Believe me, in the end the creditcard is the more secure payment option for the consumer. Ever ordered something that didn't arrive? Good luck getting your money back via your bank. With a creditcard, you simply perform a carge back and the burden of proof switches to the merchant. Also purchases are automatically insured for 180 days worldwide.. Ideal may be faster than using a creditcard online, but it is not more secure. Because it is not secure, banks are putting a lot of effort into making it very hard to buy something in the first place and that is why they introduced 2FA to make a payment in the first place.. Ask yourself this: Who suffers when something goes wrong? You, your bank or the merchant? Are you still sure Ideal is safer than a creditcard?
I want to do online with credit card...if i get screwed or hacked they have the resources....dont want my bank card out there...car at least 3 days in ontario....but 3 months that is crazy....must plan well ahead than...lol
I love that. In the US if you complain, you are considered negative. I find it quite positive because without complaining there are no ideas for improvements.
@@BNJ24 I once saw a sign at a place saying "If you're not satisfied, please tell us. If you are satisfied, tell everybody." Or smething like that. It may have lost something in translation.
@@peter1062 Oh, that's a great idea to have up at a business. I always tell friends to call restaurants or other businesses first if they've had a bad experience because they will be appreciative and probably make it right. Then if the owner or manager is rude, go on with your bad review. And yes, remember to tell people when they are receptive and have good products and customer service.
Hey Jovie, get a pharmacy with a robot dispenser. They'll send you a code that you insert using a touch screen and the meds will be dispensed by a robot.
PHARMACY =/= APOTHEEK Wat Engelstaligen onder ‘pharmacy’ verstaan, is Kruidvat, Etos e.d. (drogisterijen). Het Engelse woord voor apotheek is ‘drugstore’. Pharmacy = drogisterij Drugstore = apotheek
I am a 2nd year student in nursing school and the pharmacy takes so long because the rules of distributing medicine are really strict in Holland: you need to make sure it's the right medicine, dosage, patient, everything and it has to be double checked because the concequences can be really bad if mistakes are made with distributing medicines. It's definitely annoying but it's for your best interest :)
The car thing: you can buy it from a private person, and you get it right away, when you go to a post office together ( seller and buyer) to register it on your name, you can drive away instantly.
@@moniquetata2146 I'm in the US and *EVERY* time I've called my ISP to report an Internet problem I've been put on "Hold" for at least 5 minutes so I can listen to a cheerful voice telling me how easy it is to solve my problem myself by going to their website...
I see you have a ABN AMRO bank account. You can also pay online by scanning a QR code. You don't need to use the "calculator" anymore. You use your phone to authorize the payment. And if you have a phone with fingerprint reader, it's easy-peasy. Click pay, scan code, hold finger, done.
Most of the cars (new ones) come overseas. Whe dont have a warehouse full of cars overhere (never seen one) Some times they have the car you want to buy. So you can get it after a week or 2. Even for a second hand car you have to wait if you buy it. Why I don't know. And about the models of the cars. They are also the new models. Only in the vast Europe the cars are much smaller, and use les gas etc.
They don't want you to mess up the car in your legally allowed time to change your mind. So you can wait till you no longer have that option before you get to drive the car.
1 difference is that Europeans spent about 1 years salary (for those that buy new cars). Because of environmental issues and taxes most of our our cars have a completely different power to weight ratio which is expensive. If you spend that much money, you want it to the right colour with the right options. (you can choose from 20 shades of gray or any other colour) That is why cars in Europe are build to order. Cars that are build to order cannot be returned, hence the waiting until the mandatory cool off period has expired.. When you buy a second hand car there is no reason why you can't take it right away. However most companies will renew the APK (yearly safety test) which can only happen on weekdays and change oil for twice the price your local garage will charge. (rijklaar kosten) I always take my second hand cars right away.
Ive got a lease car. It took 4 months but worth it. You could sign a form so you didnt have to wait for the 4 weeks before ordering (i did ;)) Also they use the time to check if you realy can pay the car and not get in depts.
With respect to the last thing, the bank authenticator: Nowadays you can usually install an app instead that lets you scan a QR code on the payment page, but that may be different per bank. They're also working on a bank-independent system for this called IDeal QR. If you really hate it, you can still get a creditcard instead. :P
About the waiting time for cars. I think we have to wait for cars and furniture so that we don't have to put it in an stockroom. Space is expensive in the Netherlands, since there is so little of, so cars would even be more expensive if we put it in stock.
I second that! Irritant is way more annoying than vervelend. Vervelend is only mildly annoying. But if things are really annoying they are irritant or even mega irritant🤯🤯
I'd say the words can be, and are used interchangably. But there is a clear distinction to be made. In both languages. "Irritant" is much more accute to the point of driving you to take immidiate action. Much like things that are getting on your nerves. "Vervelend" is a broader term to describe actions, behaviours and annoying or saddening events.
I'm an American that recently moved to the Netherlands (Groningen) earlier this year, and the most absolute annoying thing for me is going on a big grocery trip and having to bag literally everything myself even with a huge line waiting behind me. I hated it when I moved here and I still hate it now. Although most AH have the self scan as you shop thing which is really nice. As for the online scanner, I didn't get it at first but now I realize it's actually way safer than putting your actual bank information online. Its an extra security to prevent accounts getting hacked into.
@@lienbijs1205 I assumed that was why they did that. But Americans really love their plastic bags. So they would prefer that the store employee pack their groceries up two or three items per bag, and send them on their way with enough plastic to kill a whale. Hey, it's convenient!
my old pharmacy had an anoying system. People didnt wait in line but you you had to ask who came in last so you knew when it was your turn. people just took a seat. however if the pharmacist was working on you order you also have to take a seat. So as a kid if i walked in, and walked up to the desk, nobody would stop me until the pharmasist would adress me and suddenly someone would get up and tell me they came in before me... its anoying and humiliating. and so confusing as a kid.
One thing that really shocked me how rude social services can be. I once suffered a pretty bad injury while travelling and when I got back the doctor told me I should rest for 3 months. I obviously had no income so I applied for aid to support me for those 3 months. I had 2 people coming to my house to see if I was eligable for this aid. They really treated me like I was some fraud. They went over my personal stuff, looked in drawers etc... to see if I wasnt scamming. It was such a horrible experience. I even had a declaration from my doctor that clearly stated I couldnt work but still I was treated in this way. Luckily ive never been in that situation again but that was a really disappointing experience I didnt expect to witness in a country like The Netherlands. It was perfectly clear I was entiteled to that money but still those aholes wanted to show they were in a position of power.
@@JoviesHome When you have a job you are obviously protected against this type of stuff and you simply get sick pay. My situation was difficult because I quit my job to go backpacking in Asia for a year. In the end I got the aid, around 3000 euros for the 3 months which obviously really helped me out. Im sure that there alot of good people who work with the social services who genuinely want to help people in need and that I was just unlucky, but still...
I am glad with my bank "typewriter". I refuse to go along with the phone frenzy. I don't like them, I cannot type on them at all, I cannot see what it says without my glasses. The battery drains in 2 days. I hate them. As for the cars, I bought a car with all the options. It was a Japanese car. Waiting time 6 months. So I skipped a few options. The dealer was then able to buy a car to my liking while it was still on the boat from Japan to the Netherlands from a Swedish dealer. Countries get allocated a number of cars per year. If the one you like is not in the lot, they have to produce it first for you. That is the same as in the USA. It is a myth that in the USA you can walk out of the showroom with a car in 1 day. Only if it happens to be in stock at the dealership. That is also possible in the Netherlands. But, they have less stock here. The showrooms are not that big.... expensive ground prices, full small country and all that. With customer service you have a point. It is generally bad. But it helps if you say exactly what you want. That is difficult for people not into Dutch culture. So, don't say my internet does not work. Instead say, my internet does not work, could you check it out right now and if necessary make an appointment for a repair visit? In my experience, that works fine. The biggest problem is to get somebody on the phone in the first place. Horrendous. The same mode of direct communication goes with the car dealer, by the way. I just asked if he could buy my preference from another dealer in the Netherlands. Only then he looked in the computer and the answer was no. Luckily he later found a Swedish dealer with whom he could swap cars. I guess my direct and precise question triggered him even days later. Still, it took 2 months instead of 6.
Pharmacy line. True because it takes a lot of handeling, to get your prescription ready. Check check double check. At least 10-20 min per prescription.
@@michelspijkvan2878 you have automatic medication dispensers in the netherlands!!!? We don't have that in France! How can the machine read the prescription from the doctor? I can't even do it myself!
