CDK Global Cyber Attack: Major Disruption in the Automotive Industry
ฝัง
- เผยแพร่เมื่อ 14 ต.ค. 2024
- In this video, we explore the unfolding cyber attack on CDK Global, a leading provider of technology solutions to the automotive industry.
We'll discuss the impact of the attack, how it has disrupted operations across the globe, and what this means for the automotive sector.
Does this cyber attack impact your dealership? Let us know in the comments!
Join us as we break down the details and examine the broader implications of this significant cybersecurity incident.
Don't forget to like, subscribe, and hit the notification bell for the latest updates on cybersecurity news!
Risk Assessment Link - Get Started Today!
cybersecurity....
Get Ready for CMMC: Free Webinar:
getready4cmmc....
Comply with FTC Safeguard Rules:
ftcsafeguardsc...
Are you confident with your cybersecurity posture? We can help. Contact us at: www.xitx.com/c...
📱Connect With Us 📱
Email: bhornung@xitx.com
Website: www.xitx.com
Facebook: / bryanmhornung
Instagram: / xactceo
Twitter: / xactceo
LinkedIn: / bryanhornung
![[UNCUT]“ฅนตื่นธรรม”ปะทะ“หมอปลา-ปู่มหามุนี-อั๋นโอกิ”สะเทือนกระทรวงเวทมนตร์ Iคนดังนั่งเคลียร์I10 ตค.67](http://i.ytimg.com/vi/peMD_SAkwNc/mqdefault.jpg)
Service advisor here. Been writing work orders with pen and paper. No end in sight so far.
I am so sorry
SAME HERE BRO , My hand is HURTING .I never have used these hand writtens Repair orders so it was tough with a stream of customers with diagnostics 😭
Just got bitched at by a customer, pray for me
It sounds like you're managing under tough circumstances. Thanks for sharing your experience!
Figurring Out status updates when it’s a teammate’s client, and they forget, don’t know which advisor it is, fun!!!
Well said. As a former dealership employee it was interesting to note the "lack of service" at CDK in the last decade or so. No IT help when there were problems and only so-so answers to problems when we saw the sales rep every year. Most dealerships are too afraid to change Dealer Management Systems due to the breath of information contained within (ADP/CDK) and the lack of integration when switching. CDK is the biggest, almost a monopoly in my opinion. Bad service combined with an old operating "foundation" and I'm not surprised by the current events.
It's very valuable to hear firsthand accounts like yours. Surely, the automotive industry has a long way to go when it comes to its IT infrastructure.
IT manager for an auto group here... I am at happy hour! Nothing I can do 'cept drink vodka...
I work for an MSP that handles multiple auto dealerships. Got lots of angry calls today. Nothing I could do as it's CDK's problem to fix!
😁
Honda dealer here. Everything is stagnated and we've switched to the lost ancient art of handwritten paper. My grandpa is laughing at us saying "Back in my day..."
😁
Parts guy here. Absolutely no fun. Very concerning that there isn’t a back up plan, because who knows how long this will last.
I can imagine this to be really tough for all employees. This highlights the importance of incident response planning for companies.
Im the parts manager for a bodshop at a dealership. Its hard enough to get parts in general but now this, end of the month too... We went to excel spreadsheets for parts inventory and to place SORs but the parts I do have I cant invoice or receive them in the bodyshops RO system cuz they arent invoice through CDK.
Very bad no one knows what to do. Pretty easy fix but have to know how. Oh wait, wrie it down. !
we were supposed to go pick up my mothers new car from Porsche today, got called first thing in the morning and was told CDK was down. it’s nuts!!
Oh no, that's really disappointing!
BMW tech here, it's like things were 20 years ago when I started. If anything, it has taught us to have a backup plan. Hopefully, it gets resolved soon with minimal impact.
@GiveMeTheRedPill yea, same, but maintaining optimism, or just naieve lol. The jobs have to get done, and mo ey has to be made
@GiveMeTheRedPill I heard the same thing.....weeks.
