"911" isn't an app with access to location data, and who knows how much other personal information. As was said briefly, a 911 call is a just an analog voice channel. Until call handling is radically changed, that's all _any_ phone call is. Yes, an "app" could fix a lot of this, but you'd need the same infrastructure on every phone in existence, the apps would all have to speak the same protocol, and there would have to be some extensive changes to the phone networks to carry that protocol. (doing this by IP means trusting a central service to never fail, or be unreachable. This would need to be something as robust as the PSTN itself -- the voice channel connecting you to the PSAP.) The government won't fix this -- they just throw money into the fire, too much politics. Private industry won't fix it, either, as there will be too many competing for their slice of the pie. (eg. you can't hail an Uber with the Lyft app.)
Like everything else touched by the government, it's a boondoggle. Pay someone (friend of college buddy...) to come up with nothing, and do it again every few years. (the FAA has had similar problems updating their vacuum tube era systems)
The claim google and apple do anything to fix this is a laugh to me counting they own the os and map softwares that connect to the gps and are flawless in your exact loaction
THANK YOU. I CALLED 911 THE OTHER DAY FOR A SEIZURE AND THEY TOOK 39 MINUTES TO GET HERE. I'M STILL IN THE DAMN HOSPITAL. I SHOULD OF ORDERED A DAMN PIZZA MAN THAT WOULD HAVE GOTTEN HERE FASTER. 911 IS NOT WHAT IT USED TO BE. THESE PEOPLE DON'T CARE AND THEY DON'T WANT TO CARE. I DON'T GET WHY PEOPLE TAKE THESE JOBS IF THEY DON'T WANT OR APPRECIATE THEM! THIS IS MESSING WITH PEOPLES LIVES! I AGREE WITH YOU. GOD BLESS.
You are correct how the system is broken. 911 will NOT save your life. Those employees are too lazy to give a damn. Those dispatchers don't care at all. And then when you get there by ambulance.....THEY STICK YOU IN THE WAITING ROOM!!! TRACY SUTTER HOSPITAL DOES THAT ALL THE TIME! WTF?! WHAT HOSPITAL DOES THAT?!?! You call 911 and they stick you in the waiting room?!?! 911 dispatchers are the worst! Even the paramedics don't care! WHY DO THESE PEOPLE TAKE THESE JOBS IF THEY DON'T CARE?! I honor your opinion. It's broken and something needs to be done about it. Thank you for your input though. Take care.
Wow. I did because I am older. However, it was available earlier in some areas. Younger people also don't know directions or addresses because they have been "spoiled" by apps, and don't really pay attention. I pay attention to where I am at (address) what road or highway I am on, and mile markers on highways. Because I had to when I was younger, as it truly saved lives. I don't keep my GPS location on as apps package my data on phone. First, we need to pass Federal laws on this! So we can turn GPS location on. Our local 911 doesn't accept texts. I use duckduckgo so google doesn't track me ( selling data pkgs. on me on what I buy, look at etc.) I can't afford to pay for 2 phones ( cell and landline) Technology is great, but as we seen( in this video) local & state governments in the USA don't spend the money where they should.
@@headishome8452 very similar to how we used to remember people's phone numbers. Now all the kids just know to dial a contact. They don't remember anything.
Y'all are painting with a very very large brush here. Some of us still memorize numbers and directions. Road signs etc I know adults that regularly get lost driving around my city despite living here for years
You sit on your ass all day answering the phone......yeah so stressful. Stress is when you build a structure made for the general public and it's under budget and over due. THAT's stress, sittin on your ass all day isn't even CLOSE.
Worst job I ever had - 911 operator. That was 20+ years ago and fortunately a brief job, but I dealt with shootings, robberies, medical emergencies of every type and more. On top of that I was working 2 12-hour night shifts, 18 hours off and then 2 12-hour day shifts. To this day I still have nightmares about it. We may have sat on our butts but to be in a darkened room dealing with the worst situations in most people's lives. 9-1-1 operators are some of my heroes.
Yeah and if they build the facility of getting your exact location then people will complain that govt is tracking me, any person working at that office can track anyone and all that. And this all would be dragged into privacy rights debate.
Everything turns into a “but my privacy” conservatives are constantly convinced the government will use tech to spy on them, progressives are convinced the government will use tech to terrorize minorities...... so we get stuck with antiquated junk while the rest of the world gets faster ambulance responses and tracks down thieves on camera.
@@QueenetBowie Or they could just launch a complimentary app on smartphone which sends your location at your decision. Or they could partner with Google and Apple where their smart assistants sends your current location to 911 when you call them. Govt don't need information 24hrs to help you at time of need.
@@coolbuddyshivam i thought about this, but most people may not download the app due to the reasons stated by spectra and sly fox. Also what about software issues; what if an OS crashes/hangs due to the app. However, this is the cheapest idea!
@@Indian-Canadian on second thought, this problem would be solved by 5G towers. 5G towers are in really close proximity with each other to actually work so they would be ubiquitous in cities which would solve location problem.
He must live in California. Just hundreds of square miles of mexican slums, especially in LA and central valley. And it is only getting worse as wealth flees.
@@jfbeam no but sms much more reliable than everything else (due to data usage) so basically a emergency app could send a SMS with location data and type of emergency if choicen.
If you have to have an app installed on your phone for them to locate you, their system is still broken. In most of the world emergency services pull location data directly from the phone.
@@tjmarx And 90% of American phones end up sending accurate information anyways as of 2018 because iOS 12+ and Android 4.0+ support Emergency Location Services (which does the same thing as RapidSOS to some extent)
Well would you want consumers to all have to buy the IEEE802.11bf which still would have the issue of it wouldn't help outside of areas covered by wifi. IEEE 802.11 is basically what is to define wifi. 802.11ac is the most popular one right now. They got to az then went to ba and now are on bf. Hypnotically all wifi devices have to conform to these standards in practice not all do. 802.11bf is a standard for how to use wifi as a sensor technology that can see / detect what is around it. So on paper it will be able to tell them how many people are around the wifi device, what the materials around it are, etc. In some it even was able to pick up keystrokes. The reason why i said that unradified so far one is it is also able to tell where it is and on paper use that information to help use wifi better. Right now it is having privacy and security issues. In part over it can help someone retrieve your password without them having to be near by and without them having to put anything onto your system either. The more so privacy one is it on paper is able to tell where stuff is so paper you can imagine the unethical stuff that can be used for.
@@sufimuslimlion4114 I am an American and only heard it used as an measurement by sports people. I am not a sports person and it is a stupid way to measure stuff too as not everyone knows how big that is. IF we are to use a different system of measurement at least have it taught in the required school system. The measurement system we are taught is mostly inches, feet, yards, and miles. Unless you go into computers / technology where everything is in both metric and US measurements. It is easier to use metric than our own measurement system. Either way we don't really use football field length as a measurement. I don't know where you got that from but we don't.
@@angelgjr1999 this is a Capitalist country , sure we have a lot of problems, ( no system is perfect remember ? ) , But if you don't like America as a whole , why don't you get out ??
In my city 911 operator jobs are always hiring. I think it's because they have to work long hours. I think that jobs like that should offer part-time hours too. Listening to tragic situations can be draining especially if it's for a 12 hour shift.
The issue with that is it costs big money to train and get someone certified. Multiple thousands of dollars in training just to have someone work 15-20hrs week? It may solve some staffing issues but with agencies that have to maximize their small training budgets, its not cost effective.
@@DavidJohnson-mo7fqabsolutely turnover is always an issue.If a centers turnover rate is that high, I'd argue there's a different issue that needs to be addressed.
