I'm still pretty analog and I drew my first process map out across a huge table with construction paper and color coded sticky notes. Once the big boss saw where it was going, it lit a fire that got us all collaborating on how the process flow should work in the company. Now my challenge is to digitize it, assign each person the appropriate task and begin writing SOPs for each section as needed. Major game changer for high level management to implement and get the whole company on the same page
With ai becoming more common everywhere people are writing these out to automate roles and tasks. I assure you, this will not be a lost art anytime soon.
Thanks for giving us a process map/flowchart with guidelines that make sense. Lateral vs vertical really does highlight where the process is going.
19 วันที่ผ่านมา
In domain driven development they call this event storming, it works a tiny bit different but it's the same principle. They also acknowledge making these process maps could need a lot of subject matter experts, depending on your context you might not need this. But I would also suggest to re-iterate your process maps multiple times as every time you do you probably find something to improve or simplify.
Holy cow. Thank you for the video. I'm going to start mapping right now, because my work flow feels stilted. I know something could be better, but I haven't been able to identify it. Thank you for the tips and tricks!
Hi Layla, Great video, l even love how you use camera zoom to help communicate your point about scope focus. I do (kinda) independent BA work for a startup whose CEO focuses on profit by cost reduction. Non-billable work is not valued much. I vote for profitability, but also would like a way to show how one map affects all 3 aspects of other processes.
Superb introduction. I suggest a follow up video on the importance of identifying interfaces (to external systems/other internal processes) to help guide the level of granularity (detail) for which a process needs to be delineated to avoid the pitfalls of overgeneralisation (leading to information hiding) that may obscure existing problems and/or being overly reductive when that level of detail is unnecessary. The use of interfaces is of prime importance when changing a process for strategic advantage. Eg in your payment example (4:45), if the board thinks offering crypto payments is strategic, then a new interface will be created to plug-in that new technology which will necessitate greater granularity when analysing the payments process. Or if the ‘payments’ process is found to be the rate determining step in the process then unpacking is crucial in order to understand the cause of the bottlenecks and how to improve it. Interfaces are less important for minor process improvement initiatives unless that process cuts through multiple functional lines of authority (i.e. the process cuts cross multiple departments). In this case, identifying interfaces for all depts is crucial in order to ensure any changes made fully support those interfaces. E.g. if one interfaces requires Jack in dept A to send an email to Jill in dept B, then reengineering dept A’s processes must not affect the operation of that email interface. Of course, the email could be replaced by switching a flag in a database shared with dept B, or it might be best to remove that interface completely by unifying Jack’s & Jill’s roles, but either way we’d be talking about reengineering processes across multiple functions…a much bigger process redesign. Giving rules of thumb to help users decide which interfaces are important and which to ignore is crucial.
7:25 When do you create a process map? -> When you don't have a process map and can't really tell how the organization actually works. I would say this should be the first and main reason as most organizations don't have even basic process maps.
We’re looking to keep our customers engaged through the order processing and manufacturing stages of our client journey, I’d also like to ensure all clients experience the same high level of care. The client experience journey would be helpful to see, thanks for posting such helpful content
Thank you for a great intro to process mapping. It would be great to see a focused video on process mapping customer experience. Keep up the great work!
Thank you so much for posting this old fashion but very useful tool for computer programming we used to call it flow diagram or flow chart! You nailed!
Hi Leyla, I really appreciate your way of introducing business process modelling. I would be very interested to see an introduction from you on the topic of the customer journey. Thank you very much if you take up the topic Greetings from Germany, Marc
Hi, this is the best video I've seen so far about mapping process, I also liked the way you edit. What program do you use and what are the names of the fonts you use? Thank you so much! Have a great day!
Great presentation, my disagreement is on a tool. you need to integrate you processes with some other areas e.g. Process linked to Application components.
With thanks for this 'warm up' to further details 😊. productivity seems to be the key reason of process mapping - movings toward optimizations and lean requires a good picture of the process. All started out with productivity in mind. My feedback: productivity. Success!
