Removing & replacing parts for HP ProDesk 800 G3 Mini | HP Computer Service

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  • เผยแพร่เมื่อ 17 ม.ค. 2025

ความคิดเห็น • 109

  • @EirkenElite
    @EirkenElite ปีที่แล้ว +17

    This is the most competent teardown video I have ever watched

    • @HPSupport
      @HPSupport  ปีที่แล้ว +3

      Hi Luke, thanks for contacting HP Global Social Media Support!
      We are delighted to hear that you like the video so much!
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Binu_HP Social Media Tech Support

  • @vangoghoff5521
    @vangoghoff5521 3 ปีที่แล้ว +11

    This is the best dissembling vid ever! (In my humble opinion) I am very impressed.

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว +3

      +Micheal Bishop Glad to know that the video was so useful to you!!

  • @inappropriatejohnson
    @inappropriatejohnson 16 วันที่ผ่านมา +2

    Thanks, HP.......just picked up an EliteDesk 705-G4 with the Ryzen 5-2400GE, cuz they're now ridiculously cheap with the looming Windows10 Apocalypse.
    Perfect for Linux.

  • @rokyo401
    @rokyo401 ปีที่แล้ว +3

    I find this video incredibly satisfying

  • @JohnDoe-uk7jy
    @JohnDoe-uk7jy 4 ปีที่แล้ว +6

    Awesome, just bought a used one for my mom, what a great computer!

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว +1

      +John Doe Glad you like it so much!!

  • @HPSupport
    @HPSupport  ปีที่แล้ว +2

    Hi there, thanks for contacting HP Global Social Media Support!
    I understand that you need to know about the tool required to remove the CPU.
    I will do my best to assist you.
    To service the computer, you need the following:
    ● Torx T-15 screwdriver
    ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
    ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
    ● Phillips #2 screwdriver
    Binu_HP Social Media Tech Support

  • @Onion_Knights
    @Onion_Knights 4 ปีที่แล้ว +2

    Wow, the most thought of mini pc there is

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว +2

      +Chris Ng You're welcome.

    • @ascend3654
      @ascend3654 4 ปีที่แล้ว

      its incredibly impressive especially being so small

  • @DeaconShadow
    @DeaconShadow 7 หลายเดือนก่อน

    Thank you for this video.

  • @HPSupport
    @HPSupport  ปีที่แล้ว

    Hi Zark, thanks for contacting HP Global Social Media Support!
    I understand that you need to know about the motherboard used on this computer.
    I will do my best to assist you.
    Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
    Binu_HP Social Media Tech Support

  • @silvanigra
    @silvanigra ปีที่แล้ว

    What did you use to clean the old thermo-grease?

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you need to know about removing thermal grease.
      I will do my best to assist you.
      Use alcohol and a soft cloth or an alcohol swab to clean all thermal grease off of the heat sink assembly.
      Regards,
      HP Support

  • @AVTraino
    @AVTraino 4 หลายเดือนก่อน

    I got one of these used and it is missing the "heat sink plastic bracket". Is there any way I can buy a replacement bracket from HP?

    • @HPSupport
      @HPSupport  4 หลายเดือนก่อน

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you need to purchase heat sink plastic bracket.
      I will do my best to assist you.
      Use the HP Parts surfer to identify the part: hp.care/6054mVwA6
      And order it via the HP Parts store: hp.care/6058mVwAE
      If you are unable to locate the part, please check 'Ways to buy'
      Regards,
      HP Support

  • @andrejsersen59
    @andrejsersen59 3 ปีที่แล้ว

    Before I buy...Is it possible to install dual (or even second) gigabit NIC (pcle), so that the mini would operate with two ethernet cards? Thanks

  • @New-England-HiFi-Guy
    @New-England-HiFi-Guy 11 หลายเดือนก่อน

    are there any fanless cases this motherboard canbe installed into

    • @HPSupport
      @HPSupport  11 หลายเดือนก่อน

      Hi there, thanks for contacting HP Global Social Media Support!
      Please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Okpg33
      Regards,
      HP Support

  • @patrickarnold4273
    @patrickarnold4273 7 หลายเดือนก่อน

    I am going to look for one

  • @joelopez7459
    @joelopez7459 ปีที่แล้ว

    now i'm looking for that cpu tool 😄

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Joe, thanks for contacting HP Global Social Media Support!
      I am here to help!
      What seems to be the issue? Are you facing any technical issues with your HP computer?
      May I know the computer you are using?
      Let me know!
      Binu-HP Social Media Tech Support

  • @_zarkk_
    @_zarkk_ ปีที่แล้ว

    what is the name/model of the motherboard?

