🛒 Shop at Signature Solar 👍 (Turns out they are legit! LOL) • Signature Solar: signaturesolar.com/?ref=thesolarlab • Use Code: THESOLARLAB50 for $50 Off Your Order ☀ Calculate Solar Panel Cost for your House: www.solar-estimate.org/solar-calculator?aff=207512&cam=750 0:00 - Intro 0:51 - Signature Solar Overview 2:13 - Sales Call 1 6:08 - Sales Call 2 10:11 - Sales Recap 11:25 - Tech Support Call 1 13:41 - Tech Support Call 2 15:10 - Service Recap 16:07 - The Verdict 🔔 Subscribe to our TH-cam Channel: @TheSolarLab We've ordered from Signature Solar multiple times and have been recommending that people buy solar equipment there for a while now. In saying that, we've never actually called in and got the full experience. Today, we created fake names and made up reasons for calling to mystery shop them with the goal of determining if we should continue sending people there, or stop all together. ⚡ FOLLOW US: instagram.com/thesolarlab/ www.tiktok.com/@thesolarlab 👨🏼💻 The Solar Lab: www.thesolarlab.com We maintain an affiliate relationship with some of the products reviewed, which means we get a small percentage of a sale if you click our links, at no cost to our viewers.
I just purchased about $8k with SS. Efficient &painless. Items shipped as promised and delivered without issues. Three calls to sales and a few email. Also handled efficiently, no fluff. Positive experience. Well run company. Employees seem content in your jobs.
I bought a Growatt inverter from them. I accidentally over amped it with panels burning the unit. I called to ask if they sold parts for the unit. I explained that the damage was totally my fault. They for free sent me a new charging board. This did not fix the problem. Get this, they sent me 2 6500 inverters so I could get my 240volts working again. All this for me making a mistake. Signature Solar in my opinion is the absolute best company to deal with. For a while they were short staffed on the technical end so hold time was long. They also sent me a replacement for a bad BMS before. I'm about to make a large system and I'd never think of another company for products.
You can't overamp it with panels. You over volted it (with panels) or something else entirely. Amps aren't "sent" they're "drawn" (pulled) it'll only do what it is max capable of.. if something is undersized and draws too much it'll hurt itself in that scenario
@@gg-gn3re You might be correct in technical terms. However the reality is I connected the pv wires and immediately a cloud of white smoke plus burning sounds came from the inverter. The event remains the same.
@@MrDonking1967 so you don't know what happened, it just burnt up. Can say that instead of over amp. Happens all the time, electronics can just fail randomly Also shouldn't connect stuff live and also sounds like it was reversed though hehe.
I was at the store about a month ago and they gave me full store credit on two inverters I had trouble with. I was stunned by how eager they were to make things right. So I bought a 6000xp that I haven’t any immediate use for,but do have plans. There was a guy there who had a lot invested in some Harbor Freight panels and separate charge controllers who was trying to make his Frankenstein system work.While they were trying to help him I couldn’t keep from butting in. I wanted to tell him to ditch the junk and start over but realized that was none of my business. I was impressed with how patiently the salesman listened and was able to get him what he needed to get the most out of the equipment he had. They really are growing fast,even have a big sign on I-30 looking for employees.
I recently ordered a bunch of solar equipment from Signature Solar for the system I’m building at my second home. I can’t say I relied on them for recommendations on equipment because I kind of already knew what I wanted, but their process for ordering was great. Items all arrived in good shape and well packed. For orders that had lead times, they were very responsive when I asked for updates and such. Personally, I can recommend them 100%
There is both good and bad experiences with Signature Solar. My complaint started when they offered free shipping, and when it was delivered I was charged to get the products off the FedEx truck. We called many times to resolve, but they did not resolve the payment. So I continued to say free delivery is to your address, but not off the truck! FedEx continued to send bills, and resorted to collections. After months of email and phone calls they finally paid the bill. There was freight damage to one of the server rack batteries and that did not go well either. We found that a replacement battery could be a remanufactured battery, and not NEW. We ended up keeping the battery than to risk getting a returned battery that maynot be new.
