Report this business at Consumer Protection What What. It's unacceptable that customers are being disrespected and bullied into taking what they no longer want. Take them to task!
This doesn't make sense, i think you looked like an easy target, an electronic must be under warranty, and you should be able to return it without cost. Infact you can even return it and say "I've changed my mind ", so I don't understand that..... i think Samsung mall of Africa has an issue with returns, i had a problem with a new TV i bought there, and luckily I asked for an upgrade, but I can believe it that they'd have a problem if I wanted my money back. Advice...buy from Game sis... game doesn't give you stories, you tell them this doesn't work, they just give you your money back
My folks are still struggling with their warrantee issues in Game...the microwave went for repairs ...but they come up with stories to not fix the microwave. (It's under warranty) got it's been almost 3 months and they come up with stories. It's sad how stores can reveal their character 😂.
Problem is not Samsung, it is the people working for Sumsung outlets they are damaging the brand name, I hope Samsung can reach out to you Ninja and do damage control.
Normally after 2 years my phone is finished. Now that I'm using Samsung I decide to change by phone cause I'm tired of it. Just gave my mom my Samsung I used for 3 years & it's still fine. I never buy the 1st version of a new phone. They use you & you get all the glitches. When a new phone comes out wait atleast 4 months for them to figure out the glitches before you buy it.
I've once bought a Samsung 3/4 years ago and the built in battery got damaged within 6 months. I was like never again. I've been using Huawei and iPhone I'm happy.
OWAMIE, you need to report that Manager. I am a client service manager and I would be fired if I treated someone like that. Start with Hello Peter and then the Ombudsman
I've never had an issue with Samsung ninja so this is news. I always say that Huawei phones are the worst for me. I'm glad you got a new phone. Thanx for the warning.
Uhmm, one man's meat is another man's poison, as for me HUAWEI is my favourite and affordable, great features as well, will never move from it, and it's got cloud 😉😉
OBF(Out of box failure) within 7 calendar days you receive a brand new handset Cooling off period ( 10 working days) if u change your mind within 10 working days before u use the handset…u can return it. That manager was wrong and wasn’t supposed to charge u anything cause he knows CPA( Customer Protection Act)
I think it was a trap from the guy when he said you must come back on Saturday. He knew very well that they'll charge you R2500. I'm so sorry Owamie😭😭❤️
Firstly... People look at outward appearance to estimate your bank balance. It's frustrating and just not a good thing to do. Never look at my outside appearance in order to decide how you'll service me. We are people and we need to be respected, not for what we have and are capable of doing, but because we are human and it is our biblical and constitutional right to be treated fairly and with respect and dignity. 2) My husband bought a Samsung phone... It's a disaster. The most basic app like teams, zoom and the likes just crashes the phone. He gets errors when sending emails using the Samsung. It's just a waste. I've never been a fan of Samsung. I was a Nokia fan and then moved to Sony. Sony has been very good to me. It's unfortunate they have left South Africa 😒. Now I'm with Huawei, I don't regret it, it's a great phone. Phones aside, it's disturbing to hear of obnoxious behaviors of people yazi. Why mara? Hai maan. Sies
"he blinks a lot" killed me🤣🤣🤣🤣🤣🤣🤣🤣🤣 Sorry you went through that my ninja. I HATE poor customer service. I don't care how best your product is, if your customer service is poor, you can miss me. Such nonsense can not be accepted.
Ish the problem with Samsung is only their premium ranges are true quality I love Samsung but only the S or the note range. All those other alphabets will show you flames 😂💀. It honestly comes down to preference. The S21 Ultra is what I currently have and I love it paid close to 30k but I know its going to last. My cousin has also been complaining about her A32. Ish askies but we're happy you have a good phone 💃🏽
I use the note range and I don't know how to say A72 is midrange without being Insulting. Iphone 12pro max is a flagship spec phone and the is no comparing it to the A72. I would compare A72 to the IphoneX not even 11. The problem here is more customer experience than substandard phone.
