I can't take it anymore! The delays. The overengineering. The light leaks. Misinformation from Eaglemoss customer service. Batteries! Batteries! Batteries!
Eaglemoss is now in bankruptcy. They may pull out of it but I'm not holding out much hope. Their other kits might get picked up by another company but I'm guessing that the Enterprise is history considering all of its design flaws. I doubt another company wants to deal with it.
Hard to believe anyone ever paid for this to be honest. Their QC and customer service has been reliably terrible for years now. This one made me thankful I stopped collecting.
O man that sucks for every body. I been thinking for about a year to start this kit, but the problems did hold me back. I am so glad i did not go for it.
Sorry to hear about this. for $2K the kit should be very high quality. I was approached by them to promote these on my channel a few years ago and turned it down. I felt they were too pricey and I didn't feel comfortable with the long drawn out parts delivery process. After hearing of this I'm glad I did. I hope your honest appraisal reaches people so even more are not disappointed with what they get.
Very interesting! I didn't know they asked you to do one of these. It is disappointing to get this far and start seeing all the cracks in the woodwork as it were. I think if someone in their R&D department actually built the real kit and not the prototype, they would have ironed out the flaws on it. I would have kept going but with 1-3 month gaps in getting parts, I lose being "in the zone" when building this and the time frame for building gets way too long. To be honest, I actually couldn't picture you building a kit like this with your amazing skills!
@@outsider238 The pre painted kit's like this and some of the other large scale ones out there really are not my thing but I don't knock the people that do build these. Not everyone has a place they can glue, paint etc. They just want a nice piece to display.
@@TrekWorks I totally agree! This was my first "Partwork" kit. I thought I'd try one of these since I've been seeing so many pop up lately. On the other hand, the R2-D2 kit is excellent so far. I'm loving it and the parts aren't delayed.
@@TrekWorks The Aztec patterns are a huge problem with replicating any of these later Star Trek ships. I had brought one of the Polar Lights models and got quite a way with it but the patterning was a level or two above anything I had expected.. Its still waiting for me to finish it over five years later..
Just getting ready to start, canceled immediately after watching. Light bleed is sickening for that kind of money. Thanks for saving me a lot of money and frustration.
I can deal with the light leaks, but I agree the biggest disappointments are the battery power, and the way they handled the lighting. I'm not sure what they were thinking.
When I first subscribed to this build, I only watched videos like this in case I had trouble with the steps provided. I have learned way more useful information about this build and Eaglemoss that has helped me other than issues with the steps. Thank you for the forewarning of the batteries too, not sure I'll finish this myself anymore.
I'm really sad that I won't be finishing this model but I just can't look at this thing realizing that it's not going to get any better. It's already been designed the way it is and there's no going back for Eaglemoss to change it now that it's in production. It should never have left the drawing board in this current configuration. The model's a mess and they know it. They should scrap it now and refund everyone and start completely over.
I recently finished an 1:1400 AMT Ent D that I lit with homebrew LEDs. It's not a perfect build, but I'm much happier I went that route than ending up with this mess. At least with a basic AMT model there are fewer parts and fewer edges where light leaks need to be fixed. And now I hear they're bankrupt and everyone is stuck with an incomplete model? What a nightmare. I didn't even realize this whole thing is meant to be battery powered, that's just crazy. I powered mine with a pair of 24v plugs and hooked it up to a smart plug so I can turn it off and on without having to touch it. Watch batteries for the nacelles? That's just poor design.
Sounds like you have an excellent model! Yeah this was my first time doing one of these kits and it'll be my last. If I can ever get R2-D2 finished, I'll never buy one of these type of kits ever again.
@@outsider238 Thanks! It's not perfect, but I'm pretty happy with how it turned out. drive.google.com/file/d/1n8b5-Uhv4-N7KazHEAW_Q8PIFtmvXVEP/view?usp=sharing drive.google.com/file/d/1MW548Cb0IX699IXvhbnuN2rGkzvPVOf2/view?usp=sharing
I only joined because a childhood friend of mine decided we'd both do the build since we enjoyed the Next Generation series growing up. Living far apart, doing video streams on our kits together became a joy. We've both seen flaws throughout the time, but having the opportunity to do something like this was worth the commitment. Hopefully, as time goes on they will improve the issues you found along with countless other folks who have brought these up. I'm sorry to see the frustration this series has given you, perhaps Eaglemoss will throw the towel in on this build and let subs get a "fresh" start with the suggested improvements.
That's fantastic that you're building this with your friend. I probably would have been more accepting of the issues with this kit if I was doing that. Honestly, I've completely lost my enthusiasm to even go on with this now and the model is now in the trash. I did keep the lights though in case I can use them for some other projects.
To each their own when it comes to this. I started the enterprise back when Eaglemoss first released it and have been enjoying the entire build. Like, while I do agree that there are some definite issues like the excess amount of wires and multiple power sources, I've never had much of an issue with light bleed and I've never had to do modifications. As for subscription models I guess it also depends on the person. I find the anticipation of waiting for each new volume to be exciting, regardless of how much or how little comes with it. On top of this, the once a month parts (or the sometimes bit longer wait) gives me a reason to drive and spend time with my father every month who I build these with. Ever since I moved away, subscription models are my guaranteed way to spend time with him. We currently have 2 finished and working on 2.
Thank you for your video I was thinking about starting this build too. But I already noticed that there are problems, I’m ok if there needs to be a little bit of moding but it gets out of scale. And the battery’s and the way how they did the electrics is a deal breaker. Also the questionable situation that you probably can’t connect the saucer section in a proper way. WTF. You saved me a lot of money! Thanx
I'm so glad I could help. I hope my mistakes will save others from doing the same. This kit had promise but the further I go, the worse it gets. Plus the delays in getting the parts is maddening.
Eaglemoss really dropped it on the bed with this one. The fact that this thing is basically the 2ft Studio Model everyone is making, but equipped with basically everything from the 6ft model... on paper, it sounds good, but in practice, this is outrageous. They shouldn't even be having these kinds of problems. They should consider NOT doing this again. I'm glad I didn't even think to get this.
Be very glad you didn't get this. I'm glad I quit when I did. Eaglemoss has now gone bankrupt so it doesn't look like anyone is going to be finishing this as well as their other kits.
I did the Millennium Falcon kit and has a great experience. I was considering the Enterprise D. Once you mentioned batteries and showed that ugly switch in the neck…screw that. Saved me some money. Thx.
I'm right there with you! I'm tired of things breaking in this build, I'm tired of Eaglemoss saying replacement parts are on backorder (coincidentally, always the ones that have broken) and I'm tired of the frustration and cost associated with this whole process. I would be much more willing to pay $2,000 for a professional-grade completed and detailed model than pay sporadically for cheap parts that break at every turn. I'm done too!
Thank you! Yes this has got to be one of the worst models ever produced! Haha! I totally agree with what you said. For this kind of money, I'd rather pay one of the professional model builders to build one and have a much better piece than this pile of junk.
@@outsider238 I hope you were given a total refund. I'm investigating this sort of scam at the moment. Lots of it going on and many people blowing up good money on absolute rubbish
@@leokimvideo Since I quit building the kit, there was no refund. I do think that there will be some lawsuits from people that were still building their kits and never got to finish them. Some people even prepaid for shipments they never got.
I looked at all the promotional images with great scrutiny and saw so many errors and the panel looked like they didn't line up etc. As a modeler I couldn't cope with this and decided not to invest. So glad I didn't and I was right. Sorry you had to go through it all.
It's good you looked at it closely. I wish I would have. It doesn't seem like a lot of people that were building this is that into it anymore. At least I quit when I did and saved myself $1,300.
That's terrible. For that price the light leaks and part inaccuracies are just inexcusable. But the batteries, 16 in total, are just downright silly. How they couldn't power the ship with an electric plug is truly a bizarre and unwise decision! Thanks for sharing you made me a subscriber!!!
Thank you so much! I appreciate it! Yes, the more I look at this model, the madder I get. I've never seen a model kit so poorly thought out. I don't know how this thing got passed the drawing board. I'm so mad that I wasted so much time and money on this thing!
Being honest here: When I saw the prototype images with it's bad panel fit, window inserts sitting proud and a few light leaks, I knew this was not a kit for me. I reckoned on it being around £2300 all in for the finished product. When I can get someone to build a 1/400 kit professionally, with a lighting kit for a quarter of that. I suspected that making out of individual panels was going to cause issues, not just for light leaks but also the fit of them. I watched a few build videos and felt I made the right decision. A particular hate of mine is the flashing of the navigation lights. On the Enterprise D, the Red and Green nav lights do NOT flash. And the beacons that did flash did not flash in the manner this kit's lights do. They are far too quick. Again, over £2000 for a kit that will need so much work to fix it... just didn't interest me
I went back and looked at the battery compartment in the neck. There's actually 3 AAA batteries in there. So the saucer and the secondary hull will more than likely also have 3 AAA batteries in each section. I'm guessing the stand will as well. So the total battery count will probably be around 16. Still way too many. Also when I took off the battery cover on the neck, the battle bridge came off leaving the flat cover stuck on and hard to remove since it's only snapped on. Also, one of the metal contacts inside that battery compartment came off! It just gets worse and worse!
@@whos-the-stiff I included those in the count. I heard now that there's 6 batteries in the saucer? Not sure if that's true but jeez! May as well get stock in Energizer batteries for this thing!
Eaglemoss actually has quite a few partswork models that they "offer". Unfortunately being a UK based company the US customers don't matter. I had subbed to the Ecto 1 build, but they lied about delivery frequency to me, they NEVER delivered on time or correctly, and when they realized the 100% failure to deliver to me, instead of fixing the problem they just tossed me out as a customer. Worst company I have ever dealt with. I just really wish that there was a way to hold them accountable for all of their behaviors here in the US.
@@MrEvlerni I've heard so many people talking about customer service issues with Eaglemoss. I've only ever bought their diecast stuff before this so this was my first experience with them and their model kits. I'm definitely turned off from ever buying another one of these kits from them. I'm sorry to hear that you also had a bad experience with them. They really dropped the ball for their US customers. Probably lost thousands in sales because of it too as well as future purchases from people's experiences with them now. Not a good way to build up their customer base.
@@outsider238 That's just it. They don't care about the lost customers or the loss in revenue. When they chose to toss me out as a customer, they refunded every penny they collected. I guess they may have also figured I would file charges against them? Either way, you could possibly get your money back if you make enough noise at them....couldn't hurt to check....
I couldn't do that. When I build or work on anything, I want everything in front of me or no go. They have complete Enterprise kits from Polar Lights, plus they have decal kits and lighting kits that you can purchase all at once. I never order anything like that. I remember the "Book of the month club" Starting at a penny back in the late 70's and I knew it was a scam. Bro, just cancel out, I bet it's from Chiner and honestly, I don't trust em.
Yeah I canceled it. I'm glad I did. Eaglemoss just went bankrupt so now everyone that's building this and all the other kits they made are pretty much screwed. What a mistake this whole thing was. I agree, I want to have the full kit to build, not this piece by piece nonsense.
@@outsider238 my brother built a Subara Impreza WRC from DeAgostini about 15 years ago. At the time it cost him somewhere in the region of £500 (about $610) when the whole thing pre-built and ready to go was available for about £150 ($180) from a store named Argos. There isn't really an equivalent in the USA I could name to compare it to, but I digress. It's a shame you and many others have effectively wasted your money on this. Honestly it bugs the heck out if me, but great video! 👍
@@captainnutnut6077 Thank you. Yes it is very frustrating. I could have used that money now. I don't know how the heads at Eaglemoss can look at themselves in the mirror knowing how many people they ripped off.