@@cmolodiets The farmacist or his/her assistents place the medication in the machine and have to fill in whose medication is in which box of the machine. The machine is only for people with certain long term prescriptions
@@cmolodiets the doctor's prescription is sent electronically to the pharmacy. Who will prepare the medicines and as soon as these are ready i will receive a message that i can collect my medicines (or i can have them delivered). I have indicated that i want to use the dispenser, so all i need to do is collect them
I bought so many 2nd hand cars and i can almost always take them with me the same day, if it just got into the garage then i got to wait a few days so they can do the "apk" and repair things that need repairing. I've never had to wait more than 3 days for my "new" car
Second problem has 1 huge solution: GO online! As in, complain on twitter. And they will help you in seconds! But it's a recognisable problem for many of us. Goddamn customer service :@
I'm from a neighboring country and have never had problems with pharmacy waiting times. After taking a look at European statistics I know why: Netherlands - 12 pharmacy stores per 100,000 inhabitants Germany - 23 pharmacy stores per 100,000 inhabitants
Tbf when i bought my second hand car at a dealer it took them a week to give it to me. They went through the car, gave it a "service beurt", you know, made sure it works well. And after a week i got to pick it up.
Waiting for the delivery of a car purchase in the Netherlands is nothing compared to the waiting you do in traffic after you have got the car. One of the reasons why I moved to Canada a long time ago.
I still listen to Veronica Radio online from time to time and have to laugh at the morning traffic report. Nederland staat pot dicht om 6 am, van Utrecht to Amsterdam to Den Bosch. Nuts.
About the car thing: - You can leave with a car on the same day, if it is any car (usually second hand) that they actually have on the premisses. I've bought my cars like that. - In the USA there is a lot less consumer protection. - In the USA, dealers are often forced to buy a lot of cars from the manufacturers, so they will have a lot of stock.
Getting internet. So funny. I got caravan at a campsite. Within a week, KPN dug a hole underneath the outside camping site fence from the main road cable to my caravan and connected me to the internet for 26 euros a month. They didnt charge for the digging and connecting.
The main reason for the constant redirection at customer servicedesks: First line employees are usually completely incapable of answering things that are not on their *very* basic script, so they will transfer you to a second-line employee who would possibly be able to help you. But in doing so, they very often fail to check if what the customer is asking even falls within the work scope of the second line employee. This is a dumb structure but it serves its main purpose: To make each individual person's contact duration as short as possible so the next person in line can be picked up. It serves the most customers a call, it is not done that way to actually *help* customers as efficiently as possible.
My pharmacy took me at least an hour. But just before Covid they got this ‘take out’: they send you a code by sms, and then you get your order from a dispenser-like apparatus, on the outside of the building, 24/7.
This isn't a video about things that annoy you, it's a video about the fact that you don't like to wait for things [if you don't understand why]. Take it from me, there is always a reason for the wait, it might not always be a good reason but it always exists. Maybe it's good that sometimes people have to wait, it teaches them that they aren't the centre of the universe. And don't get my started on credit cards...
Love the video! Just one note, and I don't know if others would agree with me or not, but to me 'vervelend' more so seems like a translation of 'unpleasant' rather than 'annoying'. I think 'irritant' would be the more accurate translation of 'annoying'. :)
Little explanations about identifiers. All banks have an app that you can scan a QR-code with to make payments. You can also choose the amount of money you can spend a day without using an identifier. I think it's great for security. I only use it to pay to accounts i've never paid to before or payments above my chosen limmit. It is to make sure nobody can just instal the bank app on their phone or log into your accounts through the bank website because you need to use the identifier to instal it and for logging in on your bank website. You can also log into your bank website with the app and a QR-code. But to instal the app you need an identifier. That way nodody but you can acces you accounts. I do have to agree that the ABN-AMRO identifier is not the best. I have SNS and they have little identifiers that have their own pincode that you do not need to put you debitcard into. They are much easier, faster and safer. They are also tied to your account. So only the one you have works with your account. Making it impossible to break into you bank account. I think you just haven't installed the bank app from ABN-AMRO and I would definitely advice you to do so.
I've lived in The Netherlands for 47 years and have never encountered the problems you mention. As far as internet banking goes, you can pay by credit card if you wish instead of debiting your bank account. In the latter case, the use of an i-dentifier is for your protection and the Dutch system is one of the most secure in the world.
Well, even here, the staff at the back is filling orders, calling clinics, etc. There is SO much that needs to happen in the med department. In hospital the MD gets called and okays the order, the patient then thinks: great, I’ll take that now. Wrong! Order goes to pharmacy, they need to get to where they see it, check all possible reasons it would not be okay to give that pt.; then they okay it and you still have to wait until the computer system refreshes the pt’s order list until it can cross over to you dispensing machines.
The costumer service feedback loop (person A says B is the problem, B points to A) is commonly described with the saying 'van het kastje naar de muur gestuurd worden' literally meaning 'being sent from the cupboard to the wall'. There is also a tv show (Kanniewaarzijn) that helps people with such costumer service problems, featuring SNL-type sketches of their attempts to get help. And yes, it is often about internet issues.
Most ISP's in the Netherlands actually do not have their own service network. It's mostly just a few big ones like KPN and Ziggo who actually own the physical infrastructure, and most ISP's rent capacity on those. What I noticed when I moved last year, is that the "primary" ISP's could deliver internet much faster (within a few days), but it did cost a lot more.
The ABN AMRO device and the waiting period to get your car is a way to control your spending. Makes perfect sense and it's so Dutch. As an American, it's so easy to spend money by whipping out a credit card. Yes, it's still annoying to me but it does make me second guess my spending and ask myself is it worth the hassle of putting in a pin, entering in a code from one device, then another code from another device. This is why the Dutch don't have credit cards. Also, a reason why we don't have Goodwill warehouses and so many storage facilities where we throw money away to store stuff that we never use and forget about them. It's a vicious cycle of consumerism that I left behind in the US.
It seems that all 5 things are related to waiting. That's unfair. We can be annoying in many other ways too. We tend to switch to speaking English whenever we suspect someone is not that fluent in Dutch. We have a 'gedoogbeield' for marihuana. Not to mention draaiorgels and smartlappen. We can be very annoying in many other ways; why do you only limit yourself to inefficiencies?
Depending on the pharmacy, you can ask if they can deliver, or if they have medilockers(basically lockers that let you pick up your meds). At least, that's how I do it. No more waiting!
There are some farmacies that put you medication in a safe for you and you can open them with a code... Saves the waittime. If it is available they will have a sort of locker thing in there.
About the pharmacy thing, the customers actually coming there are only a few of the people that need medicine. So the employees working in the back are preparing medicine for the customers that get it delivered or that get it from the vending machine.
Vervelend as in annoying can also be translated as irritant (irritant), vervelend can also mean annoyingly dull. Or maybe I'm thinking of zich vervelen, being bored which is not the topic of this video.
For internet it really depends on the company how long it takes, some will deliver within 2 weeks, others within 6 weeks. Same goes for costumer service, really bad at some, but quite good at other companies. Usually you get what you pay for, so don't pick the cheapest option.
Once you're accustomed to Walgreens or CVS that are 24 hours open and have in-house physicians who prescribe any medicine at any time, entering a pharmacy in the Netherlands feels like a makeshift third world doctor without borders medical aid station. Can you imagine that pharmacies in 2020 are only open during office hours and closed on weekends?
Why it takes 6 weeks to get internet? Maybe because they have you to the fiberglass cable. But most annoying is when you are born in the Netherlands, it takes 15 years to get a apartment.
New internet: depends heavily on cable, phone or fiber. For Phone (ADSL) or fiber: only certain experienced mechanics are allowed to touch the actual wire that comes from the street. They make an access point, and the rest is done by a lesser mechanic. There is always a shortage of the experienced ones, and not helped by the fact that the grunt mechanics again have time pressure, so are sometimes a bit too happy to say that the problem is out of their jurisdiction (same problem as with callcenters). Cable: less clear cut. When I was in the industry they had a constant shortage of engineers also, partially also because of a high turnover, many rookies called it quits after a few years. But that should be less nowadays. Sure if you have difficult problems (very low signal/noise) the grunt can''t handle it, but generally they are fairly capable and unless you are in such a special location (e.g. new neighbourhoods, or buitengebied (houses outside the villages/cities)) they usually can handle most things alone pretty decently. Shortages puts pressure on making the schedule tight, which is why they like to book well in advance.
You have to enter all the codes is for security, unlike the USA. In the USA you can buy something with out that hassle, but if something goes wrong you lost your money in most cases when you purchase it with a debit card. Bank customer service sucks in the USA.
The calculator is for security. It's a device separate from your PC so it can't get compromised by viruses that can then steal your money. Just using a username and password is a sadly laughable way of authenticating yourself and authorising a transaction. But for smaller amounts and/or known accounts you can often authorise the transaction by scanning a QR with your phone and your banking app.
yep, customer service is something the Dutch don't understand. It comes from a place where middle management is caught up in a paralysing state where they all need to cover their butt in a flurry of emails because nobody wants (dares) take responsibility on behalf of the customer. it's just a thing that happens when there is a tunnelvision on the bottomline (money) instead of the bigger picture of actually doing good business and providing service, which will in the end always bring in the money.