Owamie, I am sorry that you had to go through such mistreatment. I have Hello Petered this and shared with @Samsung South Africa. Hope they do right by you.
I was waiting for I called the police or I want to consumer ombudsman and it went down😂😂🤣 this is your teaching opportunity, I think you should take it up with the ombudsman to see how they'll assist and do a story time. Most people just let thinks slide because they either don't know where to go for help or out of ignorance they think they won't get help.
The last time I used Samsung was in 2009 when they introduced the first touch screen. That thing was freezing like crazy!🙆🏾♀️ Welcome to the Apple family! For my iPhones I always go for 256GB since it’s always in my hand. I also love that what I do on my phone, it’s updated on the iPad and MacBook. I makes travelling also a bliss my whole office is in all my gadgets, which I obviously choose to travel with only my phone.
At hi fi corp i got a 49' telefunken tv it died within a year and a half Unfortunately i had sent it home in Zim when my parents took it for repairs the inside had parts with L.G stickers
21:00 your feelings are valid!!! Your reactions are valid!!! That’s your hard earned cash first if all. Then after supporting their business like that to be treated like shit! That’s not cool!!! 😭💔🥺. Pretty sure the whole thing is not legal. You could sue if you wanted to! Samsung would be horrified to hear how that fool lost them a customer!! Hopefully you enjoy being part of the iOS family!
Let's share this video on all socials. So that Samsung can be exposed and they will be forced to do damage control and find a way to pay you. This is disgusting and disappointing.
It's not stupid to get emotional owami you paid a lot of money and that was your money.. 1000 is someone's salary,i hope you get your money back even if you don't get all the money... Our customers service has to be the worst
You go Ninja, the guy was really rude. The Samsung company is loosing a lot of customers. I have a Samsung tablet and it freezes all the time. I understand your pain and frustration. I changed to Huawei.
I am using an iPhone XR, last week I lost my charger and there I was going to an istore to buy a new charger, yoh I was never ready!I spent R894 for a charger😭😭😭Even today Andikho right!!!
For me, it was a Huawei charger. I didn't even ask how much it was because I told myself it couldn't be more R250. Swiped the card and the phone reported, R825. I walked away with weak knees.
Hello Peter is the place to try aswell, give the full details, mention names, if nothing happens, follow the Samsung complaints route, if nothing ombudsman. Don’t let it go.
I will never trust Samsung as a primary phone. My s6,7,8 used to heat up guys! When I say heat scorching hot I couldn’t even hold it burn marks! After I bought an iPhone and I’ve had the same one 5 years. Even if I upgrade it will be iPhone.
I think we all have different experiences. Sometimes ibhadi nje yokutholana nomuntu odelelayo. I love Samsung and it's still treating me very great. Last year when I wanted to buy a new fone, my friends pushed me to buy an I phone since they were all usinging it. For a first time, I abandoned Samsung and bough I phone X. Yoooh the phone gave me problems and the camera quality was very bad. I took it back to the shop, they kept it for 2 weeks. When I got it back, same problem.But my friend didn't have any problems with it. This year I went back to Samsung as usual and I'm good, ngi ryt. Its like furniture shop stores or game. I read the comment here, about game good service but my mom had problems with her microwave. My brother bought a fridge at OK furnitures long time ago, only the freezer part was working properly . They kept it for 2mnths only to bring back the same faulty fridge. When asked for refund they refused. So since then, I'm careful about what I buy and where. Sorry Owami, I felt the same when my I phone X gave me problems. And the horrible service make things worse.
That phone was still under warranty, they were supposed to fix or give you a new phone. I am using the same phone and it works without any issues Further, in terms of consumer protection Act, you are entitled to return any product you buy within 7 days without even a reason.
I had one bad experience with a Samsung phone. We have never gone back. I am an Android user through and through, so I moved to Huawei. Best after care I have ever received. I have had it since 2019. Now eyeing a Xiaomi. Hoping to move to it in 2022.
i am not happy with Xiaomi, the redmi 8a fell and the screen cracked even with the screen protector. So now its pressing itself most of the time and i cannot return it as the insurance lapsed. But maybe you'd have better luck than me if you buy the pricey range.
