Hello, I'm having a problem, I have a few cameras like this and the last two I bought have been showing an error, like it goes crazy after it detects movement, it doesn't return to the point it was configured, which I imagine is something in the software, because the others work normally, follow the movement and then returns to the determined point. I've looked and haven't found the solution yet. My 2 are even inverted right and left. When I check the option for movement tracking, a message comes up that in other cases does not appear. the msg: (People detection and motion tracking cannot be active simultaneously. If motion tracking is active, people detection will be disabled.) If anyone knows how to solve it, I would appreciate it.
@@techagecctvcamera4350 It has already been restarted, highlighted several times and in Update it says it is already using the latest version. What I saw that was different from the others on the device, these two have “PID” below the device version, the cameras in question Device version: RH50x20, PID: XM530-RH50x20_8M, Software version: V5.00R02.000306bf.10010.346517 .0000000, only this “PID” is different from the others. I have a dual lens camera that has this “PID” but the tracking works normally, but the other cameras work normally and do not have a PID.
Hi how do you get the 4 screen view as mine has different setting but is the same app
Hello, I'm having a problem, I have a few cameras like this and the last two I bought have been showing an error, like it goes crazy after it detects movement, it doesn't return to the point it was configured, which I imagine is something in the software, because the others work normally, follow the movement and then returns to the determined point. I've looked and haven't found the solution yet. My 2 are even inverted right and left. When I check the option for movement tracking, a message comes up that in other cases does not appear. the msg: (People detection and motion tracking cannot be active simultaneously. If motion tracking is active, people detection will be disabled.) If anyone knows how to solve it, I would appreciate it.
I suggest you resetting the camera first and reset it, if it still do not work.
Please go to see if it has new version to upgrade or not.
@@techagecctvcamera4350 It has already been restarted, highlighted several times and in Update it says it is already using the latest version. What I saw that was different from the others on the device, these two have “PID” below the device version, the cameras in question Device version: RH50x20, PID: XM530-RH50x20_8M, Software version: V5.00R02.000306bf.10010.346517 .0000000, only this “PID” is different from the others. I have a dual lens camera that has this “PID” but the tracking works normally, but the other cameras work normally and do not have a PID.
How do you turn on the light on the camera?
Hello， do you mean white led for techage camera?
@@techagecctvcamera4350 yes
My app doesn't have the motion tracking feature. How can i get it?
Firstly, please kindly check does your camera support this function or not.
@@techagecctvcamera4350 my camera is a PTZ wifi camera. It should support that feature
@@techagecctvcamera4350 my camera is a PTZ camera. It should support that function
My camera is a PTZ camera. It should support that function
What does daemon time do?
When you set up the daemon time for security camera, it will rotates back to the daemon postion after human leave out the camera's field of view.
Hi how do you get the 4 screen view as mine has different setting but is the same app
Generally, there is a perspective switch button in the upper right corner of the app homepage.