Hi Jovie, I believe you mean the “Apotheek” and not the “Drogisterij” like the Kruidvat or the Etos. When it comes to “Apotheek”, the pharmacy, the staff at the back are making orders which are brought to people’s homes. The orders are either filling up boxes with the right dosage and amount of pills per box. The second is more complex which involves making a roll of medicine with the right dosage and timestamp when the medicine must be taken. The standard boxes are taken by a courier and often are Vrijwilligers (volunteers) which takes them to people’s home that aren’t able to go to the pharmacy. The rolls of medicine are taken by qualified nurses to people’s homes to charge the medicine dispensers from Medimo (google medimo medicine dispenser). The Netherlands is currently experiencing a lot of elderly people at home that aren’t as mobile as a young person such as yourself. Either way a lot of is manual work. I hope this gave you more insight.
There is a difference between pharmacies in the NL. You only need to go to a pharmacy (apotheek) if you need a doctor's prescription. For other stuff, without prescription, you can go to a "drogist". Etos, Kruitvat, DA, and others. Those are like a CVS. You are right about the waiting times at apotheken, those always take a long time. And you see 5 or 6 people working in the back, but only 1 or 2 are helping customers.
If your pharmacy has a locker system, you can ask them to put it for you in a locker and you retrieve it any time you want. Unless you got something like insuline.... which has to be in the fridge.... >__>
here in sweden it's like, you want a brand new car? then 8 weeks, as usually what they have in new at the dealer is cars to show off.... if u want a used car?, then it's usually less than 2 week at a dealership but if u buy it used privately, it's direct and you can drive the car temporary even tho the papers haven't gotten to the "car registation office" yet or what's called in english I don't know.
My rant: I went to the Netherlands once with my daughter, stayed with family (in laws) had some time so went shopping. Chose some clothes, went up to the checkout (there's very little queueing where I live!) Got in the queue, my turn came up & just as I was going to step up, a woman pushed in & got herself served before me! My daughter & I were so shocked we were speechless. So rude! It's left me with a lasting poor impression of the country.
1. I don't know where you live. But this isn't everywhere. The pharmacies in my area take less then 5 minutes of waiting in line. So it really depends on where you live I guess.
Het woord ‘pharmacy’ is niet wat wij verstaan onder ‘apotheek’.. Kruidvat en Etos zijn voor Engelstaligen ‘pharmacies’ en de apotheken zijn ‘drugstores’.
Thank god I went for ING when I moved here 7 years ago, no need for the card reader whatsoever, just use the app. But it took my bf (he is with an) only until early this year to stop using the freaking card reader and use the app lol
Let me explain the new internet connection thing. In The Netherlands there can’t be multiple active subscription on a single address (in residential area’s). So, when the previous occupants of the new house you’re going to rent cancel their internet connection on November 30th, with a month cancellation time (you have to cancel your connection a month ahead of time) it will end in December 30th. Until December 30th no new connection can be activated on that address. So, if the previous occupants leave on December 1st and you move in on December 6 you will have to wait till December 30th to be able to have a new connection. And that is when you stay with your current provider and take your original subscription with you. Something that makes it extra difficult is that when you have a fiber connection (and not cable or dsl as is usual in the states) a technician has to physically connect the fiber optic cable to your NT (device that changes the optical signal that comes in to a data signal that can be transmitted over a normal internet lan cable). So a technician who can do this has to be available in your area. The banking thing is actually a security thing. In the USA the use of credit cards if widespread. With a credit card all you need is the credit card number, expiration date and ccv number. That’s a BIG security concern. If a criminal listens in on your internet connection or somehow gets hold of that data you are extremely vulnerable to credit card fraud. Same problem exists with using only a user name and password. Most people use a single password and username for absolutely everything. So if your password and username are compromised you are again really vulnerable. With this device you’re holding your much much safer. I understand that it can be a drag. But on this issue it’s actually the USA that is backwards and still living in the 70ties. I mean, when the use of a signature is still the number 1 way to authorize a credit card payment in a shop you know something is wrong with that system. A signature that is only sporadically checked by the credit card company, not for every single transaction. Sure, the person processing your payment at the shop has to check your signature to the one on the card, but this person is NOT a handwriting expert with special software to check these signatures. So, even though the Dutch way can be a drag, take solace in the fact that it’s done for your security.
Hi Jovie, about the cars. Dutch dealers don’t hold them in stock because It is too expensive. So they wait until after the cooling period to order it and then the car has to be fabricated. In this way they assure that the car is sold and it can be delivered. I presume in the US the dealers have to invest alot to build up stock and hope to sell all. It is similar with lease cars, but a second hand car should be able to deliver in a day or two. But it is annoying, I agree.
What I really hate about buying a car is that when you have chosen a model with a price you like, you have to pay an extra many 100s of euros ‘rijklaarmaakkosten.’ WT actual? Why? It’s like buying a jar of peanut butter and then having to pay extra because the manufacturer put the lid on. Absurd.
When I first moved to NL, I asked my boss to help me open an NL bank account, so we went to a local bank and I was able to open an account. I had a check from my US employer along and I asked the bank official if I could cash it into my account as Gulden. He said yes, but he didn't tell me that he was giving me the cash as a loan. So about a month later I saw on the statement that I was being charged interest on this 'loan'. I was annoyed that he didn't tell me that it was a loan up front. In the US I wouldn't have been charged interest for cashing a similar check.
As a Dutch man I fully agree with you. What I find annoying in Netherland is a lack of public toilets I don't know how that in the USA, but if I go to Thailand there you have by every gasstation a clean toilet and also by every temple there is a toilet.
Thanks for the tip on Thailand! I didn't have that big of a problem with toilets in the Netherlands except once I arrived with no coins and my daughter didn't have any and I was forced to buy something to get some coins to use the toilet. Other than that I usually used a store or cafe's bathroom. But I'm comparing it to my major city that has very little as well and one must buy something in a cafe to use the bathroom. I can go in most grocery stores also. Does AH have public bathrooms? But the nicest thing about NL bathrooms is real doors! The doors in US bathrooms are ridiculous.
The bank payment can be made much easier with a bank app on your phone, but only up to a certain amount. After that you still need the calculator thing (it's called an e-dentifier) The e-dentifier has been invented to make online payments more secure - fraud is hardly possible with this, because you use your pin to pay. So it definitely has its benefits. It is not going back in time. You pay with your current account. You can pay with a creditcard if you find that easier. But it's not that secure.
Ik begrijp je ergernis absoluut. Als ik naar de apotheek ga, heb ik vaak een boek bij me. Tip: kies voor een apotheek met een robot dispenser. Dat scheelt wachttijd. Verder is Nederland geen creditcardland. Maar via internetbankieren gaat het veel eenvoudiger. Zeker via de app op je telefoon. Succes met alles!
Apotheek, Try using the one inside the hospital and go there early in the evening. Internet, When I moved my conenction date got delayed by nearly a week and only took 2 weeks, never had it take more then 3 weeks on any of the 9 adresses I ordered internet over the past two decades (some where business connections). Online Payment: It's a safety feature and it pays from your debit account, not from your creditcard. you're the only one who has the code of the machine and the code to activate the machine next to which you can have additional safety features like a code to connect to the bank, the more barriers to make a transaction the safer you are, unless you write down the codes or save them in a file.
usually there are students on the customers service. Like what you said about the store, its way better to solve problems. I love how funny you bring things.
The customer service issue: same for GGD if you have COVID, I called them the other day via the main question number, got sent to someone else 6 times, last one told me to call my huisarts and the huisarts was like, you have to call GGD for this, like friends, what is going on!?
