Hey guys! So today we are looking at the three Ipsy Glam Bag Plus bags that I received. The interesting thing is I didn't agree to pay for at least one of these bags. Ipsy has taken it upon themselves to charge to upgrade me without my permission and charge me for a bag I did not agree to buy. From comments on my previous video I don't think I am the only one having this issue. I know I should have noticed it sooner but when you get this many subscriptions it can be difficult to keep track and I am horribly unorganized as you all know! This is on me as well because I didn't notice I was being charged without my permission but It something that shouldn't have happened in the first place! I have mentioned in months past that I never know how many upgraded Ipsy bags Im going to get, they seems to never send me a consistent number. I am going to look into this further and get to the bottom of it! Let me know what you guys think about all of this! Love ya💖
Please please get yourself some help on organizing! The money adds up fast and as you've taught me there are a LOT of shady players in the sub box space
Hi! I had a similar problem with GBX and just ended up canceling my subscription all together. I did sign up with Boxy Charm even though I know IPSY owns the business. At least I am receiving products from well known brands 🙌. I was going through IPSY Care and using the BOT and being able to get in touch with customer service team. Give the BOT a try and go through the process even though it is rather annoying 🙄. Hopefully you will be able to get this major problem fixed. Best of luck to you 👍 ❤️!
It actually is legal I forget what the technical term for it is but Verb energy bars does the same thing. They don't have a subscription but after you buy something they will continue to charge the to your card every month until you report it to them you don't want the to take your money.
PSA: If a company uses your credit card details/financial info to sign you up for services or products you did not request, that is called fraud. Unauthorized purchases are categorized as fraud under fiscal law and you are entitled to pursue this legally if you can prove you did not sign up or authorize the use of your information for those purchases.
I wish I’d been more informed of this when a cable company used a cheque I used for payment for installation to get my banking details and set up automatic transfers
I actually came here to say that. It's sad that ipsy has turned into a company that uses such deceptive business practices. I used to like them, but it honestly makes me glad that I cancelled my subscription awhile back.
The giving of store points instead of refunds tells me that this has probably been a systemic issue that is so large that they literally can't afford to repay all of the wrongful charges. Might have been an accident of their system, but they need to give some visibility to what's happening to instill that good good consumer confidence.
It's also illegal. They can not force you to take merchandise in kind for misuse of your money. The federal trade commission would eat them alive if they were reported/investigated.
It could be that or because they get these items at least at wholesale they still make a profit off their theft and you shut up about it. So it looks like they're doing something when in reality you still got scammed
@@caifengforever2796 They don't pay for the items at all. Businesses pay to be included. That's the business model. So they're being completely shady, with a side of possible fraud.
Constructive things to do for anyone getting charged: Call your bank and tell them to stop payments to Ipsy, let them know you've been attempting to cancel and they keep charging you. They will stop the charges from their end if Ipsy won't. (If you can keep evidence of your cancelation attempts, that's even better) Also, maybe message the recent brands that have been in Ipsy bags with what's going on? If Ipsy won't respond, those brands will care to not be associated with Ipsy if they know about the problem.
@@teramarie779 not if it’s electronic they usually don’t. I had similar issue with a gym that I did some personal training sessions with & anytime I tried to contact them to cancel there was never anyone able to do it. This was with Bank of America.
Change your billing to a prepaid card with $5 on it. Delete all other cards. Then you don't have to waste any time calling anyone. No more mistakes in billing again.
Alexandria, you can control who gets payments in your PayPal account, just go to manage reoccurring payments, and remove Ipsy from being allowed to get any money from you.
Just casually scrolling for a minute I can see at least 20+ people reporting some sort of fraud, unauthorized charge, or cancelation issue resulting in charges. That is too many for this sample size. That's extremely disturbing
I was JUST doing/thinking the exact same thing... D: The amount of people that are sounding off here is really high for this, that's immediately giving me scamop vibes from them. :(
It’s illegal to not give refunds for charges not approved and also for not fulfilling a promise I.e, if they said something was free and then charged you or didn’t follow through with promotions. I have gotten refunds before leaving and did not let go until I received money in my bank. If the person doesn’t help you, do it again with someone else
I’m getting very frustrated with Ipsy, they offered me a free bag if I didn’t cancel for March but ended up charging me twice and they’re customer service says there are no refunds at all
Don’t give up. They will give refunds if you push the issue. Especially if it’s a promise for product you were offered and then charged without approval. That’s fraud and def illegal
I say this as someone who works for a bank, but CALL YOUR BANK. They're there to advocate for you, these companies honestly don't care who they rip off.
@@thatonepopularteacher6321 If that route doesn’t work for whatever reason, contact your bank or your card that’s connected to your PayPal and report it as fraud that way. FDIC banks do not play around, and they will get you your money back usually that day. I’m sorry that they got you too.
When I decided to cancel my Ipsy subscription, they made it very difficultl. As you said, they have no customer service and it was very difficult to find where to cancel in their website. I sent an email and thankfully someone responded and cancelled my account.... HOWEVER, next month I received some products... again, I emailed them and they said they had cancelled my subscription but this what something different... What??? ... I told them to cancel EVERYTHING... NEVER will I ever subscribe to them. Their business practices sound like fraud to me.
