How Amazon Returns Work
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- เผยแพร่เมื่อ 16 มิ.ย. 2024
- Returns take a major toll on retailers' bottom line and on the planet, but Amazon is taking big steps to change that. Free returns are now offered on almost all Amazon orders, with a new option to bring unboxed items in-person to any Kohl's store. The majority of returned Amazon items are resold to other consumers or liquidators, returned to suppliers, or donated through a new program Amazon hopes will cut down on waste.
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How Amazon Returns Work
I returned an Amazon item to a UPS store. It took less than a minute, and was probably the fastest return I've ever done.
I work at UPS. We have TRAILERS full of Amazon returns, and that's just our Hub.
Same I was like hmm cool.
There's an amazon store in my town. Whenever I need to make a return I literally just walk in and put my package in a drop box. In and out in 15 seconds, barely enough time to say have a nice day to the person working there.
Stuff and more Day sort Loader here. That smirk is forever ingrained in my mind, also. Yall wouldn’t believe just how much those packages go through to get to you sometimes lmao. The abuse!
Me too
Wal Mart: stand in line for 30 minutes to return an item
Amazon: we'll pick it up at your door 🚚
@Pranta Biswas in india
@Pranta Biswas overpride Indian detected...
walmart sucks ass i hate going to that place, would rather go to the dollar store too bad they don't have healthy food there, they never have carts or baskets, bunch of people always in the way, and not enough workers at the registers, full of lines, automated machines never work
@@jon-unicorn-doxxer how is he being overpride ? He mentioned "Walmart owned" which is embarrassing for us since we don't have a major e commerce company of our own
You get your money back faster from waiting in line than by waiting for someone to pick it up and make it to the warehouse.
if companies would stop false advertising on amazon, we wouldn't need to return our purchases.
True.
There's also just a bunch of garbage products that break after a single use or fail in some epic way. I've had the worst luck with replacement computer parts.
Well, a significant percentage would not need to be returned. I never know why or how these companies get away with some of their terrible false advertisements and lies.
_sad_ , that's never happened to me before lmao
Sometime there are fake reviews as well.
Who are these 21% who DON'T want free return shipping lol wtf
and the total % don't add up to 100%...
Misaka Mikoto 79+21 + ?
They don't mind paying
@@testtanh1033 3:09 34+21+14+10+9+5+4=97.
The cost of the "free return" is added to the sale price, whether you return it or not.
CNBC really upping their TH-cam game.
@Softy standard for CNBC
Ikr. It's the only thing that made me subscribe.
They’ve been doing these for years...
Softy this is not out of the ordinary for CNBC, there’s probably a 100 of these mini documentary news segments on this channel.
yes CNBC is trying to capture the unique stuff on the world and business. good.
I’m surprised they didn’t talk about the whole “I bought $3000 worth of amazon returns for $400!!”
From who?
@Karanjeet Kainth not anymore. By blurting it out.
888lots or bulq pallet returns are scams anyway
They kind of did @ 14:40
Only really worth it if you have the time to resell.
When working in retail, one really begins to understand just how disgusting, rude and trashy people truly are. When I worked at Gucci, people would buy a shirt on Friday, wear it for the weekend and return it on Monday smelling of cigarettes, alcohol and sweat. One lady wanted to return a headband she purchased 15 years ago, so we had to get out the archives because it was no longer in the system. The worst is a woman who defecated all over a fitting room after we refused to return a shirt. I don’t work in retail now, but when I did, I really began to wonder how the hell we’ve made it this far as a species. There’s just so many idiots out there.
Who is profiting off all that cardboard? That looks like the real winner.
The tree mafia. That one sapling grove down the street was so cute, but then I heard those leafy critters got into debt and now the space is a petunia patch. Weird.
And now straws are made of cardboard too. They just keep getting richer 😂
The paper mills. A friend of mine is a chemist at one. They are printing money with that cardboard. I got into the wrong business.
PapaWheelie it’s all fun and games until Amazon wants to get into cardboard manufacturing 😂
sounds like the next episode 4 u! th-cam.com/video/bYh1KTfydvU/w-d-xo.html
Free returns gives consumers a way of trying out products that they normally wouldn't buy and still be able to return it if they didn't like it. It means that consumers usually will buy more items and keep a lot of them even if they return some.
