I am a 9-1-1 operator and this video is extremely validating for us in the service; we have sung this tune for years but the general public just doesn't know. Thank you for making this video, even four years later
It is insane...Here in europe we've been able to send pictures and text since 2014. Instant location finding via the AML system has also been a thing for a while now. How is it that AMERICA is THIS much behind
@@Akisame-LuigI-O Your entire continent is about 1/3 the size of america. It's easier to have better network coverage in smaller countries. Denser populations etc..
@@atarijawa462 Europe is actually slightly bigger than the US though (10.2 million sq km vs 9.8 million sq km) and European countries are roughly the same size as your eastern states. We are more densely populated though (about 1.5 times more people) with countries as the Netherlands taking the cake with a density of about 5 times California. France is about the same size as texas.
+Branwen Gerard (BranwenLittleBird) Usually hitting the Like button beforehand is reserved for videos like your cousin's wedding... or "How to pass a drug test after an entire night of cocaine-binging"!
100% agree. Though I think that was from before the merger, I might be wrong on that though…I’ve watched so many and they all start to blend together lol
As a 911 operator myself I can 100% relate with this piece. How we are in the year 2016 and still can't get a pinpoint location on a cell phone call is beyond me.....we can only hope that as technology progresses the communication centers also upgrade their systems
Star Trek Theory Like you said you have some training and that information you gave is important. But, so is the caller information like your name and callback number. What happens if the call gets disconnected and they don't have your call back number? How are they supposed to get update info then?
+Justin my friend used a cellphone near a school when we had to call. We told them the name of the school. I'm pretty sure they used gps to find the location though.
Star Trek Theory you're definitely not obligated to do so. when me and my firne had to call for an emergency we only described that we llooked like but not our names.
+Ben Stahr - "911 what's your emergency?" - "Help me I'm having a heart attack!" - "Please hang up and order a pizza from your Domino's Pizza App, and a delivery guy will be right away, followed by our first responders." Seriously though if 911 are finally upgrade to IP, they COULD have better integrations with smartphones, so that once you call 911 they get your GPS coords, and even accelerometer data (helps figuring it immediately if someone is running, before the call even starts, for example).
Reminds me of a Jimmy Johns radio ad where a guy called Jimmy Johns because his house was on fire and the sandwich delivery guys showed up and got the fire out before the fire dept.
So the NSA can track me down even when I am not a terrorist in about 5 minutes, but if I'm dying of a heart attack on the floor and they can't track my cell to see where that is coming from seems alittle backwards and flipped around.
+yippyyippy yoyo It's like the NWA always said: fuck the police. And the sad thing is, they wrote that song as a stance against corrupt police officers.
+yippyyippy yoyo They need to keep up the illusion that we are not constantly spied on, of course. You pay for the survailance but don't get any of some possible benefits for society. It's the same thing with the tax-reports. As if the government couldn't find out who's to pay how much taxes in a system where almost all transactions are done electronically.
Fun Fact: Butt-dialing 9-1-1 is an unintended consequence of federally-mandated dialing when the digit "9" is held down. Another Fun Fact: "Nine-one-one" can no longer be taught as "nine-eleven" because, in an emergency, too many callers wasted precious time looking for the "eleven button."
+Brainstormer623 well we don't know what call he received right before or what he was expecting to come after the call with the kid. remember the opening story about the lady drowning because they couldn't find her on the map?
@@stephengrigg5988 no I’m just saying that they were so useless that she had as good if not a better chance, it was 7 months ago so I don’t remember exactly what was going through my head but I’m pretty sure it’s a joke
That Shanel Anderson call still gives me chills. I was training at the Cherokee County 911 center the night that happened. She was in Cherokee but her call was routed to a cell tower in a neighboring jurisdiction, so it went to them and her phone had already disconnected by the time they let us know. You can hear the water coming into her car in the recording. Since I was listening in on the Fire radio that night, I was one of the first few people to know that she was pronounced brain dead and was not going to make it. That call is one of the reasons I left 911 before I finished training. The first time I watched this segment, I had a panic attack after listening to that call because I wasn't expecting it.
It was a freak combination of things that lead to her not being found in time. The road she was on was less than 100 yards from the county line and the road was stupidly named (The Fairway is the main drag for the neighborhood of the same name she was delivering papers in). I don't know if this has changed since it's been a few years, but at the time, the maps at 911 wouldn't show or register locations outside your jurisdiction which is why the operator in the neighboring county could not find the intersection she was at. They did realize that the cross street, Batesville Rd, went into Cherokee so they got the call to us quickly and we got Fire and police dispatched to her in less than 5 mins. We were even on Google maps in the call center looking for bodies of water near her location so we could get them to her as quick as possible. They did revive her at the scene but we were advised when they got her to the hospital that she wouldn't wake up. I think of that night every time I drive past where it happened. I'm so sorry you lost your friend and that this segment was how you found out. I hope this helps you to know that the responders really did do everything they could, they just got slowed down by the stupid phone system 💕
She was on the line for almost 20 minutes and terrified and was being taunted and told to quit being a cry-baby, told to wait they were getting to her and that she wasn’t going to die, to stop exaggerating, and a whole lot more that was beyond disgusting. The actual call and what dispatchers and others who claim to have heard the call in real-time say happened don’t match up…or even come remotely close. Add the body-cam (audio mostly) from the cops that responded to the call and it’s a script for a literal horror movie.
not sure what passes me off more...the fact that 911 is treated this way by government, or that a comedy news show on HBO gives better news one hour a week than Fox,CNN,MSNBC combined.
FYI, if you have an iPhone you can ask Siri “Where am I?” And she will give you an approximate address and your exact latitude and longitude (GPS coordinates).
@@Thenoobestgirl I don't remember the specifics, but Google Maps should be able to give you your latitude and longitude. You can use latitude and longitude to navigate, so it clearly has them programmed in. edit: I went ahead and learned it. Placing a red pin (press and hold on the map) shows the latitude and longitude of the pin in the search bar at the top.
+Sophie N Yeah you need to order pizza and ask dispatcher for emergency vehicle to follow pizza delivery car :). Oh you don't know where I am? No worries, just follow the pizzaman :) And after emergency is over, when stress is over you can enjoy your pizza :)
It broke my heart when he played the recorded messages you may hear, because I actually experienced the Memphis one first hand when my brother was, stabbed 5 years, ago. Lucky he survived.
I got a recording recently while I was driving my roommate to the ER cuz she was having a seizure. Someone finally picked up and they couldn't even give me general directions to the ER, even though I gave them my exact location! Turns out I was 2 blocks away the ENTIRE TIME. My roommate's fine, no thanks to 911.
As a Canadian, you would have to pay me a fair amount to move to the US. I'm not especially fond of Canada but I have seen enough of the US in person to not want to live there. When I compare ourselves to the rest of the western world, well, I think we got it pretty good all things considered.
Romano onamoR - I could say the same for America. The thing is you know more about your country than... well another country's. Just like me, I know Sweden more than America and therefor think it's better
Comedian Bill Engvall once made a joke about what if 911 was automated and worked like customer lines "please say your emergency" "I've been shot" "I heard stabbed, have you been stabbed" and I thought it was a funny joke, but the fact that prerecorded automated responses to 911 calls actually exists is troubling
Humanoid25 the next time you or someone else complains about paying taxes, just remind them of that. Dispatchers want to help everyone. But we literally can’t afford to sometimes
It would be a good idea tho for situations where the caller can’t talk without alerting an attacker? Like a hostage in a bank robbery or a domestic violence victim? I’ve seen videos where victims are trying desperately to communicate a problem to a 911 operator while trying to be quiet or making it sound like a pizza order or something and luckily in many cases the 911 operator gets the hint and sends help. But it would be great if you could, say punch in keys instead of answering (hit one for yes two for no?) And I’m not sure if it exists but an ability to contact or communicate with 911 via text seems important.
@@Suchwerewolf every blue moon, I have a nightmare like this. A life threatening situation where I'm able to get away from the attacker for a brief moment to dial 911. Then they either don't answer, place me on hold, or hang up/ drop call. Then I silently pray they picked up specific location and altered first responders (police). Then it flips where attacker is back, breaking down or through the door. Thank goodness these dreams are few and far between. 🤦🏽♀️🥺🤷🏽♀️
+beau ly This kind of thing is true of any service you pay for but hope you never have to use. Most folks don't realize how bad their medical insurance was before Obamacare because they never actually had cancer or renal failure. And will your life insurance policy really pay out? Not your problem, is it?
suxcesss Did you ironically choose two labels that would doom any such initiative to completely and utter failure? We need to fix the capital gains tax, create a new upper level tax bracket, cut spending on military acquisitions (aircraft carriers, stealth bombers, etc), and increase spending on national infrastructure projects (building roads and bridges) See - I advocated the same thing as you without providing the knee-jerk gong. ;-)
I live in Canada, but one time my brother was breathing heavily and holding his chest. I thought he was having a heart attack so I called 911. If he had really been having a heart attack, I would have been stuck at home, doing CPR for 3 hours. I called them 4 times and they were saying they didn't have enough ambulances. Go figure. My brother is fine now and what he had was a psychosis episode, but it just scares the shit out of me, to think that if something horrible were to happen, we'd most likely die.
@Kate Yara I understand that you were upset and it was a tense situation, but I'll suggest taking a class on first aid; the Red Cross organises them, among others, and it's about as good a use of a weekend as I can think of. One of the things they teach you is that the moment a dispatch center confirms that there is an emergency, they send the relevant services; they keep asking questions, because every question they ask is one the first responders won't have to. The time that saves can make all the difference.
Just last month there was a carbon monoxide leak in my house and 911 said that they didn’t have the equipment to detect CO and all that so we had to call DTE
@Kate Yara those kind of questions might not seem important at the time but dispatchers need to know what is happening so they know what kind of help to send. Just answer the questions instead of arguing.