The good thing with Paypal is you can contact them in order to stop charges. That's so incredibly shady that it's not showing up in your account as a subscription so there's not way to cancel it, like the fact that it's hidden within your account somehow is odd, Ipsy's gonna end up in a lot of hot water for this, whatever occurred, either accidental or purposeful, is not okay.
I cancelled my Ipsy but was still getting charged for them each month. I sent them a DM on Twitter and someone got back to me within minutes and re-cancelled my account for me. I was obviously pissed that I had issues to begin with, but I haven’t been charged since they helped me!
The thing about Ipsy and Boxy, is they keep raising their prices and then you don't get any product lines you don't recognize at all. I am just really glad I dumped them both.
YES! PLEASE! Your whole ordeal with 'Oui Please' was such an eye opener!!! I would love for someone w/ur platform & audience to figure out what's "actually going on" no matter what the end outcome is I'm sure I'm not alone when saying we would still be interested in knowing whatever it is that you find/discover!!! Tysm for always being so honest & transparent with ALL of your reviews!!
Yes!! Ipsy customer service is TERRIBLE. One of the main reasons I stopped the service. I also got charged for things I didn't sign up for. Then when I emailed them about it (because there was no way to call them) I was given a whole bunch of BS. It's not ok. That's alright. I had a subscription with them for years and they lost my business over this mess. Took it over to Birchbox and other services. Peace out Ipsy.
I really like your fun ways!ISPTY is a drag!My debt account got hacked..my bank sent me a new debt card ...so l needed to give them my new card info...IPSEY...kept rejecting my new card!And only gave me the robotic customer service thing!Which couldn't help me!I was for 2 years really enjoying my monthly glam bags n samples!But no longer as l cant find anyone onsite like a human to help me out!Rats!
If you cancelled and they didn’t stop, it’s purposeful. Boxy charm did this to me and basically admitted to it. They tried telling me I had to finish my year subscription when I bought month to month.
Every time I hear the ding ding thing on my phone I just about break my dang neck trying to get to my phone. No matter what kind of day I'm having I know when Alexandria is with us who adore her...I'm going to smile and have a better day....and YES, ipsy is still doing it. I had to put a stop to the payments going out from the bank. Was charged 2 more times and received nothing. You can never talk to anyone directly. I had had enough.
I have a case against Ipsy because of this very reason! I have also gone to the Better Business Bureau!!! They have been DOUBLE CHARGING me every month! And they said I agreed to sign up for their “Refreshments” crap!!! Nope sure didn’t I got 1 thing of makeup wipes and 1 hand lotion🙄 I refuse to allow them to steal anything more from me. I wish I could show you the bag I got for March. It doesn’t even look remotely close to the actual Power Moves Bag. And the stuff in the bag was like rejected items and the only makeup item I received was the perfect peepers it’s a very dark brown color so it did me no good 😔 CHECK your accounts be diligent because Ipsy is not playing fairly.
It’s even more frustrating because they do not have any way of contacting them other than email. Even the Better Business Bureau said it was the most mind blowing situation because of them being a million dollar company not to have customer service. Not only that, but, they spell my name wrong 😠 Carrie Beth….they call me Care in my emails 🙄
Get a prepaid credit card and spend it down to $5. Add it to your ipsy account and delete all other payment methods. Always use this method to cancel auto debit things or use it for things with free trials. You won't have to speak to another human about unranked billing again.
I used to have hundreds of thousands of points because I have been doing these unboxing for so long and people used my link to sign up but they all just randomly disappeared one day!
My deal with ipsy and why I stopped my 13 dollar deluxe mini / travel size "samples" is some I know were literally free samples trying to be passed off as a "deluxe size sampler" that was supposedly 10.00-20. 00 $$ ????? .. There's no way ... I swear they shoved some free samples on me acting like they were $10-$25 like yeah ok. I did get a few good things but nothing worth continuing it ... It also made me not want to upgrade to get the full size products either .
This also happened to me, it happened four times, I didn’t receive any of my products either. I cancelled and then was still charged several more times. After a lot of back and forth with customer service I got my refund, but they also tried to just give me points at first.
If you push enough and are rude enough they usually eventually give you a refund, but it really just depends on who you get as a CS rep. I've had some that immediately refund and then others that I have to be insistent with.
This is so strange to me. I receive itsy and boxycharm both. I have had no repeats between the two boxes. However, reading all these comments has got me so nervous to continue these two subscriptions. I have had a couple months where I have been charged for the new bag when I haven't even received the months before bag yet. Thought that was a little annoying. I continue to receive March bag in april, April bag in May etc. And considering ipsy careers offers careers out of Charlotte North Carolina which is only about an hour away from me I think it's extremely odd
YEEEEESSSSS! PLEASE INVESTIGATE! That type of investigation might seem trivial, but you would be revealing an abuse of trust, if true. And that is a VERY big offense, hits everyone equally, and actually can cause lifelong trouble, both emotionally and financially.
