Former enterprise employee here. I worked at multiple branches including an airport for a couple years right out of college. One common theme in the comments is the emphasis on customer service. This is something Enterpise takes very seriously. We would get our customer service score at the end of every month and was basically a make or break for bonus payouts and promotions. I even saw managers get fired for too many low customer service scores in a row. If you rent there you will probably ask you if you were “completely satisfied” with your experience because there is such an emphasis on it. And if you weren’t we were literally told that you need to “make it right” lol. Glad I’m out of the rental industry but definitely will still go there over the rest of the other companies.
Within the last month, we were told we cannot any longer coach the survey, but we still need to get the same results and try and dig and feel for upset customer when they’re returning. Plenty of customers who don’t express their feelings and say they’re fine when they return and then burn our scores with a ‘somewhat satisfied’ can be quite frustrating
@@ca_renegade Dang, sounds like it’s not getting any easier. That is a good point, there would be folks that would say everything was great but then give an average survey response. That always drove me crazy.
Former ABM with Enterprise here. I left the company a few weeks ago. Nothing against the people I worked with, but the emphasis on "You can do everything perfectly but we're still going to withhold promotions based on if you're not achieving our SQI requirements" was ridiculous. We could not tell customers about the survey or use wordpaths that would normally let us know the customer was actually compsat, but when you don't have any auto detailers, you're cleaning and renting the vehicles yourself. Not exactly a winning formula.
I rented from Avis 10 months ago and the office was sooo behind the times. They used a dot matrix printer with spooled paper. Their credit card reader only recognized a magnetic strip and could not read the chip. All that was missing was MapQuest and AskJeeves!
Hey, don't call it "behind the times". Call it Hack-proof or Crowdstrike-proof. No wonder they weren't affected by the lastest Windows shut-down of the decade.
With a bit of tweaking, the Bluezone Terminal Emulator can be configured to print to any printer. You just need to build and associate the template so that the data is printed in alignment. I did this, along with ‘sign here’ labels indicating where the customer needs to sign. If anyone wants a copy of the template, let me know.
Enterprise is the one I go to. They do a fabulous job of serving you when you need it. It is like doing business with people who care that you are happy and you get what you need and want. Service is what it’s called. You can’t beat it. Carol from California
@@dty1207 I find Enterprise Group superior to the others. Long term owners might contribute to a stable culture where its not about cutting service to the lowest possible point.
@@dty1207 it's a ballance between offering a competitive price, providing good service, being efficient with my time, and having a well kept new fleet. Enterprise Group meets that for me. Curious what more you are looking for and are willing to pay extra?
I've been renting cars for decades, everything from local travel for when my car was in the shop to cross-country travel. Enterprise is the best company to deal with and it is not even close. The price is better, they pick you up, the locations are more convenient, the cars are nicer and they have a larger selection. Every interaction with the employees at this company have been superb. They have a great culture. I wish more companies were as well-operated and customer-oriented as Enterprise. Here is one anecdote: A few months ago, my family and I went for a trip to Canada. They originally gave us the price for a SUV. However, when I told them I planned to travel to Canada, we were informed that they had a policy that they didn't allow SUVs out of the country due to theft. They upgraded us to a mini-van at the same cost! Most companies would hem and haw and charge extra. We got in and out at Enterprise! Really amazing company that is unparalleled in the US.
Enterprise is definitely the only company to go to for long-term rentals in suburbia. The others all make you return frequently to an airport to swap cars. They'll even make you return the car, rent it to someone else, and not have a replacement vehicle leaving you stranded at the airport looking for a taxi to a different location.
Enterprise ALWAYS hard sell insurance and literally lie that 1) personal insurance won't cover you in the US and Canada and 2) that primary credit card insurance isn't really primary even when explicitly primary
@@N1120A yeah, but i just consider it part of the cost of renting. People hide damage, or sometimes employees fail to document or see damage from a previous person. I treat the credit card insurance and my own as back up plans. I've been lucky to get rented ridiculous free upgrades that were far cheaper than they would have been even without the insurance add on.
I am a National (subsidiary of Enterprise) Emerald Aisle business customer. I would never use anyone else after the ease and convenience offered by this program. Walk into the garage, get in the car, drive away. I’ve been on so many business trips where people I knew waited hours at the Avis desk while I was already on the road. Further, I recently missed my flight in one state and National just let me drive my rental to my final destination city for only an additional days charge. 7 hour drive was sure better than staying over night and flying the next day
My best experience with National was in the middle of 2020. Had to go hit a few client sites in Tulsa and across Kansas. Get to the Tulsa airport where the rental center is under construction, and there's a huge line at the Enterprise counter of folks with their families and no reservations. Me and this other lady business traveler get pulled aside since we had reservations and the poor lady at the counter told us both that the only cars they had available right now were a pair of Cameros. You mean I have to cruise by myself up and down Kanses in a pony car, pretty much the only time I'd willingly choose one? Hells yeah.
I'm Hertz President's Circle with the same perks and seen the same lines for waiting as I walk by. Walk into the lot, go to the President's Circle or Gold aisle, take a car and go, as long as I reserved a standard (D class). Cost me a flat $32 a day (plus tax) with my discount. I've driven a Merc C300, Dodge Charger, Mustang Convertible. I never have yet to drive the class I reserved 😁
I totally agree, and think that National does it the best hands down. The Executive/Emerald aisle makes life very easy and there are always cars at most major airports which is why I think they are king of this model. Having Avis and Hertz status and using the similar model, National still does it better. Avis usually falls behind on cars at a lot of airports and you have to go speak to someone out at the lot in their little booth. Hertz does a pretty decent job here as well but National seems to have slightly more options as a whole. I will say that Avis is best for one way rentals but will not give you unlimited mileage. I've had many times Avis is the only one of the 3 that will give me a car (.30/mi) on a one way where National and Hertz will say no cars available (unless you return same place).
@@MattTabish yeah every now and again I end up with a Hyundai sedan or something but typically I get something that I enjoy trying out. Had a really cool Audi A6 the other day The reason I missed my flight was that I brought my pregnant wife on the business trip and she had a medical issue which required an ER visit. I was so grateful when I called National to ask about driving the car one way and the actual human being on the other end of the line just said “oh absolutely not a problem you go right ahead and I’ll just charge the card on file for one additional day and I’m emailing you a receipt now.” I was blown away that 1) the customer service person was domestic in the states 2) genuinely wanted to help me even though I was taking a brand-new full-size SUV out of their local inventory which can have an effect down the line. Really helped me out in a stressful situation
Yea I have almost never used a rental company since they jacked up the rates after covid. I always use Turo now. Not as convenient but the cost and the fact that I can pick the actual car I want makes up for it.
One thing Hertz has gained notoriety for of late is a) quickly reporting overdue rentals to police as stolen, b) NOT reporting when the car has been returned/recovered and putting it back into the fleet, leading to c) innocent customers getting arrested in high-risk/felony stops....
It should be noted that Hertz franchises a lot of their locations while Enterprise does not. This is why Enterprise tends to keep their policies consistent within each US state, while Hertz locations can vary quite a bit. For example, the Hertz near me accepts cash deposits, while the one downtown requires a credit card hold.
I'm a Hertz Employee, yes there are franchise locations around the country, but not as many as you would think. On that note, Avis does have franchised locations as well.
Also as a company held by shareholders they are duty bound to be profit driven which isnt ways whats actually good for the business long term but its about what can i get as my yearly dividends
I will NEVER go to Hertz again. Booked a vehicle at Hertz Austria last year. Half a year in advance to have one big enough for the family for our trip from the US to Europe. A week before leaving Hertz cancelled the vehicle without offering an alternative. The reason was a bug in their system. I had to book a smaller vehicle at Sixt and it was a pain. Made a video about the car on my channel at least an Audi A6 Avant.
I work for a rental company (One of these, but not Hertz.....) and this scenario could easily have occurred the reverse direction. There's not a lot of investment in IT at these companies. Most of them are falling apart. You got unlucky.
Speaking as a frequent business traveler, National is awesome. If you've got a reservation you just walk to the lot, pick out a car of your choice, and just go. Makes it super easy most of the time.