Thanks for sharing your insight!
Toyota dealer here, shit’s fucked bud.
Yeah not a good situation at all
We are far too reliant on technology and we’re paying for it and we have a fragile and frail infrastructure.
True!
At this point, the companies that are not prepared for this are part of the problem. Allowing this is unacceptable
Correct and they won't change until individuals start demanding better protections of their data. Being down is one thing, the data they steal is a whole other problem.
Trust me such an innocuous mundane tool that you pay no attention too can cause the most drama in your life. You can’t prepare for everything and how were dealerships supposed to prepare for hackers for a 3rd party web developer who’s main tools are used for checking people out through service for their cars or parts…?
I run a parts department at a nissan dealership and this sucks.
nissan Dallas parts here 😭💯
This CDK outage must be a real pain for parts departments everywhere. 😓
I hear you! 😓
I work at a CDJR dealership. And yes we use CDK. We have been basically dead in the water as far as having a computer system to use. We've lost time & revenue due to this mess.
Maybe CDK will finally do some much needed updates to their system & security IT. Thank you for the information.
It must have been tough for you. Thank you for sharing your experience.
i work for a high volume bmw dealership and it’s been wild, and it was only the second day.
luckily we still have our mpi system that we’re using to generate temporary repair orders so we can still service cars, quote/order parts etc.
as technicians my shop is paying us our weekly average in hours so that’s a plus. we can’t really shut down/go home early since we service a shit ton of cars.
i just hope this doesn’t last for weeks technician morale can drop in .5 days when it’s hot and cdk isn’t working 😭.
what mpi system are you using?
Thanks for sharing your experience. It's great that you at least have a backup plan with the MPI system.
Dealership tech here, did independent shop only for the last 20+years. Sad that so many Dealerships relay on CDK. So much that the Dealerships do is not efficient and a bunch of bull. You'd think they would have a better system that is more efficient and modern technology.
Also whoever did this hack only asking for $300 million with so many Dealership and cdk involved $300 million is pennies to 15k Dealerships supposedly affected.
Bingo. I totally agree. CDK too lax and not making investments to their ancient software and got caught with their pants down.
@petmitsu imagine how many "I.T. companies" are in the same boat?
Lol, but why would the dealership even pay? They are already paying cdk a lot for their services lol.
writing deals with quill and parchment sending ravens to the bank your approval should be here next week
😁
Hopefully all these car dealerships protected their investment in this software and purchased the Super Ultra Platinum Extended warranty plan when they bought it
Ouch
I'm sorry. We don't cover ransomware.
I was at a dealership today and I refuse to take the vehicle without doing all paperwork. Something felt off but I did put a deposit down to hold the car cause I really wanted
Smart move being cautious with the paperwork!
Ford store in the DMV. We sold 7 manually today. Gotta get it done
💪
Reynolds and Reynolds is sitting back watching 👀. Oh you thought our prices were too high compared to CDK... How is that price savings looking now. Buy we arnt mad at ya we're still accepting new customers.
It's always good to have options. 😊
Toyota service advisor here…pen and paper manual ROs are the name of the game rn. Parts isn’t able to order anything so if this goes on long enough idk what will happen.
Thanks for sharing your experience. I can only imagine how challenging that must be right now.
Long Island NY totaly down... CDK now reports a second attack last night and shut down services completly again
Sounds like Long Island is getting hit hard. A second attack suggests that the first wasn't probably handled well.
As a cashier. its gonna be a pain in the ass scanning all paperwork once they input the information on cdk
I can imagine how frustrating that must be for you. 😓
If we get that info back…
NEEDLESS TO SAY: After this breach TWICE, they will lose many customers.