NEVER use your bank account at any subscription box companies. I have a cashapp card specifically for ipsy and I put $15 a month on it. It's linked to my bank account but It only works if I transfer money to it, otherwise it'll decline. HOPE THIS HELPS SOMEONE from the headaches and money loss I went thru in the past.... 💜💜💜
I actually believe they do know what they are doing. I tried to cancel their service and they kept sending me more stuff that I did not sign up for but they kept charging. I would definitely not recommend this service. Run as fast as you can from Ipsy.
Go get em! They need a little exposure. Try to cancel. Try to get a refund on next order they just decide to send you. Live to see your journey with them. Ultimately,chow did you make out with Oui, did you get fully compensated? Most but companies win by wearing you down.
I just canceled my Ipsy...I was being charged for God knows what on top of my glam bag every month and never received anything for the money they were withdrawing from my account! And try to get a hold of someone to rectify the situation?! Good luck!! But seriously...good luck getting to the bottom of it. I hope you get it all sorted out!
i come to your ipsy unboxing videos once in awhile to remind myself that canceling my subscription with them was one of the best decisions i made. i cancelled with them years ago. back then i did it because i was tired of getting the same boring warm toned single eyeshadow pan. i was collecting so many!
I'd love to see a video/more info about what's going on with Ipsy! If it were just happening to one or two people I would believe it was just a minor error or glitch in their system, but this is/has been happening to a lot of people now which is what is most concerning!
From the time I wash my hair I have a strict 24 hour window before it starts to look Greasy AF, so I feel you on not wanting a "second day hair" product.
You can go into PayPal and remove it as a recurring payment. I was told by a different company to do that because even though I cancelled from them PayPal can continue the payment.
that's horrible, I hope it works out for you. selfishly, I'm not too mad though because we get a video from you 😋 you look beautiful as always. I've never had a problem with Ipsy customer service but that was a year ago. good luck!
I already cancelled all my Ipsy subscriptions (just to save money) but I would totally love to see you do a little deep dive to try and figure out what’s going on 😁
I am in AZ and it is already warm here. We will be in the 90s in a couple days. I am sad because I don't like hit weather. Medically it is very hard on me so I end up stuck inside. Enjoy that cooler weather!
Go for it! With the cost of things today if your like me, you can't afford to have some one taking your money! It's messed up that they have just decided you needed 3 bags with out your permission! Stealing is stealing! Glad I never signed up with them.
this happened to me all the time! me, and my 2 sisters always got the EXACT same bag. despite putting me as a small size, one as a medium, one as a large. they'd charge me for and send us 3 plus. and worst was sometimes we got the EXACT same contents despite all having very different profiles
Get a prepaid credit card with a small limit or spend it down to $5 and change any service that you want to unsubscribe from to that card, deleting all others. Then you don't have to beg any customer service person or anything, they simply can't take your money anymore.
The Chella mascara in this bag is SO GOOD for me. It doesn't create crazy length (my messages are long so some mascaras cause them to hit my glasses), gives a great balance of volume that's right between natural and falsies. Haven't stabbed my eye once 👌👌
Definitely feels like if they're giving points instead of refunds they're doing it to try to get out of a potential lawsuit. Like how Bethesda was doing with the pre-order bag issue where they were giving people who demanded a refund in game money so they could say that the customers took the caps and therefore was compensated and couldn't sue. The amount couldn't even buy the cheapest item in the shop either
I feel like this is relevant. I recently signed up for ipsy again after like YEARS, I was signing up, la di da, then realized I was on the page for regular glam bag, and I actually wanted GB+. So I closed the window and didn't continue the sign up. Went back to it, realized I should probably update address and card info first, and then signed up for GB+. Couple weeks later I see a charge for regular glam bag on my card that I don't use anymore and haven't in years! The card that WAS on my ipsy account from years ago! The card that is long expired. I don't know how they got this charge to go through. I sent a ticket and asked what the heck? I got a non answer back, I don't think they even read my email. They had no explanation for being charged on an expired card when I hadn't completed sign up. They were just like yeah, you're going to get the bag but we have you canceled for next month. Thanks for reading my novel. I think ipsy has something weird going on with their website where if you breathe near a sign up page you get signed up. 😑
Wow on you getting upgraded by Ipsy. I have skipped the plus for soooo many months in hopes I’ll like them again. Nope. Lol. I do get the reg bc it gets me more excited 🤪
Is the doggie called Ren? He looks so cute sleepin in the background. Thanx for the sharing your life and unboxing with all us. Your the sweetest ever, you and little Ren.
there are a LOT of complaints on the BBB website against ipsy for tricking ppl into paying for stuff they don’t want/need. based on reviews, they have 1.09/5 stars based on 223 reviews 🥴
You should just get your refunds and cancel. A business that allegedly cheats isn't one people should support. I quit them awhile ago because I thought paying for samples wasn't fun. 😁 Good luck!❤️
Yeah I don't get why anyone would want to keep giving money to a company that's ripped them off--I definitely wouldn't want to give them free advertising either...
Ipsy stole from me also. I signed in to look at what products they have for April.. i do that frim time to time, but this time they signed me up for glam bag plus when i didnt resubscribe. I sent them a email to see if they woukd refund me for their mistake. I cancelled as soon as i realized that it happened. Somethings is odd about their business practices.
