I bought a standard iPhone 15 for 500$ in fair condition and it came with 100% battery and a very tiny scratch bottom left corner on the phone. Best deal ever if I’m being honest I saved 300
I've brought 4 devices from back market. UK user here. 13 pro max. 12 pro. 11. And samsung A55. All either fair or the worst one (not sure which) and from all of em. Never had anything delivered below expected. You have tiers, and it explicitly says what you COULD expect. It's a great place for cheaper secondhand phones and I'm impressed with my experiences
Why didnt you buy the phone from ebay auction. You would guarantee an exact tier of the phone could ask for further photos it would be cheaper and you would have 30 days return incase anything wrong.
I bought a Macbook pro mid 2019, 32Gb and 512gb for 480 dollars. Not a single scratch, great condition. It's been 6 months already, still works fine. I code, browse and use GPT etc. Only issue I had was the charging cable gave up, I had a chat with the customer care, so the seller sent another cable for free plus Backmarket gave me 30 dollars 🎉. I'd say the experience was great.
Same. i bought the same computer but for 700. i bought the one with 5500m gpu but they sent me the 5300m i message them the issue they gave a $80 refund.
@@TheLogicalHuman2024 it was in the US. In the listing it said i9 9th gen with the 5500m gpu only the gpu was incorrect. the cpu was what this listing said
Someone bought that 650$ "gaming" pc from the official site, pulled out the graphics card and sold it for 650 again. PLUS, he's gonna sell the card too. Genious lol
my phone is from Back Market. 12 mini 256GB in purple for £250 here in the UK and not a scratch on it. Everywhere else was charging a good 100-150 more so I figured I'd give them a shot and no regrets from me. From what others are saything, it is a bit hit and miss. And the name is a little unfortunate because people always read/hear it as black market...
backmarket is terrible... their customer support is also garbage. did a return and it got to the seller and the seller claimed he didnt receive the return and customer support just did the usual "file a police report". my city doesnt do reports for stuff like that and i was basically out of luck. no product and no money.
Thats your experience though, not everyone has experience that.. YET, and i mesnt yet as in maybe it will happen more with other people and probably does happened to other people sometimes
@@ゴールデンウィンダ any platform like backmarket has these issues. They mostly have 3rd party sellers. It’s either you don’t get what you paid for or you’re out of luck. I already knew someone who this happened to as well. They ordered an excellent condition phone but the whole screen was scratched. Yes It might not happen to everyone but it does happen.
Idk I’ve been using backmarket for years and everything has been fine for me, I guess that’s just unfortunate on your part or maybe it’s your country, since I’m from the uk
Their issue is they only use stock photos to make people go for the cheapest option and make them think they're getting a good deal. When you get the phone you can notice a lot of wear and tear depending on the grading option you've chosen. They should just put actual images of the phones they have or have a system where when the customer purchases something the actual images of the device they're getting gets sent to them so they know what they're getting.
I bought a MacBook Air from them in 2023 and it worked great. Then.. MONTHS later, I have no idea what happened but it got some sort of firmware lock. It was so weird. I took it to the Apple Store and they could not fix it because I was not the original purchaser of the computer. Luckily it was within the year warranty so they returned my money. Their customer service was great.
Bought an upgraded 2015 MacBook Pro for like 400-500 off there, and the condition was honestly like brand new. No scratches or dents aside from a very small line on the bottom, charger was apple genuine with the plastic peels still on it, and they had even installed a brand new battery during refurbishment. I made sure to do a lot of checking on the individual sellers and got lucky I guess. The way I see it though, people will immediately treat backmarket like a retailer when it’s really just a platform like eBay with some standards in place. If you buy off of there, your experience is going to depend solely on the individual seller, so make sure to check reviews beforehand, especially if something is priced below avg.
The 2019 16” MacBook is a perfect example of why I don’t buy Apple Products “new”. I bought my 2019 16” with i9, 16GB of RAM, 4GB 5500M Radeon Pro, and 1TB storage “refurbished” from Apple for about $2700. That was well before the M1 was announced, and it’s still my daily driver for things like Lightroom Classic and FCPX.
14:55 So someone bought a PC off Periphio, took out the hardware and swapped it for whatever they had laying around, and traded it to Back Market to recoup most of their costs for the new PC. Knowing most stuff on Back Market is sold by 3rd parties, I wouldn't be comfortable buying anything from them.
Would say PC wise at least. Sadly most online shopping now in days will be gone through with some type of 3rd party which is why we see so many drop shippers.
What I don't get with these $600 "gaming" pc listings is why go through all the trouble and money with the packaging/foam insert/all the adapters etc.. when they can easily add an rx 570/580 or gtx 970 in there for like $50 and actually turn the product from scam to just an overpriced but useable gaming pc.
We ordered an iPhone XS for our son and they sent the wrong colour and the battery health was well bellow what Back Market claimed, we sent it back and they sent a replacement in the right colour with better battery. Fast forward a few months and my sons phone accidentally got wet and died despite being IP68, so it was fairly obvious that the phone had been opened at some point and poorly repaired. A family friend ordered an iPhone 12 for their daughter and the phone that arrived was garbage, it had a cheap 3rd party battery and a noticeably lower quality replacement screen, which cracked after a couple of days use. I think ordering from Back Market is basically a gamble, you might end up with something decent, but there's also a good chance you'll end up with something that has cheap low quality replacement parts. If you suspect any part of your new device has been replaced then return it, as there's a good chance any replacement parts used will be cheap garbage and the repair work is likely to be of a similar quality.
I got an “Open Box - Excellent” pair of Beats Studio Pro for $120 at Best Buy. They were still sealed somehow and never opened. For $120 they are practically the best value headphones i’ve ever bought
What even is the meaning of “refurbished” anymore? I thought it means checked, cleaned and broken or scratched parts have been replaced. But I guess nowadays refurbished means “it’s used, we didn’t clean it and we won’t even show you a picture”
I got an IPhone 11. Worked fine, but overheated extremely quick. dropped it in water. went to a local repair shop to get it fixed. As I’m waiting I hear the repairman yell out to me did I fix this phone already/did I already have it fixed before. I said no, but I did buy it from backmarket. I was then told I did not have any of the water resistant parts installed in my phone. And a lot of missing components for heat dissipation, so I’m guessing so form of thermal padding. I was dumbfounded because it was my second purchase from them. I contacted them. They asked for proof from a Verified Apple Store. Why would I go to an Apple Store to get a second hand iPhone fixed?? Never buying from them again though. Get your phones looked at to be safe if you’re buying or have bought from them guys.