@@magnusthereddidnithingwrong *if it's at a larger airport or you're flying into the FBO. Many smaller branches don't have the ability or the volume to offer that service. We do service our local FBO and what surprises me at the FBO is that some people will request something like a Malibu and I've taken every from a Corolla (yep, a Corolla) to the typical BMW/Audi/Mercedes.
@@jmurphy1973 ok, yes, that’s true. Not so great for small airports where you get whatever they’ve got on-hand. But the fact you can still get upgraded at no cost when you book the standard vehicle size is handy.
Also depends on the country. Dubai is a major airport serving a car-centric city but all its rental facilities are franchise offices in an open parking garage.
@@stephensaporito2207 I'm honestly glad of this but I'm not reporting an urban legend. In 2022 they paid $168 million to settle 364 claims that it erroneously filed criminal reports against customers who did not return vehicles on time. Customers have also been arrested for driving rentals that Hertz reported as stolen and forgot to update the police when they got the car back.
@@stephensaporito2207 ... Most people are lucky, not unlucky ... Repeated acts of incompetence and failure to resolve their consumer problems internally ... are leading Hertz to be remembered for these problems ...
Once again you hit me with one that I'm really looking forward to because I actually have some experience with it. 2 weeks ago I rented a car from Avis for the very first time, and all I can say from that first experience alone is I DON'T NOT RECOMMEND THEM TO ANYONE!!!!!
As someone who uses to work at Hertz, I can tell you that a big liability is the over reliance on State Farm claims for the insurance replacement rental market. Insurance replacements only occur at neighborhood branches off-airport and can be stressful as an employee because there is almost no schedule with them. Any car rented out needs to be returned and if you have too many unplanned rentals, that can mess up the inventory, but the State Farm Claimants have to be taken care of because it’s such an important section of the company’s business.
I worked for Enterprise and for us it was Geico. Same experience Would still treat the others fairly but if an urgent Geico claim came up especially from one of our big body shops we had to figure something out and do musical cars. My only real consistent complaint with State Farm was how long you’d have to wait on hold to get someone but usually once we did they were very helpful - even if they were just explaining why they couldn’t/wouldnt do something
How long ago did you leave? I was a previous ERAC Branch manager and right before I left the rental division in 2021 State farm was ending their contract w Hertz and negotiating with Enterprise...
@@corbenhavener7531 Yeah, this happened right after that. Sorry to hear that btw. I saw a ton of friends and colleagues let go in April of 2020 as well. I was very fortunate to have made it through the chaos.
I think that is a main business for Enterprise and started the whole "we'll pick you up" marketing since people would be at a body shop or mechanic and... well... have no car to get to the rental place. I've seen a lot more local Enterprise outlets in odd and weird locations than Hertz and ....well, I don't think I've ever seen an Avis not at the airport.
@@thatShadowKatit is absolutely the main business. I used to work there for 3 years working both as a detailer and working in the office itself renting the cars directly. The majority of our day to day was working with the local body shops as well as insurance companies. There was a fair share of vacationers but more so during school vacations than general people vacationing - it was always a fiasco making sure we had the right cars for the right people. As stressful as it was I did really love that job
That makes sense. Just Tuesday I had to rent a car and all Enterprise were booked (we just had widespread hurricane damage). Luckily, I was able to book something at Hertz. So every insurance company must use them.
I always used Enterprise back in the early 90's, as they were the only car rental company that would rent to under 25 year olds. Now when I travel, I mostly use Budget, as they make the check out process fairly easy.
Enterprise are massive in Europe. I work in a large insurance company and they are our chosen rental partner. Very easy to deal with from a consumer and corporate standpoint
I worked at Hertz for 2 years. It was miserable. But I still hate Enterprise too. I always rent from Avis when I travel. I didn’t have another job when I quit. I just had enough. I remember my horrible area manager called me and said “What are you going to do?” I just said “I don’t know but it isn’t this.” He was a particularly bad area manager. He’s definitely a guy I would rub it into him if I ever saw him a bar how I’m half his age but making 3x as much as him now.
Enterprise is the only company I will use for rentals. They have excellent customer service and great prices. Doesn't matter if it's an insurance rental, business rental, or vacation rental, theyre consistently good.
My last two cars were purchased from Enterprise when my insurance company totaled the cars that they replaced. It might be interesting to do a video comparing how the three companies handle the sales of their cars once they are replaced with newer models.
The conventional wisdom is to NEVER buy a used rental car. I violated it twice: Bought a used car from Hertz. My current car was near death and the Hertz sales lot was close by. So I was desperate. 1990 Cougar, burgandy with a velvet interior that looked like a bordello. Car was excellent, no problems until it just started to wear out and bruised from being hit so many times (not my fault). Daily driver for 15 years.
With Enterprise too, you start off as a “Manager Trainee” and you have to learn and do everything from cleaning the cars yourself to the actual renting out process. They pride themselves on knowing and learning every bit of the industry, doesn’t matter if you’ve been a manager or big wig at another company.
My suggestion for a video is what I think was a NY area record shop called "Jimmy's Music World". They would sell records cheaper than other stores, figuring volume would offset profit loss eventually. New releases were 3 dollars , when other shops sold them for 5 or 6. Needless to say they went under in a few years.(Late 1970s)
I've had excellent experiences with Enterprise at airports. Very quick and efficient, especially with the app. Considering how much more it costs to rent from Enterprise at a major airport than it does at my local office they damn well better be delivering an A+ experience! For my local Enterprise, my experience over nearly a decade of using them has sometimes been great and sometimes good...enough. The customer service is always pretty good, but a few times I've had problems with my local office being understaffed (ironically, before the pandemic, but not since!) or not having my vehicle ready on time or giving me a vehicle without doing some minor routine maintenance (refilling the washer fluid, replacing worn out wiper blades).
An Enterprise video would definitely be worthwhile, as they have so many lines of business beyond car rental. I was there as an accountant during the Vanguard acquisition and it was a memorable time for sure.
I gotta say, 10/10 video as always Company Man. I have (in the past 3 years) been needing to rent cars myself for business / leisure reasons and have had to deal with all 3 of these companies. As a kid, my mom always used Enterprise. It's funny you mention because they aim for the now traveling market, and that's why my mom primarily used them haha. Anytime her car was down, or in the shop for a while- I can picture us running to Enterprise down the street (vs all the way to Hertz or National at the airport) and it was always a pleasant experience. They had a little bowl of candy for me every time, it felt extremely personable and I always remembered that. Now that i'm grown, I find myself using Hertz with the Gold Membership. As a customer, I really enjoy the fact I can walk up to the airport or standalone store, say my name, grab the keys and go. Less than a minute, and it works with my travel style perfectly. For business, my company works with the AVIS fleet and once again- Flawless experience. I might be a little rose tinted glasses with these 3 companies, and their acquisitions but seriously! I haven't had a bad experience, even when having to call customer support or in person. Always a very respectful and enjoyable experience. Great video!! Always a good time and quality assessment with you
I had a terrible experience w Budget, will never rent a car from them (or Avis) again. I had to make a last minute long distance trip in the middle of the pandemic (2021) and budget was the only local place w cars available. I showed up to where I was supposed to pick the car up, and the office was closed and locked. (Later found out the kid working there was taking a nap.) I called both Budget and Avis’s corporate line, who directed me to a different location. That office nobody was there, after 10 minutes of calling out I walked to the back when this girl comes running out of the bathroom saying I couldnt be back there (after waiting for 10 min, not seeing anyone.) She didnt have any cars so she called the guy at the first office, woke him up, and sent me back there. I was in a rush too. Enterprise is sooo much better
I’d like to see videos on the following: the rise and fall of Chrysler, videos on the new MVNO cell phone carriers, and perhaps Tesla. As a side note Enterprise is one of the largest purchasers of vehicles from the manufacturers. If you notice a lot of rental cars are high trim level vehicles. This is done on purpose so that buyers or potential buyers see the higher and features and perhaps want that same vehicle for their own.