I called Signature Solar to get a little more information on the EG4 Hybrid Solar Mini-Split kit. It was a Saturday morning, and no one answered, but I had a call back a short time later. She provided me with the information I was requesting. Several days later when I went to place my order, the order came back as the items were not in stock. I emailed sales and they provided me a quote for the kit with a different brand of pannels. I placed the order and it was delivered within a week. My system is up and running. I am very satisfied with their sales dept.
Just finished a solar mini split installation I purchased from SS. From ordering to start up the only problem I had was scanning the barcode on the unit to download the app. One phone call, problem solved. Thanks Signature Solar!
I've been with SS since 2020. I've spent (currently) 15k on all EG4 products. I am very pleased with the attention to detail I get from them. Everything from sales and tech to shipping has been a great experience. I won't even think about going anywhere else.a
I've purchased several times from them, nothing but good experience. I've spoken to the female sales person you guys spoke with at first, she was super helpful to me also. I also had a great tech support call about a firmware update issue with my rack batteries, he figured out I was sent the wrong update cable and priority shipped me the correct one. A+ in my book
excellent video! im a regular customer. One thing i love about signature solar that they are the only one's that ship outside the usa im in the caribbean, and i have recommended 100 of customer to them.
Good info, Thanks! I believe Signature Solar does home generator/battery/solar installs in Texas, which may be where that 50,000 satisfied customers comes from. Oh, Congratulations 🎉 on your marriage!
8 months ago I bought the EG4 WP LB 12V 100AH battery to power my Garmin live scope, & two Garmin 12" graphs on the front deck of my Skeeter ZX250. Plenty of power, shipping was fast and the service was great.
I've worked for a number of different solar distributors over the last 25 years. It's super hard to make money in this industry and survive. I wish them all the best.
The 120-240V EG4 6000XP is one inverter, that is capable of running 3000-6000 watts, depending on if you wanted 240Volts, or just 120Volts! It is that cool! EG4 6000XP Inverter is a hybrid beast of an inverter, and beats all other hybrid inverters made, thus far! And at $1400, is a great bargain! Thank you, Signature Solar! The EG4 Power Wall Pro 48V Battery Bank, at $3999, is also a great bargain, compared to buying 3 of the $1500 batteries that you would connect in series/parallel to achieve 48Volts! Signature Solar, again, is thee best dealer for that, too! I love SS!
I made 2 purchases from them and it was good experience . Will be buying again just wish they had a warehouse on the east coast for local pickup. The guy @8:57 I think he was thinking that you should overpanel the system probably since things like A/C run during the hottest part of the day.
Not everybody’s going to order a complete system. I’ve ordered parts from them randomly, wires etc, and I can imagine 50,000 people having done that since 2019. They seemed to be very busy a few years back when I needed to contact them but it sounds like they have hired a lot more people with the wait times you had.
2:31: 6000 watts a day! 😂. Next call please. (6 kWh's/day or 6,000 watt-hours/day) it's super important to get your units straight in this industry. Otherwise you might buy yourself a water pump that does 60 psi per day. 😂😂😂😂
I have one of those Yellow 3K v2 and I wasn't seeing in the documents how to get my unit to allow me to change 3 settings. They emailed me saying I needed to put the unit in standby mode in order to change the settings. That process was buried in the manual but they did get me to a resolution, and then put the unit back into regular mode.
Customer service was the worst experience ever. Took a week of elevator music to have them tell me there was nothing wrong with their system and I was hanging up on their answering system. Worst belittling experience ever. I went elsewhere to buy my system and am not the least bit interested in any of their products. Horrible service.
Happy to have found your videos. I am looking at one of those mini splits they have on their site. It says it can be wired directly to a panel. Watched a video on it but have more questions. Maybe in the future you could review that. Thanks
My experience with SS was not so good. During 2020-2021 (pandemic time) I purchased solar panels, inverter/charger and batteries. They charged me for delivery (initially saying it was free). The solar panels worked fine, the inverter/charger and batteries all failed rather quickly. It was like pulling teeth to get help and finally get reimbursed for the defective equipment. Would not want to go through that again.
they tried to rip me off, after retuening a bad inverter that only lasted 3 weeks and had to pay upfront for a replacement - I did not get a refund for 6mo's ! I must have called them 1000 times...
