What NOT to Say During a Treatment Presentation | Dental Practice Management Tip of the Week!
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- เผยแพร่เมื่อ 27 ก.ค. 2024
- Treatment acceptance is a vital component to a successful dental practice. And even more importantly - the better your treatment acceptance, the more patients that are receiving the dentistry that they truly need! In this week's tip we'll cover how to talk about treatment with patients - including what NOT to say - so that patients really understand what's going on! Enjoy!
Excellent points 👏
My opinion is to call for a meeting with the team and have a plan in place for operations & communications. Congruence is the key, otherwise, trust will be violated ... difficult to fix and will negatively impact the clinic's image.
Question for you all! What is the best way to engage the patient after you present the treatment fee and they are non responsive? They may even say ok great! So you assume they’ll start but then as you proceed with paperwork they say oh no I’m not starting! They just sit their unresponsive. Thank you! Advice needed!
It's important that before even presenting paperwork that you gain an understanding with the patient. I always ask " So, how do you FEEL about Dr.'s treatment plan?" This opens the floor for discussion.
Large words are not going to impress a patient if the patient doesn’t understand what those words mean
I was wondering if someone could help me fix a problem I am having. I am the treatment planner in the office I work in Canada and for the pass 8 months every time I make payment plan arrangement with patients for major treatment like crowns, bridge etc. The dentist ends up doing other treatment not planned causing the patient to have a large out of pocket expense and I have to be the one to call the patient and tell them they owe more that agreed upon. My manager blames me for not doing my job properly. It's causing me to be hated by the patients and the staff and I am very stressed because of this issue and I don't know what to do. Please help me find a solution.
This has happened to me before, not to the extent that it is you, but if it's becoming an issue would talk to the dentist and tell them that doing random procedures that aren't in the TP that he/she originally set out, has a direct effect on the patients insurance and out of pocket expense.
Tell them that in order for you to coordinate benefits effectively and grow a trusting relationship with the patient, the dentist HAS to bring it up with you before he goes off course with the TP so you can adjust the coordination their benefits and give the patient proper warning. Also, the patient HAS to be told before any changes happen to their TP and any work is done.
@@RaleighBecketGipsyPilot thank you i will try that
You're welcome. I hope it helps. Either way, the only way to work this out is as a team. If you are unable to speak to the team about this situation, or they think you aren't doing your job correctly, ask them on ideas on how - they - would handle the situation.
Tanisha-Gaye Zanier
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Tanisha-Gaye Zanier