Just wanted to say thank you for making videos company man. I don’t really comment often but your dedication throughout the years show and I (and probably many others) appreciate you. I hope nothin but the best and you only continue to grow. God bless
What is most interesting to me about this industry is how that the product that is being offered by all of these companies is exactly the same, but the response and the profitability can differ so much. I think that’s why the customer service aspect is especially emphasized so much here
8:19. I would say that Avis is the "premium" brand of Avis Budget Group, Budget, although the name indicates it is a "cheaper" brand, is definitely one of the major car rental companies, maybe not as prestigious as Avis, and in some cases cheaper than Avis (by a few dollars, but it truly varies). Payless, on the other hand is what I would consider a cut rate rental car company, that doesn't have all the bells and whistles of the major rental car companies. Also, while not mentioned in the video, Sixt Car Rental is starting to gain the reputation of one of the major players. In fact, Sixt was able to outbid Avis and Budget for space in the rental car center at Reagan National Airport, and now Avis and Budget are relegated to an off-site location serviced by a shuttle.
When I lived near Philadelphia (1992-2008), Enterprise had what was effectively a rental office in the car dealership where I usually took my car to get it overhauled. So I only have experience with Enterprise. And I never had any problems with them.
Jeep/Willys would be a great brand to do a video on! It's been bought and sold a ton, survived three bankruptcies of parent corporations, it's incredible still here!
I have rented cars from various companies for business travel through office travel agent. Enterprise always had larger than expected car sizes. Several standouts, while in Detroit, I never got a car manufactured by the big three - it was always and import. Long ago a 3-cylinder Geo Metro was foisted on me in the late fall that had a heater that wouldn’t. Lastly, would you wait at the rental agency, that was low on cars, while they did an oil change on your intended ride? Enterprise is my go to for personal travel.
In 2022 I came to Dallas by train and had a reserved car rental at Budget on Commerce Street. When I arrived I was told they didn’t have a car and they didn’t give a xxxx. Believe it or not. Miraculously, the concierge at the Adolphus saved the day. Never again for budget.
When I was young the first car rental company I learned about Hertz. I liked the name because I thought it was a reference to the SI unit for frequency. But then I learned it was genuinely just the owners name haha. I think nostalgically Hertz is probably my preferred brand. For whatever reason, If I'm looking for a car, I will first check for Hertz. But from this video I think I like the way Avis is set up, with its high budget, medium budget, and low budget options. I am curious to look into how they stick to that model. With all that said there are definitely WAY more Enterprises in my life. There are maybe 2 close ones where I live and when I travel, I see enterprise more often on my trips.
Enterprise has a strong relationship with State Farm. I had my vehicle totaled and when the rental kicked in they sent me to Enterprise. The manager, after asking what type of vehicle was totaled he matched with one on the lot closer to what I had keeping it under the amount approved by State Farm.
I've been using Avis since 2016 and generally have positive experience with them. A few times they'd offered a larger/better car with no extra cost when the one I requested were not available. Online check in also made it easy. Just be aware of the insurance coverage upsale.
That’s incredible. For some reason enterprise seems like a public company, didn’t know it was private, wow. This just proves that no one will care for your company as much as the owners themselves. Got to put in that work!
We have an Enterprise car rental in our town. They never have the car you reserved online. The staff has improved but in the beginning, you could never tell when the office would be open so you could pick up or return your vehicle. It’s gotten better in the past few years.
I went to look up which of these three owns my recently crowned favorite rental agency: Sixt and it appears they are on their own! Well, it's good while it lasts!
I also have had only good experiences with SIXT and also looked up that theyre not swept up in the borderline antitrust lawsuit. Only once have I not gotten a free upgrade to a BMW or Benz just because the workers felt like it.
@@mikef8069 I once went in with a reservation for a BMX x3 and got an upgrade multiple times over until they gave me an M variant of an X6. Best week ever.
Only tried them once... on return, they added charges for an additional driver. Told them that wasn't in the agreement. "You'll have to show me." So I did! Charges came right off - but accusing your customers of lying is not a business model I'm going to dance with twice.
I usually rent from Sixt these days - the pickup at the airport is quick and easy (but most rentals are these days), but primarily because the car they give me is the car I _actually_ booked not a (not at all) "similar" vehicle. Also for not much more than the cost of renting a Ford, Chevy, Nissan, or Toyota, Sixt will rent me a BMW. So yeah, I'm pretty much done renting from Enterprise, Hertz and Avis!
My brother travels a lot, and he added me to his National Emerald Executive benefits. Never going a different rental again. Got picked up from the airport, dropped off at the car I wanted, handed my card over, paid half the going rate, and was off in less than 15 minutes from grabbing my bag. Enterprise has more buisness for a reason, and it's not just the poor souls stuck at a body shop.
The part that I hate the most of car rental is when they DO NOT have the size of the car you reserve. Usually I just need a small car to save gas and easily park when driving alone. They usually have to upgrade me 75% of the time to a HUGE 7 passenger SUV or even like a mustang which I do not care much for.
Avis has done this to me 3 times in the last 3 years. And twice I’ve had to return the car because one of them overheated on me and the other one had an alignment issue. Thinking about switching to enterprise for next time.
Unfortunately rental cars mimic the actual vehicle market and compact cars are being phased out for small SUVs and above. For example, they're about to discontinue the Nissan Altima. Ford already nixed the Focus and the fusion years ago.
We need more companies, too many monopolies and i would like a video on why Auto manufacturers fail in owning a rental car company. They should be able to do it easy. Love your stuff, thanks
Thanks for the summary - although I’ve lived through most of the acquisitions, this was a great recap. Because of my business travel, I’m usually in an upper tier loyalty, but my current company now prefers Uber and we’ve switch alliances between the big 3 over the last 6 years decimating my status. I’ve had my best luck with Enterprise, Avis is the preferred these days, and Hertz has been a pretty far 3rd. I’ve also bought a fantastic Chrysler 300 from Enterprise sales before COVID which has been one of the best and lowest cost all-in while tripling the miles it started with!
Makes me happy too. Not just because I like military history. I find it kind of narcissistic how many corporations are named after their founders. Name your company after almost literally anything else, please, or at least add something to the name (Jersey Mike's Subs is a hundred times better than "Mike's Subs", and a million times better than "Mike's.")
I am amazed at all the "new kids" like NXT and several others that are popping up all over. I always thought they were stealth companies of these big 3, but now I wonder.
Ive used Enterprise for what they're originally meant to be. Mostly in my life, I've used the lesser ones due mostly to price, because Avis and Hertz were ALWAYS more expensive than the others. My personal favorite was renting a Ford Ranger for $20/day from Budget back in the day. I knew things had changed when i was in Ft. Dodge, IA, and while their airport's only rental counter was Hertz, they didn't take advantage of that and the prices were actually cheap for once. I've used Hertz at least one other time, and Avis once, but i do mostly use the others if the car and the price is right. While an Avis and Enterprise standalone video would be nice, you should do a vs video for Turo and Rent-A-Wreck.
I work at Enterprise and cannot say enough how happy I am at how we accommodate customers. We aren’t perfect, so it’s tough when customers put us in a tough place, but we make it work as much as we can within the realm of reality. I’m looking at you same-day minivan/large suv rentals 👀
I travel a lot for work and have used Enterprise for a long time. I love the customer service I get at nearly all Enterprise locations. Recently though, I got an Amex card with Hertz points so I tried them out last week. Customer service was weak and the car they gave me a Mirage which is smaller than what I reserved and terribly uncomfortable for my 600 mile road trip. For another trip later in the week I went back to Enterprise with the same reservation details and on top of their great customer service, they gave me a fully optioned Sonata.
Enterprise is the best of the three car rentals, because of their time management and vehicle availability. I rented a Toyota Prius and a Honda Odyssey which were good and reliable vehicles. While Hertz and Avis rented out Ford and GM vehicles, which were terrible cars like Ford Fusion, Saturn sedan, Chevy Cobalt, those cars had issues!
Yep...first rental was for a temp replacement when my car needed a major repair...and that was from Enterprise....over the years had to do that a few times....all from Enterprise....Great experience and customer service...
*AVIS: Associazione Volontari Italiani del Sangue* I’m Italian and it feels strange to me every time I hear about this car renting company here in the US, I used to be a blood donor back when I lived in Italy.
I used to work for Enterprise so I know how the sausage is made....and for the most part the sausage is made with quality ingredients. The ingredients are expensive, though, which is why I usually rent from Avis. My one experience with Hertz was poor and the recent news stories have pretty much turned me off of them for good.