They had their problems only have to look at DIY solar forum vendor review but they do get resolved fast with EG4 and Signature's employees replying to their complaints. I choose current connected the owner is a regular on the forum and never seen one negative thread. When you sell that much always going to be a problem with someone.
I'm new to all this and my house is small 900 and my a/c is going out but furnace is newer. Can you give me in put what to buy. Or to because AC is expensive and so are the electric and gas bill?
Replicated purchase of EG4 system and solar panels recommend by Will Prowse. Signature Solar provides excellent prices and service for the solar community.
Signature solar sucks.The only reason they answered your call is they know you have a u-tube channel.I have spent nearly 12000 dollars. With signature solar and have gotten 0 help.
We went to great lengths to make sure they had no idea who we were LOL. I'm not here to defend your bad service, its super annoying that you haven't gotten help... but when we call it doesn't say "The Solar Lab" on the caller ID ahaha 😂
Unfortunately, I had a similar experience a few years ago, so I have little trust in them. Was very difficult to return defective merchandise, so I feel for you.
Can someone help me out? I order about a year ago an inverter from them. Is not the only one I have bought from them. The inverter has become faulty as its MPPT won't start drawing/producing energy from the PV unless I reset the PV switch every single day. And if I get clouds it will get back to not generating energy until the PV is turn off and on back again. I have two lines of PV, different brand and it does the same with both, so is not the PV panels. Long story short, they had being having me in a go around and around for two whole months without giving me a definite answer on what they intend to do. The inverter is under warranty but I am in Puerto Rico. I guess becuase of the high shipping cost they are trying to get me tire and give up. They have not even asnswer my last two email and I have being very patience and haven't being aggresive or dirrespectfull but this has become absurb. I need advice into what I can do. Any consumer protection agency I can complaing to? What can be done when seller/companies don't want to honor warranties? Any advice I will appreciate it.
I think trying to design a system over the phone is going to be impossible for anyone. Very few people are going to drop a ton of money on a full system on an out of a blue call like this. Most anyone is going to want to see someone design something in writing; there are just too many variables to pull stuff out of the air and cover everything needed in a quick phone call.
Hi! We offer our customers the option to visit our location and speak directly with our design team. Alternatively, we can arrange a call followed by email communication. Our team will use specialized software to create and share designs, making adjustments as needed to ensure your satisfaction.
Don't buy from signature solar. I have purchased a 3000Watts inverter from them in feb this year. The unit fail last month they did not and do not want to replace my inverter. They are CORRUPT WHEN COMES TO WARRANTY. The company started in 2018 the owner is young and immature. DO NOT BUY FEOM SIGNATURE SOLAR!
How can I have faith in what you say? You "frequently recommend" Signature Solar in the past without any due diligence into a company you are just calling and talking too? I subscribed to your channel, but I am not sure how long that will last.
🛒 Shop at Signature Solar 👍 (Turns out they are legit! LOL)
• Signature Solar: signaturesolar.com/?ref=thesolarlab
• Use Code: THESOLARLAB50 for $50 Off Your Order
☀ Calculate Solar Panel Cost for your House: www.solar-estimate.org/solar-calculator?aff=207512&cam=750
0:00 - Intro
0:51 - Signature Solar Overview
2:13 - Sales Call 1
6:08 - Sales Call 2
10:11 - Sales Recap
11:25 - Tech Support Call 1
13:41 - Tech Support Call 2
15:10 - Service Recap
16:07 - The Verdict
🔔 Subscribe to our TH-cam Channel: @TheSolarLab
We've ordered from Signature Solar multiple times and have been recommending that people buy solar equipment there for a while now. In saying that, we've never actually called in and got the full experience. Today, we created fake names and made up reasons for calling to mystery shop them with the goal of determining if we should continue sending people there, or stop all together.
⚡ FOLLOW US:
instagram.com/thesolarlab/
www.tiktok.com/@thesolarlab
👨🏼💻 The Solar Lab:
www.thesolarlab.com
We maintain an affiliate relationship with some of the products reviewed, which means we get a small percentage of a sale if you click our links, at no cost to our viewers.
I just purchased about $8k with SS. Efficient &painless. Items shipped as promised and delivered without issues.