I've purchased many things through backmarket mostly iPhones and MacBooks. I've never encountered any problems except an iphone 11 that it's camera wouldn't focus, made a return/repair request, printed the return label and got my money back when i sent it back. Good support and good prices (most of the times).
I've bought a few iPads off BackMarket, both with cellular. The second one came with a magic keyboard for $700 all in. And it had AppleCare on it already! Super happy with our purchases!
I got my S23 Ultra from Back Market last year and it's perfectly fine. I went for the second-best quality and ended up ant having any scratches at all. The speaker has gotten kind of low but I also get a lot of gunk in the speaker from work That I cannot really get out. It's still loud enough just not as loud. I like that they encourage you to go through a full system test when you get the item to test all the sensors, screen, speakers, cameras, and microphones.
I'm actually watching this from an S23 ultra that i got from Backmarket back in May. Aside from the fact, the 1st one they sent me was for the wrong carrier, and I had to send it back for a replacement. I haven't had any issues. About $750 I paid for excellent condition 256gb.
I purchased my S23 Ultra that im currently using. I could tell there was a thin line where it seems repairs were made to the screen. A few weeks ago my screen cracked in that same exact spot through no fault of my own. Its not a big issue but i would advise anyone who buys from this website to be aware of what they're getting exactly before purchasing. Overall, though, i am satisfied with the phone though. You get what you paid for, right?
I tried to buy 2 MacBooks from back market for school but they both came with faulty battery even though i ended up getting good conditions. Never buying from that website again..
The $135 Vita made me spit out my drink, makes me glad I bought mine on a local website. For $90 it only had a few scratches on the back and nothing else wrong with it. The screen was good as new and was already modded with an SD2Vita adapter as well with a decently sized SD Card included.
Only issues with back market are the speakers on any iPhone regardless the condition. They use cheap alternatives that makes it last for a few months then the speakers blow out. Everything else is good so far but speakers are terrible
I bought from them a handful of times. Just over a year ago, I bought an 11 Pro Max in excellent condition and it was sent in just a bubble mailer. The whole thing was completely scratched up. The refunded me leas than the price difference for the next condition down, and it was in worse condition than the lowest conditions they offer. I’ll never buy from them again.
I ordered a refurb Galaxy S21 Ultra from them after an order from Amazon fell through. Chose premium condition for only a little more money than I would have paid for "good" condition at Amazon. My phone on arrival was spotless aside from the residue the camera protection sticker left on the body - no nicks or scuffs, screen in perfect condition, battery like new. Very happy with my purchase from them.
amazon refurbished is shit. If someone sends back something that is defective they resell that *same exact thing* as refurbished without fixing anything.
I got the exact same one but locked to tmobile and in fair condition but honestly it looks like new they probably ran out of fair and gave me a better quality one I'm so happy with it.
When I bought a galaxy Z flip 4 on back market it was in the condition inoayed for, aside from when flipping the phone open or closed it would power off the device. I think any refurbished/used tech requires reading reviews from the seller.
I’m in the uk. I ordered a s24 ultra recently. The packaging was a disaster. It was wrapped in a tiny peace of bubble wrap, the phone was in excellent condition. But was a USA manufacturered model. So it wasn’t getting all 5g bands and I couldn’t register the device to myself through Samsung. Back market said they couldn’t replace it and could only supply a £10 discount. I will no use them again. The thing is when contacting them they said they “need to discuss it with the seller” so they are just a reseller and don’t refurbish devices.
They have a 30 day returns policy in the UK, why wouldn't you just send it back? It's even legally protected for the first 14 days after you receive it (well 15 days technically).
I bought a google pixel 8 and they sent me a Japanese model, thought that was weird but not a problem everything was still in English, it was only when i started taking pictures i realised the shutter sound would not turn off and the setting for it was greyed out, did a little research found out that Japan has a big upskirting problem so Google phones have blocked the ability to turn the sound off. The sound quickly drove me insane so returned the phone. My question is why was i sold a Japanese model in the UK?
I bought my Kim Kardashian’s beats headphones (HARD TO BUY NOWADAYS BTW) and it says it was very good condition… It was literally sealed brand new and legit.
Poor customer service! I bought a MBPr and the battery was bad on day one, the speakers blew out and I sent it in for service. They sent it back with a speaker that lasted about 3 months and the battery was bad that they installed. When I called them on it they said "your computer was serviced" and then cut off the chat. The battery service is about 20% of the cost of the MBP. The speakers are damn hard to replace, so I use headphones instead. I posted a bad review on their site, and that review never showed up. Too bad they don't serve the customer because it's a great idea. Part of the problem is how hard it is to work on Apple products. Speakers, keyboard, battery are all hard to replace.
I bought an iPhone 12 pro max and they send me only the 12 pro which was a whole $150 difference at a time and I bought excellent condition and the battery was around 85%, I never felt safe to buying from that site. There was no refund after back and forth with the team...damn crap.
16:11 : Calling that a gaming pc is like saying Lunchly is food, for any existences, that is/has been dead or alive at any point. It's garbage, it's a scam!
Me and my family have bought an iPhone XS, 12 Mini, iPad Air 3rd gen and 12 Pro off BackMarket and they all work well. The only downside is battery health can be lower because the batteries are not freshly replaced.
My last 3 phones have come from BackMarket. I've largely been pretty happy with them. They goofed up the S22 I got though by giving me a white one instead of black and gave me a lighting charger but offered me 5% discount to keep it and £10 to get a USB-C charger for it. It also turned out to be dual sim instead of the single sim I ordered and though I got the "Good" option, it was in pristine condition.
