My favorite new UNITED advertising slogans: Come as a doctor, leave as a patient! You wanted a seating, we give you a beating! You booked a flight, we give you a fight! Our prices are unbeatable, our customers are not!
There will be a trial. In the midst of the trial, while Dao is sitting next to his attorney, he will be told abruptly that the courtroom is needed for another case and he will then be forcibly re-accomodated from the courtroom.
The case will actually be a second criminal case against Doctor Dao ( for intentionally getting people addicted to pain killers and then trading them for sex again). Once he has been dragged out, they'll grab him again and drag him back in as he whines, '' I need to go home, I need to go home!....I have drugs to trade for a rim job.'' The guy is a pathetic sexual predator, not some sweet old man. It's too bad that aircraft isle wasn't longer in my opinion.
Am I the only one who's somewhat glad they messed with an educated, wise man who had a damn good backstory? I mean if he were just another complacent average Joe (no offense Joe, you're the best!) or tried to fight back as opposed to screaming and going limp, nothing would be changing for the better right now. I hope he wins millions in court, he's earned it twice over.
Breach of contract is the most important thing that wasn't mentioned. United Airlines does maintain the right to have you forcibly removed from the plane, but only if you are breaking their outlined flight rules. Not having available seats for the employees and being randomly selected to get off the plane, under threat of violence from aviation police, is not a breach of any flight rules on the passenger's part. United Airlines is trying to hide behind their contract, and in reality their contract only explicitly states that people can be bumped from their flight by force before they have boarded the plane, also known as denied boarding. This is also the language the CEO used when referring to this situation - "denied boarding" - but that clearly is not what took place and we all were able to see it. This is also the reason for the outright lie by the CEO and employees about the man's behavior being "belligerent". If he broke one of the rules, then they would have still been in their authority and using proper protocol. If they had denied him boarding, they would have been within their authority and using proper protocol. They are very much aware they are in the wrong and they were not using protocol to justify the situation, just frustration with a paying customer. In reality, when a service is paid in full in advance, and you the consumer have reached the precipice of that service being completed, there is a reasonable expectation that it will without conflict. That is to say, once passengers have fully paid for their ticket, have gone all the way through the airport process, and traded in the boarding pass for an actual seat on the plane, there is a reasonable expectation that you will be taken to your destination. United Airlines broke their own Contract of Carriage and proceeded to go against that reasonable expectation despite the customer doing anything wrong. I think a judge will probably clearly see this, and also that there would have been other remedies to the situation besides dragging the man from a seat he had already been given permission to take, and because of that United Airlines have essentially shot themselves in the foot here.
Oh my, this is one of the most considered and thoughtfully reasoned comments I've read on the TH-cam comments section so far, be it about the UA incident or otherwise. Though I suspect that perhaps the lawyers for the passenger will be seeking for punitive damages as well, which rarely flows that easily from just a breach of contract, unless it's exceptionally egregious. But that's a separate issue altogether.
Finally someone pointed out that this was not an Overbooking issue This means those other people who were "RANDOMLY" chosen have also right to sue the company
I would say they don't, because the issue with them only went so far as the airline offered them compensation to voluntarily give up their seats. They accepted the deal. They can't accept an offer to deplane, and then sue the airline for them deplaning. If they refused and were removed, than that would be a different story.
+Ramlak - How old are you - 5? You obviously don't spend much time on yt or watching the news, morons are regularly removed. Your grammar skills are horrendous. Go back and finish Middle School.
+RamIak 91 did you seriously say the CEO must KILL HIMSELF because of the shame? Bahaaaa 😂 a little extreme there Ramlak don't you think? Trust me the CEO is bumming big time already.
PeaceFan1 John Adams would be disappointed in your comment. He went out of his way to do away with the "torches and pitchforks" mob mentality justice system to set up the "Lady Justice" system that we have today. The reactions of people are the same as in the days of the Boston Massacre. Knee Jerk based on emotions rather than logic.
first and foremost! the man paid for his ticket. it was his seat, that's theft. to be "randomly" bumped off? how does a company take something you paid for? carpet pullers! I hope the company folds
You musinderstand the contract, you don't pay for a seat on a plane, you pay for a guarantee to arrive within a given time to your destination, and if that fails, compensation by contract or as required by law for failure to complete their part....none of that grants you a seat on a specific plane
Luna Azule a nice ending to this would be to allow foreign airlines to operate in the US. It's a free market and allows the employees and customers more options.
Breach of contract, assault and battery, slander, libel, and legal expenses for the Dr. are going to cost UA plenty, but that amount will look like petty cash next to the effect on UA's bottom line. Very poorly handled situation from bottom(cops) to top (CEO). I wouldn't fly United now, if they paid me. I wish Elon Musk would start an all electric airline, that would draw my business!
Buddy Rydell Do you not think this was traumatizing? Please don't make a mockery of this- I have a feeling you would be plenty traumatized if you got literally dragged off the plane and sustained a concussion, broken bones, and missing teeth due to excess brute force. To suggest that this experience is anything but traumatizing is asinine.
I am by no means on United's side, but in their ticket contract which passengers sign it says they reserve the right to remove passengers from the plane, so no breach of contract. As well, you'd have to prove financial loss from slander/libel to collect any money, and I don't think any of that is substantial. You could receive compensation for the doctors fees, lawyer fees (depending on the state), lost business because of the injuries, but most of the money you receive would be punitive damages.
