It was such an honor to be able to see you all at your first CES, congratulations on the award on the M1 Ultra. Thank you for the interview with Jasen it sounds like it is going to be a very exciting 2025 for everyone. Here is my interview with Jasen and Jo th-cam.com/video/IlNxp2TGh-U/w-d-xo.html
Ok I understand now why there is almost nothing for the materials on the EU store… you are to busy with the CES and the US store. Wood : 55 items (US) vs 2 items (EU) Acrylic : 134 items vs 24 items Screen printing : 46 items vs 9 items (most of them out of stock, even the basic inks) Jewelry : 133 items vs 15 items And so on… Shame on you XTool (since october I purchase for 7000€ on F1 Ultra, S1 40w, Screen Printing and the materials I was able to order) Fix this please !!!
We are sorry for the inconvenience caused to you. We are aware of this problem and we are working hard to replenish the shortage and more materials will be put on the shelves in the future.
@@xToollaser Thanks for your reply XTool. I appreciate. Anyway I had the same answer from the support a few month ago and today the situation is worse than ever. Last week I bought the screen printer multi-color kit (the one with 12 screens and which is by the way 40€ cheaper today). I’m supposed to receive it this week but there are no 11.5x16’’ screens available in the store. So the screen printer will be quickly out of service !!! By the end of this week I’ll publish a video on my 2 YT channels so people will be warned not to buy from XTool EU.
@@xToollaser It is today even worse than 12 days ago... but you are working hard you said... I'm working hard today to publish a video so European customers don't fall in you trap
You continue to expand..awesome. But, your hobbies base cannot all afford to upgrade to your new machines and you ignored the LARGE group of user of your D1 line. Even if you are not going to sell new units, you should still offer the accessories for existing users to continue to purchase as these machines have a multi year lifespan. Do better. Most of us are moving to different brand that treat their customers better. You continued to sell the D1 knowing you were about to discontinue it without warning those buyers....that was just wrong.
Good point. Adobe did the same exact thing. They got too big and forgot the user base that got them there. Hopefully Xtool will not do the same. They have the potential to be a "DJI" of this market. BTY: What brand are you moving to?
We sincerely apologize for the delayed notice regarding this decision. We understand that the discontinuation may come as a disappointment, and we apologize for any inconvenience. At the same time, we remain committed to delivering exceptional after-sales support for D Series products, ensuring that you have access to replacement parts and technical assistance when needed. Exclusive Accessory Support: We will continue to supply accessories exclusively for the D1 Pro for one year until January 10, 2026. Replacement Parts Support: We will maintain the availability of replacement parts for D-series products. Technical Support: We will continue to provide technical assistance and troubleshooting services. Software Support: XCS will continue to offer maintenance and updates for the general features of the D-series. Exclusive Offer: As a special thank you for being one of our very first users, each D Series user will receive a $100 coupon, valid for one year. Refund Policy: If users wish to return a D Series machine purchased within 30 days (12/9/2024 - 1/9/2025), they will be eligible for a full refund and return of the machine. We will improve our processes to ensure timely updates for all users in the future. For more details on these benefits and how to access them, please visit the D-series page here: www.xtool.com/pages/d1-announcement.If you have any other questions or need assistance, don’t hesitate to reach out to our team support.xtool.com/submit-ticket. We're here to help!
How about you concentrate on fixing things with your existing products before moving on to others? How many F1 Ultra units have you exchanged/replaced/refunded because of the flaws in them? Would LOVE to invest in the new P2S but also seeing so many issues with this that makes me look at other options . . .
Sorry for causing trouble to you. Regarding your question, we are unable to contact you via private message due to platform setting issues. If you have any questions about the product, Could you please contact us at support@info.xtool.com or support@xtool.com to get more detailed and targeted help?
It was such an honor to be able to see you all at your first CES, congratulations on the award on the M1 Ultra. Thank you for the interview with Jasen it sounds like it is going to be a very exciting 2025 for everyone. Here is my interview with Jasen and Jo
th-cam.com/video/IlNxp2TGh-U/w-d-xo.html
Ok I understand now why there is almost nothing for the materials on the EU store… you are to busy with the CES and the US store.