  • @NoEgg4u
    @NoEgg4u ปีที่แล้ว

    Do any of the 800 G3 Desktop Mini PCs come with an additional fan for the storage?
    I own an 800 G2 Mini, with an i7-6700 CPU. It has a fan sandwiched between the 2.5" SSD and the M.2 NVMe SSD.
    From what I could ascertain, it appears as though the "i7-6700" CPU models have the storage fan, and the "i7-6700T" CPU models do not have the storage fan.
    I am trying to figure out if the above is correct (it is hard to find the answer).
    How can I know which 800 G3 Desktop Mini PCs were factory built with the additional storage fan?
    That fan is important for my use, because I will be installing an M.2 drive and using it heavily. I do not want it to overheat or have the performance throttle down. I need that storage fan. So please let me know if there is a pattern of which units came with the storage fan (and which units did not come with the storage fan).
    Thank you.

  • @freefromit2
    @freefromit2 2 ปีที่แล้ว

    I got mine out of the trash where I work. First problem was it was a corporate machine and highly secured, bit locked and passwords. it was a brick with no way in. I removed the drive and formatted it externally. now I cannot install windows without a product key (I thought anyway) so I got windows 10 media creator from Microsoft and created an install thumb drive. it worked fine. I was waiting for the activation nag but it never came?? I checked the windows registry and there was a key already in there?? I upgraded it to Windows 11 22H2 with internet tricks to get past the system requirements and this little bugger runs great. its now my main PC its so good.

  • @jacklacey-pz7rz
    @jacklacey-pz7rz ปีที่แล้ว

    will that display port work on the 35 watt model i need the HDMI

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Jack, thanks for contacting HP Global Social Media Support!
      I am here to help!
      What seems to be the issue? Are you facing any technical issues with your HP computer?
      May I know the computer you are using?
      Let me know!
      Binu-HP Social Media Tech Support

    • @jacklacey-pz7rz
      @jacklacey-pz7rz ปีที่แล้ว

      @@HPSupport i have a HP EliteDesk 800 G3 Mini 35 watt model I'd like to put the HDMI bored can i do that

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
      Binu-HP Social Media Tech Support

  • @BubbaBigDude
    @BubbaBigDude 4 ปีที่แล้ว +5

    You honestly do not need the "CPU REMOVAL TOOL" just release the hold bracket and turn the whole thing upside down... gravity takes over!!

    • @darksoftware
      @darksoftware 3 ปีที่แล้ว +1

      CPU REMOVAL TOOL? - nobody got time for that!

    • @Zactivist
      @Zactivist 10 หลายเดือนก่อน

      I thought I was losing my mind in that section! 😂

  • @rdpricenc
    @rdpricenc ปีที่แล้ว

    Excellent!

  • @emosasukefan01234
    @emosasukefan01234 4 ปีที่แล้ว +1

    Where can I buy the screws for the hard drive?

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +QuantumEcho Please contact our phone support team to purchase the parts. Please follow these steps to reach them.
      Step 1. Open link: www.hp.com/contacthp
      Step 2. Select the product type.
      Step 3. Enter the serial number of your device or select let HP detect your product option.
      Step 4. Select the country from the drop-down.
      Step 5. You should see the HP phone support number.

  • @andredomain8892
    @andredomain8892 3 ปีที่แล้ว

    where can i get the exact connector cable to buy for the WLAN board?

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Andre Domain You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

  • @ravindergandhi6412
    @ravindergandhi6412 ปีที่แล้ว

    my heatsink plastic bracket is lost from where i find the replacement please help

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Ravinder, thanks for contacting HP Global Social Media Support!
      I understand that you need to purchase heatsink plastic bracket.
      I will do my best to assist you.
      Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
      And order it via the HP Parts store: bit.ly/3nKMYrs
      Binu_HP Social Media Tech Support

  • @Guy5sred
    @Guy5sred ปีที่แล้ว

    how can I get spare parts for this pc?