Agreed, cybersecurity breaches can have a significant impact on customer trust.
work as an msp focused on dealers, they're using pen and paper to do deals, dealerships are at a standstill, cdk is a shit show, would be surprised if this is sorted out in less than a week, this effects all levels crm, payroll, sales, everything and they're all intigrated
Probably the same experience with other MSPs handling auto dealerships. Thanks for sharing. With the scale of the attack, this might indeed take more than a week.
so none of these places have a cold or warm site to use for back up ?
It seems like that might be the case for many, based on these comments.
Honda dealership we’ve been down all day… manual handwriting ros is awful 😞
😣
Finance manager here and we’re running smoothly we switched from cdk to Reynolds a little bit ago. I feel for all the dealers that are basically blacked out right now.
What a great timing! Glad for you.
My dealer group just switched to Tekion from having CDK for decades 2 months ago. Crazy timing for sure. It is still effecting our tag system (CVR) which runs through CDK somehow, so we cant make tags for sold vehicles.
Wow, crazy timing indeed!
Audi dealership here…I also work at a dealership that has cdk software…in the service dept…can’t pull up any customer information…can’t see warranty info vin# or anything..been down since weds morning and when I left today it was still down…hopefully by Monday this gets resolved…but there will be a mountain of paperwork to do by then…argh…we are taking calls but can’t do anything for anyone at this point…
Wow, that sounds really frustrating. It must have been difficult to speak with customers with nothing to say.
Tech- no flag hours just I owe yous!
If the system is still down by Monday then nobody is getting paid. Just IOUs. How many sales people are living paycheck to paycheck? This is a disaster 😭
That's a massive worry. Hopefully, payroll systems gets prioritized.
Damn! I work for a finance company and process the payoffs for dealer trade-ins and insurance total loss claims. One of the managers at a local dealer emailed me that CDK was down but i didn’t grasp the severity of the issue, i thought it was localized to this one dealer.
Sounds like a tough situation to manage.Yeah, it's affecting almost all dealers.
Was on the way to pick up a car 3hrs away. Dealer called and said turn around. Damn it!!
feel this
That sounds really frustrating!
Flat rate Tech here at Hyuandi dealership, been doing it the old school way to recommend services. It’s fun 😂 and honestly one software to use for 15k dealerships is insane..
I was just telling someone the other day to have a backup incase the system goes down. I guess it is a matter of time before internet or system goes down. Having a backup is always best. Not because of an if something happens, but a when it happens.
@@KellySeely-fk4pb exactly. It’s always a plus to have a backup plan. Also something I learned in the Corps 🤣 if plan A goes to shit, always have B C D E F in place.
@@jackwatson8966 You are exactly right! When I mention back up plans, it usually falls on deaf ears. Technology is great when it works. But what if it doesn't? Lots of our world hasn't "cross trained" in the unfortunate time when internet or computers are down. But in many cases those that want some paper are the bad guys.
Sounds like you're managing well! Has the situation already improved?
What's the main link on how hackers get in? The emails or what?
It all depends but usually a combination of things has to happen. Initial access is typically achieved through phishing or social engineering these days.
CDJR Tech and we are basically not writing up any more RO's. Some have been hand written but talk around the shop is we will be closing soon. Fun stuff
I can imagine how difficult it is. How are things going now?
Peterbilt tech here,
Im loving it. 🤣. But managers are worried about not enough money coming in. This could end in a disaster.
My question is why rely in cdk. It always crashes. Time to move from cdk people
Thanks for your comment! How are things going now?
@@XactCyber we are still not using CDK
Currently using roadster which is sort of CDK but can't use it from work computers
Interesting! Since Roadster is part of CDK, it makes sense some access would be limited. Thanks for sharing.
Parts guy here at a CDK dealer. Totally down right now, we're writing up quotes & invoices on Excel Spreadsheets or with pen and paper. Our inventory control is TOTALLY gone. We have no idea what we have in stock or in what bin location any of it is, because we don't have any bin lists since it's all on CDK. It's an absolute clusterfuck.
Wow, that sounds challenging indeed! 😲Have things now improved?