Wood : 55 items (US) vs 2 items (EU)
Acrylic : 134 items vs 24 items
Screen printing : 46 items vs 9 items (most of them out of stock, even the basic inks)
Jewelry : 133 items vs 15 items
And so on…
Shame on you XTool (since october I purchase for 7000€ on F1 Ultra, S1 40w, Screen Printing and the materials I was able to order)
Fix this please !!!
We are sorry for the inconvenience caused to you. We are aware of this problem and we are working hard to replenish the shortage and more materials will be put on the shelves in the future.
@@xToollaser Thanks for your reply XTool. I appreciate. Anyway I had the same answer from the support a few month ago and today the situation is worse than ever.
Last week I bought the screen printer multi-color kit (the one with 12 screens and which is by the way 40€ cheaper today). I’m supposed to receive it this week but there are no 11.5x16’’ screens available in the store. So the screen printer will be quickly out of service !!!
By the end of this week I’ll publish a video on my 2 YT channels so people will be warned not to buy from XTool EU.
@@xToollaser It is today even worse than 12 days ago... but you are working hard you said...
I'm working hard today to publish a video so European customers don't fall in you trap
You continue to expand..awesome. But, your hobbies base cannot all afford to upgrade to your new machines and you ignored the LARGE group of user of your D1 line. Even if you are not going to sell new units, you should still offer the accessories for existing users to continue to purchase as these machines have a multi year lifespan. Do better. Most of us are moving to different brand that treat their customers better. You continued to sell the D1 knowing you were about to discontinue it without warning those buyers....that was just wrong.
Good point. Adobe did the same exact thing. They got too big and forgot the user base that got them there. Hopefully Xtool will not do the same. They have the potential to be a "DJI" of this market. BTY: What brand are you moving to?
@@Lensman64 still researching...don't want to repeat my mistakes.
We sincerely apologize for the delayed notice regarding this decision. We understand that the discontinuation may come as a disappointment, and we apologize for any inconvenience.
At the same time, we remain committed to delivering exceptional after-sales support for D Series products, ensuring that you have access to replacement parts and technical assistance when needed.
Exclusive Accessory Support: We will continue to supply accessories exclusively for the D1 Pro for one year until January 10, 2026.
Replacement Parts Support: We will maintain the availability of replacement parts for D-series products.
Technical Support: We will continue to provide technical assistance and troubleshooting services.
Software Support: XCS will continue to offer maintenance and updates for the general features of the D-series.
Exclusive Offer: As a special thank you for being one of our very first users, each D Series user will receive a $100 coupon, valid for one year.
Refund Policy: If users wish to return a D Series machine purchased within 30 days (12/9/2024 - 1/9/2025), they will be eligible for a full refund and return of the machine.
We will improve our processes to ensure timely updates for all users in the future. For more details on these benefits and how to access them, please visit the D-series page here: www.xtool.com/pages/d1-announcement.If you have any other questions or need assistance, don’t hesitate to reach out to our team support.xtool.com/submit-ticket. We're here to help!
I hope you add Arabic to your wonderful program
I would love to see a real recap.
This was more of a fluff marketing video.
Which is fine but I would love to see a true recap of the event
It was insanely busy.. so many friendly faces!!! Tons of people who had never heard of xTool that were amazed by what they do. So much fun!!
Xtool no more
How about you concentrate on fixing things with your existing products before moving on to others? How many F1 Ultra units have you exchanged/replaced/refunded because of the flaws in them? Would LOVE to invest in the new P2S but also seeing so many issues with this that makes me look at other options . . .
Sorry for causing trouble to you. Regarding your question, we are unable to contact you via private message due to platform setting issues. If you have any questions about the product, Could you please contact us at support@info.xtool.com or support@xtool.com to get more detailed and targeted help?