I use a process map concept just i make an entire PowerPoint slide as 1 "step" and give it a boarder around the entire page as red or green if it's something to do or not do... I like PowerPoint slides because u can add images, text, links, and anything related all on 1 slide and pickup that entire slide and move it around... you can also access it on mobile and computer which makes it easier to capture quick notes regarding a specific step as well... it's not a perfect way but it helps me map things out in its own way 😅
Great vid !! I have ADHD and your channel helps with trying to structure my projects I'm also a habitual project starter but half way I always get stuck 😅
MS Visio is what I’ve used for the past about 25 yrs. What’s funny, is all those years, 90% of other business team (outside of QA members) have no clue what process mapping is.
Is using bpmn a suitable alternative visual representation language to the one you’re suggesting here? It would help putting them into something like bonita bpm later on
Thanks for the video. Just a comment that it feels a little odd to be seeing start activities on the (viewers') right of screen and end activities on the (viewers') left of screen. Now I know that you are facing the camera, and this is left to right for you, but remembering to use the right to left direction as you record, or flipping your video left to right before you add text elements would solve this. But hey - it's still a good video with/without. This is just feedback.
Layla i want to tell you that i love your this video particularly because last year i starred my own business if i knew this things earlier and i found your channel at first 1 year ago then I didn't loosed 26000$ in my business
Huh, haven't thought this way since my university studies. Thanks for the reminder. Actually, this is EXTREMELY useful for someone who's building automation with AI agents...
What if the process is not follow due to : 1-lack of training 2-no follow up on employees 3-outright negligence Note: I do not write softball comments, but I like the channel BSIE
Ha! Not soft at all, "Vote" comments are what we use to decide which videos to create next. 😉 BUT I can say we have a video coming up about this topic that's just getting out of editing. Should hit around new years! It's all about team accountability, feedback, and difficult conversations. Stay tuned!
I'm still pretty analog and I drew my first process map out across a huge table with construction paper and color coded sticky notes. Once the big boss saw where it was going, it lit a fire that got us all collaborating on how the process flow should work in the company. Now my challenge is to digitize it, assign each person the appropriate task and begin writing SOPs for each section as needed. Major game changer for high level management to implement and get the whole company on the same page
I LOVE to hear this!!!
Thank you always team! I now consider you guys as an extended remote team of mine as I navigate the operational aspect of our business.
With ai becoming more common everywhere people are writing these out to automate roles and tasks. I assure you, this will not be a lost art anytime soon.
Thanks for giving us a process map/flowchart with guidelines that make sense. Lateral vs vertical really does highlight where the process is going.
In domain driven development they call this event storming, it works a tiny bit different but it's the same principle. They also acknowledge making these process maps could need a lot of subject matter experts, depending on your context you might not need this. But I would also suggest to re-iterate your process maps multiple times as every time you do you probably find something to improve or simplify.
Layla, thank you for making THE video I have searched for countless times. This is so solid!!
Holy cow. Thank you for the video. I'm going to start mapping right now, because my work flow feels stilted. I know something could be better, but I haven't been able to identify it. Thank you for the tips and tricks!
So glad to hear this! Let me know how it goes!
Hi Layla,
Great video, l even love how you use camera zoom to help communicate your point about scope focus.
I do (kinda) independent BA work for a startup whose CEO focuses on profit by cost reduction. Non-billable work is not valued much.
I vote for profitability, but also would like a way to show how one map affects all 3 aspects of other processes.
Superb introduction. I suggest a follow up video on the importance of identifying interfaces (to external systems/other internal processes) to help guide the level of granularity (detail) for which a process needs to be delineated to avoid the pitfalls of overgeneralisation (leading to information hiding) that may obscure existing problems and/or being overly reductive when that level of detail is unnecessary.
The use of interfaces is of prime importance when changing a process for strategic advantage. Eg in your payment example (4:45), if the board thinks offering crypto payments is strategic, then a new interface will be created to plug-in that new technology which will necessitate greater granularity when analysing the payments process. Or if the ‘payments’ process is found to be the rate determining step in the process then unpacking is crucial in order to understand the cause of the bottlenecks and how to improve it.