Blackout Runner And they should give Internet access from all providers free to everyone who can't afford that 4G service just only for the time 911 service is being used, not anytime else. Unless you think they can get to a free WiFi spot and really free Voip or give GPS over ride permission to the government and police that many wouldn't trust. Face it, there is no funding for these vulnerable people who can't afford these options and most politicians and many people will not offer to give this lifesaving option to the poorest for free. Hell, they defunded, diverted 911 funds across the board, and let it stay dangerously outdated. Why would they stop that and then give more money to fix and update the service on their end first? And the only way the working poor or under poverty line could have that reliable 911 locating tech on their phone is by funding, giving the necessary phones with GPS, app or whatever that overrides GPS if shut off, and if by Voip, providing free Internet access through the phone carrier company, even if only to be used for the 911 app or service use. Being poor means you don't deserve the same level of 911 safety as others? I think we should fix this for everyone immediately but it will take a ridiculous amount of funding and legislative backing. And given they're stripping funds out anyway, I don't see them pulling a 911 Scrooge conversion. They may even play the angle that if you let 911 override your GPS settings or pop onto the Internet that the lifesaving tools are a way for the "guberment and police to use your phone to constantly track and record you." Tis the Era of tapping into fake news tin foil hat conspiracy theories to rile up and use to vote for a party candidate's real political agenda and let the people vote against their own best interests flamed on over a BS fake conspiracy. "Pappy died on the floor because we refuse to spend the money to make our 911 services even decent but ain't no way them cops are fooling me into tracking and recording me on my phone with that 911 safe app!!! Infowars showed me! It's what Pappy would've said too. Besides aren't they happy with their free 'BamaPhones I saw on Fox news? Why should I pay for them to have safe 911 too? Everyone wants a gimme. Even life saving public health services. No Pappy couldn't afford to get reliable 911 without help, but he saw those news and lay here 7 hours before they found our land and died with dignity not no big brother gimme!" All I can do is share my opinions, research well, call my elected legislation and major phone carriers, and really fight for policy and vote in my local and state elections. Honestly that is all 1 person can do. But if enough of us 1 people do that we can actually facilitate change for good. Look at how we defund, grossly under pay, and neglect and disrespect the arguably most important careers in our society? Teachers, law enforcement, firefighters, military veterans, laborers, research scientists and many more. These people are the very foundation of our society and future and we show them by paying them what in comparison to a stock broker or real estate agent? You can't expect compassion for the poor when you see how we even treat our pillars. I am very worried that we are too complacent and apathetic but please prove me wrong and do your part too. Have a good day
Yeah like now on most phones, if you don't have a sim card you can still call emergency numbers. They should do that with internet, even if you don't have 4G or a wifi spot you can get access to limited 4g within the app
+LelLaden that is true. A decade ago we had issues in New York with several different carriers, including AT&T and Verizon, and people not being able to get a signal despite calling 911 repeatably. In one case they simply drowned on the boat that was sinking in the bay during winter, thus a group of people died despite their efforts. Even if they had a signal, New York's 911 system is of dubious reputation and I'm not sure how they would of tracked these people down.
Yep. It happened in a New England area too. This job isn't for everyone and it's incredibly short staffed Nationwide. Some people crack under the pressure. Unfortunately, there's really no way to know unless the person is obvious about it. Also for context, larger areas take a massive volume of calls. I typically answer 200 to 300 911 calls a day.
David Johnson I wonder what they can do to get more callers? Maybe raising the pay or adding some extra benefits to the job? But make it so you only get them after the first year or two to avoid bad hires?
Combat veterans, retired nurses, injured firefighters and anyone who's ever dealt with a two-year old. Y'know, people who've already proven they can go through hell and back.
Merge 911 and NSA. Then they will know where you are long before you call. Oh and who you are, what you are doing, what your call history is and who you e-mail.
+tsbrownie -- Actually, when you get into trouble -- THEY'D call you first. Car driver swerves to avoid a dog and hits a tree... Ring, ring... *dazed driver* finds and answers his mobile phone: "Yes? Hello?" "This is the New 911 -- looks like you need some help. Just letting you know that we're on the way." "Wow! Thanks, New 911" "Don't thank us just yet. Sensors show you were playing 'Pokemon Go' while driving. We're resetting you back to Level 1 as a punishment. Good night!" --- Young lady walking alone... Ring, ring... "Hello?" "This is the new 911 -- Turn around now. Don't go down that street any further." "Huh. Why not?" "We can see 2 men in the shadows waiting to rob you -- or worse." "Gee, thanks, New 911" "You're Welcome. Oh, and call your mother... her last text to you sounded like she's worried about you." "Uh, ok. I will..." "Miss, while I've got you on the phone... you should stop dating Paul. We've decided he's not good enough for you." "Wha?" "One sec... [computer keys clicking] Yea, a quick analysis of Paul's e-mail traffic with his friends shows that he's only 43% interested in you." "Wow. I didn't know you guys could do that." "Just one of our new services. Good night!"
"It took first responders nearly 20 minutes." Meanwhile in Scotland a woman calls the police after a car accident, and they didn't get to her within three days. She died.
@@Jenny-tm3cm I don't think an app would replace the call center. Really, the solution would be to make it a part of the operating system, not an app. And yes, both solutions don't help unless you have a smart phone because flip phones cannot determine your location
Having a federally required app is a severe intrusion of privacy, even if the intentions are completely honorable. I think a better solution is to create a infrastructure where you can 1. Text 911, 2. Use the keypad that other calls can use (1 for english, 2 for spanish, etc) to relay some information, and 3. Of course, provide 911 with location access, preferably through a settings toggle ahead of time, but still, provide location data
Alyssa P once my gramma was like dying and the ambulance passed the restaurant we were in, luckily she is alive and the staff took the proper measures to help her
Is kinda embarrassed to know that pizza and uber can find u better than something as important as 911..this just blow my mind...thank you Mr Oliver and team for bringing this issue to light.
Yes. Yes. This is /exactly/ the situation in New York City and Jersey City and Newark. As a 911 Dispatcher in Jersey City, I cry and weep at how accurate this video is. I wish that it was anything more than a parody. That my brother, as a cop, doesn't need to deal with 911 call takers and dispatchers not being able to locate him. That my family, who have lived in this city for over 60 years, doesn't need to deal with it. We're still on XP. We're still working with an interface through Internet Explorer. We're still dealing with a CAD system that isn't even /supported/ by the developers anymore. We're dealing with computer systems that break on a weekly, if not daily, basis. John Oliver. Thank you for pointing out the faults in the system. Maybe you'll bring about a change. I can hope so, at least. Because it's not just the lives it'd save in the public, it's the lives it'd save in the first responders and the cops too. Hopefully someone in Jersey City's government will see this.
Imagine calling up your general practitioner, "hey man, the 911 robot told me to call you" "Really? What's wrong? Have you broken a bone or something?" "Nah, I've been stabbed three times, thing you could help me out?" "..."
Same in Finland, we have that app and even when people can't use mobile data they can check their GPS cordinates and tell them over a regular phone call. It isn't 100% accurate, but apparently helps a lot also when trying to locate a person who has gotten lost.
Same for the Netherlands. We also have an app for civilians licensed in CPR (part of first aid course) who'll get notified if there's a heart attack in the neighborhood and can opt to go there; the ones who'll accept will either get directed to the patient or the nearest AED (and then to the patient) via a routeplanner like Google Maps (and you can choose your mode of transport) so that CPR can be started as soon as possible and emergency services will take over when they arrive. On average, these civilians arrive 2.5 minutes earlier than emergency services. There are over 225.000 civilians registered for the app and the number keeps growing (it was about 170.000 two years ago).
'Thank you for calling Domino's. How can I help you?' 'I'M TRAPPED IN A BURNING BUILDING. CAN YOU CALL 911 AND TELL THEM WHERE I AM?' 'Okay Mr.. Got you covered. Shall they bring a pizza?' 'WHATEVER YOU WANT GUYS!' Like this?
What the hell is trapped? Peter Freuchen made an icepick out of his own frozen excrement to free himself from an ice cave. You aren't trying to break yourself out. You're giving up. Unless its the slowest burning fire in history that is a very stupid and lazy thing to do.
Ice and fire are 2 very different things, one you can hit, THE OTHER FILPPEN BURNS WHEN YOU TOUCH IT. When you are trapped in a building, fire on all sides, and you cant get out, then what are you gonna do? Crap into the fire and put it out because you ate tacobell the day before? No, you will call for help and try to stay safe till saved.
You're forgetting multiple things when it comes down to a burning building, specially on USA 1 most buildings on USA are made of wood or have various inflammable objects or surfaces on them 2 most times the heat gets so high is impossible to breath and there's huge amounts of smoke that, makes it even harder to breath 3 even if it is the slowest burning fire in history which, i highly doubt, is still fucking fire, if you stand closer you can get third degree burns in seconds, and not only that, but his cloths could set on fire too making it even worst to him, yes he can drop and roll, but he's that won't help when there's multiple fire sources
There was a car accident outside my house and I called 911, they couldn’t figure out where I was, then I told them never mind the police has just pulled up and they said there were no police in my area.....I think about that a lot, I have a young kid and I hope she never needs help cause i know it won’t arrive quickly.
Thats terrifying....a police officer was pulling up, and they told you they weren't in the area. For two reasons, option A, the option i suggest we both go along with and never question. Option b, the dispatcher was right, and im not going to elaborate further for both of our piece of mind
@@mechengr1731 Dispatchers only have info on police that they dispatch for, so I would guess an officer not belonging to the department the dispatcher worked for was talking to her. Though not sure why they couldn't find her if she just gave them her address.
Being able to text 911 would be great, my friend was in a situation were her brother was drunk and beating up her younger sister, her brother was telling her to not move, she could of texted 911 in 4 seconds but had to sit there and wait until her brother left and her sister was unconscious. Thankfully her brother was arrested and her sister is fine.