Aowa Owamie it's your money, you're allowed to cry. Such bad service, le nna ke na le pelo e nyane ne ke tlo lla especially when it feels like there's nothing you can do
Owamie doll that's an OBF...Out Box Failure and from my knowledge and the kind of job that I do,indeed Ninja you correctly qualified under this policy and T/Cs...Sorry for your experience.❤❤and I must say you're dripping gorgeous though!!
Hey Owmie, I have the same problem as you. I bought my Samsung J4 Core at Jet Store for R2000 last December and 6 months down the line, it freezes and it really acting up. right now I just wait for it to stop performing before I use it and that really frustrating
Askies, but the J and A series Samsung phones are not the best quality. You need thr S series. The latest one takes better quality pictures than iPhone.
So true about the treatment and reception at stores being different when you are made up and well dressed versus when you're laid back and plain.... especially for us darker skinned black women. When you have weave and makeup on, put on good clothes and put on a twang you are treated with respect, when you aren't you are viewed as less than. Its strange since both versions of you have the same buying power. White people never have this problem, they don't have to amp up their appearance or show out, they are treated with respect either way. I have seen white people in flops and shorts being referred to as Sir. Is it wonder black people are so materialistic. We literally have to buy respect. Pathetic!
I hope you don't take this the wrong way but I think our sin as black people we sometimes too understanding. The first time that phone started freezing, a white person would return immediately. My advise Wamie is that you go on Twitter, tag them and we will all go there and make them trend untill they pay your money back.
I'm a samsung fanboy. I am aware of issues with customer experience. Complaining is not easy because you end up sounding angry and bitter and still not have a resolution. I wish you the best with Apple.
So sorry ninja but personally I don’t get attached to any brand coz the disappointment is always personal. Companies care about profits more than customers. iPhone is the best anyway ♥️
I feel you...I've been a die hard Samsung fan and was looking forward to upgrade to a latest Samsung maar after watching your video I'm so disappointed
Normally it happens when the supplier gives them a cutoff date to return and remove products from the shelves if they don’t do that then the shop carries the loss myb that’s why he was blinking a lot
Yoh we need to start reading terms and conditions more because this is crazy, it's better to know the terms so that we get loop holes and sue. This is not right
Aren't phones under a 1-year warranty? You should call or chat with Samsung customer service on their website. I am no means advocating for Samsung. Last year, I bought an incorrect case from the website and I was able to return it free of charge.
I remember when I was using a Samsung S6 back in 2016 I would take it to repairs EVERY MONTH it was so exhausting cause it was their factory fault yet I was the one suffering. I hated it so much and bought an iPhone I’ve BEEN happy since! Exclusively great treatment, very efficient so NEVER GOING BACK TO SAMSUNG.. welcome to the family Owamie this is the best decision u made!
Omg I always thought if u return a phone within 7days its a free exchange.😱 My friend told me that the A72 has been discontinued I think its because its a faulty phone.
The run around is so strange.... it's really shocking that you were treated that way. Making exchanges and returns within the 1st 7days at minimum is never an issue hey. Some years back.. a guy from Samsung advised me to buy my phones directly from them cause there is a difference in some models. He sent me to go check and he was right lol I've been buying + insuring them directly @Samsung. It's so nice when you send the phone for repairs and they change the battery and screen and body 🥰😍😍😍.
Owamie A72 has been discontinued oversea and this country. I don't know why they sold you a phone that has problems. Sorry again, they should give you a full refund. I have also been a Samsung fan for the longest but this year I have started looking at other brands. Also thank you for educating us about the out of the box %.
I feel bad bcz Im also a huge Samsung fan and I've been using it for as long as I can remember....But big ups to you dali with your iPhone 💓 and Sis Im so proud of you....Ninja 💝
Incredible Connection is the best when it comes to customer service. I bought a TV and told me to return if it's faulty within a month and it's still working just fine.
