Call centers will destroy your mental health. If you suffer with anxiety and depression I really advise everyone to stay away. It sounds good in theory, then you see the mental strain, the ignorance of management and lack of understanding.
I've worked in a call centre before so I know first hand exactly what you mean. Its because of my call centre experience that I now try my very best to be as nice as possible to the workers there. The other day I had to call Paypal customer service and as frustrated as I was, I kept my cool and was nice to the lady on the other line. I'm sure she appreciated it.
You’re like my smart, wise, helpful dad I never had. You tell the truth about these kinds of jobs. Because of my horrible call center experience, I’m alway very nice to call center reps whenever I have to talk to them.
I have worked at call centers here in El Salvador and i was working from 7:00 am to 5:00 pm with people yelling at me the whole time. And i was making $16 a day.
So true !! Inadequate training SUCKS !! Especially when customers catch on that you don't know what you're doing & especially when they start yelling at you.
I have to agree with this. Call centers are really garbage places to work and can drag you down to the ground. I'm currently trying to find my way out of Alcatraz aka Call Center Job. May just have to quit soon and start over as it literally is the silliest business in existence.
Serious question here: do you think working at call centres brings on passive aggressiveness, functional depression and even mild schizophrenia? I feel like all I do outside call centre work is sit in my room with headphones on watching TH-cam or sleep. I used to enjoy music and yoga, dancing, cooking - now I just focus on getting there 10 mins early to log in so that it doesn't come off my pay.
Callcenters attrition rate is like...WWII Normandy shit. I was in a training class of 30 people. Within a month we were down to 5 of us. Only I managed to stick it out for a year.
Our call center has about 10 different rules for dealing with credit cards if you forget and break one, they will pull you off the floor. Some customers get pissed when you are verifying their name is on the card, verifying their billing address, and so on. Guess some customers haven't heard about all the data breeches lately. Living under a rock or what?
im suprised that rude callers dont worry for there wellbeing, any upset rep has all your infomation etc, think about that! I was a call ctr rep and one caller cursed me out regarding billing, i was being monitered that day and was told next time control the call and do not ask for a supervisor. I was sooo upset i took down that customers info and wanted to call an let him have it at 3am. I never did it but thats me!. Be nice to a rep because you never know!.
The reason for AHT in most call centers is service levels. Most call centers (obviously not Verizon, but places that deal with consumer finance, utilities, or other companies) have contracts with their clients or their vendors for whom they take calls stating that X% of calls must be answered within 20 seconds, or 30 seconds or whatever the time frame may be. That's why so many call centers offer VTO or voluntary time off - they're meeting their service levels towards the end of the month and they don't need to keep agents on the phones (or the payroll) beyond the bare minimum.
I just work for Chase call center in Lake Mary Florida for about a year-and-a-half I actually made it a man called up and because he didn't like the options I gave him he threatened to come find me at my job I hung up on him told my supervisor there was an investigation supposedly and they felt that the man wasn't actually going to do anything against me I'm glad they felt that way but I told them that I felt threatened I was the one who took the call and that's what the man said to me and they did nothing about it they actually wrote me up because of the way the call went anyway I don't work there anymore to say the least
Sorry to hear you went through that. That’s what management does these days. Unless you have irrefutable proof that the customer is at fault they will turn it around and make it look like your fault. That happened to me when I hung up in a woman for screaming at me.
Bro God Bless You 🙏🙏🙏.Seriouly Thank You For Taking a Moment to Give up Heads Up and The Ying☯Yang On Call Centers..👍👍Thank You Thank U...Verry Detailed And Accurate..
Can you please do a video on dealing with angry callers? It has always been my sore spot and seems to be what causes a lot of my colleagues' panic attacks and that is certainly the case for me.
Thanks for watching. I have done a couple of vids on angry customers but I am going to do another on about mean people from different parts of the U.S. as well as different types of people who call and get angry or mean.
If you ever interview in a call center, watch how the HR person treats you when you show up to interview. WATCH. 98% chance they'll treat you like a beef cow.