I considered for about a week subscribing for this thing when it first came out. I didn't because of my previous experiences with their customer service (my favorite is when I emailed asking about a severely delayed shipment, the service rep copy/pasted the "estimated shipping" date from their website. You could tell because they didn't even bother to change the font/font color). Videos like this make me glad I made that decision, for the amount of money and time you put into this thing it should really be better quality.
I totally agree. It's one of the worst models I ever built. I was just taking the batteries out of the neck and one of the metal contacts came off! It has some parts that are pretty cheap. I'm really glad I quit when I did. I just wish the "cracks in the woodwork" would have shown themselves much sooner. It would have saved me a ton of money and time.
I now believe that the saucer won't actually connect to the neck. There's no way those plastic "docking clamps" can hold up the weight of the saucer. My guess is that the display stand will have some kind of support pieces to hold up the saucer and you'll just place it on top of the neck. It would explain why the saucer has a separate power source. So you won't be able to pick up the model as a whole ship. Not that most people probably will anyway but I feel it's a bit of a cheat.
On my completed cobra head, if I turn it over, the 'docking clamps' fall out, so they definitely would not hold that hugely heavy saucer section in place.
One would have figured that, with all of the other over-engineering that went into this, those docking clamps would have been spring-loaded... push-click to raise/lower them. I took a look at the subscription when Eaglemoss first announced it and " noped " on it. I knew that there would be lots of problems with light bleed because of the panel design and individual window pieces. The only reason for it being this complicated is to maximize the number of kits, and payments, needed to build the model.
They had a lot of nerve charging thousands of dollars for their kits. The Ecto-1 is impressively detailed; however I knew it would fail at 3,000. I can only assume this was as expensive.
-We could hide the light as a black window, or inside the shuttlebay.... -Yeah yeah just put it randomly on the outside. -Uh...ok... and we have enough space inside to hold D batteries or a corded power supply... -Watch batteries.
I quit my subscription to Eaglemoss 'Build the Enterprise' as well. The fact that there is so much lag in delivery and no explanation nor updates from 'Eaglemoss' irritated me. The service reps would always state: "We'll ship when available". I still have subscriptions to "The Terminator" and "R2D2" because the service reps seem to be more attuned to their current situation as far-as-shipments and deliveries. I also cancelled the 'Bismarck' because the shipments are intermittent at best. I loved your videos of the 'Enterprise' build because it validated my frustrations watching your videos. Still love your videos and will continue to watch. Thanks! Eric Edit: Maybe if things were different and there were no world-wide health concerns and shipments were more consistent, maybe I would have made a different decision. Not really sure at this moment due to concerns with the product provided as well! You provided a well needed video for this! Maybe, 'Eaglemoss' will take notice and see they need to improve. Thanks!
Haha! Thank you Eric! I will say that it does hurt to stop building this not only because of the financial loss but also, I really wanted to love this model. But the further I got, the less I liked it. I think also it was frustrating because we don't know what the display case is going to look like, how future parts are going to fit, the fact that we didn't know that it uses way too many batteries and the light leaks don't appear until you've got a significant section of the model done. By then it's too late to take it all apart to fix it. That's why I really would have preferred to have the entire kit and not piece by piece. At least we could plan ahead for certain obstacles if we had the parts in hand. Oh well. At least I feel like a huge weight is off my shoulders now that I'm not stressing about the long delays in parts deliveries. Thank you for sticking around! I appreciate it!😁
Thank you! I've been wanting to make a video for a while now addressing the issues with this kit. It seems like no one is really speaking up about the problems. I think mainly because the most popular videos are hosted by people that are given the kit by Eaglemoss or have a sponsorship with them so they're afraid to say anything negative about this kit. Like you, I probably would have continued building it if I was actually getting the parts delivered like they were supposed to be. I know shipping issues are a problem but I do think there might be other factors that Eaglemoss may not necessarily be sharing with us but who knows. I also feel that if I had completed this kit, I would have had buyer's remorse after seeing the results.
@@outsider238 I feel and believe the same way you do! I wanted to love the model but I could'nt. Still boils down to: "Did I make the right decision to cancel?" Appears the answer for us is "yes".
I will never do a subscription build ever again. Not only did this kit have the issues you mentioned, now looks like we'll never get the parts to finish since the company is bankrupt. Bastards really screwed us.
I’ve been building the Eaglemos BTTF Delorean for years. It’s been so long I’m not even sure how long I’ve been working on it. I think my 2 1/2 year build is going on 4 years now and I’m not even done. We are having the same issues as you, missing parts so issue shipping delays, no communication, bad model that needs tons of mods. There’s 3rd party people online that make better parts for the model but most are over $100 or more but I went ahead and got them so the model I put all this time and money in won’t suck as bad as what they want me to build. Oh and the batteries die after a day or two even if you don’t turn it on. Someone figured out that it drains the batteries even turned off. Someone made and sells a power mod so you can plug it in, like it should have been, but I’m past the point to where I can change it. My solution is I wait till I have a dozen or more issues piled up then I work on it. That way I’m not waiting month to month with delays. I’m currently in my third delay this year. Seems like every monthly shipment this year arrives every 2 to 3 months. My longest delay was 6 months because they were short one part and wouldn’t ship any of the following issues till they could ship the one issue with the missing part. All in all, I will never do another Eaglemos model. If I wasn’t so far along on the Delorean I would cancel
I think eaglemoss designed this with the intention that no one would ever actually finish one. so all the weird design choices are to accommodate that.
It's an absolute joke. The more I think about it, the more it just aggravates me. It's really stupid on their part because everyone will think twice about ever buying another one of these kits in the future. They're not only hurting themselves, but the other companies that make kits like this.
At first, I was like “I actually like the color separation of having individual parts of windows and escape pods” Then you showed the light leaking. And expensive kit should not have that at all and is inexcusable on thier part.
'what a piece of junk!' - luke starbuck, the 'lord of the terminators' it's as if it's purposefully difficult so people can be in awe of your dedication and skill, like that's a selling point or something.
I had similar problems with lack of thought and shoddy manufacturing with the Eaglemoss DeLorean model, which I ended up giving up on. There were simply too many problems. I've also had similar delivery problems with the DeAgostini R2-D2.
Unbelievable! I missed out on the DeAgostini Millennium Falcon when you could subscribe and they went thru the same issues with parts delays and so many people when couldn't finish their kits. I waited and then was able to buy 2 full parts kits for a bargain. Finished one that came out perfect. At least they know how to design a kit. Sorry to hear what you went thru
DeAugo Falcon was a shit show too. I got half way and suddenly no packs for months on end. Finally canceled it. Last month the started charging me again. Wtf? Had to threaten to sue them to get my money back. You dodged a bullet.
Something I just noticed. Those light strips are on the top of the warp engine. If you don't diffuse the light enough, or if the wires get bundled together during final assembly, you are going to see them as a dark line across the lit area. If they'd worked it so that the lights are attached at the bottom there is so much less of a chance that this will happen. (Yes, it's not like the wires have to go through the nacelle and attach in the engineering hull, but over time any wires above the lit area will droop because of gravity.) Oh, and this ISN'T Eaglemoss' first partwork. They've been doing them for ages. I already have one of their previous builds, a 1:2 sale R2-D2 with a whole lot of electronics - but they dropped the ball on the batteries for that one. Originally (In the UK) stated that we could order batteries through them. Details should have been in an issue between 85 and 90 (it's been a while, I can't remember exactly) but that got pushed back. Eventually they released the details of the battery requirements, and by issue 100 it was abundantly clear they were leaving it at that. Go get your own batteries. Trouble was their requirements. Rechargeable batteries, specific type and power, button top, NO protection circuit in the batteries because there was one in the battery box. No actual help or endorsement of a particular brand or model, despite having some pictures in one of the issues. I went to Amazon to look for the batteries pictured, only to find the reviews were either 5* "Exactly as advertised, great batteries" kind of thing - some even quoting the specs they actually got from the batteries, or 1* "Rubbish, not worth it, wouldn't power a watch" kind of thing. Further investigation showed them to be the most counterfeited batteries on the web! And you have to do a first charge battery by battery in a charger they supply in one issue which will also tell you if it's a 'good' battery or not. A full set would cost around £60 which was more than I was prepared to spend when I could get all of them come out as 'bad'. Even so, any trouble with the unit and Eaglemoss had a very easy 'out' just by saying "it's your batteries!" So my R2 has been, and probably will stay, a £900 paperweight.
I was wondering if those wires were going to show as well. I sanded those clear pieces pretty good so they would have diffused the light nicely but I never got a chance to test it. I think the R2-D2 was made by Deagostini wasn't it? I'm currently building the latest version of it now which is under the name Fanhome but it's still Deagostini. It still uses those weird batteries unfortunately. I'm hoping I can get them when I get to that part of the build.
This is likely the project that did Eaglemoss in. These parts delays are a horrible customer service situation, and the fact they handled it so badly probably turned a lot of people off to their products in general. A project like this would also tangle up a lot of money buying so many intricate parts. Those two sides of it would likely cause any company money issues, and combine that with other issues Eaglemoss had, well, they're bankrupt now.
I agree! This model was fraught with problems from the very beginning and should have never left the drawing board. These type of kits in general are terrible. I'm currently going through some issues with Fanhome and not getting parts for R2-D2 for 5 months. I'll never buy these kits again.
This has been symptomatic for Eaglemoss since the very beginning. Supply issues just made the problem more acute. But customer service always sucked. I made two orders from Eaglemoss over the years. One arrived after 2 months and was incomplete, the other one never did and had to be refunded after 8 months and countless emails, calls and assurances, they'd make it a priority shipment. Their website was also a mess full of bugs and inacurate information. It's a tragic example of a promising brand killed by atrocious management.
This wasn't what did Eaglemoss in; there were a multitude of issues, the main of which was the Pandemic and lockdowns prevented them from selling their stuff in stores, which apparently was big business for them overseas.
Thank you for explaining this disaster .. I was really looking into doing this with eaglemoss, I'm extremely glad that I came across this video....... Their customer service sounds like an unadulterated nightmare ...............
Welcome to eagle moss and sorry for your pain. I got caught with the marvel classic statue collections missing the last 10 as they ran out and never replaced them. That's 190 of them spread over 2 weeks each and never finished it as a collection. They over complicate to make it more parts and so more money and I never bought from eaglemoss again. I nearly took them to court with the statement "as a subscriber you get every issue" but it would cost more then it was worth. I hear they are in financial difficulties now so I hope you have greater success then I had with them. Excelsior sir
They're now bankrupt. Glad I quit building this when I did. So many people left out in the cold since they were building their other kits as well. I think there are going to be a lot more lawyers involved now.
I totally understand the appeal of a 27+ inch Enterprise D model, but anyone who saw the original ad for these (on Facebook, which is a huge red flag right there) could tell right THEN that this was not a film-accurate model. That, the timeframe, and the price was the end for me. Should have been for anyone else, too.
I'm not on Facebook so I never saw the ad. I don't actually remember how I found out about this. Wish I had known how badly engineered it was but you don't get to see it until you're pretty far into the build. I think most people are continuing with this mainly because they have so much money invested into it that they don't want to stop even if it's not that great of a kit for what you're paying.
I got about as far as you on this model, and ultimately I stopped as well. This was not their first partwork model- they did the DeLorean from Back to the Future, James Bonds Astin Martin DB-5, Elanore from Gone in 60 Seconds, Ecto-1, and most recently Titanic. I was doing Ecto along with this model, and I was a full year behind on building it due to them being constantly out of stock. I was delayed on this one as well, and ultimately canceled it. And now their bankrupt, so no one will ever finish these models, unless another company picks up the license.
It's a real mess all around. I seriously doubt any of the other companies will pick up the Enterprise since it was fraught with design problems. The other ones may have some hope though. I've learned my lesson on these kits to never buy into another one. I'm currently trying to build the R2-D2 from Fanhome but I've had a nearly 6 month delay of parts so here we go again. After R2, that's it for me.