Welcome to 🍏 and to people with high moral standing and forget about the low class brand called sumsang. My husband experienced the same dialemma with a sumsang phone which kept on freezing and I told him to forget about sumsang and join me over at Apple. He is the happiest he has never been in a long time. He also bought iPhone 12.
Report this business at Consumer Protection What What. It's unacceptable that customers are being disrespected and bullied into taking what they no longer want. Take them to task!
The remedy here is tribunal/small court claims…the consumer protection Act should be applied. She was most def bullied.
@@glorymasuku4583 'Customer is always right' principle, where did it go to?
I9
This doesn't make sense, i think you looked like an easy target, an electronic must be under warranty, and you should be able to return it without cost. Infact you can even return it and say "I've changed my mind ", so I don't understand that..... i think Samsung mall of Africa has an issue with returns, i had a problem with a new TV i bought there, and luckily I asked for an upgrade, but I can believe it that they'd have a problem if I wanted my money back.
Advice...buy from Game sis... game doesn't give you stories, you tell them this doesn't work, they just give you your money back
Exactly. It doesn't make sense
My folks are still struggling with their warrantee issues in Game...the microwave went for repairs ...but they come up with stories to not fix the microwave. (It's under warranty) got it's been almost 3 months and they come up with stories. It's sad how stores can reveal their character 😂.
Samsung Mall of Africa is owned by Hirschs. She wouldve had more luck at Samsung Repair Center in Sandton.
Owamie is exactly like me.. one thing about us... we will cry when we are hurt.
I hope @Samsung sees this
I've never heard of such ridiculous service 😢
Your frustration, tears and anger absolutely valid
Problem is not Samsung, it is the people working for Sumsung outlets they are damaging the brand name, I hope Samsung can reach out to you Ninja and do damage control.
I would have loved to see that as well🎈
Customer experience is the problem here.
I have been using Samsung all my life and never experienced any problems, I am sorry you had to go through that ♥️
My first phone was Erricson then Alcatel one touchy easy then the rest is Samsung. Now im using Note 9.
I don't see myself using any other brand ey
Normally after 2 years my phone is finished. Now that I'm using Samsung I decide to change by phone cause I'm tired of it. Just gave my mom my Samsung I used for 3 years & it's still fine. I never buy the 1st version of a new phone. They use you & you get all the glitches. When a new phone comes out wait atleast 4 months for them to figure out the glitches before you buy it.
I tried Samsung last year, I couldn’t deal with it, I switched back to IPhone, I use Indroid gadgets
I've once bought a Samsung 3/4 years ago and the built in battery got damaged within 6 months. I was like never again. I've been using Huawei and iPhone I'm happy.
OWAMIE, you need to report that Manager. I am a client service manager and I would be fired if I treated someone like that. Start with Hello Peter and then the Ombudsman
I would also be emotional. Your money, your time, the disrespect and the inconvenience. I'm so sorry Wamie ❤
I've never had an issue with Samsung ninja so this is news. I always say that Huawei phones are the worst for me. I'm glad you got a new phone. Thanx for the warning.
Huawei
Uhmm, one man's meat is another man's poison, as for me HUAWEI is my favourite and affordable, great features as well, will never move from it, and it's got cloud 😉😉
I have both iPhone and Huawei, I spend most of my time on my Huawei, and my iPhone always needs my Huawei 😂
@@mademoiselle327 I agree huawei is a good phone. I would never buy another brand even. I'm happy with my huawei.
@@ororisengsethowa6965 big ups to Huawei gang💪😉
I understand gal. people r rude out there. iv been thru something like that so many times.
OBF(Out of box failure) within 7 calendar days you receive a brand new handset
Cooling off period ( 10 working days) if u change your mind within 10 working days before u use the handset…u can return it.
That manager was wrong and wasn’t supposed to charge u anything cause he knows CPA( Customer Protection Act)
Cellucity in Mall of Africa is rubbish, full of nonsense... I lost my money for a phone (Huawei) that had faults within 3 months.