@@XactCyber the situation hasn't improved, but our processes have. We've put Microsoft Excel to work big time in order to write up quotes, invoices, purchase orders, figure out pricing and all that. For now all of it is sort of placeholder for when the system comes back up, so while money is changing hands between us and our customers, none of it is being "accounted" for in the system, which means no financial reports for the end of the month or the quarter for shareholders. Inventory isn't being updated so we have to keep track of what we sell so we can reorder it manually etc etc
The biggest thing that's going to happen because of this has to do with the financial reports and lack of automatic stock replenishment. No financial reports for the whole of CDK dealerships is huge for the overall economy because CDK represents 2.6% of US GDP. Right now we're at about 3% GDP growth according to economic dudes, which means when EoM and EoQ comes up, that growth will be largely wiped out by CDK. With lack of automatic replenishment, the warehouses aren't as busy as usual because fewer parts are moving which could result in layoffs or furloughs if this continues much longer, then it goes back to the manufacturers and you can see where that heads.
@@XactCyber the situation hasn't improved, but our processes have. We've been making spreadsheets with formulas and all that in order to create quotes, invoices, purchase orders and everything that CDK used to do for us in order to just keep customers happy, cars on the road, and the process moving. We've also been able to acquire bin locations for all our parts from the manufacturer based on our guaranteed inventory, so at least we know where our parts are. So it's still a little more work than before since there's no centralized program doing all of it for us in a seamless manner, but the work flow is better than when it started. The real problem is threefold now. First, the accounting and financial reporting end of the business is going to be totally bucked up for end of the month reports, so investors aren't going to be happy. Second, even from just a parts standpoint, let alone sales, this represents a massive disruption which will be felt through the whole economy. Third, when the system DOES come back up online, it'll be almost as disruptive for a few days as when it went down the first couple of days as dealerships catch up on entering all of the transactions, work orders, and invoices into the system.
Now, I'm sure the accounting office has their own system figured out, but the fact of the matter is that CDK represents 2.6% of US GDP (according to CDK Global's website) and most of that has either been totally disrupted, or isn't going to be reported at all at the end of the month, which happens to be the end of the quarter. So expect an economic gut punch in the next few weeks regardless of whether or not CDK is fully back up and running. With warehouses not being as busy as they were (since parts departments don't have automatic replenishment orders now, we have to track what we sell and reorder it manually) they may experience some layoffs and furloughs, which will ripple out to the manufacturers who are also not selling as many cars.
Fun!
Lexus Advisor... People keep coming in nonstop help
Yep… came in on day off to make a deal only to find out cdk was down! 🤬
That sounds really overwhelming. 😓
I had a customer show up who had been to another ford dealer and put cash deposit bc CDK was down and couldn’t contract but then he did the same thing at our store because we gave him better deal, will he go to another place if he gets a better deal?
Customers gotta chase the best deal! 😅 Hoping you get your systems back online soon though, to avoid more situations like this. Thanks for sharing!
Parts associate. Phones were down also. Can't quote, invoice, or process payments
Gotta be a real test of patience!
Makes no sense how some of you are writing down RO's. How are mechanics getting parts? Are the part's department just skipping inventory and handing out parts? Even if it's just an oil change, how are they keeping track of oil and filters?
We are manually writing Ros then parts are wrighting the part number and price on said Ros then when cdk is fix a new Ro will be written parts will be billed on it to correct inventor the customer will be billed at that point
most likely by using manual processes temporarily as shared by @jerryfitzpatrick4368
Ford in SLC Utah we are screwed things are at a standstill still luckily I write everything down with pen and paper
Sounds like you're managing the situation as best as you can! Thanks for sharing your experience here.
“Someone” didnt like the new updates to cdk 😅
😁
Honda tech here in vegas we still working. manually writing ros. told to track our hours are pay period ends friday hopefully everything is up by then.
