Troubleshooting the Megahome Water Distiller
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- เผยแพร่เมื่อ 18 พ.ย. 2017
- This video helps to solve any issues you might get with your Megahome Water Distiller.
1. What happens if nothing happens?
You plugged your water distiller in and nothing seems to happen. Unplug your distiller at the mains and plug it in again. Make sure that when you put the plugs into the distiller, the white line you can see on the plugs is completely covered.
2. What to do If your distiller is leaking?
If your distiller is leaking please call us on (+44) 01985 606044 and we will try and diagnose the fault with you.
3. Rust spots
Sometimes with new distillers, you can get tiny flakes of pure steel in the base of the distiller. They can then rust creating tiny orange rust spots on the base of the distiller. Remove them by using a non-stick, non-scratch scouring pad.
4. Cleaning
It's advised to keep your Megahome Distiller as clean as possible by giving it a clean with a non-stick, non-scratch scouring pad after each distillation to remove the scale. If the scale accumulates, you need to use the cleaning crystals (available on our website) to clean the distiller. Watch this video to see how to use our cleaning crystals.
A bed of scale on the bottom of the distiller stops the heat from getting through which can ruin the heating element.
To stop the dust from getting into the cooling fins in the head of the distiller, make sure your distiller is correctly cited on a countertop. You can also use a vacuum cleaner to suck out the dust around the vents.
Don't take the distiller head apart while the distiller is within two years warranty because it can invalidate the warranty.
One final tip - make sure you keep the area around plug sockets dry at all times.
Still has a problem? Call us on (+44) 01985 606044 and we will help you to find the fault over the phone. If you can't, we should be able to repair it in our repair centre.
More information can be found here: www.megahome-distillers.co.uk/
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Since 2018 I have had two Megahome distillers. With the first one; I didn't know how strong the citric acid (Megahome includes with the distiller) was when I left some in the distiller to soak. Without enough water in the distiller, and the lid on, preventing ventilation; the cleaner ate tiny black holes in the bottom of my distiller, what a Megahome representative identified as "pitting". The holes allow condensation between the walls of the distiller. My unit began to shut off mid-way through the process, it was no longer feasible to use. I needed a new base.
Researching that problem, I learned a few things about my distiller...
1. Never leave citric acid in the distiller, with less than a half cup of water
2. Don't put the lid on it when you put citric acid in the distiller.
3. Condensation can compromise the thermostat, leading to premature termination of the distillation process.
4. Never let the distiller turn off automatically by itself. I know that sounds ridiculous, but the automatic shut off switch burns out. Many users suggested buying an auto timer. I bought a timer to turn my MegaHome off just shy of 5.5 hrs.
5. Make sure the lid is on flush. Recently my second distiller barely made enough water to cover the bottom of the carafe. I discovered the lid was slightly ajar. Once I made sure the seal was air tight, the next distillation was successful. (I hope that was the problem.)
6. Spraying an air can into the vents, at enough distance as to not allow the parts to be cold for long, will prevent dust from collecting to overheat the motor.
7. With proper use, many issues are usually resolved with a new starter wire or thermostat.
*I ordered a new base for the distiller from Nutriteam Support, support@nutriteam.com. I ordered charcoal packets, edible citric acid and parts from Amazon.
Also, in 2021 The General Trading Company customer service, for Megahome distillers, was great! They responded fast, requested pictures and made an assessment to help me resolve my issue.
I emailed Megahome at:
service@thegeneraltrading.com
They can also be reached at:
www.megahome-distillers.co.uk - the world's best water distillers
15 Woodcock Industrial Estate, Woodcock Road, Warminster, BA12 9DX
Tel. 0845 370 9900
The General Trading Company (Europe) Ltd is registered in England & Wales, No. 5577712 . VAT Reg. 974 475 769
Directors: Rebecca Fryer and William Fryer.
Registered Office: 33 Duke St, Trowbridge, BA14 8EA.
Hope that helps someone. Healthy water to all!
good comment
You should answer all your youtube comments. It may increase sales
They are taking the money and running. These units die after a year. ...and for the cost, that's absurd
I am had this filter for several years now and love it! I've been filtering water and studying the results and collecting samples as I've moved from one state to another. I'm on here now because the button won't work for the first time ever.
Wish me luck, Lord Megahome!
What ended up being your solution?
You can easily clean it w/ white vinegar...takes a few min. of soaking & then rinsing.
This was the comment I was going to leave. I found out just by chance after several months of using a Brillo pad after each use.
Or lemon juice I use it in the kettle, amazing, they sell Citric Acid crystals that are the same thing at a much higher cost than a few lemons each month.
does it have to be white? I use balsamic on salad etc, but I like malt on my chips.
