Unable to install on my own. There is a gap between the sliding glass door and the pet safe glass frame. the petsafe door is not square, using a level straight edge it's easy to see the gap on that door. i bought additional foam waterproof tape to allow the gap to be filled, but the problem remains as the tape is straight, the door is not. By the way, it was also missing a screw in the pre drilled and screwed aluminum frame but i was able to go pick up another. I'm thinking i will need to go back to hardware store and buy a T-shaped trim to attach to the petsafe door so when it closes the gap will disappear? Do you have any other suggestions? So far this has not been an easy nor economical project. At least i had a friend/contractor to help or would have already returned product.
We're sorry to hear you've had difficulty installing your panel! What you've described is certainly very unusual, so we would love to speak with you about this directly to see what could be causing these issues and how we can help. Please contact our Customer Care team!
Thank you for sharing this concern! As most customers do still wish to use their sliding glass door, we would not recommend attempting to seal the door to the panel. With that being said, to minimize any slight air transfer in this area, some customers do choose to use foam weather stripping on the side of their sliding glass door. This can be found at any local hardware store.
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Unable to install on my own. There is a gap between the sliding glass door and the pet safe glass frame. the petsafe door is not square, using a level straight edge it's easy to see the gap on that door. i bought additional foam waterproof tape to allow the gap to be filled, but the problem remains as the tape is straight, the door is not. By the way, it was also missing a screw in the pre drilled and screwed aluminum frame but i was able to go pick up another. I'm thinking i will need to go back to hardware store and buy a T-shaped trim to attach to the petsafe door so when it closes the gap will disappear? Do you have any other suggestions? So far this has not been an easy nor economical project. At least i had a friend/contractor to help or would have already returned product.
We're sorry to hear you've had difficulty installing your panel! What you've described is certainly very unusual, so we would love to speak with you about this directly to see what could be causing these issues and how we can help. Please contact our Customer Care team!
what size is this door?
is there one that works with a collar
Yeah so…no way to seal the door to the panel.. great engineering there petsafe. How do you prevent the door from becoming a draft
Thank you for sharing this concern! As most customers do still wish to use their sliding glass door, we would not recommend attempting to seal the door to the panel. With that being said, to minimize any slight air transfer in this area, some customers do choose to use foam weather stripping on the side of their sliding glass door. This can be found at any local hardware store.
Is that a home or a prison, can't tell.
What do you mean?
You must be bored
that dog owner is hot