How to Use Omnichannel for Dynamics 365 Customer Service to Foster Client Loyalty

In this video, Stoneridge experts Callum Marshall (Solutions ArchitectP and Matt Van Dyke (Director of Consulting Services) delve into the power of Omnichannel in Dynamics 365 Customer Engagement. You will learn how omnichannel helps you create a cohesive plan to ensure your customers get the best experience possible when dealing with your company.
From email and SMS to social media, virtual agents, and the Internet of Things (IoT), this video explores how diverse tools can enhance customer engagement and foster long-term loyalty.
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