I just remembered another BIG reason why I thought this wasn't that great of a deal. Back in 2012/2013, QMx had an Artisan Replica series, and the Enterprise-D at 1:850 scale (29.5 inches long x 22 inches wide x 6 inches high [11 inches high when mounted on the base]) . Completely hand made and shipped fully assembled for $9,995. For the $2,000+ for this, I was willing to entertain having to assemble it, some of the lighting issues, and out right errors (ie heat vents), I can't not say that this is 20% of the quality that the QMx one. And I do get that as a part-work, you are not paying for that all in one go, but still, Diamond Select's Ent-D was $49.95 back in '09 and the quality was vastly superior to this: 0.5% of the cost but not 0.5% of the quality. Granted, it isn't as big (at 18.7 x 14 x 6.1 inches), but the paint job and lighting on it was incredible. OK, i think I am done ranting now.
This seems to be common for eaglemoss. I have built the BTTF Delorean and currently building the Ghostbusters ECTO1. Experienced the same delays and a total lack of communication on their part. You seemed to have had a better time than me with Fanhome. I am building the Iron Man. Subscribed to the build in August 2021 and did not get my first batch for almost two months and have only received one other batch.
I didn't know Eaglemoss was doing other build ups. I am definitely not a fan of these subscription kits. Stupid way to build a model, 4 stages per month. After R2-D2, I won't be doing anymore of these. This was my first time trying these. It'll be my last. I hope you start getting your model parts in a timely fashion.
So it was more like $728 wasted on this kit. I don't know how this model even got off the drawing board. One of the worst models I've ever had the displeasure of building. Especially for the cost.
Sad to hear that. I've been a trekkie most of my life and was looking forward to this project; do you know of any alternatives for a similar 1701D kit with lights and all? Thanks and cheers!
I have seen a resin kit that is quite large but I think you'd have to do your own lighting on it. Check out a TH-cam channel called Aztek Dummy. It's hosted by Lou Dalmaso who is a fantastic model builder. He built one and it turned out amazing but it requires a ton of work.
When Star Trek The Next Generation first appeared on television our local TV critic had quite e few complaints but one of the things he said was, "The ship is too big!" That comment has stuck with me and I have never been able to shake the idea that in the world of Star Trek all of the ships are too big! The idea of a giant ship was a plot device thought up by Roddenberry to provide a source of characters to write stories around. It was a way of taking the small town, with all its random possibilities, with you into space. Great for story telling but not practical for space exploration. The Enterprise D supposedly had a crew of just under a thousand. A typical US aircraft carrier has a crew of 5,000 and they have nowhere near the internal volume of the Enterprise D. There is enough room on the Enterprise D to house a crew as large as 10,000 possibly. Where is the logic in that?
I'm sorry to hear you've got problems with the kit, when I first saw it on the convention circuit I was glad someone was producing a 1:1000 scale Enterprise D. But I honestly hope whoever liquidates Eaglemoss sells the moulds to Round 2 models, so that they can do some tinkering and produce a good 1:1000 scale Enterprise D and discontinue their ancient 1:1400 scale kit. BTW: the orange coolers on the Enterprise D are synonymous with the latter 5 foot miniature of the Enterprise D, so I guess this version is based on the 5 foot miniature; I also noticed that it has blinking navigation lights on the neck when the should be solid, so sadly, it looks about as accurate as your usual AMT Star Trek kit.
I’ve never seen your channel before and I don’t build models. I have a buddy who does. I found this video in the comment section of an Eaglemoss promoted post on Facebook. It’s getting out there. Thank you and sorry for the pain.
Thank you! I'm glad word is getting out about this kit. I hope I can save people money by not getting it unless they really want it. You'd really have to want this thing to put up with all the issues and flaws. Wish I had known earlier about all the problems. It would have saved me a ton of money.
I know exactly how you feel. I'm almost halfway done with my Ecto-1 build, and I haven't received any new parts since December. I had to call them to find out why. I also contacted them almost a month ago to let them know tha5 they sent me the wrong display base (they sent me the Jeep Willy one), and I'm STILL waiting for the correct one to show up.
You got farther than I did - I cancelled my subscription many months ago. I only decided to do this because my Chronicle Collectibles went out of business and I had to contest my preorder with my Credit Card. Instead of sinking more time and money into this build I decided to forgo the rest. I could tell that the build was going to be subpar and the over engineering of the deck panels and lighting made it so that my panels couldn't fit together properly. This was my first attempt with Eaglemoss and I can honestly say I will never try another kit of theirs again.
A couple of months ago I got so sick of those flimsy wires breaking I just took the whole outer skin off the saucer section,and took the reflective panels underneath apart and soaked them for 24 hours in alcohol and scraped and scratched the silver off with an old toothbrush and managed to get about 85 to 90% of the paint off.Then put the outer skin and panels back together and put them back on the skeleton frame,without the hundreds of lights. I left the ones in the cobra neck section until later.But for the port warp nacelle I went ahead and put it fully togther without it breaking since they secured the battery wires with a huge glob of hot glue so thanks for doing something right.Also to mention but to diffuse the light inside the nacelle(s) use scotch tape the regular type,it breaks up the lights perfectly.So one down and one to go. Also I hate to piss on other peoples plans but lastweek I received the latest release and also the display,but instead of a case you now get a tripod stand with a triangular cardboard cover,oh jump for joy (sarcasm).But thru thick or thin I plan on completing this model no matter how bad it is,granted its a literal nightmare but with hope with the mods I plan to do to this it will come out okay. I plan to add a central set of lights in the center of the saucer section and run it down thru the rest of the ship and be able to power it electrically.
The entire kit is a complete mess. I don't know how this was allowed to be released to customers. I know a lot of people are doing modifications but the whole point is that it's a $2,000 "premium" kit. We should have to do absolutely no mods to this at all for that price. That's why we're paying it. I honestly don't know how anyone at Eaglemoss could have even thought this was okay to produce a kit like this at this price point.
@Enohadoland I guess it makes sense. They don't want to send it to everyone if they haven't completed paying for it so they offer the tripod as a temporary stand.
Actually, I had a year's delay on three months' worth of issues from DeAgostini/Fanhome, and worse problems (5 months delay) on getting replacement parts - which were SUPPOSED to only take 3 weeks. So there's that.
That lighting rig is not over-engineered, it's cheaply engineered. Circuit boards are cheap now. It would have been fairly easy to make say, a dozen circuit boards as arc segments, powering 4 or so sections, and daisy-chain them together. That much wiring screams 'we're cheap'. I'm sorry you had to go through this; I've done some of these subscription builds before and... well, i got about halfway through before giving up. But I appreciate you made this video to warn others.
I'm so glad that I never went beyond thinking that this was cool. Waiting years to build it part was a turn off, and all the obvious design flaws shown here make me very glad that I didn't go for this.
I honestly think that Eaglemoss as a company deserves what they are going through, their quality check is awful, and obviously their engineering "skills" is really lacking. I'm glad to have gotten my Enterprise J, Orville, and 304 Daedalus, when I did.
I'm really sorry you're dealing with this. You're not alone. I'm having the same issues with the Back to the Future DeLorean. Bad communication, inconsistent shipments, quality issues. I feel like I got scammed with a half built model. What upsets me most is other TH-camrs who have built these having nothing bad to say. I can only guess they got paid.
Yes there was several TH-camrs that were getting the parts for free from Eaglemoss to make videos on this so that's why they weren't saying anything bad about it. That's one of the reasons I haven't taken a paid promotion offer or free things because I don't want to feel obligated to say only positive things even if I may not like the product. Eaglemoss has filed for bankruptcy now so I'm pretty sure the Enterprise is DOA.
I built their Delorean kit, which in all honesty, turned out great with only a few delays (pre pandemic). Then, I ordered their Solar System model. A beautiful brass motorized piece. Truly impressive. But, there are serious parts supply issues. I’ve been waiting over ONE YEAR for four particular issues. I was able to work around this and “complete” the model, but planet Neptune is unfortunately, not a part of this solar system model. I threatened them with legal action and they sent me the next four issues free of charge. But the delays only continued. They have serious parts issues and it seems to be getting worse. Now, they seem to hold further shipments if there is a shortage as opposed to just skipping. Thanks for this heads up on this model. I just received the first intro issue. I’ll cancel ASAP.
I think they've run into a corner they can't resolve very easily right now. The distributor for the parts in the US screwed them over and now they need to find a new one which could take months. But even so, the kit itself is terrible. I'm glad I stopped now but I wish I had known about these issues beforehand. They need to cancel this kit, refund everyone their money and start completely over with designing this thing. I know it'll cost them money but considering how much they've already lost in canceled orders and people deciding not to even get started after seeing all the problems with this, it's probably the best thing for them to do at this point.
I am in the UK and I had massive issues with their customer services, let alone what it was like for you in the US. I stopped around the 20 mark issue because I had PCB faults, ill fitting parts, basically exactly what you have highlighted. Its no wonder Eaglemoss are now bankrupt. I am now doing the Fibre Optic version of the AMT 1:1400 Enterprise D and using the 4 paint version os masking as you see in the Star Trek Generations movie. Also, any issues, I can use fillers and re touch with paint to sort out any issues.
This kit was a complete disaster. I eventually had the head of customer service call me after this video came out. He admitted that no one at Eaglemoss even ever put this kit together before it was released to know that there were any issues with it. You're right for quitting this model and moving on to the one you're working on now. Fanhome has since picked up this model to continue its distribution but I don't know why anyone would want to even go on building this absolute garbage of a kit.
thanks for the warning. 1 stereo microscope 1 set of micro paint brushes 1 bottle black fingernail polish 3 to 4 wall warts and power strip at the right voltage and load currents. and loads of bomb squad patience! oh 1 more thing, short eagle moss stock to pay for the kit!
I'm just storing all my bits for now, literally just checked the contents and left them packaged. I will go the distance with this but intend to extensively modify it following in the foot steps of master builders. I am concerned about the saucer connection but magnets might fix this. As for the electrics, shouldn't be too hard to mod and I intend on adding Arduino anyway. I totally get your frustrations, even world of Wayne has stopped his series to go back to the drawing board on this one. Just think of the end result though, if you can overcome the issues it would be amazing having a 2 foot scale model.
I was shocked that Wayne decided to stop his build as well. Modifying this kit is going to be the way to go with this. The current version is terrible. I would have done the same but I didnt want to pay for parts I'll never use. This thing is expensive enough already. I look forward to seeing what everyone comes up with. I'm not sure magnets will hold the saucer. It is incredibly heavy. It's going to need some kind of support beam of some kind running through the neck and the saucer.
i have been storing the kits also. I have not opened a single box and wasnt going to till i got them all just due to the sheer size of this thing. Dont want to risk a sitting partial set breaking. Should i start openning my boxes? what would you recommend
@@-TerryBogard It might be best to wait until you get all the parts. Especially since there's been so many delays in deliveries. At the rate they're going, it'll take an additional year or two to get them all.
Thank you for the video. I originally signed up for this and canceled when I realized the pricing. Eaglemoss feels like a license distributor as Europe has DeAgostini and Fanhome and are probably buying from a weaker CZN manufacturer. The Knight Rider KITT i've had my eyes on it, but if Eaglemoss is distributing it in the US, I may just pass on that one as well too.
I must say, there's a lot of these kits I'd like to get but after this experience, it's ruined me on these so called "Partwork" kits. I am still building the Fanhome R2-D2 though. There's been a couple delays with that too but Fanhome is good enough to send me the stage that was delayed along with the next stages so at least they are way better about it than Eaglemoss is. Plus the R2-D2 is a far superior kit. I'm not buying anymore kits from Eaglemoss though.