Maxwell Hammond You're missing the mark. Can they reserve the right to remove a passenger by offering extra money as an incentive- yes. However not by force. Not by giving the poor man a concussion and broken bones and missing teeth. This is the crux of the issue. Everything else is details.
Ss W but it's not in their contract that removal will be nonviolent. Of course it is wrong to do what they did, but it's not necessarily breach of contract
71SgtMom so united scam worked. They sold you on the wrong dr dou and you believe it to be true. Or do are you one of those damage control guys from united trying to spread false rumors.
I think Dr Dao's attorney is smarter than the guest commentator in the show here. The captain of the plane is indeed the commander-in-chief of the plane according to the law. It is true that when the airline called in the aviation police personnel they wouldn't have known how things would pan out. But when the commotion started after the unfortunate passenger was being dragged out, surely the pilot and the crew would have gotten wind of what was happening and the pilot, especially, should have had moved in to tell the aviation police to stop the whole fiasco. Even if the pilot himself was not aware of what was really happening, surely his crew would have been and ought to have alerted the pilot to the fact. But even if none of the crew did alert their boss, the captain can still be held vicariously liable for the act or omission of his crew. The bottom line is that no paying passenger should ever be treated like how the doctor had been. Not especially when it was the airline who screwed up the matter in the first place by so called overbooking. Was it the passenger's fault for the airline's overbooking? To stop the ugly and unacceptable practice of paying passengers being dragged off a plane because of overbooking, the culprit airline's licence should be suspended. That is such an easy solution and yet we still allow airlines to get away from their tomfoolery. The only time a passenger may be allowed to be dragged off a plane is when he poses a threat to the safety of other passengers/plane. No passenger who has booked and paid for his flight should be dragged off just because of an airline's bottom line, or whatever, unless he poses a threat to the safety of other passengers/plane. It's time big businesses show respect to their customers/patrons. Or get out of business, pronto! to save everyone the agony of arrogance and/or greed.
The incident happened real quick and lt would appeared everyone was so distraught with what had just happened to do anything, like alerting the Captain.
I fly United nearly every week. I was in Chicago on Sunday on United flights. This has already cost United at least my next two weeks worth of flights.
Brian Whitmore ok forget if he's right or wrong in your mind. What would you do considering the difference could be a zero or two in the total payout to the guy.
Imagine the consequences if a passenger used this kind of "necessary force" to get on the plane in the first place. The gunfire towards an individual like that would turn the airport into a warzone bloodier than the opening scene from Carrie.
Andrew Lou It was airport security, not the police. The people who break up disputes in the terminals, handle drunk & other disruptive passengers, ensure no one trespasses on runways or in the baggage-handling area. Not the cops.
Cathy Vickers Watch the video again. Two of the three were wearing police jackets. The officers helped give attorney to the actions taken when allowing this to take place right in front of them.
The doctor has a case but I want to sue united for the trauma this has caused me personally just watching the vidoes so I can damn well assure you I would be putting together a class action lawsuit if I was actually on that plane. That is an unbelievable situation to be forced to sit and witness, its traumatic and will cause mental distress for weeks to come. I want the doctor to get 1 billion and the class action to get another billion.
Not sure if you say this in jest, but reality is this: it is very traumatic watching this. If personnel on the plane are rude that means they can then spike it even further and say ' well this guy is belligerent'. That gives them a free pass to give me a bloody nose. It is very traumatic for me as well.
+Mi Scenes, yeah, how dare he come to the "Land of the Free, Home of the Brave" and then expect to be free, and show bravery against being screwed over. He should have just done as he was told, like any free person would right? The reason why it got this bad is because people put up with being screwed over. Bad enough that the airline has a right to overbook, and thus they can deny boarding at the gate if too many pax turn up, but they've been getting away with kicking people off the actual plane in contravention of the rule of carriage. Denial of Transport to boarded passengers is not an administrative or customer service rule. It's for dealing with safety issues or unruly passengers. It's not a call for the gate agent to make. Other, better airlines who find themselves in this situation actually hold a reverse auction, and that's what should have happened here. According to witnesses, they had a passenger willing to leave for $1600. They should have written her a check on the spot, and then flown everyone else to Louisville as per contract. You should go to Germany and see how and why stuff works. It works because people expect it to work, and if it doesn't the don't wait until it gets to extremes before they complain. In the US they tell you to put up with it or GTFO, so you just 'comply' and nothing gets fixed until some poor SOB ends up dead or in hospital.
Revkor Yes, I'm sure it was a last resort the crew or gate agent wanted to do believe me I'm a flight attendant. However if the passenger doesn't listen to the crew on the ground/Captain next step is to call the gate agent back down to deal with it before we take off...so I'm assuming he was told SEVERAL TIMES to get up! That's probably why/when the police came...and he looked like he was refusing to still get up! "Airlines" rebook passenger's all the time to accommodate crews nothing new! it's for business proposes because they are need ASAP.
The lesson is that the airlines aren't as entitled as they think. The law, and their own contract only entitles them to bump you _prior_ to boarding. It doesn't entitle them to kick you off the plane unless you're breaking certain specific rules, which Dr. Dao was not. And nothing entitles them to try use cops to settle a contractual commercial dispute. But they decided to make a scene and escalate the possibility of violence just to save a few hundred dollars. So, yeah it's all this damned arrogant entitlement on behalf of the company.
I'm not so sure about all of this. When police ask someone to leave an area and they do not and become irate the police will do their duty to remove the person. The police do not adjudicate the merits of why they are asked to leave or to determine otherwise. Their duty is to remove the person. Happens every hour of the day with trespass law. Right or wrong, we are obligated to cooperate with the police instructions with the sorting out done afterwards. Should a person become irate and resist it just makes matters unnecessarily worse. Right now the waters are very muddy so we will have to see further.