@@NightOwlPal the issue is that 12s burn through your potential long term employees. Part time is an acceptable stop gap to keep from burning out your full timers who are being overworked and becoming disgruntled.
@@exaucemayunga22 even US military equipment is outdated since the Chinese military has developed guided missiles that can take out an entire fleet of aircraft carriers. The US Navy doesn't have any technology to shoot the "carrier killer" missiles down nor does it have any "carrier killer" missiles of it's own. Not too mention the software for nuclear missiles is still stored on floppy disks.
@@carfreeneoliberalgeorgisty5102 Are you joking? The military has all sorts of missiles, including the Tomahawk cruise missile that can hit an aircraft carrier from over 200 miles away...
Edit: Wow, I just got to the part with the Sheriff's office... That is my County in Michigan . This literally just affected my family last week. My Dad had a stroke while cross country skiing. They had no idea (and no way of finding) where my mom and dad were. It was shocking and it sucks. He is getting better but it could have been horrible. The stress it caused my mom was completely unnecessary.
In addition to fixing the tracking system, I also think all localities should have the ability to receive texts to 911. This is already a thing in some localities but it should be widespread. It could save numerous lives when people are in scenarios when they need to be discreet. Like when there's potentially violent home invaders, domestic abuse, etc.
This video brings up a memories. Growing up my parents bought a vacation house in central WI in early 1990's. We got a card from the county Sheriff's Department telling us the proper number to call, then also had a fill in the bank area that had our "fire number" (alpha numeric house number that later became part of our address), road name, and township name. My parents kept that card next to the home phone. Sometime in the early-mid 2000's, 911 became available.
The money we pay on our phone bills monthly should more than pay for improvements to the 911 systems. Diversion of those funds should absolutely not be allowed.
In the UK we have an app called ‘What3Words’. It splits the whole country into 3m squares. Each square has its individual 3 word code that all emergency services accept and can use to locate you 😊
Just a pedantic nit-pic: Triangulation is not what was described in the video. The video is actually describing trilateration. The difference is in the name. Triangulation is performed by using the angle between the target and three reference points to draw intersecting lines. Trilateration is, like the video said, performed by using the distance between the target and three reference points to draw intersecting circles.
Here in Norway we have an app you can use to call an emergency number that automatically transmits your cell phone's GPS location to them when you call. If it's doable here, it must be doable in the US, too.
In theory, that's what happens in the US as well. As soon as we dial 911, the phone goes into emergency mode, where, among other things, it enables location services, gets the most accurate GPS lock it can (or triangulation area if GPS can't get a lock), and sends that data along with the 911 call. Then it conserves as much power as possible, assuming that the emergency may not yet be over, or that the operator may need to call you back.
Your country is so small. The city of New York alone has 3 million more people than your whole country. The diversity of the cultures, landscapes, population densities, technologies, and funding from location to location is not something that your country can even begin to compare. Not saying you don't have something good there, it just does not compare.
@@SweetBearCub Assuming you have a fairly recent phone, the call center has fairly recent technology, it is possible. Also, it would not work if the operator or another safety personnel called you as this would be a privacy violation. Your phone would not know that it was the operator. Spammer/hackers could easily exploit that feature. It's primarily a hardware / funding issue. The technology exists, but can it be implemented across the country?
@@lerevivaliste Welp, it points out that it may be feasible in his neck-of-the-woods, but may not be feasible for every area. He stated that it should be doable in the US, which is not the case.
***THIS IS EASY*** *** cell phone carrier problem** When dialing 911 the address that you are at should pop up on the phone so you can tell the operator
What if you got into a car accident on the freeway or road with no address, the only clue is what road or freeway you using? What if you get stabbed in a dense city with multiple buildings around you, what address should the phone automatically give you? There is no way for the 911 operator to use the GPS data on your phone, and even if they did, there is some variables like a circle of uncertainty that could be as large as a few blocks meaning to the rescuers you can be anywhere in that general era. Its not an easy thing to fix. Not so simple now is it.
@@JasonB808 To answer your question underneath the address should be coordinates like longitude and latitude A better example would’ve been in a rule areas or hiking somewhere without any streets. When you’re on a highway they have mile markers. Densely populated cities have reference points. “This is my closest address and I’m across the street from a _____ .” It would be nice if your phone just sent the address to them. I believe this doesn’t happen for privacy reasons. You would have to opt into the service first, lowering the amount of people this would work for. The average response time for 911 is seven minutes. If you are getting stabbed FIGHT FOR YOUR LIFE FIRST then call 911. I didn’t say my fix was perfect it’s just easy to implement. Equally important it cost cities, counties and towns nothing. For any more objections see my first comment
Helps to have some semblance of an idea where you are. Even if you could say “I’m on provincial road 20, ten miles south of the so and so police station” that’s a crapload of help. I know someone who cannot find the next town over, and has no idea where he is when he gets there. The description of the lake is more than enough with which to work, but at least our 911 agency, is prohibited from thinking. They know the lake, but have to go through the nonsensical computer procedures first. The description of the beach. Who needs an address? It’s a very long flat straight stretch of sand. Get moving!
Here in the Netherlands we normal civilians can track emergency services, so when there is an emergency, we can go there and help. (Which we do) Also, there are many apps like the Hartveilig wonen app, which send out a message to everyone in a radius, when people need to get reanimated. Some cars even have automatic call outs to emergency services for accidents and/or fires. Not all, but more by the day that's for sure. Then there is the fact there is a rule that everywhere, emergency services has a max of 15 minutes to react. And most do that in 8. Even in busy or rural areas. Then also, emergency centers can actually track your call, even if we have a thing called the AVG wet, which makes privacy a top priority. Safety comes before that. Also the system is really well designed, so that it's all interconnected. And we don't need to worry if we are on a border between a region. So, if a small country like us can do it. And this can be done troughout europe even. WHY can't the USA?
Watching this definitely triggered me a bit. In 2016 my mother eventually passed away after being in a vegetative state for a month in the ICU. I remember when she lost consciousness being on the phone with 911 basically hysterical and frantic and barely able to get my words through. Operator responded "I need you to calm down and tell me your location." I was shocked because up until this point I had just naively assumed that this nation had the infrastructure in place to find you in an emergency. This country's priorities are bottomless wars and corporate tax cuts. But God forbid we need to update the national infrastructure to 2005 levels and all of a sudden everyone is concerned about how we're gonna pay for it.
That's mostly always been the case. (add up the number of pizza joints, delivery drivers, and orders -- plus the time it takes to hand over the pizza -- and compare that to the number of officers, number of calls, and the eternity it takes to clear any of them. We'll need an order of magnitude more officers to begin to get to "pizza" numbers.)
The two weird things I’ve experienced with calling 911 is… 1: My mother pretty much lives on the boarder line of Emeryville, CA & Oakland, CA , but technically stay in Oakland. When ever I called 911 from her home, the Emeryville 911 Center picks up the call. As soon as they ask me for the specific address, they stop the whole conversation and alerts me that I must be transferred over to the Oakland 911 Center and repeat everything I just told them. Total waist of time and to me if its a serious emergency, they should send help regardless. Soo now, the first thing I say when I call 911 at my moms is Please transfer me over to the Oakland 911 Center because I am over in the Oakland Boarder line, takes a few seconds longer but is quicker then previous. 2: During an accident once in the middle of the freeway, I was the only driver to pull over and try to assist. I quickly noticed that a child was involved in the accident before I even stepped out of my vehicle and tried to call 911. I was unable to get the call to go through after multiple failed attempts. Soo I called my gf who was at home right off the next exit to do a threeway call thinking maybe it’s way too many people calling 911 at this location at once, her 911 call was able to go through immediately and I was able to talk to the 911 dispatcher. The reason why I think they should have a solution to answer all calls in one area is because out of all the dozens of calls they were receiving from the area about the accident, not one caller told them that a child was walking around on the freeway with his mom. Once I told them that, the dispatcher asked to put us on hold… but accidentally did not. We could hear her very upset and cursing on why no one else who called said it was a child out on the freeway. It seems that the accident was a priority, but not as high of a priority accident until I informed them of the child. I could hear her calling for additional responders and asking for them to hurry because of a child involved.. My point is, if I was able to get my call through on my first try, 911 dispatcher would of known about the child on the freeway and made the accident a top priority earlier then the 5 minutes it took for me to finally reach them through my gf cell phone.
