Problem Management In ITIL | Problem Management Process In ITIL | ITIL 4 Foundation | Simplilearn

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Have you ever experienced frustrating IT issues that keep happening again and again? That's where Problem Management comes in! This video is all about understanding and applying Problem Management practices to find and fix the real underlying causes behind recurring IT incidents.
We'll start by explaining what Problem Management is in simple terms - it's the process of identifying, analyzing, and resolving the root causes of IT problems to prevent future incidents from happening. In this easy-to-follow video, you'll learn the key steps in the Problem Management process, how it works together with Incident Management, techniques to investigate and analyze problems effectively, the roles and responsibilities in a Problem Management team, and best practices to implement Problem Management successfully. Whether you're an IT professional, support staff, or just someone who wants to gain more insights into ITIL practices, this video breaks down Problem Management into simple, actionable tips.
With the right Problem Management approach, you'll be able to provide better IT services and keep those problems from coming back.
Following are the topics covered in this Problem Management In ITIL video
00:00 Introduction to Problem Management
03:04 What is Problem Management
03:27 Importance of Problem Management
04:01 Example
04:47 How does problem management work?
06:54 Relationship with other ITIL processes
07:35 Roles and Responsibilities
08:59 Techniques used to manage this Problem
09:28 What KPIs should you track?
09:54 Best Practices and tips
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✅About ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
✅ITIL Certification Course Overview
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
✅ITIL Training Key Features
19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 chapter-end quizzes and 2 industry case studies
Four simulation exams
Exam voucher included
✅Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
✅Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
✅Pre-requisites
Learners need to possess an undergraduate degree or a high school diploma.
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