I just got weak 😭😡😡
That painting is gorgeous 😍😍😍
💯🥵
I think it was a trap from the guy when he said you must come back on Saturday. He knew very well that they'll charge you R2500. I'm so sorry Owamie😭😭❤️
The painting is everything ,my goodness
As for blinking a lot. I will have to go there so I can see him blinking 🤣🤣🤣🤣🤣🤣🤣
Technology and gadgets can frustrate a person when they don't work right. Such an inconvenience.
Firstly... People look at outward appearance to estimate your bank balance. It's frustrating and just not a good thing to do. Never look at my outside appearance in order to decide how you'll service me. We are people and we need to be respected, not for what we have and are capable of doing, but because we are human and it is our biblical and constitutional right to be treated fairly and with respect and dignity.
2) My husband bought a Samsung phone... It's a disaster. The most basic app like teams, zoom and the likes just crashes the phone. He gets errors when sending emails using the Samsung. It's just a waste. I've never been a fan of Samsung.
I was a Nokia fan and then moved to Sony. Sony has been very good to me. It's unfortunate they have left South Africa 😒.
Now I'm with Huawei, I don't regret it, it's a great phone.
Phones aside, it's disturbing to hear of obnoxious behaviors of people yazi. Why mara?
Hai maan. Sies
"he blinks a lot" killed me🤣🤣🤣🤣🤣🤣🤣🤣🤣
Sorry you went through that my ninja. I HATE poor customer service. I don't care how best your product is, if your customer service is poor, you can miss me. Such nonsense can not be accepted.
Yes Ninja I have issues with my A52 Samsung too.
I dislike people who like saying it is common sense. They belittle people and make you feel stupid 😢. I am sorry Ninja.
Ish the problem with Samsung is only their premium ranges are true quality I love Samsung but only the S or the note range. All those other alphabets will show you flames 😂💀. It honestly comes down to preference. The S21 Ultra is what I currently have and I love it paid close to 30k but I know its going to last. My cousin has also been complaining about her A32. Ish askies but we're happy you have a good phone 💃🏽
I want the s21...is it that expensive yhooooooooo 😭😭😭😭😭
I use the note range and I don't know how to say A72 is midrange without being Insulting. Iphone 12pro max is a flagship spec phone and the is no comparing it to the A72. I would compare A72 to the IphoneX not even 11. The problem here is more customer experience than substandard phone.
Completely agree
Yhuuuu 30k???Hai ngeke😥
@@dalidedon3188 danko👌
Owamie, I am sorry that you had to go through such mistreatment. I have Hello Petered this and shared with @Samsung South Africa. Hope they do right by you.
I was waiting for I called the police or I want to consumer ombudsman and it went down😂😂🤣 this is your teaching opportunity, I think you should take it up with the ombudsman to see how they'll assist and do a story time. Most people just let thinks slide because they either don't know where to go for help or out of ignorance they think they won't get help.
The last time I used Samsung was in 2009 when they introduced the first touch screen. That thing was freezing like crazy!🙆🏾♀️
Welcome to the Apple family! For my iPhones I always go for 256GB since it’s always in my hand. I also love that what I do on my phone, it’s updated on the iPad and MacBook. I makes travelling also a bliss my whole office is in all my gadgets, which I obviously choose to travel with only my phone.
Lol just don't buy a midrange phone like the a72 buy the s series or note series
Zero stress on iPhone. I don’t think I’ll ever look back.
Blinking non stop 🤣🤣🤣🤣🤣 that took me out 🤣🤣🤣🤣 I’ve never trusted stores like cellular city , even hi fi corp is dodge guys
At hi fi corp i got a 49' telefunken tv it died within a year and a half Unfortunately i had sent it home in Zim when my parents took it for repairs the inside had parts with L.G stickers
@@gracenyambosi6056 🤣sorry sis
@@gracenyambosi6056 eh i don't even go near that store
Infact that blinking guy is the one who lacks common sense🙄, loving you stax Owamie🇿🇦 Orlando East
Thanks for the content mamas,been waiting ♥️
21:00 your feelings are valid!!! Your reactions are valid!!! That’s your hard earned cash first if all. Then after supporting their business like that to be treated like shit! That’s not cool!!! 😭💔🥺. Pretty sure the whole thing is not legal. You could sue if you wanted to!
