defamed customer relationship. What if the title be, "A fraudster scammed SBI CSC" This Could have saved my time from watching till the last minute of the video 😁. Else, all your efforts in reporting the truth are duly respected.
One of the best reporter❤❤... And I really don't like the way that CSP employee talks.
What do u mean?? She got screwed too Bcz of 1 2 customer.
Csp employee over smart
@@nokalkr3622 Here, I am just viewing my thoughts according to how she talks. She might be screwed ofcourse but she could have talked in a little more decent way and that's what am just trying to say. If you think am wrong, it's okay.. I don't mind and instead I appreciate your concern towards my comment. ✌
I don't see any rude in CSP, she too in depressed as she too face the same problem
Dat girl is so irritating ,the way she talk i don't like,very rude no respect of him, don't know how to talk wit others;
Global window doing great job for the poorest of the poorest God bless all the staffs....
Thanks, Global window for the initiative.
If she can't do anything then this CSP should be close
If your company cannot take the risk why running the company closed the company who is the owner please take initiative step
Company police milkne chor
Moreover they are not authorised to use Google pay or Phone pee as an SBI CUSTOMER SERVICE POINT. they should do through proper channel
@@tangitjamir8928 hosa ase
Well said 👍
Yes risk is upon csp
This is the problem of customer service. Surprise to hear police are involving in freezing account especially Assam police is it legal for them to do so.Higher Authority should look into the matter and punished those fraud police personal if they are involving in this kind of matters.
Don't trust police
No its not...Glad this issue was brought up. People should be aware of cyber crimes.
Rather others are surprise some seemingly educated people still do not know that law enforcing agencies can freeze bank accounts!!!....It will be better to upgrade our knowledge instead of staying surprise.
A catchy youtube title and thumbnail is very important because it makes the viewers want to click it. But if a channel posts misleading Titles and bait viewers into clicking it, the channel will soon lose its credibility.
I think the title is misleading. Anyway good job Global Window, your journalism is always best because u are unbiased and u always makes it a point to show both sides of the story. Keep it up
Odi Sungkum the best journalism 🙏👍
Thank you global window, people be aware of such fraudsters.
The best is avoid CSP services in future
A CSC without responsibility, without solution, without cctv..
Great job GW 👍
N what kind of customer service point is thar when they can't giv the customers proper service.
Better to close down if they can't able to solve the customers grievances.
Etu kua.... Pro max reporter..... Well done sir👏👏👏👏👏👏👏👏
No need to blame on CSP or SBI BANK . She didn't used CSP PORTAL She used her personal Account like googlepay o phone pay at all. Better to verify her Account n customer Account
This is also 100% truth ho, should check her account mentioning on that very particular date.
Compensation should be given to the Victim By the Bank
According to me SBI should hold accountability as csp is under SBI.
Why? What exactly is the CSP's fault here?
When there is a problem in particular account. Why blame the CSP?
I believe CSP when given licence to operate are also made to open a CSP current account which should be used by the CSP for all transactions happening through the licenced CSP, now if the CSP agent is using his\her personal account to transact for the customers then such mishappenings should be the liability of the licence owner. Infact the bank should revoke this CSP licence for not following the transaction agreement.
@@redminote-vb1xg, CSP kiosk services can be used by customers who bring ATM cards or if ekyc has been registered in their accounts for aadhar based transactions. Sometimes, CSPs get requests from customers who have neither. We can clearly hear her being asked and she confirming that there were just two transactions done through her account that day. That means its not the usual practice.
Help comes at a premium sometimes. Its unfortunate that her help resulted in this mess.
Such a casual attitude from the CSV team. 😢
What is CSV?
It's not CSV it's CSP(customer service point)
Reporter legend salute❤
Very helpful channel 👍
SBI RBO should be held accountable.
There are only 2 RBOs in Nagaland.
I.e. Dimapur and Mokokchung which over see the functions of all CSPs of different BCs in Nagaland.
If it's a genuine case then instead of going to CSP that particular customer can always approach his or her home branch and approach service manager along with application or write up a mail to the concerned team stating the date,time, mentioning the transaction ID and also attaching a screenshot shot image of the same
because doing so with proof will resolve their problem at the earliest.
This is not the only the first time in dimapur...the authority must take strict investigation
We really appreciate for inquiry such public problem, sulate sir
Talented reporter sir, Sungkum Aier👍👍🏻
I don't trust that rice hotel next to service point 😂😂😂😂
😂😂😂 wholesale rate pra di ase . Please do visit
I was searching for this comment 😂😂😂
😂
Me tooo
🤣🤣🤣
I heard the scam of sbi fraud account 4m past years...its like a virus creating problems to others just because of 1 or 2 making easy money. Usually they got the idea 4m cities like bangalore and Delhi. Police should call up CIB n caught that thief's.
Good job sir best reporter global window channel👍👍👍👍
Dear Reporter,
Though I am not in favour of any, I can clearly understand that it's not SBI Scam or CSP Scam as per the interview. The money was deposited into the account and no misappropriation.
Any Government/Organization/Institution/individual, etc , when directed from any law enforcing agency issuing directives, no option is available with them and the concerned entity has to directly/indirectly approach and clarify from the issuing/enforcing agency.
In this case, the law enforcing agency is the Police Department and not SBI CSP or whatever says through your title.
"TITLE IS MISGUIDING AND MISLEADING" PLEASE CHANGE THE TITLE.
Kindly be honest to oneself and respect others too.
