How to Manage the Visibility of Ticket Fields in Freshservice

Freshservice users can view, edit and fill the ticket fields associated with their ticket.
This video will show you the settings that help you manage the accessibility of these ticket fields:
1. Under the Behavior section in the form fields
2. Under the Business rules for forms
3. Using the app, “Hide or Disable fields based on roles.”
4. Using the app “Hide Incident Fields For Service Requests.”
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