Ipsy KEPT doing this to me too. And I kept receiving JUNK. Maybe if there was even one or two decent products in the bag, I wouldn't have been so angry. But every time it was junk! I finally called them and told them "I have not agreed to the last 3 boxes and I don't want anymore! Stop sending them to me!" And now, I NEVER open anything from them bc I am scared they'll start sending me crap again.
Last year It took me multiple modes of communicating my cancellation, and 3 months to be totally free of ipsy---hubs started calling them "icky boxes" bc I felt like I couldn't get rid of them. Despite following the date cut offs for choosing items,, etc, No matter what different items I picked I always got the same something else I didn't want. So glad to be free of them and saving my $
Like I said during last video. They kept taking money out and not sending bags. They told me I had no account attached to my email and my PayPal account. So I had to get PayPal to block them.
This happened to me!! I kept canceling my subscription but they kept re-subscribing me without my permission. And kept taking my money! I had to cancel my debit card and get a new one!!
I literally canceled my Ipsy and hoursssss later I get charged for this months bag 🤦🏻♀️ every time I have a problem I message them on Facebook and they seem to be pretty helpful but this isn’t the first time I’ve tried to cancel my subscription or skip a month and still get charged for the current months bag when I thought I skipped it or thought I canceled my subscription just to get charged anyways 🤷🏻♀️I hate this crap ! They don’t listen
They stole ! I signed up for Ipsy beause the Ad says the first month is free !I put in my payment because i though they gonna charge next month instead this month ! And then when I check my bank acount I saw a pending transaction! Where only $13 bucks but its not the same as they advertised ( first month free !) I cheked ipsy care they say you only get it free if yousign up through a referral. But thats not how they advertised!
Hey guys! So today we are looking at the three Ipsy Glam Bag Plus bags that I received. The interesting thing is I didn't agree to pay for at least one of these bags. Ipsy has taken it upon themselves to charge to upgrade me without my permission and charge me for a bag I did not agree to buy. From comments on my previous video I don't think I am the only one having this issue. I know I should have noticed it sooner but when you get this many subscriptions it can be difficult to keep track and I am horribly unorganized as you all know! This is on me as well because I didn't notice I was being charged without my permission but It something that shouldn't have happened in the first place! I have mentioned in months past that I never know how many upgraded Ipsy bags Im going to get, they seems to never send me a consistent number. I am going to look into this further and get to the bottom of it! Let me know what you guys think about all of this! Love ya💖
Please please get yourself some help on organizing! The money adds up fast and as you've taught me there are a LOT of shady players in the sub box space
That’s messed up, they can’t just be taking money from you and everyone else 🥺
Please do a video on all this.
Hi! I had a similar problem with GBX and just ended up canceling my subscription all together. I did sign up with Boxy Charm even though I know IPSY owns the business. At least I am receiving products from well known brands 🙌.
I was going through IPSY Care and using the BOT and being able to get in touch with customer service team. Give the BOT a try and go through the process even though it is rather annoying 🙄. Hopefully you will be able to get this major problem fixed. Best of luck to you 👍 ❤️!
It actually is legal I forget what the technical term for it is but Verb energy bars does the same thing. They don't have a subscription but after you buy something they will continue to charge the to your card every month until you report it to them you don't want the to take your money.
PSA: If a company uses your credit card details/financial info to sign you up for services or products you did not request, that is called fraud. Unauthorized purchases are categorized as fraud under fiscal law and you are entitled to pursue this legally if you can prove you did not sign up or authorize the use of your information for those purchases.
That's exactly what I was going to say, fraud pure and simple.
I wish I’d been more informed of this when a cable company used a cheque I used for payment for installation to get my banking details and set up automatic transfers
@@tarareid5108 that sounds illegal asf. You definitely can't do that.
@@KylaFuller I know! But I was like 19 and I called but I just didn’t have the confidence to push
I actually came here to say that. It's sad that ipsy has turned into a company that uses such deceptive business practices. I used to like them, but it honestly makes me glad that I cancelled my subscription awhile back.
The giving of store points instead of refunds tells me that this has probably been a systemic issue that is so large that they literally can't afford to repay all of the wrongful charges. Might have been an accident of their system, but they need to give some visibility to what's happening to instill that good good consumer confidence.
It's also illegal. They can not force you to take merchandise in kind for misuse of your money. The federal trade commission would eat them alive if they were reported/investigated.
It could be that or because they get these items at least at wholesale they still make a profit off their theft and you shut up about it. So it looks like they're doing something when in reality you still got scammed
@@caifengforever2796 They don't pay for the items at all. Businesses pay to be included. That's the business model.
So they're being completely shady, with a side of possible fraud.
@@conifercrow yes of course businesses pay to send thousands of free products to people who will likely never buy the full size item. Come on.
@@howabout6936 Ipsy absolutely sells product placement slots in their bags. Its basically the same as buying an ad.
Yes investigate! Your takedown of Oui Please was so good, I want to see you bring the same thoroughness and passion to this Ipsy nonsense.