I just went to Sony to send in my PS4 and PS5 for trade in after seeing your refurbished consoles directly from the company video and they sent me to back market. Their cash for these consoles were not bad at all, $280 for an excellent PS5 and $122 for an excellent PS4 Pro. They also offered me $158 for my Xbox one X. It’s about what you would get on eBay without the eBay fees. I was happy with that.
Yeah but did you send any of it in and did you get the money sent directly to your bank, because lots of people are saying it "got lost in the mail" of that they never received the money in their bank account.
I bought a 512gb Alpine Green iPhone 13 Pro in Excellent condition on back market last Sunday and it arrived Tuesday (I live in Lisbon and it came all the way from France) I payed 600€ when the price on Swappie(another quality refurbisher) was around 800€, the phone was in mint condition literally no scratches, battery at 86% but I didn’t opt for a new battery so I would say it wasn’t a scam for me. However I would recommend checking the seller reviews as backmarket is a marketplace for refurbishers
I bought a used but refurbished and in good condition Alienware X15 R2 off of Back Market about 8 months ago. Specs are 12th gen i7 CPU, Rtx 3080TI, 2TB storage, 32GB with a 2 year warranty ram for $1400. Honestly it was worth it.
I bought a Pixel 9 Pro from Back Market. The phone is in really good condition. However, their insurance Evy is a scam. I dropped it, the rear glass back cracked and they refused to repair it, even though they advertise they cover accidental damage
I bought a s22 plus a month ago. The metal was scuffed and it's weird but android auto never connects to my sisters 2023 corolla. Also this morning all my sound was coming out of the ear speaker only😮 I had to disable Bixby to use the power button to restart my phone and it got fixed. It's 👍 ok.
22:41 Back market calls most devices with a scratched screen fair, good and up you typically won't have a scratched screen, just scuffs to the body. This is probably why it is in fair condition.
Have had nothing but good experience both buying and selling with Back Market. Even when items didn't work as such, return was seamless and communication was A1
My optiplex uses that same i5 3470 and had same size sdd and ram. I got it refurbished 4 years ago for $200. You can play rollercoaster tycoon. You can get that PC right now with same specs for under $100.
Ordered a Samsung Galaxy S23 from this last year. Had to return it after the camera stopped working and the battery died (the battery was already awful on arrival). The customer service was good but the quality of the product (advertised as ‘excellent’) was no where near as described.
I bought one iPhone SE 20 & one iPhone SE 22 from Back Market in Excellent conditions. Both of them came in brand new with under 10 total battery cycle. The SE 22 also had 11 months of Apple official warranty! I Love BACKMARKET!!!!
I've brought 3 phones from Backmarket. For the most part, I've had good experiences. I brought a Galaxy Z fold 3 and it was basically brand new!. Brought Galaxy S22 Ultra that had a issue with connecting to phone networks so I returned in within 30 days and got another one. The s2nd Galaxy S22 Ultra was listed as Like new, the body was in pristine condition but the screen had some minor scratches. Backmarket did not give me any money back for this but yet they deducted money for a minor scratch on my phone I sold to them. That was frustrating. Other than that, I think it's pretty good deals most times. I always look at Facebook Market and Ebay to compare prices. Backmarket usually cost a little more but they do give you that 12 month replacement or repair warranty, which you won't get from anywhere else, so that could be worth the extra money you pay.
Paying over 150 bucks for beats is definitely a scam. You can pay way less for skull candies and they perform way better in every way. Beats are literal ass.
Bought an iPhone 13 a year ago in "very good" condition and the screen had burn in, it was dirty and scratched all around and the battery had like 80% life. There was literally nothing refurbished about it. I talked to customer support and they just told me to send it back and gave me a full refund. This was on the German store.
It is amazing how you can keep making what is basically the same video over and over and so many people watch. Just to be clear I'm not a hater. Just genuinely impressed you're able to make so much money doing this. Bravo to you sir.
Purchased an M1 MacBook Pro in good condition a couple months ago and it was absolutely flawless except there was a scuff next to the hdmi port which isn't even noticeable unless you're looking for it. I would 100 percent use back market again after dipping my toe in the water
Their prices are not enticing enough especially with so many brands having big sales multiple times a year. Going off MSRP is not useful for those who can get a brand new item for usually less than $50 difference from back market and new. Used to me should be minimum %20 off .
I’ve just hit 40 and taken my iPhone 7 to a iPhone 10. Why do I need the newest iPhone for WhatsApp and pictures? Trick question - I don’t! At 40 I literally bought the first ever iPhone. Improvements over 20 generations are negligible.
Well, my experience was not good tbh. I bought an excellent condition s21 ultra, and when it arrived, the speakers didn't work, and it was really banged up from the edges and sides. Talked to customer service and was told I would wait weeks to send the phone back, get it checked up, and fixed 😐 so I opted to get it fixed myself since i needed it really bad. It's a hit and miss. I had that phone since 2022, I think, and it broke this year. I decided to go for the 50/50 and got an s22 ultra, and this one actually came in very good condition. I'm sure others have gone thru the same lol.
I'd love to see you do a review of CEX from the UK. They have stores on most high streets but their online shop is extensive as hell. They're basically the UK's only trade in place so they buy low and sell high but there are some good bargains to be had. As long as you can pay the UK prices for everything, that is.
I bought an S23 from back market. The issue i had is that it had a message inside saying it was an amazon renewed item and it appeared that the waterproof seal was no longer working and the phone wouldn't turn on after it got wet.
I bought my MacBook Pro M1 from them, and it came in excellent condition with 99% battery health - the only complaint is it is an international version, with an international charger and keyboard and I’m based in the UK. 😢
About 3 years ago I bought an iPhone X in best condition for about £275 and it was described as “fully working condition”. However, about 3 weeks later on a night out I fell over into a puddle and woke up the next day with a water damaged phone. So I contacted them and sent them pictures explaining what happened and they gave me a full refund without any hassle. I noticed after this as well they no longer describe them as fully working because I guess when they replace the screen they don’t replace the waterproof seal 😂
Bought two used iPhones from BackMarket. Great price and condition with over 94% battery health. No complaints. But I have to note that I always check the sellers reviews before i buy. Make sure that the seller has a lot of reviews and over 90%.