I feel you Sir. Currently working with Verizon Voice. It is difficult to adjust to this kind of environment. I am residing in the Philippines.You are correct that they are giving you tons of information especially if you are already endorsed to production area. Furthermore, it is difficult to meet their expectations ( let's say for instance: They want you to be direct and at the same time "Do a positive scripting" even though the answer to the customer's concern is not a good to hear). And to add more insult, we need to have a good scorecard.
so many facts. i worked at vzw 2002-5 in LNP. i've worked more places since then. i have no idea what I'm doing on my job w/ apple now, but my numbers qualify me to be a supervisor!!! lol
lol he is too funny and it is so true I am supposed to be starting with a call center but they aren't reputable they hire every day they have open interviews I think everyone in the city has or knows someone whos worked or applied there. I have been interviewed there 3 times now nd I have orientted before but the day before the start day they let me go and they didn't even care to let me know I had a suspisionand I called them and they said the employment is "contigent". So here I am needing a job again and they have once again hired me and I start orientation next week lets see if they will actually allow me to work this time if not I have an interview with a job directly next to them today as my plan B wish me luck! And thanks for the imfortative video this has helped to clarify that when I call customer service and they tell me no keep calling because that person is either a jerk, lazy, untrained or an idiot and doesn't know anything just I believed and if I get this job I will be too lol.
Not 100% true with the same training. A good example is when it is a 3rd party call center versus company owned. Often India call centers are 3rd party. In most major corporations they have about 1/4 of the information of a US direct ran operation. A good Example of this is Mediacom Cable.
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Check out my latest book: Press One for Murder Press One For Murder
by Peter Tompkins
Link: a.co/iUT0z9K
Call centers will destroy your mental health. If you suffer with anxiety and depression I really advise everyone to stay away. It sounds good in theory, then you see the mental strain, the ignorance of management and lack of understanding.
my job is giving me anxiety and panic attacks. once I can save enough to get what I want, I will quit soon.
I've worked in a call centre before so I know first hand exactly what you mean. Its because of my call centre experience that I now try my very best to be as nice as possible to the workers there. The other day I had to call Paypal customer service and as frustrated as I was, I kept my cool and was nice to the lady on the other line. I'm sure she appreciated it.
Omg 😲 this is sooooo true!!!! I've been in a call center for almost 4 months and I believe I'm a few days away from calling it quits.
Now go play 'stairway to heaven' lol
It's in A minor or is it B minor. Lol thanks for watching.
You’re like my smart, wise, helpful dad I never had. You tell the truth about these kinds of jobs. Because of my horrible call center experience, I’m alway very nice to call center reps whenever I have to talk to them.
I have worked at call centers here in El Salvador and i was working from 7:00 am to 5:00 pm with people yelling at me the whole time. And i was making $16 a day.
So true !! Inadequate training SUCKS !! Especially when customers catch on that you don't know what you're doing & especially when they start yelling at you.
I have to agree with this. Call centers are really garbage places to work and can drag you down to the ground. I'm currently trying to find my way out of Alcatraz aka Call Center Job. May just have to quit soon and start over as it literally is the silliest business in existence.
Thanks for watching.
Serious question here: do you think working at call centres brings on passive aggressiveness, functional depression and even mild schizophrenia? I feel like all I do outside call centre work is sit in my room with headphones on watching TH-cam or sleep. I used to enjoy music and yoga, dancing, cooking - now I just focus on getting there 10 mins early to log in so that it doesn't come off my pay.
Callcenters attrition rate is like...WWII Normandy shit. I was in a training class of 30 people. Within a month we were down to 5 of us. Only I managed to stick it out for a year.
I know! It's like hitting the beaches at Normandy.
No pencil or paper, that's mind numbing for any artist 😥
Our call center has about 10 different rules for dealing with credit cards if you forget and break one, they will pull you off the floor. Some customers get pissed when you are verifying their name is on the card, verifying their billing address, and so on. Guess some customers haven't heard about all the data breeches lately. Living under a rock or what?
im suprised that rude callers dont worry for there wellbeing, any upset rep has all your infomation etc, think about that! I was a call ctr rep and one caller cursed me out regarding billing, i was being monitered that day and was told next time control the call and do not ask for a supervisor. I was sooo upset i took down that customers info and wanted to call an let him have it at 3am. I never did it but thats me!. Be nice to a rep because you never know!.
It’s true though. A CSR has all of their personal information. That’s what my book, Press One for Murder, is based on.
The reason for AHT in most call centers is service levels. Most call centers (obviously not Verizon, but places that deal with consumer finance, utilities, or other companies) have contracts with their clients or their vendors for whom they take calls stating that X% of calls must be answered within 20 seconds, or 30 seconds or whatever the time frame may be. That's why so many call centers offer VTO or voluntary time off - they're meeting their service levels towards the end of the month and they don't need to keep agents on the phones (or the payroll) beyond the bare minimum.