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you need to purchase the parts for your computer.
      I will do my best to assist you.
      Use the HP Parts surfer to identify the part: hp.care/3TXYfpP
      And order it via the HP Parts store: bit.ly/3nKMYrs
      Regards,
      HP Support

  • @DiabloRealm
    @DiabloRealm 3 ปีที่แล้ว

    Will it fit any size 2.5" SATA mechanical hard drive?

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Brian Evangelista You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

  • @henryjhong1481
    @henryjhong1481 3 ปีที่แล้ว

    is this selling in Singapore? Can I add one more LAN port?

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Henry JhoNg You can check and purchase it from here: www.hp.com/us-en/shop HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

  • @ViBENo1
    @ViBENo1 ปีที่แล้ว

    what is the part number of the wlan antennas?

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you need the part number of Wireless Antenna.
      I will do my best to assist you.
      Use the HP Parts surfer to identify the part: hp.care/45a6r8o
      And order it via the HP Parts store: bit.ly/3nKMYrs
      Binu-HP Social Media Tech Support

    • @ViBENo1
      @ViBENo1 ปีที่แล้ว

      @@HPSupport hey. thanks for your help but this does not solve my issues. i have model which has no internal antenna by default. but it can be built-in and i would like too. and if i seeking for my exact model it will not shown up while it is compatible for sure.

  • @Zactivist
    @Zactivist 10 หลายเดือนก่อน +3

    ??? I'm baffeled by that CPU tool. Isnt it just a normal CPU socket you can juat drop the CPU into?? Ive built and tinkered with dozens of PCs over the years and never heard of such a thing and I muat be missing something! It's making me queation my very existence! WTH is that?! 😅

    • @BertSimsen
      @BertSimsen 2 หลายเดือนก่อน

      I don't need it but I want it 😮

  • @johnwoodgate8125
    @johnwoodgate8125 2 ปีที่แล้ว

    Will an elitedesk 800 g3 mini 65w machine be compatible with an intel i7 8700 processor? I realize that this processor is an 8th generation introduced to the 800 g4 mini but was hoping it would be backwards compatible to the g3 mini. Can you help please?

    • @HPSupport
      @HPSupport  2 ปีที่แล้ว

      +John Woodgate Please refer 'Processors' under the specification page to know about compatible processors: bit.ly/3OGdX3F

  • @CanadianComputerCollector
    @CanadianComputerCollector 2 ปีที่แล้ว

    Hello HP! I recently replaced the HDD in my 800 G3 35W and everytime I attempt to install Windows, I get a bluescreen of death! What can I do?

    • @HPSupport
      @HPSupport  2 ปีที่แล้ว

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you are experiencing a blue screen issue on your computer.
      I will do my best to assist you.
      Please refer to the instructions mentioned under this document to fix the issue: bit.ly/36mzjlf
      Binu_HP Social Media Tech Support

  • @harireddy2242
    @harireddy2242 ปีที่แล้ว

    Very compact and looks good but it's very delicate to handle. Connectors get spoiled easily and replacing them is very costly and not available. Gets heated up very fast due to poor ventilation.

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Hari, thanks for contacting HP Global Social Media Support!
      I understand that you are experiencing an overheating issue on your computer.
      I will do my best to assist you.
      Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Fz4yGb
      Binu_HP Social Media Tech Support

    • @harireddy2242
      @harireddy2242 ปีที่แล้ว

      @@HPSupport Thank you so much for your help and reply. Actually it's a system design flaw which should have been rectified at the Quality Control check itself. Because it has no vents, holes properly for ventilation, due to which it gets heated up fast when used with a M.2 or MSATA and 16 gb of ram.
      System is really excellent no doubt in that but this small drawback was not taken seriously. Hope HP will rectify this in its newly introduced systems.