Back market can use non apple batteries and use things to prevent it being detected. You should update the iPhone to see if the newer iOS detects anything.
Yeah, but what about the trade in option? Because people say that their product isn't getting received by BM, or they counter their initial offer for a ridiculously low price. I would trade in my PS4 just to get the money sent to my bank, but many people complain about this and say that their bank info is not used and is instead sent to the parent company for a trade in value instead of cash sent to your bank.
My boyfriend got me an Apple watch from them for my birthday, he got himself a Samsung watch. His watch is perfect honestly. My watch, on the other hand, is not the best. They have an 80% battery health guarantee but mine came at 78%. I reached out to customer service to get told despite them not upholding their guarantee that, "it'll still be fine." The battery lasts maybe 3 hours, if that. As soon as I take it off the charger it drops about a percent a minute until it hits 60% then lasts about an hour or so after that. It was also bought at the highest option but the sides came all scratched up.
I’ve had some great success with Back Market. Bought a Z flip 3 unlocked 256GB for $180 at the start of the year. I also got a nice 2012 MacBook Pro which I was able to update to current Os but they had to give me 3 MagSafe chargers cuz the first 2 weren’t compatible.
Gotten several phones from them. They've been really good. Had one phone's battery expand and break the phone. They refunded money in less than a week.
God, I remember when I got my first prebuilt. I paid $741 for a fx 6300, gtx 1050ti and 8Gbs ddr3. That was back in 2018. Now a days, at least when you buy a pre-built, you are guaranteed a modern ryzen/intel series processor and a slightly better gpu with adequate ram... ok half the time.
French customer here. In my country the prices are excellente I have bought 12 items on the site and it was always better then expected for example the phone I’m writing this comment from a iPhone 13 mini I bought for 304€ and it as arrived like brand new 100% battery no scratch headphone and charger
I got the cheapest option PS Vita from back market. This isn’t an exaggeration. It looked brand new. Like it had never even been opened. Not even a spec of dust on it. Of course, all of this changed when I started using it and now it looks like garbage but I haven’t had any issues with it
6:20 was HILARIOUS! I'm currently searching for a 256gb 13 mini and prices all over (Reebelo, Amazon, Walmart, Back Market) are about the same, +/- $30 - are these generally the best or cheapest places to find iphones? Most don't have any issues I assume?
I bought a phone of there and returned it, the seller claimed it was a new phone but it wasn't a EU/UK model and and you could see it was refurbished. So i would avoid black market
I purchased a Samsung z-fold 4 from back market in March I had an issue with the hinge not opening fully after a few months they say that these items are refurbished but in most cases they aren't( I know mine wasn't) and whenever you try to get the warranties coverage they don't always cover saying that the item is too damaged to be repaired if you buy the insurance just know that you're going to have to pay some form of deductible on top of do typically $100 to $200 cost of the insurance
fun story, I bought a iPad from blackmarket and they sent me two by mistake, I offered to send it back but they told me to just keep it
wtf no way lol
Lucky!
nah if i get 2 by accident im never telling them, im keeping that shit
Legally you can keep it, so sellers just tell you to keep it, sell it, or dispose of it.
@@PLC_Productions at the time I was worried they would end up charging me for the 2nd one, was not gonna risk it
Some of the prices on Back market are not bad but some of the prices are horrendous
*back market*
You talking bout the wrong type of market bro, the one you're on about was abolished back in the 1600s 😭
Thats because you are on the Black Market and not Back Market
Sorry for that spelling error that was on me
Saw a old as phone from sony i think that was 1000 once 💀
I bought an iPhone 13 Pro from back market for £330 a few months ago. The only issue is the screen is quite scratched (I chose the cheapest option).
That was gonna be my next phone they still to damn expensive 13 pro even being refurbished
@jake78441 Tbf the 13 pro is like the best iPhone they have released in the last 6 years.
I bought a standard iPhone 15 for 500$ in fair condition and it came with 100% battery and a very tiny scratch bottom left corner on the phone. Best deal ever if I’m being honest I saved 300
@@omars1369 Damn a 15? for $500?
@@jake78441try ebay refurb i got my 13 from there
I SAW BLACK MARKET NOT BACK
Same
same
😂😂😂 same 🤣🤣🤣
I thought the same when I first saw one of their ads
Same. I thought that was illegal how is this still up until i realized it was something way different lmao
Random online tech market exists.
Austin - Could it be a SCAM?
Bro also got amnesia as he made the same video a year ago lol
Gotta crank that content
I've brought 4 devices from back market. UK user here. 13 pro max. 12 pro. 11. And samsung A55. All either fair or the worst one (not sure which) and from all of em. Never had anything delivered below expected. You have tiers, and it explicitly says what you COULD expect. It's a great place for cheaper secondhand phones and I'm impressed with my experiences
💞💞
Why didnt you buy the phone from ebay auction. You would guarantee an exact tier of the phone could ask for further photos it would be cheaper and you would have 30 days return incase anything wrong.
@mrm8818 Lots of people, for some reason, don't trust private ebay sellers.
Every dyslexic person: "Of course the black market is a scam Austin, what a silly question!"
Black market is illegal, not a scam
$79 for a 4th gen Touch is horrendous. I got mine off of eBay for $10. It's a 32GB one, and honestly, it's in better condition.
When? Because iPods have risen in price over the last 2-3 years
By alot
that cant be real unless you got really lucky with your seller
when did you purchase your iPod bc the resell market went up like crazy
I bought a Macbook pro mid 2019, 32Gb and 512gb for 480 dollars. Not a single scratch, great condition. It's been 6 months already, still works fine. I code, browse and use GPT etc.
Only issue I had was the charging cable gave up, I had a chat with the customer care, so the seller sent another cable for free plus Backmarket gave me 30 dollars 🎉. I'd say the experience was great.
Same. i bought the same computer but for 700. i bought the one with 5500m gpu but they sent me the 5300m i message them the issue they gave a $80 refund.