Commando Master if they abuse the returns, it’s known that their accounts are banned
Some ecommerce retailers incl. AMZ will have a "try" before you buy. If you don't return it w/n 7 days, they will charge your account. Thredup is doing this too.
@@Chicago48 Prime Wardrobe
@Cellphone Dave At one point in history Amazon was a small business. Nothing is stopping from small businesses to work harder/smarter and grow.
@@anshuman2089 Amzon does... By either buying them or outplaying them.
FunFact: FedEx is buying UPS to compete with Amazon delivery and to rename the new company:
FED-UP
Angelo 23 F-UPS
Sorry FedEx and UPS you lose and will never compete with Amazon same goes for Walmart...
Yeah. I love Fed Ex
fun fact: this joke is really, really old
They are probably really FED-UP with Amazon being the best
My wife is responsible for half of all returns.
Stephen good onw
my mom is the other half lol
Lol.
You total family salary must be in the Bill Gates range !
@EpicGamerGuy Wierdo how is anything here an ok boomer moment?
As a heavy Amazon user, I avoided purchasing clothes just out of concern of returns being too much effort. Now that they have the Kohls return option I notice that I don’t hesitate to purchase clothing since they have removed that perception of difficulty returning small items. I also like that Kohls offers a coupon with all returns and I find myself picking up additional items while there. Before Amazon partnered with Kohls, I had not been to a Kohls since the late 90s. It truly is a win win for both Amazon and Kohls.
Amazon has a pickup return where they come to your house with USPS driver to pick up your order for free and then the next business day your object that is broken is replaced or you get your money back if you just want your money back and not the item
They also have try before you buy too!!!
They dump out unwanted products?? I'm going dumpster diving everyday outside the warehouse.
They are locked with cameras pointed at them, and when you get caught you go to prison for stealing
@@dubious6718 wtf for stealing things they are throwing away which is then trash
porsched trash but still their trash lol
@@porsched im assuming their rationale is that if they let you take that trash, they're losing out on sales where you would've bought that item if you hadn't just got it for free by dumpster diving.
There's a chance it will be a trespassing too...if the dump site is a private property...
Amazon: Please buy from us and not our competitors!
Me: You have competitors?
in europe they have alot
You: please laugh at my wisdom!
Me: You have wisdom?
If they didn't have competitors they'd jack up the prices and screw you over.
I think real competitors is the offline stores.
Alex Nezhynsky yup.
I used to work at an Amazon sortation facility. They decided to set up at that facility in 2019 an employee outlet store as a test of concept for 3 months to sell returned items. It showed a profit just selling to Amazon employees in the Puget Sound area.
This is cool! Less waste and good employee perk
I didn’t even know you could do Amazon returns at Kohls lol 😂
Chengmaster yeah you can since June but it didn’t officially roll out until July and you get a coupon to use at kohls
Neither did I until about a month ago. Lucky for me there's one 5 minutes by my house. I've used it twice so far.
Me neither. This is convenient though
Jonathan Hernandez YOU ABUSER
Dont need to even package it properly. Just take the item in an open box, show the app barcode, collect receipt. Literally lasts 1 minute.
I mainly buy clothes in store so I could see if it fits and if I like it. It's a hassle to deal with online returns.
I hate buying clothes online too.
I buy only electronic prdocts,and hardware....online
.
Unless it's merch or something in general sizes like sweaters or tees.
Depends on how you look at it. You got dressed, got in a car and drove dealing with traffic/stoplights etc, walked around a store finding what you want, spent time in dressing rooms, the list goes on. I use Amazon wardrobe. I get to try it on before I buy it and what I don't like goes back in the bag with a provided return sticker and gets tossed in a mail box. It's way less of a hassle than going to the store and trying stuff on. Plus I get to use the availability of the internet with vast options opposed to a single stores stock and I get to do it naked. Capitalism for the win.
@@Sandlin22 I think the next technology should be AR/VR wardrobe, where you wear your cloth in virtual reality and see how you like it in different angle, but then again not everyone buy those expensive headset.