Samsung would be horrified to hear how that fool lost them a customer!!
Hopefully you enjoy being part of the iOS family!
Let's share this video on all socials. So that Samsung can be exposed and they will be forced to do damage control and find a way to pay you. This is disgusting and disappointing.
Perhaps the problem is the software. Mara ko mall of Africa had unpleasant service
It's not stupid to get emotional owami you paid a lot of money and that was your money.. 1000 is someone's salary,i hope you get your money back even if you don't get all the money... Our customers service has to be the worst
The S range and Note are the best .
I total agree with on that... The S range is everything nje 🔥 🔥 🔥 🔥 it's been 3 years now using my S8+ with no problems and I'm loving it ❤️
🥺🥺🥺😳 25% handling fee is sheer customer exploitation!!!!
Daylight robbery!!!!
You go Ninja, the guy was really rude. The Samsung company is loosing a lot of customers. I have a Samsung tablet and it freezes all the time. I understand your pain and frustration. I changed to Huawei.
Ninja at this level you should think of getting a team or a lawyer atleast
Iphone is very convenient shem. The storage 👌the pic quality 🤌
💯! And it lasts forever!
Iphone is the best so far,but wen that screen breaks yhoooo kemathata
@@Bee-dp3st uhmn nothing lasts forever
Thank you for the knowledge,I didn't know some of the terms ♥♥♥
The relevant Consumer Ombudsman would resolve your issue in a wink...stop being played ma'am...
Please report them to the consumer ombuds.
Consumer ombudsman resolves very fast ,I agree with you
I am using an iPhone XR, last week I lost my charger and there I was going to an istore to buy a new charger, yoh I was never ready!I spent R894 for a charger😭😭😭Even today Andikho right!!!
For me, it was a Huawei charger. I didn't even ask how much it was because I told myself it couldn't be more R250. Swiped the card and the phone reported, R825. I walked away with weak knees.
@@clantis 😂😂😂😂😂
@@sethu_ ku ruff 😂😂😂😂😂
@@clantis sikhala sibanengi angikhali ngi’1😭😂😂
@@clantis thank you for making me laugh😂🤍. I’ve been really sad & depressed. I needed this laugh. Don’t know when last I laughed. God bless you
Sounds like you had a faulty phone. Not bcz it was a Samsung. Me I am team iPhone since 2010 😍. Welcome to the bright side! 😝
Mmmhhh okay even the 2nd handset? Sounds like an A72 fault. I bet we will hear news about the product being recalled.
Hi Owamie, sorry cc that you had to go through so much, my gosh😳what happened to Customer Care, it hurts.... please tell us which Samsung Shop
Lay a complaint with hello peter
I bought Samsung 2 years back and I experienced the same thing yhoooo Samsung its bad now... I feel like crying when you talk about it...
It's not wrong to cry some of us understand how u feel glad you got a new phone.
so frustrating my dear,i am always happy with these kind of videos.u open our eyes and that is love for your Ninjas
Hello Peter is the place to try aswell, give the full details, mention names, if nothing happens, follow the Samsung complaints route, if nothing ombudsman. Don’t let it go.
I ready their warranty and it says they don't fix it when it's software or something.
Baby kha vha ise Consumer Court, Gauteng Economic Development dept vha do mu thusa for free. A songo pengeliwa nga dzi mbava, sies! 😡
I will never trust Samsung as a primary phone. My s6,7,8 used to heat up guys! When I say heat scorching hot I couldn’t even hold it burn marks! After I bought an iPhone and I’ve had the same one 5 years. Even if I upgrade it will be iPhone.