@damirjonshahobidinov2479 oh. That's very rare from them. Was this in US or UK?
@@TheLogicalHuman2024 it was in the US. In the listing it said i9 9th gen with the 5500m gpu only the gpu was incorrect. the cpu was what this listing said
@@damirjonshahobidinov2479 alright. Glad to know they acknowledged it.
32gb ram ?
Someone bought that 650$ "gaming" pc from the official site, pulled out the graphics card and sold it for 650 again. PLUS, he's gonna sell the card too. Genious lol
my phone is from Back Market. 12 mini 256GB in purple for £250 here in the UK and not a scratch on it. Everywhere else was charging a good 100-150 more so I figured I'd give them a shot and no regrets from me. From what others are saything, it is a bit hit and miss. And the name is a little unfortunate because people always read/hear it as black market...
Got literally the exact same phone but for £195 bro u gotta wait for the deals trust me
Same colour 2
what was the battery health
@@squidgydatrival6448 where did you purchase from
@@fasn279 %85 I think gone down now and is 82 but got like 8/9 months
backmarket is terrible... their customer support is also garbage. did a return and it got to the seller and the seller claimed he didnt receive the return and customer support just did the usual "file a police report". my city doesnt do reports for stuff like that and i was basically out of luck. no product and no money.
If you paid with a card dispute the charge.
Thats your experience though, not everyone has experience that.. YET, and i mesnt yet as in maybe it will happen more with other people and probably does happened to other people sometimes
@@xnamkcor I did. Took so long and it was barely sided on my end. Definitely not worth the hassle
@@ゴールデンウィンダ any platform like backmarket has these issues. They mostly have 3rd party sellers. It’s either you don’t get what you paid for or you’re out of luck. I already knew someone who this happened to as well. They ordered an excellent condition phone but the whole screen was scratched. Yes It might not happen to everyone but it does happen.
Idk I’ve been using backmarket for years and everything has been fine for me, I guess that’s just unfortunate on your part or maybe it’s your country, since I’m from the uk
Ive bought a TON off back market for YEARS. When they first started out, years ago, I got Ipods, both locked, and they sent us both new ones.
Their issue is they only use stock photos to make people go for the cheapest option and make them think they're getting a good deal.
When you get the phone you can notice a lot of wear and tear depending on the grading option you've chosen.
They should just put actual images of the phones they have or have a system where when the customer purchases something the actual images of the device they're getting gets sent to them so they know what they're getting.
So only me who read that as black market ?? 💀💀😭
That’s why I clicked on it
I'm pretty sure even the black market has better deals
They actually have ad that jokes about them being mistaken for the black market, saw it the other day.
I did too
Never even noticed it until reading this comment
I bought a MacBook Air from them in 2023 and it worked great. Then.. MONTHS later, I have no idea what happened but it got some sort of firmware lock. It was so weird. I took it to the Apple Store and they could not fix it because I was not the original purchaser of the computer. Luckily it was within the year warranty so they returned my money. Their customer service was great.
So happy to hear you had a good customer service experience! We're always working to improve how we assist our customers 💗
Bought an upgraded 2015 MacBook Pro for like 400-500 off there, and the condition was honestly like brand new. No scratches or dents aside from a very small line on the bottom, charger was apple genuine with the plastic peels still on it, and they had even installed a brand new battery during refurbishment.
I made sure to do a lot of checking on the individual sellers and got lucky I guess. The way I see it though, people will immediately treat backmarket like a retailer when it’s really just a platform like eBay with some standards in place.
If you buy off of there, your experience is going to depend solely on the individual seller, so make sure to check reviews beforehand, especially if something is priced below avg.
I'm surprised we got Back Market 2 before Swappa. Swappa is the OG in this space.
Love Swappa
Me too
The 2019 16” MacBook is a perfect example of why I don’t buy Apple Products “new”. I bought my 2019 16” with i9, 16GB of RAM, 4GB 5500M Radeon Pro, and 1TB storage “refurbished” from Apple for about $2700. That was well before the M1 was announced, and it’s still my daily driver for things like Lightroom Classic and FCPX.
14:55 So someone bought a PC off Periphio, took out the hardware and swapped it for whatever they had laying around, and traded it to Back Market to recoup most of their costs for the new PC.
Knowing most stuff on Back Market is sold by 3rd parties, I wouldn't be comfortable buying anything from them.
Would say PC wise at least. Sadly most online shopping now in days will be gone through with some type of 3rd party which is why we see so many drop shippers.
My experience with Back Market says that their customer support would sort this issue out really quickly with the buyer.
My experience with them says otherwise m
What I don't get with these $600 "gaming" pc listings is why go through all the trouble and money with the packaging/foam insert/all the adapters etc.. when they can easily add an rx 570/580 or gtx 970 in there for like $50 and actually turn the product from scam to just an overpriced but useable gaming pc.
We ordered an iPhone XS for our son and they sent the wrong colour and the battery health was well bellow what Back Market claimed, we sent it back and they sent a replacement in the right colour with better battery. Fast forward a few months and my sons phone accidentally got wet and died despite being IP68, so it was fairly obvious that the phone had been opened at some point and poorly repaired. A family friend ordered an iPhone 12 for their daughter and the phone that arrived was garbage, it had a cheap 3rd party battery and a noticeably lower quality replacement screen, which cracked after a couple of days use.
I think ordering from Back Market is basically a gamble, you might end up with something decent, but there's also a good chance you'll end up with something that has cheap low quality replacement parts. If you suspect any part of your new device has been replaced then return it, as there's a good chance any replacement parts used will be cheap garbage and the repair work is likely to be of a similar quality.