Awesome! My nephew is a Honda tech. Had my car serviced today. No hiccups. I have all of my receipts to refer to for all service done the last two years. It was pretty busy in there today. Rolling with the punches. Pen and paper until things get rectified.
@@andrealouisabasile8529 we can't let these attacks stop us. We did have some upset customers over some delays as far as parts go.
What Honda ?
@@jesseespinoza4664 Honda west
Thanks for sharing your experience! Hoping for the best for you and your colleagues.
Mercedes Benz dealer here. Doing everything manually 😅
Today was so crazy. i
Never again please@@CURTBRAMBLE
Major props for keeping things moving manually! 😅
You don’t work here your the homeless that steals our WiFi from the building
I needed to use Google spread sheets for everything I handed out so I could remember what I had to bill out the past two days it’s been down, this shit sucks!!
The fact that advisors are working for free till system is up its crazy 😅
If that's really the case, then that's definitely not ideal. Hopefully CDK gets things back up and running soon!
at my dealership i’m not sure about the advisors, but technicians are getting their average flat rate hours (based on prev 4 weeks) for this week.
Accounting Specialist for a Ford dealership. Haven't been able to process anything the last 2 days. Sent home early both days. This is terrible and scary. Sales are already down. 🙃
Must be tough with sales down adding to the pressure.
What business continuity solutions can a dealership invest in to fight against this type of attack?
Thank you for your question! When a critical SaaS application goes down due to a cyber attack, it's essential for third parties to have a comprehensive plan in place. Here are some key strategies that can help ensure business continuity:
Third-Party Risk Management:
Incorporate in IR Plan: Make third-party risk management a major component of your Incident Response (IR) plan. This includes regularly assessing the security measures and protocols of your SaaS providers.
Backup Procedures: Develop backup procedures that can be activated if a SaaS application becomes unavailable. These can include manual processes, redundant systems, or offline features that allow you to continue working without the primary system.
Backup and Redundancy Solutions:
Manual Processes: Document manual processes that can be used as a fallback if digital systems fail. Ensure employees are trained to execute these processes efficiently.
Redundant Systems: Invest in redundant systems that can take over in case the primary SaaS application is compromised. This could be another SaaS provider or an on-premises solution.
Offline Features: Ensure that critical features can operate offline. This might include local data storage and processing capabilities that sync once the main system is back online.
Pre-Purchase Evaluation:
Decision-Making and Evaluation: Evaluate the resilience and security of software providers before purchasing. As part of a good cybersecurity strategy, this includes understanding their disaster recovery plans, uptime guarantees, and security protocols.
Vendor Reliability: Assess the vendor's history and ability to handle cyber incidents. Make sure they have robust incident response and recovery capabilities.
Learning from the Automotive Industry:
Avoiding Single Points of Failure: The automotive industry, and other sectors, must recognize the risks of relying too heavily on a single platform. Putting all your eggs in one basket can lead to significant operational disruptions.
Diversification and Trust: Diversify your tech stack to mitigate risks. Relying on multiple platforms reduces the impact of any single point of failure.
By focusing on these strategies, third parties can ensure they remain operational even if a critical SaaS application is compromised. The key is to integrate these considerations into your overall cybersecurity strategy and make informed decisions during the software procurement process.
Chevy technician here, we're dead in the water...
Wow 💯🤦🏻♀️
Bro same working at vw can’t even do warranty
I'm sorry to hear that-it must be incredibly challenging right now. Thanks for sharing your experience here.
Our Gm dealership is completely down from service to sale and parts and even our payroll departments in all dealership locations and one of the concerns is our history of the last say 5 plus years of service and sales being deleted when they get the CDK back up and operational. We're so screwed.... and that's putting it lightly....
Sounds like a nightmare! 🤯
Just wait til A I comes to town,yesterday it was 911 down in Massachusetts,what's next????You know its coming.
Fair Warning ,
fellow Humans 🤖
You raise a good point about the future and potential vulnerabilities with AI. Thanks for sharing your thoughts!
