Considering it was built relatively recently, I must say it is among the worst designed major airport terminals I have been to, particularly airside. The adjoining shopping mall is a saving grace.
I beg to differ. I was at KLIA airport yesterday for the first time, and it was absolute nightmare. Firstly, the travellators were in different directions. It's those where you glide through one, and then walk a bit to glide through another, only to realise that the second travellator was of a different direction. I saw many passengers almost trip and fall. I saw some staff standing by, saw what happened, but didn't do anything. This really affects the safety of passengers, and overall, the user experience, and reflects badly on safety standards, service and hospitality of Malaysia in general. Secondly, wayfinding was inadequate. What happened was last evening, I was informed of my gate change. However, I only realised it when I saw the screen next to my gate. I was wondering why the gate change wasn't announced over PA, or appeared on any of the departure schedule board earlier in the journey moving from customs to the gate? Remember, that by this time, the passenger would have already gone through security checks and would have to experience it again at the new gate area. This would make the passenger go through inconvenience again. What made matters worse in my case, was that the gate was changed from P to L. Anyone who has had this experience of gate change to L would know that Gate L would be on the other side of the airport. This meant that I had to walk back from Gate P all the back to the customs and then from customs, walk to Gate L. The whole walking journey took 20 mins. And I still had to navigate different directions of travellators, steep slopes, ups and downs of escalators to reach Gate L. During which, I was already pressed for time. I do need to say that it's not the walking time or distance that bothered me, but it's the confusing signs, or the lack of. The 'L' sign was also really small - the size of the palm - which made spotting the L (in a rushed state of mind) really difficult. This left a bad impression on me, as I'm sure on many other passengers who have had to face this experience. I would think that the airport is the last place of memory etched in the minds of passengers. This one bad impression of the airport could leave a bad taste and perception of Malaysia forever on the minds of people. Thirdly, if one happens to be taking a flight from any of the L gates (gates 1-22), you'd find that the corridor is so narrow, with passengers sitting around because the actual waiting rooms are so small, so people overspill. The gates are designed so close to each other, and there were also shops too designed on dual sides. This could be an architectural mistake, scale wise, or poor planning of anticipatory needs of volume and experience, so passengers have to be packed like sardines together. This makes waiting unpleasant, and affects the mood and experience of passengers. In short, KLIA needs to really improve on user friendliness and experience urgently.
Hii! I noticed that you have a TH-cam channel and you are uploading videos regularly. However, are your videos reaching your target audience? If not, have you noticed this?
One of the region's worst airports it is. For years already the train between the terminals is under maintenance, the security check service at each gate is inefficient and time consuming, ground staff is unwilling to service or do their job, traffic management is outdated, resulting in long delays, immigration counters are closed most of the time, resulting in long queues, retail shops closing down consistently. It's as inefficient as the Malaysian government itself.
Its a decent AirPort . Its more Like a mall than AirPort itself . And its definitely not Busy as other main airports in Asean . Well done
Considering it was built relatively recently, I must say it is among the worst designed major airport terminals I have been to, particularly airside. The adjoining shopping mall is a saving grace.
One of the best? This airport is a literal nightmare, even more so if you're transiting through it!!
This klia2 airport is more of a retail mall and has low fares, but it's a little confusing. If you want to experience an exact airport, go to KLia1.
I beg to differ. I was at KLIA airport yesterday for the first time, and it was absolute nightmare.
Firstly, the travellators were in different directions. It's those where you glide through one, and then walk a bit to glide through another, only to realise that the second travellator was of a different direction. I saw many passengers almost trip and fall. I saw some staff standing by, saw what happened, but didn't do anything. This really affects the safety of passengers, and overall, the user experience, and reflects badly on safety standards, service and hospitality of Malaysia in general.
Secondly, wayfinding was inadequate. What happened was last evening, I was informed of my gate change. However, I only realised it when I saw the screen next to my gate. I was wondering why the gate change wasn't announced over PA, or appeared on any of the departure schedule board earlier in the journey moving from customs to the gate? Remember, that by this time, the passenger would have already gone through security checks and would have to experience it again at the new gate area. This would make the passenger go through inconvenience again. What made matters worse in my case, was that the gate was changed from P to L. Anyone who has had this experience of gate change to L would know that Gate L would be on the other side of the airport. This meant that I had to walk back from Gate P all the back to the customs and then from customs, walk to Gate L. The whole walking journey took 20 mins. And I still had to navigate different directions of travellators, steep slopes, ups and downs of escalators to reach Gate L. During which, I was already pressed for time. I do need to say that it's not the walking time or distance that bothered me, but it's the confusing signs, or the lack of. The 'L' sign was also really small - the size of the palm - which made spotting the L (in a rushed state of mind) really difficult. This left a bad impression on me, as I'm sure on many other passengers who have had to face this experience. I would think that the airport is the last place of memory etched in the minds of passengers. This one bad impression of the airport could leave a bad taste and perception of Malaysia forever on the minds of people.
Thirdly, if one happens to be taking a flight from any of the L gates (gates 1-22), you'd find that the corridor is so narrow, with passengers sitting around because the actual waiting rooms are so small, so people overspill. The gates are designed so close to each other, and there were also shops too designed on dual sides. This could be an architectural mistake, scale wise, or poor planning of anticipatory needs of volume and experience, so passengers have to be packed like sardines together. This makes waiting unpleasant, and affects the mood and experience of passengers.
In short, KLIA needs to really improve on user friendliness and experience urgently.
Hii! I noticed that you have a TH-cam channel and you are uploading videos regularly. However, are your videos reaching your target audience? If not, have you noticed this?
One of the region's worst airports it is. For years already the train between the terminals is under maintenance, the security check service at each gate is inefficient and time consuming, ground staff is unwilling to service or do their job, traffic management is outdated, resulting in long delays, immigration counters are closed most of the time, resulting in long queues, retail shops closing down consistently. It's as inefficient as the Malaysian government itself.