Two weeks after this video, Dao's lawyers announced that the issue was resolved with United for an undisclosed amount. That same day United announced new policies on dealing with passengers.
dsrtdawg The Chicago Aviation Authority has publicly stated that the men that dragged Dr. Dao off the aircraft are not police officers and were prohibited from wearing the clothing with the word "police." Illinois has one of the toughest anti-impersonation laws which allows a judge or jury to infer intent from someone merely wearing an article of clothing. Impersonating a police officer, as these men apparently did, is a Class 4 Felony off the git go ...
I already didn't fly with United. Back in 2012 the stole a brand new GPS system from my bag. I know it was most likely the TSA because at the time, It was when all these TSA reports about stealing things out of people bags were coming out alot on the news. But I made a report to United and they straight up told me we don't cover electronics. And they refused to help me.
Wow, if the defense tries to say the man is fighting... well, I don't know what to say. He was dead still and being dragged. Didn't look like any fighting going on.
Let's just be honest and transparent about this issue. United chose to make a senseless decision, to put the flight crew's needs over a paying passenger, who was simply trying to get back home. What possible rationale could they have ever used, to justify this decision? Oh, lets pick one of the last passengers to enter the plane and make him get off the aircraft? Who made this decision? That was never discussed as far as I know. The man suffered a broken nose and other injuries, just because he was "randomly" chosen to give up his seat.
whatever the amount, United will settle to get this guy out of the picture. Millions And more. they already are out nearly a billion. It don't matter anymore.
The guy's a doctor, so it's questionable that he will sue for money. On the other hand, "keepin it real" has become a virtual of this society, so we may never know what's going to happen until later.
the personnel involved in the violence did not send an internal email that applauded their action taken, it's United, it's their stance, no way they're gonna get away by putting all the blame only on other party.
He is a physician and had to go to work next morning for work.He should not have been removed. Did he pay that day to be treated like that? This is miserable!
Look what they did to the guy? That man made a choice to act like a four year old throwing a tantrum rather than dealing with the situation like an adult.
Simple, that doctor paid for a flight. Plain and simple. The way he was removed from that plane amounted to a beating. Sue UA's ass and maybe the airlines will understand for a moment that we are not just cattle.
And the entire mess would have been avoided if they had offered other passengers $2000 to get off. If I was a casual traveler I would have done it. They also usually make those offers before boarding.
I just want to say that the moment I found out about what happened, I encouraged people to let their feelings be ehard through ratings and reviews on United's app. first 12 hours- 500 one star ratings, then in 24 hours- 1100 one star ratings in total. I checked back after 8 hours and 1100 one star ratings were reduced from United's app- this was the day after tweets started disappearing as well.
What I find crazy about america is that the real outrageous stuff goes entirely under your noses, why are customers allowed to be kicked off flights to begin with?!
if a company isn't ever responsible is always a good way to pat them on the back and this situations keep happening, if they are held accountable I am sure they would think very well before doing another stunt of this or at the very least make it sure that the outcome doesn't come to this
People on the plane just watch and film and don't support eachother, not realizing that tomorrow it's one of them. *Today's people are a huge disappointment.*
Resolve it peacefully?! LOL. They offered to over-reimburse him, and give him a free hotel stay. Beyond that, what are they supposed to do, WISH him off the plane? The injuries he suffered weren't from getting beat up/hit, it was because he resisted and fell, hitting himself. Also, he agreed to terms of service. So, until someone can invent a machine to teleport uncooperative people to different a location, it has to be "hands on". Acting like a child solves nothing. Fight your perceived injustices in court, not on the scene.
It's about the whole company culture, not just PR. It started from the unwillingness to rise the bid, and they called for unreasonable force on a 69 year old man and the CEO insincere(fake) apology.
the airline will seek a settlement, take it to trial, which the airline wants nothing to do with. a jury trial will award the plaintiff the maximum amount, then the traumatized passengers will need to be compensated afterwards
SNOWFLAKES... The man was going to be refunded and given extra compensation. You can't stay on THEIR PLANE AND REFUSE TO LEAVE. If you refuse to move police have no choice but to drag you out, grow up people and FOLLOW THE RULES!
This has already cost United Airlines hundreds of millions in stock value loses. They are better to to try to admit their mistake and at least try to save face. If they try to fight the multi million dollars law suit which is definitely coming from that poor doctor, then the bad publicity will continue and yet more and more people will boycott their flights (in justified fear actually) costing the airline more and more money. I still can't believe that such an incident can actually occur at all. This doctor was already seated, as were all the other paying CUSTOMERS, only to be physically abused and thrown out of the plane for no other reason than to let United Airline staff on the plane. WTF? It's really a disgrace. United are going to suffer really badly from this incident and rightfully so.
United will blame all the other passengers who were complicit by not voluntarily giving up their seats to avoid this catastrophe. Just to add to the madness. LOL!
Here's your "moot court". Put it in front of a jury. As every reasonable person understands the situation a corporation has no right to boot a seated passenger in order to seat employees. That is not the definition of an "overbooked flight". Those matters should be determined before boarding--period. Once you are seated the airline should bid for your seat--period. If they can't bid high enough for a seat then they need to reaccomodate their own employees in some other fashion.