@@XactCyber the irony : WE Created it . and could Well become Slaves // Victims of it .
Warranty Admin at a Tractor/Lawn/Ag company - IT was made aware there was a data breach yesterday (6/19/24) and some functions weren't working (payment processing). But it seems like a bigger issue than our IT person was informed. CDK wouldn't even answer the phone. I'm sure they were swamped. Can't get info from CDK to process warranty claims.
CDK had to shut down the phone systems yesterday too, including the account reps company cell phones. Not sure the status today. Last i heard there was 1 phone number for English, but good luck getting through
@@Grachi_504 that is for our poor IT guy to figure out. Bless his heart.
Yeah, CDK must be swamped with calls. It sounds like the gravity of the attack was downplayed in many dealerships, which resulted in worse scenarios.
@@XactCyber I agree. But you know the little people have to work through the issues. While the big guys in charge aren't in the thick of the issues or even in the locations.
Your volume is very low
Appreciate you pointing this out.
Remember when ATT shut down CDK earlier this year? The reason was the company was going “Global” (AT&T), it affected CDK… anything?
That's an interesting connection!
CDK laid off a huge portion of their U.S. and Canadian employees last year. Outsourcing most of that work to India and other foreign countries. I wouldn’t be surprised if this attack was coordinated by a disgruntled group of former employees.
That would be unprecedented.
yea this affects more than dealers collision shops using ccc one are also affected no parts quotes no ordering as long as this goes on
You're absolutely right! This CDK situation is a domino effect.
talked to my largest parts auto group this morning their it guys came in and did a total disconnect from cdk
My entire Auto Group 32 stores in PA - dead in the water. Hand writing deposit reciepts and desking sheets
😓
My dad’s dealership is affected. They are being held for Ransom right now :(
CDK or your Dad's dealership?
@@XactCyber my dads dealership:( don’t know if it’s related
OK, let him know about us if he needs help.
What? A dealership is being held ransome how?
@@Bullionista it would be great to know the details of your dad’s dealer situation. Especially if the CDK attack just opened a bunch of back doors to dealer’s nationwide. Please get the details and follow up - no dealer name required. Let us know if they are under a separate attack. Thx!
Here in Canada the dealer I’m at is shut down
I'm sorry to hear that! It's definitely a challenging situation.
Any advice for a bdc agent? Just wait for the phone to ring? Stand outside with a sign? I need leads to keep my lights on.
It's a rough situation for sure.
Mercedes in New Orleans over here, and we are dead in water as well. No warranty times but we are doing strickly cash!!!
Sorry to hear you're facing trouble too. Have things already normalized?
@@XactCyber thanks my friend. We are still dead in the water right now!
@@joshuadelbasty Thanks for the update, friend. Hang in there!!!
our dealership IT somehow reinstalled cdk with a flash drive and got us a new log in.. some how i feel like that isn’t safe
Yikes
We been down all week. At my dealership. Renyonlds and Renyonlds will be our replacement if we're down next week.
Thanks for sharing! Are you still down?
there is a bunch of systems out there they do the exact same thing as CDK
That's true. CDK is a major target because of its widespread use. Although I'd say with poor cybersecurity practices, others are as vulnerable to cyberattacks.
we'll most likely be down till monday, too.
no update from higher ups
Thanks for sharing. It seems like the downtime has been extended.
ford dealer in vero..we still getting it done over here the old school way ......manually.
It sounds like you're adapting well, which is impressive! 👍👍👍
Get the stone tablets and chisel's out
😁
Toyota dealer in MA we fucked 😭
😟 Thanks for sharing your experience. Hope all will be well soon.
C'mon hackers have mercy on the little guys. I've got three people waiting to take delivery It's hot as hell outside and our job is hard enough be better Don't break the law and don't hold everyone hostage My God
Sadly, hackers are mainly motivated by financial gains and often do not really care about their victims.
