#12 MANAGING IN COMPLEXITY - DAVE SNOWDEN | Being Human
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- เผยแพร่เมื่อ 27 พ.ค. 2024
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An interview with Prof. Dave Snowden, creator of the Cynefin Framework, founder and CSO of Cognitive Edge. An extremely interesting episode for people who want to learn more about managing complexities in their lives.
For more information about Prof. Snowden's work, please visit cognitive-edge.com.
Being Human is a FirstHuman production. For more on FirstHuman's coaching and leadership programmes, head to www.firsthuman.com.
Chapters:
00:00:00 - A Walk in Wiltshire
00:04:35 - The Difference between Complex and Complicated
00:08:51 - The Unique Aspect of Humans
00:12:54 - The Problem with Following Rules
00:17:26 - Managing in a Complex System
00:22:01 - Socially Constructed Narratives and Constraints
00:26:31 - Enabling Constraints and Heuristics in Decision Making
00:30:58 - Parallel Prototyping and Lowering Failure Rate
00:35:27 - Excessive Constraints and Deviant Behavior
00:40:02 - The Importance of Generalists and Specialists in Education
00:44:47 - The Blurred Boundary Between Obvious and Complicated
00:49:22 - Ethnography and Hypotheses Research
00:53:59 - The Tyranny of Herds
00:58:22 - The Reduction of Intelligence
01:02:57 - Embracing Change and Shifting Towards Complexity
01:07:25 - The Value of Argument and Conflict
01:11:49 - Natural Conclusions and Welsh Hills
Governing constraints, general, context free.
Enabling constraints, context sensitive.
Rules, held to be universal.
Heuristics, adapt.
Before this video, I had watched - with great interest and delight - a few other ones featuring Prof. Snowden on YT. I was then left with a feeling that something was missing in my comprehension. With this concept-dense interview, though, you managed asking most of those little clarifications that I was looking for, by gently and firmly interrupting your guest exactly at the right points. Not an easy job, I guess. Thank you!
Thank you Luca
"The reality is you learn through failure, not through success". There is alot of truth in this statement though it's not entirely sufficient for capturing all dimensions of reality.
My favorite Asian philosopher Mao Tse Tung in "6 essay's on Guerilla Warfare" said,' Fight and Fail, Fight Fail, fight again, fail again, fail again fight again all the way to victory...After we fail, we draw lessons, correct our ideas to make them correspond to the laws of the external world, and can thus turn failure into success"
Thanks for this knowledgeable interview.
I enjoyed especially the below ideas:
- Abstraction is the key to innovation
- Vector measure - am I going in the right direction, at the right speed for the right effort?
- Complex situations require parallel experiments
Excellent interview and a good style of interviewing. I liked how you constantly stopped him and made him explain his concepts. Really helped with understanding the whole model. When Dave would have been left to his own speed, it would have been difficult to follow (well, it still was). But yeah, lessening on verbal acknowledgement ("yeah" etc) would improve even more. Anyway, all in all really valuable stuff. Thank you.
Dave isn't called arrogant because he calls it like it is, although this may be a facet. There are ways to call it like it is without coming across as arrogant. He dodges the point by conflating arrogance with honesty/polemic (i.e. with what he does, rather than how he does it).
I imagine he is perceived as arrogant largely because he has an arrogant and condescending demeanour, part of which may simply be temperamental, and part of which may be because he is often the smartest or most unconventional thinker in the room.
He's called arrogant because he's arrogant. There's nothing especially wrong with being arrogant, so he may as well just own it. I don't imagine Nietzsche would have had a problem with being called arrogant, or even Taleb for that matter. Own it Dave!
This is an incredibly important interview. I have tried to promote this in CX but nonsense thinking is so engrained its dispiriting. Hopefully one day people will get it
Thank you, I appreciate that.
I agree with you; I have a new book coming out in February that is going to try and introduce systems and complexity thinking in a gentle way to the CX community; ironically by using the negative boundaries Dave talks about. I'm hoping it will get some traction so we can get more real in CX and have less fluff.
Fantastic talk! thanks!
Thank you Christian
Phew so much wisdom there. So much to learn. So interesting. Thanks
Beautifully crafted interview, thank you. The highlight for me was clarifying "liminality" in respect of "Disorder" and its role in dipping into "structured" chaos. Keep up the good work!
Thank you Johan
Dave Snowden love to use terminology related to qualitative analysis and social science, Even social science researcher might not be familiar with it as lots of method in the market. This is IBM way using terminology that others don't understand to demonstrate he is knowledgeable
Great interview. I'll learned so much from this one.
Thank you!
Great interview, Dave's a genius. If I could give some constructive feedback, it would be that I'd try to say "Yeah", "Okay" and "Right" a little bit less and just let the interviewee explain in peace.
TheBlackClockOfTime okay, yeah
,,, "a little bit less" ? I suggest 500% less
Also he should substitute it with touching his nose ever few sentences and get to the point by saying "and so on and so on"
The least relevant question but what is the tea from Singapore called? The tea balls?
Great interview. The amount of information packed into this one interview is mind boggling. Awesome work!
"Most managers just want to survive. You survive a lot better if you work with reality than if you work with an artificial construct on top of reality"
Yes, nice quote Renato.
Interview dude is like "kay, okay, ,kay, okay, kay" (*in his head: no idea what he is talking 'bout*)
Lol- I think this is usually the case for the entire audience whenever X company hires Dave to deliver a key note speech. But the interview dude, Richard I think his name is, actually enabled Dave to explain his own ideas better than I have seen Dave do left to his own devices just playing pranks on everyone
I agree with much that is said in this video.
And it is brilliantly set & produced!
On thing said by Dave Snowden struck me, though: "The reality is you learn through failure, not through success".
That, is neither true, nor scientifically sound. It is as much bogus as the other way ´round.
Success or failure, if we talk complexity, are independent of the learning. It is popular bogus to relate the outcome (success or failure) with supposed "learning effect".
There simply is no direct link, as we actually, of course (which is quite obvious) learn through (disciplined) practice, trying, doing,..!
Your point is well taken, but consider this: Failure usually comes as a surprise, forcing us to investigate its causes by asking “why.” Success doesn’t surprise; it gives us no reason to be curious. In effect, success tends to confirm our assumptions and prejudices, while failure shakes us out of our dogmatic complacency, thereby forcing us to learn something new.
@@footprintsonsand Still the problem with success is that it lulls smart people into believing they know what they are doing. And equally failure, if not reflected upon correctly, will lead to repeated mistake.
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