I'm a military modeler.I have been building military kits for close to forty years.My question is this: Did you research model reviews on this kit? I love the hobby,but a model that costs two thousand dollars is something that I would leave on the shelf.No model is worth two thousand dollars to me.I'll stick to DRAGON and DML kits.
There wasn't much to research. No one had one of these in hand and complete to review or look at. Eaglemoss was a trusted company that was around for something like 30 years and have done other kits like this. I was hesitant at first because I didn't like the 4 stages per month process but the model looked good so I figured I'd try it. It's all metal and super heavy. It doesn't matter anyhow. I threw it out shortly after making this video and Eaglemoss has since filed for bankruptcy.
@@outsider238 trusted? When I tried to research them it was HORRIBLE... I've never seen so many complaints.. and I wasn't even looking up reviews of them.. I was just trying to find specific info on this kit alone and instead got a boat load of pages of bad reviews, BBB complaints, and far more.. I've seen some bad reviews, but literal pages of them like Eaglemoss has.. I was surprised they weren't out of business already.
@@jerricacw8876 Well, I was referring to their early days. Definitely a dumpster fire later on for sure. I've bought their diecast metal ships in the past and never had a problem.
With all the problems in the world. Its sad to see someone having to deal with this shit on top of everything else out there. I would never buy a model kit that will take YEARS to complete.
After finishing the R2-D2 (which was from another company) which took over 2 years, I will not be buying any more of these kits. It's like Lego sending you 10 pieces a month to build the Titanic set.
I hope they will soon come with an update concerning the future of Eaglemoss. Till now I only read mainly comments from people from the US. Not UK. Because if you live in the UK you could even check the warehouses and office in London what is going on. Or call the trustee and find out what will be the procedure and if there are companies interested to take over Eaglemoss. I have the feeling many model builders sitting home with a halfway build model which costed already big money. Not even mentioning the people that ordered and payed in advance.
As far as I can tell Eaglemoss is history. As for their models, they have interested parties that might take over the production of the kits. It's going to be a long process though.
Dodged a bullet being in Australia and not being able to purchase this trash. Thanks for the video, also for the price I've seen so many people point out how inaccurate some parts of the model are. Eaglemosses downfall
These big pricey kits should've been the first sign this company was in trouble, and on the verge of filling for bankruptcy. People also should realize that the prototype rarely if ever match the quality of production and corner cutting. Obviously the kits like this were eaglemoss trying to pull in the bigger bucks. A model the size of round 2, diamond select with a simpler build and more easily able to be modified would have brought them in a good amount of money as well but not the bigger bucks they eventually planned on pulling in.
Wouldn't surprise me if years later we find out that higher ups knew Eaglemoss was going under and so they made this project to rake in extra money before taking off with it 😄
I'm sure they knew for some time that they were headed downward. I think they were something like 30 million in debt. That couldn't have happened in a short time. Total mismanagement for sure.
It's incredibly frustrating. I haven't had any problems with R2-D2 thankfully. When I called Eaglemoss to cancel my subscription, they asked why I was and I let them have it. This is the worst kit I've ever seen in my life. I want to build this but the more I get into it, the less I like it.
I had started the R2D2 but I saw there was an issue with obtaining the batteries for it. After several back and forth with their support, I found that the batteries required for it was nearly impossible to get any longer in the US.
All I can say on this is THANK GOD I DIDN'T INVEST in this model! I'm sorry that you have had to waste your money is the build thus far. You gave more information concerning the build process than eaglemoss did for advertisement. What you have done looks to be good work on your part, just piss poor planning on their part.
Thank you! I really wanted to warn people what they were getting into with this kit and others like it. Eaglemoss is bankrupt now so it doesn't look like this kit will ever see completion for anyone.
@@outsider238 Ah. So that's why I haven't heard anything from them in about a month & a half. I wish I had found this video 7 months ago, when I was only 2 months in... sadly I didn't.
@@jeremykemp1544 I wish more people could see it that may not know that Eaglemoss is bankrupt. Because of the delays that customers have probably sadly gotten used to, they might be just thinking their parts are just delayed but don't know that they'll never get anymore parts.
I understand your frustration. I don't know if you heard but Eaglemoss is no more. They went bankrupt a while back. I had issues with them when I ordered the USS CERRITOS and there was months of delays. Thankfully I was able to get it before Eaglemoss went bye-bye.
I wish we as Star Trek fans could just BUY Star Trek things. Why is everything such a chore? a membership, a subscription, a scheduled release. I work in manufacturing and toys and I know that the bottleneck is the licensing entity (CBS/Paramount) it's horrible to work with them and takes a long time. but this is unforgivable.
I totally agree!! It's so frustrating as a consumer to have to jump over all these hurdles just to buy or build something. This particular model was a mess from the very beginning.
After watching this I'm glad I never signed up for it. I think I will stick to the smaller ships they sell on secondary markets. I do have the Ghostbuster's Ecto-1 build up project and I feel like its over engineered sometimes too. The attention to detail is incredible, and I'm hoping they wont go under so my parts wont stop coming, but then they were never consistent with deliveries anyway. I feel like this really encourages old skool model kits. Yeah sometimes the plastic was iffy or the QC wasn't great, but the model kits were cheap and plentiful. You could buy a cheap snap together kit for fun or get something bigger and more complicated and go nuts with lights and a high end paint job. They gave you choices and I feel like an old AMT or ERTL kit would be a better buy than this thing.
All of these magazine style subs are overly engineered to extend the sub out as much as possible. Sure they can just use a few LED strips but that would end up with less monthly issues.
Built their Mercedes 300SL. One of the worst experiences ever. I did eventually finish it but it took almost 3 years. Horrible customer service. Inconsistent delivery. Get three months of deliveries on time then nothing for months. Suddenly a massive charge on the credit card and another month of waiting. When calling there was no help. We're sorry but it shows as shipped. Best part was towards the end of the build they would skip phases leaving you completely unable to progress.
I just wanted to echo your sentiments on the batteries. Eaglemoss and their ridiculous power design with this model aside, the Hallmark Christmas ornament starships moved from being powered by Christmas lights to batteries in the early 2000s, and the ones prior to that switch to batteries are vastly superior in almost every way (they didn't even bother putting any LEDs in last years). I also have some non-trek related things from First4Figures, and once again, lighting powered by (AA) batteries. I get that it's cheap way to power LEDs (although at these price points, why?), but so is USB, and if portable use is desired, a portable USB power bank could be used. I remember going to the hobby shops as a kid, and the expensive lighted models, posters, and other items were all lit, all the time, and certainly were responsible for some of my purchases. But with these battery powered models, I don't even know how anyone would try and display them at a store, although I guess with the recent news they don't have to worry about that anymore.
Yep. Unfortunately I agree 200% with you. I have been having these feelings for a while which is a shame as it’s one of the most viewed things on my channel but there has to be a point when you say ‘I’m done’
Hi Wayne! I gave you a shout out in my follow-up video to this one after Eaglemoss contacted me when they saw this video. Yes it is a shame. They really dropped the ball on this kit. Between not getting parts for it and the horrible way they went about doing the lighting, I just couldn't continue.
Thank you for this video. You've definitely convinced me not to even subscribe to this absolute mess of a model! I expect more in quality for something that will end up costing $2,000 as you've stated. By the way, it seems that a company named Fanhome (sp?) has picked up the remnants of Eaglemoss' disastrous model kit.
Haha! Yes Fanhome did pick it up so at least the people that wanted to continue where they left off can hopefully finish it. Unfortunately it's the same mess of a kit with the same issues. Because of price increases on the parts, it's even more expensive now.
I really wanted to show people what they were getting into if they were deciding on buying this thing. Now Eaglemoss went bankrupt so a lot of people are left out in the cold with this mess.
lol, imagine if they did go with a plug-in-the-wall power source, and made it the last piece they sent. You're all done with your kit & $2,000 in the hole, plug that bad boy in and notice the model leaking light like a sieve. Yikes!
I can agree they should have took a modelers perspective for power and just plug in using ax adapter. I can see myself not turning it on that often just based soupy on all the batteries as well. I haven’t really touched mine I. A week bc my battery box broke. The light bleeds are horrendous and yes those fecking windows can drive one mad
There was a metal piece on the lid of the battery box for the neck that broke off on mine. I showed that in the follow up video to this one. Yes, this kit is horrible. It should have never left the drawing board. Eaglemoss never even had anyone from their company build the kit for themselves until they contacted me after seeing this video. It's a complete mess of a kit.
You know they were singing a song while they were selling that thing to you? "This is the way we milk the Whales, Milk the whales, Eaaaarly in the morning!"
I had issues with their logistics team. they kept changing warehouses and each time they would they would send me parts that I already had or never got my parts. I also had the Ecto-1 build up
It really is bad. I wish my enthusiasm wouldn't have overpowered my common sense and I could have realized much earlier to stop this build before wasting so much money, time and effort on this.
I am oing through this same problem... I was doing two kits from them but at this point I'm almost over it... it would be a total waste of all the money I put into them but the way they have it built as a subscription is to prevent you from noticing the huge amount of cash your sinking into a just ok model... it's very disappointing and I definitely will not continue a service like this once I'm done...
I really wanted this kit when it was first announced, but the price was just too high. I was content with the fact that I could build a traditional model (AMT makes a clear one I think) that is great for lighting. Now it looks like I could have a better model for 1/3rd the price with better electronics. The only "down side" is it won't have die cast construction, big deal.
Eaglemoss is now in bankruptcy. They may pull out of it but I'm not holding out much hope. Their other kits might get picked up by another company but I'm guessing that the Enterprise is history considering all of its design flaws. I doubt another company wants to deal with it.
Hard to believe anyone ever paid for this to be honest. Their QC and customer service has been reliably terrible for years now. This one made me thankful I stopped collecting.
@@johnthemachine This was my first time trying one of these kits. It'll be my last.
O man that sucks for every body. I been thinking for about a year to start this kit, but the problems did hold me back. I am so glad i did not go for it.
@@andrestartrek Be very glad! 😁
Well that explains why you were having trouble getting parts. That's a shame it could have been a nice kit.
Sorry to hear about this. for $2K the kit should be very high quality. I was approached by them to promote these on my channel a few years ago and turned it down. I felt they were too pricey and I didn't feel comfortable with the long drawn out parts delivery process. After hearing of this I'm glad I did. I hope your honest appraisal reaches people so even more are not disappointed with what they get.
Very interesting! I didn't know they asked you to do one of these. It is disappointing to get this far and start seeing all the cracks in the woodwork as it were. I think if someone in their R&D department actually built the real kit and not the prototype, they would have ironed out the flaws on it. I would have kept going but with 1-3 month gaps in getting parts, I lose being "in the zone" when building this and the time frame for building gets way too long. To be honest, I actually couldn't picture you building a kit like this with your amazing skills!
@@outsider238 The pre painted kit's like this and some of the other large scale ones out there really are not my thing but I don't knock the people that do build these. Not everyone has a place they can glue, paint etc. They just want a nice piece to display.
@@TrekWorks I totally agree! This was my first "Partwork" kit. I thought I'd try one of these since I've been seeing so many pop up lately. On the other hand, the R2-D2 kit is excellent so far. I'm loving it and the parts aren't delayed.
@@TrekWorks I specifically thought of the work you guys do when I saw the light leaks on the Enterprise kit. You have taught me a lot.
@@TrekWorks The Aztec patterns are a huge problem with replicating any of these later Star Trek ships. I had brought one of the Polar Lights models and got quite a way with it but the patterning was a level or two above anything I had expected.. Its still waiting for me to finish it over five years later..
Just getting ready to start, canceled immediately after watching. Light bleed is sickening for that kind of money. Thanks for saving me a lot of money and frustration.
I'm glad I could help! Wish I knew then what I know now!
I can deal with the light leaks, but I agree the biggest disappointments are the battery power, and the way they handled the lighting. I'm not sure what they were thinking.