Thing is, there isn't a 911 app... the call center can only use the phone network infrastructe and find the cell tower you are using. The Domino App has the entire layer of tools that can grab GPS information and everything else. So the trick is to make an 911 app that can become standardized, maybe even make it obligatory on all phones sold in the US.
Thats a perfect solution. If you dial 911 it automatically opens the app, turns on location and wifi services to get the quickest most accurate fix on location then sends that immediately to the closest dispatch center. Maybe even use the camera(s) to get a better idea of what is going on in that certain situation. Could be very useful for crimes in progress as well as medical emergencies to show the extent of the persons person's condition.
@@miyabe_k195 There are times people care about their privacy. Right after dialing 911 is not one of those times. You're panicking and in need of immediate help, everything the phone tells them is something you don't need to. Of course, when you're *not* on the line with 911, that app shouldn't transmit anything to anyone ever.
@@miyabe_k195 You need the app (you as in USA) it should not be required to have it though! If you value your privacy higher than your life, you should be allowed to take the chance, a lot of times they can still find you fine, and if not - well ... I am sure you will die happy knowing that at least you didn't give up your privacy the one place it was actually worth it.
The military! Wait... you said important. Nevermind. Bring on the hate, fuckers! If you support 54% of our money being thrown at the military, I don't really respect your judgement or opinions anyways!
Scariest thing I've ever heard was in High School and my Programming teacher (he used to work at a dispatch) said that while in office he got a call from a drunk woman who accidentally fell in a fire. He said that when it happened she was screaming, and then the call just went silent. Freaky stuff right there man.
Wait, hold on!!! So she had enough time to whip out her phone to call 911 while in a "fire"? If she was smart enough, she would pull herself out THEN call for help. But she was intoxicated sooooo yeah.
+graywolf723 I mean it doesn't sound like there was anything he could of done. One of my friends moms apparently knows someone who was just sitting in the back seat of car on the high way when all of a sudden a biplane crashed into them and chopped the girl next to him into pieces.
Sarah Connor was put on hold when she called 911 from Tech Noir in 1984 to report that a mysterious stranger was following her, so this is not a new problem.
+tubeyhamster Back then, the idea of being put on hold was a humorous trope because it wasn't happening so often. Now, it's common. You can always expect to be put on hold.
Where are you, Alys b. Cohen? Is this commonly understood in your county / town? Is there no outrage? I'm really curious. And Tubeyhamster - has it happened to you, or people you have talked to? When 911 was first automated it was absolutely unthinkable that people would be put on hold. The inventor of it told jurisdictions, "I don't care how long it takes you to answer, its your citizens who are calling - I should think you would choose to answer as quickly as you can!" He couldn't imagine that cities would stiff its people by not having enough dispatchers.
This is also what happened with the California wildfires last year. Location accuracy in emergencies was also the main focus of my Eagle Scout Project in Mass.
Here in Norway we have three different emergency numbers for the police, firedapartment, and hospital that we have to remember even as kids. It would be so much better to just have one
Carla Marla I’m not sure that’s true. It seems like it’d be a lot better to have a choice given that most people are usually panic stricken when they call 911 and do not usually tell the dispatcher the service they need.
+Ks Knight Great Idea! we can send law enforcement with pizza riding with Uber straight to wherever you are, then the uber can give you a ride either home or to the nearest hospital!
The pizza example is only partially true. When you place the call through the conventional phone system, Pizza Hut and Dominos are only really able to find your location that easily, when you are a regular customer and their system recognizes the match of your phone number and address that they already have on file. When you are a first time customer, you still have to provide your address. If you order through their apps, it is a different story, as the apps can access your GPS information.
I’m a journalism student and one day I was going through some public records in the county looking for story ideas. I came across one about a woman whose husband had passed out at home so she called 911 because she wasn’t there to help him. The dispatcher forgot to mention to the EMS that he might have been incapacitated so they left when no one answered the door. I was blocked from asking any questions about it, but it was so crucial to make people aware.
I used to work for 911 from 2007 to 2009 and everything they are saying here is true. We had one 911 dispatcher for a city of just over 100k people at the time.. and at that time we had to handle 911 calls, police officers, fire department, county officer, as well as the non emergency phone line. All this for a whole $9.50 an hour.
spending half a billion on the military to protect from theoretical threats, yet can't spend a fraction of that on actual necessary emergency services and public school funding. glad to see priorities in order :/ (sarcasm)
In the USA, if you are lucky enough to "get an interest" that is of use to others, it isn't boring at all. BUT...what with video games, huge distances between families (more often than not) and moving every few years, and heavy religious indoctrination that leads nowhere useful, things do get quite dystopian and boring.
Imagine how many times people have been told by the prosecutor and jury that they "should have just called 911 instead" things are going to get complicated when they claim they DID call 911 but got the answering machine!
They should make an app... that let's you select fire, medical or police. And the app automatically send your personal info like name adress and age, your blood type and everything.. oh and your location. You know, skip out the middle man all together. Let the computer work it out.
Also you need a middle man because most of the times ambulances aren't needed. You need a doctor to assess the situation and decide what should be done.
John Oliver has grown because in the episode he talked about ticket master he talked about how Niall Horan is his favorite member and in this episode he talks about how in 6 years he would be forgotten and left out.
I doubt you'll see this, but in science there are metastudies, which are studies that aggregate the data of a large number of studies to paint a larger picture with the data. They can be pretty important. You are the journalistic equivalent.
Working as a 9-1-1 dispatcher it's always the 1 out of 5 times I need it to work most when it doesn't. Wish it wasn't like that but 9-1-1 is the bottom of the totem pole when it comes to public safety.
I'm a over the phone interpreter (Spanish-English) for 911 all over the country, 90% of the calls we get on my 8 hour shifts are just a bunch of idiotic calls. Guy's how wanted the police to go because someone post something about them on Facebook. Lady's that were upset because her husband was in mexico and she knew he was cheating. You name it I've heard it all. lots and lots of butt dials. sometimes it gets tricky but is an awesome job. And yes one day on a call it took 12 for the help to arrive for a potential heart attack. and depending which state the call is coming from, you can tell dispatchers are frustrated and under staff.
I was in the middle of precipitous labor when some blood appeared just before my kid's head started crowning, and we weren't sure if we needed to go in an ambulance to transport to the hospital or if it was safe for me to crab walk down to the car with my kid's head being born. Well... 911 was down. That happens a lot in PA. We called the hospital emergency room directly and they said they have no authority to dispatch an ambulance so we were out of luck. So I DID crab walk down to the car (which, oddly enough, helped a lot, because I learned that digging my heels into the floor while sitting in the bucket seat made it painless to push through a contraction--even though the hospital staff would have been pretty mad if my kid had been born in the fucking car and it would have been pretty awful if my body was planning on hemmoraghing everywhere after the fact). We did make it to the hospital and I did birth him out straight away after getting there. Turns out, fact that 911 was down was a blessing in disguise because another transgender man who is also a birth parent who lives up the street from me who I later met and became friends with and who had his kid ONE WEEK prior DID transport to hospital in an ambulance and he was physically assaulted by the EMTs, mid-labor, with a witness. So at least I avoided some horrible transphobia at the worst moment I can think of to go through that kind of bullshit. But yeah... My brother in law was actually a PA State Rep back then and a few months later, unrelated (because I don't imagine he knew what we dealt with that day), he was on the PA House floor talking about how badly our 911 call centers need an equipment upgrade. No idea what came of it, though, and--depressingly, he is a professional lobbyist now.
he obviously did somethings right, get him back in the side of light - he sounds like the type to put the shits right up them, they only recruit who they can't defeat
I'm going to ignore the meme and hook onto the story. I live in the Bavarian countryside and the next EMS Station is 23 Kilometers (~14 Miles) away. Last year a construction worker had a heart attack on a roof top, I was called out with the volunteer FD to get the victim of the roof. We got him down no problem, but then waited for ever on the EMTs. It took them two hours to get to the scene because an ambulance from another county had to be calld. Because the two ambulances and the emergency doctor from our county were in yet another county. And this problem got "fixed" by placing an ambulance 20 Kilometers (~13 Miles) away from us.
We had someone at work who punched through a window and cut open an artery. It took them 20 minutes to get there and he almost died. The fire dept. is literally a 4 minute walk from my work...
It's sad that that woman died just because 911 couldn't find her location even though she straight up told them where she was. Like how crappy is 911 that even if you know where you are help could still be delayed. Ridiculous. Understaffed, outdated equipment, no accurate way of getting location. Does the govt not understand that this means life or death for many people?
You never understand it until you need it for example I live in the Bavarian countryside and the next EMS Station is 23 Kilometers (~14 Miles) away. Last year a construction worker had a heart attack on a roof top, I was called out with the volunteer FD to get the victim of the roof. We got him down no problem, but then waited for ever on the EMTs. It took them two hours to get to the scene because an ambulance from another county had to be calld. Because the two ambulances and the emergency doctor from our county were in yet another county. And this problem got "fixed" by placing an ambulance 20 Kilometers (~13 Miles) away from us.
Wow. There went something totally wrong. Normally they would dispatch a helicopter with an emergency doctor in such situations. That's how we to it for the rural areas (Lower Saxony).