Customer service! We have had car problems with car rentals a few times. We rented from Thrifty/Hertz once and when we had car problems the customer service was awful. We were on hold on the phone for over an hour and a half at night and it took forever to get the issue taken care of. Another time we rented from Avis and had a similar situation. I called Avis, but hung up before the call went through because there was some info. they would need for the call that I had to track down. Before I could call back with the info. THEY CALLED ME and very quickly set up a new vehicle at a nearby airport. I won't use Hertz/Thrifty ever again! Avis all the way! You should do a video on Avis!!
I arrange car rentals for clients that fly on private jets, and with those you get on and off at private terminals that are their own buildings, so I arrange the vehicles to be brought to the terminal's parking lot before the plane lands. A terminal agent holds on to the keys and paperwork, hands it over and gets paperwork filled out if needed, and they're on their way. That said, Hertz has the biggest tendency to just not do that. Like we literally have the car scheduled for pick up at the private terminal, and usually for an additional charge, and way too many Hertz employees are comfortable with not showing up and the local branch suddenly becoming unreachable when I try to call them and ask what the hell is going on. I hate Hertz and am extremely annoyed by Enterprise/National's customer service line not being 24/7. Hertz's customer service number only recently became 24/7, too. I will say one time a client called me because his Avis rental broke down in Italy, and since it was Sunday I and a German Avis employee I spoke to could not get a hold of a single Avis employee in all of Italy. They didn’t even have an emergency number. That was ridiculous.
I used to work for a dealership in Iowa at a body shop and we had our own Hertz location on site. While we were repairing their car we would put them in a Hertz or Enterprise rental car. Cool video!!
When I traveled in a previous job, I usually rented from Avis when I wanted a car locally to drive to clients in the surrounding area. When I had to fly and needed a rental car at the airport, I usually took Hertz, as I got a discount and the ease of selecting the car I wanted without going through the rental office.
I agree. They did that to me on a past trip. It was obvious the issue was from the car wash machine they ran it through but tried to hit me with a $1300 fee. End result is I am now banned from Hertz and loyal to Avis.
I take photos of the entire car inside and out (including trunk showing spare or no spare) prior to leaving the lot. And again upon return. Right in front of them. I'm 12th generation American which helps...my Vietnamese-American friend said they claimed a dent on his roof was caused by him. If you are foreign you definitely need to protect yourself as they will try to scam you.
@@robloxvids2233 You can take all the pics you want. If they claim you damaged their vehicle, it is still a PITA to resolve. Never understood how people can just leave a rental car upon return without getting a receipt at minimum.
I have used enterprise/national a lot for work. And avis/budget for personal uses a couple times. I think I will also use enterprise for personal use in the future as the cars have been better maintained for the most part and service was better.
I only rent from National (or enterprise if National isn’t available) the emerald aisle where you can pick any car you want and just drive off is great. No waiting at the counter. And the customer service is hard to beat.
I used Enterprise twice. Once was via an insurance company. The other was because my car needed work. Both times were great. I was looking online for a car rental for the 2nd time, and everyone said to avoid Hertz. So many horror stories at the time about Hertz. Enterprise had the 2nd-best price at the time combined with ease of pick up and drop off
I travel a lot on business and I deeply, seriously prefer enterprise over anyone else. Every time I've needed to rent from them, the process has been seamless. My government or company credit card always works, they always have my order ready or some way to make things right, and their staff is always kind and efficient. I dread renting from anywhere else because something *always* goes wrong 😂 so it's not surprising to me at all that they're the ones sitting on top
I always got a kick out of that parody in MAD Magazine of the man flying out of an airplane commercials of the 60s with the caption "Help! A man named Hertz pushed me out of the plane!" Haha! I used Hertz in the 90s and never had a problem with them! They would even upgrade me to a better car if I couldn't comfortably fit into the one they chose due to my 6'7 height at no charge! I do believe it was Enterprise, however that once had a gal working there get snippy with me when my rental was taking a long time to get processed - even after the time it was due - with her remarking that I had "showed up early!" So what?! Haha!
Enterprise is my go to. Always get the best customer service (even with language barriers) never have an issues. Although I do tend to rent based on price and inclusions. The only frsutrating thing (common across all of them) is there is no centralised customer service, it is all done through the country of rental, which makes sense, except that a lot of the customer service info & contacts will automatically redirect based on IP.
Another very good discussion of corporations and brands with this one of the 'big 3' in car rental groups. Each have, along with sub-brands, various niches in the markets. Hertz, Avis and National were the dominate competitive leaders in the corporate accounts business, especially at airports. I don't think Enterprise has offered the 'pick you up' service' for a number of years.
I have worked for Avis and enterprise. Avis for 1 month and enterprise for a combo 2+ years. Enterprise is biggest for a reason. I left because of bad management. But it was absolutely one of the best jobs I’ve worked.
Former enterprise employee here. I worked at multiple branches including an airport for a couple years right out of college. One common theme in the comments is the emphasis on customer service. This is something Enterpise takes very seriously. We would get our customer service score at the end of every month and was basically a make or break for bonus payouts and promotions. I even saw managers get fired for too many low customer service scores in a row. If you rent there you will probably ask you if you were “completely satisfied” with your experience because there is such an emphasis on it. And if you weren’t we were literally told that you need to “make it right” lol. Glad I’m out of the rental industry but definitely will still go there over the rest of the other companies.
Within the last month, we were told we cannot any longer coach the survey, but we still need to get the same results and try and dig and feel for upset customer when they’re returning.
Plenty of customers who don’t express their feelings and say they’re fine when they return and then burn our scores with a ‘somewhat satisfied’ can be quite frustrating
@@ca_renegade Dang, sounds like it’s not getting any easier. That is a good point, there would be folks that would say everything was great but then give an average survey response. That always drove me crazy.
Former ABM with Enterprise here. I left the company a few weeks ago. Nothing against the people I worked with, but the emphasis on "You can do everything perfectly but we're still going to withhold promotions based on if you're not achieving our SQI requirements" was ridiculous. We could not tell customers about the survey or use wordpaths that would normally let us know the customer was actually compsat, but when you don't have any auto detailers, you're cleaning and renting the vehicles yourself. Not exactly a winning formula.
@@TheKulzz That certainly explains why my experiences with Enterprise have almost always been great.
Just rented from Enterprise in July and had a good experience.
I rented from Avis 10 months ago and the office was sooo behind the times. They used a dot matrix printer with spooled paper. Their credit card reader only recognized a magnetic strip and could not read the chip. All that was missing was MapQuest and AskJeeves!
HAHAHAHAHA! Thats hilarious
Their command line interface (Avis Wizard) was the first computer rental program. And they still use it. /For p101 anyone?
Its crazy they still use dot matrix printers with NCR perforated paper for receipts. The world is on cloud computing and Avis/Budget is in the 1980s.
Hey, don't call it "behind the times". Call it Hack-proof or Crowdstrike-proof. No wonder they weren't affected by the lastest Windows shut-down of the decade.
With a bit of tweaking, the Bluezone Terminal Emulator can be configured to print to any printer. You just need to build and associate the template so that the data is printed in alignment. I did this, along with ‘sign here’ labels indicating where the customer needs to sign. If anyone wants a copy of the template, let me know.
Enterprise is the one I go to. They do a fabulous job of serving you when you need it. It is like doing business with people who care that you are happy and you get what you need and want. Service is what it’s called. You can’t beat it. Carol from California
Very nice! Carol, how much were you paid to post this false propaganda?
@@dty1207$2.50
@@dty1207 I find Enterprise Group superior to the others. Long term owners might contribute to a stable culture where its not about cutting service to the lowest possible point.
@@briangasser973 “we suck less than the other big car rental brands” yes this is correct but still not saying much.
@@dty1207 it's a ballance between offering a competitive price, providing good service, being efficient with my time, and having a well kept new fleet. Enterprise Group meets that for me. Curious what more you are looking for and are willing to pay extra?
I've been renting cars for decades, everything from local travel for when my car was in the shop to cross-country travel. Enterprise is the best company to deal with and it is not even close. The price is better, they pick you up, the locations are more convenient, the cars are nicer and they have a larger selection. Every interaction with the employees at this company have been superb. They have a great culture. I wish more companies were as well-operated and customer-oriented as Enterprise.