Constructive things to do for anyone getting charged: Call your bank and tell them to stop payments to Ipsy, let them know you've been attempting to cancel and they keep charging you. They will stop the charges from their end if Ipsy won't. (If you can keep evidence of your cancelation attempts, that's even better)
Also, maybe message the recent brands that have been in Ipsy bags with what's going on? If Ipsy won't respond, those brands will care to not be associated with Ipsy if they know about the problem.
You also can stop charges through PayPal if you pay through them!
Please note most banks charge for stop payments.
@@teramarie779 not if it’s electronic they usually don’t. I had similar issue with a gym that I did some personal training sessions with & anytime I tried to contact them to cancel there was never anyone able to do it. This was with Bank of America.
Change your billing to a prepaid card with $5 on it. Delete all other cards. Then you don't have to waste any time calling anyone. No more mistakes in billing again.
They will stop ALL payments, when she still wants 2, just not the extra one
Alexandria, you can control who gets payments in your PayPal account, just go to manage reoccurring payments, and remove Ipsy from being allowed to get any money from you.
I agree, came to comments to say the same👍
I did that with them and would manually pay every month because they charged me double and would never refund me
I got the same issue with grammarly, I blocked them from taking payments
I think she plans to keep some of the subscriptions though. I was all for her canceling originally and still think she should.
@@raetona you can do payment manually each month, it’s a hassle, but less risky 😍
Just casually scrolling for a minute I can see at least 20+ people reporting some sort of fraud, unauthorized charge, or cancelation issue resulting in charges. That is too many for this sample size. That's extremely disturbing
I was JUST doing/thinking the exact same thing... D: The amount of people that are sounding off here is really high for this, that's immediately giving me scamop vibes from them. :(
It’s illegal to not give refunds for charges not approved and also for not fulfilling a promise I.e, if they said something was free and then charged you or didn’t follow through with promotions. I have gotten refunds before leaving and did not let go until I received money in my bank. If the person doesn’t help you, do it again with someone else
I’m getting very frustrated with Ipsy, they offered me a free bag if I didn’t cancel for March but ended up charging me twice and they’re customer service says there are no refunds at all
Don’t give up. They will give refunds if you push the issue. Especially if it’s a promise for product you were offered and then charged without approval. That’s fraud and def illegal
Do a chargeback with your bank.
Call your bank & tell them the issue. Charge it back to them.
Any company that says they don’t do refunds I have an issue with. We are all human and make mistakes and refund might be part of that!
I say this as someone who works for a bank, but CALL YOUR BANK. They're there to advocate for you, these companies honestly don't care who they rip off.
I quit Ipsy and started following you about 6 years. I appreciate you for all the sub boxes and reviews you have done
Report them as fraud. They definitely do this to other people. I reported them to PayPal as fraud, and got my money back.
I think ill do the same. There isn't even anything in the shop to purchase with my points.
@@thatonepopularteacher6321 If that route doesn’t work for whatever reason, contact your bank or your card that’s connected to your PayPal and report it as fraud that way. FDIC banks do not play around, and they will get you your money back usually that day. I’m sorry that they got you too.
I am so excited for an Alexandria deep dive into Ipsy because the last one with the Oui or whatever they were called omg that was amazing loved it
When I decided to cancel my Ipsy subscription, they made it very difficultl. As you said, they have no customer service and it was very difficult to find where to cancel in their website. I sent an email and thankfully someone responded and cancelled my account.... HOWEVER, next month I received some products... again, I emailed them and they said they had cancelled my subscription but this what something different... What??? ... I told them to cancel EVERYTHING... NEVER will I ever subscribe to them. Their business practices sound like fraud to me.
when I cancelled I was bombarded with emails to try and give me FOMO for months...made me so angry I would never subscribe to them again
The good thing with Paypal is you can contact them in order to stop charges. That's so incredibly shady that it's not showing up in your account as a subscription so there's not way to cancel it, like the fact that it's hidden within your account somehow is odd, Ipsy's gonna end up in a lot of hot water for this, whatever occurred, either accidental or purposeful, is not okay.
I cancelled my Ipsy but was still getting charged for them each month. I sent them a DM on Twitter and someone got back to me within minutes and re-cancelled my account for me. I was obviously pissed that I had issues to begin with, but I haven’t been charged since they helped me!
The thing about Ipsy and Boxy, is they keep raising their prices and then you don't get any product lines you don't recognize at all. I am just really glad I dumped them both.
YES! PLEASE! Your whole ordeal with 'Oui Please' was such an eye opener!!! I would love for someone w/ur platform & audience to figure out what's "actually going on" no matter what the end outcome is I'm sure I'm not alone when saying we would still be interested in knowing whatever it is that you find/discover!!! Tysm for always being so honest & transparent with ALL of your reviews!!
Yes!! Ipsy customer service is TERRIBLE. One of the main reasons I stopped the service. I also got charged for things I didn't sign up for. Then when I emailed them about it (because there was no way to call them) I was given a whole bunch of BS. It's not ok. That's alright. I had a subscription with them for years and they lost my business over this mess. Took it over to Birchbox and other services. Peace out Ipsy.