Money can solve the incident, but can hardly change corporate culture, and fundamentaly embedded harsh mindset of Unite Airline employees, CEO, Chicago airport policemen. How dare they laid their hands on a peaceful citizen who only paid to go home? Losing human conscience has already been a big problem in this country, part of people can be selected labelled as one group to be dragged out, this conception has become a normal protocol that has been rooted so deeply in many corporate employees, even most of citizens. It's sad to witness that this once great country could go down in such a way.
Jokes aside, he's going to be paid crazy so I guess that beating was the luckiest thing to have ever happened to him. Obviously what happened was wrong but it also happened to be the greatest thing for him. They will no doubt settle because of the public backlash. $$$ Millions!!
all of this could have been avoided if the United Airlines employees who were flying on that flight, and they said they were four of them, and those people fly on stand by and not on paid tickets btw, should have gave up their seats and took the next available flight out instead! I feel sorry for United and Dr. Dao and I hope 🙏 Dr. Dao gets everything he deserves in court!
I find it highly unlikely that we will see a trial. If I were UA I'd want to settle ASAP, preferably with a clause disallowing the doctor to reveal the details of the settlement. Even if the doctor is in the wrong: you want this ordeal buried and under the lid.
its already cost them more than 1 billion dollars because of the stock prices going down. the money would be best reinvested in toilets because that is where the stock and the CEO are going to both head into the toilet
My favorite new
UNITED advertising slogans:
Come as a doctor, leave as a patient!
You wanted a seating, we give you a beating!
You booked a flight, we give you a fight!
Our prices are unbeatable, our customers are not!
Marc F. Nielssen This is THE comment of this whole episode. While funny, it is so true. I hope Dr Dao gets justice foe the inhuman way he was treated.
Marc F. Nielssen lol true
Yeah! Insider brought back Dr. Dao's past to make him bad and twist the issue.
So true
🤣🤣🤣🤣🤕
There will be a trial. In the midst of the trial, while Dao is sitting next to his attorney, he will be told abruptly that the courtroom is needed for another case and he will then be forcibly re-accomodated from the courtroom.
lol this comment made my day
LMAOO, Dead
LOL xD died laughing
The case will actually be a second criminal case against Doctor Dao ( for intentionally getting people addicted to pain killers and then trading them for sex again). Once he has been dragged out, they'll grab him again and drag him back in as he whines, '' I need to go home, I need to go home!....I have drugs to trade for a rim job.'' The guy is a pathetic sexual predator, not some sweet old man. It's too bad that aircraft isle wasn't longer in my opinion.
Dyl Connaway I would say you got your facts wrong but I'm pretty sure you work for United.
Am I the only one who's somewhat glad they messed with an educated, wise man who had a damn good backstory? I mean if he were just another complacent average Joe (no offense Joe, you're the best!) or tried to fight back as opposed to screaming and going limp, nothing would be changing for the better right now. I hope he wins millions in court, he's earned it twice over.
Breach of contract is the most important thing that wasn't mentioned. United Airlines does maintain the right to have you forcibly removed from the plane, but only if you are breaking their outlined flight rules. Not having available seats for the employees and being randomly selected to get off the plane, under threat of violence from aviation police, is not a breach of any flight rules on the passenger's part. United Airlines is trying to hide behind their contract, and in reality their contract only explicitly states that people can be bumped from their flight by force before they have boarded the plane, also known as denied boarding. This is also the language the CEO used when referring to this situation - "denied boarding" - but that clearly is not what took place and we all were able to see it. This is also the reason for the outright lie by the CEO and employees about the man's behavior being "belligerent". If he broke one of the rules, then they would have still been in their authority and using proper protocol. If they had denied him boarding, they would have been within their authority and using proper protocol. They are very much aware they are in the wrong and they were not using protocol to justify the situation, just frustration with a paying customer. In reality, when a service is paid in full in advance, and you the consumer have reached the precipice of that service being completed, there is a reasonable expectation that it will without conflict. That is to say, once passengers have fully paid for their ticket, have gone all the way through the airport process, and traded in the boarding pass for an actual seat on the plane, there is a reasonable expectation that you will be taken to your destination. United Airlines broke their own Contract of Carriage and proceeded to go against that reasonable expectation despite the customer doing anything wrong. I think a judge will probably clearly see this, and also that there would have been other remedies to the situation besides dragging the man from a seat he had already been given permission to take, and because of that United Airlines have essentially shot themselves in the foot here.
Oh my, this is one of the most considered and thoughtfully reasoned comments I've read on the TH-cam comments section so far, be it about the UA incident or otherwise.
Though I suspect that perhaps the lawyers for the passenger will be seeking for punitive damages as well, which rarely flows that easily from just a breach of contract, unless it's exceptionally egregious. But that's a separate issue altogether.
Thank you!
How much compensation he will receive
Finally someone pointed out that this was not an Overbooking issue
This means those other people who were "RANDOMLY" chosen have also right to sue the company
I would say they don't, because the issue with them only went so far as the airline offered them compensation to voluntarily give up their seats. They accepted the deal. They can't accept an offer to deplane, and then sue the airline for them deplaning. If they refused and were removed, than that would be a different story.
I sold all my stock holdings in United worth $80,000. Absolutely disgraceful.
Novem Ber good cause its not going worth anything anymore
MrOnlyforcommenting Yeap same thing my financial consultant said.
I reinvested 16k into AMD stocks now I got the stocks from my grandpa good thing I was quick enough to sell them a few hours after the drama
***** yeah its 80k my holdings are diversified. Total 14.8 mill and climbing. ;)
***** I do. :)
That Man DIDN'T Deserve that Barbaric treatment, I hope he gets MILLIONS for that!!!! RIDICULOUS ...BOYCOTT UNITED!