Here is one anecdote: A few months ago, my family and I went for a trip to Canada. They originally gave us the price for a SUV. However, when I told them I planned to travel to Canada, we were informed that they had a policy that they didn't allow SUVs out of the country due to theft. They upgraded us to a mini-van at the same cost! Most companies would hem and haw and charge extra. We got in and out at Enterprise! Really amazing company that is unparalleled in the US.
Wider selection and more easily understandable terms - and prices.
Enterprise is definitely the only company to go to for long-term rentals in suburbia. The others all make you return frequently to an airport to swap cars. They'll even make you return the car, rent it to someone else, and not have a replacement vehicle leaving you stranded at the airport looking for a taxi to a different location.
Unless you live near an airport lol
Enterprise and national are best
i love enterprise. never screwed me.
Enterprise ALWAYS hard sell insurance and literally lie that 1) personal insurance won't cover you in the US and Canada and 2) that primary credit card insurance isn't really primary even when explicitly primary
@@N1120A yeah, but i just consider it part of the cost of renting. People hide damage, or sometimes employees fail to document or see damage from a previous person. I treat the credit card insurance and my own as back up plans. I've been lucky to get rented ridiculous free upgrades that were far cheaper than they would have been even without the insurance add on.
You should make a video on the rise and fall of Nissan
and rise again.
@@runrafarunthebestintheworld and fall again lol
It'd be more interesting to see why all terr*rists in the middle east drive Toyota
@@runrafarunthebestintheworldyeah.. they’re trying to but they still have a lot of things to figure out
Carlos Ghosn entered. He turned it around. He tried to merge it. Japanese racists fucked him over. Company collapsed. The end.
I am a National (subsidiary of Enterprise) Emerald Aisle business customer. I would never use anyone else after the ease and convenience offered by this program. Walk into the garage, get in the car, drive away. I’ve been on so many business trips where people I knew waited hours at the Avis desk while I was already on the road.
Further, I recently missed my flight in one state and National just let me drive my rental to my final destination city for only an additional days charge. 7 hour drive was sure better than staying over night and flying the next day
My best experience with National was in the middle of 2020. Had to go hit a few client sites in Tulsa and across Kansas. Get to the Tulsa airport where the rental center is under construction, and there's a huge line at the Enterprise counter of folks with their families and no reservations. Me and this other lady business traveler get pulled aside since we had reservations and the poor lady at the counter told us both that the only cars they had available right now were a pair of Cameros.
You mean I have to cruise by myself up and down Kanses in a pony car, pretty much the only time I'd willingly choose one? Hells yeah.
I'm Hertz President's Circle with the same perks and seen the same lines for waiting as I walk by. Walk into the lot, go to the President's Circle or Gold aisle, take a car and go, as long as I reserved a standard (D class). Cost me a flat $32 a day (plus tax) with my discount. I've driven a Merc C300, Dodge Charger, Mustang Convertible. I never have yet to drive the class I reserved 😁
I totally agree, and think that National does it the best hands down. The Executive/Emerald aisle makes life very easy and there are always cars at most major airports which is why I think they are king of this model. Having Avis and Hertz status and using the similar model, National still does it better. Avis usually falls behind on cars at a lot of airports and you have to go speak to someone out at the lot in their little booth. Hertz does a pretty decent job here as well but National seems to have slightly more options as a whole. I will say that Avis is best for one way rentals but will not give you unlimited mileage. I've had many times Avis is the only one of the 3 that will give me a car (.30/mi) on a one way where National and Hertz will say no cars available (unless you return same place).
@@MattTabish yeah every now and again I end up with a Hyundai sedan or something but typically I get something that I enjoy trying out. Had a really cool Audi A6 the other day
The reason I missed my flight was that I brought my pregnant wife on the business trip and she had a medical issue which required an ER visit. I was so grateful when I called National to ask about driving the car one way and the actual human being on the other end of the line just said “oh absolutely not a problem you go right ahead and I’ll just charge the card on file for one additional day and I’m emailing you a receipt now.”
I was blown away that 1) the customer service person was domestic in the states 2) genuinely wanted to help me even though I was taking a brand-new full-size SUV out of their local inventory which can have an effect down the line. Really helped me out in a stressful situation
That's high praise!
You should be in a testimonial video.
You should do a video about the rise and fall of office supply stores. Office Depot, Staples, Office Max
Look through his catalog of past videos; I'm sure he's done a video on at least one; if not, I'd be shocked!
pretty sure he has done Staples already
CompUSA!
You should do a episode on "Car Sharing" companies like Turo
Yea I have almost never used a rental company since they jacked up the rates after covid. I always use Turo now. Not as convenient but the cost and the fact that I can pick the actual car I want makes up for it.
Yeah Turo is so shady. I don't see the point in taking a risk with Turo.
@@bubba99009Rentals rates are way down
How about Rent-A-Wreck also.
One thing Hertz has gained notoriety for of late is
a) quickly reporting overdue rentals to police as stolen,
b) NOT reporting when the car has been returned/recovered and putting it back into the fleet, leading to
c) innocent customers getting arrested in high-risk/felony stops....
But overdue rentels Are kinda stolen
If you want more info, look at any of Steve Lehto's various videos about Hertz and the wild customer experiences.
I was going to point this out myself. It happens with all of them but Hertz way more often.
@@letsolaf1 Part A is fine (after several days), Part B is the problem, Part C is an understandable consequence.
@benbookworm you guys beat me to it.
It should be noted that Hertz franchises a lot of their locations while Enterprise does not. This is why Enterprise tends to keep their policies consistent within each US state, while Hertz locations can vary quite a bit. For example, the Hertz near me accepts cash deposits, while the one downtown requires a credit card hold.
I worked for avis a few years ago.
Franchises were the worst to deal with and if you had to handle a call for them you knew you were screwed.
I'm a Hertz Employee, yes there are franchise locations around the country, but not as many as you would think. On that note, Avis does have franchised locations as well.
Also as a company held by shareholders they are duty bound to be profit driven which isnt ways whats actually good for the business long term but its about what can i get as my yearly dividends
Enterprise Rentals through Costco is my top secret rental strat.
The way I JUST returned a rental TODAY, the day this video comes out....wish I had this video a week ago lol!
I will NEVER go to Hertz again. Booked a vehicle at Hertz Austria last year. Half a year in advance to have one big enough for the family for our trip from the US to Europe. A week before leaving Hertz cancelled the vehicle without offering an alternative. The reason was a bug in their system. I had to book a smaller vehicle at Sixt and it was a pain. Made a video about the car on my channel at least an Audi A6 Avant.
Same!
I work for a rental company (One of these, but not Hertz.....) and this scenario could easily have occurred the reverse direction. There's not a lot of investment in IT at these companies. Most of them are falling apart. You got unlucky.
But...but...TOM BRADY!
Enterprise will always be the gold standard for me but I recently had a really great experience renting from SIXT in Honolulu a few weeks ago.
Yeah I hear Sixt is good but the lack of a reward program sucks
@@disneyfan9099 I rent a car like once a year so no loss for me there.
Speaking as a frequent business traveler, National is awesome. If you've got a reservation you just walk to the lot, pick out a car of your choice, and just go. Makes it super easy most of the time.
@@magnusthereddidnithingwrong *if it's at a larger airport or you're flying into the FBO. Many smaller branches don't have the ability or the volume to offer that service. We do service our local FBO and what surprises me at the FBO is that some people will request something like a Malibu and I've taken every from a Corolla (yep, a Corolla) to the typical BMW/Audi/Mercedes.
@@jmurphy1973 ok, yes, that’s true. Not so great for small airports where you get whatever they’ve got on-hand. But the fact you can still get upgraded at no cost when you book the standard vehicle size is handy.
Also depends on the country. Dubai is a major airport serving a car-centric city but all its rental facilities are franchise offices in an open parking garage.
First job out of college that got me through the Great Recession: Management Trainee/Management Assistant at Enterprise.
Great if you can survive, the washout rate in that position is pretty high.
Hertz has earned a reputation for getting their customers arrested. Various PR disasters has to have done so much damage.
Lately, they have been charging customers the gas tank refill charge on a rented Tesla.
I have heard this from multiple people but this is not the experience I have had.
@@stephensaporito2207 I'm honestly glad of this but I'm not reporting an urban legend. In 2022 they paid $168 million to settle 364 claims that it erroneously filed criminal reports against customers who did not return vehicles on time. Customers have also been arrested for driving rentals that Hertz reported as stolen and forgot to update the police when they got the car back.