Two days of our favorite lady! 💙💙Im so happy!! Thank u girl!!
I really like your fun ways!ISPTY is a drag!My debt account got hacked..my bank sent me a new debt card ...so l needed to give them my new card info...IPSEY...kept rejecting my new card!And only gave me the robotic customer service thing!Which couldn't help me!I was for 2 years really enjoying my monthly glam bags n samples!But no longer as l cant find anyone onsite like a human to help me out!Rats!
If you cancelled and they didn’t stop, it’s purposeful. Boxy charm did this to me and basically admitted to it. They tried telling me I had to finish my year subscription when I bought month to month.
Every time I hear the ding ding thing on my phone I just about break my dang neck trying to get to my phone. No matter what kind of day I'm having I know when Alexandria is with us who adore her...I'm going to smile and have a better day....and YES, ipsy is still doing it. I had to put a stop to the payments going out from the bank. Was charged 2 more times and received nothing. You can never talk to anyone directly. I had had enough.
Alexandria: carry on my wayward son
Me: intense Supernatural flashbacks
Boxycharm is doing the point crap instead of refunds too, which ticks me off because I cancelled all of my boxes.
Thats terrible!
Dispute it with your bank, and get your money back.
Yeah Boxycharm is the WORST when it comes to stuff like this.
How do I get in touch with Ipsy to cancel. I took an annual subscription and they renewed me and I can't find a way out.
I have a case against Ipsy because of this very reason! I have also gone to the Better Business Bureau!!! They have been DOUBLE CHARGING me every month! And they said I agreed to sign up for their “Refreshments” crap!!! Nope sure didn’t I got 1 thing of makeup wipes and 1 hand lotion🙄 I refuse to allow them to steal anything more from me. I wish I could show you the bag I got for March. It doesn’t even look remotely close to the actual Power Moves Bag. And the stuff in the bag was like rejected items and the only makeup item I received was the perfect peepers it’s a very dark brown color so it did me no good 😔 CHECK your accounts be diligent because Ipsy is not playing fairly.
Same exact story here!
The same thing happened to me! It's so frustrating
It’s even more frustrating because they do not have any way of contacting them other than email. Even the Better Business Bureau said it was the most mind blowing situation because of them being a million dollar company not to have customer service. Not only that, but, they spell my name wrong 😠 Carrie Beth….they call me Care in my emails 🙄
Get a prepaid credit card and spend it down to $5. Add it to your ipsy account and delete all other payment methods. Always use this method to cancel auto debit things or use it for things with free trials. You won't have to speak to another human about unranked billing again.
Thanks for the video Alexandria! Makes my day better. Have never regretted canceling Ipsy months & months ago! ♥️
Good luck redeeming points too! I’ve redeemed twice and not received the products either time. Not sure what they’re doing over there 😬
I used to have hundreds of thousands of points because I have been doing these unboxing for so long and people used my link to sign up but they all just randomly disappeared one day!
@@Alexandria-Ryan oh wow that’s a lot of points to disappear!!
If you don’t use the points they do expire at some point
Your hair had been looking so shiny and full! Love all your content♥️thanks for existing!
My deal with ipsy and why I stopped my 13 dollar deluxe mini / travel size "samples" is some I know were literally free samples trying to be passed off as a "deluxe size sampler" that was supposedly 10.00-20. 00 $$ ????? .. There's no way ... I swear they shoved some free samples on me acting like they were $10-$25 like yeah ok. I did get a few good things but nothing worth continuing it ... It also made me not want to upgrade to get the full size products either .
Yes that happens to me so I put a prepaid card that way they can’t charge me when I don’t want it it’ll decline it every time they try
This also happened to me, it happened four times, I didn’t receive any of my products either. I cancelled and then was still charged several more times. After a lot of back and forth with customer service I got my refund, but they also tried to just give me points at first.
If you push enough and are rude enough they usually eventually give you a refund, but it really just depends on who you get as a CS rep. I've had some that immediately refund and then others that I have to be insistent with.
I am shocked that they can keep getting away with this!! Good luck with your investigation! ♥
I’ve gotten that wander beauty staycation mask before AND ITS GREAT. It makes my skin soooo super soft
This is so strange to me. I receive itsy and boxycharm both. I have had no repeats between the two boxes. However, reading all these comments has got me so nervous to continue these two subscriptions. I have had a couple months where I have been charged for the new bag when I haven't even received the months before bag yet. Thought that was a little annoying. I continue to receive March bag in april, April bag in May etc. And considering ipsy careers offers careers out of Charlotte North Carolina which is only about an hour away from me I think it's extremely odd
😢 sorry you are having this trouble. I really enjoy you videos. Hopefully you will resolve the situation.
I love watching ur videos, I got super sick with sone kind of mystery stomach bug and watching ur videos always help me feel better
YEEEEESSSSS! PLEASE INVESTIGATE! That type of investigation might seem trivial, but you would be revealing an abuse of trust, if true. And that is a VERY big offense, hits everyone equally, and actually can cause lifelong trouble, both emotionally and financially.