That’s why cell phones isn’t the best to call really much anybody. Because what you were talking about your 911 wasn’t going through right on your cell phone that’s kind of to much for me to explain for this main reason exactly what you said.
If an Uber rider can find exactly where I'm standing - no address, no call - and get to me in 3 minutes, I trust that public officials and business leaders can solve the 911 system. What's more, Uber can do this from country to country. Granted, the US is a big country, but this is solvable!
I have actually had problems with the 9-1-1 system here in New York City when I was aggressively assaulted by a group of people. I gave the operator the nearest intersection, and they couldn’t pull it up on their end. Even in the nation’s largest city, 9-1-1 still is inaccurate.
It's a whole multitude of issues. 1- Lack of standardization; everyone does their own thing with cell carriers. It needs to be a consortium effort between hardware, software, government 2- Lack of funding and knowledge for rural areas; In some states, 911 fees are divvied up in the entire state to help pay for counties who otherwise can't fund a PSAP. Also with new tech, makes training more complicated. 3- Private companies do a good job of leaving jobs half finished and shrug when governments require additional support (this is something I've seen personally) 4- Lack of centralization- You have software for dispatching, software for E911 data, software for texting, software for medical guidance, etc. This also adds to cost and training.
This one is actually pretty simple. Mandate that all cell phone manufacturers operating system (read android and ios) when dialing 911 the gps coordinates of the phone be sent to the 911 call center. Make it an open computing and protocol standard (open standards mean no company can monopolize). Call it the cellular coordinates over internet protocol 911 ccip911. Provide all the 911 call centers with html based program (read web browser) to accept the calls. Total cost 500mil to 1 bil.
Well apple and Android actually do have this in newer phones, the phone automatically send GPS location etcetera its standard, but the issue is that the psap need to have the right technology to receive the information and a lot of them don't... Also the phone company has to transmit the information from all users not just their own costumers, and not all companies do. And the phones also recognise an emergency call and will start the GPS and send location even if the caller has it turned off. So there is a need for legislation that the phone company has to relay the info and that psaps have to have the same technology to actually receive the info. In the EU they try to push this to all countries and then even crossing a to another nation will be an issue if they all have the same tech, transfering calls with corresponding info won't be a problem.
I called 911 because of a road accident. I had to wait in a 2 minute queue before an operator even answered the call. However, my phone told me it was transmitting my exact locational data along with time and travel speed.
Last year we took in 3 billion from phone carriers. But lots of that was reallocated away from 911 services... But what we need is 15 billion in finding, that will fix it.
pass the cellphone's gps data *as an audio QR code over the phone call. the cellphone can turn on the gps automatically when it detects a call to 911, and share the location in the first few seconds of the call *kind of like the dial up noise from back in the day!
@@jfbeam huh, really, didn't even think about how that worked, good to know though. would you happen to know if you could send through a cellphone call infrasound or ultrasound tones beyond our hearing range? probably gets filtered out, no?
@@elgracko No. The digital era phone system is 8000 8bit (effectively 7) samples per second. 4khz [square wave] is the absolute limit to what can be reproduced - barely. Analog modems (28.8, 33.6, v.90, etc.) use a lot of Magic(tm) to get the job done.
What always kills me is the absolute DREAD you hear in the operators voice. I don't expect them to be chipper as it's a very stressful job, BUT it literally sounds like they'd rather you not call and just die.
Here in Virginia, they have upgraded there 9-1-1 system. You can text 911 and they can locate where you are if you call via cell phone. When a teen called 9-1-1 on a cell phone because he had trouble breathing, the 9-1-1 system was able to locate him. We also have Rapid SOS as well.
The problem is caused by simply having too many jurisdictions. Australia has a similar 000 system, but all of the police, ambulance and fire services are statewide, meaning only 8 jurisdictions covering a continent. This has achieved an an economy of scale that's making everything more efficient while simultaneously avoiding the compatability issues and tiny jurisdictions trying to maintain sufficient funding to keep up with the latest technology.
I live in southern California. I called 911 today to report debris on the freeway and I got a busy signal. Yes, a BUSY SIGNAL! I had to hang up and call again.
911 isn't broken, but it could use updating in many communities. Broken means something is no longer in working order. If that's the case, calling 911 would never get you help. It works, but it can be better.
Fun facts about 911: 1. You can call this number on any functioning phone. If it can turn on and has the technology to make a call, it will. This means that even if a phone is not subscribed to a carrier it can be used to make 911 call. 2. You can call 911 without having to unlock the phone. You can use someone's phone and call 911. 3. You can call 911 even if you are not in range of your carrier's tower. The phone will attempt to connect thru other carrier towers. Even if your phone shows 0 bars or 'no service', a 911 call will most likely go through.
If the phone's location settings aren't on, we still may only know what tower the phone's hitting. And most people give those phones to their babies and children so I waste too much time listening to your 6 yo test out all the new cuss words they've learned this week. Mix that in with pocket dials, purse dials, bumped smart watches, etc. and hours are wasted every day trying to track down people who don't have an emergency. Plus, I can't call those old phones without services, so I just have to listen to see if I hear a problem while baby calls 30 times tying up 5 of our 7 call takers.
Michigan has had two significant statewide 911 outages on November 21, 2022 and January 10, 2023 because most of the 911 call centers in the state are connected to the same Internet service provider so when that provider loses connection to the Internet, all the 911 call centers go offline.
@@MatthewStinar landline phone are a lot better then cell phone just because you get a lot more call futures and 911 will get your location right away. So that’s a yay for the landline users!
@@ericolens3 no I encourage corded landlines because you can teach a child everything they need to know. But when you pass out for what ever reason it can cause the child or adult to panic and forget what they need to say. My mother would literally panic when my grandma would have seizures a 37 year old woman was so panicked she could only remember to call 911 and then scream. And nothing else. Corded landlines are always on the hook. So you know where they are. When I was 15 my aunt was slipping into diabetic coma due to low sugar. And my phone was broken and wouldn't work and my aunt's daughter had all 4 landlines off the hook dead. It was a waste of time to run next door and ask the people to call 911. Corded land lines also work with out power.
Once I called 911 I reported a guy with a gun walking on the street near my apartments, the guy killed someone just outside of the complex, when I reported police took one hour to arrive, they don’t care, let alone the people answering the calls. It’s a job for them not an actual duty and vocation to help.
I thought my phone was trying to call someone when I started this video (while on the toilet) and had a mini heart attack trying to figure out how to hangup 😂😂
How about the dispatcher sends a text message with a link... it opens up a webpage the requests the location and sends it to the dispatcher. cheap solution that works with almost all smartphones.
@@naddarr1 dispatch will automatically send the text right away. All they have to do is click & dispatch has the location. Cheapest & quickest solution until a better solution is implemented which will likely cost much more
@@huh1990 my idea is that the text is sent automatically and immediately to the phone that calls 911 before it is even requested. all dispatcher has to do is tell them to click text to send location if he/she doesn't know his or her location. this solution is for people who called using a smart phone. not sure how anyone is helped by any 911 system if they can't reach their phone.