@@stephensaporito2207 ... Most people are lucky, not unlucky ... Repeated acts of incompetence and failure to resolve their consumer problems internally ... are leading Hertz to be remembered for these problems ...
But...but...TOM BRADY!
Steve Lehto taught me what I need to know about Hertz!
Because of this comment i went down a brief rabbit-hole and learned why I’ll never use hertz
Yea Lehto has hammered them on and off for a couple of years. Well - in fairness, hertz pretty much hammered themselves.
I wanted to make this comment. Never going to use them.
Steve is doing the Lords work
Came to the comments looking for any mention of Steve. He’s a great dude with great videos
Once again you hit me with one that I'm really looking forward to because I actually have some experience with it. 2 weeks ago I rented a car from Avis for the very first time, and all I can say from that first experience alone is I DON'T NOT RECOMMEND THEM TO ANYONE!!!!!
I love the outro song. It's such a staple to this channel. My brin automatically plays it as soon as you say "Thank..."
As someone who uses to work at Hertz, I can tell you that a big liability is the over reliance on State Farm claims for the insurance replacement rental market. Insurance replacements only occur at neighborhood branches off-airport and can be stressful as an employee because there is almost no schedule with them. Any car rented out needs to be returned and if you have too many unplanned rentals, that can mess up the inventory, but the State Farm Claimants have to be taken care of because it’s such an important section of the company’s business.
I worked for Enterprise and for us it was Geico. Same experience
Would still treat the others fairly but if an urgent Geico claim came up especially from one of our big body shops we had to figure something out and do musical cars. My only real consistent complaint with State Farm was how long you’d have to wait on hold to get someone but usually once we did they were very helpful - even if they were just explaining why they couldn’t/wouldnt do something
How long ago did you leave? I was a previous ERAC Branch manager and right before I left the rental division in 2021 State farm was ending their contract w Hertz and negotiating with Enterprise...
@@CashMoneyReckadz I was let go in April 2020. The pandemic. Hertz filled for bankruptcy that very next month.
@@corbenhavener7531 Yeah, this happened right after that. Sorry to hear that btw. I saw a ton of friends and colleagues let go in April of 2020 as well. I was very fortunate to have made it through the chaos.
But...but...TOM BRADY!
Yay another Company Man video is always a great day!
My insurance company uses Enterprise for loaner cars when your car is damaged in an accident and in the shop. Very good service.
I think that is a main business for Enterprise and started the whole "we'll pick you up" marketing since people would be at a body shop or mechanic and... well... have no car to get to the rental place. I've seen a lot more local Enterprise outlets in odd and weird locations than Hertz and ....well, I don't think I've ever seen an Avis not at the airport.
@@thatShadowKatit is absolutely the main business. I used to work there for 3 years working both as a detailer and working in the office itself renting the cars directly. The majority of our day to day was working with the local body shops as well as insurance companies. There was a fair share of vacationers but more so during school vacations than general people vacationing - it was always a fiasco making sure we had the right cars for the right people. As stressful as it was I did really love that job
That makes sense. Just Tuesday I had to rent a car and all Enterprise were booked (we just had widespread hurricane damage). Luckily, I was able to book something at Hertz. So every insurance company must use them.
I always used Enterprise back in the early 90's, as they were the only car rental company that would rent to under 25 year olds. Now when I travel, I mostly use Budget, as they make the check out process fairly easy.
Budget PHL is why I only rent from National now.
Enterprise has a good Military Discount for Active, Reserve & Retirees like me, so I always go to them.
Ive always enjoyed seeing the rainbow of signs and kiosks at airports. Especially down in Mexico.
Enterprise are massive in Europe. I work in a large insurance company and they are our chosen rental partner. Very easy to deal with from a consumer and corporate standpoint
You have really been one of the most consistent youtube channels ive followed, appreciate the grind and i always enjoy the vids
I worked at Enterprise for 2 years, I had to see this video
I'm closing in in my 2yr anniversary of working there as a part time driver. For what I do, it's gravy and I've got a decent manager and co-workers.
@@jmurphy1973starting there on monday, any tips?
Been working with them for 8 years best employer I have ever had.
Would be great topic for larger than you know!
I worked at Hertz for 2 years. It was miserable. But I still hate Enterprise too. I always rent from Avis when I travel. I didn’t have another job when I quit. I just had enough. I remember my horrible area manager called me and said “What are you going to do?” I just said “I don’t know but it isn’t this.” He was a particularly bad area manager. He’s definitely a guy I would rub it into him if I ever saw him a bar how I’m half his age but making 3x as much as him now.
Considering all the Hertz shenanigans they have been put firmly on my avoid list.
But...but...TOM BRADY!
Enterprise is the only company I will use for rentals. They have excellent customer service and great prices. Doesn't matter if it's an insurance rental, business rental, or vacation rental, theyre consistently good.
But be a good boy or they will quickly put you on their dnr list.
Being family owned is a big plus. Public ownership frequently leads to "cost cutting" which can lead service downhill fast. Yeah Enterprise!
My last two cars were purchased from Enterprise when my insurance company totaled the cars that they replaced. It might be interesting to do a video comparing how the three companies handle the sales of their cars once they are replaced with newer models.
The conventional wisdom is to NEVER buy a used rental car. I violated it twice: Bought a used car from Hertz. My current car was near death and the Hertz sales lot was close by. So I was desperate. 1990 Cougar, burgandy with a velvet interior that looked like a bordello. Car was excellent, no problems until it just started to wear out and bruised from being hit so many times (not my fault). Daily driver for 15 years.
Always happy to see these videos
Steve Lehto of Lehto's Law might have some input on the Hertz part of this discussion.
I would love to see a video on the rise and success of Company Man :)
With Enterprise too, you start off as a “Manager Trainee” and you have to learn and do everything from cleaning the cars yourself to the actual renting out process. They pride themselves on knowing and learning every bit of the industry, doesn’t matter if you’ve been a manager or big wig at another company.
The washout rate is huge though.
My suggestion for a video is what I think was a NY area record shop called "Jimmy's Music World". They would sell records cheaper than other stores, figuring volume would offset profit loss eventually. New releases were 3 dollars , when other shops sold them for 5 or 6. Needless to say they went under in a few years.(Late 1970s)
I've had excellent experiences with Enterprise at airports. Very quick and efficient, especially with the app. Considering how much more it costs to rent from Enterprise at a major airport than it does at my local office they damn well better be delivering an A+ experience!
For my local Enterprise, my experience over nearly a decade of using them has sometimes been great and sometimes good...enough. The customer service is always pretty good, but a few times I've had problems with my local office being understaffed (ironically, before the pandemic, but not since!) or not having my vehicle ready on time or giving me a vehicle without doing some minor routine maintenance (refilling the washer fluid, replacing worn out wiper blades).
An Enterprise video would definitely be worthwhile, as they have so many lines of business beyond car rental. I was there as an accountant during the Vanguard acquisition and it was a memorable time for sure.
I gotta say, 10/10 video as always Company Man. I have (in the past 3 years) been needing to rent cars myself for business / leisure reasons and have had to deal with all 3 of these companies. As a kid, my mom always used Enterprise. It's funny you mention because they aim for the now traveling market, and that's why my mom primarily used them haha. Anytime her car was down, or in the shop for a while- I can picture us running to Enterprise down the street (vs all the way to Hertz or National at the airport) and it was always a pleasant experience. They had a little bowl of candy for me every time, it felt extremely personable and I always remembered that. Now that i'm grown, I find myself using Hertz with the Gold Membership. As a customer, I really enjoy the fact I can walk up to the airport or standalone store, say my name, grab the keys and go. Less than a minute, and it works with my travel style perfectly. For business, my company works with the AVIS fleet and once again- Flawless experience.