    • @HPSupport
      @HPSupport  ปีที่แล้ว +1

      Hi Hari, thanks for getting back to us!
      Thank you very much for your valuable feedback! I will be glad to put this issue across our concerned team for you and hopefully they will fix it in the coming future.
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Akhil_HP Social Media Tech Support

  • @hardnfree
    @hardnfree 4 ปีที่แล้ว

    I want to replace the CMOS Battery. PLease suggest a suitable battery for replacement in Prodesk 400 G3 Mini

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +freeware hardware You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

    • @hardnfree
      @hardnfree 4 ปีที่แล้ว

      HP Support not helpful. Site didn’t show me any results. Please let me know the type of lithium ion battery to be used for replacement

  • @ratimor3093
    @ratimor3093 3 ปีที่แล้ว

    Is there on the motherboard jumper to unlock HP BIOS?

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Ratimor HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

    • @freefromit2
      @freefromit2 2 ปีที่แล้ว

      Yes there is a jumper, mine was locked, not anymore.

  • @denintern
    @denintern 4 ปีที่แล้ว

    hi guys! I am really strugling to identify what hard drive cable is compativle to HP EliteDesk 800 35W G3 mini. This is the closest thing I could find on youtube. Is it the same? Will the cable from HP notebooks work with my machine? If yes, which titles? Thanks a lot in advance!

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +Denys Nazarenko You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

  • @DiabloRealm
    @DiabloRealm 3 ปีที่แล้ว

    Which HDMI Module is compatible with this PC? I want to replace the Display Port with HDMI

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Brian Evangelista You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

    • @DiabloRealm
      @DiabloRealm 3 ปีที่แล้ว

      That site doesn't have this part. I just need the part number so I can buy it elsewhere otherwise I'll have to manufacture the parts myself.@@HPSupport

  • @niki1977
    @niki1977 ปีที่แล้ว

    Will be work with memory 3200 2400 or 2100

    • @niki1977
      @niki1977 ปีที่แล้ว

      hp 705 g3 mini dm a10-8770e

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Niki, thanks for contacting HP Global Social Media Support!
      I understand that you need to know about the speed of the memory.
      I will do my best to assist you.
      Please refer 'Memory/Storage' under the specification page to know about the supported memory: bit.ly/3I3l84z
      Binu_HP Social Media Tech Support

  • @sweatpatil6886
    @sweatpatil6886 4 ปีที่แล้ว

    Is threre any tracker inside it if someone stollen it?

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +sweat patil Please contact our phone support team if the computer is stolen. Please follow these steps to reach them.
      Step 1. Open link: support.hp.com/us-en/contact-hp
      Step 2. Select the product type.
      Step 3. Enter the serial number of your device or select let HP detect your product option.
      Step 4. Select the country from the drop-down.
      Step 5. You should see the HP phone support number.

    • @freefromit2
      @freefromit2 2 ปีที่แล้ว

      go into the bios and remove the "asset" tracking number.

  • @E_Proxy
    @E_Proxy ปีที่แล้ว

    I THINK I F'ED UP MY ELITEDESK.
    I'm writing here cause of desperation. I was tinkering with it (meaning i was, unsuccesfully, trying to boot batocera via USB drive to install it on the drive). I messed with the bios security settings, after seeing that i couldn't boot batocera, i was gonna contain damage by applying default bios security settings. Except i then confirmed and exit bios and the pc started to turn on, showing nothing on the screen, and shutting down in cycle (couldn't even access bios again, nothing on the screen). I've pushed the cmos Button, removed the battery, removed everything except ram and CPU, removing and installing back the CPU,... But nothing seems to work. Did i destroy the bios?

    • @HPSupport
      @HPSupport  ปีที่แล้ว +1

      Hi there, thanks for contacting HP Global Social Media Support!
      My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/47fhmz3
      Akhil_HP Social Media Tech Support

  • @rabi1998
    @rabi1998 4 ปีที่แล้ว

    where to buy in India ?

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +Rabin mazumder You can search and purchase it from here: www8.hp.com/in/en/home.html

  • @tenzo7666
    @tenzo7666 ปีที่แล้ว

    I have a pc how do I undetach the top

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      Hi Tenzo, thanks for contacting HP Global Social Media Support!
      I understand that you need to know about removing the top cover.
      I will do my best to assist you.
      May I know the computer you are using?
      Please let us know.
      Binu_HP Social Media Tech Support

    • @tenzo7666
      @tenzo7666 ปีที่แล้ว

      @@HPSupport its the same on in the video its a pc but its bigger than the one in the video

    • @HPSupport
      @HPSupport  ปีที่แล้ว

      May I know the complete model number of your computer?
      Please let us know.
      Binu_HP Social Media Tech Support

  • @ianpaulabocado7317
    @ianpaulabocado7317 4 ปีที่แล้ว

    how can i use two monitors with hp 800 G3, thanks...