I got an “Open Box - Excellent” pair of Beats Studio Pro for $120 at Best Buy. They were still sealed somehow and never opened. For $120 they are practically the best value headphones i’ve ever bought
In backmarket the problem is that it is usually very little discount than a new one, it is never worth it here in Spain
What even is the meaning of “refurbished” anymore? I thought it means checked, cleaned and broken or scratched parts have been replaced. But I guess nowadays refurbished means “it’s used, we didn’t clean it and we won’t even show you a picture”
I got an IPhone 11. Worked fine, but overheated extremely quick. dropped it in water. went to a local repair shop to get it fixed. As I’m waiting I hear the repairman yell out to me did I fix this phone already/did I already have it fixed before. I said no, but I did buy it from backmarket. I was then told I did not have any of the water resistant parts installed in my phone. And a lot of missing components for heat dissipation, so I’m guessing so form of thermal padding. I was dumbfounded because it was my second purchase from them. I contacted them. They asked for proof from a Verified Apple Store. Why would I go to an Apple Store to get a second hand iPhone fixed?? Never buying from them again though. Get your phones looked at to be safe if you’re buying or have bought from them guys.
BackMarket for me has been great. A lot better than wasting my money on newer items.
Here in Germany they're way too expensive. Like double or tripple the price the items would go for on ebay.
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is that actually them@@backmarketusa
I've purchased many things through backmarket mostly iPhones and MacBooks. I've never encountered any problems except an iphone 11 that it's camera wouldn't focus, made a return/repair request, printed the return label and got my money back when i sent it back. Good support and good prices (most of the times).
I've bought a few iPads off BackMarket, both with cellular. The second one came with a magic keyboard for $700 all in. And it had AppleCare on it already! Super happy with our purchases!
25:03 thanks to Austin Evan’s, about a year ago I bought a Magic Keyboard case for our iPad Air M1 on Back Market. No complaints!
YAY!
I got my S23 Ultra from Back Market last year and it's perfectly fine. I went for the second-best quality and ended up ant having any scratches at all. The speaker has gotten kind of low but I also get a lot of gunk in the speaker from work That I cannot really get out. It's still loud enough just not as loud. I like that they encourage you to go through a full system test when you get the item to test all the sensors, screen, speakers, cameras, and microphones.
I'm actually watching this from an S23 ultra that i got from Backmarket back in May. Aside from the fact, the 1st one they sent me was for the wrong carrier, and I had to send it back for a replacement. I haven't had any issues. About $750 I paid for excellent condition 256gb.
I purchased my S23 Ultra that im currently using. I could tell there was a thin line where it seems repairs were made to the screen. A few weeks ago my screen cracked in that same exact spot through no fault of my own. Its not a big issue but i would advise anyone who buys from this website to be aware of what they're getting exactly before purchasing. Overall, though, i am satisfied with the phone though. You get what you paid for, right?
Was the s23 ultra in excellent condition?
I tried to buy 2 MacBooks from back market for school but they both came with faulty battery even though i ended up getting good conditions.
Never buying from that website again..
The $135 Vita made me spit out my drink, makes me glad I bought mine on a local website. For $90 it only had a few scratches on the back and nothing else wrong with it. The screen was good as new and was already modded with an SD2Vita adapter as well with a decently sized SD Card included.
Only issues with back market are the speakers on any iPhone regardless the condition. They use cheap alternatives that makes it last for a few months then the speakers blow out. Everything else is good so far but speakers are terrible
I bought from them a handful of times. Just over a year ago, I bought an 11 Pro Max in excellent condition and it was sent in just a bubble mailer. The whole thing was completely scratched up. The refunded me leas than the price difference for the next condition down, and it was in worse condition than the lowest conditions they offer. I’ll never buy from them again.
I ordered a refurb Galaxy S21 Ultra from them after an order from Amazon fell through. Chose premium condition for only a little more money than I would have paid for "good" condition at Amazon. My phone on arrival was spotless aside from the residue the camera protection sticker left on the body - no nicks or scuffs, screen in perfect condition, battery like new. Very happy with my purchase from them.
amazon refurbished is shit. If someone sends back something that is defective they resell that *same exact thing* as refurbished without fixing anything.
We're so happy you love your premium Galaxy S21 Ultra 💚
@@backmarketusa hell yeah official channel
I got the exact same one but locked to tmobile and in fair condition but honestly it looks like new they probably ran out of fair and gave me a better quality one I'm so happy with it.
When I bought a galaxy Z flip 4 on back market it was in the condition inoayed for, aside from when flipping the phone open or closed it would power off the device. I think any refurbished/used tech requires reading reviews from the seller.
me every time austin says accoutrements:
"you keep saying that word. I do not think it means what you think it means..."
I bought a MacBook pro M1 chip (good condition) from Back Market and it was garbage. They refunded my money. The costumer service was horrible
$190 for a first gen 3ds is HORRIBLE, should be no more then $80 maybe $110 but $190??? Its not even a special edition or a new 3ds!
I think the purple one is sort of uncommon but gamine consoles as a whole have gone way up and it sucks, glad all my old stuff still functions well
@@animeloveer97 and can be repaired cheaply too with parts from ali express
Got my O3DS XL for $700 US I think it was good deal
I’m in the uk. I ordered a s24 ultra recently. The packaging was a disaster. It was wrapped in a tiny peace of bubble wrap, the phone was in excellent condition. But was a USA manufacturered model. So it wasn’t getting all 5g bands and I couldn’t register the device to myself through Samsung. Back market said they couldn’t replace it and could only supply a £10 discount. I will no use them again. The thing is when contacting them they said they “need to discuss it with the seller” so they are just a reseller and don’t refurbish devices.
They have a 30 day returns policy in the UK, why wouldn't you just send it back?
It's even legally protected for the first 14 days after you receive it (well 15 days technically).
I’m going though that process now. But that information should be included
I bought a google pixel 8 and they sent me a Japanese model, thought that was weird but not a problem everything was still in English, it was only when i started taking pictures i realised the shutter sound would not turn off and the setting for it was greyed out, did a little research found out that Japan has a big upskirting problem so Google phones have blocked the ability to turn the sound off. The sound quickly drove me insane so returned the phone. My question is why was i sold a Japanese model in the UK?
I bought my Kim Kardashian’s beats headphones (HARD TO BUY NOWADAYS BTW) and it says it was very good condition…
It was literally sealed brand new and legit.
