Hi @uMsubathi , my SIM card was damaged recently by an incident were my 6 year old niece scrapped the chip and now my phone doesn't recognize the SIM card. It's recently happened from 5 Jan 2024 til today I don't know what to do as everything was linked to my mtn number ..and also I have been active..It's just that I am stuck and the mtn store is very much too far from where I stay.. so please assist. King regards Lesley
Hi, please follow the instructions on the video, if you fail, call MTN and ask them about the new option where you pay about R30 per month (not sure about the exact amount) to keep your number.
@uMsubathi ...I also did follow the instructions but it said it will send a notification but I haven't got a notification ... so should I continue to wait for a day to see if the number changed for *123*888# ...
Hi my brother. I did SIM and now it has been more than 24 hours and when i try to do it again it says the SIM swap is pending and that i need to wait for the process to finish. It feels like i'm going to wait forever. Any reason why a SIM Swap may pend for this long?
Please check with MTN head office. Also keep in mind that most MTN shops are franchised. Did you try to do the self-service before asking for assistance?
How can i do sim swap because i tried the first time and it said "due to some technical problem your request cannot be processed" what do i do next please help me😭
Hi will they be able to give me a verification code if my old number is given to someone else and I registered my Google account with that number and I need the code before I can be able to change to my new number 😢
Glad to hear that you got through. The aim was to make sure you can follow the steps at home, if you fail the questions, you come with the right documentation and do not have to go back & further (saving you time & money).
Morning I hope you doing well. I have lost my phone. Done sim swap at MTN store Westville but still no luck. 3 days now I have started packaging now 😢😢😢😢
@uMsubathi On Tuesday, i was told at the mtn store that since it hasn't been 24 hours since i lost the number, i should come back the following day Wednesday, at the mtn store in westwood mall Durban, the gentleman advised me to keep the card in the phone for 24 hours and wait. #complete fail Thursday, i called 135 and asked why my sim swap keeps failing, they advised that my number shows that it still active thus the swap was declined. I provided them with the saps case number and advised to cancel the number and go ahead with sim sawp. Friday: the card still not working I went to a local mtn agent in durban CBD, they tried but unfortunately the agent advised that i have exausted the 3 chances of doing a swap so i have to return to the mtn store. Saturday: went back to westville mall mtn store l, where i was advised to do a sim swap again and wait till today sunday 14:00. Which will be my final trial. I am exhausted and feels like mtn is making everything worse.
@user-iy7ic6uw8n I understand 🙏🏼. Please follow the full instructions* on the video. *So your next step is to go to a Police station & do affidavit & certified ID copy. My advice to buy another new MTN SIM card (do not do any please calls or recharge). Go with that MTN sim card & documents to your shop to do the SIM swap. Please tell them that you have failed the security questions & your SIM card is active somewhere, hence you came with all the documents (affidavit and certified ID copy). *Again watch the video & follow the full instructions 🙏🏼
I lost my simcard and it is not registered under my names , when i try to do i simswap it says i have exceeded the maximum attempts to perform a Sim Swap and i should visit the store with my ID
My sim card linked to my bank accounts recently say registering failed. Called Mtn and asked the consultant assured me the card on their side showed it was active and it wasn't deactivated. He told me to take out the sim from phone after call and put it back after 15 min of which I did though admittedly I did it after about 25min. Sim card doesn't work still now I'm thinking of giving the banks new number and just cancel the number ,just to be on the safe side.
How about to tern of voice-mail if someone is calling me an my number is going through but after 3 seconds is going to the voice-mail to the person who called me what can l do
Mine do allow me to do sim swap says"a sim swap request for this number is currently pending.please allow for this request to be completed" what can I do?
My sim card i think is not connected to the network but i did get my number when i dial it say an erro ive try to restart the phone but nothing happened 😢
Please brother am from Uganda and i use MTN sim card, they sent me a message last Friday saying that my sim swap have been activated but up no my sim card is no longer working it is showing only emergency calls any help please
@@Prycebeats yes, the only reason in your case you would need an affidavit is if someone found or stole your SIM card and he/she is using it, that might block you from doing self-service. However it's very much possible to do it without going to the police station via *135#. Make sure you Rica your SIM card when buying it for a sim swap 🙏🏼
th-cam.com/video/2qXOcPH056s/w-d-xo.html
Hi @uMsubathi , my SIM card was damaged recently by an incident were my 6 year old niece scrapped the chip and now my phone doesn't recognize the SIM card. It's recently happened from 5 Jan 2024 til today I don't know what to do as everything was linked to my mtn number ..and also I have been active..It's just that I am stuck and the mtn store is very much too far from where I stay.. so please assist.