My best two Amazon issues I’ve dealt with was,
Once I bought my $250 gaming desk, once I opened the box I was in shock that the back lady corner was damaged like it was dropped on that corner during shipping, so I called and complained to Amazon,
Well they didn’t wanna bother having me return the entire desk so they just refunded me my total $250 and I got to keep the desk anyway, then I used the $250 refund to buy my ultrawide gaming monitor so essentially got the desk and the monitor for that $250
Then more recently, we moved into our trailer house back in May, then we bought a crib guard on Amazon for our now 1yr old daughter and they delivered it to the wrong trailer house in our park,
We had to walk around the park trying to find the house that matched the picture of the house Amazon actually delivered it to, we found the house but the package was gone and no one answered the door, so we went home and called and complained to Amazon, we ended up getting over $200 gifted to us to cover the loss from not getting the item we bought plus extra for having such a difficult experience, then like two days later the neighbor who got our package came walking around the block and found us and we finally got the item after we had already got the free $200 from Amazon lol
I am a very long term Amazon customer. Overall I am very happy with the service and I think the company is superb. My one gripe are the reviews. I always write a review, especially if the product is good. But on the rare occasion that I buy a product through Amazon and it is poor or the seller customer after sales service is bad - then I write a one star review. Time and again I am told my review is not acceptable and cannot be published. I never use bad language or unacceptable commets. But the bad reviews stay hidden.
I wonder how many other Amazon customers have found this "selective" review policy. Not a good reputation for Amazon to have after all their years of hard work creating the best on-line company in history.
Amazon returns to Kohl's is great, especially since on the return receipt they give you a 20% off one item for use in Kohl's, so I find myself 1/2 the time end up buying something at Kohl's (usually a new shirt).
thats their whole master plan and it works evidently.
Shawn H I mean nothing wrong with it. It is a mutually beneficial partnership for a struggling retailer in Kohl’s.
Same
Am i the only one that gets a big box with only a pair of batteries inside?
My packaging is usually normal but one time I got a DVD in a box that a kids pool could fit in lol
One time I ordered a Samsung sd card and they put in in a yellow flat envelope that could hope like 2,000 of them, such a waste.
Bought a keyboard and the box it came in could probably fit 5 of the keyboards lmao.
Just today picked up a blister of 5 watch batteries at amazon in a box that could have held 1,000 of them. Why not in an envelope?
Because they can’t invest in the ideal package for every tiny order. It’s a complete waste of their time and money.
The money they might save on postage isn’t worth it.
I learn more in 10 minutes of cnbc than I do 10 hours of MSNBC
Caleb , think u meant the last 10 years of MSNBC :)
@@hwfq34fajw9foiffawdiufhuaiwfhw CNBC is business and MSNBC is political. you learn nothing with MSNBC. They just talk all the time 😂
And more than 10 years in school
Caleb and still less than other outlets
😭 poor amazon having all these returns while not paying taxes and crushing every other business
😂
Sounds familiar like when walmart was stealing business es before amazon was big
How are they "crushing" other businesses when part of their business model involves making it easier for other businesses to make sales?
@@DarkArachnid666 you literally just explained yourself.
not to mention the fact that all of these costs are charged back to the actual amazon sellers - Amazon isn't losing any money on returns - that is laughable
didn't realize that Peter Griffin knew so much about amazon returns
how come???
He looks like a human that was returned. That faulty eye and chin.
They used the same Mexican guy clip in 6 videos.
Lol. Gotta use the stock photo well
they made a video about amazon shipping and that guy walked us through his job/the process. theyre just reusing relevant footage aha
That is evidence of a low budget.
The wall is coming up amigos!
At least they didn't play his lispy girl voice 😂
It’s okay. Amazon doesn’t even pay taxes. I’m sure they’re fine handling return costs
they only paid no federal income tax, they paid taxes on everything else
PigPride 20 billion in revenue 0 back use ur brain dog
I was looking for this comment ♥
Then they take those savings and automate the work, robot workers also don't pay taxes. Yang2020
That is a fact #yanggotthedata
Yo this latino Amazon Flex driver has made more cameos than Stan Lee
This is one of the main reasons why my family loves Amazon and are Prime Members. The entire return process is so awesome! No matter what we're buying online, we almost always end up buying from Amazon, because we know if we don't like a product, we can easily return it without any hassle and loss of money.
Half of all e-commerce?! Amazons getting close to a monopoly!
DJ #Yang2020
They are monopoly my friend. People launch there products in Market after Amazon.
Good they're awesome but they'll never conquer Walmart who also (in my area) offer free 1 day delivery.