You can get m1 for the same price n if you buy eBay refurbished you get 2 year warranty from allstate
I just asked a coworker about this site! Glad you are reviewing it
Poor customer service! I bought a MBPr and the battery was bad on day one, the speakers blew out and I sent it in for service. They sent it back with a speaker that lasted about 3 months and the battery was bad that they installed.
When I called them on it they said "your computer was serviced" and then cut off the chat. The battery service is about 20% of the cost of the MBP. The speakers are damn hard to replace, so I use headphones instead.
I posted a bad review on their site, and that review never showed up. Too bad they don't serve the customer because it's a great idea. Part of the problem is how hard it is to work on Apple products. Speakers, keyboard, battery are all hard to replace.
That $600 "gaming" pc was an avenger level of scam.
I bought an iPhone 12 pro max and they send me only the 12 pro which was a whole $150 difference at a time and I bought excellent condition and the battery was around 85%, I never felt safe to buying from that site. There was no refund after back and forth with the team...damn crap.
16:11 : Calling that a gaming pc is like saying Lunchly is food, for any existences, that is/has been dead or alive at any point. It's garbage, it's a scam!
I bought a thinkpad that came with a broken keycap, returned it and got one that barely charged
Me and my family have bought an iPhone XS, 12 Mini, iPad Air 3rd gen and 12 Pro off BackMarket and they all work well. The only downside is battery health can be lower because the batteries are not freshly replaced.
My last 3 phones have come from BackMarket. I've largely been pretty happy with them. They goofed up the S22 I got though by giving me a white one instead of black and gave me a lighting charger but offered me 5% discount to keep it and £10 to get a USB-C charger for it. It also turned out to be dual sim instead of the single sim I ordered and though I got the "Good" option, it was in pristine condition.
I just went to Sony to send in my PS4 and PS5 for trade in after seeing your refurbished consoles directly from the company video and they sent me to back market. Their cash for these consoles were not bad at all, $280 for an excellent PS5 and $122 for an excellent PS4 Pro. They also offered me $158 for my Xbox one X. It’s about what you would get on eBay without the eBay fees. I was happy with that.
Yeah but did you send any of it in and did you get the money sent directly to your bank, because lots of people are saying it "got lost in the mail" of that they never received the money in their bank account.
BackMarket is one of my favorite places to buy older phones from 2013-2019.
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They always have over preformed on the quality when I chose worse quality options
I bought a 512gb Alpine Green iPhone 13 Pro in Excellent condition on back market last Sunday and it arrived Tuesday (I live in Lisbon and it came all the way from France) I payed 600€ when the price on Swappie(another quality refurbisher) was around 800€, the phone was in mint condition literally no scratches, battery at 86% but I didn’t opt for a new battery so I would say it wasn’t a scam for me. However I would recommend checking the seller reviews as backmarket is a marketplace for refurbishers
I bought a used but refurbished and in good condition Alienware X15 R2 off of Back Market about 8 months ago. Specs are 12th gen i7 CPU, Rtx 3080TI, 2TB storage, 32GB with a 2 year warranty ram for $1400. Honestly it was worth it.
That's kind of on par if slightly more expensive than building it yourself, so pretty decent deal
Honestly never end this series all the vids are good
I bought a Pixel 9 Pro from Back Market.
The phone is in really good condition.
However, their insurance Evy is a scam.
I dropped it, the rear glass back cracked and they refused to repair it, even though they advertise they cover accidental damage
I loved how the og 3ds looked, but it's THE most uncomfortable to use
For real it made my hands hurt so much due to the bricky design which is odd cause my dsi doesn't have that issue
The switch is garbage to use.
I bought a s22 plus a month ago. The metal was scuffed and it's weird but android auto never connects to my sisters 2023 corolla. Also this morning all my sound was coming out of the ear speaker only😮 I had to disable Bixby to use the power button to restart my phone and it got fixed. It's 👍 ok.
22:41 Back market calls most devices with a scratched screen fair, good and up you typically won't have a scratched screen, just scuffs to the body. This is probably why it is in fair condition.
That Dell also has to be running the Dell PSU, if you look it is one of the versions with a proprietary connector, so it only works with their PSU.
Have had nothing but good experience both buying and selling with Back Market. Even when items didn't work as such, return was seamless and communication was A1
My optiplex uses that same i5 3470 and had same size sdd and ram. I got it refurbished 4 years ago for $200. You can play rollercoaster tycoon. You can get that PC right now with same specs for under $100.
Ordered a Samsung Galaxy S23 from this last year. Had to return it after the camera stopped working and the battery died (the battery was already awful on arrival). The customer service was good but the quality of the product (advertised as ‘excellent’) was no where near as described.
I bought one iPhone SE 20 & one iPhone SE 22 from Back Market in Excellent conditions. Both of them came in brand new with under 10 total battery cycle. The SE 22 also had 11 months of Apple official warranty! I Love BACKMARKET!!!!
I found that a lot of the phones Back market sell have aftermarket batteries fitted instead of having genuine apple or Samsung batteries
We got a dud on Black Market. A few years ago iPhone 11 Pro Max battery would die after an hour. Returned it a few days later for full credit.
Stealing the "these are multiple frames per second!" sentence for the next crappy pc experience I'll get
I've brought 3 phones from Backmarket. For the most part, I've had good experiences. I brought a Galaxy Z fold 3 and it was basically brand new!. Brought Galaxy S22 Ultra that had a issue with connecting to phone networks so I returned in within 30 days and got another one. The s2nd Galaxy S22 Ultra was listed as Like new, the body was in pristine condition but the screen had some minor scratches. Backmarket did not give me any money back for this but yet they deducted money for a minor scratch on my phone I sold to them. That was frustrating. Other than that, I think it's pretty good deals most times. I always look at Facebook Market and Ebay to compare prices. Backmarket usually cost a little more but they do give you that 12 month replacement or repair warranty, which you won't get from anywhere else, so that could be worth the extra money you pay.
I’ve bought an iPhone 13 Pro and an s20 ultra from back market I love it I’m planning to get my next phone an s23 ultra from there too
Paying over 150 bucks for beats is definitely a scam. You can pay way less for skull candies and they perform way better in every way. Beats are literal ass.