@@sgamer1770 I understand what you are saying but working as a 911 operator that is easier said than done. Again depending on the situation some people may not have the option to do that. An example if you get into an accident and you are pinned under your steering wheel and do not know where ypu are. I am not going to tell that patient to movie because we can risk further harm.Someone in a frantic situation is not listening also all they are doing is yelling at you
Advance Mobile Location or AML already exists but when you call emergency services, it activates GPS and sends an SMS to them - en.wikipedia.org/wiki/Advanced_Mobile_Location
Imagine that..... trouble with 911! Based on my personal experiences.... In Mississippi when one calls 911 they may not answer, or get someone in other states whereas there are communication language problems, or no one shows up, or ha!.... Best of all They tell YOU to call the authorities yourself. That has been the experiences of MS 911 for about last ten years in this area. It is a problem residents have had for years. 911 used to be efficient YEARS ago. Not sure why this changed? Maybe changed providers? A dang joke and YET we ALL pay for 911 fees on our phone bills for sorry service!!!! Word of advice.... Save your local authorities on your phone and call them direct instead.
just send a sms google-maps location query link to the caller cellphone he clicks it BOOM you have his location!, keeps his location private all the atime unless he calls 911 and click the link! thank you
That assumes they have a smart phone, and their plan (on whatever carrier is handling the emergency call -- which might not be caller's carrier) has SMS enabled, and the phone has data access as well. (also, that has google-maps in the first place.)
Even a flip phone could be programmed to send GPS location data via SMS when placing a 911 call. It's still a computer running software even if it isn't a smartphone. This probably wouldn't be a feature we could add to existing flip phones, but at least we could add it going forward.
We can't just make 911 an app, because 911 has to work on phone with no activated service, by law. An app needs a provisioned data connection, or a WiFi connection.
@@SweetBearCub Actually, it does not need "data". The amount of information needed can be sent through SMS, or any other call signalling method if you want to get that deep into it.
So, we should order pizza or call Uber incase of emergency.
Basically
"911" isn't an app with access to location data, and who knows how much other personal information. As was said briefly, a 911 call is a just an analog voice channel. Until call handling is radically changed, that's all _any_ phone call is. Yes, an "app" could fix a lot of this, but you'd need the same infrastructure on every phone in existence, the apps would all have to speak the same protocol, and there would have to be some extensive changes to the phone networks to carry that protocol. (doing this by IP means trusting a central service to never fail, or be unreachable. This would need to be something as robust as the PSTN itself -- the voice channel connecting you to the PSAP.) The government won't fix this -- they just throw money into the fire, too much politics. Private industry won't fix it, either, as there will be too many competing for their slice of the pie. (eg. you can't hail an Uber with the Lyft app.)
Exactly! The pizza guy or Uber driver can get to you a lot faster.
Umm, you have to give your location to those as well.
And hope your über eats driver is an off duty fireman
Bad Infrastructure and no federal support. There, just saved you 12 minutes.
I prefer details not headlines
Isn’t that the problem with literally just everything else out there?
Ty
IKR , like always the same old story about this country , and in the meantime we have a 1 trillion dollars military budget.
Like everything else touched by the government, it's a boondoggle. Pay someone (friend of college buddy...) to come up with nothing, and do it again every few years. (the FAA has had similar problems updating their vacuum tube era systems)
As a former 911 dispatcher, I can say you all have done an excellent job on educating the general public of this broken system.
Join the "Fixing Police" Facebook group
The claim google and apple do anything to fix this is a laugh to me counting they own the os and map softwares that connect to the gps and are flawless in your exact loaction
THANK YOU. I CALLED 911 THE OTHER DAY FOR A SEIZURE AND THEY TOOK 39 MINUTES TO GET HERE. I'M STILL IN THE DAMN HOSPITAL. I SHOULD OF ORDERED A DAMN PIZZA MAN THAT WOULD HAVE GOTTEN HERE FASTER. 911 IS NOT WHAT IT USED TO BE. THESE PEOPLE DON'T CARE AND THEY DON'T WANT TO CARE. I DON'T GET WHY PEOPLE TAKE THESE JOBS IF THEY DON'T WANT OR APPRECIATE THEM! THIS IS MESSING WITH PEOPLES LIVES! I AGREE WITH YOU. GOD BLESS.
You are correct how the system is broken. 911 will NOT save your life. Those employees are too lazy to give a damn. Those dispatchers don't care at all. And then when you get there by ambulance.....THEY STICK YOU IN THE WAITING ROOM!!! TRACY SUTTER HOSPITAL DOES THAT ALL THE TIME! WTF?! WHAT HOSPITAL DOES THAT?!?! You call 911 and they stick you in the waiting room?!?! 911 dispatchers are the worst! Even the paramedics don't care! WHY DO THESE PEOPLE TAKE THESE JOBS IF THEY DON'T CARE?! I honor your opinion. It's broken and something needs to be done about it. Thank you for your input though. Take care.
I had no idea that 911 wasn’t widely adopted until early 2000s. Wow.
Wow. I did because I am older. However, it was available earlier in some areas. Younger people also don't know directions or addresses because they have been "spoiled" by apps, and don't really pay attention. I pay attention to where I am at (address) what road or highway I am on, and mile markers on highways. Because I had to when I was younger, as it truly saved lives. I don't keep my GPS location on as apps package my data on phone. First, we need to pass Federal laws on this! So we can turn GPS location on. Our local 911 doesn't accept texts. I use duckduckgo so google doesn't track me ( selling data pkgs. on me on what I buy, look at etc.) I can't afford to pay for 2 phones ( cell and landline) Technology is great, but as we seen( in this video) local & state governments in the USA don't spend the money where they should.
@@headishome8452 The problem is even addresses are unreliable. There are multiple houses with the exact same street address.
@@headishome8452 very similar to how we used to remember people's phone numbers. Now all the kids just know to dial a contact. They don't remember anything.
Hard to believe that after the 80 or so years of using just landlines, 911 is finally widely adopted when cell phones become mainstream.
Y'all are painting with a very very large brush here. Some of us still memorize numbers and directions. Road signs etc
I know adults that regularly get lost driving around my city despite living here for years
Whats even worse is how little 911 workers get paid. Its such a stressful job. The turn over rate is crazy.
If you want to help people and society you get underpayed. Look at teachers in America
You sit on your ass all day answering the phone......yeah so stressful. Stress is when you build a structure made for the general public and it's under budget and over due. THAT's stress, sittin on your ass all day isn't even CLOSE.
E.G. oh yeah people literally depending on you to help them in life or death situations is so easy
@@e.g.7705 laborers don’t have a monopoly on stress. What a weird thing to gatekeep...
Worst job I ever had - 911 operator. That was 20+ years ago and fortunately a brief job, but I dealt with shootings, robberies, medical emergencies of every type and more. On top of that I was working 2 12-hour night shifts, 18 hours off and then 2 12-hour day shifts. To this day I still have nightmares about it. We may have sat on our butts but to be in a darkened room dealing with the worst situations in most people's lives. 9-1-1 operators are some of my heroes.
That mans definitely enjoying his mechanical keyboard tho
@laughics ..which are usually mechanical just like the one in the video.
@laughics cringe
@Tony's Alcove
lol
Yeah and if they build the facility of getting your exact location then people will complain that govt is tracking me, any person working at that office can track anyone and all that. And this all would be dragged into privacy rights debate.
Everything turns into a “but my privacy” conservatives are constantly convinced the government will use tech to spy on them, progressives are convinced the government will use tech to terrorize minorities...... so we get stuck with antiquated junk while the rest of the world gets faster ambulance responses and tracks down thieves on camera.
