Hi, 3:40 setting up a master remote. Do you need to you need to reset and set up all individually again before adding to master switch? Previously I have a remote set up to operate windows A+B as a pair. Window B has recently had motor replaced. I want to add window B back on to the master remote without losing control of windows A, C, D, E. Thanks for your help.
I have succesfully made 1 master remote to control 4 blinds but when i try to make a second one by pairing the first master with another remote, the second remote forgets its original blind and controls the other 3. Is it possible to make 2 master remotes? Thanks?
Hi there, we apologize for the delay in response. The blind in the secondary master is being overwritten during the copy procedure. It would advised to reset the secondary master prior to copying to clear it of any product so it will accept all new products. Contact VELUX direct at 800-888-3589 with serial numbers to trouble shoot with a technical representative. Thank you!
I need to do a reset of my skylights and want to pair them to my KLI 311 remote (that should control both of them). Is there a way to do this directly, or do I need two remotes for the pairing process.
what if the remote control does not pair with the window? I did a reset on a window, the push the pair button for 1 sec. There's no way it works (I'm trying to replace a 3LR A01 WW Type 833212 remote control which does not turn on anymore with a KLI 313)
Hi Davide, thank you for reaching out. We're sorry you're having issues with your remote control. We'd like to connect you with our customer service team. There are two ways to connect: on chat, direct.lc.chat/9339815/5 or by phone, 800-888-3589. They can talk through your situation and determine the right course of action for you. They are available M-F 7:30am-8pm EST and Saturdays 9am-5pm EST. Thank you.
Thanks so much for this explanation. I don't understand why you can't find this in the instructions...
Hi, 3:40 setting up a master remote. Do you need to you need to reset and set up all individually again before adding to master switch?
Previously I have a remote set up to operate windows A+B as a pair. Window B has recently had motor replaced. I want to add window B back on to the master remote without losing control of windows A, C, D, E. Thanks for your help.
I have succesfully made 1 master remote to control 4 blinds but when i try to make a second one by pairing the first master with another remote, the second remote forgets its original blind and controls the other 3. Is it possible to make 2 master remotes? Thanks?
Hi there, we apologize for the delay in response. The blind in the secondary master is being overwritten during the copy procedure. It would advised to reset the secondary master prior to copying to clear it of any product so it will accept all new products. Contact VELUX direct at 800-888-3589 with serial numbers to trouble shoot with a technical representative. Thank you!
@@veluxusa This tip (factory resetting first) has allowed me to have two 'master' remotes that control all blinds. Thank you so much!
I need to do a reset of my skylights and want to pair them to my KLI 311 remote (that should control both of them). Is there a way to do this directly, or do I need two remotes for the pairing process.
I have to hold the button up/down or the window stops opening/closing, please advise what I should do?
what if the remote control does not pair with the window? I did a reset on a window, the push the pair button for 1 sec. There's no way it works (I'm trying to replace a 3LR A01 WW Type 833212 remote control which does not turn on anymore with a KLI 313)
Hi Davide, thank you for reaching out. We're sorry you're having issues with your remote control. We'd like to connect you with our customer service team. There are two ways to connect: on chat, direct.lc.chat/9339815/5 or by phone, 800-888-3589. They can talk through your situation and determine the right course of action for you. They are available M-F 7:30am-8pm EST and Saturdays 9am-5pm EST. Thank you.
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What a waste that you need one remote per velux just to set a master remote for all of them. Engineering at it's finest ...