I might be a little rose tinted glasses with these 3 companies, and their acquisitions but seriously! I haven't had a bad experience, even when having to call customer support or in person. Always a very respectful and enjoyable experience. Great video!! Always a good time and quality assessment with you
I had a terrible experience w Budget, will never rent a car from them (or Avis) again. I had to make a last minute long distance trip in the middle of the pandemic (2021) and budget was the only local place w cars available. I showed up to where I was supposed to pick the car up, and the office was closed and locked. (Later found out the kid working there was taking a nap.) I called both Budget and Avis’s corporate line, who directed me to a different location. That office nobody was there, after 10 minutes of calling out I walked to the back when this girl comes running out of the bathroom saying I couldnt be back there (after waiting for 10 min, not seeing anyone.) She didnt have any cars so she called the guy at the first office, woke him up, and sent me back there. I was in a rush too. Enterprise is sooo much better
I loved Budget......just found Turo easier to rent from
@@danielmoorefield5371 Be careful with Turo. Credit cards don't offer insurance coverage (primary or secondary) with Turo.
I’d like to see videos on the following: the rise and fall of Chrysler, videos on the new MVNO cell phone carriers, and perhaps Tesla.
As a side note Enterprise is one of the largest purchasers of vehicles from the manufacturers. If you notice a lot of rental cars are high trim level vehicles. This is done on purpose so that buyers or potential buyers see the higher and features and perhaps want that same vehicle for their own.
Just wanted to say thank you for making videos company man. I don’t really comment often but your dedication throughout the years show and I (and probably many others) appreciate you. I hope nothin but the best and you only continue to grow. God bless
I appreciate that. I wish all the best for you too.
What is most interesting to me about this industry is how that the product that is being offered by all of these companies is exactly the same, but the response and the profitability can differ so much. I think that’s why the customer service aspect is especially emphasized so much here
Definitely make one for Enterprise!
Larger than you know
@@_Doubelu Their HQ in St. Louis is pretty solid.
8:19. I would say that Avis is the "premium" brand of Avis Budget Group, Budget, although the name indicates it is a "cheaper" brand, is definitely one of the major car rental companies, maybe not as prestigious as Avis, and in some cases cheaper than Avis (by a few dollars, but it truly varies). Payless, on the other hand is what I would consider a cut rate rental car company, that doesn't have all the bells and whistles of the major rental car companies. Also, while not mentioned in the video, Sixt Car Rental is starting to gain the reputation of one of the major players. In fact, Sixt was able to outbid Avis and Budget for space in the rental car center at Reagan National Airport, and now Avis and Budget are relegated to an off-site location serviced by a shuttle.
Your videos are always incredibly informative and not overwhelming. Which is hard to do with all the information included!!
As a former employee of Vanguard (National/Alamo) and Hertz, this whole video was spot on! Excellent job, Company Man!
When I lived near Philadelphia (1992-2008), Enterprise had what was effectively a rental office in the car dealership where I usually took my car to get it overhauled. So I only have experience with Enterprise. And I never had any problems with them.
Jeep/Willys would be a great brand to do a video on! It's been bought and sold a ton, survived three bankruptcies of parent corporations, it's incredible still here!
I have rented cars from various companies for business travel through office travel agent. Enterprise always had larger than expected car sizes. Several standouts, while in Detroit, I never got a car manufactured by the big three - it was always and import. Long ago a 3-cylinder Geo Metro was foisted on me in the late fall that had a heater that wouldn’t. Lastly, would you wait at the rental agency, that was low on cars, while they did an oil change on your intended ride? Enterprise is my go to for personal travel.
In the middle of me searching for a car to rent for this weekend. I received a notification of You uploading this Video. I enjoy your Videos ☺️
In 2022 I came to Dallas by train and had a reserved car rental at Budget on Commerce Street. When I arrived I was told they didn’t have a car and they didn’t give a xxxx. Believe it or not. Miraculously, the concierge at the Adolphus saved the day. Never again for budget.
When I was young the first car rental company I learned about Hertz. I liked the name because I thought it was a reference to the SI unit for frequency. But then I learned it was genuinely just the owners name haha. I think nostalgically Hertz is probably my preferred brand. For whatever reason, If I'm looking for a car, I will first check for Hertz. But from this video I think I like the way Avis is set up, with its high budget, medium budget, and low budget options. I am curious to look into how they stick to that model.
With all that said there are definitely WAY more Enterprises in my life. There are maybe 2 close ones where I live and when I travel, I see enterprise more often on my trips.
When I was a kid, some of my favorite TV ads were the Hertz ones with a guy dropping from the sky into the driver's seat of a Hertz rental car.
Enterprise has a strong relationship with State Farm. I had my vehicle totaled and when the rental kicked in they sent me to Enterprise. The manager, after asking what type of vehicle was totaled he matched with one on the lot closer to what I had keeping it under the amount approved by State Farm.
I've been using Avis since 2016 and generally have positive experience with them. A few times they'd offered a larger/better car with no extra cost when the one I requested were not available. Online check in also made it easy. Just be aware of the insurance coverage upsale.
That’s incredible. For some reason enterprise seems like a public company, didn’t know it was private, wow. This just proves that no one will care for your company as much as the owners themselves. Got to put in that work!
We have an Enterprise car rental in our town. They never have the car you reserved online. The staff has improved but in the beginning, you could never tell when the office would be open so you could pick up or return your vehicle. It’s gotten better in the past few years.
Great overview of the industry leaders. thank you.
I went to look up which of these three owns my recently crowned favorite rental agency: Sixt and it appears they are on their own! Well, it's good while it lasts!
I also have had only good experiences with SIXT and also looked up that theyre not swept up in the borderline antitrust lawsuit. Only once have I not gotten a free upgrade to a BMW or Benz just because the workers felt like it.
@@mikef8069 I once went in with a reservation for a BMX x3 and got an upgrade multiple times over until they gave me an M variant of an X6. Best week ever.
Only tried them once... on return, they added charges for an additional driver. Told them that wasn't in the agreement. "You'll have to show me." So I did! Charges came right off - but accusing your customers of lying is not a business model I'm going to dance with twice.
Your videos are awesome man!!! Great job.
I love your videos! The content is great. Keep up the great work!!!
You and the B1M always make Wednesdays entertaining. 😁🙂
I usually rent from Sixt these days - the pickup at the airport is quick and easy (but most rentals are these days), but primarily because the car they give me is the car I _actually_ booked not a (not at all) "similar" vehicle.
Also for not much more than the cost of renting a Ford, Chevy, Nissan, or Toyota, Sixt will rent me a BMW.
So yeah, I'm pretty much done renting from Enterprise, Hertz and Avis!
My brother travels a lot, and he added me to his National Emerald Executive benefits. Never going a different rental again. Got picked up from the airport, dropped off at the car I wanted, handed my card over, paid half the going rate, and was off in less than 15 minutes from grabbing my bag.
Enterprise has more buisness for a reason, and it's not just the poor souls stuck at a body shop.
This is a great comparison, nicely done CM!
The part that I hate the most of car rental is when they DO NOT have the size of the car you reserve. Usually I just need a small car to save gas and easily park when driving alone. They usually have to upgrade me 75% of the time to a HUGE 7 passenger SUV or even like a mustang which I do not care much for.
Avis has done this to me 3 times in the last 3 years. And twice I’ve had to return the car because one of them overheated on me and the other one had an alignment issue. Thinking about switching to enterprise for next time.
Unfortunately rental cars mimic the actual vehicle market and compact cars are being phased out for small SUVs and above. For example, they're about to discontinue the Nissan Altima. Ford already nixed the Focus and the fusion years ago.
I'm sure they're all the same but I love Hertz gold plus.
I can skip the lines and pick my own car. The discount with my employer is fire too
We need more companies, too many monopolies and i would like a video on why Auto manufacturers fail in owning a rental car company. They should be able to do it easy. Love your stuff, thanks
It's not worth it. You have to be a huge company to make good money. Enteprise is a good option for most people.
Thanks for the summary - although I’ve lived through most of the acquisitions, this was a great recap. Because of my business travel, I’m usually in an upper tier loyalty, but my current company now prefers Uber and we’ve switch alliances between the big 3 over the last 6 years decimating my status. I’ve had my best luck with Enterprise, Avis is the preferred these days, and Hertz has been a pretty far 3rd. I’ve also bought a fantastic Chrysler 300 from Enterprise sales before COVID which has been one of the best and lowest cost all-in while tripling the miles it started with!
Didn’t know enterprise was named after the aircraft carrier. That’s super cool.