1. Pharmacy... if you mean some like Kruidvat, then go to the one in the Megastores, I had at most like 2 persons in front of me there ever. 2. Customer support calling. pretty simple: This is the number it says to call, so I must have you. 3. Internet: KPN is pretty fast in connecting it, often next day the kit, within days your connection. Ziggo is slowpoke, they lose often the early process on houses and only after a while you can get Ziggo in a new house. Problem for Ziggo is they need your modem known (serial number etc) to them for that location to get it active etc. 4. I've bought cars and drove them the same day. New cars and lease are ... a different thing tho. Dealers have a "set" of cars to sell in their showroom, those aren't for sale till their model runs out. All the new cars are behind Customs at the harbor most often (for outside of EU cars) or are ordered from the factory's parking lot if the manufacturer is in the EU. It will take some time to get those to the location. There is indeed a long wait for the selling contract to be binding. Lease cars have another point there, for those need papers I think with the tax office etc to set up as such. I always bought 2nd hand cars, and if you got a line to your insurance so your car is insured, you can pay for those and drive off the lot with insurance. It becomes a different thing when you go at a higher amount, where a car still costs over a couple thousand euro, for often want to have it send into their bank account, and that must have been cleared b4 you can take the car. Or ... you buy not from a dealer but from a private party. That is as simple as going to the post office and paying the other and registering your car there on your name... still needs your insurance. 5. Get an ING account. NOW. (you use your phone then, but easier, you just say OK on phone).
lol Sorry Jovie, none of these things are a problem. I'm Dutch my self and i don't have these problems, because you just don't do it right. First one apotheek, make your order by phone, ask them when it's ready or have them deliver it. So simpel, i never wait more then 5 min and i life in Utrecht, ohh and the ppl in the back are preparing the orders so they can be picked up by ppl that make sure there order is ready. Second one, Customerservice, i worked in a callcenter so i know how it works and this helps allot. Simple make sure you know were to go, so the richt department, so when you choose a wrong number you will be transfert to the right one. This is not happening to you apparently because you don't know your self were to go, and that happen 's if you ask the wrong questions. So no long story's but short and to the point so the person knows wat you want. Again if you can't get true this mostly it's your own mistake. third one: This never ever never for ever happend to me, so again. wat did you do, why did you wait so long, normally and i have moved 4 times in the last 10 years. End your contract and open a new one or notify them a few months before. if you move in March, make sure that before February they know when you move from 1 adres to the other. If you don't it's your own fault again. Can't add anything els here, i worked for KPN helpdesk, just make sure you know there rules and for moving you can always find them on the site. fourth one, this is normal, thing you might be a bit spoiled as an American, rules and regulations dear, same with long leas cars. secondhand cars is the same day, no idea wat you did, i only bought used cars, always bought it and not from a dealer so that might be it. Oké and now the last one, luv this so much that you hate it, i don't want to name you names but come girl. Pls don't be stupid. in the states bank fraud is one of the biggest problems and cause of ppl losing all there money" ALL THERE MONEY>>>MONEY". IT"S FOR YOUR PROTECTION, so get over it don't whine about it and just do it. And thanks for this i needed to vent a bit to. don't take it personally allot of ppl have these problems, my parents also have these problems, it happens but most of them can be avoided. Keep it up i do luv your channel.
@@JoviesHome Haha, yeah sorry i re read it again, and here and there i could have been a bit less harsh. hope you don't mind. And i can understand that somethings may be very annoying. keep it up.
New cars are ordered from the factory so like 6 to 8 weeks is normal. If you choose a second hand however is usually no more than 1 day. Banking with a device is old school, with ING bank i do my banking with the ING app on my smartphone thats all. Unless i have to do something more complex or pay a very large amount, then i use the internet website.
That month contract thing when buying cars, that had to be Netherlands specific. I live in another EU country and I've never heard about it. When picking a car in place I have always been driving home with that car the same day.
En over de auto: Ik heb alleen ervaring met tweedehands auto. Maar daar geven ze de auto eigenlijk altijd een apk, en ook andere dingen, zoals bijvoorbeeld nieuwe banden etc en een schoonmaakbeurt. Misschien dat het daarom een paar weken duurt?? Niet helemaal zeker dat dat de reden is hoor.
When we first moved here our attorneys advised that we get Bunq for banking. It was the best thing ever!!! We were able to buy things online (still have it) and I could use my phone to buy groceries and everything else!!! So I definitely recommend Bunq for anyone who is new. You can set up the account online and the customer service is amazing in chat. I don't know a damn thing about other banks (still waiting for our BSN) but this has been a life saver!
I just want to say that I ordered online with my pharmacy and never have to wait that long because you get a special code that gives you priority when you pick them up. Also my bank does not use one of those devices. Would drive me nuts too.
Well about that card reader, it's what's called 2 factor identification. So that the bank knows that you are authorizing the purchase. And it's actually an improvement on the enormous list of (TAN)-codes we used to have. We used to have a physical list of numbered codes, that you'd have to enter. Say that you're transferring money, you'd log into your bank, start the transfer, then enter your login details again and a code that corresponded to the transaction number shown on the screen, that would then approve the transfer. Believe me, that card reader is sooooo much better and safer.
You can get internet immediately, just Buy digitenne. Not very fast but available. As for buying a car, it’s quite possible to buy one like a pack of milk, just not from a car dealership and not new. Also you have to pay cash up front Look on Marktplaats, take your pick, and off you go. If you want warranty go to a Bovag garage and you get three to six months depending on the price. I believe you live in Zoetermeer, there are several places within a 10 to 15 mile radius from there that have a concentration of pretty reliable used car traders. You can absolutely get a car under warranty with a new APK ( reliability check) In 2 days.
I love you!! I died... im Italian in the NL and I LOVE IT, but I see all this. ahahahahahahhah!!! by the way, finally with bank I dont need the calculator anymore...
1 That is down to the Pharmacies in your neighborhood then, i might have to wait a few minutes but that's it (those people in the back are preparing medicines for other people). Have you asked the pharmacy what is the best time to visit them during the week? 2 Is that Netherlands specific? I suggest not to open with the problem but that you were transferred from the service department to the technical department. I myself accept one transfer after that i request to be forwarded to the complaints department, most of the time that helps and gets me to a person who is not first liner that has to read and adhere strictly to answers from a script on punishment of termination while earning minimum wage on a 0 hour contract. 3 No clue, getting send a modem could be done with next days shipping. 4 Buy second hand! My first car took 1 day. 5 Security, if you could just give your bank account number there would be people using yours for paying. I got an app on my phone with which i can scan a QR code that makes it a lot easier.
I have bought quite some (second hand) cars, but I think I never had to wait over a week to get it home. Car registration isn't that much of a fuss anymore. I suppose for new and private lease cars this will be different, since they often only offer test cars for you to just test the car and not to buy it. Dealerships in the Netherlands generally aren't that big, so their stock is limited. Those codes for internet banking are actually for your OWN safety, if someone for whatever reason should have your card and pincode. There are still some configuration options to make it easier though. Btw, in the US it creeped me that waiters were walking away with my (unprotected) creditcard out of sight.
That thing depends on the bank you are with. I have a bank app and can pay just with my inlog code. On their website i login and when i pay they send a code to my phone or you can use a QR code.
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We Dutch love to complain, so you complaining, does just means you've fully integrated xD
😂😂😂
My thoughts exactly.. The word 'klagen' is a good Dutch word of the day, too 😀
Best country of the world if you love to complain, yes.
Please🤣you need to get some French friends, then you know what 'complaining' actually is!
Thank you for the inspiration you have given me through the years! 😂
That bank device is actually the most secure way of online shopping. Much safer than a creditcard
Try ING approval by your mobile instead of that bank device.
@@HermanWillemsen I use ING bank and it is supereasy. I launch most payments by QR code.
Believe me, in the end the creditcard is the more secure payment option for the consumer. Ever ordered something that didn't arrive? Good luck getting your money back via your bank.
With a creditcard, you simply perform a carge back and the burden of proof switches to the merchant. Also purchases are automatically insured for 180 days worldwide.. Ideal may be faster than using a creditcard online, but it is not more secure. Because it is not secure, banks are putting a lot of effort into making it very hard to buy something in the first place and that is why they introduced 2FA to make a payment in the first place..
Ask yourself this: Who suffers when something goes wrong? You, your bank or the merchant? Are you still sure Ideal is safer than a creditcard?
Many people (like me) don't have a creditcard.
I want to do online with credit card...if i get screwed or hacked they have the resources....dont want my bank card out there...car at least 3 days in ontario....but 3 months that is crazy....must plan well ahead than...lol
Complaining is a national pastime. And that's a good thing, that's how we get improvements.
You are getting more Dutch all the time! 😉
Yups, just wait till she starts complaining about the weather, and she's settled xD
I love that. In the US if you complain, you are considered negative. I find it quite positive because without complaining there are no ideas for improvements.
@@BNJ24 I once saw a sign at a place saying "If you're not satisfied, please tell us. If you are satisfied, tell everybody."
Or smething like that. It may have lost something in translation.
@@peter1062 Oh, that's a great idea to have up at a business. I always tell friends to call restaurants or other businesses first if they've had a bad experience because they will be appreciative and probably make it right. Then if the owner or manager is rude, go on with your bad review. And yes, remember to tell people when they are receptive and have good products and customer service.
I'm just getting ready to be a Dutch citizen!
Hey Jovie, get a pharmacy with a robot dispenser. They'll send you a code that you insert using a touch screen and the meds will be dispensed by a robot.
exactly, you can get your meds from a type of vendingmachine on the outside of the building. So you can go at any time day or night.