...because "UNITED BREAKS GUITARS"!!
+Ramlak - How old are you - 5? You obviously don't spend much time on yt or watching the news, morons are regularly removed. Your grammar skills are horrendous. Go back and finish Middle School.
+RamIak 91 did you seriously say the CEO must KILL HIMSELF because of the shame? Bahaaaa 😂 a little extreme there Ramlak don't you think? Trust me the CEO is bumming big time already.
PeaceFan1 speaking of grammar look how you write damn
PeaceFan1 John Adams would be disappointed in your comment. He went out of his way to do away with the "torches and pitchforks" mob mentality justice system to set up the "Lady Justice" system that we have today. The reactions of people are the same as in the days of the Boston Massacre. Knee Jerk based on emotions rather than logic.
I will never fly United Airlines!
Melinda Thatcher who cares
@ Skidmark: I do and so do many others. It's too bad you don't. But if this should ever happen to you, my hunch is you'll be singing a different tune.
we'll see. you'll be singing a different tune when it becomes the cheapest flight.
+TrollPriestZandum With their size and obsolete management, their ticket price can't compete with Spirit's.
TrollPriestZandum ，that is your mind, cheap guy always thinks in your way.
That guy talked for 4 minutes and didnt say anything. He's a good lawyer.
first and foremost! the man paid for his ticket. it was his seat, that's theft. to be "randomly" bumped off? how does a company take something you paid for?
carpet pullers!
I hope the company folds
You musinderstand the contract, you don't pay for a seat on a plane, you pay for a guarantee to arrive within a given time to your destination, and if that fails, compensation by contract or as required by law for failure to complete their part....none of that grants you a seat on a specific plane
A nice ending to this story would be if United had to close down for good.
united airlines will be closed down, then another new ailines called reunited airlines will opens up and doeing the same shit under different name
Vinh Nguyen who cares? they lost credibly eitherway
So everyone should lose their jobs because of this idiot?
Luna Azule a nice ending to this would be to allow foreign airlines to operate in the US. It's a free market and allows the employees and customers more options.
It's not positive to have UA close down. That means even LESS competition...which is the underlying reason we're in this mess right now.
Breach of contract, assault and battery, slander, libel, and legal expenses for the Dr. are going to cost UA plenty, but that amount will look like petty cash next to the effect on UA's bottom line. Very poorly handled situation from bottom(cops) to top (CEO).
I wouldn't fly United now, if they paid me. I wish Elon Musk would start an all electric airline, that would draw my business!
Barry Kaine lol ur full of it you sensitive bitch. "he traumatized me ohhhhh nooooo I need money!!!"
Buddy Rydell Do you not think this was traumatizing? Please don't make a mockery of this- I have a feeling you would be plenty traumatized if you got literally dragged off the plane and sustained a concussion, broken bones, and missing teeth due to excess brute force. To suggest that this experience is anything but traumatizing is asinine.
I am by no means on United's side, but in their ticket contract which passengers sign it says they reserve the right to remove passengers from the plane, so no breach of contract. As well, you'd have to prove financial loss from slander/libel to collect any money, and I don't think any of that is substantial. You could receive compensation for the doctors fees, lawyer fees (depending on the state), lost business because of the injuries, but most of the money you receive would be punitive damages.
Maxwell Hammond You're missing the mark. Can they reserve the right to remove a passenger by offering extra money as an incentive- yes. However not by force. Not by giving the poor man a concussion and broken bones and missing teeth. This is the crux of the issue. Everything else is details.
Ss W but it's not in their contract that removal will be nonviolent. Of course it is wrong to do what they did, but it's not necessarily breach of contract
Offering $1500.00 a piece and a first class ride the next day sounds cheap NOW doesn't United.
Daniel Marrett they could've offered him a couple of millions and it still would've been cheaper😂
no amount of money would get dr. dao off that day i think, he had patients to attend and he stated that MULTIPLE FUCKING TIMES, respect for dr. dao!
71SgtMom so united scam worked. They sold you on the wrong dr dou and you believe it to be true. Or do are you one of those damage control guys from united trying to spread false rumors.
71SgtMom so you are working for united.
71SgtMom what can u make sense. You KNOW they claimed the wrong Doctor dai. Now you say that's wrong. Make some sense before typing.
Who made the decision to have him dragged off? _That_ person, if not fired, should be reprimanded severely.
jdstep97 Fired.
My entire family never use United , we have to stand together that's all we have , each other. BOYCOTT
+*71SgtMom*
And normal people will worry about your presence on their flight.
I think Dr Dao's attorney is smarter than the guest commentator in the show here. The captain of the plane is indeed the commander-in-chief of the plane according to the law. It is true that when the airline called in the aviation police personnel they wouldn't have known how things would pan out. But when the commotion started after the unfortunate passenger was being dragged out, surely the pilot and the crew would have gotten wind of what was happening and the pilot, especially, should have had moved in to tell the aviation police to stop the whole fiasco. Even if the pilot himself was not aware of what was really happening, surely his crew would have been and ought to have alerted the pilot to the fact. But even if none of the crew did alert their boss, the captain can still be held vicariously liable for the act or omission of his crew. The bottom line is that no paying passenger should ever be treated like how the doctor had been. Not especially when it was the airline who screwed up the matter in the first place by so called overbooking. Was it the passenger's fault for the airline's overbooking? To stop the ugly and unacceptable practice of paying passengers being dragged off a plane because of overbooking, the culprit airline's licence should be suspended. That is such an easy solution and yet we still allow airlines to get away from their tomfoolery. The only time a passenger may be allowed to be dragged off a plane is when he poses a threat to the safety of other passengers/plane. No passenger who has booked and paid for his flight should be dragged off just because of an airline's bottom line, or whatever, unless he poses a threat to the safety of other passengers/plane. It's time big businesses show respect to their customers/patrons. Or get out of business, pronto! to save everyone the agony of arrogance and/or greed.