@@DavidSchertz yang is garbage hence is polling lol only bums want him in office
Tron_23 1. If you were going to edit your own post at least double check your spelling and grammar. 2. Yes he must be a total loser going from 0% to 10% in six months. LOL. That’s the most growth out of any candidate. Next time check the #MATH my friend.
Returns can be sold with a 50% or more discount, without return
To avoid abuse, same person that returned the item, can't buy it at the discounted price
Amazon marketplace
They can just buy it with a different account.
@@adityamishra6252 sure but they won't have Amazon prime on that account unless it is a friend's
@@gmarefan or just have two accounts with prime
An online retailer should be judged by how good their return policy is.
p3tr0114 I hate buying online but I always buy from Amazon because i know I can trust them.
bob berry I fail to see the benefit. I always find items cheaper somewhere other than amazon.
Justin Hopkins really? I normally find it cheaper on Amazon and I enjoy going to store and store and looking at discounts
bob berry Yep. Also, if you buy online from a store not located in your state, it’s typically tax free. I also take advantage of currency conversion. For example, if I order something from a legitimate retailer in another county, I can get an item for up to 50% less than in America. International shipments are usually handled by DHL and many companies offer free expedited shipping, so it’s not any more expensive and takes no longer to arrive. I’ve saved a substantial amount of money because of it.
Justin Hopkins now I just feel like you lying
Funny thing is that lots of these returns are sold by the pallet to anyone who wants them for a blind price.
How do you know this?
Siju A check out resale rabbit. He shows the pallets he buys. Lots of the boxes inside said pallet are empty and since they are unsorted/verified he pays for items he doesn’t even get.
Im surprised they didn't mention that. Also, why not just hire some workers to sort through returns and put them back for sale? That's the obvious answer for reducing waste.
@@randyparsons3188 labor costs for that exceeds the revenue generated from reselling the unit
zombiegun71 its a major part of my company and I show some do the pallets on my TH-cam channel
Here's free billion dollar advise, take all those returns and sell them as "Amazon Certified Returns", and sell them at a lower cost.
How much will this cost in term of employees, rent, warehouse, software.. etc? Probably close to a billion a year
I have been buying Amazon returns for over 10 years and selling them on eBay and Amazon. Great way to make a nice 6 figure income.
@@sundancer3700 yup the Amazon return industry has a lot of potential for the small resellers
In India, Amazon personnel comes to your home to pick up a returned item
The logistics and customer profiling system behind this is insane. What a great video and topic!
Seth Deegan it’s nothing more than data crunching,it’s not impressive. It’s simply algorithms and numbers being recorded..
@@psychosious I'm an active developer myself. Yes I agree it's just algorithms, but someone had to make those algorithms (which need to be finely tuned or else Amazon would lose millions) and the whole process itself is just amazing in my opinion.
If you really think it's that easy, go make an eCommerce site yourself and compete with Amazon. There's a reason why they're one of the "big tech" companies. It takes a team to make stuff like this happen.
Seth Deegan I worked for Amazon returns as a kiazan committee advisor, please tell me more... sarcasm is intended.. Amazon has so many flaws in its systems is pathetic and they choose to ignore many of them due to the costs hitting FBA vendors rather than their bottom dollar.
@@psychosious I can agree with that.
Hurdles for returning items should be increasing not decreasing.
Consumers need to think before they buy
Consumers: We don't want you to burn or throw returned items away!
Also consumers: keep consuming & returning
It's only a vocal minority. Most people don't care what happens to their returned items.
@@CommandoMaster yeah exactly. We just care that we get our money back. For all I care my return can go to a landfill so long as I get reimbursed for buying something faulty
15:17 doin the rams dirty 😂
In spite of this paid advertisement for Amazon, the 'big step' they've taken to change returns is IMMEDIATELY reselling returned items to the next person in line to purchase. I recently bought a battery charger that looked like it had been dropped down a flight of stairs. I returned it and left a review, only to find that the exact same damage was reported on the exact same item, with photos included. It's the exact same one I had bought. It was listed OVER AND OVER AGAIN. HOW is this supposed to increase consumer confidence, again?
Makes me wonder if you could put a note in the box or something... "I bought this on date x/x/x and returned it because it's someone's returned trash" "ugh, I returned it too" "guess I'm number three, err four?"