Three calls to sales and a few email. Also handled efficiently, no fluff.
Positive experience. Well run company. Employees seem content in your jobs.
I bought a Growatt inverter from them. I accidentally over amped it with panels burning the unit. I called to ask if they sold parts for the unit. I explained that the damage was totally my fault. They for free sent me a new charging board. This did not fix the problem. Get this, they sent me 2 6500 inverters so I could get my 240volts working again. All this for me making a mistake. Signature Solar in my opinion is the absolute best company to deal with. For a while they were short staffed on the technical end so hold time was long. They also sent me a replacement for a bad BMS before. I'm about to make a large system and I'd never think of another company for products.
Thank you so much for this feedback!
You can't overamp it with panels. You over volted it (with panels) or something else entirely. Amps aren't "sent" they're "drawn" (pulled) it'll only do what it is max capable of.. if something is undersized and draws too much it'll hurt itself in that scenario
@@gg-gn3re You might be correct in technical terms. However the reality is I connected the pv wires and immediately a cloud of white smoke plus burning sounds came from the inverter. The event remains the same.
@@MrDonking1967 so you don't know what happened, it just burnt up. Can say that instead of over amp.
Happens all the time, electronics can just fail randomly
Also shouldn't connect stuff live and also sounds like it was reversed though hehe.
You may have got 6500’s because they are junk and they have plenty of used ones in stock from everyone that turned them in on trade.
I was at the store about a month ago and they gave me full store credit on two inverters I had trouble with. I was stunned by how eager they were to make things right. So I bought a 6000xp that I haven’t any immediate use for,but do have plans.
There was a guy there who had a lot invested in some Harbor Freight panels and separate charge controllers who was trying to make his Frankenstein system work.While they were trying to help him I couldn’t keep from butting in.
I wanted to tell him to ditch the junk and start over but realized that was none of my business. I was impressed with how patiently the salesman listened and was able to get him what he needed to get the most out of the equipment he had.
They really are growing fast,even have a big sign on I-30 looking for employees.
I recently ordered a bunch of solar equipment from Signature Solar for the system I’m building at my second home. I can’t say I relied on them for recommendations on equipment because I kind of already knew what I wanted, but their process for ordering was great. Items all arrived in good shape and well packed. For orders that had lead times, they were very responsive when I asked for updates and such. Personally, I can recommend them 100%
Cool. Do ecoflow next 😂
There is both good and bad experiences with Signature Solar. My complaint started when they offered free shipping, and when it was delivered I was charged to get the products off the FedEx truck. We called many times to resolve, but they did not resolve the payment. So I continued to say free delivery is to your address, but not off the truck! FedEx continued to send bills, and resorted to collections. After months of email and phone calls they finally paid the bill. There was freight damage to one of the server rack batteries and that did not go well either. We found that a replacement battery could be a remanufactured battery, and not NEW. We ended up keeping the battery than to risk getting a returned battery that maynot be new.
I called Signature Solar to get a little more information on the EG4 Hybrid Solar Mini-Split kit. It was a Saturday morning, and no one answered, but I had a call back a short time later. She provided me with the information I was requesting. Several days later when I went to place my order, the order came back as the items were not in stock. I emailed sales and they provided me a quote for the kit with a different brand of pannels. I placed the order and it was delivered within a week. My system is up and running. I am very satisfied with their sales dept.
Just finished a solar mini split installation I purchased from SS. From ordering to start up the only problem I had was scanning the barcode on the unit to download the app. One phone call, problem solved. Thanks Signature Solar!
Good to hear cause I’m looking at ordering the same thing here shortly
I've been with SS since 2020. I've spent (currently) 15k on all EG4 products. I am very pleased with the attention to detail I get from them. Everything from sales and tech to shipping has been a great experience. I won't even think about going anywhere else.a
I've purchased several times from them, nothing but good experience. I've spoken to the female sales person you guys spoke with at first, she was super helpful to me also. I also had a great tech support call about a firmware update issue with my rack batteries, he figured out I was sent the wrong update cable and priority shipped me the correct one. A+ in my book
Can you please do a video on Current Connection
excellent video! im a regular customer. One thing i love about signature solar that they are the only one's that ship outside the usa im in the caribbean, and i have recommended 100 of customer to them.