The incident happened real quick and lt would appeared everyone was so distraught with what had just happened to do anything, like alerting the Captain.
Om Ni
of course he is better than the news personnel..
he is lawyer, he has the law based analysis..
while news only focus how to sell the news..
It was the pilots call ... flight attendant the pilot was banging couldn't stay behind.
hope that doctor wins millions
they treat him like a criminal
United is going to learn the hard way "The beating you give isn't worth the beating you get."
Please have your *sense of humor* straight so you don't look like a complete total dumbass. What the fuck are you a United Airlines shareholder?
@@denniswhite166
He or she ran and took the comment along.
Lost customers lost money ......
and most importenin business is lost reputations
Looking for justice 5% drop at the wall street that must hurt badly
I fly United nearly every week. I was in Chicago on Sunday on United flights. This has already cost United at least my next two weeks worth of flights.
He got 140 mil in a "confidential" settlement.
If I go by United Airlines desk, I will sing : All I want is my 2 front teeth
If United Airlines have an ounce of decency or common sense they'd pay this guy out like yesterday.
Like he would settle tomorrow? His piece of shit lawyers will drag this out as long as possible.
Brian Whitmore ok forget if he's right or wrong in your mind. What would you do considering the difference could be a zero or two in the total payout to the guy.
Imagine the consequences if a passenger used this kind of "necessary force" to get on the plane in the first place. The gunfire towards an individual like that would turn the airport into a warzone bloodier than the opening scene from Carrie.
Abusing police forces by a big corporation, the cops shouldn't get involved in a private dispute between UA and its passenger in the first place.
Andrew Lou It was airport security, not the police. The people who break up disputes in the terminals, handle drunk & other disruptive passengers, ensure no one trespasses on runways or in the baggage-handling area. Not the cops.
Cathy Vickers Watch the video again. Two of the three were wearing police jackets. The officers helped give attorney to the actions taken when allowing this to take place right in front of them.
The way they dragged him, I hope this man is dragging every possible amount out of this lawsuit
The doctor has a case but I want to sue united for the trauma this has caused me personally just watching the vidoes so I can damn well assure you I would be putting together a class action lawsuit if I was actually on that plane. That is an unbelievable situation to be forced to sit and witness, its traumatic and will cause mental distress for weeks to come. I want the doctor to get 1 billion and the class action to get another billion.
You can help boycott it.
Not sure if you say this in jest, but reality is this: it is very traumatic watching this. If personnel on the plane are rude that means they can then spike it even further and say ' well this guy is belligerent'. That gives them a free pass to give me a bloody nose. It is very traumatic for me as well.
He was extracted at the fall of Saigon. That means he was an ally of Americas.
+Mi Scenes, yeah, how dare he come to the "Land of the Free, Home of the Brave" and then expect to be free, and show bravery against being screwed over. He should have just done as he was told, like any free person would right?
The reason why it got this bad is because people put up with being screwed over. Bad enough that the airline has a right to overbook, and thus they can deny boarding at the gate if too many pax turn up, but they've been getting away with kicking people off the actual plane in contravention of the rule of carriage.
Denial of Transport to boarded passengers is not an administrative or customer service rule. It's for dealing with safety issues or unruly passengers. It's not a call for the gate agent to make.
Other, better airlines who find themselves in this situation actually hold a reverse auction, and that's what should have happened here. According to witnesses, they had a passenger willing to leave for $1600. They should have written her a check on the spot, and then flown everyone else to Louisville as per contract.
You should go to Germany and see how and why stuff works. It works because people expect it to work, and if it doesn't the don't wait until it gets to extremes before they complain.
In the US they tell you to put up with it or GTFO, so you just 'comply' and nothing gets fixed until some poor SOB ends up dead or in hospital.
Corporations will out finance you in a court battle lasting years. You will be bankrupt before you can get justice
Completely unacceptable. You just don't treat a customer this way, unless you're competing for the title of "World's biggest a-hole airliner"
Is anyone going to mention the doctor said he had patients he had to treat which is why he didn't want to leave?
i would sue for 500million so that the airline employees thinks twice before doing that again to a pating customer.
paying customer
The doctor reportedly got $140 million in settlement. Booyah~!
The police should have never been called. hell California has stated their police will not come into a overbooking disputes or otehr's like this.
Revkor Yes, I'm sure it was a last resort the crew or gate agent wanted to do believe me I'm a flight attendant. However if the passenger doesn't listen to the crew on the ground/Captain next step is to call the gate agent back down to deal with it before we take off...so I'm assuming he was told SEVERAL TIMES to get up! That's probably why/when the police came...and he looked like he was refusing to still get up! "Airlines" rebook passenger's all the time to accommodate crews nothing new! it's for business proposes because they are need ASAP.
If he wins; What's the lesson? If you don't get your way; make a scene and then get hurt; cuz you get paid.
yeah its the SJW self entitlement. fucking tools. arrogance and assholism run deep these kinds of people.