They can make it optional. So when you have it off you can't complain.
@@QueenetBowie Or they could just launch a complimentary app on smartphone which sends your location at your decision. Or they could partner with Google and Apple where their smart assistants sends your current location to 911 when you call them.
Govt don't need information 24hrs to help you at time of need.
@@coolbuddyshivam i thought about this, but most people may not download the app due to the reasons stated by spectra and sly fox. Also what about software issues; what if an OS crashes/hangs due to the app. However, this is the cheapest idea!
@@Indian-Canadian on second thought, this problem would be solved by 5G towers. 5G towers are in really close proximity with each other to actually work so they would be ubiquitous in cities which would solve location problem.
As another commenter said: "America, is the richest Third World country".
I wonder where you live spend a week in India and you’ll learn
He must live in California. Just hundreds of square miles of mexican slums, especially in LA and central valley. And it is only getting worse as wealth flees.
@@RS-ls7mm actually he probably lives in a 3rd world country but is jealousy cause America not a 3rd world country
Exactly.@@rohan7759
States: fail to fund 911 system
Also states: let's just dip into this fund for about 40 million or so
Don't worry, when they dig enough of a hole the Federal government will bail us all out again
Biden: furiously funds gender studies in Pakistan
Really, the US has outdated infrastructure? You’re implying that the road, rail and energy sector didn’t give it away years ago.
private (freight) rail is a-ok
I dont consider it a triumph of libertarian values rather than a testament to gov incompetency
All 911 call centers need the availability to get text messages.
Check your local law enforcement and EMS agency. It’s becoming more widely available than you think.
very slowly but its getting there. Its also got its own drawbacks and flaws.
SMS doesn't publish your location either.
And your location can be obtained but it depends on what program is being used to receive 911 texts.
@@jfbeam no but sms much more reliable than everything else (due to data usage) so basically a emergency app could send a SMS with location data and type of emergency if choicen.
Im all for privacy, but ill happily install a 911 app on my phone if it's gonna save me or my family in an emergency.
Which app? Is it the one your PSAP uses? (or more importantly, the PSAP that's answer the call, which you can't easily know ahead of time.)
If you have to have an app installed on your phone for them to locate you, their system is still broken.
In most of the world emergency services pull location data directly from the phone.
@@tjmarx And 90% of American phones end up sending accurate information anyways as of 2018 because iOS 12+ and Android 4.0+ support Emergency Location Services (which does the same thing as RapidSOS to some extent)
I support that
Basically
Downloading it is giving consent to be tracked.
I kind of like that
Child: "911, my mom's unconscious."
911: "Yeah, we're just gonna ignore that. Nothing out of the ordinary there."
Cool, what's your address so we can send help? You don't know? And you're calling on an old, disconnected cell phone I can't locate?
Best of luck.
Join the "Fixing Police" Facebook group
@@r2dxhate ew
“That’s up to 3 football fields.” They did it! They did the thing!!
😆
Well would you want consumers to all have to buy the IEEE802.11bf which still would have the issue of it wouldn't help outside of areas covered by wifi. IEEE 802.11 is basically what is to define wifi. 802.11ac is the most popular one right now. They got to az then went to ba and now are on bf. Hypnotically all wifi devices have to conform to these standards in practice not all do. 802.11bf is a standard for how to use wifi as a sensor technology that can see / detect what is around it. So on paper it will be able to tell them how many people are around the wifi device, what the materials around it are, etc. In some it even was able to pick up keystrokes. The reason why i said that unradified so far one is it is also able to tell where it is and on paper use that information to help use wifi better. Right now it is having privacy and security issues. In part over it can help someone retrieve your password without them having to be near by and without them having to put anything onto your system either. The more so privacy one is it on paper is able to tell where stuff is so paper you can imagine the unethical stuff that can be used for.
@@yumri4 woosh moment
@@yumri4 that’s not what they’re talking about. They saying Americans always use football fields as a measure
@@sufimuslimlion4114 I am an American and only heard it used as an measurement by sports people. I am not a sports person and it is a stupid way to measure stuff too as not everyone knows how big that is. IF we are to use a different system of measurement at least have it taught in the required school system. The measurement system we are taught is mostly inches, feet, yards, and miles. Unless you go into computers / technology where everything is in both metric and US measurements. It is easier to use metric than our own measurement system.
Either way we don't really use football field length as a measurement. I don't know where you got that from but we don't.
This is one thing we really need to fix
Join the "Fixing Police" Facebook group
10000 lives is too less of an incentive for the government
Yup. But let a billionaire lose money for 2 days in a pandemic and they’ll quickly give away billions of dollars. Every else is screwed.
@@angelgjr1999 this is a Capitalist country , sure we have a lot of problems, ( no system is perfect remember ? ) ,
But if you don't like America as a whole , why don't you get out ??
@@angelgjr1999 The billionaires have made a killing during the pandemic
@@4rfghu89oikjhgre3sdf Capitalism for the poor, socialism for the rich. You’re a clown if you think we are capitalist. Have you not paid attention?
It is to local governments. And the 97 billion saved per year is worth it no matter who you ask.
"Diversion of funds"
Any state that does that should be liable for anyone who dies because their underfunded system was too broken too help someone.
Better idea we should privatize it and let the free market figure out a better(and cheaper) system
@@techhelpportalextras3007 yeah that worked well for the healthcare too! 😂
How do the police respond to all the Karens? lol.. 😂😂😂 The ones I've see all use cellphones
They are always at a business location😂😂
That's like the gateway for most people being phone operators... LOL. It takes a special kind of patience dealing with idiots.
@@inspecktorf lol or busybodying themselves in their building/neighborhood
Join the "Fixing Police" Facebook group
In my city 911 operator jobs are always hiring. I think it's because they have to work long hours. I think that jobs like that should offer part-time hours too. Listening to tragic situations can be draining especially if it's for a 12 hour shift.
The issue with that is it costs big money to train and get someone certified. Multiple thousands of dollars in training just to have someone work 15-20hrs week? It may solve some staffing issues but with agencies that have to maximize their small training budgets, its not cost effective.
@@NightOwlPal not cost effective to have a 50 to 70 percent turnover rate because 12 hour shifts are exhausting.
@@DavidJohnson-mo7fqabsolutely turnover is always an issue.If a centers turnover rate is that high, I'd argue there's a different issue that needs to be addressed.
@@NightOwlPal the issue is that 12s burn through your potential long term employees. Part time is an acceptable stop gap to keep from burning out your full timers who are being overworked and becoming disgruntled.
Sounds a lot like a social media content moderation job.
Just one question from outside this country, what exactly is not broken in the USA?
Good one!
The Military 😂
@@exaucemayunga22 even US military equipment is outdated since the Chinese military has developed guided missiles that can take out an entire fleet of aircraft carriers. The US Navy doesn't have any technology to shoot the "carrier killer" missiles down nor does it have any "carrier killer" missiles of it's own. Not too mention the software for nuclear missiles is still stored on floppy disks.
@@carfreeneoliberalgeorgisty5102 Are you joking?
The military has all sorts of missiles, including the Tomahawk cruise missile that can hit an aircraft carrier from over 200 miles away...
Best place in the world. The thing is in US we don't hide anything. Unlike other countries
Knowing the location would have saved my friends life.
I'm so sorry to hear that.
The government sucks at just about everything, saved you 12 minutes
Me a AnCap: Thank you for telling me what I've already known
Summarize in 3 words or less:
No Lives Matter
NLmmMm
Imo if we put the private sector on this they would do better.
Edit: Wow, I just got to the part with the Sheriff's office... That is my County in Michigan
.