Interfaces are less important for minor process improvement initiatives unless that process cuts through multiple functional lines of authority (i.e. the process cuts cross multiple departments). In this case, identifying interfaces for all depts is crucial in order to ensure any changes made fully support those interfaces.
E.g. if one interfaces requires Jack in dept A to send an email to Jill in dept B, then reengineering dept A’s processes must not affect the operation of that email interface. Of course, the email could be replaced by switching a flag in a database shared with dept B, or it might be best to remove that interface completely by unifying Jack’s & Jill’s roles, but either way we’d be talking about reengineering processes across multiple functions…a much bigger process redesign.
Giving rules of thumb to help users decide which interfaces are important and which to ignore is crucial.
That would be such a fun video to make! 🤓
@ glad to be of service :)
7:25 When do you create a process map? -> When you don't have a process map and can't really tell how the organization actually works. I would say this should be the first and main reason as most organizations don't have even basic process maps.
Would like to see video on all 3 perspecitves. Customer experience being 1st.
Thanks for the video Layla. I vote for productivity
Just swap start and stop from left to right at 75% of your video. Makes it more in line with the things you said about the layout of the diagrams .
Oh Software Engineers used to do this for automating processes but nowadays nobody does it.
We’re looking to keep our customers engaged through the order processing and manufacturing stages of our client journey, I’d also like to ensure all clients experience the same high level of care. The client experience journey would be helpful to see, thanks for posting such helpful content
Gosh I love your videos! Vote for all 3 here !!
Thank you for a great intro to process mapping. It would be great to see a focused video on process mapping customer experience. Keep up the great work!
Thank you Layla! Great work explaining this process. My vote is for productivity.
Thank you so much for posting this old fashion but very useful tool for computer programming we used to call it flow diagram or flow chart! You nailed!
Nice overview of the basics … includes plenty of the why would you and the resultant prize which scores over much material on this subject…
My vote is Customer Journey, thanks Layla, you’re My Process Hero!
Thanks so much, Layla! I vote for Customer Experience. ❤
Hi Leyla, I really appreciate your way of introducing business process modelling. I would be very interested to see an introduction from you on the topic of the customer journey. Thank you very much if you take up the topic Greetings from Germany, Marc
Thank you Layla!!
Hi, this is the best video I've seen so far about mapping process, I also liked the way you edit. What program do you use and what are the names of the fonts you use? Thank you so much! Have a great day!
This is wonderful!!! And while this is about business, it can be applied to many things in life! Thanks so much!!
Glad you liked it!
Great presentation, my disagreement is on a tool. you need to integrate you processes with some other areas e.g. Process linked to Application components.
Perfect timing 🙏🏻
I like to learn more about productivity and profitability. Thank you - you are amazing!
Love all the options, but right now productivity will would be great for me. Thanks for the vid, Layla!
With thanks for this 'warm up' to further details 😊. productivity seems to be the key reason of process mapping - movings toward optimizations and lean requires a good picture of the process. All started out with productivity in mind. My feedback: productivity. Success!
oh shoot she hired thumbnail designers. I just saw your latest thumbnails are fire!! keep crushing it layla. :) I miss the process driven meetings!
Great video! How does Value Stream Mapping differ and does it have any advantages and disadvantages?
I use a process map concept just i make an entire PowerPoint slide as 1 "step" and give it a boarder around the entire page as red or green if it's something to do or not do... I like PowerPoint slides because u can add images, text, links, and anything related all on 1 slide and pickup that entire slide and move it around... you can also access it on mobile and computer which makes it easier to capture quick notes regarding a specific step as well... it's not a perfect way but it helps me map things out in its own way 😅
Ooh, good tip!
Great vid !! I have ADHD and your channel helps with trying to structure my projects I'm also a habitual project starter but half way I always get stuck 😅
Same here
MS Visio is what I’ve used for the past about 25 yrs. What’s funny, is all those years, 90% of other business team (outside of QA members) have no clue what process mapping is.
It’s a shame! It’s like people not knowing what a spreadsheet is. Like… how?!