The lesson is that the airlines aren't as entitled as they think.
The law, and their own contract only entitles them to bump you _prior_ to boarding.
It doesn't entitle them to kick you off the plane unless you're breaking certain specific rules, which Dr. Dao was not.
And nothing entitles them to try use cops to settle a contractual commercial dispute. But they decided to make a scene and escalate the possibility of violence just to save a few hundred dollars.
So, yeah it's all this damned arrogant entitlement on behalf of the company.
I I were a stockholder I would demand that every single person involved be fired
ParrotSailor You got that right! I said the very same thing!
“They had the right to remove him from his seat”? The seat he paid for? When he made it perfectly clear that he had patients to attend to?
Absolutely. It's in the paperwork when you buy a ticket. They can bump you as long as they compensate you.
@@usul573
Can they compensate his dead patients and their families?
I'm not so sure about all of this. When police ask someone to leave an area and they do not and become irate the police will do their duty to remove the person. The police do not adjudicate the merits of why they are asked to leave or to determine otherwise. Their duty is to remove the person. Happens every hour of the day with trespass law. Right or wrong, we are obligated to cooperate with the police instructions with the sorting out done afterwards. Should a person become irate and resist it just makes matters unnecessarily worse. Right now the waters are very muddy so we will have to see further.
Two weeks after this video, Dao's lawyers announced that the issue was resolved with United for an undisclosed amount. That same day United announced new policies on dealing with passengers.
United could've avoided all these trouble by auctioning $5K + hotel accommodation to any passenger that will be willing to give up their seats.
why didn't other customers stand up for the doctor
Why did they pick that particular guy to remove from the plane? How does that selection process go? Anyone know?
There is no security in buying a ticket for a specific flight. Unreal.
Send the cops and employees to jail for felony assault. If you want it to stop.
dsrtdawg The Chicago Aviation Authority has publicly stated that the men that dragged Dr. Dao off the aircraft are not police officers and were prohibited from wearing the clothing with the word "police." Illinois has one of the toughest anti-impersonation laws which allows a judge or jury to infer intent from someone merely wearing an article of clothing. Impersonating a police officer, as these men apparently did, is a Class 4 Felony off the git go ...
I already didn't fly with United. Back in 2012 the stole a brand new GPS system from my bag. I know it was most likely the TSA because at the time, It was when all these TSA reports about stealing things out of people bags were coming out alot on the news. But I made a report to United and they straight up told me we don't cover electronics. And they refused to help me.
Wow, if the defense tries to say the man is fighting... well, I don't know what to say. He was dead still and being dragged. Didn't look like any fighting going on.
Guess what, the plane is private property. They asked him to leave. He was criminally trespassing. The guy should be in jail.
I think the biggest issue is United using Chicago Police for a civil dispute
Let's just be honest and transparent about this issue. United chose to make a senseless decision, to put the flight crew's needs over a paying passenger, who was simply trying to get back home. What possible rationale could they have ever used, to justify this decision? Oh, lets pick one of the last passengers to enter the plane and make him get off the aircraft? Who made this decision? That was never discussed as far as I know. The man suffered a broken nose and other injuries, just because he was "randomly" chosen to give up his seat.
Dragging a Grown Man down a pathway not large enough for one human is NOT NICE!!!!
Isn't interfering with a flight a federal crime?
whatever the amount, United will settle to get this guy out of the picture. Millions And more. they already are out nearly a billion. It don't matter anymore.
Hafidz Hazaki investors hate that and tend to sell to avoid further loss.
The guy's a doctor, so it's questionable that he will sue for money. On the other hand, "keepin it real" has become a virtual of this society, so we may never know what's going to happen until later.
wisdomleader85 Well he seems quite old so having money for later when you can't work anymore is a good thing And there is no one who don't likes money
United deserves to get sued
Imagine if it was a pregnant woman being roughed up or old person dragged down the isle by their arms ! Bloody & Bruised up ! Enjoy Safe Flight ?
the personnel involved in the violence did not send an internal email that applauded their action taken, it's United, it's their stance, no way they're gonna get away by putting all the blame only on other party.
He is a physician and had to go to work next morning for work.He should not have been removed. Did he pay that day to be treated like that? This is miserable!
Never flying united.
Now I bet all those passengers wish that the dragged one was them.
Look what they did to the guy? That man made a choice to act like a four year old throwing a tantrum rather than dealing with the situation like an adult.
YES EXACTLY he should've complied.
it's really hilarious to see all the people who say that united was in the right without actually reading the contract by which united was bound.
Simple, that doctor paid for a flight. Plain and simple. The way he was removed from that plane amounted to a beating. Sue UA's ass and maybe the airlines will understand for a moment that we are not just cattle.
This man could be our father, Never Flying United Airlines Again!!!
And the entire mess would have been avoided if they had offered other passengers $2000 to get off. If I was a casual traveler I would have done it.
They also usually make those offers before boarding.
United is done.
BOYCOTT united!!!!!
fly With United Airlines, refuse to givve up seat, take a beaten, sue then gets millions, i can fly With United Airlines anytime anyday
Sue!!!! That's was shameful United Airlines .....now you pay the price.
I just want to say that the moment I found out about what happened, I encouraged people to let their feelings be ehard through ratings and reviews on United's app. first 12 hours- 500 one star ratings, then in 24 hours- 1100 one star ratings in total. I checked back after 8 hours and 1100 one star ratings were reduced from United's app- this was the day after tweets started disappearing as well.