Makes me happy too. Not just because I like military history. I find it kind of narcissistic how many corporations are named after their founders. Name your company after almost literally anything else, please, or at least add something to the name (Jersey Mike's Subs is a hundred times better than "Mike's Subs", and a million times better than "Mike's.")
@@jliller I agree, though "McDonald Brothers' Burgers" doesn't have quite the same ring... ;)
I am amazed at all the "new kids" like NXT and several others that are popping up all over. I always thought they were stealth companies of these big 3, but now I wonder.
Ive used Enterprise for what they're originally meant to be. Mostly in my life, I've used the lesser ones due mostly to price, because Avis and Hertz were ALWAYS more expensive than the others. My personal favorite was renting a Ford Ranger for $20/day from Budget back in the day. I knew things had changed when i was in Ft. Dodge, IA, and while their airport's only rental counter was Hertz, they didn't take advantage of that and the prices were actually cheap for once. I've used Hertz at least one other time, and Avis once, but i do mostly use the others if the car and the price is right.
While an Avis and Enterprise standalone video would be nice, you should do a vs video for Turo and Rent-A-Wreck.
YES - $20 Rangers in SoCal a little over 20 years ago... lots of fun!
I work at Enterprise and cannot say enough how happy I am at how we accommodate customers. We aren’t perfect, so it’s tough when customers put us in a tough place, but we make it work as much as we can within the realm of reality.
I’m looking at you same-day minivan/large suv rentals 👀
lol so true
BABE!!!! Company Man just dropped a new video!!!
I have family in the states and i always go to Enterprise when i visit. Great company.
I travel a lot for work and have used Enterprise for a long time. I love the customer service I get at nearly all Enterprise locations. Recently though, I got an Amex card with Hertz points so I tried them out last week. Customer service was weak and the car they gave me a Mirage which is smaller than what I reserved and terribly uncomfortable for my 600 mile road trip. For another trip later in the week I went back to Enterprise with the same reservation details and on top of their great customer service, they gave me a fully optioned Sonata.
Enterprise is the best of the three car rentals, because of their time management and vehicle availability. I rented a Toyota Prius and a Honda Odyssey which were good and reliable vehicles. While Hertz and Avis rented out Ford and GM vehicles, which were terrible cars like Ford Fusion, Saturn sedan, Chevy Cobalt, those cars had issues!
Good point. Last car I rented from them was a Nissan. Practically new, problem-free.
@@KameraShy those Nissan cars from the 2000s were really good for vacation rentals!
Yep...first rental was for a temp replacement when my car needed a major repair...and that was from Enterprise....over the years had to do that a few times....all from Enterprise....Great experience and customer service...
*AVIS: Associazione Volontari Italiani del Sangue*
I’m Italian and it feels strange to me every time I hear about this car renting company here in the US, I used to be a blood donor back when I lived in Italy.
Now you know how we feel with FIAT and fiat currency.
Great video! Enterprise would be a great company for a larger than you know video!
I used to work for Enterprise so I know how the sausage is made....and for the most part the sausage is made with quality ingredients. The ingredients are expensive, though, which is why I usually rent from Avis. My one experience with Hertz was poor and the recent news stories have pretty much turned me off of them for good.
Customer service! We have had car problems with car rentals a few times. We rented from Thrifty/Hertz once and when we had car problems the customer service was awful. We were on hold on the phone for over an hour and a half at night and it took forever to get the issue taken care of. Another time we rented from Avis and had a similar situation. I called Avis, but hung up before the call went through because there was some info. they would need for the call that I had to track down. Before I could call back with the info. THEY CALLED ME and very quickly set up a new vehicle at a nearby airport. I won't use Hertz/Thrifty ever again! Avis all the way! You should do a video on Avis!!
I arrange car rentals for clients that fly on private jets, and with those you get on and off at private terminals that are their own buildings, so I arrange the vehicles to be brought to the terminal's parking lot before the plane lands. A terminal agent holds on to the keys and paperwork, hands it over and gets paperwork filled out if needed, and they're on their way. That said, Hertz has the biggest tendency to just not do that. Like we literally have the car scheduled for pick up at the private terminal, and usually for an additional charge, and way too many Hertz employees are comfortable with not showing up and the local branch suddenly becoming unreachable when I try to call them and ask what the hell is going on. I hate Hertz and am extremely annoyed by Enterprise/National's customer service line not being 24/7. Hertz's customer service number only recently became 24/7, too. I will say one time a client called me because his Avis rental broke down in Italy, and since it was Sunday I and a German Avis employee I spoke to could not get a hold of a single Avis employee in all of Italy. They didn’t even have an emergency number. That was ridiculous.
Do you book in the USA?
@@disneyfan9099 Yes.
I used to work for a dealership in Iowa at a body shop and we had our own Hertz location on site. While we were repairing their car we would put them in a Hertz or Enterprise rental car. Cool video!!
When I traveled in a previous job, I usually rented from Avis when I wanted a car locally to drive to clients in the surrounding area. When I had to fly and needed a rental car at the airport, I usually took Hertz, as I got a discount and the ease of selecting the car I wanted without going through the rental office.
Hertz actually tries to scam people and blame previous damages on the new renter, and make them pay for it.
I agree. They did that to me on a past trip. It was obvious the issue was from the car wash machine they ran it through but tried to hit me with a $1300 fee. End result is I am now banned from Hertz and loyal to Avis.
I take photos of the entire car inside and out (including trunk showing spare or no spare) prior to leaving the lot. And again upon return. Right in front of them. I'm 12th generation American which helps...my Vietnamese-American friend said they claimed a dent on his roof was caused by him. If you are foreign you definitely need to protect yourself as they will try to scam you.
@@robloxvids2233 You can take all the pics you want. If they claim you damaged their vehicle, it is still a PITA to resolve. Never understood how people can just leave a rental car upon return without getting a receipt at minimum.
They stole my money at the beginning of the pandemic lmao. Shit company, really hope they go out of business.
I have the opposite experience
I have used enterprise/national a lot for work. And avis/budget for personal uses a couple times. I think I will also use enterprise for personal use in the future as the cars have been better maintained for the most part and service was better.
I only rent from National (or enterprise if National isn’t available) the emerald aisle where you can pick any car you want and just drive off is great. No waiting at the counter. And the customer service is hard to beat.
I used Enterprise twice. Once was via an insurance company. The other was because my car needed work. Both times were great.
I was looking online for a car rental for the 2nd time, and everyone said to avoid Hertz. So many horror stories at the time about Hertz. Enterprise had the 2nd-best price at the time combined with ease of pick up and drop off
I travel a lot on business and I deeply, seriously prefer enterprise over anyone else. Every time I've needed to rent from them, the process has been seamless. My government or company credit card always works, they always have my order ready or some way to make things right, and their staff is always kind and efficient. I dread renting from anywhere else because something *always* goes wrong 😂 so it's not surprising to me at all that they're the ones sitting on top
yes I love Enterprise I just rented from them last month and my experience was great employee was wonderful nice and friendly I will keep using them
I think a video about Enterprise would be great. I am specifically interested in how they capitalized their growth.
I always got a kick out of that parody in MAD Magazine of the man flying out of an airplane commercials of the 60s with the caption "Help! A man named Hertz pushed me out of the plane!" Haha! I used Hertz in the 90s and never had a problem with them! They would even upgrade me to a better car if I couldn't comfortably fit into the one they chose due to my 6'7 height at no charge! I do believe it was Enterprise, however that once had a gal working there get snippy with me when my rental was taking a long time to get processed - even after the time it was due - with her remarking that I had "showed up early!" So what?! Haha!
Enterprise is my go to. Always get the best customer service (even with language barriers) never have an issues. Although I do tend to rent based on price and inclusions.
The only frsutrating thing (common across all of them) is there is no centralised customer service, it is all done through the country of rental, which makes sense, except that a lot of the customer service info & contacts will automatically redirect based on IP.
Another very good discussion of corporations and brands with this one of the 'big 3' in car rental groups. Each have, along with sub-brands, various niches in the markets. Hertz, Avis and National were the dominate competitive leaders in the corporate accounts business, especially at airports. I don't think Enterprise has offered the 'pick you up' service' for a number of years.
I have worked for Avis and enterprise. Avis for 1 month and enterprise for a combo 2+ years.
Enterprise is biggest for a reason. I left because of bad management. But it was absolutely one of the best jobs I’ve worked.