Yeah In France it depends highly on the season an location. I had to call 911 for a kid with a heatstroke in southern France in the middle of a canicule (didn't know what it was as I only have a first aid certification). It took them 40 minutes to get there. (it was in a city and the service was packed because of people being dehydrated, heatstrokes, old people and kids having problems because of heat...). Also on the coast in the summer, it can take like 5 - 10 minutes for them to pick up. But in rural areas you get to talk to them straight away and they tell you what to do. I also never had troubles with giving them an address, they always found it. (Although this one time I was in the countryside and only knew the camp site name and not the exact address with the town name, and the responder was like "you don't even know where you are ? Well you're lucky I know this camp area". Well then shut up and pass a doctor who can tell me if I need to take this kid to the hospital instead of treating me like I'm stupid). Sometimes they even ask YOU what's the closest hospital ^^
The problem was she was in Cherokee County, but close enough to the county line that her call was routed to a neighboring county's 911. That county's maps didn't include any Cherokee County roads. Eventually, the neighboring county's 911 figured out one of the roads she described ran through both counties, so the neighboring county's 911 contacted Cherokee County 911 and gave them a recording of the call.
+Seeye Tesfa The NSA can listen in on pretty much the entire state of your phone, including any of the data packets sent or received by it. And, as the video points out, Facebook, Twitter, and a plethora of other apps are constantly fetching data like that. Besides, it's not exactly like those businesses are unwilling to hand out your personal information anyway :^)
Caller: Help, there's a man walking around my house with a gun 911: due to budget cuts you can only call between 8 am to 5 pm Caller: wait hold on, I'm gonna die! 911: Yeah, that's what they all say *Hangs up phone*
I am a 9-1-1 operator and this video is extremely validating for us in the service; we have sung this tune for years but the general public just doesn't know. Thank you for making this video, even four years later
thank you for the service you provide everyone.
It is insane...Here in europe we've been able to send pictures and text since 2014. Instant location finding via the AML system has also been a thing for a while now. How is it that AMERICA is THIS much behind
@@Akisame-LuigI-O Your entire continent is about 1/3 the size of america. It's easier to have better network coverage in smaller countries. Denser populations etc..
@@atarijawa462 Europe is actually slightly bigger than the US though (10.2 million sq km vs 9.8 million sq km) and European countries are roughly the same size as your eastern states. We are more densely populated though (about 1.5 times more people) with countries as the Netherlands taking the cake with a density of about 5 times California.
France is about the same size as texas.
@@Akisame-LuigI-O America is much bigger than the united states.
John Oliver, the guy you naturally hit the "like" button for even before you've actually watched the video.
I like hitting "like" and clicking on things
+Branwen Gerard (BranwenLittleBird) Usually hitting the Like button beforehand is reserved for videos like your cousin's wedding... or "How to pass a drug test after an entire night of cocaine-binging"!
+K E N T G E N Well, at least we're a well-informed hivemind, right?
Yes!
+Branwen Gerard (BranwenLittleBird) no.
"When seconds count, help is only minutes away"
Funny. But true.
Stay strapped
3:58 It's kinda weird to hear him dunk on at&t without doing the business daddy gag
Plz no
I GOT YOU BUISNESS DADDY
100% agree. Though I think that was from before the merger, I might be wrong on that though…I’ve watched so many and they all start to blend together lol
@@JjBb-sr1ln Yeah it wasn't announced at the time. It was made official on Oct 22 2016.
Love it.
As a 911 operator myself I can 100% relate with this piece. How we are in the year 2016 and still can't get a pinpoint location on a cell phone call is beyond me.....we can only hope that as technology progresses the communication centers also upgrade their systems
Star Trek Theory Like you said you have some training and that information you gave is important. But, so is the caller information like your name and callback number. What happens if the call gets disconnected and they don't have your call back number? How are they supposed to get update info then?
Star Trek Theory To get tracked? You're bugging
+Justin my friend used a cellphone near a school when we had to call. We told them the name of the school. I'm pretty sure they used gps to find the location though.
+Star Trek Theory actually that's legit. You're not obligated to tell anyone who you are. You're allowed to call anonymously.
Star Trek Theory you're definitely not obligated to do so. when me and my firne had to call for an emergency we only described that we llooked like but not our names.
Maybe they should put fire departments next to pizza joints - they can follow the delivery guy.
😂😂😂
+Ben Stahr
- "911 what's your emergency?"
- "Help me I'm having a heart attack!"
- "Please hang up and order a pizza from your Domino's Pizza App, and a delivery guy will be right away, followed by our first responders."
Seriously though if 911 are finally upgrade to IP, they COULD have better integrations with smartphones, so that once you call 911 they get your GPS coords, and even accelerometer data (helps figuring it immediately if someone is running, before the call even starts, for example).
+Ben Stahr Just order Pizza, and hope that, for a big tip, the delivery-guy takes you to the ER
Reminds me of a Jimmy Johns radio ad where a guy called Jimmy Johns because his house was on fire and the sandwich delivery guys showed up and got the fire out before the fire dept.
+Ben Stahr "Hi, I'd like a big American style, extra pepperoni, hold the olives. And can I get the police escort delivery please?"
So the NSA can track me down even when I am not a terrorist in about 5 minutes, but if I'm dying of a heart attack on the floor and they can't track my cell to see where that is coming from seems alittle backwards and flipped around.
+yippyyippy yoyo It's like the NWA always said: fuck the police. And the sad thing is, they wrote that song as a stance against corrupt police officers.
+yippyyippy yoyo They need to keep up the illusion that we are not constantly spied on, of course. You pay for the survailance but don't get any of some possible benefits for society.
It's the same thing with the tax-reports. As if the government couldn't find out who's to pay how much taxes in a system where almost all transactions are done electronically.
+yippyyippy yoyo Never mind the NSA, Tinder knows where you are at any given time.
Gal Dagon There's a difference. The NSA wants to fuck you and Tinder wants to help you fuck
+yippyyippy yoyo 'murica!
Fun Fact: Butt-dialing 9-1-1 is an unintended consequence of federally-mandated dialing when the digit "9" is held down.
Another Fun Fact: "Nine-one-one" can no longer be taught as "nine-eleven" because, in an emergency, too many callers wasted precious time looking for the "eleven button."
DashCamAndy The. Eleven. Button.
Another fun fact. Every disconnected old phone can still call 911 so don't give it to your kid to play with.
Okay, anyone looking for the 11 button deserves to die. No arguments.
@@lazyhomebody1356 what if they want to call to help someone elso, though?
@@Jannyl13 You got me there!
"What's your emergency?" "I'm on the toilet! I'm done!"
Props to that operator for not laughing at that.
+Brainstormer623 well we don't know what call he received right before or what he was expecting to come after the call with the kid. remember the opening story about the lady drowning because they couldn't find her on the map?
Trollaukinn That sounds like the funnest part of the job.
That's why dispatchers, and all people working on phones, have a mute button. :P Mute then laugh your ass off. lol
Freakazoid If only life had something like that. It would make mocking people so much more fun.
I wonder if 911 operaters are like retail workers and chat about their wierdest calls over the lunch hours?
Oh man that woman in the car crash breaks my heart,
She was so very much alive, and she was scared, and I wish they had found her in time :(
Same, yo. That's just tragic.
Like she literally would have had a better chance if she tried to get out by herself
Why is the FCC logo literally just the Comedy Central logo with an F?
@@mint7442 do you think she didnt try to get out?
@@stephengrigg5988 no I’m just saying that they were so useless that she had as good if not a better chance, it was 7 months ago so I don’t remember exactly what was going through my head but I’m pretty sure it’s a joke
Maybe we could spend more money on 911 dispatchers rather than tanks for police forces.
+Furkan Turfanda or in my state a biblical sized ark replica and a biblical theme park. with state funded grants....cause "kentucky"
But tanks are cool, call centers are not
+james kalin how that tank gonna save you if they don't know where you are
+Furkan Turfanda Tanks save lives.
Gta style
That Shanel Anderson call still gives me chills. I was training at the Cherokee County 911 center the night that happened. She was in Cherokee but her call was routed to a cell tower in a neighboring jurisdiction, so it went to them and her phone had already disconnected by the time they let us know. You can hear the water coming into her car in the recording. Since I was listening in on the Fire radio that night, I was one of the first few people to know that she was pronounced brain dead and was not going to make it. That call is one of the reasons I left 911 before I finished training. The first time I watched this segment, I had a panic attack after listening to that call because I wasn't expecting it.
She was my best friend in college and this video is how I found out she passed. I get you.
It was a freak combination of things that lead to her not being found in time. The road she was on was less than 100 yards from the county line and the road was stupidly named (The Fairway is the main drag for the neighborhood of the same name she was delivering papers in). I don't know if this has changed since it's been a few years, but at the time, the maps at 911 wouldn't show or register locations outside your jurisdiction which is why the operator in the neighboring county could not find the intersection she was at. They did realize that the cross street, Batesville Rd, went into Cherokee so they got the call to us quickly and we got Fire and police dispatched to her in less than 5 mins. We were even on Google maps in the call center looking for bodies of water near her location so we could get them to her as quick as possible. They did revive her at the scene but we were advised when they got her to the hospital that she wouldn't wake up.
I think of that night every time I drive past where it happened.
I'm so sorry you lost your friend and that this segment was how you found out. I hope this helps you to know that the responders really did do everything they could, they just got slowed down by the stupid phone system 💕
@@AryaTheTerrorTabby Thank you 💓
She was on the line for almost 20 minutes and terrified and was being taunted and told to quit being a cry-baby, told to wait they were getting to her and that she wasn’t going to die, to stop exaggerating, and a whole lot more that was beyond disgusting. The actual call and what dispatchers and others who claim to have heard the call in real-time say happened don’t match up…or even come remotely close. Add the body-cam (audio mostly) from the cops that responded to the call and it’s a script for a literal horror movie.
not sure what passes me off more...the fact that 911 is treated this way by government, or that a comedy news show on HBO gives better news one hour a week than Fox,CNN,MSNBC combined.
pisses*
+Crist Gord
Christ Gord*
*****
Skoosh
he just keeps our attention with the comedy
+Crist Gord technically, "passing" could also kind of work.
youve earned my respect you angry screeming tea ketle
Chris Hubble Nooo...he’s the funny bird man.