Finally some decent content with deep information.
I liked this documentary.
Anyone else use amazon for a year and two and love it, then start to realize all of the bad things about it and then start going to real stores again. Lol, I love being able to just my stuff instantly without waiting for shipping, and I love being able to inspect my stuff first and try it out. Also shopping is fun and you don’t need to pay for shipping.
Being able to return items to Kohls has had a chilling effect on my Amazon shopping. I am buying more Amazon items but ONLY if I know it can be returned to Kohls, otherwise I will skip the item. Sadly, my Kohls doesn't get much of my business because they refuse to maintain enough staff to make the lines move with any degree of speed. But I do think about buying things at Kohls more now than before since I have more reason to visit the store.
The Kohl's return is a game changer for both Amazon and Kohls. I would never enter Kohls if it wasn't for Amazon.
It blows my mind that good merchandise is disposed of. When I worked in retail we always resold the merchandise unless it was defective.
Why don't they just open a separate line to sell returned products?
They can box random returned products together and sell with a mistery vibe.
Risky. Could be defective or missing parts.
They do its Amazon palletes you can find them online but you have to buy in bulk
Have you ever heard of the word liability?
They do
I in Canada, still restrict my Amazon purchases on items where size matters because the only options we have for in store returns are UPS and Amazon, which are way out of my way. If high density giants like Loblaws or Metro did the same partnership deal as Khols and Whole foods, I would definitely increase my online purchases.
I don't know if they mentioned it but, what I love about the Kohl's return program from Amazon is they give you a print out proof for the return with a 10 percent off coupon for Kohl's that is good for 7 days or so. And the Amazon return desk at my local Kohl's just happens to be next to the graphic tee's section so i have literally grabbed a couple shirts that i liked and turned around and used that coupon to buy them. So Kohl's got me in the store for an Amazon return and turned into a 20 dollar minus 10 percent coupon purchase. Win, Win.
I'm liking these mini documentaries. Keep them coming. I always feel bad returning things because I know they often can't be sold again.
The Joy's of being a monopoly that pay no taxes
why do people actually believe that 😂😂😂
people are so naive it’s crazy! this is why I haven’t watched the news in 8 years.
What do you mean my Canadian brother?
Damn i see you in places i didnt expect^^
umm no company pays taxes. Any and all taxes are passed onto the consumer.
@@YusuphYT so let me get this straight AWS has a 47% cap on the whole internet so they run 47% of the whole internet and they are a little bit less than half of all e-commerce what are you talking about there's no Monopoly
Burning returned clothes to protect your brand as opposed to donating to people can’t afford it is so unbelievably despicable.
Because you don’t want to see poor people in your clothes.
EXACTLY!!! I'm wealthy and wont wear Nike because of chinese knock offs and Blacks wearing it.
I also would never be seen in a Hundai or Kia 😎
Uncle Fjester ummm the only reason why Nike and other sports wear is in style is because of black people. That’s why they give hundreds of million in sponsorship to rapper/athletes, they don’t want old loser like you wearing it , no offence.
Uncle Fjester are you serious or joking?? Because that is very racist
Yeah it makes sense though otherwise their customers will stop shopping there.
The pickup from the door part has almost never worked for me because I feel like I have to be home all day to make it work. I was out for a hour one time and they showed up during that window despite me being home for the rest of the day. So annoying! I would like to have a window so I know when I need to be home. Preferably a 2-3 hour window max.
I did find out there is an UPS store near by so I no longer rely on that pick up system. I rarely return items though. It's such a pain in the butt and I try to do my best to pick up the right thing I want.
I could really never buy clothing online because I like to try things on.
I live in rural Maine and bought a used couch on Amazon. They didn't even put it inside of a box when they shipped it here, it was held together with some tape, the UPS driver wouldn't deliver it and made me pick it up at a warehouse. After noticing it was broken, I asked Amazon to return it and they sent a giant truck just to pick it up.
Amazingly informative documentary. I feel guilty about returning now, even though I've only returned 2 amazon items of hundreds I've ordered in the past couple of years.
15:17 damn did the rams fan dirty lol
For many years, I have never returned anything to Amazon until they started selling cheap crap that breaks on first use.
why u bought cheap crap ?