NEVER use your bank account at any subscription box companies. I have a cashapp card specifically for ipsy and I put $15 a month on it. It's linked to my bank account but It only works if I transfer money to it, otherwise it'll decline. HOPE THIS HELPS SOMEONE from the headaches and money loss I went thru in the past.... 💜💜💜
I actually believe they do know what they are doing. I tried to cancel their service and they kept sending me more stuff that I did not sign up for but they kept charging. I would definitely not recommend this service. Run as fast as you can from Ipsy.
Go get em! They need a little exposure. Try to cancel. Try to get a refund on next order they just decide to send you. Live to see your journey with them. Ultimately,chow did you make out with Oui, did you get fully compensated? Most but companies win by wearing you down.
Love your content! Ipsy show down is legendary
You should redo the "my dog picks my makeup" Now that you actually have your own dog lol
Woo-hoo another video . Awesome thank you Alexandria
I just canceled my Ipsy...I was being charged for God knows what on top of my glam bag every month and never received anything for the money they were withdrawing from my account! And try to get a hold of someone to rectify the situation?! Good luck!! But seriously...good luck getting to the bottom of it. I hope you get it all sorted out!
i come to your ipsy unboxing videos once in awhile to remind myself that canceling my subscription with them was one of the best decisions i made. i cancelled with them years ago. back then i did it because i was tired of getting the same boring warm toned single eyeshadow pan. i was collecting so many!
I'd love to see a video/more info about what's going on with Ipsy! If it were just happening to one or two people I would believe it was just a minor error or glitch in their system, but this is/has been happening to a lot of people now which is what is most concerning!
Agreed. I'm in Tennessee and the last 2 days have been all over the place. I'm like geez make up your mind already 🤦♀️
From the time I wash my hair I have a strict 24 hour window before it starts to look Greasy AF, so I feel you on not wanting a "second day hair" product.
You can go into PayPal and remove it as a recurring payment. I was told by a different company to do that because even though I cancelled from them PayPal can continue the payment.
Awww I missed the over narration, I love it when you do that, it’s hilarious 😂
(Oh geez that makeup brush feels so ironic now after this weekend.😳)
that's horrible, I hope it works out for you. selfishly, I'm not too mad though because we get a video from you 😋 you look beautiful as always. I've never had a problem with Ipsy customer service but that was a year ago. good luck!
I live in Ontario, I feel you about the weather not wanting to decide what it's gonna do
Had 4 lovely days working in the garden in a t-shirt, its snowing today brrrrr
I already cancelled all my Ipsy subscriptions (just to save money) but I would totally love to see you do a little deep dive to try and figure out what’s going on 😁
I am in AZ and it is already warm here. We will be in the 90s in a couple days. I am sad because I don't like hit weather. Medically it is very hard on me so I end up stuck inside. Enjoy that cooler weather!
Go for it! With the cost of things today if your like me, you can't afford to have some one taking your money! It's messed up that they have just decided you needed 3 bags with out your permission! Stealing is stealing! Glad I never signed up with them.
this happened to me all the time! me, and my 2 sisters always got the EXACT same bag. despite putting me as a small size, one as a medium, one as a large. they'd charge me for and send us 3 plus. and worst was sometimes we got the EXACT same contents despite all having very different profiles
Get a prepaid credit card with a small limit or spend it down to $5 and change any service that you want to unsubscribe from to that card, deleting all others. Then you don't have to beg any customer service person or anything, they simply can't take your money anymore.
The Chella mascara in this bag is SO GOOD for me. It doesn't create crazy length (my messages are long so some mascaras cause them to hit my glasses), gives a great balance of volume that's right between natural and falsies. Haven't stabbed my eye once 👌👌
Definitely feels like if they're giving points instead of refunds they're doing it to try to get out of a potential lawsuit. Like how Bethesda was doing with the pre-order bag issue where they were giving people who demanded a refund in game money so they could say that the customers took the caps and therefore was compensated and couldn't sue. The amount couldn't even buy the cheapest item in the shop either
Ummmm yes, that’s stealing. There must be some solution to this problem. I’m sorry you’re going through this. This is not the Ipsy of old.😔
I feel like this is relevant. I recently signed up for ipsy again after like YEARS, I was signing up, la di da, then realized I was on the page for regular glam bag, and I actually wanted GB+. So I closed the window and didn't continue the sign up. Went back to it, realized I should probably update address and card info first, and then signed up for GB+. Couple weeks later I see a charge for regular glam bag on my card that I don't use anymore and haven't in years! The card that WAS on my ipsy account from years ago! The card that is long expired. I don't know how they got this charge to go through. I sent a ticket and asked what the heck? I got a non answer back, I don't think they even read my email. They had no explanation for being charged on an expired card when I hadn't completed sign up. They were just like yeah, you're going to get the bag but we have you canceled for next month.
Thanks for reading my novel. I think ipsy has something weird going on with their website where if you breathe near a sign up page you get signed up. 😑
Ipsy also does not let you cancel an order made in shops, and they have absolutely no customer service that is not a bot. Not a fan anymore.
Wander makes 2 of my favorite mascaras.
Their DND concentrate is one of my favorite night creams
I live in ND and as im watching this there's a blizzard outside, so i understand the weather being weird.