This literally just affected my family last week. My Dad had a stroke while cross country skiing. They had no idea (and no way of finding) where my mom and dad were. It was shocking and it sucks. He is getting better but it could have been horrible. The stress it caused my mom was completely unnecessary.
sorry to hear that. hope things are better.
Damn I’m sorry, hoping he gets better
In addition to fixing the tracking system, I also think all localities should have the ability to receive texts to 911. This is already a thing in some localities but it should be widespread. It could save numerous lives when people are in scenarios when they need to be discreet. Like when there's potentially violent home invaders, domestic abuse, etc.
This video brings up a memories. Growing up my parents bought a vacation house in central WI in early 1990's. We got a card from the county Sheriff's Department telling us the proper number to call, then also had a fill in the bank area that had our "fire number" (alpha numeric house number that later became part of our address), road name, and township name. My parents kept that card next to the home phone. Sometime in the early-mid 2000's, 911 became available.
The money we pay on our phone bills monthly should more than pay for improvements to the 911 systems. Diversion of those funds should absolutely not be allowed.
In the UK we have an app called ‘What3Words’. It splits the whole country into 3m squares. Each square has its individual 3 word code that all emergency services accept and can use to locate you 😊
lol the US is too big for that unfortunately
@@dannnyyang Each state could do something like that.
I just went into the app and it works across the world
I've got the app and actually memorized the 3 words for my house. It actually works worldwide but presumably the 911 system isn't set up to use it.
Seems that would be the first hurdle vs re-designing the whole 911 system? You’d think?
Just a pedantic nit-pic: Triangulation is not what was described in the video. The video is actually describing trilateration. The difference is in the name. Triangulation is performed by using the angle between the target and three reference points to draw intersecting lines. Trilateration is, like the video said, performed by using the distance between the target and three reference points to draw intersecting circles.
Here in Norway we have an app you can use to call an emergency number that automatically transmits your cell phone's GPS location to them when you call. If it's doable here, it must be doable in the US, too.
In theory, that's what happens in the US as well. As soon as we dial 911, the phone goes into emergency mode, where, among other things, it enables location services, gets the most accurate GPS lock it can (or triangulation area if GPS can't get a lock), and sends that data along with the 911 call. Then it conserves as much power as possible, assuming that the emergency may not yet be over, or that the operator may need to call you back.
Your country is so small. The city of New York alone has 3 million more people than your whole country. The diversity of the cultures, landscapes, population densities, technologies, and funding from location to location is not something that your country can even begin to compare. Not saying you don't have something good there, it just does not compare.
@@SweetBearCub Assuming you have a fairly recent phone, the call center has fairly recent technology, it is possible. Also, it would not work if the operator or another safety personnel called you as this would be a privacy violation. Your phone would not know that it was the operator. Spammer/hackers could easily exploit that feature. It's primarily a hardware / funding issue. The technology exists, but can it be implemented across the country?
@@donaldroehrig7817 lmao what does that have to do with what he said 😂
@@lerevivaliste Welp, it points out that it may be feasible in his neck-of-the-woods, but may not be feasible for every area. He stated that it should be doable in the US, which is not the case.
***THIS IS EASY***
*** cell phone carrier problem**
When dialing 911 the address that you are at should pop up on the phone so you can tell the operator
This world is run by smart people who make things complicated 🙄
What if you got into a car accident on the freeway or road with no address, the only clue is what road or freeway you using? What if you get stabbed in a dense city with multiple buildings around you, what address should the phone automatically give you?
There is no way for the 911 operator to use the GPS data on your phone, and even if they did, there is some variables like a circle of uncertainty that could be as large as a few blocks meaning to the rescuers you can be anywhere in that general era. Its not an easy thing to fix.
Not so simple now is it.
@@JasonB808 To answer your question underneath the address should be coordinates like longitude and latitude
A better example would’ve been in a rule areas or hiking somewhere without any streets. When you’re on a highway they have mile markers.
Densely populated cities have reference points. “This is my closest address and I’m across the street from a _____ .”
It would be nice if your phone just sent the address to them. I believe this doesn’t happen for privacy reasons. You would have to opt into the service first, lowering the amount of people this would work for.
The average response time for 911 is seven minutes. If you are getting stabbed FIGHT FOR YOUR LIFE FIRST then call 911.
I didn’t say my fix was perfect it’s just easy to implement. Equally important it cost cities, counties and towns nothing.
For any more objections see my first comment
"Why 911 not know where I'm at...?"
But then people are too concerned for privacy.
Helps to have some semblance of an idea where you are. Even if you could say “I’m on provincial road 20, ten miles south of the so and so police station” that’s a crapload of help. I know someone who cannot find the next town over, and has no idea where he is when he gets there. The description of the lake is more than enough with which to work, but at least our 911 agency, is prohibited from thinking. They know the lake, but have to go through the nonsensical computer procedures first. The description of the beach. Who needs an address? It’s a very long flat straight stretch of sand. Get moving!
@@maeudaou7347You stated that sarcastically, right?
I live in WY,
There is no technology here.
We just die.
Thanks for the comment for crypto advice and guidelines.
People live in WY?
@@jayson7136
True.
I don't live in WY......I survive in WY.
But how did you post this?
@@Pixiesfairiedust
I'm in Cheyenne....3G is good in these parts.
My man enjoying his mechanical keyboard while saving lives. What a guy.
Here in the Netherlands we normal civilians can track emergency services, so when there is an emergency, we can go there and help. (Which we do)
Also, there are many apps like the Hartveilig wonen app, which send out a message to everyone in a radius, when people need to get reanimated.
Some cars even have automatic call outs to emergency services for accidents and/or fires. Not all, but more by the day that's for sure.
Then there is the fact there is a rule that everywhere, emergency services has a max of 15 minutes to react. And most do that in 8. Even in busy or rural areas.
Then also, emergency centers can actually track your call, even if we have a thing called the AVG wet, which makes privacy a top priority. Safety comes before that.
Also the system is really well designed, so that it's all interconnected. And we don't need to worry if we are on a border between a region.
So, if a small country like us can do it. And this can be done troughout europe even. WHY can't the USA?
this is fantastic!
We all still get taxed/charged for that 911 service
Watching this definitely triggered me a bit. In 2016 my mother eventually passed away after being in a vegetative state for a month in the ICU. I remember when she lost consciousness being on the phone with 911 basically hysterical and frantic and barely able to get my words through. Operator responded "I need you to calm down and tell me your location." I was shocked because up until this point I had just naively assumed that this nation had the infrastructure in place to find you in an emergency.
This country's priorities are bottomless wars and corporate tax cuts. But God forbid we need to update the national infrastructure to 2005 levels and all of a sudden everyone is concerned about how we're gonna pay for it.
We live in a society where pizza arrives faster than police
That's mostly always been the case. (add up the number of pizza joints, delivery drivers, and orders -- plus the time it takes to hand over the pizza -- and compare that to the number of officers, number of calls, and the eternity it takes to clear any of them. We'll need an order of magnitude more officers to begin to get to "pizza" numbers.)
The two weird things I’ve experienced with calling 911 is…
1: My mother pretty much lives on the boarder line of Emeryville, CA & Oakland, CA , but technically stay in Oakland. When ever I called 911 from her home, the Emeryville 911 Center picks up the call. As soon as they ask me for the specific address, they stop the whole conversation and alerts me that I must be transferred over to the Oakland 911 Center and repeat everything I just told them. Total waist of time and to me if its a serious emergency, they should send help regardless. Soo now, the first thing I say when I call 911 at my moms is Please transfer me over to the Oakland 911 Center because I am over in the Oakland Boarder line, takes a few seconds longer but is quicker then previous.