The buttom of my distiller not working. What can i do?
The video didnt helped me.
We've had one stop working entirely (didn't even last a year) and another leaked from the bottom...(also didn't last a year) both were cleaned with vinegar after every use and were in well ventilated, clean areas. For the price, I was extremely disappointed with this product. The Megahome is the most expensive and I expected it to last for more than a few months.
I have problems with it leaking from the bottom too, i just got it had it for about 2-3 weeks. Leaking started over a week ago now, quite dissapointed yes...
Fantastic product.... everyone should be distilling their water now..... we have been doing it for several years now.
Good video💯
Thankyou for your video, if i haven't been cleaning my distiller of
sediments will the distiller funciton properly? still produce pure
distilled water? thanks
Is it acceptable to use compressed air to dust the vents and coils on the top?
When mine was brand new, the stainless steel cavity looked great, but after first use, it developed 12-15 grey spots in different sizes in the bottom that I could not remove or abrase off. It was part of the steel and could not be distinguished by feel. These exiting spots got darker grey and more spots developed when I used it a 2nd and 3rd time. What is this from? Is this a defect in the metal that reacts to heating element in a certain way? Is it a precursor to rust and deterioration? Thanks.
Anyone had any issues with the switch or not coming on after its clean or bo apparent reason that it won't cycle on?
Which plug fuse should be used 3A or 13A?
Great distillers. Cheers.
Twice now I've gone back into the kitchen and no water in the glass jug, nor none in the base! The kitchen was all steamed up....
My distiller is only a few months old! How can this be happening! Obviously the steam is the water that never made it into the jug after being distilled.....😔
that sounds like the lid isn't on properly.
Also, make sure the rubber around your lid still provides an airtight seal.
Ours (a few years old) is making percolating sounds minutes (10) after start up. It used to only do this at the end of the cycle. Last night the fan stopped. This morning the fan is running again, but the percolating sounds have started again. We just cleaned it and the base is shiny. Could a temp sensor be faulty, and it is overheating?
Ordered and never got my product and the support number doesn't even work
My distiller has worked brilliantly for many years, but today it started tripping the circuit. I tried several outlets and still the same result. I bought this four or five years ago on Amazon and I do not have the box or paperwork.
Try a deep cleaning for 20 mins with citric acid powder after removing the plugs from the wall and base to allow it to reset. If that does not work, let me know if you find a reset button to buy. Mine was doing that after 4.5 years and it seemed to work.
will taking apart the lid & then reattaching it help the leaking to stop that comes from the crack between the lid & the base? Please respond! Thanks
Donna G. I have same problem/ can’t figure out which way to put the rubber o ring. It seems to leak either way
Anyone would know why my distiller smells like something is burning. It still works but turned it off incase of a fire.
Any know if there's a specific way to clean out the condenser coil?
Yep, you can unscrew and remove the lid to access the coils and use a pipe cleaner to wipe it off. (He shows towards the end where those screws are).
Hello. My Megahome distiller began making a high pitched screech after 2 years of use. The ballbearings in the fan just wore down and I had to throw it out. I bought another one but a different brand and the same thing happened.
They sell replacement fans on their site.
u gotta lubricate the bearings w/ oil. i'm convinced though this is planned obsolescence
Mine has lasted 10 years. I've had to clean the coils and replace the gasket.
Mine isn't letting water out after 2 days
What is the problem is none of these? What is the problem is the plug overheating, I mean the plug into the appliance? It gets so hot I can't even touch it so now I'm not using my appliance because I'm afraid of fire. What solution for that?
Mine is still pushing out the water but the water is now cool when it goes into the glass bowl where before it was hot! Why is that and does that mean it hasn't distilled the water properly? Hope I get an answer as I see the other question by Starfire wasn't answered!!!
Chris Young there is a fan. When water condensates it dissipates heat.
Buy a TDS (total dissolved solids) meter for about 15 dollars. Test your water before and after.
What to do when I hear loud squealing sound as if fan bearings are failing?
Did you ever get a reply for this question? I've had my distiller now 41 year and it started squeaking and tripping.
@@karmadesigns I never heard back anything. The distiller failed soon after. I purchased another. I ran the old distiller outside under a patio. I think dust and pollution did it in. This distiller I'm running inside and hope it last much longer.
Thanks for replying. This is a good reminder to vacuum out the fan. I have mine inside, but I just renovated, and there may be leftover construction dust.
I had my distiller for almost two years and had no problems. Recently it started shutting off after 20 minutes. Any fixes?
You're lucky it lasted that long.
Just got the same problem. Did you fix it?
Button and parts fell out. How can I fix this!