It's like they didn't know LED tape even exists. On the inside, it almost feels like a home made model.
No surprise that Eaglemoss went backrupt, giving the quality control and customer service issues.
When I first subscribed to this build, I only watched videos like this in case I had trouble with the steps provided. I have learned way more useful information about this build and Eaglemoss that has helped me other than issues with the steps. Thank you for the forewarning of the batteries too, not sure I'll finish this myself anymore.
I'm really sad that I won't be finishing this model but I just can't look at this thing realizing that it's not going to get any better. It's already been designed the way it is and there's no going back for Eaglemoss to change it now that it's in production. It should never have left the drawing board in this current configuration. The model's a mess and they know it. They should scrap it now and refund everyone and start completely over.
I recently finished an 1:1400 AMT Ent D that I lit with homebrew LEDs. It's not a perfect build, but I'm much happier I went that route than ending up with this mess. At least with a basic AMT model there are fewer parts and fewer edges where light leaks need to be fixed. And now I hear they're bankrupt and everyone is stuck with an incomplete model? What a nightmare. I didn't even realize this whole thing is meant to be battery powered, that's just crazy. I powered mine with a pair of 24v plugs and hooked it up to a smart plug so I can turn it off and on without having to touch it. Watch batteries for the nacelles? That's just poor design.
Sounds like you have an excellent model! Yeah this was my first time doing one of these kits and it'll be my last. If I can ever get R2-D2 finished, I'll never buy one of these type of kits ever again.
@@outsider238 Thanks! It's not perfect, but I'm pretty happy with how it turned out.
drive.google.com/file/d/1n8b5-Uhv4-N7KazHEAW_Q8PIFtmvXVEP/view?usp=sharing
drive.google.com/file/d/1MW548Cb0IX699IXvhbnuN2rGkzvPVOf2/view?usp=sharing
I only joined because a childhood friend of mine decided we'd both do the build since we enjoyed the Next Generation series growing up. Living far apart, doing video streams on our kits together became a joy. We've both seen flaws throughout the time, but having the opportunity to do something like this was worth the commitment. Hopefully, as time goes on they will improve the issues you found along with countless other folks who have brought these up. I'm sorry to see the frustration this series has given you, perhaps Eaglemoss will throw the towel in on this build and let subs get a "fresh" start with the suggested improvements.
That's fantastic that you're building this with your friend. I probably would have been more accepting of the issues with this kit if I was doing that. Honestly, I've completely lost my enthusiasm to even go on with this now and the model is now in the trash. I did keep the lights though in case I can use them for some other projects.
To each their own when it comes to this. I started the enterprise back when Eaglemoss first released it and have been enjoying the entire build. Like, while I do agree that there are some definite issues like the excess amount of wires and multiple power sources, I've never had much of an issue with light bleed and I've never had to do modifications.
As for subscription models I guess it also depends on the person. I find the anticipation of waiting for each new volume to be exciting, regardless of how much or how little comes with it. On top of this, the once a month parts (or the sometimes bit longer wait) gives me a reason to drive and spend time with my father every month who I build these with. Ever since I moved away, subscription models are my guaranteed way to spend time with him. We currently have 2 finished and working on 2.
Thank you for your video I was thinking about starting this build too. But I already noticed that there are problems, I’m ok if there needs to be a little bit of moding but it gets out of scale. And the battery’s and the way how they did the electrics is a deal breaker. Also the questionable situation that you probably can’t connect the saucer section in a proper way. WTF. You saved me a lot of money! Thanx
I'm so glad I could help. I hope my mistakes will save others from doing the same. This kit had promise but the further I go, the worse it gets. Plus the delays in getting the parts is maddening.
Eaglemoss really dropped it on the bed with this one. The fact that this thing is basically the 2ft Studio Model everyone is making, but equipped with basically everything from the 6ft model... on paper, it sounds good, but in practice, this is outrageous. They shouldn't even be having these kinds of problems. They should consider NOT doing this again. I'm glad I didn't even think to get this.
Be very glad you didn't get this. I'm glad I quit when I did. Eaglemoss has now gone bankrupt so it doesn't look like anyone is going to be finishing this as well as their other kits.
I did the Millennium Falcon kit and has a great experience. I was considering the Enterprise D. Once you mentioned batteries and showed that ugly switch in the neck…screw that. Saved me some money. Thx.
I'm right there with you! I'm tired of things breaking in this build, I'm tired of Eaglemoss saying replacement parts are on backorder (coincidentally, always the ones that have broken) and I'm tired of the frustration and cost associated with this whole process. I would be much more willing to pay $2,000 for a professional-grade completed and detailed model than pay sporadically for cheap parts that break at every turn. I'm done too!
Thank you! Yes this has got to be one of the worst models ever produced! Haha! I totally agree with what you said. For this kind of money, I'd rather pay one of the professional model builders to build one and have a much better piece than this pile of junk.
That is why you going to wait for long time pluss everyone eles models are broke so the parts are shorted always lol.
The best fix here is the trash can, than you will feel the weight of this failure lift from you
It's been in the landfill since about 6-7 months ago. I did two follow-up videos about this situation.
@@outsider238 I hope you were given a total refund. I'm investigating this sort of scam at the moment. Lots of it going on and many people blowing up good money on absolute rubbish
@@leokimvideo Since I quit building the kit, there was no refund. I do think that there will be some lawsuits from people that were still building their kits and never got to finish them. Some people even prepaid for shipments they never got.
I looked at all the promotional images with great scrutiny and saw so many errors and the panel looked like they didn't line up etc. As a modeler I couldn't cope with this and decided not to invest. So glad I didn't and I was right. Sorry you had to go through it all.
It's good you looked at it closely. I wish I would have. It doesn't seem like a lot of people that were building this is that into it anymore. At least I quit when I did and saved myself $1,300.
That's terrible. For that price the light leaks and part inaccuracies are just inexcusable. But the batteries, 16 in total, are just downright silly. How they couldn't power the ship with an electric plug is truly a bizarre and unwise decision!
Thanks for sharing you made me a subscriber!!!
Thank you so much! I appreciate it! Yes, the more I look at this model, the madder I get. I've never seen a model kit so poorly thought out. I don't know how this thing got passed the drawing board. I'm so mad that I wasted so much time and money on this thing!
This makes the Tomy Enterprise look like a bargain at $600.
Being honest here: When I saw the prototype images with it's bad panel fit, window inserts sitting proud and a few light leaks, I knew this was not a kit for me. I reckoned on it being around £2300 all in for the finished product. When I can get someone to build a 1/400 kit professionally, with a lighting kit for a quarter of that. I suspected that making out of individual panels was going to cause issues, not just for light leaks but also the fit of them.
I watched a few build videos and felt I made the right decision. A particular hate of mine is the flashing of the navigation lights. On the Enterprise D, the Red and Green nav lights do NOT flash. And the beacons that did flash did not flash in the manner this kit's lights do. They are far too quick.
Again, over £2000 for a kit that will need so much work to fix it... just didn't interest me
I went back and looked at the battery compartment in the neck. There's actually 3 AAA batteries in there. So the saucer and the secondary hull will more than likely also have 3 AAA batteries in each section. I'm guessing the stand will as well. So the total battery count will probably be around 16. Still way too many. Also when I took off the battery cover on the neck, the battle bridge came off leaving the flat cover stuck on and hard to remove since it's only snapped on. Also, one of the metal contacts inside that battery compartment came off! It just gets worse and worse!
Also there's coin batteries in each of the nacelles so that's 2 more batteries.
@@whos-the-stiff I included those in the count. I heard now that there's 6 batteries in the saucer? Not sure if that's true but jeez! May as well get stock in Energizer batteries for this thing!
Eaglemoss actually has quite a few partswork models that they "offer". Unfortunately being a UK based company the US customers don't matter. I had subbed to the Ecto 1 build, but they lied about delivery frequency to me, they NEVER delivered on time or correctly, and when they realized the 100% failure to deliver to me, instead of fixing the problem they just tossed me out as a customer. Worst company I have ever dealt with. I just really wish that there was a way to hold them accountable for all of their behaviors here in the US.
@@MrEvlerni I've heard so many people talking about customer service issues with Eaglemoss. I've only ever bought their diecast stuff before this so this was my first experience with them and their model kits. I'm definitely turned off from ever buying another one of these kits from them. I'm sorry to hear that you also had a bad experience with them. They really dropped the ball for their US customers. Probably lost thousands in sales because of it too as well as future purchases from people's experiences with them now. Not a good way to build up their customer base.
@@outsider238 That's just it. They don't care about the lost customers or the loss in revenue. When they chose to toss me out as a customer, they refunded every penny they collected. I guess they may have also figured I would file charges against them? Either way, you could possibly get your money back if you make enough noise at them....couldn't hurt to check....
I couldn't do that. When I build or work on anything, I want everything in front of me or no go. They have complete Enterprise kits from Polar Lights, plus they have decal kits and lighting kits that you can purchase all at once. I never order anything like that. I remember the "Book of the month club" Starting at a penny back in the late 70's and I knew it was a scam. Bro, just cancel out, I bet it's from Chiner and honestly, I don't trust em.
Yeah I canceled it. I'm glad I did. Eaglemoss just went bankrupt so now everyone that's building this and all the other kits they made are pretty much screwed. What a mistake this whole thing was. I agree, I want to have the full kit to build, not this piece by piece nonsense.
Feel bad for all the people with partially built kits...
@@joetuktyyuktuk8635 Yeah this is a huge black eye on these Partwork kits. People are going to be very cautious now about ever doing one of these.
@@outsider238 my brother built a Subara Impreza WRC from DeAgostini about 15 years ago. At the time it cost him somewhere in the region of £500 (about $610) when the whole thing pre-built and ready to go was available for about £150 ($180) from a store named Argos. There isn't really an equivalent in the USA I could name to compare it to, but I digress. It's a shame you and many others have effectively wasted your money on this. Honestly it bugs the heck out if me, but great video! 👍
@@captainnutnut6077 Thank you. Yes it is very frustrating. I could have used that money now. I don't know how the heads at Eaglemoss can look at themselves in the mirror knowing how many people they ripped off.
I considered for about a week subscribing for this thing when it first came out. I didn't because of my previous experiences with their customer service (my favorite is when I emailed asking about a severely delayed shipment, the service rep copy/pasted the "estimated shipping" date from their website. You could tell because they didn't even bother to change the font/font color). Videos like this make me glad I made that decision, for the amount of money and time you put into this thing it should really be better quality.
Also, the fact that this thing needs any batteries at all is horrendous.
I totally agree. It's one of the worst models I ever built. I was just taking the batteries out of the neck and one of the metal contacts came off! It has some parts that are pretty cheap. I'm really glad I quit when I did. I just wish the "cracks in the woodwork" would have shown themselves much sooner. It would have saved me a ton of money and time.
I now believe that the saucer won't actually connect to the neck. There's no way those plastic "docking clamps" can hold up the weight of the saucer. My guess is that the display stand will have some kind of support pieces to hold up the saucer and you'll just place it on top of the neck. It would explain why the saucer has a separate power source. So you won't be able to pick up the model as a whole ship. Not that most people probably will anyway but I feel it's a bit of a cheat.
If this is true its def a let down
@@icarus_falling I agree. I don't see how those plastic things could hold the saucer onto the neck.
On my completed cobra head, if I turn it over, the 'docking clamps' fall out, so they definitely would not hold that hugely heavy saucer section in place.
@@whos-the-stiff I'm thinking they are strictly decorative and not for practical use.
One would have figured that, with all of the other over-engineering that went into this, those docking clamps would have been spring-loaded... push-click to raise/lower them. I took a look at the subscription when Eaglemoss first announced it and " noped " on it. I knew that there would be lots of problems with light bleed because of the panel design and individual window pieces. The only reason for it being this complicated is to maximize the number of kits, and payments, needed to build the model.