King regards
Lesley
Hi, please follow the instructions on the video, if you fail, call MTN and ask them about the new option where you pay about R30 per month (not sure about the exact amount) to keep your number.
@uMsubathi ...I also did follow the instructions but it said it will send a notification but I haven't got a notification ... so should I continue to wait for a day to see if the number changed for *123*888# ...
its keep saying due to a technical error your request cannot to be processed at this time. what can i do?
Dear Customer you have exceeded the maximum attempts to perform a Sim Swap. Visit your nearest MTN store with your ID to complete the process.
Do you need airtime on your phone when you try to do sim swap on *135#?
No
Hi my brother. I did SIM and now it has been more than 24 hours and when i try to do it again it says the SIM swap is pending and that i need to wait for the process to finish. It feels like i'm going to wait forever. Any reason why a SIM Swap may pend for this long?
Hi, I went to MTN store to do SIM swap and they said I must pay R50 is that allow? I'm using prepared
Please check with MTN head office. Also keep in mind that most MTN shops are franchised.
Did you try to do the self-service before asking for assistance?
THANK YOU SIR, MINE IS WORKING JUST FINE.
You are welcome
@@uMsubathi What about the contract sim??
@@PortiaMbatha please visit your nearest MTN shop with your ID card, they should be able to assist you.
How long did it take
Enkosi bro yam. I am trough. Danko.
How can i do sim swap because i tried the first time and it said "due to some technical problem your request cannot be processed" what do i do next please help me😭
Hi brother, at mtn store, for simswap they ask questions about last recharge and stuff???
Yes, those are stand security questions, you should know if you were using your SIM card 🙏🏽
Hi brother, mine keep on saying "error occur, please try again later" what do i do?
my MTN sim doesn't wana purchase Mtn voice what should i do?😢
If it always says an error has occurred,please try again later…what must I do?
Can I do sim swap I I didn't RICA the number that I lost?
My SIM card was connected to my banking profile and the sim I have says I can’t
What must I do
Hi. I dialler *135# but I don't see "Sim swap" on option 5, what I saw as manage account. Please help
Webafo eyam yaphuma nefon which iD must I bring ngoba ngayithenga ngeID kamaOledy wam
Hi will they be able to give me a verification code if my old number is given to someone else and I registered my Google account with that number and I need the code before I can be able to change to my new number 😢
Most people have this issue, I'll try to check & do a video if you are able to contact Google or something to get access to your email
thanks it worked
thank you for taking the time out to make this video and explain the steps clearly. It's appreciated.
Glad to hear that you got through. The aim was to make sure you can follow the steps at home, if you fail the questions, you come with the right documentation and do not have to go back & further (saving you time & money).
Morning
I hope you doing well.
I have lost my phone.
Done sim swap at MTN store Westville but still no luck. 3 days now
I have started packaging now 😢😢😢😢
Be honest, did you do a please call me with that SIM card to check your number?
Or maybe loaded airtime?
@uMsubathi On Tuesday, i was told at the mtn store that since it hasn't been 24 hours since i lost the number, i should come back the following day
Wednesday, at the mtn store in westwood mall Durban, the gentleman advised me to keep the card in the phone for 24 hours and wait.
#complete fail
Thursday, i called 135 and asked why my sim swap keeps failing, they advised that my number shows that it still active thus the swap was declined.
I provided them with the saps case number and advised to cancel the number and go ahead with sim sawp.
Friday: the card still not working
I went to a local mtn agent in durban CBD, they tried but unfortunately the agent advised that i have exausted the 3 chances of doing a swap so i have to return to the mtn store.
Saturday: went back to westville mall mtn store l, where i was advised to do a sim swap again and wait till today sunday 14:00.
Which will be my final trial.
I am exhausted and feels like mtn is making everything worse.
@user-iy7ic6uw8n I understand 🙏🏼. Please follow the full instructions* on the video.
*So your next step is to go to a Police station & do affidavit & certified ID copy.
My advice to buy another new MTN SIM card (do not do any please calls or recharge).
Go with that MTN sim card & documents to your shop to do the SIM swap. Please tell them that you have failed the security questions & your SIM card is active somewhere, hence you came with all the documents (affidavit and certified ID copy).
*Again watch the video & follow the full instructions 🙏🏼
@uMsubathi I will do so if it gets 14:00 and the card still not working.
@@uMsubathi thank you very much for your help
Hey i went for a sim swap today but still i dont have my number back the guy at mtn said i should wait till tuesday can u tell me why so long
Could be because it weekend
Hey @@uMsubathi still until now nothing yet
Am i able to do sim swap with the latest mtn sim card?