I just work for Chase call center in Lake Mary Florida for about a year-and-a-half I actually made it a man called up and because he didn't like the options I gave him he threatened to come find me at my job I hung up on him told my supervisor there was an investigation supposedly and they felt that the man wasn't actually going to do anything against me I'm glad they felt that way but I told them that I felt threatened I was the one who took the call and that's what the man said to me and they did nothing about it they actually wrote me up because of the way the call went anyway I don't work there anymore to say the least
Sorry to hear you went through that. That’s what management does these days. Unless you have irrefutable proof that the customer is at fault they will turn it around and make it look like your fault. That happened to me when I hung up in a woman for screaming at me.
Bro God Bless You 🙏🙏🙏.Seriouly Thank You For Taking a Moment to Give up Heads Up and The Ying☯Yang On Call Centers..👍👍Thank You Thank U...Verry Detailed And Accurate..
Can you please do a video on dealing with angry callers? It has always been my sore spot and seems to be what causes a lot of my colleagues' panic attacks and that is certainly the case for me.
Thanks for watching. I have done a couple of vids on angry customers but I am going to do another on about mean people from different parts of the U.S. as well as different types of people who call and get angry or mean.
Hey there. I am uploading a video right now about mean customers. It's called Call Center Customers Are Mean. Let me know what you think.
Can't agree anymore with the truth
I work at a Callcenter Service Partner for a huge ISP and this video is exactly my story with that Company.
Sorry to hear that. Hang in there.
You got it. I worked in call centers for 10 years it sucks
Thanks for watching.
If you ever interview in a call center, watch how the HR person treats you when you show up to interview. WATCH. 98% chance they'll treat you like a beef cow.
I feel you Sir. Currently working with Verizon Voice. It is difficult to adjust to this kind of environment. I am residing in the Philippines.You are correct that they are giving you tons of information especially if you are already endorsed to production area. Furthermore, it is difficult to meet their expectations ( let's say for instance: They want you to be direct and at the same time "Do a positive scripting" even though the answer to the customer's concern is not a good to hear). And to add more insult, we need to have a good scorecard.
I just cant help but laugh how he says im gonna fire your ass lol I want to record it and play it for my boss when they upset me lol
You describe my experience even though I'm not in the U.S.
CC jobs are the same, just hope to find something good soon.
I have talked to people all over the world. I sounds like CC are the same worldwide.
PTPOP your vids are spot on!!!!
so many facts. i worked at vzw 2002-5 in LNP. i've worked more places since then. i have no idea what I'm doing on my job w/ apple now, but my numbers qualify me to be a supervisor!!! lol
@PTPOP I quit cc job..can you find out where ppl go after quitting. I'm stuck. Maybe ask ppl in your comments box
lol he is too funny and it is so true I am supposed to be starting with a call center but they aren't reputable they hire every day they have open interviews I think everyone in the city has or knows someone whos worked or applied there. I have been interviewed there 3 times now nd I have orientted before but the day before the start day they let me go and they didn't even care to let me know I had a suspisionand I called them and they said the employment is "contigent". So here I am needing a job again and they have once again hired me and I start orientation next week lets see if they will actually allow me to work this time if not I have an interview with a job directly next to them today as my plan B wish me luck! And thanks for the imfortative video this has helped to clarify that when I call customer service and they tell me no keep calling because that person is either a jerk, lazy, untrained or an idiot and doesn't know anything just I believed and if I get this job I will be too lol.
I've just left. Most calls were ok. I just couldnt understand the vitriol from some customers. Get a life. Its only a product.
You can't have ANYTHING IF you handle inbound calls for banking or cable/internet
Sir everything that u have discuss im this vid is purely true!
well you got the short stick i did once but now im in the best call center/ campaign i could be almost 8 weeks of training give ro take
Not 100% true with the same training. A good example is when it is a 3rd party call center versus company owned. Often India call centers are 3rd party. In most major corporations they have about 1/4 of the information of a US direct ran operation. A good Example of this is Mediacom Cable.
Verizon is a bad example of call center work. It was the worst call center experience in my career lol.
Mine too. They are shutting down 50% of their call centers now.
Did you get the memo?
About the TPS reports header?
@9:17 LOL
Great!
true story
+BOHO_MINDSET unfortunately it is 100% true
Wrk for rbc ins n its the same shit in ontario.
This series is very informative. I have been watching your other call center videos and they are extremely insightful. Thank you for posting.
Thanks for watching. I truly appreciate your support.