Best Reporter sirji....u r right he best who works for the people's
Thank you for the yeoman service to the needy peoples
Good day all as we have heard the conversation between reporter and service assistant of SBI customer service point it would be much better for us to go direct to concern bank.thank you Global Window for the information
Yes. Please go to bank or respective bank ATM boots in person and do all the transactions instead of going to any kind of Customer Service Point(CSP).
There should be cctv on every CSP .Since, it's already written on the form before one opens a centre.
They way CSP executive talks really irritates me.
The lady in the bank was oversmart and irritating damn clever bt this reporter was direct and straight to the point.
As the interview went on I felt like the reporter didn't got the point. She said the transaction was done through her personal account via gpay as well as she paid him the amount in cash. That story ends there and it has nothing to do with CSP. The customer must be going through tough times but I think it's his sole problem to solve. Just my point of view according to the video
More n more scams will happen as we become so much dependent on this online and technologies...
Yes thank you sir ....we should Stop tis kind of nonsense business....
Better close down unnecessary service, offcourse for those people it seems easy way to workout, but sometimes it's so risky.. GW👍
No no no... This office should require all depositors to produce Aadhar and Pan Card. This is a must for all bank transactions.
🎉🎉🎉🎉🎉🎉🎉
Just get a official bank account and stop using service points.
💸💸💸💸💸💸💸
Best best best reporter Aier
Sir, You r the Best Naga Nagames reporter. keep it up👍
It's not like she did the fraud or that she gained anything by this scam.
Sungkúm Aier ..I appreciate ur skill and job. How could the employee suffered without any genuine reason for 5,6 months..fraud account ,which and why..
Its is better not to open SBI Account as will those who are using SBI account can close down because many better banks and good facilities are there better better than SBI.
Savage reporter.. Straight to the point.
Great work G.W
Peshi Phal Khopor asea Serious Check Kuribi aro, Moi laga bi 80000 same ena hoise....👍👍👍
Best reporter salute 👍🙏🙏🙏🙏
Bro, go to ur home branch bank and directly deal with the manager aram se Kam hoijabo don't go anywhere.
This is y I don't have an sbi account.
Hehehe 😅
SBI CSP is not doing enough, and they are still making unnecessary justification. Are they still gonna wait for another six months to let sometime happen? Many CSP here needs to be screen and evaluated again and this kind of CSP must be closed down.They don't care for customers they only care for their business! Purely business sided!
Mr sungkum u r best reporter 4us👍👍👍👍👍👍👍👍👍👍👍👍✌✌✌✌👍🙏
I salute you sir God bless you n your family thankq long live
I don't trust this kind of girl once I got scam by this kind of girl in jockey store 😢
This reporter is the best in Nagaland 👍
We are MAD. People are blaming Assam police for putting on hold. Deposited amount will be safe by freezing or putting on hold system.
Arrest the person registered for customers service outlet. Or arrest the person who is running this outlet.
Thats their duty. To solve the salary. If not should close that CSP
Account de kon pera deposit investment kore sea deposit kora depositor hi fraud money hobo fraudulent activity person arrest korebolagea neki oooh Thankyou Sir for your channel support.
I got scam too... withdrawed cash from ATM in nutun bosti area, the amount was deducted but cash never came out... waited for hours then complaint to branch.. but they were explaining what what and many procedures to go here and there Soooo, I taped out... I think they are all involved, losing us in procedures and processes
This is it best Reporter 👍 keep going ❤
Same case here in Peren SBI ....13500/- deducted ..now iam enquiring.....if my money not reverse back I will surely expose in media platforms
Thank you Global window... Naga eye opener...
Close this Hotel CSP..6 month is already gone..go now and solve the problem
that tsumar very pek pek just get her into ILP matter n let her pek pek wit the gov or other authorities bas simple✌
Should not accuse others without proper verification. Customer should give complaint in written and take the response in written. Without any evidence accusing CSP and SBI is not a good reporting.
CSP people should file a suit. They are not updating with progress of the case. If they push this, it wouldn't have taken this long. Since they have filed an FIR, they can take the matter to court and that way it can be pursued faster.
SBI should take the initiate .
Sbi scamming customers will be the worst kind of scames in nagaland and india. The biggest news. 😮😮😮
Always the best reporter
Mr Sungkum 💪💪👌👌
Best channel....new subscriber
Thank you sir for hard working.
Good information thank you so much global window ❤❤
Should FIR against that case
Thank you GW 👍👍👍
As a member of the CRA (Comment Reading Association), I’m here only to read comments. Please keep the comments short and simple. We do appreciate your typing efforts. Also please be careful for your spellings. Thank you and have a great day!
Sir so far there is no spelling mistakes in the C section
But I'm trying my best
Yours truly senior mrx
Sbi manager are very oversmart they dnt knw how to talk with customer because of customer only they r working without us they r nothing
Hat's off Sir Sungkum 👏
Just go and inquire in the SBI and ask the SBI Chief Manager of Dimapur Main Branch without the approval of the Bank Customers Account cannot be freeze, whether be it the Assam Police or Jorhat SBI Regional office, they will issue or give information regarding the reason for the Freezing,
Why the CSP is open for??? this kind of agency should close one and for all, ever were is scams .
If she will not make any option she will be arrest, no excuse for her.
Dis kind of service should be close seriously 5 6 months and still wat.
Any bank would have freezed the account. Its not about SBI.
People who are commenting without knowing what is the meaning of account freeze.
ACC freeze mean if someone has black money and they send it to your acc than that particular amount will be freezed in ur account.
Great reporter keep going 👍
It's just that Customer service point is fraud...