*screaming
*kettle
Tea kettles already scream, adding screaming to the description is redundant.
dude, that was just the thing I needed to laugh my ass off
that sketch at the end was amazing
+Serpher Hilarious
+Serpher That sketch was totally unrealistic!! The Pizzaguy came after the Dispatch!
+Serpher She is fucked! Totally fucked! :D :D :D
+Thomas Ben Hillary
+Nyt Mare They were keeping her hostage in the next room. She called the police but they got the wrong address and went to a brothel.
FYI, if you have an iPhone you can ask Siri “Where am I?” And she will give you an approximate address and your exact latitude and longitude (GPS coordinates).
That's good to know
I've just asked my Google Assistant that and she could only tell me the name of the city I'm in. Maybe I should better consult Waze...
Mine just gave me the wrong address.
@@Thenoobestgirl I don't remember the specifics, but Google Maps should be able to give you your latitude and longitude. You can use latitude and longitude to navigate, so it clearly has them programmed in.
edit: I went ahead and learned it.
Placing a red pin (press and hold on the map) shows the latitude and longitude of the pin in the search bar at the top.
I think mines broken. I got the wrong address.
So basically when in danger I should order a pizza? "Yes, with cheese crust and please call 911!"
DontTrustTheRabbit j
OMFG TRIXIIIIIIIIII
This actually happened before and saved a woman’s life. She used the dominoes app and Wrote call police on the special instructions
Trixie
Trixi, you rock on that one! Hope Germany's 110 is better than that
Noted...If in an emergency, order a pizza.
+Sophie N Ha ha ... good point!!
+Sophie N Yeah you need to order pizza and ask dispatcher for emergency vehicle to follow pizza delivery car :). Oh you don't know where I am? No worries, just follow the pizzaman :) And after emergency is over, when stress is over you can enjoy your pizza :)
+Sophie N lol
Clumsy Mind I think you just fixed the system. :-)
Sophie N
ahahaha :) You are my inspiration ;)
It broke my heart when he played the recorded messages you may hear, because I actually experienced the Memphis one first hand when my brother was, stabbed 5 years, ago. Lucky he survived.
I'm so sorry. That must have been terrifying.
I got a recording recently while I was driving my roommate to the ER cuz she was having a seizure. Someone finally picked up and they couldn't even give me general directions to the ER, even though I gave them my exact location! Turns out I was 2 blocks away the ENTIRE TIME.
My roommate's fine, no thanks to 911.
*sighs in relief*
Zinc McMan learn to use commas
+Zinc
I'm sorry :( I wish I could walk into those stations and just freely offer to record those things, with a friendly voice.
And now another episode of John Oliver telling me everything is broken.
For a very long time, my dream was to move to the U.S., but after I started to watch Last Week Tonight, I think I'd rather stay in Europe.
Good for you... we might want to pack our bags to Europe.
Yar Nunya lol true
The thing is Europe is not much better. It's just a matter of having the right informations.
As a Canadian, you would have to pay me a fair amount to move to the US. I'm not especially fond of Canada but I have seen enough of the US in person to not want to live there.
When I compare ourselves to the rest of the western world, well, I think we got it pretty good all things considered.
Romano onamoR - I could say the same for America. The thing is you know more about your country than... well another country's. Just like me, I know Sweden more than America and therefor think it's better
Damn, those automated robot 911 voices are terrifying....
Like calling the devil
+matthew natividad you got the direct line? apparently it's a secret number or smthn'...
+Felix Kütt wat
matthew natividad
a joke. "like calling the devil".
Felix Kütt o right
Comedian Bill Engvall once made a joke about what if 911 was automated and worked like customer lines "please say your emergency" "I've been shot" "I heard stabbed, have you been stabbed" and I thought it was a funny joke, but the fact that prerecorded automated responses to 911 calls actually exists is troubling
Humanoid25 the next time you or someone else complains about paying taxes, just remind them of that. Dispatchers want to help everyone. But we literally can’t afford to sometimes
Simpsons did that years ago lol
It would be a good idea tho for situations where the caller can’t talk without alerting an attacker? Like a hostage in a bank robbery or a domestic violence victim? I’ve seen videos where victims are trying desperately to communicate a problem to a 911 operator while trying to be quiet or making it sound like a pizza order or something and luckily in many cases the 911 operator gets the hint and sends help. But it would be great if you could, say punch in keys instead of answering (hit one for yes two for no?) And I’m not sure if it exists but an ability to contact or communicate with 911 via text seems important.
@@Suchwerewolf every blue moon, I have a nightmare like this. A life threatening situation where I'm able to get away from the attacker for a brief moment to dial 911. Then they either don't answer, place me on hold, or hang up/ drop call. Then I silently pray they picked up specific location and altered first responders (police). Then it flips where attacker is back, breaking down or through the door. Thank goodness these dreams are few and far between. 🤦🏽♀️🥺🤷🏽♀️
3:57 I can confirm this is true. I literally stand by my window anytime I need to make a call and it usually still doesn’t work
Every time I see one of these videos, I am horrified.
+beau ly mortified too..
+beau ly This kind of thing is true of any service you pay for but hope you never have to use. Most folks don't realize how bad their medical insurance was before Obamacare because they never actually had cancer or renal failure. And will your life insurance policy really pay out? Not your problem, is it?
+beau ly the US is falling apart, you people need some serious wealth distribution and social justice.
suxcesss Did you ironically choose two labels that would doom any such initiative to completely and utter failure?
We need to fix the capital gains tax, create a new upper level tax bracket, cut spending on military acquisitions (aircraft carriers, stealth bombers, etc), and increase spending on national infrastructure projects (building roads and bridges)
See - I advocated the same thing as you without providing the knee-jerk gong. ;-)
*****
nice
I live in Canada, but one time my brother was breathing heavily and holding his chest. I thought he was having a heart attack so I called 911. If he had really been having a heart attack, I would have been stuck at home, doing CPR for 3 hours. I called them 4 times and they were saying they didn't have enough ambulances. Go figure. My brother is fine now and what he had was a psychosis episode, but it just scares the shit out of me, to think that if something horrible were to happen, we'd most likely die.
@Kate Yara I understand that you were upset and it was a tense situation, but I'll suggest taking a class on first aid; the Red Cross organises them, among others, and it's about as good a use of a weekend as I can think of.
One of the things they teach you is that the moment a dispatch center confirms that there is an emergency, they send the relevant services; they keep asking questions, because every question they ask is one the first responders won't have to. The time that saves can make all the difference.
Just last month there was a carbon monoxide leak in my house and 911 said that they didn’t have the equipment to detect CO and all that so we had to call DTE
@Kate Yara those kind of questions might not seem important at the time but dispatchers need to know what is happening so they know what kind of help to send. Just answer the questions instead of arguing.
Yikes, sorry you had to go through that.
Siathuan not everyone can know what a heart attack is...people HAVING heart attacks often don’t realize it
Maybe they ought to make 911 an app. That way, you have the option to open internet access, and they can find you.
Blackout Runner And they should give Internet access from all providers free to everyone who can't afford that 4G service just only for the time 911 service is being used, not anytime else. Unless you think they can get to a free WiFi spot and really free Voip or give GPS over ride permission to the government and police that many wouldn't trust. Face it, there is no funding for these vulnerable people who can't afford these options and most politicians and many people will not offer to give this lifesaving option to the poorest for free. Hell, they defunded, diverted 911 funds across the board, and let it stay dangerously outdated. Why would they stop that and then give more money to fix and update the service on their end first? And the only way the working poor or under poverty line could have that reliable 911 locating tech on their phone is by funding, giving the necessary phones with GPS, app or whatever that overrides GPS if shut off, and if by Voip, providing free Internet access through the phone carrier company, even if only to be used for the 911 app or service use. Being poor means you don't deserve the same level of 911 safety as others? I think we should fix this for everyone immediately but it will take a ridiculous amount of funding and legislative backing. And given they're stripping funds out anyway, I don't see them pulling a 911 Scrooge conversion. They may even play the angle that if you let 911 override your GPS settings or pop onto the Internet that the lifesaving tools are a way for the "guberment and police to use your phone to constantly track and record you." Tis the Era of tapping into fake news tin foil hat conspiracy theories to rile up and use to vote for a party candidate's real political agenda and let the people vote against their own best interests flamed on over a BS fake conspiracy. "Pappy died on the floor because we refuse to spend the money to make our 911 services even decent but ain't no way them cops are fooling me into tracking and recording me on my phone with that 911 safe app!!! Infowars showed me! It's what Pappy would've said too. Besides aren't they happy with their free 'BamaPhones I saw on Fox news? Why should I pay for them to have safe 911 too? Everyone wants a gimme. Even life saving public health services. No Pappy couldn't afford to get reliable 911 without help, but he saw those news and lay here 7 hours before they found our land and died with dignity not no big brother gimme!"
All I can do is share my opinions, research well, call my elected legislation and major phone carriers, and really fight for policy and vote in my local and state elections. Honestly that is all 1 person can do. But if enough of us 1 people do that we can actually facilitate change for good. Look at how we defund, grossly under pay, and neglect and disrespect the arguably most important careers in our society? Teachers, law enforcement, firefighters, military veterans, laborers, research scientists and many more. These people are the very foundation of our society and future and we show them by paying them what in comparison to a stock broker or real estate agent? You can't expect compassion for the poor when you see how we even treat our pillars. I am very worried that we are too complacent and apathetic but please prove me wrong and do your part too. Have a good day
Yeah like now on most phones, if you don't have a sim card you can still call emergency numbers. They should do that with internet, even if you don't have 4G or a wifi spot you can get access to limited 4g within the app
And no mandatory updates.
We have that in Czech republic.Which is really small and poor country in middle of Europe.
And no ads on the app!
2:44 This sobering moment reminds me of the Rehab episode, “Remember the funny guy who didn’t like horses? He died, too.”