Meaning?
Hi I have been trying to do sim swap it says connection error , and this is the second day..Pls assist
I lost my simcard and it is not registered under my names , when i try to do i simswap it says i have exceeded the maximum attempts to perform a Sim Swap and i should visit the store with my ID
My sim card linked to my bank accounts recently say registering failed. Called Mtn and asked the consultant assured me the card on their side showed it was active and it wasn't deactivated. He told me to take out the sim from phone after call and put it back after 15 min of which I did though admittedly I did it after about 25min. Sim card doesn't work still now I'm thinking of giving the banks new number and just cancel the number ,just to be on the safe side.
Check if your number was not stolen 🙏🏼
Thanks alot
Will a police clearance work or is an affidavit strictly needed?
Affidavit Sir
How about to tern of voice-mail if someone is calling me an my number is going through but after 3 seconds is going to the voice-mail to the person who called me what can l do
In this case I advise you visit a store to see what they can do, if all fails, try to do a SIM Swap, but remember a contract SIM Swap is charged.
Mine do allow me to do sim swap says"a sim swap request for this number is currently pending.please allow for this request to be completed" what can I do?
It's means that you must wait for the sim swap process to complete my sister.
Ok my brother you think it my take for how many days"just an estimation "because I have started yesterday trying to do but still now repeat same thing
Did you follow the instructions on the video?
After getting the ticket number what else
what to do if my sim swap attempts are exceeded ?
Visit your nearest MTN shop with the relevant documents & your phone.
Pls advise...its saying sim swop is not allowed on this price plan
Your SIM card is probably in a contract, visit an MTN store for a contract SIM swap
It's been 2 days now, and still the number hasn't changed. What do I do?
Visit your nearest MTN shop with the relevant documents & your phone.
My sim card i think is not connected to the network but i did get my number when i dial it say an erro ive try to restart the phone but nothing happened 😢
I want to do sim swap
@@likhonamdaka check to see if your nearest shop can assist you with the relevant documents.
Please brother am from Uganda and i use MTN sim card, they sent me a message last Friday saying that my sim swap have been activated but up no my sim card is no longer working it is showing only emergency calls any help please
Unfortunately am not familiar with the process of MTN Uganda for sim swap.
Hi vodacom cancelled my number is possible to get it back through mtn?
Hey, mine says the same...
Did you end up getting it right?
How to Rica the simcard
Can you do it swim swap aftr 8months ?? Please help my brother
Very unlikely, maximum 90 days the last time I checked. Unless if it's contract
So there is no way he can get the number back?
Hi I went to mtn store for sim swap ad they said it is not under them I fail to understand
I waiting for answer???
Hi. I honestly don't understand. If you failed the questions, why did they assist you?
Wanna recover my Facebook account and i lost my number years ago , so they sent a recovery message and i dont have the sim
Check to see if you can receive your recovery message via your email.
Hi brother..mine is saying connection problem or invalid MMI Code
Check with your SIM card if it's Rica in properly 🙏🏽
My sim card says "Qn error has occured...."
Is your working or not?
It says due to tech error pls try again
In this case the shop should be able to assist you with the relevant documents, mentioned above.
Hi , you work for MTN now ?
Hi Lelo, yes.
I have try to do sim swap but I failed
Please follow the instructions on video, which includes proper documentation. Thank you 🙏🏽
Me need i sim swap
Do scammers go through this process?
Yes, hence its import to report as soon as possible if you suspect if you have been hacked
@@uMsubathi thank you
you made this video for Zulu speaking people only?
No, which part is that you don't understand?
th-cam.com/video/2qXOcPH056s/w-d-xo.html
If you don't understand, please watch this video, which is short and in English only
@@uMsubathi i lost my simcard. is it possible to swap it my number to a new simcard without goin to the police station or mtn store
@@Prycebeats yes, the only reason in your case you would need an affidavit is if someone found or stole your SIM card and he/she is using it, that might block you from doing self-service.
However it's very much possible to do it without going to the police station via *135#.
Make sure you Rica your SIM card when buying it for a sim swap 🙏🏼
Hi plz help me SIM sw
Sim swap plz
Telkom
Mine says error incured
In that case, you should be able to get assistance at your nearest MTN shop
ENKOSI ❤OXYGEN YAMM
Dear Customer you have exceeded the maximum attempts to perform a Sim Swap. Visit your nearest MTN store with your ID to complete the process.
Yes, unfortunately you failed the questions & have to visit the store