@@rebelsbeautycorner Yes! Such a dispenser works a treat.
PHARMACY =/= APOTHEEK
Wat Engelstaligen onder ‘pharmacy’ verstaan, is Kruidvat, Etos e.d. (drogisterijen).
Het Engelse woord voor apotheek is ‘drugstore’.
Pharmacy = drogisterij
Drugstore = apotheek
@@euomu tsja Amerikanen noemen hun hoofdgerecht ook een entrée dus daar moet je niet teveel op letten ;)
@@euomu I though it was the other way around...
I am a 2nd year student in nursing school and the pharmacy takes so long because the rules of distributing medicine are really strict in Holland: you need to make sure it's the right medicine, dosage, patient, everything and it has to be double checked because the concequences can be really bad if mistakes are made with distributing medicines. It's definitely annoying but it's for your best interest :)
Yes, pharmacies have a lot of responsibilities in the Netherlands.
The car thing: you can buy it from a private person, and you get it right away, when you go to a post office together ( seller and buyer) to register it on your name, you can drive away instantly.
The Dutch expression of the day is: "van het kastje naar de muur gestuurd worden."
There is a asterix comic About it. It’s an international problem
@@harrybruijs2614 Formulier a38 :-)
Expecting you to go online with an internet problem 😤😩
@@moniquetata2146 I'm in the US and *EVERY* time I've called my ISP to report an Internet problem I've been put on "Hold" for at least 5 minutes so I can listen to a cheerful voice telling me how easy it is to solve my problem myself by going to their website...
@@nairbvel Exactly! 😅😅😅
As for the last complaint: USE YOUR BANKING APP! It just takes a 5 letter code to buy stuff (:
I see you have a ABN AMRO bank account. You can also pay online by scanning a QR code. You don't need to use the "calculator" anymore. You use your phone to authorize the payment. And if you have a phone with fingerprint reader, it's easy-peasy. Click pay, scan code, hold finger, done.
Keep the rants coming, please! Love your vlogs
The Netherlands probably doesn't have the "real estate" to keep an inventory of new-model automobiles the way we do in the vast USA?
Most of the cars (new ones) come overseas. Whe dont have a warehouse full of cars overhere (never seen one) Some times they have the car you want to buy. So you can get it after a week or 2. Even for a second hand car you have to wait if you buy it. Why I don't know. And about the models of the cars. They are also the new models. Only in the vast Europe the cars are much smaller, and use les gas etc.
They don't want you to mess up the car in your legally allowed time to change your mind.
So you can wait till you no longer have that option before you get to drive the car.
1 difference is that Europeans spent about 1 years salary (for those that buy new cars). Because of environmental issues and taxes most of our our cars have a completely different power to weight ratio which is expensive. If you spend that much money, you want it to the right colour with the right options. (you can choose from 20 shades of gray or any other colour) That is why cars in Europe are build to order. Cars that are build to order cannot be returned, hence the waiting until the mandatory cool off period has expired..
When you buy a second hand car there is no reason why you can't take it right away. However most companies will renew the APK (yearly safety test) which can only happen on weekdays and change oil for twice the price your local garage will charge. (rijklaar kosten) I always take my second hand cars right away.
Ive got a lease car. It took 4 months but worth it. You could sign a form so you didnt have to wait for the 4 weeks before ordering (i did ;)) Also they use the time to check if you realy can pay the car and not get in depts.
With respect to the last thing, the bank authenticator: Nowadays you can usually install an app instead that lets you scan a QR code on the payment page, but that may be different per bank. They're also working on a bank-independent system for this called IDeal QR.
If you really hate it, you can still get a creditcard instead. :P
About the waiting time for cars. I think we have to wait for cars and furniture so that we don't have to put it in an stockroom. Space is expensive in the Netherlands, since there is so little of, so cars would even be more expensive if we put it in stock.
Annoying is also translated as "irritant". I think that that is more accurate. ;-)
I second that! Irritant is way more annoying than vervelend. Vervelend is only mildly annoying. But if things are really annoying they are irritant or even mega irritant🤯🤯
I'd say the words can be, and are used interchangably. But there is a clear distinction to be made. In both languages. "Irritant" is much more accute to the point of driving you to take immidiate action. Much like things that are getting on your nerves. "Vervelend" is a broader term to describe actions, behaviours and annoying or saddening events.
I'm an American that recently moved to the Netherlands (Groningen) earlier this year, and the most absolute annoying thing for me is going on a big grocery trip and having to bag literally everything myself even with a huge line waiting behind me. I hated it when I moved here and I still hate it now. Although most AH have the self scan as you shop thing which is really nice.
As for the online scanner, I didn't get it at first but now I realize it's actually way safer than putting your actual bank information online. Its an extra security to prevent accounts getting hacked into.
I hear you. You'll get to used to that, eventually! Good luck with your new life here!
You are supposed to throw everything in your trolley and put everything in your bags by your trunk or bike😃
@@lienbijs1205 I assumed that was why they did that. But Americans really love their plastic bags. So they would prefer that the store employee pack their groceries up two or three items per bag, and send them on their way with enough plastic to kill a whale. Hey, it's convenient!
I never have to wait more than 5 minutes at the pharmacy. Living in a small village has it's perks.
I have the ING app, so simple! Just scan the QR code and you've payed, so easy! Or use your pincode, if you can't scan, thats it.
my old pharmacy had an anoying system. People didnt wait in line but you you had to ask who came in last so you knew when it was your turn. people just took a seat. however if the pharmacist was working on you order you also have to take a seat. So as a kid if i walked in, and walked up to the desk, nobody would stop me until the pharmasist would adress me and suddenly someone would get up and tell me they came in before me... its anoying and humiliating. and so confusing as a kid.
One thing that really shocked me how rude social services can be. I once suffered a pretty bad injury while travelling and when I got back the doctor told me I should rest for 3 months. I obviously had no income so I applied for aid to support me for those 3 months. I had 2 people coming to my house to see if I was eligable for this aid. They really treated me like I was some fraud. They went over my personal stuff, looked in drawers etc... to see if I wasnt scamming. It was such a horrible experience. I even had a declaration from my doctor that clearly stated I couldnt work but still I was treated in this way. Luckily ive never been in that situation again but that was a really disappointing experience I didnt expect to witness in a country like The Netherlands. It was perfectly clear I was entiteled to that money but still those aholes wanted to show they were in a position of power.
How awful. I'm sorry you were treated like that.
@@JoviesHome When you have a job you are obviously protected against this type of stuff and you simply get sick pay. My situation was difficult because I quit my job to go backpacking in Asia for a year. In the end I got the aid, around 3000 euros for the 3 months which obviously really helped me out. Im sure that there alot of good people who work with the social services who genuinely want to help people in need and that I was just unlucky, but still...
the bank device is a form of 2fa it basically makes it almost impossible to steal your credit card info and use it for online shopping
I am glad with my bank "typewriter". I refuse to go along with the phone frenzy. I don't like them, I cannot type on them at all, I cannot see what it says without my glasses. The battery drains in 2 days. I hate them. As for the cars, I bought a car with all the options. It was a Japanese car. Waiting time 6 months. So I skipped a few options. The dealer was then able to buy a car to my liking while it was still on the boat from Japan to the Netherlands from a Swedish dealer. Countries get allocated a number of cars per year. If the one you like is not in the lot, they have to produce it first for you. That is the same as in the USA. It is a myth that in the USA you can walk out of the showroom with a car in 1 day. Only if it happens to be in stock at the dealership. That is also possible in the Netherlands. But, they have less stock here. The showrooms are not that big.... expensive ground prices, full small country and all that. With customer service you have a point. It is generally bad. But it helps if you say exactly what you want. That is difficult for people not into Dutch culture. So, don't say my internet does not work. Instead say, my internet does not work, could you check it out right now and if necessary make an appointment for a repair visit? In my experience, that works fine. The biggest problem is to get somebody on the phone in the first place. Horrendous. The same mode of direct communication goes with the car dealer, by the way. I just asked if he could buy my preference from another dealer in the Netherlands. Only then he looked in the computer and the answer was no. Luckily he later found a Swedish dealer with whom he could swap cars. I guess my direct and precise question triggered him even days later. Still, it took 2 months instead of 6.
Pharmacy line. True because it takes a lot of handeling, to get your prescription ready. Check check double check. At least 10-20 min per prescription.
Check check double check and even tripple check, because godforbid you give the wrong meds to the person.
I have my meds deliverd at home or i use the automatic dispenser. This dispenser is like a ATM for meds, open 24/7...!
@@michelspijkvan2878 you have automatic medication dispensers in the netherlands!!!? We don't have that in France! How can the machine read the prescription from the doctor? I can't even do it myself!