Bought an iPhone 13 a year ago in "very good" condition and the screen had burn in, it was dirty and scratched all around and the battery had like 80% life. There was literally nothing refurbished about it. I talked to customer support and they just told me to send it back and gave me a full refund. This was on the German store.
It is amazing how you can keep making what is basically the same video over and over and so many people watch. Just to be clear I'm not a hater. Just genuinely impressed you're able to make so much money doing this. Bravo to you sir.
I want to buy an s23 ultra phone but im kind of anxious that they bring me a locked phone, should I give it a shot ??
Chose an excellent Apple Watch from back market…has the most obvious scratch right on the front screen. They offered me $8 back.😐
Purchased an M1 MacBook Pro in good condition a couple months ago and it was absolutely flawless except there was a scuff next to the hdmi port which isn't even noticeable unless you're looking for it. I would 100 percent use back market again after dipping my toe in the water
Their prices are not enticing enough especially with so many brands having big sales multiple times a year. Going off MSRP is not useful for those who can get a brand new item for usually less than $50 difference from back market and new. Used to me should be minimum %20 off .
I’ve just hit 40 and taken my iPhone 7 to a iPhone 10. Why do I need the newest iPhone for WhatsApp and pictures? Trick question - I don’t! At 40 I literally bought the first ever iPhone. Improvements over 20 generations are negligible.
Well, my experience was not good tbh. I bought an excellent condition s21 ultra, and when it arrived, the speakers didn't work, and it was really banged up from the edges and sides. Talked to customer service and was told I would wait weeks to send the phone back, get it checked up, and fixed 😐 so I opted to get it fixed myself since i needed it really bad. It's a hit and miss. I had that phone since 2022, I think, and it broke this year. I decided to go for the 50/50 and got an s22 ultra, and this one actually came in very good condition. I'm sure others have gone thru the same lol.
I'd love to see you do a review of CEX from the UK. They have stores on most high streets but their online shop is extensive as hell. They're basically the UK's only trade in place so they buy low and sell high but there are some good bargains to be had. As long as you can pay the UK prices for everything, that is.
I bought an S23 from back market. The issue i had is that it had a message inside saying it was an amazon renewed item and it appeared that the waterproof seal was no longer working and the phone wouldn't turn on after it got wet.
I bought my MacBook Pro M1 from them, and it came in excellent condition with 99% battery health - the only complaint is it is an international version, with an international charger and keyboard and I’m based in the UK. 😢
All the batteries of the iPhone and Mac’s I naught needed to be replaced within the year and some working two. Very cheap refurbs
About 3 years ago I bought an iPhone X in best condition for about £275 and it was described as “fully working condition”. However, about 3 weeks later on a night out I fell over into a puddle and woke up the next day with a water damaged phone. So I contacted them and sent them pictures explaining what happened and they gave me a full refund without any hassle. I noticed after this as well they no longer describe them as fully working because I guess when they replace the screen they don’t replace the waterproof seal 😂
Bought two used iPhones from BackMarket. Great price and condition with over 94% battery health. No complaints.
But I have to note that I always check the sellers reviews before i buy. Make sure that the seller has a lot of reviews and over 90%.
Back market can use non apple batteries and use things to prevent it being detected. You should update the iPhone to see if the newer iOS detects anything.
Yeah, but what about the trade in option? Because people say that their product isn't getting received by BM, or they counter their initial offer for a ridiculously low price. I would trade in my PS4 just to get the money sent to my bank, but many people complain about this and say that their bank info is not used and is instead sent to the parent company for a trade in value instead of cash sent to your bank.
My boyfriend got me an Apple watch from them for my birthday, he got himself a Samsung watch. His watch is perfect honestly. My watch, on the other hand, is not the best. They have an 80% battery health guarantee but mine came at 78%. I reached out to customer service to get told despite them not upholding their guarantee that, "it'll still be fine." The battery lasts maybe 3 hours, if that. As soon as I take it off the charger it drops about a percent a minute until it hits 60% then lasts about an hour or so after that. It was also bought at the highest option but the sides came all scratched up.
Pay less get less like, no shit 😂
I’ve had some great success with Back Market. Bought a Z flip 3 unlocked 256GB for $180 at the start of the year. I also got a nice 2012 MacBook Pro which I was able to update to current Os but they had to give me 3 MagSafe chargers cuz the first 2 weren’t compatible.
Gotten several phones from them. They've been really good. Had one phone's battery expand and break the phone. They refunded money in less than a week.
God, I remember when I got my first prebuilt. I paid $741 for a fx 6300, gtx 1050ti and 8Gbs ddr3. That was back in 2018. Now a days, at least when you buy a pre-built, you are guaranteed a modern ryzen/intel series processor and a slightly better gpu with adequate ram... ok half the time.
I don’t know why, but the refurbished videos, no matter what site or brand, are some of my faves. Very hyped for a new video!!
French customer here. In my country the prices are excellente I have bought 12 items on the site and it was always better then expected for example the phone I’m writing this comment from a iPhone 13 mini I bought for 304€ and it as arrived like brand new 100% battery no scratch headphone and charger
I got the cheapest option PS Vita from back market. This isn’t an exaggeration. It looked brand new. Like it had never even been opened. Not even a spec of dust on it. Of course, all of this changed when I started using it and now it looks like garbage but I haven’t had any issues with it
6:20 was HILARIOUS! I'm currently searching for a 256gb 13 mini and prices all over (Reebelo, Amazon, Walmart, Back Market) are about the same, +/- $30 - are these generally the best or cheapest places to find iphones? Most don't have any issues I assume?
I bought a phone of there and returned it, the seller claimed it was a new phone but it wasn't a EU/UK model and and you could see it was refurbished. So i would avoid black market
I purchased a Samsung z-fold 4 from back market in March I had an issue with the hinge not opening fully after a few months they say that these items are refurbished but in most cases they aren't( I know mine wasn't) and whenever you try to get the warranties coverage they don't always cover saying that the item is too damaged to be repaired if you buy the insurance just know that you're going to have to pay some form of deductible on top of do typically $100 to $200 cost of the insurance