@ also great video and I’m looking forward to watching more!!
Thanks! 😊
Is using bpmn a suitable alternative visual representation language to the one you’re suggesting here? It would help putting them into something like bonita bpm later on
Yup! This is basically just bpmn lite.
Great video!!
Glad you enjoyed it
Hi Layla, which process mapping tool do you recommend?
Whimsical is my current go-to.
Great video! Thanks for sharing. My vote is for customer experience.
Awesome Video. Thanks. How can we use process mapping to improve our relationships? That would make a nice video.
Thanks Leyla it's just great and incredible information you're sharing it with us.
My pleasure!
I love your approach to these things and how you communicate this entire brain dump so seamlessly :)
Excellent work, Layla!
Thank you so much!
That was truly excellent Layla. Thanks so much.
Glad you enjoyed it!
These videos are so helpful! Thank you 🙏
Please make a video follow-up on profitability optimization.
Great video Layla! Best 10min I’ve spent today on this topic. Votes for Productivity and Profitability 💪
I love love love your work
Thank you so much 😀
nicely detailed. and smol video.
Profitability.
Also to understand - does each option you presented affect the decision making (and thus trade one for another)?
Thank you! I vote for productivity as well.
Great video, thank you. I vote Productivity!
Thanks for voting
I'm 38 seconds into your video and ABSOLUTELY LOVE YOU'RE NON-VERBAL LANGUAGE! Helping captivate your audience is a well acquired skill you possess 👌
Thanks for the video. Just a comment that it feels a little odd to be seeing start activities on the (viewers') right of screen and end activities on the (viewers') left of screen. Now I know that you are facing the camera, and this is left to right for you, but remembering to use the right to left direction as you record, or flipping your video left to right before you add text elements would solve this. But hey - it's still a good video with/without. This is just feedback.
Thanks for the tip!
This was very valuable
Customer Experience and Productivity
Thanks for the video. What is the difference between SOP and process mapping?
Layla i want to tell you that i love your this video particularly because last year i starred my own business if i knew this things earlier and i found your channel at first 1 year ago then I didn't loosed 26000$ in my business
PRODUCTIVITY.. enjoyed your vid, please keep em coming!
Thank you for sharing! I vote for productividy
Thank you 😊
You're welcome 😊
This is why middle management exists. "Write down what we do so that I can justify our existence"
Huh, haven't thought this way since my university studies. Thanks for the reminder. Actually, this is EXTREMELY useful for someone who's building automation with AI agents...
Productivity please ❤
A lot of things to think about.
vote for each! all the things!
Thanks Layla, we are big fans. We vote for profitability :)
Would like to see a video on productivity please. Only because I enjoyed this video so much 😊
Great presenter!
wow congratz, you are awesome for teaching. i\I vote for productivity.
Would love to see a process map for profitability
Profitability is my vote
Yes please for customer experience
Productivity!
My choice would be see how actually make a process map. for multiple step process
What if the process is not follow due to :
1-lack of training
2-no follow up on employees
3-outright negligence
Note: I do not write softball comments, but I like the channel BSIE
Ha! Not soft at all, "Vote" comments are what we use to decide which videos to create next. 😉
BUT I can say we have a video coming up about this topic that's just getting out of editing. Should hit around new years! It's all about team accountability, feedback, and difficult conversations. Stay tuned!
Great video as usual - thanks! +1 for PRODUCTIVITY
This REALLY depends on the team you are with.
Profitability ❤️
AND productivity
Profitability!
Productivity.
Great video! Inspiring presentation! Expands my toolbox, which previously included TOC-based "Flying Logic" and BPMN flowcharts. ❤🎉
cool!
Productivity
Productivity
Productivity pls and ty
Productivity next please
Customer experience please ❤
Elaborate Profitability
Productivity, please
Productivity please.
Customer experience please. But I'm also interested in the other two. 😅
Customer experience please
Customer experience
It's like a prequel to (software) domain-driven design.
We us the workflow modelling method of Alec Sharp.
Customer Experience
And profitability