Maybe there's something wrong with the model
I think we all have different experiences. Sometimes ibhadi nje yokutholana nomuntu odelelayo. I love Samsung and it's still treating me very great. Last year when I wanted to buy a new fone, my friends pushed me to buy an I phone since they were all usinging it. For a first time, I abandoned Samsung and bough I phone X. Yoooh the phone gave me problems and the camera quality was very bad. I took it back to the shop, they kept it for 2 weeks. When I got it back, same problem.But my friend didn't have any problems with it. This year I went back to Samsung as usual and I'm good, ngi ryt. Its like furniture shop stores or game. I read the comment here, about game good service but my mom had problems with her microwave. My brother bought a fridge at OK furnitures long time ago, only the freezer part was working properly . They kept it for 2mnths only to bring back the same faulty fridge. When asked for refund they refused. So since then, I'm careful about what I buy and where. Sorry Owami, I felt the same when my I phone X gave me problems. And the horrible service make things worse.
Owamie please report the manager on Hello Peter.
Hauu ninja. You didn't leave Sihle's details on the description box
Kanti why abantu badlala ngemali kaNinja wami so these days 💔. Mxm
That phone was still under warranty, they were supposed to fix or give you a new phone.
I am using the same phone and it works without any issues
Further, in terms of consumer protection Act, you are entitled to return any product you buy within 7 days without even a reason.
The thing you said about attachment issues...girl! I get you 100%, trust me!🤞I'm so sorry Owamie, that manager is so trashy.
I had one bad experience with a Samsung phone. We have never gone back. I am an Android user through and through, so I moved to Huawei. Best after care I have ever received. I have had it since 2019. Now eyeing a Xiaomi. Hoping to move to it in 2022.
i am not happy with Xiaomi, the redmi 8a fell and the screen cracked even with the screen protector. So now its pressing itself most of the time and i cannot return it as the insurance lapsed. But maybe you'd have better luck than me if you buy the pricey range.
I have also used a Samsung for years. I can confirm that their handsets freezes. So I'm changing my brand as well
Aowa Owamie it's your money, you're allowed to cry. Such bad service, le nna ke na le pelo e nyane ne ke tlo lla especially when it feels like there's nothing you can do
As for Incredible connection their service👌👌👌👌
Owamie doll that's an OBF...Out Box Failure and from my knowledge and the kind of job that I do,indeed Ninja you correctly qualified under this policy and T/Cs...Sorry for your experience.❤❤and I must say you're dripping gorgeous though!!
Truth be told Owamie is rich Ninjas ...over 35k in less than 3 months cash!!! Haai what a humble soul she is 🤣🤣🤣💕💕❤️
Hey Owmie, I have the same problem as you. I bought my Samsung J4 Core at Jet Store for R2000 last December and 6 months down the line, it freezes and it really acting up. right now I just wait for it to stop performing before I use it and that really frustrating
Put that Manager on helo Peter...I'm telling you he'll regret it...get his name
Askies, but the J and A series Samsung phones are not the best quality. You need thr S series. The latest one takes better quality pictures than iPhone.
Welcome to the Apple family, you won’t regret it
Stopped buying from Samsung a long time ago ,, and they will never see me again ,
So true about the treatment and reception at stores being different when you are made up and well dressed versus when you're laid back and plain.... especially for us darker skinned black women. When you have weave and makeup on, put on good clothes and put on a twang you are treated with respect, when you aren't you are viewed as less than. Its strange since both versions of you have the same buying power. White people never have this problem, they don't have to amp up their appearance or show out, they are treated with respect either way. I have seen white people in flops and shorts being referred to as Sir. Is it wonder black people are so materialistic. We literally have to buy respect. Pathetic!
So true, I did experience this, not once or twice ....
I hope you don't take this the wrong way but I think our sin as black people we sometimes too understanding. The first time that phone started freezing, a white person would return immediately.
My advise Wamie is that you go on Twitter, tag them and we will all go there and make them trend untill they pay your money back.
I'm a samsung fanboy. I am aware of issues with customer experience. Complaining is not easy because you end up sounding angry and bitter and still not have a resolution. I wish you the best with Apple.