2: During an accident once in the middle of the freeway, I was the only driver to pull over and try to assist. I quickly noticed that a child was involved in the accident before I even stepped out of my vehicle and tried to call 911. I was unable to get the call to go through after multiple failed attempts. Soo I called my gf who was at home right off the next exit to do a threeway call thinking maybe it’s way too many people calling 911 at this location at once, her 911 call was able to go through immediately and I was able to talk to the 911 dispatcher. The reason why I think they should have a solution to answer all calls in one area is because out of all the dozens of calls they were receiving from the area about the accident, not one caller told them that a child was walking around on the freeway with his mom. Once I told them that, the dispatcher asked to put us on hold… but accidentally did not. We could hear her very upset and cursing on why no one else who called said it was a child out on the freeway. It seems that the accident was a priority, but not as high of a priority accident until I informed them of the child. I could hear her calling for additional responders and asking for them to hurry because of a child involved.. My point is, if I was able to get my call through on my first try, 911 dispatcher would of known about the child on the freeway and made the accident a top priority earlier then the 5 minutes it took for me to finally reach them through my gf cell phone.
That’s why cell phones isn’t the best to call really much anybody. Because what you were talking about your 911 wasn’t going through right on your cell phone that’s kind of to much for me to explain for this main reason exactly what you said.
911 needs a text option, not everyone is safe to talk 🔊🎙📣
American Government is one of the careless Government in the whole world.
Not when it come to your taxes LOL.
Actually all governments are careless leave most things to the private sector.
I love this kind of videos, good journalism and interesting topics to learn about..!! GOOD JOB CNBC🙌🏻
I always appreciate videos like this too! Vox does the same thing here on TH-cam check it out
@@ericmoore5021 tnx..! Hope you’re doing well.. take care👋🏻
911 needs some overhaul. Seriously, I had to call once in the middle of highway. It was a nightmare to describe my location.
I find fascinating that the number being dialled at 3.14 for an emergency is 999. The emergency number in the UK predates 911 by about 30 years
TV & Movies 😊
191 - Brazil
If an Uber rider can find exactly where I'm standing - no address, no call - and get to me in 3 minutes, I trust that public officials and business leaders can solve the 911 system. What's more, Uber can do this from country to country. Granted, the US is a big country, but this is solvable!
MY PIZZA DELIVERY DRIVER CAN GET TO MY HOUSE FASTER IF I OFFERED TO PAY HIM A HUNDRED BUCKS. YOU ARE CORRECT SIR.
9:23
It's funny that Edge is just pinned there, and he/she is using Internet Explorer.
Some older systems aren't compatible with modern browsers. That being said, Edge has an IE compatibility mode
In the EU, every Phone that is newer than 2017 sends a GPS Info to the Police when you call them.
My house got robbed last year coming back from school and they made me call non emergency:/ but when my older neighbor called they took him seriously
I have actually had problems with the 9-1-1 system here in New York City when I was aggressively assaulted by a group of people. I gave the operator the nearest intersection, and they couldn’t pull it up on their end. Even in the nation’s largest city, 9-1-1 still is inaccurate.
As usual, governments are years behind in terms of technology
It's a whole multitude of issues.
1- Lack of standardization; everyone does their own thing with cell carriers. It needs to be a consortium effort between hardware, software, government
2- Lack of funding and knowledge for rural areas; In some states, 911 fees are divvied up in the entire state to help pay for counties who otherwise can't fund a PSAP. Also with new tech, makes training more complicated.
3- Private companies do a good job of leaving jobs half finished and shrug when governments require additional support (this is something I've seen personally)
4- Lack of centralization- You have software for dispatching, software for E911 data, software for texting, software for medical guidance, etc. This also adds to cost and training.
Each local jurisdiction needs funding to modernize their 9-1-1 system
This one is actually pretty simple. Mandate that all cell phone manufacturers operating system (read android and ios) when dialing 911 the gps coordinates of the phone be sent to the 911 call center. Make it an open computing and protocol standard (open standards mean no company can monopolize). Call it the cellular coordinates over internet protocol 911 ccip911.
Provide all the 911 call centers with html based program (read web browser) to accept the calls. Total cost 500mil to 1 bil.
Does not work if user turns off GPS.
Well apple and Android actually do have this in newer phones, the phone automatically send GPS location etcetera its standard, but the issue is that the psap need to have the right technology to receive the information and a lot of them don't... Also the phone company has to transmit the information from all users not just their own costumers, and not all companies do.
And the phones also recognise an emergency call and will start the GPS and send location even if the caller has it turned off.
So there is a need for legislation that the phone company has to relay the info and that psaps have to have the same technology to actually receive the info.
In the EU they try to push this to all countries and then even crossing a to another nation will be an issue if they all have the same tech, transfering calls with corresponding info won't be a problem.
"911, what's your emergency? Okay, let me find the internet cable to hook up the modem to the computer. Hold on."
What were you exactly thinking about when you thought of typing this message out on your trashy cell phone 📱 same goes to everybody else heh
I called 911 because of a road accident. I had to wait in a 2 minute queue before an operator even answered the call. However, my phone told me it was transmitting my exact locational data along with time and travel speed.
There should be a 911 app so you can just download it. Also most 911 operators are older and less wiser on Technology.
There are in Europe
@@zelvaman yes but not everywhere in Europe.
To my knowledge its actually a pretty young and middle aged group of people.
Hi, I'm a 911 operator. I'm 35, know how to code and am one of the older people at my agency. Keep making baseless assumptions though, they're funny!
Last year we took in 3 billion from phone carriers. But lots of that was reallocated away from 911 services... But what we need is 15 billion in finding, that will fix it.
pass the cellphone's gps data *as an audio QR code over the phone call.
the cellphone can turn on the gps automatically when it detects a call to 911,
and share the location in the first few seconds of the call
*kind of like the dial up noise from back in the day!
For the record, that's how caller-id is done. (burst between the 1st and 2nd ring.) Sometimes, you can hear it if you pickup during that period.
@@jfbeam huh, really, didn't even think about how that worked, good to know though.
would you happen to know if you could send through a cellphone call infrasound or ultrasound tones beyond our hearing range? probably gets filtered out, no?
@@elgracko No. The digital era phone system is 8000 8bit (effectively 7) samples per second. 4khz [square wave] is the absolute limit to what can be reproduced - barely. Analog modems (28.8, 33.6, v.90, etc.) use a lot of Magic(tm) to get the job done.
@@jfbeam , dude, when you know, you know. thanks for the info.
That 911 call from the lake was extremely disturbing
What always kills me is the absolute DREAD you hear in the operators voice. I don't expect them to be chipper as it's a very stressful job, BUT it literally sounds like they'd rather you not call and just die.
THANK YOU. THEY DON'T CARE.
Here in Virginia, they have upgraded there 9-1-1 system. You can text 911 and they can locate where you are if you call via cell phone. When a teen called 9-1-1 on a cell phone because he had trouble breathing, the 9-1-1 system was able to locate him. We also have Rapid SOS as well.
Okay this is where MacKenzie has been instead of hosting After-Hours
The problem is caused by simply having too many jurisdictions. Australia has a similar 000 system, but all of the police, ambulance and fire services are statewide, meaning only 8 jurisdictions covering a continent. This has achieved an an economy of scale that's making everything more efficient while simultaneously avoiding the compatability issues and tiny jurisdictions trying to maintain sufficient funding to keep up with the latest technology.
Odd that they included an old 999 call in there.
I fully expect Republicans like Ted Cruz to update life-saving infrastructure once he gets back from his vacation in Cancun!
???? Ted Cruz controls Congress or Senate?? Or White House?