I literally just got finished watching that episode 🥺🥺
That AT&T joke was not exaggerated. I have it so I should know.
D:
AT&T has never failed me. Am I part of a small percentage?
+LelLaden that is true. A decade ago we had issues in New York with several different carriers, including AT&T and Verizon, and people not being able to get a signal despite calling 911 repeatably. In one case they simply drowned on the boat that was sinking in the bay during winter, thus a group of people died despite their efforts.
Even if they had a signal, New York's 911 system is of dubious reputation and I'm not sure how they would of tracked these people down.
+LelLaden I travel across half the US multiple times a year. Only place I've had bad service is BFE New Mexico and west Texas. Deserts, basically.
+roque816snchz I always had those issues with Sprint.
"Houston 911 operator hung up on hundreds of callers, prosecutor says", is one of the headlines. Great.
Yep. It happened in a New England area too. This job isn't for everyone and it's incredibly short staffed Nationwide. Some people crack under the pressure. Unfortunately, there's really no way to know unless the person is obvious about it.
Also for context, larger areas take a massive volume of calls. I typically answer 200 to 300 911 calls a day.
David Johnson I wonder what they can do to get more callers? Maybe raising the pay or adding some extra benefits to the job? But make it so you only get them after the first year or two to avoid bad hires?
Combat veterans, retired nurses, injured firefighters and anyone who's ever dealt with a two-year old. Y'know, people who've already proven they can go through hell and back.
"Houston, we have a prob-"
*Click* "sigh, not dealing with that today."
She was charged and I think found guilty. She was also fired.
Merge 911 and NSA. Then they will know where you are long before you call. Oh and who you are, what you are doing, what your call history is and who you e-mail.
You wont have to call, they will know you are in trouble before you yourself know.
+Strazdas 😱😱😱😂😂😂😂😂😂
And thus, the plot for Minority Report was born.
"You are being watched..."
+tsbrownie -- Actually, when you get into trouble -- THEY'D call you first.
Car driver swerves to avoid a dog and hits a tree...
Ring, ring...
*dazed driver* finds and answers his mobile phone: "Yes? Hello?"
"This is the New 911 -- looks like you need some help. Just letting you know that we're on the way."
"Wow! Thanks, New 911"
"Don't thank us just yet. Sensors show you were playing 'Pokemon Go' while driving. We're resetting you back to Level 1 as a punishment. Good night!"
---
Young lady walking alone...
Ring, ring...
"Hello?"
"This is the new 911 -- Turn around now. Don't go down that street any further."
"Huh. Why not?"
"We can see 2 men in the shadows waiting to rob you -- or worse."
"Gee, thanks, New 911"
"You're Welcome. Oh, and call your mother... her last text to you sounded like she's worried about you."
"Uh, ok. I will..."
"Miss, while I've got you on the phone... you should stop dating Paul. We've decided he's not good enough for you."
"Wha?"
"One sec... [computer keys clicking] Yea, a quick analysis of Paul's e-mail traffic with his friends shows that he's only 43% interested in you."
"Wow. I didn't know you guys could do that."
"Just one of our new services. Good night!"
"It took first responders nearly 20 minutes."
Meanwhile in Scotland a woman calls the police after a car accident, and they didn't get to her within three days. She died.
There should be a 911 app that is a REQUIRED thing for all phones sold in the US, with accurate location access when you use it
The thing is that people wouldn't want it because they'd think that the app wanting their location would be too intrusive.
So people who don’t have smartphones are just screwed
@@Jenny-tm3cm I don't think an app would replace the call center. Really, the solution would be to make it a part of the operating system, not an app.
And yes, both solutions don't help unless you have a smart phone because flip phones cannot determine your location
Having a federally required app is a severe intrusion of privacy, even if the intentions are completely honorable. I think a better solution is to create a infrastructure where you can 1. Text 911, 2. Use the keypad that other calls can use (1 for english, 2 for spanish, etc) to relay some information, and 3. Of course, provide 911 with location access, preferably through a settings toggle ahead of time, but still, provide location data
@@James-jh6wq built in app.
Several year ago a ambulance came to my house because the man a block away was having a heart attack. They were late and he died
Alyssa P Same thing happened near me. They got the address wrong and the address was on the other side of the county.......
Alyssa P same thing happened to me they brought the whole squad.... for someone that was 3 miles away.... never found out what happened
Alyssa P once my gramma was like dying and the ambulance passed the restaurant we were in, luckily she is alive and the staff took the proper measures to help her
I searched "understaffed 911 dispatch" and my town and all I got were articles about John Oliver.
Is kinda embarrassed to know that pizza and uber can find u better than something as important as 911..this just blow my mind...thank you Mr Oliver and team for bringing this issue to light.
It's so heartbreaking listening to that 911 call and learning those were her last words.
+thenorwegian76 Yeah but he wrapped it up with a nice little joke, so everyone can laugh about it. Isn't television great :)
+homegrownbuddy I mean the internet makes 9/11 and holocaust jokes on an hourly basis. It's not really limited to television bud.
Yes. Yes. This is /exactly/ the situation in New York City and Jersey City and Newark. As a 911 Dispatcher in Jersey City, I cry and weep at how accurate this video is. I wish that it was anything more than a parody. That my brother, as a cop, doesn't need to deal with 911 call takers and dispatchers not being able to locate him. That my family, who have lived in this city for over 60 years, doesn't need to deal with it. We're still on XP. We're still working with an interface through Internet Explorer. We're still dealing with a CAD system that isn't even /supported/ by the developers anymore. We're dealing with computer systems that break on a weekly, if not daily, basis. John Oliver. Thank you for pointing out the faults in the system. Maybe you'll bring about a change. I can hope so, at least. Because it's not just the lives it'd save in the public, it's the lives it'd save in the first responders and the cops too. Hopefully someone in Jersey City's government will see this.
On that Matthew MccOnaughey joke, I'd like to add at the end: "and you'll be... alright alright alright "
"Contact a medical professional if you experience a wait time longer than four hours."
WHAT DO YOU THINK I'M TRYING TO DO lmao
Imagine calling up your general practitioner, "hey man, the 911 robot told me to call you"
"Really? What's wrong? Have you broken a bone or something?"
"Nah, I've been stabbed three times, thing you could help me out?"
"..."
In Denmark we have that GPS app, developed by the emergency line. we also have an app that displays all AED kits close to you.
karsten69 beautiful
Same in Finland, we have that app and even when people can't use mobile data they can check their GPS cordinates and tell them over a regular phone call. It isn't 100% accurate, but apparently helps a lot also when trying to locate a person who has gotten lost.
Many areas of the US have that AED app. It will also alert first responders when they are near by and a need for CPR arises.
We should do that everywhere
Same for the Netherlands. We also have an app for civilians licensed in CPR (part of first aid course) who'll get notified if there's a heart attack in the neighborhood and can opt to go there; the ones who'll accept will either get directed to the patient or the nearest AED (and then to the patient) via a routeplanner like Google Maps (and you can choose your mode of transport) so that CPR can be started as soon as possible and emergency services will take over when they arrive. On average, these civilians arrive 2.5 minutes earlier than emergency services. There are over 225.000 civilians registered for the app and the number keeps growing (it was about 170.000 two years ago).
'Thank you for calling Domino's. How can I help you?'
'I'M TRAPPED IN A BURNING BUILDING. CAN YOU CALL 911 AND TELL THEM WHERE I AM?'
'Okay Mr.. Got you covered. Shall they bring a pizza?'
'WHATEVER YOU WANT GUYS!'
Like this?
What.
Scott, notice the word TRAPPED, then rethink your reply.
What the hell is trapped? Peter Freuchen made an icepick out of his own frozen excrement to free himself from an ice cave. You aren't trying to break yourself out. You're giving up. Unless its the slowest burning fire in history that is a very stupid and lazy thing to do.
Ice and fire are 2 very different things, one you can hit, THE OTHER FILPPEN BURNS WHEN YOU TOUCH IT. When you are trapped in a building, fire on all sides, and you cant get out, then what are you gonna do? Crap into the fire and put it out because you ate tacobell the day before? No, you will call for help and try to stay safe till saved.
You're forgetting multiple things when it comes down to a burning building, specially on USA
1 most buildings on USA are made of wood or have various inflammable objects or surfaces on them
2 most times the heat gets so high is impossible to breath and there's huge amounts of smoke that, makes it even harder to breath
3 even if it is the slowest burning fire in history which, i highly doubt, is still fucking fire, if you stand closer you can get third degree burns in seconds, and not only that, but his cloths could set on fire too making it even worst to him, yes he can drop and roll, but he's that won't help when there's multiple fire sources
Was it me or did John Miller look suspiciously like Donald Trump???
+KettleCornPop 13
www.washingtonpost.com/politics/donald-trump-alter-ego-barron/2016/05/12/02ac99ec-16fe-11e6-aa55-670cabef46e0_story.html
Well, some years ago Trump's PR man is Trump calling himself John Miller
+Simon Arnerich lol
I'm going to guess you are a troll...
+KettleCornPop 13 He is mocking Trump for Posing as His Own Publicist
There was a car accident outside my house and I called 911, they couldn’t figure out where I was, then I told them never mind the police has just pulled up and they said there were no police in my area.....I think about that a lot, I have a young kid and I hope she never needs help cause i know it won’t arrive quickly.
Thats terrifying....a police officer was pulling up, and they told you they weren't in the area.
For two reasons, option A, the option i suggest we both go along with and never question.
Option b, the dispatcher was right, and im not going to elaborate further for both of our piece of mind
@@mechengr1731 Dispatchers only have info on police that they dispatch for, so I would guess an officer not belonging to the department the dispatcher worked for was talking to her. Though not sure why they couldn't find her if she just gave them her address.