@@cmolodiets The farmacist or his/her assistents place the medication in the machine and have to fill in whose medication is in which box of the machine. The machine is only for people with certain long term prescriptions
@@cmolodiets the doctor's prescription is sent electronically to the pharmacy. Who will prepare the medicines and as soon as these are ready i will receive a message that i can collect my medicines (or i can have them delivered). I have indicated that i want to use the dispenser, so all i need to do is collect them
@@michelspijkvan2878 you also have electronic prescriptions. That's so modern.
I bought so many 2nd hand cars and i can almost always take them with me the same day, if it just got into the garage then i got to wait a few days so they can do the "apk" and repair things that need repairing. I've never had to wait more than 3 days for my "new" car
Second problem has 1 huge solution: GO online! As in, complain on twitter. And they will help you in seconds!
But it's a recognisable problem for many of us. Goddamn customer service :@
I'm from a neighboring country and have never had problems with pharmacy waiting times. After taking a look at European statistics I know why:
Netherlands - 12 pharmacy stores per 100,000 inhabitants
Germany - 23 pharmacy stores per 100,000 inhabitants
Tbf when i bought my second hand car at a dealer it took them a week to give it to me. They went through the car, gave it a "service beurt", you know, made sure it works well. And after a week i got to pick it up.
Waiting for the delivery of a car purchase in the Netherlands is nothing compared to the waiting you do in traffic after you have got the car. One of the reasons why I moved to Canada a long time ago.
I still listen to Veronica Radio online from time to time and have to laugh at the morning traffic report. Nederland staat pot dicht om 6 am, van Utrecht to Amsterdam to Den Bosch. Nuts.
My internet modems always came the next day. My car I drove right off the lot, but I paid cash and it was used.
About the car thing:
- You can leave with a car on the same day, if it is any car (usually second hand) that they actually have on the premisses. I've bought my cars like that.
- In the USA there is a lot less consumer protection.
- In the USA, dealers are often forced to buy a lot of cars from the manufacturers, so they will have a lot of stock.
Getting internet. So funny. I got caravan at a campsite. Within a week, KPN dug a hole underneath the outside camping site fence from the main road cable to my caravan and connected me to the internet for 26 euros a month. They didnt charge for the digging and connecting.
The main reason for the constant redirection at customer servicedesks: First line employees are usually completely incapable of answering things that are not on their *very* basic script, so they will transfer you to a second-line employee who would possibly be able to help you. But in doing so, they very often fail to check if what the customer is asking even falls within the work scope of the second line employee. This is a dumb structure but it serves its main purpose: To make each individual person's contact duration as short as possible so the next person in line can be picked up. It serves the most customers a call, it is not done that way to actually *help* customers as efficiently as possible.
Today's episode is brought to you by the word "bedenktermijn" and the number "7" (amount of people you're passed to when you ring CS)
My pharmacy took me at least an hour. But just before Covid they got this ‘take out’: they send you a code by sms, and then you get your order from a dispenser-like apparatus, on the outside of the building, 24/7.
This isn't a video about things that annoy you, it's a video about the fact that you don't like to wait for things [if you don't understand why]. Take it from me, there is always a reason for the wait, it might not always be a good reason but it always exists. Maybe it's good that sometimes people have to wait, it teaches them that they aren't the centre of the universe.
And don't get my started on credit cards...
Love the video! Just one note, and I don't know if others would agree with me or not, but to me 'vervelend' more so seems like a translation of 'unpleasant' rather than 'annoying'. I think 'irritant' would be the more accurate translation of 'annoying'. :)
irritant and vervelend mean virtually the same - annoying or irritating. I use both words in similar situations.
Little explanations about identifiers. All banks have an app that you can scan a QR-code with to make payments. You can also choose the amount of money you can spend a day without using an identifier. I think it's great for security. I only use it to pay to accounts i've never paid to before or payments above my chosen limmit. It is to make sure nobody can just instal the bank app on their phone or log into your accounts through the bank website because you need to use the identifier to instal it and for logging in on your bank website. You can also log into your bank website with the app and a QR-code. But to instal the app you need an identifier. That way nodody but you can acces you accounts. I do have to agree that the ABN-AMRO identifier is not the best. I have SNS and they have little identifiers that have their own pincode that you do not need to put you debitcard into. They are much easier, faster and safer. They are also tied to your account. So only the one you have works with your account. Making it impossible to break into you bank account. I think you just haven't installed the bank app from ABN-AMRO and I would definitely advice you to do so.
"Why are we going back in time?" I don't know, maybe it's because you neglected to install the app?
YESS, i love your vids. Especially this one. Love you beging outspoken like this.
I've lived in The Netherlands for 47 years and have never encountered the problems you mention. As far as internet banking goes, you can pay by credit card if you wish instead of debiting your bank account. In the latter case, the use of an i-dentifier is for your protection and the Dutch system is one of the most secure in the world.
Well, even here, the staff at the back is filling orders, calling clinics, etc. There is SO much that needs to happen in the med department. In hospital the MD gets called and okays the order, the patient then thinks: great, I’ll take that now. Wrong! Order goes to pharmacy, they need to get to where they see it, check all possible reasons it would not be okay to give that pt.; then they okay it and you still have to wait until the computer system refreshes the pt’s order list until it can cross over to you dispensing machines.
Okay Jovie, you can apply for a Dutch passport now.
Complaining and direct. Totally integrated.
The costumer service feedback loop (person A says B is the problem, B points to A) is commonly described with the saying 'van het kastje naar de muur gestuurd worden' literally meaning 'being sent from the cupboard to the wall'. There is also a tv show (Kanniewaarzijn) that helps people with such costumer service problems, featuring SNL-type sketches of their attempts to get help. And yes, it is often about internet issues.
omg i loved this video, thanks so much. Very relatable content. XD
Ask to deliver your meds at your home. That’s what I do.
Most ISP's in the Netherlands actually do not have their own service network.
It's mostly just a few big ones like KPN and Ziggo who actually own the physical infrastructure, and most ISP's rent capacity on those.
What I noticed when I moved last year, is that the "primary" ISP's could deliver internet much faster (within a few days), but it did cost a lot more.
The ABN AMRO device and the waiting period to get your car is a way to control your spending. Makes perfect sense and it's so Dutch. As an American, it's so easy to spend money by whipping out a credit card. Yes, it's still annoying to me but it does make me second guess my spending and ask myself is it worth the hassle of putting in a pin, entering in a code from one device, then another code from another device. This is why the Dutch don't have credit cards. Also, a reason why we don't have Goodwill warehouses and so many storage facilities where we throw money away to store stuff that we never use and forget about them. It's a vicious cycle of consumerism that I left behind in the US.
It seems that all 5 things are related to waiting. That's unfair. We can be annoying in many other ways too. We tend to switch to speaking English whenever we suspect someone is not that fluent in Dutch. We have a 'gedoogbeield' for marihuana. Not to mention draaiorgels and smartlappen. We can be very annoying in many other ways; why do you only limit yourself to inefficiencies?
We have a dutch mens soccer team who are always the best but never win the prize... 🤭
That's the spirit! Maybe someday there will be a part 2.
Depending on the pharmacy, you can ask if they can deliver, or if they have medilockers(basically lockers that let you pick up your meds).
At least, that's how I do it. No more waiting!
There are some farmacies that put you medication in a safe for you and you can open them with a code... Saves the waittime. If it is available they will have a sort of locker thing in there.
Yes I love your honesty! You already sound much more Dutch 😂
About the pharmacy thing, the customers actually coming there are only a few of the people that need medicine. So the employees working in the back are preparing medicine for the customers that get it delivered or that get it from the vending machine.
Vervelend as in annoying can also be translated as irritant (irritant), vervelend can also mean annoyingly dull.
Or maybe I'm thinking of zich vervelen, being bored which is not the topic of this video.
For internet it really depends on the company how long it takes, some will deliver within 2 weeks, others within 6 weeks. Same goes for costumer service, really bad at some, but quite good at other companies. Usually you get what you pay for, so don't pick the cheapest option.
Once you're accustomed to Walgreens or CVS that are 24 hours open and have in-house physicians who prescribe any medicine at any time, entering a pharmacy in the Netherlands feels like a makeshift third world doctor without borders medical aid station. Can you imagine that pharmacies in 2020 are only open during office hours and closed on weekends?
Next time when you call customer service, try a phone instead of a pen 😜😂
😅😅😅
hahahahaha...yeah that will do the trick!!
Why it takes 6 weeks to get internet? Maybe because they have you to the fiberglass cable. But most annoying is when you are born in the Netherlands, it takes 15 years to get a apartment.