They had a lot of nerve charging thousands of dollars for their kits. The Ecto-1 is impressively detailed; however I knew it would fail at 3,000. I can only assume this was as expensive.
You could easily get a plastic-kit for a fraction of what that Eaglemoss kit cost and make the plastic-kit look 100 times better.
-We could hide the light as a black window, or inside the shuttlebay....
-Yeah yeah just put it randomly on the outside.
-Uh...ok... and we have enough space inside to hold D batteries or a corded power supply...
-Watch batteries.
I quit my subscription to Eaglemoss 'Build the Enterprise' as well. The fact that there is so much lag in delivery and no explanation nor updates from 'Eaglemoss' irritated me. The service reps would always state: "We'll ship when available". I still have subscriptions to "The Terminator" and "R2D2" because the service reps seem to be more attuned to their current situation as far-as-shipments and deliveries. I also cancelled the 'Bismarck' because the shipments are intermittent at best. I loved your videos of the 'Enterprise' build because it validated my frustrations watching your videos. Still love your videos and will continue to watch. Thanks! Eric
Edit: Maybe if things were different and there were no world-wide health concerns and shipments were more consistent, maybe I would have made a different decision. Not really sure at this moment due to concerns with the product provided as well! You provided a well needed video for this! Maybe, 'Eaglemoss' will take notice and see they need to improve. Thanks!
Haha! Thank you Eric! I will say that it does hurt to stop building this not only because of the financial loss but also, I really wanted to love this model. But the further I got, the less I liked it. I think also it was frustrating because we don't know what the display case is going to look like, how future parts are going to fit, the fact that we didn't know that it uses way too many batteries and the light leaks don't appear until you've got a significant section of the model done. By then it's too late to take it all apart to fix it. That's why I really would have preferred to have the entire kit and not piece by piece. At least we could plan ahead for certain obstacles if we had the parts in hand. Oh well. At least I feel like a huge weight is off my shoulders now that I'm not stressing about the long delays in parts deliveries. Thank you for sticking around! I appreciate it!😁
Thank you! I've been wanting to make a video for a while now addressing the issues with this kit. It seems like no one is really speaking up about the problems. I think mainly because the most popular videos are hosted by people that are given the kit by Eaglemoss or have a sponsorship with them so they're afraid to say anything negative about this kit. Like you, I probably would have continued building it if I was actually getting the parts delivered like they were supposed to be. I know shipping issues are a problem but I do think there might be other factors that Eaglemoss may not necessarily be sharing with us but who knows. I also feel that if I had completed this kit, I would have had buyer's remorse after seeing the results.
@@outsider238 I feel and believe the same way you do! I wanted to love the model but I could'nt. Still boils down to: "Did I make the right decision to cancel?" Appears the answer for us is "yes".
@@lunaticloon5638 I agree! Thank you my good man!
I will never do a subscription build ever again. Not only did this kit have the issues you mentioned, now looks like we'll never get the parts to finish since the company is bankrupt. Bastards really screwed us.
I’ve been building the Eaglemos BTTF Delorean for years. It’s been so long I’m not even sure how long I’ve been working on it. I think my 2 1/2 year build is going on 4 years now and I’m not even done. We are having the same issues as you, missing parts so issue shipping delays, no communication, bad model that needs tons of mods. There’s 3rd party people online that make better parts for the model but most are over $100 or more but I went ahead and got them so the model I put all this time and money in won’t suck as bad as what they want me to build. Oh and the batteries die after a day or two even if you don’t turn it on. Someone figured out that it drains the batteries even turned off. Someone made and sells a power mod so you can plug it in, like it should have been, but I’m past the point to where I can change it.
My solution is I wait till I have a dozen or more issues piled up then I work on it. That way I’m not waiting month to month with delays. I’m currently in my third delay this year. Seems like every monthly shipment this year arrives every 2 to 3 months. My longest delay was 6 months because they were short one part and wouldn’t ship any of the following issues till they could ship the one issue with the missing part.
All in all, I will never do another Eaglemos model. If I wasn’t so far along on the Delorean I would cancel
I think eaglemoss designed this with the intention that no one would ever actually finish one. so all the weird design choices are to accommodate that.
It's an absolute joke. The more I think about it, the more it just aggravates me. It's really stupid on their part because everyone will think twice about ever buying another one of these kits in the future. They're not only hurting themselves, but the other companies that make kits like this.
But surely they must have finish one to test it, right?
At first, I was like “I actually like the color separation of having individual parts of windows and escape pods”
Then you showed the light leaking. And expensive kit should not have that at all and is inexcusable on thier part.
Those light leaks were terrible. Looked really bad in a dark room.
'what a piece of junk!' - luke starbuck, the 'lord of the terminators'
it's as if it's purposefully difficult so people can be in awe of your dedication and skill, like that's a selling point or something.
I had similar problems with lack of thought and shoddy manufacturing with the Eaglemoss DeLorean model, which I ended up giving up on. There were simply too many problems. I've also had similar delivery problems with the DeAgostini R2-D2.
What a shame because it looks like it would have been a amazing looking model.
Reminds of my 1989 Jaguar XJ6 :) Good old British engineering.
Unbelievable! I missed out on the DeAgostini Millennium Falcon when you could subscribe and they went thru the same issues with parts delays and so many people when couldn't finish their kits. I waited and then was able to buy 2 full parts kits for a bargain. Finished one that came out perfect. At least they know how to design a kit. Sorry to hear what you went thru
DeAugo Falcon was a shit show too. I got half way and suddenly no packs for months on end. Finally canceled it. Last month the started charging me again. Wtf? Had to threaten to sue them to get my money back. You dodged a bullet.
Thank you for waving me $600! I liked and subbed, looking forward to seeing a better project being completed!
Something I just noticed. Those light strips are on the top of the warp engine. If you don't diffuse the light enough, or if the wires get bundled together during final assembly, you are going to see them as a dark line across the lit area. If they'd worked it so that the lights are attached at the bottom there is so much less of a chance that this will happen. (Yes, it's not like the wires have to go through the nacelle and attach in the engineering hull, but over time any wires above the lit area will droop because of gravity.)
Oh, and this ISN'T Eaglemoss' first partwork. They've been doing them for ages. I already have one of their previous builds, a 1:2 sale R2-D2 with a whole lot of electronics - but they dropped the ball on the batteries for that one. Originally (In the UK) stated that we could order batteries through them. Details should have been in an issue between 85 and 90 (it's been a while, I can't remember exactly) but that got pushed back. Eventually they released the details of the battery requirements, and by issue 100 it was abundantly clear they were leaving it at that. Go get your own batteries. Trouble was their requirements. Rechargeable batteries, specific type and power, button top, NO protection circuit in the batteries because there was one in the battery box. No actual help or endorsement of a particular brand or model, despite having some pictures in one of the issues.
I went to Amazon to look for the batteries pictured, only to find the reviews were either 5* "Exactly as advertised, great batteries" kind of thing - some even quoting the specs they actually got from the batteries, or 1* "Rubbish, not worth it, wouldn't power a watch" kind of thing. Further investigation showed them to be the most counterfeited batteries on the web! And you have to do a first charge battery by battery in a charger they supply in one issue which will also tell you if it's a 'good' battery or not. A full set would cost around £60 which was more than I was prepared to spend when I could get all of them come out as 'bad'. Even so, any trouble with the unit and Eaglemoss had a very easy 'out' just by saying "it's your batteries!"
So my R2 has been, and probably will stay, a £900 paperweight.
I was wondering if those wires were going to show as well. I sanded those clear pieces pretty good so they would have diffused the light nicely but I never got a chance to test it. I think the R2-D2 was made by Deagostini wasn't it? I'm currently building the latest version of it now which is under the name Fanhome but it's still Deagostini. It still uses those weird batteries unfortunately. I'm hoping I can get them when I get to that part of the build.
This is likely the project that did Eaglemoss in. These parts delays are a horrible customer service situation, and the fact they handled it so badly probably turned a lot of people off to their products in general. A project like this would also tangle up a lot of money buying so many intricate parts. Those two sides of it would likely cause any company money issues, and combine that with other issues Eaglemoss had, well, they're bankrupt now.
I agree! This model was fraught with problems from the very beginning and should have never left the drawing board. These type of kits in general are terrible. I'm currently going through some issues with Fanhome and not getting parts for R2-D2 for 5 months. I'll never buy these kits again.
This has been symptomatic for Eaglemoss since the very beginning. Supply issues just made the problem more acute. But customer service always sucked. I made two orders from Eaglemoss over the years. One arrived after 2 months and was incomplete, the other one never did and had to be refunded after 8 months and countless emails, calls and assurances, they'd make it a priority shipment. Their website was also a mess full of bugs and inacurate information. It's a tragic example of a promising brand killed by atrocious management.
@@Zimionz Hopefully the other companies that offer models like these will learn from Eaglemoss's mistakes and not follow in their footsteps.
This wasn't what did Eaglemoss in; there were a multitude of issues, the main of which was the Pandemic and lockdowns prevented them from selling their stuff in stores, which apparently was big business for them overseas.
it was a long time coming. i had issues with them going back to my original starships collection subscription
Thank you for explaining this disaster ..
I was really looking into doing this with eaglemoss, I'm extremely glad that I came across this video.......
Their customer service sounds like an unadulterated nightmare ...............
Welcome to eagle moss and sorry for your pain. I got caught with the marvel classic statue collections missing the last 10 as they ran out and never replaced them. That's 190 of them spread over 2 weeks each and never finished it as a collection. They over complicate to make it more parts and so more money and I never bought from eaglemoss again. I nearly took them to court with the statement "as a subscriber you get every issue" but it would cost more then it was worth. I hear they are in financial difficulties now so I hope you have greater success then I had with them. Excelsior sir
They're now bankrupt. Glad I quit building this when I did. So many people left out in the cold since they were building their other kits as well. I think there are going to be a lot more lawyers involved now.
I totally understand the appeal of a 27+ inch Enterprise D model, but anyone who saw the original ad for these (on Facebook, which is a huge red flag right there) could tell right THEN that this was not a film-accurate model. That, the timeframe, and the price was the end for me. Should have been for anyone else, too.
I'm not on Facebook so I never saw the ad. I don't actually remember how I found out about this. Wish I had known how badly engineered it was but you don't get to see it until you're pretty far into the build. I think most people are continuing with this mainly because they have so much money invested into it that they don't want to stop even if it's not that great of a kit for what you're paying.
I got about as far as you on this model, and ultimately I stopped as well. This was not their first partwork model- they did the DeLorean from Back to the Future, James Bonds Astin Martin DB-5, Elanore from Gone in 60 Seconds, Ecto-1, and most recently Titanic. I was doing Ecto along with this model, and I was a full year behind on building it due to them being constantly out of stock. I was delayed on this one as well, and ultimately canceled it. And now their bankrupt, so no one will ever finish these models, unless another company picks up the license.
It's a real mess all around. I seriously doubt any of the other companies will pick up the Enterprise since it was fraught with design problems. The other ones may have some hope though. I've learned my lesson on these kits to never buy into another one. I'm currently trying to build the R2-D2 from Fanhome but I've had a nearly 6 month delay of parts so here we go again. After R2, that's it for me.
I just remembered another BIG reason why I thought this wasn't that great of a deal. Back in 2012/2013, QMx had an Artisan Replica series, and the Enterprise-D at 1:850 scale (29.5 inches long x 22 inches wide x 6 inches high [11 inches high when mounted on the base]) . Completely hand made and shipped fully assembled for $9,995. For the $2,000+ for this, I was willing to entertain having to assemble it, some of the lighting issues, and out right errors (ie heat vents), I can't not say that this is 20% of the quality that the QMx one. And I do get that as a part-work, you are not paying for that all in one go, but still, Diamond Select's Ent-D was $49.95 back in '09 and the quality was vastly superior to this: 0.5% of the cost but not 0.5% of the quality. Granted, it isn't as big (at 18.7 x 14 x 6.1 inches), but the paint job and lighting on it was incredible. OK, i think I am done ranting now.