Being able to text 911 would be great, my friend was in a situation were her brother was drunk and beating up her younger sister, her brother was telling her to not move, she could of texted 911 in 4 seconds but had to sit there and wait until her brother left and her sister was unconscious. Thankfully her brother was arrested and her sister is fine.
That is a brilliant idea. I hope she and your friend will be ok.
have*
Isn't there a text service though? for deaf people ?
John Oliver, our savior
+Trollaukinn They said: "JOHN OLIVER, OUR SAVIOR
PRAISE BE
+Tokin Taylor If he was, then he would push for Bernie Sanders to be the next U.S president :(
+Tokin Taylor He is like the new John Stewart
is that you in the picture you really pretty
Wait what you can't text your emergency operators in the states... you know deaf people exist right?
Oh, shit, how do deaf people access 911? I feel so awful that I never wondered that before. Gonna go find out!
Crap, I didn't even think about that.
I don't know if you can do that here in Australia either? I've never heard of it.
The majority aren't totally deaf. They can easily tell someone else to call 9-1-1 for them.
Default Name what if they’re alone?
Thing is, there isn't a 911 app... the call center can only use the phone network infrastructe and find the cell tower you are using.
The Domino App has the entire layer of tools that can grab GPS information and everything else.
So the trick is to make an 911 app that can become standardized, maybe even make it obligatory on all phones sold in the US.
Thats a perfect solution. If you dial 911 it automatically opens the app, turns on location and wifi services to get the quickest most accurate fix on location then sends that immediately to the closest dispatch center. Maybe even use the camera(s) to get a better idea of what is going on in that certain situation. Could be very useful for crimes in progress as well as medical emergencies to show the extent of the persons person's condition.
@@JaredConnell good idea, and since big brother is already watching... No need to think about privacy issues
@@miyabe_k195 There are times people care about their privacy. Right after dialing 911 is not one of those times. You're panicking and in need of immediate help, everything the phone tells them is something you don't need to.
Of course, when you're *not* on the line with 911, that app shouldn't transmit anything to anyone ever.
This is EXACTLY what I was thinking during this whole video 😁👍
@@miyabe_k195 You need the app (you as in USA) it should not be required to have it though!
If you value your privacy higher than your life, you should be allowed to take the chance, a lot of times they can still find you fine, and if not - well ... I am sure you will die happy knowing that at least you didn't give up your privacy the one place it was actually worth it.
Is anything important in this country EVER well funded and kept up to date with proper equipment? Fucking hell man
do politician health plans and salaries count?
+kimplin Yes. The NSA surveillance of private citizens and the militarization of the police. Oh wait...you said important. In that case, no.
+resurgam167 Don't forget a cool trillion (and counting) for the F-35!
Joe Baker aren't we ending that program?
The military!
Wait... you said important. Nevermind.
Bring on the hate, fuckers! If you support 54% of our money being thrown at the military, I don't really respect your judgement or opinions anyways!
"The flamesssss, they're lickin' my bodyyyy" - Priceless
I love John Oliver. he's the guy who tells you everything is BS and actually proves to you why.
+Rex Umbra
> proves
> 911 can't track you right to the centimeter you're standing that's an epidemic
Glad you fall for outrage mongering.
Just did the google understaffed 911 dispatcher in my area in 2023, tons of recent articles about shortages, it hasn't got any better in 6 years.
Can we appreciate how on-point John's suit/shirt/tie combo is?
That skit at the end had me rollin
Were they hating?
+Killer Memestar gnome
I was about to sleep... Then I got a notification
+Mitchell Lazarow sleep is for the weak
+Amrit lmao ikr
+Mitchell Lazarow Exactly the same man.
That's exactly how I got here. Getting into bed, checking phone one last time... ooooo, John Oliver made another video!
Rebecca Jeane Is stuff is so good, we must stay up just a little longer.
7 years later, i would love an update. It would be amazing to have regular follow-up shows... and to see what has worked to realize changes
Scariest thing I've ever heard was in High School and my Programming teacher (he used to work at a dispatch) said that while in office he got a call from a drunk woman who accidentally fell in a fire. He said that when it happened she was screaming, and then the call just went silent. Freaky stuff right there man.
holy crap
Wait, hold on!!! So she had enough time to whip out her phone to call 911 while in a "fire"? If she was smart enough, she would pull herself out THEN call for help. But she was intoxicated sooooo yeah.
+graywolf723 I mean it doesn't sound like there was anything he could of done. One of my friends moms apparently knows someone who was just sitting in the back seat of car on the high way when all of a sudden a biplane crashed into them and chopped the girl next to him into pieces.
+Jackie chan_WTF she was drunk noones "smart" when they are drunk
+SNOW SOS that's absolutely insane. that's fucking cray. holy shit.
Sarah Connor was put on hold when she called 911 from Tech Noir in 1984 to report that a mysterious stranger was following her, so this is not a new problem.
+tubeyhamster Back then, the idea of being put on hold was a humorous trope because it wasn't happening so often. Now, it's common. You can always expect to be put on hold.
+Author Alys B. Cohen I have never been put on hold when I have dialed 911.
+tubeyhamster well then that means it must never happen. just because you, alone, have never been on hold. #problemswithtodayssociety
+tubeyhamster Best comment ever!
Where are you, Alys b. Cohen? Is this commonly understood in your county / town? Is there no outrage? I'm really curious. And Tubeyhamster - has it happened to you, or people you have talked to? When 911 was first automated it was absolutely unthinkable that people would be put on hold. The inventor of it told jurisdictions, "I don't care how long it takes you to answer, its your citizens who are calling - I should think you would choose to answer as quickly as you can!" He couldn't imagine that cities would stiff its people by not having enough dispatchers.
. . . *Quietly orders a pizza.*
*cries in 10-Code*
Lol no but really, Dispatchers/Call-Takers everywhere are grateful for this. Thank you LWT!
How bad is it that I read it as "nine eleven"
Kae Rae that's why and when it originated
9/11 was called that because it happened on the 9th month, 11th day not because they fucking called 9-11. Let's get real.
@Tekno Ninja you are mentally handicapped if you think 9/11 originated 911.
Same
*facepalm*
Was that first automated message an evil robot that murdered all the dispatchers and that's why no one could answer the phone?
This is also what happened with the California wildfires last year.
Location accuracy in emergencies was also the main focus of my Eagle Scout Project in Mass.
"We just don't have the technology." "Pizza's here!" "Shit, get out!" Best line behind the flames licking my body Rob is a genius of comedy
I can't even imagine the sheer horror of calling 911 and being put on hold.
Here in Norway we have three different emergency numbers for the police, firedapartment, and hospital that we have to remember even as kids. It would be so much better to just have one
Carla Marla I’m not sure that’s true. It seems like it’d be a lot better to have a choice given that most people are usually panic stricken when they call 911 and do not usually tell the dispatcher the service they need.
Actually, there is one number you can call: 112. Norway is included in the European emergency number :)
Always remember the Emergency Services number:
0-118-999-881-999-119-725...
@@onkelpappkov2666 3
Brazil as well.
maybe we should outsource 911 to pizza hut?
+Ks Knight Great Idea! we can send law enforcement with pizza riding with Uber straight to wherever you are, then the uber can give you a ride either home or to the nearest hospital!
DugFin2 yea but they will still be there before the police right?..
Send the police in the uber, so yes
+Ks Knight haha wrote my comment before i saw yours!
The pizza example is only partially true. When you place the call through the conventional phone system, Pizza Hut and Dominos are only really able to find your location that easily, when you are a regular customer and their system recognizes the match of your phone number and address that they already have on file. When you are a first time customer, you still have to provide your address.
If you order through their apps, it is a different story, as the apps can access your GPS information.
I’m a journalism student and one day I was going through some public records in the county looking for story ideas.
I came across one about a woman whose husband had passed out at home so she called 911 because she wasn’t there to help him. The dispatcher forgot to mention to the EMS that he might have been incapacitated so they left when no one answered the door.
I was blocked from asking any questions about it, but it was so crucial to make people aware.
I used to work for 911 from 2007 to 2009 and everything they are saying here is true. We had one 911 dispatcher for a city of just over 100k people at the time.. and at that time we had to handle 911 calls, police officers, fire department, county officer, as well as the non emergency phone line. All this for a whole $9.50 an hour.
Here's John Oliver, telling me about more stuff I didn't know I should be panicking about
Outline of 'John Miller''s head 7:57 looks like Donald Trump
john miller was exposed as donald trump as his own publicist
+Erin Arrow Just look up john miller......
+TheCreeperStrike explain
+Uriel Kosovo donald trump posed as his own publicist with the fake name "john miller" and said good things about himself
At the end you said Maine is good but i live in Maine and a house burned to the ground. That house was right next to a fire station.
Maybe nobody called
How can they not notice a house burning down NEXT DOOR
Was it a paid fire department, or volunteer?
spending half a billion on the military to protect from theoretical threats, yet can't spend a fraction of that on actual necessary emergency services and public school funding. glad to see priorities in order :/ (sarcasm)
Nyraxx Gaming Actually it’s 696 billion...way more
It hasn't improved in the last two years.
Welcome to the boring dystopian country of America
In the USA, if you are lucky enough to "get an interest" that is of use to others, it isn't boring at all. BUT...what with video games, huge distances between families (more often than not) and moving every few years, and heavy religious indoctrination that leads nowhere useful, things do get quite dystopian and boring.
Imagine how many times people have been told by the prosecutor and jury that they "should have just called 911 instead" things are going to get complicated when they claim they DID call 911 but got the answering machine!
They should make an app... that let's you select fire, medical or police.
And the app automatically send your personal info like name adress and age, your blood type and everything.. oh and your location. You know, skip out the middle man all together. Let the computer work it out.
Sounds good but in many medical cases (like child birth, first aid or reanimation) a middle man is often required
Also you need a middle man because most of the times ambulances aren't needed. You need a doctor to assess the situation and decide what should be done.