Good info, Thanks! I believe Signature Solar does home generator/battery/solar installs in Texas, which may be where that 50,000 satisfied customers comes from. Oh, Congratulations 🎉 on your marriage!
lol
8 months ago I bought the EG4 WP LB 12V 100AH battery to power my Garmin live scope, & two Garmin 12" graphs on the front deck of my Skeeter ZX250. Plenty of power, shipping was fast and the service was great.
I've worked for a number of different solar distributors over the last 25 years. It's super hard to make money in this industry and survive. I wish them all the best.
The 120-240V EG4 6000XP is one inverter, that is capable of running 3000-6000 watts, depending on if you wanted 240Volts, or just 120Volts! It is that cool! EG4 6000XP Inverter is a hybrid beast of an inverter, and beats all other hybrid inverters made, thus far! And at $1400, is a great bargain! Thank you, Signature Solar! The EG4 Power Wall Pro 48V Battery Bank, at $3999, is also a great bargain, compared to buying 3 of the $1500 batteries that you would connect in series/parallel to achieve 48Volts! Signature Solar, again, is thee best dealer for that, too! I love SS!
I ordered from them and it was great still waiting on a back order that should arrive soon. Keep up the good work guys.
Wow! Excellent info, man your shows awesome 👌 Rocks! 🇦🇺
This is genuinely helpful.. Thank you both. Subscribed.
I made 2 purchases from them and it was good experience . Will be buying again just wish they had a warehouse on the east coast for local pickup. The guy @8:57 I think he was thinking that you should overpanel the system probably since things like A/C run during the hottest part of the day.
I ordered and paid in full for a mini split over a month ago. I have not heard squat from them. I'm lawyer shopping now.
Thanks, good video and have been close to pulling the trigger on a decent size purchase from them.
Not everybody’s going to order a complete system. I’ve ordered parts from them randomly, wires etc, and I can imagine 50,000 people having done that since 2019. They seemed to be very busy a few years back when I needed to contact them but it sounds like they have hired a lot more people with the wait times you had.
Yes they have. They’ve talked about it recently.
SS doesn't have realtime inventory on their site. They let you purchase items that are out of stock with long lead times.
Sulphur Springs, eh? Not unreasonably far from me. Wonder if they do will-call orders.
2:31: 6000 watts a day! 😂. Next call please. (6 kWh's/day or 6,000 watt-hours/day) it's super important to get your units straight in this industry. Otherwise you might buy yourself a water pump that does 60 psi per day. 😂😂😂😂
Maybe they just wanted to sound clueless. 😁
Or a car with 80 horsepower per day...
Signature solar is a hidden gem. I have 0 regrets using them for all my off grid solar needs
I have one of those Yellow 3K v2 and I wasn't seeing in the documents how to get my unit to allow me to change 3 settings. They emailed me saying I needed to put the unit in standby mode in order to change the settings. That process was buried in the manual but they did get me to a resolution, and then put the unit back into regular mode.
I've had lots of great experiences purchasing from them.
Another Cool thing i just learned is that EG4 is also located in the same town as Signature Solar.
It’s the same outfit, they just split officially not too long ago.
Customer service was the worst experience ever. Took a week of elevator music to have them tell me there was nothing wrong with their system and I was hanging up on their answering system. Worst belittling experience ever. I went elsewhere to buy my system and am not the least bit interested in any of their products. Horrible service.
Happy to have found your videos. I am looking at one of those mini splits they have on their site. It says it can be wired directly to a panel. Watched a video on it but have more questions. Maybe in the future you could review that. Thanks
My experience with SS was not so good. During 2020-2021 (pandemic time) I purchased solar panels, inverter/charger and batteries. They charged me for delivery (initially saying it was free). The solar panels worked fine, the inverter/charger and batteries all failed rather quickly. It was like pulling teeth to get help and finally get reimbursed for the defective equipment. Would not want to go through that again.
Current Connected check them out not a single complaint thread on DIY forum
Don’t know what that is, but I just wanted to relate my experience with SS. Hopefully it’s better and my experience won’t happen to others.
they tried to rip me off, after retuening a bad inverter that only lasted 3 weeks and had to pay upfront for a replacement - I did not get a refund for 6mo's ! I must have called them 1000 times...