Ohhh Really sorry for you.. Thanks for sharing
This seems to be common for eaglemoss. I have built the BTTF Delorean and currently building the Ghostbusters ECTO1. Experienced the same delays and a total lack of communication on their part. You seemed to have had a better time than me with Fanhome. I am building the Iron Man. Subscribed to the build in August 2021 and did not get my first batch for almost two months and have only received one other batch.
I didn't know Eaglemoss was doing other build ups. I am definitely not a fan of these subscription kits. Stupid way to build a model, 4 stages per month. After R2-D2, I won't be doing anymore of these. This was my first time trying these. It'll be my last. I hope you start getting your model parts in a timely fashion.
how's the quality on the DeLorean and ecto vs this?
So it was more like $728 wasted on this kit. I don't know how this model even got off the drawing board. One of the worst models I've ever had the displeasure of building. Especially for the cost.
Sad to hear that. I've been a trekkie most of my life and was looking forward to this project; do you know of any alternatives for a similar 1701D kit with lights and all? Thanks and cheers!
I have seen a resin kit that is quite large but I think you'd have to do your own lighting on it. Check out a TH-cam channel called Aztek Dummy. It's hosted by Lou Dalmaso who is a fantastic model builder. He built one and it turned out amazing but it requires a ton of work.
When Star Trek The Next Generation first appeared on television our local TV critic had quite e few complaints but one of the things he said was, "The ship is too big!"
That comment has stuck with me and I have never been able to shake the idea that in the world of Star Trek all of the ships are too big!
The idea of a giant ship was a plot device thought up by Roddenberry to provide a source of characters to write stories around. It was a way of taking the small town, with all its random possibilities, with you into space.
Great for story telling but not practical for space exploration.
The Enterprise D supposedly had a crew of just under a thousand. A typical US aircraft carrier has a crew of 5,000 and they have nowhere near the internal volume of the Enterprise D.
There is enough room on the Enterprise D to house a crew as large as 10,000 possibly. Where is the logic in that?
"Transportation of colonists, diplomatic missions, emergency evacuations..."
Dear Sir .... Thank you for giving this warning. ...GOD Bless!!!
I'm sorry to hear you've got problems with the kit, when I first saw it on the convention circuit I was glad someone was producing a 1:1000 scale Enterprise D.
But I honestly hope whoever liquidates Eaglemoss sells the moulds to Round 2 models, so that they can do some tinkering and produce a good 1:1000 scale Enterprise D and discontinue their ancient 1:1400 scale kit.
BTW: the orange coolers on the Enterprise D are synonymous with the latter 5 foot miniature of the Enterprise D, so I guess this version is based on the 5 foot miniature; I also noticed that it has blinking navigation lights on the neck when the should be solid, so sadly, it looks about as accurate as your usual AMT Star Trek kit.
Yes there are so many inaccuracies. They claimed this was a mix of the two main models but I think it was just lazy designing.
I’ve never seen your channel before and I don’t build models. I have a buddy who does. I found this video in the comment section of an Eaglemoss promoted post on Facebook. It’s getting out there. Thank you and sorry for the pain.
Thank you! I'm glad word is getting out about this kit. I hope I can save people money by not getting it unless they really want it. You'd really have to want this thing to put up with all the issues and flaws. Wish I had known earlier about all the problems. It would have saved me a ton of money.
I know exactly how you feel. I'm almost halfway done with my Ecto-1 build, and I haven't received any new parts since December. I had to call them to find out why. I also contacted them almost a month ago to let them know tha5 they sent me the wrong display base (they sent me the Jeep Willy one), and I'm STILL waiting for the correct one to show up.
I feel like I dodged a bullet. I signed up for the '66 Batmobile model subscription. Fortunately for me, it was never released.
Sounds like when this thing was designed... there was a team for each piece and they didn't talk to eachother...at all.
What madman would even consider STARTING this project?!
You got farther than I did - I cancelled my subscription many months ago. I only decided to do this because my Chronicle Collectibles went out of business and I had to contest my preorder with my Credit Card. Instead of sinking more time and money into this build I decided to forgo the rest. I could tell that the build was going to be subpar and the over engineering of the deck panels and lighting made it so that my panels couldn't fit together properly. This was my first attempt with Eaglemoss and I can honestly say I will never try another kit of theirs again.
I completely agree! This was my first "Partwork" kit. After I finish R2-D2, I'm done with these.
A couple of months ago I got so sick of those flimsy wires breaking I just took the whole outer skin off the saucer section,and took the reflective panels underneath apart and soaked them for 24 hours in alcohol and scraped and scratched the silver off with an old toothbrush and managed to get about 85 to 90% of the paint off.Then put the outer skin and panels back together and put them back on the skeleton frame,without the hundreds of lights.
I left the ones in the cobra neck section until later.But for the port warp nacelle I went ahead and put it fully togther without it breaking since they secured the battery wires with a huge glob of hot glue so thanks for doing something right.Also to mention but to diffuse the light inside the nacelle(s) use scotch tape the regular type,it breaks up the lights perfectly.So one down and one to go.
Also I hate to piss on other peoples plans but lastweek I received the latest release and also the display,but instead of a case you now get a tripod stand with a triangular cardboard cover,oh jump for joy (sarcasm).But thru thick or thin I plan on completing this model no matter how bad it is,granted its a literal nightmare but with hope with the mods I plan to do to this it will come out okay.
I plan to add a central set of lights in the center of the saucer section and run it down thru the rest of the ship and be able to power it electrically.
The entire kit is a complete mess. I don't know how this was allowed to be released to customers. I know a lot of people are doing modifications but the whole point is that it's a $2,000 "premium" kit. We should have to do absolutely no mods to this at all for that price. That's why we're paying it. I honestly don't know how anyone at Eaglemoss could have even thought this was okay to produce a kit like this at this price point.
@Enohadoland I guess it makes sense. They don't want to send it to everyone if they haven't completed paying for it so they offer the tripod as a temporary stand.
Actually, I had a year's delay on three months' worth of issues from DeAgostini/Fanhome, and worse problems (5 months delay) on getting replacement parts - which were SUPPOSED to only take 3 weeks. So there's that.
That lighting rig is not over-engineered, it's cheaply engineered.
Circuit boards are cheap now. It would have been fairly easy to make say, a dozen circuit boards as arc segments, powering 4 or so sections, and daisy-chain them together.
That much wiring screams 'we're cheap'.
I'm sorry you had to go through this; I've done some of these subscription builds before and... well, i got about halfway through before giving up. But I appreciate you made this video to warn others.
Thank you so much! I totally agree with you. Eaglemoss is bankrupt now so this kit is history.
Fanhome made some improvments now, but for the engins I put clear frost on the flucks blue chill. on the clear blue plastic.
From what I've seen, it's the exact same kit.
I'm so glad that I never went beyond thinking that this was cool.
Waiting years to build it part was a turn off, and all the obvious design flaws shown here make me very glad that I didn't go for this.
I honestly think that Eaglemoss as a company deserves what they are going through, their quality check is awful, and obviously their engineering "skills" is really lacking.
I'm glad to have gotten my Enterprise J, Orville, and 304 Daedalus, when I did.
The moment I saw a review about the heat vents on deck 2, I was like, nope. And its odd, as they are blacked out correctly on the diecast XL model...
That should have been the first red flag for buying into this kit.
I'm really sorry you're dealing with this. You're not alone. I'm having the same issues with the Back to the Future DeLorean. Bad communication, inconsistent shipments, quality issues. I feel like I got scammed with a half built model. What upsets me most is other TH-camrs who have built these having nothing bad to say. I can only guess they got paid.
Yes there was several TH-camrs that were getting the parts for free from Eaglemoss to make videos on this so that's why they weren't saying anything bad about it. That's one of the reasons I haven't taken a paid promotion offer or free things because I don't want to feel obligated to say only positive things even if I may not like the product. Eaglemoss has filed for bankruptcy now so I'm pretty sure the Enterprise is DOA.
I built their Delorean kit, which in all honesty, turned out great with only a few delays (pre pandemic). Then, I ordered their Solar System model. A beautiful brass motorized piece. Truly impressive. But, there are serious parts supply issues. I’ve been waiting over ONE YEAR for four particular issues. I was able to work around this and “complete” the model, but planet Neptune is unfortunately, not a part of this solar system model. I threatened them with legal action and they sent me the next four issues free of charge. But the delays only continued. They have serious parts issues and it seems to be getting worse. Now, they seem to hold further shipments if there is a shortage as opposed to just skipping. Thanks for this heads up on this model. I just received the first intro issue. I’ll cancel ASAP.
I think they've run into a corner they can't resolve very easily right now. The distributor for the parts in the US screwed them over and now they need to find a new one which could take months. But even so, the kit itself is terrible. I'm glad I stopped now but I wish I had known about these issues beforehand. They need to cancel this kit, refund everyone their money and start completely over with designing this thing. I know it'll cost them money but considering how much they've already lost in canceled orders and people deciding not to even get started after seeing all the problems with this, it's probably the best thing for them to do at this point.
I am in the UK and I had massive issues with their customer services, let alone what it was like for you in the US. I stopped around the 20 mark issue because I had PCB faults, ill fitting parts, basically exactly what you have highlighted. Its no wonder Eaglemoss are now bankrupt. I am now doing the Fibre Optic version of the AMT 1:1400 Enterprise D and using the 4 paint version os masking as you see in the Star Trek Generations movie. Also, any issues, I can use fillers and re touch with paint to sort out any issues.
This kit was a complete disaster. I eventually had the head of customer service call me after this video came out. He admitted that no one at Eaglemoss even ever put this kit together before it was released to know that there were any issues with it. You're right for quitting this model and moving on to the one you're working on now. Fanhome has since picked up this model to continue its distribution but I don't know why anyone would want to even go on building this absolute garbage of a kit.
thanks for the warning. 1 stereo microscope 1 set of micro paint brushes 1 bottle black fingernail polish 3 to 4 wall warts and power strip at the right voltage and load currents. and loads of bomb squad patience! oh 1 more thing, short eagle moss stock to pay for the kit!
Don’t say the customers will be disappointed, just tell them not to buy it.
I'm just storing all my bits for now, literally just checked the contents and left them packaged. I will go the distance with this but intend to extensively modify it following in the foot steps of master builders. I am concerned about the saucer connection but magnets might fix this. As for the electrics, shouldn't be too hard to mod and I intend on adding Arduino anyway.
I totally get your frustrations, even world of Wayne has stopped his series to go back to the drawing board on this one. Just think of the end result though, if you can overcome the issues it would be amazing having a 2 foot scale model.
I was shocked that Wayne decided to stop his build as well. Modifying this kit is going to be the way to go with this. The current version is terrible. I would have done the same but I didnt want to pay for parts I'll never use. This thing is expensive enough already. I look forward to seeing what everyone comes up with. I'm not sure magnets will hold the saucer. It is incredibly heavy. It's going to need some kind of support beam of some kind running through the neck and the saucer.
i have been storing the kits also. I have not opened a single box and wasnt going to till i got them all just due to the sheer size of this thing. Dont want to risk a sitting partial set breaking.
Should i start openning my boxes? what would you recommend
@@-TerryBogard It might be best to wait until you get all the parts. Especially since there's been so many delays in deliveries. At the rate they're going, it'll take an additional year or two to get them all.
@@outsider238 so keep going as i am. i just worry ill have things missing when i open the boxes
@@-TerryBogard Hmm. Yes that could be a problem. Plus you don't want to wait too long in case you can't get replacement parts if needed.