😂😂😂😂😂
Because he controls the 911 system🙄
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That won't bother you if you trade with a professional like Mr Gregory
Yeah
I live in southern California. I called 911 today to report debris on the freeway and I got a busy signal. Yes, a BUSY SIGNAL! I had to hang up and call again.
1:35 He got that Corsair gaming keyboard. Prob playing ranked RS6 on one of them monitors.
John Oliver already did this
4 years ago too
We don't want BIG TECH involved in this !
911 dispatcher here. RapidSOS works great. I absolutely want big tech involved in this. Thanks for your comment though.
"if uber can find me, why cant 911?"
911 isn't broken, but it could use updating in many communities. Broken means something is no longer in working order. If that's the case, calling 911 would never get you help. It works, but it can be better.
Great investigation work!
Fun facts about 911:
1. You can call this number on any functioning phone. If it can turn on and has the technology to make a call, it will. This means that even if a phone is not subscribed to a carrier it can be used to make 911 call.
2. You can call 911 without having to unlock the phone. You can use someone's phone and call 911.
3. You can call 911 even if you are not in range of your carrier's tower. The phone will attempt to connect thru other carrier towers. Even if your phone shows 0 bars or 'no service', a 911 call will most likely go through.
If the phone's location settings aren't on, we still may only know what tower the phone's hitting. And most people give those phones to their babies and children so I waste too much time listening to your 6 yo test out all the new cuss words they've learned this week. Mix that in with pocket dials, purse dials, bumped smart watches, etc. and hours are wasted every day trying to track down people who don't have an emergency. Plus, I can't call those old phones without services, so I just have to listen to see if I hear a problem while baby calls 30 times tying up 5 of our 7 call takers.
Y'all complaining
in my country you'd be lucky if the responders even picked up your call in the first place
Where are u from?
Shut the hell up and stop comparing peoples experiences
Michigan has had two significant statewide 911 outages on November 21, 2022 and January 10, 2023 because most of the 911 call centers in the state are connected to the same Internet service provider so when that provider loses connection to the Internet, all the 911 call centers go offline.
This is a really interesting topic.
“ why does 911 not know where I am ? “. - the person who turned off locations
I still have a landline for this reason. 4 days of no electric...no problem my landline still works.
Until your telco's batteries or generators run out anyway.
Buddy that can’t happen in your thought process they still can run for many days or a whole week.
@@MichaelWallace-oq3wd We get hurricanes here. A week without power is a very real possibility.
@@MatthewStinar that’s where your at doesn’t mean that will happen to somebody else.
@@MatthewStinar landline phone are a lot better then cell phone just because you get a lot more call futures and 911 will get your location right away. So that’s a yay for the landline users!
We really need a 911 app nationalwide.
I encourage everyone with children to have a corded landline phone on everything floor.
@@ericolens3 no I encourage corded landlines because you can teach a child everything they need to know. But when you pass out for what ever reason it can cause the child or adult to panic and forget what they need to say. My mother would literally panic when my grandma would have seizures a 37 year old woman was so panicked she could only remember to call 911 and then scream. And nothing else. Corded landlines are always on the hook. So you know where they are. When I was 15 my aunt was slipping into diabetic coma due to low sugar. And my phone was broken and wouldn't work and my aunt's daughter had all 4 landlines off the hook dead. It was a waste of time to run next door and ask the people to call 911. Corded land lines also work with out power.
@@alexlewis8143 you cant exactly bring back a dead and outdated technology
Michael is very excited
Once I called 911 I reported a guy with a gun walking on the street near my apartments, the guy killed someone just outside of the complex, when I reported police took one hour to arrive, they don’t care, let alone the people answering the calls. It’s a job for them not an actual duty and vocation to help.
not their fault. Once it's in the hands of the officers, the officers decide how to respond. Learn to blame appropriately.
@@matthmatthmatth yes it is.
@@MrSaxbb right, I guess i forgot that after they hang up, they dress up as a cop and respond to the call.
@@matthmatthmatth exactly
Make 911 callers listen to a 5 second ad in the beggining of the call so that the system can pay for itself.
Running things badly is government’s profession
great work Tala and Lindsey!
These guys live in the past
I thought my phone was trying to call someone when I started this video (while on the toilet) and had a mini heart attack trying to figure out how to hangup 😂😂
So I guess Public Enemy was right with their rap "911 is a joke."
it’s a tough game with giving up freedom for a better sense of security
How about the dispatcher sends a text message with a link... it opens up a webpage the requests the location and sends it to the dispatcher. cheap solution that works with almost all smartphones.
@@naddarr1 dispatch will automatically send the text right away. All they have to do is click & dispatch has the location. Cheapest & quickest solution until a better solution is implemented which will likely cost much more
@@sgamer1770 you can do that but it doesn't help with someone that is panicking, if they are trapped and cant reach their phone
@@huh1990 my idea is that the text is sent automatically and immediately to the phone that calls 911 before it is even requested. all dispatcher has to do is tell them to click text to send location if he/she doesn't know his or her location. this solution is for people who called using a smart phone. not sure how anyone is helped by any 911 system if they can't reach their phone.
@@sgamer1770 I understand what you are saying but working as a 911 operator that is easier said than done. Again depending on the situation some people may not have the option to do that. An example if you get into an accident and you are pinned under your steering wheel and do not know where ypu are. I am not going to tell that patient to movie because we can risk further harm.Someone in a frantic situation is not listening also all they are doing is yelling at you
Advance Mobile Location or AML already exists but when you call emergency services, it activates GPS and sends an SMS to them - en.wikipedia.org/wiki/Advanced_Mobile_Location
Imagine that..... trouble with 911! Based on my personal experiences.... In Mississippi when one calls 911 they may not answer, or get someone in other states whereas there are communication language problems, or no one shows up, or ha!.... Best of all They tell YOU to call the authorities yourself. That has been the experiences of MS 911 for about last ten years in this area. It is a problem residents have had for years. 911 used to be efficient YEARS ago. Not sure why this changed? Maybe changed providers? A dang joke and YET we ALL pay for 911 fees on our phone bills for sorry service!!!! Word of advice.... Save your local authorities on your phone and call them direct instead.
Who else immediately recognized this lady's voice from WatchMojo 😂
I recognize her from weekday CNBC After Hours, but she wasn’t hosting it yesterday for some unexplained reason.
😭
@@MichaelRockfez both shows this week :( the comment thread for both uploads has been almost all asking where MacKenzie is 😅
Sounds like this was a nice free ad for RapidSOS.
John Oliver covered this on his show a few years back
That just actually blew my mind, how come you can see where your door dasher is or an Uber driver? Very interesting point!
just send a sms google-maps location query link to the caller cellphone he clicks it BOOM you have his location!, keeps his location private all the atime unless he calls 911 and click the link!
thank you
That assumes they have a smart phone, and their plan (on whatever carrier is handling the emergency call -- which might not be caller's carrier) has SMS enabled, and the phone has data access as well. (also, that has google-maps in the first place.)
Even a flip phone could be programmed to send GPS location data via SMS when placing a 911 call. It's still a computer running software even if it isn't a smartphone. This probably wouldn't be a feature we could add to existing flip phones, but at least we could add it going forward.
Facebook and Google knows my location even accurately to show me advertisements. Why not 911?
It’s a pretty simple problem
Make 911 an app not a phone number!
Not so simple. Who's app? Who's protocol? Who's servers? (as I've said elsewhere, you can't hail an Uber with the Lyft app.)
We can't just make 911 an app, because 911 has to work on phone with no activated service, by law. An app needs a provisioned data connection, or a WiFi connection.
@@SweetBearCub Actually, it does not need "data". The amount of information needed can be sent through SMS, or any other call signalling method if you want to get that deep into it.
In conclusion, if you have an emergency, call pizza shop.