2 possibilities for returns "Wall of Shame". 1) Resell and ship it direct from the local "store" or warehouse. People buying on Amazon don't know or care where it came from. If the return was catalogued correctly eg. "Women's blue blouse size 7" and someone orders a 7 blue blouse, repackage and ship it from the return location. Or 2) set up a weekly, bi-weekly or monthly sale at the warehouse where customers can browse and buy the returned items at a discounted price. Everyone loves a deal. It's not really rocket science. When companies become so large, they tend to forget the HUGE problems are really just a whole bunch of small problems that appear to be much larger than they really are. Simple solutions work for all sizes of problems.
I’ve done a ton of returns on Amazon and the process is a breeze and the customer service people are excellent. This is why Amazon rules the world and is a 100+ billion dollar business. They know what causes the biggest problems in their business and they make it simple and easy.
Thank you for being part of the problem
Plus there’s the whole monopoly, non-unionized thing, and exploiting the US’s treatment of workers as serfs.
Bought my mom one of those Kitchen Aids, Prime delivery, didn't arrive in time, got my money back and was allowed to keep lol
Bought a Blue Yeti microphone once from Amazon. Didn't arrive on time so they sent another one via 1-day shipping. Got the mic the next day then a week later the 1st one was delivered. Turns out it got lost in the post office. Contacted Amazon and was told I could keep both.
@@toysmostwanted Damn, thats nice
Same thing happened to me but with a hair dryer
Hey, Amazon is really a Dracula if you'll know the reality. I have worked for Amazon that's why I can say this.
They just push the Costs and Losses to the sellers for any mistake and still keeps their cuts. They don't have to pay much.
Returnless Refund/replacement is the best option for you when they're gonna throw away that product. They've shown incorrect statistics about Damaging products have highest return rates, actually items not delivered on time have the highest return rates.
I think that amazon should be returning the product to original seller as they do for India instead of Burning/dumping it. FBA items are generally those.
If happy return had a store for big discounts, I would shop there
Most of the items that my mom makes me buy online we just end up returning anyways. It got to the point that I returned a bunch of items that Amazon actually sent me an email for feedback on what they could do better. I took that as "Hey man! chill with the returns please?"
I wanted to return something 3 times and each time I have been told to keep the item. In UK returns just don’t work for Amazon.
Nintendo has a refurbished store on their main website that sells switch's and other items for a way low price and I love that.
Thanks I didn't know that
So does Apple, you just have to type it in the search bar on their website
Can someone help me wit the site ,or direct me on how to go about buying the Nintendo or power beat pro from their own site.
@@uyibigmanevbuomwan2432 Google Nintendo refurbished or Apple Refurbished
Thanks my friend
Returns are a big thing for me.
I have only ever returned two items in my life.
One was for Amazon. £160ish item, returned by Royal mail. Took less than 10 seconds and got an e-mail saying the money will be in my account within 7 days within a minute.
The other was at CEX (a second hand store). £8 bluray disk set. It was an 8 disk set and one disk was missing. Took around 20ish minutes lining up with around 5-10 minutes of explaining and a feeling that it was my fault. All in all it took around 40ish minutes and I still have to wait around 7 days.
They need to lower the price on their "refurbished" items. Usually only $1 or $2 cheaper than the original price doesn't even make it worth it *EDIT* I think they call it "renewed"
Yup, especially when it comes to electronics that do not have a standard 1-year warranty
buy from amazon warehouse. Its the best even better than renewed items.
Amazon's return policy is a huge reason I am so loyal to them.
I bought a cable which I later realized I didn’t need and amazon said I could keep it I thought it was kind of cool. I was completely willing to return it but I did end up using it anyway because I felt bad
Amazon has always been wonderful to me as a disabled person.. They have always gone the extra mile for me on deliveries.. But then, I spend a ton of money with Amazon, and have very few returns..
Being able to return Amazon products at Kohls has to be the best thing to ever happen to Kohls
Volume too low. yall need a new audio guy
Lemme return my kid real’ quick
What’s your choice:
Phone them and let them send a delivery person to pick it up
Take them to the closest store
Put them in the storage box then wait for delivery to take it away
Just joking
@@elmong9124 i choose option 3 trowing it into a rivir
Wait....
That's illegal
@@anishkarki7825 its not illegal if you never get caught ;o
You could probably just put them inside one of those "returned or damaged" item shopping carts that are always lined up by the customer service counter and no one would ever know.