Thank you for the video. I originally signed up for this and canceled when I realized the pricing. Eaglemoss feels like a license distributor as Europe has DeAgostini and Fanhome and are probably buying from a weaker CZN manufacturer. The Knight Rider KITT i've had my eyes on it, but if Eaglemoss is distributing it in the US, I may just pass on that one as well too.
I must say, there's a lot of these kits I'd like to get but after this experience, it's ruined me on these so called "Partwork" kits. I am still building the Fanhome R2-D2 though. There's been a couple delays with that too but Fanhome is good enough to send me the stage that was delayed along with the next stages so at least they are way better about it than Eaglemoss is. Plus the R2-D2 is a far superior kit. I'm not buying anymore kits from Eaglemoss though.
I'm a military modeler.I have been building military kits for close to forty years.My question is this: Did you research model reviews on this kit? I love the hobby,but a model that costs two thousand dollars is something that I would leave on the shelf.No model is worth two thousand dollars to me.I'll stick to DRAGON and DML kits.
There wasn't much to research. No one had one of these in hand and complete to review or look at. Eaglemoss was a trusted company that was around for something like 30 years and have done other kits like this. I was hesitant at first because I didn't like the 4 stages per month process but the model looked good so I figured I'd try it. It's all metal and super heavy. It doesn't matter anyhow. I threw it out shortly after making this video and Eaglemoss has since filed for bankruptcy.
@@outsider238 trusted? When I tried to research them it was HORRIBLE... I've never seen so many complaints.. and I wasn't even looking up reviews of them.. I was just trying to find specific info on this kit alone and instead got a boat load of pages of bad reviews, BBB complaints, and far more.. I've seen some bad reviews, but literal pages of them like Eaglemoss has.. I was surprised they weren't out of business already.
@@jerricacw8876 Well, I was referring to their early days. Definitely a dumpster fire later on for sure. I've bought their diecast metal ships in the past and never had a problem.
@@jerricacw8876 I thought they are out of business right now.....
With all the problems in the world. Its sad to see someone having to deal with this shit on top of everything else out there. I would never buy a model kit that will take YEARS to complete.
After finishing the R2-D2 (which was from another company) which took over 2 years, I will not be buying any more of these kits. It's like Lego sending you 10 pieces a month to build the Titanic set.
I hope they will soon come with an update concerning the future of Eaglemoss. Till now I only read mainly comments from people from the US. Not UK. Because if you live in the UK you could even check the warehouses and office in London what is going on. Or call the trustee and find out what will be the procedure and if there are companies interested to take over Eaglemoss. I have the feeling many model builders sitting home with a halfway build model which costed already big money. Not even mentioning the people that ordered and payed in advance.
As far as I can tell Eaglemoss is history. As for their models, they have interested parties that might take over the production of the kits. It's going to be a long process though.
Dodged a bullet being in Australia and not being able to purchase this trash. Thanks for the video, also for the price I've seen so many people point out how inaccurate some parts of the model are. Eaglemosses downfall
2000 bucks, and they designed it to use BUTTON cell batteries to power the warp nacelles?
Disgraceful cashgrab.
These big pricey kits should've been the first sign this company was in trouble, and on the verge of filling for bankruptcy. People also should realize that the prototype rarely if ever match the quality of production and corner cutting. Obviously the kits like this were eaglemoss trying to pull in the bigger bucks. A model the size of round 2, diamond select with a simpler build and more easily able to be modified would have brought them in a good amount of money as well but not the bigger bucks they eventually planned on pulling in.
Wouldn't surprise me if years later we find out that higher ups knew Eaglemoss was going under and so they made this project to rake in extra money before taking off with it 😄
I'm sure they knew for some time that they were headed downward. I think they were something like 30 million in debt. That couldn't have happened in a short time. Total mismanagement for sure.
I've been going through the same thing with this and the DeAgostini R2D2. Skipped part sets, delays, then out of nowhere you get a package. Ugh
It's incredibly frustrating. I haven't had any problems with R2-D2 thankfully. When I called Eaglemoss to cancel my subscription, they asked why I was and I let them have it. This is the worst kit I've ever seen in my life. I want to build this but the more I get into it, the less I like it.
I had started the R2D2 but I saw there was an issue with obtaining the batteries for it. After several back and forth with their support, I found that the batteries required for it was nearly impossible to get any longer in the US.
@@DarknessFall Yes that's the only drawback to the R2-D2 kit. You'll have to order the batteries from another country.
@@DarknessFall sheesh
I haven't seen a shipment from DeAgonstini in over a year. My R2 parts have been in a box for at least that long.
All I can say on this is THANK GOD I DIDN'T INVEST in this model!
I'm sorry that you have had to waste your money is the build thus far.
You gave more information concerning the build process than eaglemoss did for advertisement.
What you have done looks to be good work on your part, just piss poor planning on their part.
Thank you! I really wanted to warn people what they were getting into with this kit and others like it. Eaglemoss is bankrupt now so it doesn't look like this kit will ever see completion for anyone.
@@outsider238 Ah. So that's why I haven't heard anything from them in about a month & a half. I wish I had found this video 7 months ago, when I was only 2 months in... sadly I didn't.
@@jeremykemp1544 I wish more people could see it that may not know that Eaglemoss is bankrupt. Because of the delays that customers have probably sadly gotten used to, they might be just thinking their parts are just delayed but don't know that they'll never get anymore parts.
I understand your frustration. I don't know if you heard but Eaglemoss is no more. They went bankrupt a while back. I had issues with them when I ordered the USS CERRITOS and there was months of delays. Thankfully I was able to get it before Eaglemoss went bye-bye.
Leaking light right out of the torpedo tube, i would never subscribe to that thanks for the heads up
I wish we as Star Trek fans could just BUY Star Trek things. Why is everything such a chore? a membership, a subscription, a scheduled release. I work in manufacturing and toys and I know that the bottleneck is the licensing entity (CBS/Paramount) it's horrible to work with them and takes a long time. but this is unforgivable.
I totally agree!! It's so frustrating as a consumer to have to jump over all these hurdles just to buy or build something. This particular model was a mess from the very beginning.
After watching this I'm glad I never signed up for it. I think I will stick to the smaller ships they sell on secondary markets. I do have the Ghostbuster's Ecto-1 build up project and I feel like its over engineered sometimes too. The attention to detail is incredible, and I'm hoping they wont go under so my parts wont stop coming, but then they were never consistent with deliveries anyway. I feel like this really encourages old skool model kits. Yeah sometimes the plastic was iffy or the QC wasn't great, but the model kits were cheap and plentiful. You could buy a cheap snap together kit for fun or get something bigger and more complicated and go nuts with lights and a high end paint job. They gave you choices and I feel like an old AMT or ERTL kit would be a better buy than this thing.
Totally agree. This will also probably end up hurting other companies like this as it'll make people wary of buying into kits like this.
All of these magazine style subs are overly engineered to extend the sub out as much as possible. Sure they can just use a few LED strips but that would end up with less monthly issues.
Total cash grab.
Built their Mercedes 300SL. One of the worst experiences ever. I did eventually finish it but it took almost 3 years. Horrible customer service. Inconsistent delivery. Get three months of deliveries on time then nothing for months. Suddenly a massive charge on the credit card and another month of waiting. When calling there was no help. We're sorry but it shows as shipped. Best part was towards the end of the build they would skip phases leaving you completely unable to progress.
I just wanted to echo your sentiments on the batteries. Eaglemoss and their ridiculous power design with this model aside, the Hallmark Christmas ornament starships moved from being powered by Christmas lights to batteries in the early 2000s, and the ones prior to that switch to batteries are vastly superior in almost every way (they didn't even bother putting any LEDs in last years). I also have some non-trek related things from First4Figures, and once again, lighting powered by (AA) batteries. I get that it's cheap way to power LEDs (although at these price points, why?), but so is USB, and if portable use is desired, a portable USB power bank could be used.
I remember going to the hobby shops as a kid, and the expensive lighted models, posters, and other items were all lit, all the time, and certainly were responsible for some of my purchases. But with these battery powered models, I don't even know how anyone would try and display them at a store, although I guess with the recent news they don't have to worry about that anymore.
Yep. Unfortunately I agree 200% with you. I have been having these feelings for a while which is a shame as it’s one of the most viewed things on my channel but there has to be a point when you say ‘I’m done’
Hi Wayne! I gave you a shout out in my follow-up video to this one after Eaglemoss contacted me when they saw this video. Yes it is a shame. They really dropped the ball on this kit. Between not getting parts for it and the horrible way they went about doing the lighting, I just couldn't continue.
This is exactly why I would never get involved in these subscription schemes. Just put all the parts in box and sell me the box.
This was my first experience with them. What a mistake.
usually in models they use optical fibres linked to one led, that makes it way simpler
Thank you for this video. You've definitely convinced me not to even subscribe to this absolute mess of a model! I expect more in quality for something that will end up costing $2,000 as you've stated. By the way, it seems that a company named Fanhome (sp?) has picked up the remnants of Eaglemoss' disastrous model kit.
Haha! Yes Fanhome did pick it up so at least the people that wanted to continue where they left off can hopefully finish it. Unfortunately it's the same mess of a kit with the same issues. Because of price increases on the parts, it's even more expensive now.
Sounds like a nightmare , the time frame threw me off but videos like this make it stop and appreciate from a distance kind of thing lol .
I really wanted to show people what they were getting into if they were deciding on buying this thing. Now Eaglemoss went bankrupt so a lot of people are left out in the cold with this mess.
lol, imagine if they did go with a plug-in-the-wall power source, and made it the last piece they sent. You're all done with your kit & $2,000 in the hole, plug that bad boy in and notice the model leaking light like a sieve. Yikes!
I’m happy with Diamond select Enterprise D. It’s not super big. I preordered it when it came out. It cost $60 plus a custom display stand.
The Diamond Select Enterprise D is absolutely awesome! I wish they'd bring it back! 😁
I can agree they should have took a modelers perspective for power and just plug in using ax adapter. I can see myself not turning it on that often just based soupy on all the batteries as well. I haven’t really touched mine I. A week bc my battery box broke. The light bleeds are horrendous and yes those fecking windows can drive one mad
There was a metal piece on the lid of the battery box for the neck that broke off on mine. I showed that in the follow up video to this one. Yes, this kit is horrible. It should have never left the drawing board. Eaglemoss never even had anyone from their company build the kit for themselves until they contacted me after seeing this video. It's a complete mess of a kit.
You know they were singing a song while they were selling that thing to you? "This is the way we milk the Whales, Milk the whales, Eaaaarly in the morning!"
I had issues with their logistics team. they kept changing warehouses and each time they would they would send me parts that I already had or never got my parts. I also had the Ecto-1 build up
The engineering and design decisions leave much to be desired.
It really is bad. I wish my enthusiasm wouldn't have overpowered my common sense and I could have realized much earlier to stop this build before wasting so much money, time and effort on this.
I am oing through this same problem... I was doing two kits from them but at this point I'm almost over it... it would be a total waste of all the money I put into them but the way they have it built as a subscription is to prevent you from noticing the huge amount of cash your sinking into a just ok model... it's very disappointing and I definitely will not continue a service like this once I'm done...
Considering the scale, the original Ertl kits have more detail. Sad.
Yeah this is definitely not accurate and is missing some details. For the price, it's pretty inexcusable.
I really wanted this kit when it was first announced, but the price was just too high. I was content with the fact that I could build a traditional model (AMT makes a clear one I think) that is great for lighting. Now it looks like I could have a better model for 1/3rd the price with better electronics. The only "down side" is it won't have die cast construction, big deal.
I think those kits are going to be the best way of getting the D. Now that Eaglemoss is belly up, this will never see the light of day.
@@outsider238 Agreed