New internet: depends heavily on cable, phone or fiber. For Phone (ADSL) or fiber: only certain experienced mechanics are allowed to touch the actual wire that comes from the street. They make an access point, and the rest is done by a lesser mechanic. There is always a shortage of the experienced ones, and not helped by the fact that the grunt mechanics again have time pressure, so are sometimes a bit too happy to say that the problem is out of their jurisdiction (same problem as with callcenters). Cable: less clear cut. When I was in the industry they had a constant shortage of engineers also, partially also because of a high turnover, many rookies called it quits after a few years. But that should be less nowadays. Sure if you have difficult problems (very low signal/noise) the grunt can''t handle it, but generally they are fairly capable and unless you are in such a special location (e.g. new neighbourhoods, or buitengebied (houses outside the villages/cities)) they usually can handle most things alone pretty decently. Shortages puts pressure on making the schedule tight, which is why they like to book well in advance.
You have to enter all the codes is for security, unlike the USA. In the USA you can buy something with out that hassle, but if something goes wrong you lost your money in most cases when you purchase it with a debit card. Bank customer service sucks in the USA.
Haha, Daan’s editing today was great. Hilarious.
He does a great job!
The calculator is for security. It's a device separate from your PC so it can't get compromised by viruses that can then steal your money. Just using a username and password is a sadly laughable way of authenticating yourself and authorising a transaction. But for smaller amounts and/or known accounts you can often authorise the transaction by scanning a QR with your phone and your banking app.
yep, customer service is something the Dutch don't understand. It comes from a place where middle management is caught up in a paralysing state where they all need to cover their butt in a flurry of emails because nobody wants (dares) take responsibility on behalf of the customer. it's just a thing that happens when there is a tunnelvision on the bottomline (money) instead of the bigger picture of actually doing good business and providing service, which will in the end always bring in the money.
Some farmacies have a pickup system with little vaults. They send you a code so you can pick it up any time you like
Hi Jovie, I believe you mean the “Apotheek” and not the “Drogisterij” like the Kruidvat or the Etos. When it comes to “Apotheek”, the pharmacy, the staff at the back are making orders which are brought to people’s homes. The orders are either filling up boxes with the right dosage and amount of pills per box. The second is more complex which involves making a roll of medicine with the right dosage and timestamp when the medicine must be taken. The standard boxes are taken by a courier and often are Vrijwilligers (volunteers) which takes them to people’s home that aren’t able to go to the pharmacy. The rolls of medicine are taken by qualified nurses to people’s homes to charge the medicine dispensers from Medimo (google medimo medicine dispenser). The Netherlands is currently experiencing a lot of elderly people at home that aren’t as mobile as a young person such as yourself. Either way a lot of is manual work. I hope this gave you more insight.
There is a difference between pharmacies in the NL. You only need to go to a pharmacy (apotheek) if you need a doctor's prescription. For other stuff, without prescription, you can go to a "drogist". Etos, Kruitvat, DA, and others. Those are like a CVS. You are right about the waiting times at apotheken, those always take a long time. And you see 5 or 6 people working in the back, but only 1 or 2 are helping customers.
If your pharmacy has a locker system, you can ask them to put it for you in a locker and you retrieve it any time you want. Unless you got something like insuline.... which has to be in the fridge.... >__>
that thing from abn/amro bank is actually a device to give your signature thru codes that you have to fill in when you are on internet banking.
here in sweden it's like, you want a brand new car? then 8 weeks, as usually what they have in new at the dealer is cars to show off.... if u want a used car?, then it's usually less than 2 week at a dealership but if u buy it used privately, it's direct and you can drive the car temporary even tho the papers haven't gotten to the "car registation office" yet or what's called in english I don't know.
My rant: I went to the Netherlands once with my daughter, stayed with family (in laws) had some time so went shopping. Chose some clothes, went up to the checkout (there's very little queueing where I live!) Got in the queue, my turn came up & just as I was going to step up, a woman pushed in & got herself served before me! My daughter & I were so shocked we were speechless. So rude! It's left me with a lasting poor impression of the country.
Well u should have spoke up and said hey you're cutting the line 🤷🏼♀️...
1. I don't know where you live. But this isn't everywhere. The pharmacies in my area take less then 5 minutes of waiting in line.
So it really depends on where you live I guess.
Het woord ‘pharmacy’ is niet wat wij verstaan onder ‘apotheek’.. Kruidvat en Etos zijn voor Engelstaligen ‘pharmacies’ en de apotheken zijn ‘drugstores’.
Thank god I went for ING when I moved here 7 years ago, no need for the card reader whatsoever, just use the app. But it took my bf (he is with an) only until early this year to stop using the freaking card reader and use the app lol
Let me explain the new internet connection thing. In The Netherlands there can’t be multiple active subscription on a single address (in residential area’s). So, when the previous occupants of the new house you’re going to rent cancel their internet connection on November 30th, with a month cancellation time (you have to cancel your connection a month ahead of time) it will end in December 30th. Until December 30th no new connection can be activated on that address. So, if the previous occupants leave on December 1st and you move in on December 6 you will have to wait till December 30th to be able to have a new connection. And that is when you stay with your current provider and take your original subscription with you.
Something that makes it extra difficult is that when you have a fiber connection (and not cable or dsl as is usual in the states) a technician has to physically connect the fiber optic cable to your NT (device that changes the optical signal that comes in to a data signal that can be transmitted over a normal internet lan cable). So a technician who can do this has to be available in your area.
The banking thing is actually a security thing. In the USA the use of credit cards if widespread. With a credit card all you need is the credit card number, expiration date and ccv number. That’s a BIG security concern. If a criminal listens in on your internet connection or somehow gets hold of that data you are extremely vulnerable to credit card fraud.
Same problem exists with using only a user name and password. Most people use a single password and username for absolutely everything. So if your password and username are compromised you are again really vulnerable. With this device you’re holding your much much safer. I understand that it can be a drag. But on this issue it’s actually the USA that is backwards and still living in the 70ties. I mean, when the use of a signature is still the number 1 way to authorize a credit card payment in a shop you know something is wrong with that system. A signature that is only sporadically checked by the credit card company, not for every single transaction. Sure, the person processing your payment at the shop has to check your signature to the one on the card, but this person is NOT a handwriting expert with special software to check these signatures.
So, even though the Dutch way can be a drag, take solace in the fact that it’s done for your security.
Hi Jovie, about the cars. Dutch dealers don’t hold them in stock because It is too expensive. So they wait until after the cooling period to order it and then the car has to be fabricated. In this way they assure that the car is sold and it can be delivered. I presume in the US the dealers have to invest alot to build up stock and hope to sell all. It is similar with lease cars, but a second hand car should be able to deliver in a day or two. But it is annoying, I agree.
What I really hate about buying a car is that when you have chosen a model with a price you like, you have to pay an extra many 100s of euros ‘rijklaarmaakkosten.’ WT actual? Why? It’s like buying a jar of peanut butter and then having to pay extra because the manufacturer put the lid on. Absurd.
When I first moved to NL, I asked my boss to help me open an NL bank account, so we went to a local bank and I was able to open an account. I had a check from my US employer along and I asked the bank official if I could cash it into my account as Gulden. He said yes, but he didn't tell me that he was giving me the cash as a loan. So about a month later I saw on the statement that I was being charged interest on this 'loan'. I was annoyed that he didn't tell me that it was a loan up front. In the US I wouldn't have been charged interest for cashing a similar check.
As a Dutch man I fully agree with you. What I find annoying in Netherland is a lack of public toilets I don't know how that in the USA, but if I go to Thailand there you have by every gasstation a clean toilet and also by every temple there is a toilet.
For Dutch women there are even less public toilets. 😟
Thanks for the tip on Thailand! I didn't have that big of a problem with toilets in the Netherlands except once I arrived with no coins and my daughter didn't have any and I was forced to buy something to get some coins to use the toilet. Other than that I usually used a store or cafe's bathroom. But I'm comparing it to my major city that has very little as well and one must buy something in a cafe to use the bathroom. I can go in most grocery stores also. Does AH have public bathrooms? But the nicest thing about NL bathrooms is real doors! The doors in US bathrooms are ridiculous.
So, your first car in the Netherlands was a Fiat Panda? 🤯
Talking about culture shock 😂🤣
hahahahahahahhaha
A European
The bank payment can be made much easier with a bank app on your phone, but only up to a certain amount. After that you still need the calculator thing (it's called an e-dentifier) The e-dentifier has been invented to make online payments more secure - fraud is hardly possible with this, because you use your pin to pay. So it definitely has its benefits. It is not going back in time. You pay with your current account. You can pay with a creditcard if you find that easier. But it's not that secure.
Ik begrijp je ergernis absoluut. Als ik naar de apotheek ga, heb ik vaak een boek bij me. Tip: kies voor een apotheek met een robot dispenser. Dat scheelt wachttijd. Verder is Nederland geen creditcardland. Maar via internetbankieren gaat het veel eenvoudiger. Zeker via de app op je telefoon. Succes met alles!
