NextGen Hospitality - Mr. Javed K

In this episode, we discuss the evolving guest expectations with Mr Javed, GM of Nagarjuna Suites, a 77 beds property on the outer ring road of Bangalore. He talks about how the guests expect more choices when it comes to communication and technology will have a key role to play to meet their expectations. Hotels need to overcome the barriers to technology adoption while continuing to balance the human touch which is critical in the hospitality industry.