Buy a different brand😆💓
What should I do, if during my first use, after 1 hour of heating, the fan is not moving? Is that normal ? Thanks
I've solved the issue by covering up the white part of the plug completely. Now the fan is working.
I hope 1 hour of heating without the fan did not damage the distiller ?
Psylex Light no it should not. Fan only facilitates condensation.
@@Psyle_
What did you cover it with?
@@xXKillaBGXx By putting the plug completely in the socket it covers the white part.
the distiller in this video has an on off switch on the back? most others reviewing this product show it without a power button. Is there a difference between European models and North American models?
No off on switch only a reset.
My fan is working fine, but I was wondering what would happen if it stopped working?
My fan started squeaking & it is sounding louder while it is distilling. It used to run quiet. Does anyone have any suggestions?
I had the same problem. It's the ballbearings in the fan wearing down. I'm trying to find a way to replace them rather than add the kit to landfill.
I have replaced the fans in two distillers over 20 years of use. The base still heated but the fan wore out. They can be ordered from the company for a reasonable price. I also lubricate the fan with either silicone spray or machine oil from time to time to keep it running longer. I spray into the shaft area while the distiller is off.
SIR HOW DO I CLEAN IT? AFTER EVERY USE?
Not after every use you don't have to. And you can leave it soaking with citric acid and tap water overnight and then lightly rinse and wipe everything off the next day.
My distiller keeps shutting off after running a while. When i observed the basin actually heats up but the reset button gets primed again and no watee came to the bottle. Anyone knows what causes this? any help is appreciated.
I’m also experiencing this issue. Have you found out what was wrong and how to fix it?
I have the same issue. Any fixes?
Same issue, mine heats up and kicks off before a single drip of water comes out. I have 2 of these distillers, one works great the other keeps shutting off. I'm wondering if it's the thermostat?
Any fix for this?
why is there water in my distiller after a full cycle of distilling? thank you
There needs to be water left because the process to distill creates so much heat, to run it dry would burn out the distiller.
Don't waste your money with this distiller. I kept my distiller clean and my first one stopped working a little over one year. Then I made the mistake of buying another and same situation. It stopped working also
Sounds like your starters burned out. Use timers to stop the distiller before the 5.5 hr. auto shut off.
mine broke after month 10. It starts out fine then shuts down leaving most of the water undistilled.
Exactly like mine! On month 10 and kept turning off with water in distiller.. now it makes a sound like bubbling inside but no water is coming out
Mine is doing this too. I'm attempting to give it a good cleaning
@@williamlennox9115 I replaced the thermal fuse and mine still isn't working. Thinking it's the fuse for the reset.. think it's a bimetal. Hoping cleaning helps.. kept mine spotless so doesn't seem to be a matter of scale.
@@BostonBB I got a nice little zap from this thing today turning it on wet while cleaning it : D Anyway. I just turned it on, and it's running fine. By that I mean it's making water right now, and I hear it dripping away. Beforehand I got lazy, and I stopped rising it out. Another thing, mine has been running solid for years. Like 5 or more way beyond 10 months. I lied about that part. I can't prove it, but I feel this thing has changed my life. I haven't been really sick in a long time. If I get a cold I start drinking by the gallon or more, for a day, and that has been a cure for me. I'm not even going to get into how I feel my mind has improved.
@@williamlennox9115 I wouldn't dream of drinking the nasty chemical cocktail that is coming out of the tap. Won't give tap water to pets either. If people really knew what they were drinking they'd be horrified.
Mine is leaking like crazy. How in the world can the distiller leak? EDIT 3 months later: No answer?
Mine started to leak -- replacing the gasket fixed it.
@@eudorap I replaced my gasket too. It didn't help. I bought another brand distiller.
@@LesterSuggs Mine now shuts off after a half hour. Hoping I can fix it -- a new one costs almost 3x my old one! What brand did you get?
Buy from make water pure
Do I just keep unplugging this damn thing?? How many times do I need to repeat this process to "trigger" her back into submission 🤔
Very frustrating 1st time user.
Have you checked the user manual?
if it doesnt start then unplug and turn back on...sound like a windows fault lol and is a crappy ridiculous solution for a faulty auto cut out switch. Ive only had mine one day and used it once. I go to use it again today and it wont work. Clearly a faulty auto off switch that doesnt fix the problem by unplugging it and plugging it back in. What do I do when the auto off switch is clearly jammed preventing it from working? This cost me almost $200
I also feel scammed 😪 mine does nothing. First time used for me but no fan no heat no indication anything is happening with that unit!
I've had mine for 3-4 years and haven't had to replace it yet. These do work, and well. Maybe you got a faulty one? Looking online has helped keep this thing running and I've done all repairs myself so far on it. Good luck with yours, and hope this is an easy fix!