What I find crazy about america is that the real outrageous stuff goes entirely under your noses, why are customers allowed to be kicked off flights to begin with?!
I hope that they sue big time. I flew recently and the service is so bad on all airlines, I really never want to fly again.
what are they stupid? the client comes first. just by the fact they threw a passanger out has made me decide that i'm better of in another airline.
Sue United for a billion dollars. Sue the police agency. And top it off with the removal of the United CEO.
if a company isn't ever responsible is always a good way to pat them on the back and this situations keep happening, if they are held accountable I am sure they would think very well before doing another stunt of this or at the very least make it sure that the outcome doesn't come to this
if you pay for something and they dont give it to you is theft unless you are a corporation
I see the man holding onto the seat I front of him and refusing to comply. alot of people get bumped. I've been bumped and didn't fight them.
THANK YOU you're are a rarity within the comments, but yeah you're absolutely right he should've complied. it's his fault entirely 100% percent.
100m should be enough
People on the plane just watch and film and don't support eachother, not realizing that tomorrow it's one of them.
*Today's people are a huge disappointment.*
Resolve it peacefully?! LOL. They offered to over-reimburse him, and give him a free hotel stay. Beyond that, what are they supposed to do, WISH him off the plane? The injuries he suffered weren't from getting beat up/hit, it was because he resisted and fell, hitting himself. Also, he agreed to terms of service. So, until someone can invent a machine to teleport uncooperative people to different a location, it has to be "hands on". Acting like a child solves nothing. Fight your perceived injustices in court, not on the scene.
I've worked in security for several decades and only use this type of force on suspected shoplifters who are resisting arrest.
It's about the whole company culture, not just PR.
It started from the unwillingness to rise the bid, and they called for unreasonable force on a 69 year old man and the CEO insincere(fake) apology.
I love it the way the legal vultures are hovering around this case like a rotten carcas.
It won't ever go to trial.
boycott United airlines
They will settle out of court if they can.
the airline will seek a settlement, take it to trial, which the airline wants nothing to do with. a jury trial will award the plaintiff the maximum amount, then the traumatized passengers will need to be compensated afterwards
SNOWFLAKES... The man was going to be refunded and given extra compensation. You can't stay on THEIR PLANE AND REFUSE TO LEAVE.
If you refuse to move police have no choice but to drag you out, grow up people and FOLLOW THE RULES!
jimbobeire. What was not reasonable about leaving THEIR PROPERTY once they informed him he's going to be refunded? Dumb ass
Good Luck Oh my God!! Surely u can't TRULY be THAT dumb!! Your post is ironic, I assume.
Paul Charles, you actually said, "Surely u can't" and then you call me dumb and speak of irony lol.
(~_^) HOORAY FOR THE OTHER PASSENGERS AND VIDEO CAMERAS. THIS WAS A TRAVESTY AND JUSTICE WILL BE SERVED.
I would never take United airlines
This has already cost United Airlines hundreds of millions in stock value loses. They are better to to try to admit their mistake and at least try to save face.
If they try to fight the multi million dollars law suit which is definitely coming from that poor doctor, then the bad publicity will continue and yet more and more people will boycott their flights (in justified fear actually) costing the airline more and more money.
I still can't believe that such an incident can actually occur at all. This doctor was already seated, as were all the other paying CUSTOMERS, only to be physically abused and thrown out of the plane for no other reason than to let United Airline staff on the plane. WTF? It's really a disgrace. United are going to suffer really badly from this incident and rightfully so.
If you think this case will ever see the inside of a courtroom you are nuts. United will settle and you can bet the terms will be kept confidential.
United will blame all the other passengers who were complicit by not voluntarily giving up their seats to avoid this catastrophe. Just to add to the madness. LOL!
Here's your "moot court". Put it in front of a jury. As every reasonable person understands the situation a corporation has no right to boot a seated passenger in order to seat employees. That is not the definition of an "overbooked flight". Those matters should be determined before boarding--period. Once you are seated the airline should bid for your seat--period. If they can't bid high enough for a seat then they need to reaccomodate their own employees in some other fashion.
Doesn't answer the first question.
Money can solve the incident, but can hardly change corporate culture, and fundamentaly embedded harsh mindset of Unite Airline employees, CEO, Chicago airport policemen. How dare they laid their hands on a peaceful citizen who only paid to go home? Losing human conscience has already been a big problem in this country, part of people can be selected labelled as one group to be dragged out, this conception has become a normal protocol that has been rooted so deeply in many corporate employees, even most of citizens. It's sad to witness that this once great country could go down in such a way.
I can't believe I see this in America
BOYCOT UNITED AIRLINES
Jokes aside, he's going to be paid crazy so I guess that beating was the luckiest thing to have ever happened to him. Obviously what happened was wrong but it also happened to be the greatest thing for him. They will no doubt settle because of the public backlash. $$$ Millions!!
all of this could have been avoided if the United Airlines employees who were flying on that flight, and they said they were four of them, and those people fly on stand by and not on paid tickets btw, should have gave up their seats and took the next available flight out instead! I feel sorry for United and Dr. Dao and I hope 🙏 Dr. Dao gets everything he deserves in court!
I find it highly unlikely that we will see a trial. If I were UA I'd want to settle ASAP, preferably with a clause disallowing the doctor to reveal the details of the settlement.
Even if the doctor is in the wrong: you want this ordeal buried and under the lid.
Uhh... *all* of them?
its already cost them more than 1 billion dollars because of the stock prices going down. the money would be best reinvested in toilets because that is where the stock and the CEO are going to both head into the toilet