Cashier receptionist I use cenpos for service payments and the service advisers are using Ro copys and handwriting appointments
Thanks for sharing your experience! Gotta admire the flexibility.
Sounds like CDK SaaS solution was an afterthought? I'm interested in learning more about how they were infiltrated / exploited.
I'm also interested to know more about how the attack started. I'll definitely make another video once we learn more. But it's most likely through phishing or social engineering.
How long do ya think it will take for them too fix it?
No idea. I've seen systems down for weeks and months. This won't be a few days unless they pay the ransom quickly. Rarely do companies get back on their feet in less than 2 or 3 weeks. FBI could also step in and speed things up, but they're pretty busy. Seems they might run out of agents with all the attacks going on.
Gm dealer here in Columbus Ohio was down all day, service writer here
It's valuable to hear how this disruption is affecting everyone in different locations. Thanks for sharing your experience.
Glad my dealer group uses Vin Solutions. We switched from CDK years ago and I much prefer Vin..
😊
CDK is also Heavy Duty. Shut down many dealerships
Whew! 😓
Bmw dealership out of Ottawa as of 9am this morning we can’t sell a single
Car !
😣
Hyundai dealers have been hit as well
It seems like this disruption is affecting almost all major brands. Thanks for sharing this update.
Should have built on icp instead of cdk
😊
I think my company was hacked thru email!! Be aware of what your opening up.
Correct!
This is why this way of doing things is bad. I bet if there was a dealership who didn't use their systems, they'd be very successful & extremely profitable not having to pay for these systems.
It sure does have disadvantages. Thanks for sharing your thoughts!
Efficiency at my location has went up 15-20% now that we are back on paper vs using this garbage ass abortion of a so-called “software”.
Gives a new meaning to the term “killer app”
That's a surprising upside! Glad it's running smoothly for you.
Work at CDJR today was rough
😓 I'm sorry to hear that, and thanks for sharing your experience.
Working at CDJR is rough on a regular day lately lmao
I leased a Nissan yesterday. Can't deliver it today
That sounds frustrating! Hoping you get your new Nissan soon! Thanks for sharing your experience with us.
can barely hear you even with my volumes maxed out.
Thanks for pointing this out. We'll look into this.
What a mess. Ford and Chevy dealer here.
It's a messy situation for sure.
Read the redit post earlier.
☺️
Business continuity plans are critical.
And most business don't have them
The collection (Audi), service advisor here; learning how to handwrite again. 😂😂
😂
It is proud to know that, CDK is making sure to update the customers as a first thing and trying everything possible!
Thanks for sharing your thoughts! Yes, clear communications is really important during disruptions like this.
Landrover jaguar parts guy, we moving with pen and paper currently.
Great work for keeping things moving. Thanks for sharing your experience!
This wouldn’t have happened if dealers were on Reynolds & Reynolds. I guess you get what you pay for 🤷🏻♂️
😊
down in TEXAS
👊
Is it still down?
According to CNN, systems may be shut down until Thursday. Here's the latest news about it: www.forbes.com/sites/caileygleeson/2024/06/20/car-dealerships-nationwide-hit-with-outages-for-second-day-after-cyberattack-on-cdk/
F and I guy here. Angry Dealer Principles in America just got angrier. lol. I think Cdk will be down for weeks.
Haha, tell me about it! This CDK outage is definitely testing everyone's patience, including dealer principals. Yes, cyberattacks can really last for weeks or even months.
Honda dealer tech here What a cluster
Feel u bro basically working for free
@@jalenherring7994 Demand to be paid straight time!
Techs like yourself are definitely on the front lines of the chaos.
Like Jaylin said we’re basically working for free. Some of the guys don’t even want to come in until it’s working.
I hate CDK I miss using Reynolds’s
😊
Real question is how is techs are going to get paid
Straight time!!!
🤔
Audi in toronto down also
Thanks for sharing the update. Are you back online?
The Spice must flow.
~ Dealership management
😁