Should have posted a thread on DIY solar forum vendor review they respond quickly to resolve issues.
Still waiting for about 7k worth of equipment to show up from signature solar. 🤷🏼♂️
Oh! And I'm still waiting for my 6000xp inverter going on 4 months
They had their problems only have to look at DIY solar forum vendor review but they do get resolved fast with EG4 and Signature's employees replying to their complaints. I choose current connected the owner is a regular on the forum and never seen one negative thread. When you sell that much always going to be a problem with someone.
Wait 6 batteries so 30,720kwh for 3days??? Didn't you say 6,000/day it uses.
I'm new to all this and my house is small 900 and my a/c is going out but furnace is newer. Can you give me in put what to buy. Or to because AC is expensive and so are the electric and gas bill?
Can you guys a DETAILED video going over the EG4 app for the 3000 EHV with their 48v rack battery?
Replicated purchase of EG4 system and solar panels recommend by Will Prowse. Signature Solar provides excellent prices and service for the solar community.
I don't like being lied to... your referral code says you lied in a huge way.
What is 3000W per day?
Call Santan solar
Signature solar sucks.The only reason they answered your call is they know you have a u-tube channel.I have spent nearly 12000 dollars. With signature solar and have gotten 0 help.
We went to great lengths to make sure they had no idea who we were LOL. I'm not here to defend your bad service, its super annoying that you haven't gotten help... but when we call it doesn't say "The Solar Lab" on the caller ID ahaha 😂
This has not been our experience.
Unfortunately, I had a similar experience a few years ago, so I have little trust in them. Was very difficult to return defective merchandise, so I feel for you.
No offense, but they don't know who you are. "You know that pizza place 3 states over?" 🤔
Took 2 weeks for them to reply with a quote 👎🏻👎🏻👎🏻👎🏻
I get diy battery kits from Aliblabla.
Can someone help me out? I order about a year ago an inverter from them. Is not the only one I have bought from them. The inverter has become faulty as its MPPT won't start drawing/producing energy from the PV unless I reset the PV switch every single day. And if I get clouds it will get back to not generating energy until the PV is turn off and on back again. I have two lines of PV, different brand and it does the same with both, so is not the PV panels. Long story short, they had being having me in a go around and around for two whole months without giving me a definite answer on what they intend to do. The inverter is under warranty but I am in Puerto Rico. I guess becuase of the high shipping cost they are trying to get me tire and give up. They have not even asnswer my last two email and I have being very patience and haven't being aggresive or dirrespectfull but this has become absurb. I need advice into what I can do. Any consumer protection agency I can complaing to? What can be done when seller/companies don't want to honor warranties? Any advice I will appreciate it.
You don't state whether you contacted Signature Solar or the manufacturer. This sounds like a question for the INVERTER MANUFACTURER.
You know, insisting, for no apparent reason, to call the other guy "tiny baby" is kind of gay, even for a pencil neck.
I disavow.
They have the worst customer support and tech support.
Texas is sketchy. None of the images show up in my browser.
I think trying to design a system over the phone is going to be impossible for anyone.
Very few people are going to drop a ton of money on a full system on an out of a blue call like this. Most anyone is going to want to see someone design something in writing; there are just too many variables to pull stuff out of the air and cover everything needed in a quick phone call.
Hi! We offer our customers the option to visit our location and speak directly with our design team. Alternatively, we can arrange a call followed by email communication. Our team will use specialized software to create and share designs, making adjustments as needed to ensure your satisfaction.
Don't buy from signature solar. I have purchased a 3000Watts inverter from them in feb this year. The unit fail last month they did not and do not want to replace my inverter. They are CORRUPT WHEN COMES TO WARRANTY. The company started in 2018 the owner is young and immature. DO NOT BUY FEOM SIGNATURE SOLAR!
Did they warrant your inverter, or did the manufacturer? If only the manufacturer warranted the product, then it's unfair to go after anyone else.
How can I have faith in what you say? You "frequently recommend" Signature Solar in the past without any due diligence into a company you are just calling and talking too? I subscribed to your channel, but I am not sure how long that will last.