Love your videos!!! Always making me smile and laugh. You rock girl. One of my top favorites
The fact I’ve been watching for five years just hit me in the face 😵
Still love the videos ♥️♥️
Oh wow! Thank you so much for sticking around! Aw thank you!!
Wow on you getting upgraded by Ipsy. I have skipped the plus for soooo many months in hopes I’ll like them again. Nope. Lol. I do get the reg bc it gets me more excited 🤪
i love watching your videos your are so honest and say it like it is
Is the doggie called Ren? He looks so cute sleepin in the background. Thanx for the sharing your life and unboxing with all us. Your the sweetest ever, you and little Ren.
there are a LOT of complaints on the BBB website against ipsy for tricking ppl into paying for stuff they don’t want/need. based on reviews, they have 1.09/5 stars based on 223 reviews 🥴
Fellow Kentuckian here Alexandria, and I feel you about the weather.
I’ve heard they have bad customer service but I always have a great experience and a fast response. I always get a replacement or money back.
Boxycharm and Ipsy already became one in 2020 but they keep separate subs still… don’t know why. Sure it’s making them money to keep them separate.
The ad before this video was Ipsy… lol
Do a detective show on if ipsy is stealing 😂
Ooooo they steallllllin'🧡
I have a friend who has been being charged for 6 months+ for Ipsy bags and not even receiving anything.
Your hair looks so beautiful here 😍💖
You should just get your refunds and cancel. A business that allegedly cheats isn't one people should support. I quit them awhile ago because I thought paying for samples wasn't fun. 😁
Good luck!❤️
Yeah I don't get why anyone would want to keep giving money to a company that's ripped them off--I definitely wouldn't want to give them free advertising either...
Ipsy stole from me also. I signed in to look at what products they have for April.. i do that frim time to time, but this time they signed me up for glam bag plus when i didnt resubscribe. I sent them a email to see if they woukd refund me for their mistake. I cancelled as soon as i realized that it happened. Somethings is odd about their business practices.
Hello, Alexandria!🙋🌺💮🍀🕊️☺️🌞🤗💐 Thank You!
Ipsy KEPT doing this to me too. And I kept receiving JUNK. Maybe if there was even one or two decent products in the bag, I wouldn't have been so angry. But every time it was junk! I finally called them and told them "I have not agreed to the last 3 boxes and I don't want anymore! Stop sending them to me!" And now, I NEVER open anything from them bc I am scared they'll start sending me crap again.
Last year It took me multiple modes of communicating my cancellation, and 3 months to be totally free of ipsy---hubs started calling them "icky boxes" bc I felt like I couldn't get rid of them. Despite following the date cut offs for choosing items,, etc, No matter what different items I picked I always got the same something else I didn't want. So glad to be free of them and saving my $
Like I said during last video. They kept taking money out and not sending bags. They told me I had no account attached to my email and my PayPal account. So I had to get PayPal to block them.
This happened to me!! I kept canceling my subscription but they kept re-subscribing me without my permission. And kept taking my money! I had to cancel my debit card and get a new one!!
I actually spoke to someone on the phone and cancel but yet they kept charging me.
@@darlenecarroll3876 who did you get on the phone? Ipsy swears they do not have a customer service phone number.
Your bank can cancel payments for you. You don't need to get a whole new card!
I got the notification, saw the title, and face palmed so hard 😭 girl noooo
I literally canceled my Ipsy and hoursssss later I get charged for this months bag 🤦🏻♀️ every time I have a problem I message them on Facebook and they seem to be pretty helpful but this isn’t the first time I’ve tried to cancel my subscription or skip a month and still get charged for the current months bag when I thought I skipped it or thought I canceled my subscription just to get charged anyways 🤷🏻♀️I hate this crap ! They don’t listen
Totally unrelated but my adhd kicked in and I starting thinking you would look amazing with subtle highlights ☺️💙
I have had to reach out to Ipsy for at least my last 3 bags because of at least one missing item in each bag. Last month I was missing 2 items!
Oh no im so sorry! I hope they have fixed it!
@@Alexandria-Ryan this month they had to send me a different item because what I choose was out of stock. So I got a teenie tiny squeezie tube. :(
The bags were boring but you’re always fun to watch. PI Alexandria on the case. That would be interesting for sure.
They stole ! I signed up for Ipsy beause the Ad says the first month is free !I put in my payment because i though they gonna charge next month instead this month !
And then when I check my bank acount I saw a pending transaction! Where only $13 bucks but its not the same as they advertised ( first month free !)
I cheked ipsy care they say you only get it free if yousign up through a referral. But thats not how they advertised!
I wish my week at work went as fast as Alexandria speaks through the sponsorship section...
Glow recipe pop is quitepigmented and yes it’s a scrub and balm
That's why I only use prepaid cards
I’m also currently trying to get in touch with them! They also stole from me and I can’t reach out
Yes I had canceled my ispy. I had all three bags and there still charging me. Still trying to stop them and get my money back
I'd love to see a video about this situation. The oui please was interesting.
that last palette looks like a nice travel palette. especially if you cant pack much.
Thanks for the info yes they have been charging me twice