How long do you have to do a charge back? I bought and item over a month ago and never received the product. I emailed the merchant and they said they would send the product out as soon as possible. two weeks later still never received the product.
You are well within your chargeback window. I've heard different answers about the timing (6 months being the general rule) but I know in some circumstances it can be more than that. I know this for certain because I've personally gone back further, but in my case it was an annual payment for a service that was never rendered. In summary, it tends to depend a little bit on what's bought / the fulfillment cycle, but I believe you should have at least 6 months. You can file a dispute under services not rendered / product not received. Hope that helps!
@@MerchantaccountsCanada Thanks, I just filed a charge back today and uploaded my receipt along with the two emails I sent the merchant as evidence that I did try to reach out to them first before filing the dispute. I ordered a Mig Switch for my Nintendo Switch and think the company got scared to ship anymore out because Nintendo just sued a company for selling the same exact item because it allows you to backup all your games and circumvent their DRM protection.
@@nikisawyers7559 Hello Nikia, we were as confused by it as you were. This did, indeed, happen. When David Pirtle goes on to mention a 2nd chargeback, what he's saying is that: It starts with a chargeback. The merchant fought it (provided their response). At that point the first chargeback is over (this is a technical thing with the card networks). Then the card issuer did not accept the merchants response so they created a second chargeback. In reality, it's really just a continuation of the original chargeback (or the original chargeback being re-instituted). I agree that the terminology is confusing, but it was really still the same dispute. That's not answering your question though. How did the cardholder get to keep the stuff AND get a chargeback? They shouldn't have been able to. That's where David Pirtle of Chargebacks911 started talking about how to organize the information. This was a really extreme example that I specifically used because it we strongly believe it shouldn't have happened. Together, we were discussing how it could have happened, which we think may have been down to too much information going to the issuer (who missed it / didn't read it thoroughly) or... less likely, perhaps something the needed was missing. I'm sorry that I can't answer you specifically... because to this day I still don't know the answer and we never will. That's why fighting chargebacks is so much about putting your best foot forward, the most compelling argument, and doing your best to give yourself the best chance of winning. I hope this helps!
Hi! I need help with a fraudulent merchant. Can you help me?
How long do you have to do a charge back? I bought and item over a month ago and never received the product. I emailed the merchant and they said they would send the product out as soon as possible. two weeks later still never received the product.
You are well within your chargeback window. I've heard different answers about the timing (6 months being the general rule) but I know in some circumstances it can be more than that. I know this for certain because I've personally gone back further, but in my case it was an annual payment for a service that was never rendered. In summary, it tends to depend a little bit on what's bought / the fulfillment cycle, but I believe you should have at least 6 months. You can file a dispute under services not rendered / product not received. Hope that helps!
@@MerchantaccountsCanada
Thanks, I just filed a charge back today and uploaded my receipt along with the two emails I sent the merchant as evidence that I did try to reach out to them first before filing the dispute.
I ordered a Mig Switch for my Nintendo Switch and think the company got scared to ship anymore out because Nintendo just sued a company for selling the same exact item because it allows you to backup all your games and circumvent their DRM protection.
He didn’t really respond to the original loss and why that happened with all info solidified 14:30
He mentioned a 2nd chargeback which wasn’t the topic.
The question is HOW TF CAN YOU LOSE TO A SHAM?!?
@@nikisawyers7559 Hello Nikia, we were as confused by it as you were. This did, indeed, happen. When David Pirtle goes on to mention a 2nd chargeback, what he's saying is that:
It starts with a chargeback.
The merchant fought it (provided their response). At that point the first chargeback is over (this is a technical thing with the card networks).
Then the card issuer did not accept the merchants response so they created a second chargeback. In reality, it's really just a continuation of the original chargeback (or the original chargeback being re-instituted). I agree that the terminology is confusing, but it was really still the same dispute.
That's not answering your question though. How did the cardholder get to keep the stuff AND get a chargeback? They shouldn't have been able to. That's where David Pirtle of Chargebacks911 started talking about how to organize the information. This was a really extreme example that I specifically used because it we strongly believe it shouldn't have happened. Together, we were discussing how it could have happened, which we think may have been down to too much information going to the issuer (who missed it / didn't read it thoroughly) or... less likely, perhaps something the needed was missing.
I'm sorry that I can't answer you specifically... because to this day I still don't know the answer and we never will. That's why fighting chargebacks is so much about putting your best foot forward, the most compelling argument, and doing your best to give yourself the best chance of winning.
I hope this helps!