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +Ian Paul. exe Please refer this document to setup multiple displays: bit.ly/2FVUPvN

    • @skalarakwarium160l9
      @skalarakwarium160l9 4 ปีที่แล้ว

      @@HPSupport coler in 15wats cpu i silent than in version 35 wat ?

  • @nevandavid2362
    @nevandavid2362 ปีที่แล้ว

    Not opening

  • @logant4671
    @logant4671 5 ปีที่แล้ว

    What if the computer doesn’t come with a hard drive and I don’t have the correct screws

    • @GeneralMcNuggs
      @GeneralMcNuggs 5 ปีที่แล้ว +2

      Then you need to buy them.

    • @babypoopsoup
      @babypoopsoup 4 ปีที่แล้ว +4

      you smelt them yourself but you need at least lvl 65 i heard

    • @logant4671
      @logant4671 4 ปีที่แล้ว +1

      Derek Bates ball sack

  • @VideokeNiFons
    @VideokeNiFons 2 ปีที่แล้ว

    how to remove "Device Freeze 3631"

    • @HPSupport
      @HPSupport  2 ปีที่แล้ว

      +VideokeMode Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3fAevb8

  • @TrustShare
    @TrustShare ปีที่แล้ว

    usefull

  • @lidiab099
    @lidiab099 4 ปีที่แล้ว

    Mine is stuck i cant open it. Any suggestions?

    • @HPSupport
      @HPSupport  4 ปีที่แล้ว

      +lidiab099 May I know the model number of your computer and the exact issue you are experiencing on it?

  • @robh1521
    @robh1521 3 ปีที่แล้ว

    Where can I purchase DGPU for HP EliteDesk 805 G6 Mini? NVIDIA GeForce GTX 1660 Ti 6GB 3mDP? Thanks

    • @HPSupport
      @HPSupport  3 ปีที่แล้ว

      +Rob Hanks You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

    • @robh1521
      @robh1521 3 ปีที่แล้ว +1

      @@HPSupport there's no option to be able to purchase it, and there is no part number either. What do I do please?

  • @patchshorts
    @patchshorts 4 ปีที่แล้ว

    You all know that the wordage and gesturing with the stick is super pedantic right? No one who needs that level of specificity and corniness is going to even open up a computer.

  • @stevez5134
    @stevez5134 2 หลายเดือนก่อน

    they are making it too easy, just pull out the plastic heatsink cover and fan then the heatsink to get to the CPU? there should be some huge trick to it. I'm talking screws I can't even buy a screwdriver for, gaskets you can't even find. you don't even need a screwdriver to open the cover.

    • @HPSupport
      @HPSupport  2 หลายเดือนก่อน

      Hi there, thanks for contacting HP Global Social Media Support!
      I am here to help!
      What seems to be the issue? Are you facing any technical issues with your HP computer?
      Let me know!
      Regards,
      HP Support

  • @Momo4060i
    @Momo4060i ปีที่แล้ว

    Cpu removal tool 🤣🤣🤣

  • @Law2708
    @Law2708 2 ปีที่แล้ว

    Got a model with the 6500t and 35w from ebay, i have an old i7 6700 processor from an old pc. Would I be able to upgrade this system to the i7?

    • @HPSupport
      @HPSupport  2 ปีที่แล้ว

      Hi there, thanks for contacting HP Global Social Media Support!
      I understand that you need to know about upgrading the processor of your computer.
      I will do my best to assist you.
      May I know the complete model number of your computer you are using?
      Please let us know.
      Binu_HP Social Media Tech Support

    • @Law2708
      @Law2708 2 ปีที่แล้ว

      @@HPSupport HP EliteDesk 800 G3 35W Mini with the Intel i5-6500T 2.5Ghz 8GB

    • @HPSupport
      @HPSupport  2 ปีที่แล้ว

      Thanks for the reply.
      Please refer 'Processors' under the specification page to know about supported processors: bit.ly/3whgiu5
      Binu_HP Social Media Tech Support