That actually exists in Belgium : 112 BE de « Federale Overheidsdienst Binnenlandse Zaken »itunes.apple.com/be/app/112-be/id1249304307?l=fr&mt=8
And it could immediately put you on a call after you do all that
Such an app does exists in Denmark. You click it and the "911" equivalent in Denmark knows where you are.
John Oliver has grown because in the episode he talked about ticket master he talked about how Niall Horan is his favorite member and in this episode he talks about how in 6 years he would be forgotten and left out.
That moment when you arent sure if this will be about 9-1-1 or nine eleven, but know either way it's going to be good.
I didnt expect to see you here but big fan
I'm watching this after for years, the joke on racist statues is so relevant today. So ahead of its time.
You must be an AT&T user..
When I saw the title, I read it as 9/11. I thought John was going to hit us with some 9/11 conspiracy theories. #JetFuelCantMeltSteelBeams
+Demarcus Barfield
#JetCantFuelDankMemes
#Fallout4
+Phoenix Reignition I need jet fuel to get through my day saving all those settlements...
If anything he would be pointing out how stupid those theories are.
+Demarcus Barfield #GetFewCansMayStealBeams
you do know how melting works right?
10:15 That's us!! Wilmington, NC. We're notorious for the 911 call-waiting message/recording. Actually made the news a little ways back.
I doubt you'll see this, but in science there are metastudies, which are studies that aggregate the data of a large number of studies to paint a larger picture with the data. They can be pretty important. You are the journalistic equivalent.
How does one get into metastudies? This seems really interesting! thank you for bringing it up.
Nice Duran Duran shoutout!
+Bonnie Burton Was that Public Enemy on stage with them?
+mondovb public enemy who????????
dd have never participated in judge panels,i think you are in major confusion ,seriously i dont know who are Public enemy
not vanilla ice?
I would have said NWA was the most important rap group of the genre.
I could have died without seeing Duran Duran singing that song.
i actually like it on the cd, which is a cd of all covers... and public enemy sings WITH them, but thsat live version they just showed was aweful lolz
"4 out of 5 times, it works EVERY TIME"
Working as a 9-1-1 dispatcher it's always the 1 out of 5 times I need it to work most when it doesn't. Wish it wasn't like that but 9-1-1 is the bottom of the totem pole when it comes to public safety.
I'm a over the phone interpreter (Spanish-English) for 911 all over the country, 90% of the calls we get on my 8 hour shifts are just a bunch of idiotic calls. Guy's how wanted the police to go because someone post something about them on Facebook. Lady's that were upset because her husband was in mexico and she knew he was cheating. You name it I've heard it all. lots and lots of butt dials. sometimes it gets tricky but is an awesome job. And yes one day on a call it took 12 for the help to arrive for a potential heart attack. and depending which state the call is coming from, you can tell dispatchers are frustrated and under staff.
I was in the middle of precipitous labor when some blood appeared just before my kid's head started crowning, and we weren't sure if we needed to go in an ambulance to transport to the hospital or if it was safe for me to crab walk down to the car with my kid's head being born. Well...
911 was down. That happens a lot in PA. We called the hospital emergency room directly and they said they have no authority to dispatch an ambulance so we were out of luck. So I DID crab walk down to the car (which, oddly enough, helped a lot, because I learned that digging my heels into the floor while sitting in the bucket seat made it painless to push through a contraction--even though the hospital staff would have been pretty mad if my kid had been born in the fucking car and it would have been pretty awful if my body was planning on hemmoraghing everywhere after the fact). We did make it to the hospital and I did birth him out straight away after getting there.
Turns out, fact that 911 was down was a blessing in disguise because another transgender man who is also a birth parent who lives up the street from me who I later met and became friends with and who had his kid ONE WEEK prior DID transport to hospital in an ambulance and he was physically assaulted by the EMTs, mid-labor, with a witness. So at least I avoided some horrible transphobia at the worst moment I can think of to go through that kind of bullshit.
But yeah... My brother in law was actually a PA State Rep back then and a few months later, unrelated (because I don't imagine he knew what we dealt with that day), he was on the PA House floor talking about how badly our 911 call centers need an equipment upgrade. No idea what came of it, though, and--depressingly, he is a professional lobbyist now.
wat
Im not reading that bitch.
Sorry to hear that. Sincerly
he obviously did somethings right, get him back in the side of light - he sounds like the type to put the shits right up them, they only recruit who they can't defeat
+Trollaukinn You're forgetting how fucked up some people in American (well, every country, but it seems to be a much higher rate in America) are.
Maybe censor the ad better and put it as a real ad on TV in a prime-time slot
THIS.
+Peet Janse van Vuuren HBO is a real TV network...
www.hbo.com/schedule
Last week tonight plays on Mondays and Thursdays.
I meant on other networks as well so that the word can spread even more
+Peet Janse van Vuuren Why would HBO put its content on others' networks?
+Zombie Ducklings Might direct traffic to Last Week Tonight, just like any other ad.
3:57 John Oliver, ruining AT&T before it became John Oliver's boss
*business daddy
Well he sure wasn't going to do it After 😁
The Mighty Sparrow - He still does..😂
Ohhhhhhhh it's not 9/11
I was thinking that too lol
It has literally been 15 years since 9/11, why is it still such a hot button topic.
Idk, maybe MERICA doesn't want to repeat history.
I don't think keeping terrorist acts in your mind will stop them from happening.
More than 2,000 people died in 9/11. -Never Forget.
The humor is on point. 10/10
An old man fell down in the parking lot today and broke his shoulder. I had to call 911 twice and it took 30 minutes for them to get there.
***** sure go ahead. I guess you could say you have my chicken permission.
Conspiracy theories with tea 👏
I'm going to ignore the meme and hook onto the story. I live in the Bavarian countryside and the next EMS Station is 23 Kilometers (~14 Miles) away. Last year a construction worker had a heart attack on a roof top, I was called out with the volunteer FD to get the victim of the roof. We got him down no problem, but then waited for ever on the EMTs. It took them two hours to get to the scene because an ambulance from another county had to be calld. Because the two ambulances and the emergency doctor from our county were in yet another county. And this problem got "fixed" by placing an ambulance 20 Kilometers (~13 Miles) away from us.
Both of you have great profile pictures. I appreciate you all
We had someone at work who punched through a window and cut open an artery. It took them 20 minutes to get there and he almost died. The fire dept. is literally a 4 minute walk from my work...
2:22 WHEN SHE CAREENED INTO THIS POND *splish splash sound effect*
Every time I see a new John Oliver video: I am both excited and terrified of what he's going to cover next.
It's sad that that woman died just because 911 couldn't find her location even though she straight up told them where she was. Like how crappy is 911 that even if you know where you are help could still be delayed. Ridiculous. Understaffed, outdated equipment, no accurate way of getting location. Does the govt not understand that this means life or death for many people?
You never understand it until you need it for example I live in the Bavarian countryside and the next EMS Station is 23 Kilometers (~14 Miles) away. Last year a construction worker had a heart attack on a roof top, I was called out with the volunteer FD to get the victim of the roof. We got him down no problem, but then waited for ever on the EMTs. It took them two hours to get to the scene because an ambulance from another county had to be calld. Because the two ambulances and the emergency doctor from our county were in yet another county. And this problem got "fixed" by placing an ambulance 20 Kilometers (~13 Miles) away from us.
Wow. There went something totally wrong. Normally they would dispatch a helicopter with an emergency doctor in such situations. That's how we to it for the rural areas (Lower Saxony).
If you're not rich the government doesn't care.
Yeah In France it depends highly on the season an location. I had to call 911 for a kid with a heatstroke in southern France in the middle of a canicule (didn't know what it was as I only have a first aid certification). It took them 40 minutes to get there. (it was in a city and the service was packed because of people being dehydrated, heatstrokes, old people and kids having problems because of heat...). Also on the coast in the summer, it can take like 5 - 10 minutes for them to pick up. But in rural areas you get to talk to them straight away and they tell you what to do. I also never had troubles with giving them an address, they always found it. (Although this one time I was in the countryside and only knew the camp site name and not the exact address with the town name, and the responder was like "you don't even know where you are ? Well you're lucky I know this camp area". Well then shut up and pass a doctor who can tell me if I need to take this kid to the hospital instead of treating me like I'm stupid). Sometimes they even ask YOU what's the closest hospital ^^
The problem was she was in Cherokee County, but close enough to the county line that her call was routed to a neighboring county's 911. That county's maps didn't include any Cherokee County roads. Eventually, the neighboring county's 911 figured out one of the roads she described ran through both counties, so the neighboring county's 911 contacted Cherokee County 911 and gave them a recording of the call.
The NSA only grabs your context. Not your precise location.
+Seeye Tesfa *applause*
+Seeye Tesfa The NSA can listen in on pretty much the entire state of your phone, including any of the data packets sent or received by it. And, as the video points out, Facebook, Twitter, and a plethora of other apps are constantly fetching data like that. Besides, it's not exactly like those businesses are unwilling to hand out your personal information anyway :^)
+Seeye Tesfa Google, Facebook and your phone on the other hand... Yeah, this whole "evil government spying on you" thing is really getting old.
+Seeye Tesfa I see you're new to this TH-cam channel.
+Heinrich Thurston The NSA got caught tracking Germany's presidents phone calls, the NSA definitely aren't telling the full truth.
John forgot to say “Alright, Alright, Alright” on McConaughey 🤣
Caller: Help, there's a man walking around my house with a gun
911: due to budget cuts you can only call between 8 am to 5 pm
Caller: wait hold on, I'm gonna die!
911: Yeah, that's what they all say
*Hangs up phone*
Made me laugh out loud !
I love this show, there is something amazing about having a British guy tell you what's wrong with America
This 911 Dispatcher thinks you ROCK John Oliver!
Being drunk makes this video makes it so much better.
Oh shit, I just got to the part where the girl died!!!