So sorry ninja but personally I don’t get attached to any brand coz the disappointment is always personal. Companies care about profits more than customers.
iPhone is the best anyway ♥️
I was about to make the biggest mistake of my life! Yeap Iphone it is!! Thank you Owamie.
I think u didn't fight for this one ninja,I think u could still win the case ,I'm so annoyed on your behalf,why did you let this one go thought?
Soooo true. Owami should logg complaint with Consumer Council
I have been waiting for the whole weekend 💫💃💃🏃♀️⚘
Chances are the manager knew that these line of phones is being returned often and was just angry that its "another return"...
I've been using the Samsung galaxy from the S5 and now I'm at S21+, I've never had any problems. Sorry bout your troubles
I feel you...I've been a die hard Samsung fan and was looking forward to upgrade to a latest Samsung maar after watching your video I'm so disappointed
Me too hey, now I dont know which phone to go for
Same
Get the S range darlings. From S5 to S21 I've never had any problems
Normally it happens when the supplier gives them a cutoff date to return and remove products from the shelves if they don’t do that then the shop carries the loss myb that’s why he was blinking a lot
Been using iPhone for five years. Android can miss me🙈
Yoh we need to start reading terms and conditions more because this is crazy, it's better to know the terms so that we get loop holes and sue. This is not right
They got to respect your money baby
Aren't phones under a 1-year warranty? You should call or chat with Samsung customer service on their website. I am no means advocating for Samsung. Last year, I bought an incorrect case from the website and I was able to return it free of charge.
When are you getting your money back though 9000 is a lot of money not forgetting the 21 day waiting period
Don't let them get away with this
Please email samsung directly and tweet them, u will get your money for sure
I remember when I was using a Samsung S6 back in 2016 I would take it to repairs EVERY MONTH it was so exhausting cause it was their factory fault yet I was the one suffering. I hated it so much and bought an iPhone I’ve BEEN happy since! Exclusively great treatment, very efficient so NEVER GOING BACK TO SAMSUNG.. welcome to the family Owamie this is the best decision u made!
Omg I always thought if u return a phone within 7days its a free exchange.😱
My friend told me that the A72 has been discontinued I think its because its a faulty phone.
It's Samsung STILL advertising their phone while your STILL complaining about them.😂🤣🤣🤣 Aiii TH-cam. 🤣🤣🤣🤣🤣🤣
I'm using a sumsang j4 core and it does the same thing . Sometime its shows datas but it is not working.
The run around is so strange.... it's really shocking that you were treated that way. Making exchanges and returns within the 1st 7days at minimum is never an issue hey.
Some years back.. a guy from Samsung advised me to buy my phones directly from them cause there is a difference in some models. He sent me to go check and he was right lol I've been buying + insuring them directly @Samsung. It's so nice when you send the phone for repairs and they change the battery and screen and body 🥰😍😍😍.
Owamie A72 has been discontinued oversea and this country. I don't know why they sold you a phone that has problems. Sorry again, they should give you a full refund.
I have also been a Samsung fan for the longest but this year I have started looking at other brands.
Also thank you for educating us about the out of the box %.
I've also experienced many issues with Samsung in the past. I'm so sorry Ninja
I am so sorry that you went through this.
No they gave you a bad service, OBF you not supposed to be charged anything mxm
kushuthi Umhlaba uyophela ngingenayo i iphone :(
I feel bad bcz Im also a huge Samsung fan and I've been using it for as long as I can remember....But big ups to you dali with your iPhone 💓 and Sis Im so proud of you....Ninja 💝
Incredible Connections should sponsor you Ninja... Welcome to the Apple World
Welcome indeed! You won’t regret it!
Incredible Connection is the best when it comes to customer service. I bought a TV and told me to return if it's faulty within a month and it's still working just fine.
Welcome to 🍏 and to people with high moral standing and forget about the low class brand called sumsang. My husband experienced the same dialemma with a sumsang phone which kept on freezing and I told him to forget about sumsang and join me over at Apple. He is the happiest he has never been in a long time. He also bought iPhone 12.
Low class brand, yhoooo. I love my low class S21+