Returning Amazon purchases at UPS store has been the easiest return process I've ever done. In and out in literally less than a minute.
I know people at small 3D printing companies who have had to deal with people scamming the returns system from returning machines after it goes on sale > not sending the right machine back in the first place. No returns system is perfect but there is some work that has to be done to make it better for everyone all around. That said, an easy return policy is very helpful when purchasing items, especially if you are not sure about something.
Why can't they resell returned items? I always thought that when I returned an item they simply put it back on the shelf...
Yes, particularly when I return it on new condition.
Very informative video. I'm surprised they didn't mention anything about resellers.
I buy stuff off Amazon so often they would probably do a wellness check on me if I went a week without buying something. The few times I have had to return something it is usually easy to do. There have been a couple of times that the cost of returning something made it impractical to do so. I am more careful now and I buy stuff in stores that have a higher chance of needing to be returned.
Returning items that Amazon has sent erroneously has been down right horrible in my experience. It’s nice to see the positive spin that this video puts on the measures online retailers are taking to address this growing issue, but it may be time to regulate the industry.
It takes Fed-Ex 5 days to get a package from Texas to me in San Diego. I sometimes get an item from China in 7. Fed-Ex is a joke.🔺
Maybe get faster shipping?
I buy online because I don't want to leave my home to go shopping. Same should apply for returns, the last thing I want is to commute to any store to return an item I'm not happy with.
I like my job as a clothing and shoes return processor at the Amazon Warehouse. Some of the things we see are interesting for sure! Most things come back in great sellable shape. We repack the items, must do 25 an hour! It's not horrible. I'll be grabbing extra shifts during the upcoming holidays
Yeah, I returned a bad fitting item at Kohls and got a Kohl's 25% off anything coupon (only good for 7 days), so as it's designed, I spent a portion of my effective return in the store.
I call that a three way win with how busy my schedule.
Wait, UPS pickups for me are free and it is insanely convenient
I was searching TH-cam for how Amazon returns work just a week or so ago and now there’s this video about it, what are the odds?
The worst is having to deal with doing online returns as a commissioned sales associate at a store. Losing a sale on the floor because said customer “doesn’t have the order number”, “just has the card they ordered it with”, or neither takes up a salesperson’s time. They give you a free return label for a reason. It’s really not that difficult.
It’s pathetic.
On that note, certain people shouldn’t really need to wonder why they can’t get any help in a store. It’s because every single salesperson knows what a waste of time they are.
IDK why but I loved this mini doc. Fascinating. Especially since I'm a huge fan and user of amazon and their returns. Loved it. Thanks.
Hearing all that global stuff remembers me of Buy n Large from WALL-E
Instead why not giving the customers all the details of the product, like its drawbacks
I often order items labeled as used-good or used-very good from Amazon Warehouse Deals and the item arrives clearly not used, perhaps with just a less than perfect original manufacturer’s factory packaging.
It’s a great way to find a good deal.
In most cases if I don’t like the item I donate it instead of returning unless it was an expensive item.
Why are they shipping me a small package, in a small box, in a medium box, in a large box.
Shout out to those people who check the return policy, I love people like you!
i had that once, i got the lid for a container instead of the container, they were like keep the product, we send another. the right one.
In United Kingdom returns can be done by Post Office returns by printing return label at home or through app barcode from Amazon app printed at post office
Love these kind of video's, keep it up CNBC!
My Opinion:
People who buy just for fun 4:50 should pay the back sending. This is an absolute inaccapple behavior!
Greetings from germany
@My Thoughts What has this to do with "german"?
Hm???
I just buy only THAT what I want, online and in my "real" life. You see what consequences senceless buying has (employees & environment).
Greetings from germany
Many products don't actually get returned, Amazon will tell you to keep it and you get a refund anyway. Its the sellers who lose on returns.
Why does Amazon not include an Invoice or Packing slip with their deliveries? The only time you get an Invoice is when your make a purchase from a Marketplace vendor.
their return system is amazing.
Amazon is a powerful enough force, that they could require manufacturers who want to sell their products on Amazon, handle any of their returned products. This just may result in less "junk" being sold in the first place!
Almost everything they've shown here isn't available in my country. It feels weird to know how much is out there compared to what is possible at home.
My problem is broken items that have been opened .......frustrating !!