A week to buy a new car in the UK, the waiting time is mainly to ensure your credit/finance is good.
Apotheek, Try using the one inside the hospital and go there early in the evening.
Internet, When I moved my conenction date got delayed by nearly a week and only took 2 weeks, never had it take more then 3 weeks on any of the 9 adresses I ordered internet over the past two decades (some where business connections).
Online Payment: It's a safety feature and it pays from your debit account, not from your creditcard. you're the only one who has the code of the machine and the code to activate the machine next to which you can have additional safety features like a code to connect to the bank, the more barriers to make a transaction the safer you are, unless you write down the codes or save them in a file.
usually there are students on the customers service. Like what you said about the store, its way better to solve problems. I love how funny you bring things.
Congrats on your 20k subscribers!!
The customer service issue: same for GGD if you have COVID, I called them the other day via the main question number, got sent to someone else 6 times, last one told me to call my huisarts and the huisarts was like, you have to call GGD for this, like friends, what is going on!?
1 is true 2 it does happen 3 never have it happen to me 4 never bought a car 5 bank safety. You can set a Daily limit to prevent that.
1. Pharmacy... if you mean some like Kruidvat, then go to the one in the Megastores, I had at most like 2 persons in front of me there ever.
2. Customer support calling. pretty simple: This is the number it says to call, so I must have you.
3. Internet: KPN is pretty fast in connecting it, often next day the kit, within days your connection. Ziggo is slowpoke, they lose often the early process on houses and only after a while you can get Ziggo in a new house. Problem for Ziggo is they need your modem known (serial number etc) to them for that location to get it active etc.
4. I've bought cars and drove them the same day. New cars and lease are ... a different thing tho. Dealers have a "set" of cars to sell in their showroom, those aren't for sale till their model runs out. All the new cars are behind Customs at the harbor most often (for outside of EU cars) or are ordered from the factory's parking lot if the manufacturer is in the EU. It will take some time to get those to the location. There is indeed a long wait for the selling contract to be binding. Lease cars have another point there, for those need papers I think with the tax office etc to set up as such. I always bought 2nd hand cars, and if you got a line to your insurance so your car is insured, you can pay for those and drive off the lot with insurance. It becomes a different thing when you go at a higher amount, where a car still costs over a couple thousand euro, for often want to have it send into their bank account, and that must have been cleared b4 you can take the car. Or ... you buy not from a dealer but from a private party. That is as simple as going to the post office and paying the other and registering your car there on your name... still needs your insurance.
5. Get an ING account. NOW. (you use your phone then, but easier, you just say OK on phone).
lol Sorry Jovie, none of these things are a problem. I'm Dutch my self and i don't have these problems, because you just don't do it right. First one apotheek, make your order by phone, ask them when it's ready or have them deliver it. So simpel, i never wait more then 5 min and i life in Utrecht, ohh and the ppl in the back are preparing the orders so they can be picked up by ppl that make sure there order is ready. Second one, Customerservice, i worked in a callcenter so i know how it works and this helps allot. Simple make sure you know were to go, so the richt department, so when you choose a wrong number you will be transfert to the right one. This is not happening to you apparently because you don't know your self were to go, and that happen 's if you ask the wrong questions. So no long story's but short and to the point so the person knows wat you want. Again if you can't get true this mostly it's your own mistake.
third one: This never ever never for ever happend to me, so again. wat did you do, why did you wait so long, normally and i have moved 4 times in the last 10 years. End your contract and open a new one or notify them a few months before. if you move in March, make sure that before February they know when you move from 1 adres to the other. If you don't it's your own fault again. Can't add anything els here, i worked for KPN helpdesk, just make sure you know there rules and for moving you can always find them on the site.
fourth one, this is normal, thing you might be a bit spoiled as an American, rules and regulations dear, same with long leas cars. secondhand cars is the same day, no idea wat you did, i only bought used cars, always bought it and not from a dealer so that might be it.
Oké and now the last one, luv this so much that you hate it, i don't want to name you names but come girl. Pls don't be stupid. in the states bank fraud is one of the biggest problems and cause of ppl losing all there money" ALL THERE MONEY>>>MONEY". IT"S FOR YOUR PROTECTION, so get over it don't whine about it and just do it.
And thanks for this i needed to vent a bit to. don't take it personally allot of ppl have these problems, my parents also have these problems, it happens but most of them can be avoided.
Keep it up i do luv your channel.
I understand. One rant can very easily lead to another. We just need to let our feelings out now and then. 😂
@@JoviesHome Haha, yeah sorry i re read it again, and here and there i could have been a bit less harsh. hope you don't mind. And i can understand that somethings may be very annoying. keep it up.
New cars are ordered from the factory so like 6 to 8 weeks is normal. If you choose a second hand however is usually no more than 1 day. Banking with a device is old school, with ING bank i do my banking with the ING app on my smartphone thats all. Unless i have to do something more complex or pay a very large amount, then i use the internet website.
That month contract thing when buying cars, that had to be Netherlands specific. I live in another EU country and I've never heard about it. When picking a car in place I have always been driving home with that car the same day.
En over de auto: Ik heb alleen ervaring met tweedehands auto. Maar daar geven ze de auto eigenlijk altijd een apk, en ook andere dingen, zoals bijvoorbeeld nieuwe banden etc en een schoonmaakbeurt. Misschien dat het daarom een paar weken duurt?? Niet helemaal zeker dat dat de reden is hoor.
Ja, dat dacht ik eigenlijk ook.
When we first moved here our attorneys advised that we get Bunq for banking.
It was the best thing ever!!! We were able to buy things online (still have it) and I could use my phone to buy groceries and everything else!!! So I definitely recommend Bunq for anyone who is new. You can set up the account online and the customer service is amazing in chat.
I don't know a damn thing about other banks (still waiting for our BSN) but this has been a life saver!
I just want to say that I ordered online with my pharmacy and never have to wait that long because you get a special code that gives you priority when you pick them up. Also my bank does not use one of those devices. Would drive me nuts too.
Well about that card reader, it's what's called 2 factor identification. So that the bank knows that you are authorizing the purchase.
And it's actually an improvement on the enormous list of (TAN)-codes we used to have.
We used to have a physical list of numbered codes, that you'd have to enter. Say that you're transferring money, you'd log into your bank, start the transfer, then enter your login details again and a code that corresponded to the transaction number shown on the screen, that would then approve the transfer.
Believe me, that card reader is sooooo much better and safer.
You can get internet immediately, just Buy digitenne. Not very fast but available. As for buying a car, it’s quite possible to buy one like a pack of milk, just not from a car dealership and not new. Also you have to pay cash up front Look on Marktplaats, take your pick, and off you go. If you want warranty go to a Bovag garage and you get three to six months depending on the price. I believe you live in Zoetermeer, there are several places within a 10 to 15 mile radius from there that have a concentration of pretty reliable used car traders. You can absolutely get a car under warranty with a new APK ( reliability check) In 2 days.
I love you!! I died... im Italian in the NL and I LOVE IT, but I see all this. ahahahahahahhah!!! by the way, finally with bank I dont need the calculator anymore...
3. Depends on where you live, which ISP you choose and if they have other things planned first.
1 That is down to the Pharmacies in your neighborhood then, i might have to wait a few minutes but that's it (those people in the back are preparing medicines for other people). Have you asked the pharmacy what is the best time to visit them during the week?
2 Is that Netherlands specific? I suggest not to open with the problem but that you were transferred from the service department to the technical department. I myself accept one transfer after that i request to be forwarded to the complaints department, most of the time that helps and gets me to a person who is not first liner that has to read and adhere strictly to answers from a script on punishment of termination while earning minimum wage on a 0 hour contract.
3 No clue, getting send a modem could be done with next days shipping.
4 Buy second hand! My first car took 1 day.
5 Security, if you could just give your bank account number there would be people using yours for paying. I got an app on my phone with which i can scan a QR code that makes it a lot easier.
I have bought quite some (second hand) cars, but I think I never had to wait over a week to get it home. Car registration isn't that much of a fuss anymore. I suppose for new and private lease cars this will be different, since they often only offer test cars for you to just test the car and not to buy it. Dealerships in the Netherlands generally aren't that big, so their stock is limited.
Those codes for internet banking are actually for your OWN safety, if someone for whatever reason should have your card and pincode. There are still some configuration options to make it easier though. Btw, in the US it creeped me that waiters were walking away with my (unprotected) creditcard out of sight.
Dutch customer service is best described as "kale kak". Kale kak- baloney; bunkum; eyewash; hot air; swank.
That thing depends on the bank you are with. I have a bank app and can pay just with my inlog code. On their website i login and when i pay they send a code to my phone or you can use a QR code.