I have the box under Agent preferences to play ringing through the internal PC speakers. Still rings through head set. My PC does have speakers that work.
With an earlier Avaya One-X Agent version this issue may appear, recommending to upgrade to latest release 2.5.14. If you still experience the issue with the latest release we may need to check your configuration and environment. To reach our support you can choose any of the channels on this link: support.avaya.com/contact/
Great video! How can I get the call notifying me with a ring tone on my laptop speaker rather than the headset so I don't have to wear my headset all the time. Hope I'm making sense
Recommend you to engage our Support to investigate it, our specialist are happy to assist you troubleshooting the issue. You can reach our support through any of the channels on this link: support.avaya.com/contact/
For the available options for your environment please reach out to your system administrator, this setting cannot be set from the application as a first step
So when I go to craft my phone it just restarts. The menu never comes up, I think the 46xxxsettingstxt is corrupted. Is there a way to master reset the phone that you know of?
urgent help please. im using avaya one x agent but under the audio preferences the "headset earphone is not showing" and only thing showing is the computer speaker. and im actually using the platronics DA80.
Our support would need some additional information about the issue you encountered. As this is something we cannot respond effectively via comments. For better support, we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Why do we get an error message: Operation Failed everytime we go on Ready or After Call Work? I hope you can help. I've checked too many articles in Google but I didn't find anything that can help. We're connected to VPN and even tried different VPN and Avaya servers but still the same error. Restarted PC too and did uninstall/reinstall for Avaya.
With an earlier Avaya One-X Agent version this issue may appear, that case it is recommended to upgrade to latest release 2.5.5. If you still experience the issue with the latest release we may need to check your configuration and environment. To reach our support you can choose any of the channels on this link: support.avaya.com/contact/
Avaya One-X Agent does not have built-in audio recording capability. If you want to record calls you may need to install a call recording application/server in your Call Center environment
Recommend you to reach out to our Specialists, they can assist troubleshooting your issue in details. You can contact Avaya Support through any of the channels on this link: support.avaya.com
I am receiving calls on my phone so my headset is connected to the phone can I receive call directly on the soft phone so I can connect my headset to the laptop ???
You can place and receive calls on your computer. Your One-X Agent should be configured as call receivng destination is set to `My Computer` on Avaya One-X Agent Login page, Telephony tab. You can refer to Avaya Mentor Video "How to Login to Avaya One-X Agent on a PC" th-cam.com/video/suEMn2JA0-k/w-d-xo.html
@@AvayaMentor wow that helps thank you, I subscribed to your channel as well . one quick question : there are random calls which are dropping on my phone ? its ringing on avaya but not gettting connected on my phone ? not calls but some
Thank you for subscribing! For the drop calls you need to engage your local administrator who could check the source of the dropped calls based on the screen display - if it is presented when the call rings - or we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/, where our engineers can trace the dropped calls and capture the reason
Likely it is network connectivity issue, maybe user router configuration. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Using Avaya one-X Agent with `Other Phone` configuration you can use the application without hard phone. Recommend you watching the following Avaya Mentor Video about ` How to Set up the Other Phone Configuration on One-X Agent ` th-cam.com/video/7rhIcMYBBxg/w-d-xo.html
Hello, I am working from home now on my wifi and laptop. They installed Avaya softphone, but when I try to log in, it shows Registered instead of Ready/Aux, and when I select my extension, it won't let me connect. They installed VPN of the company as well. Is it because I am on my wifi instead of LAN cable? Many thanks in advance for the answer.
For Avaya Softphone a network connection is needed to access to the Communication Manager. If it was properly configured and working in your office but not working from your home, likely the issue is with VPN or home network configuration. Please contact your company IT department and make sure that VPN connection works fine. They also can assist howto check your home network configuration if there is any filtering blocking the traffic to corporate network.
If you are on Windows, check your firewall, and then click the 'allow an app or feature through...' Click 'Change Settings' and check the boxes for "Spark Endpoint Emulator"
Our support would need some additional information about the issue you encountered, it can be either configuration or software issue. You may want to look at our Support site support.avaya.com/ and search for this problem for solutions or for better support, we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Either you firewall settings are blocking the network connection or there can be a problem with your corporate VPN settings, please engage your local administrator or network team to check
The application installer is available on Avaya Support side. Please go to support.avaya.com and on the top menu select `Support by Product` then `Product-specific Support`. Here you can search for Avaya one-X® Agent and download it from the `Downloads` menu.
Likely it is a network quality issue. First please engage your local administration and our specialist are happy to assist you also troubleshooting the issue. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Hi, i can not get avaya to connect to my mobile phone. It was working for the past year but suddenly when i now click on login it doesnt call my mobile. Any ideas? Thanks in advance
Likely there is a change in your working environment. Probably you are no longer authorized to use mobile outcall or codes have been changed etc. As a first step recommend you to contact your local administrator to check the settings.
Agent ID is administered and provided by your company administrator in case you are performing Call Center agent work, it is part of your telephony profile if applicable.
Hi!..whenever I tried to login I get Login error due to unknown reasons. Please refer to troubleshooting guide. I already check the system settings, all were set up correctly..I dont know what to do. Is it ok if I unistall the avaya one x agent and reinstall it?
There are multiple reasons for this error to be presented, like incorrect extension "type" administered, incorrect user type, missing license etc. Please contact your local administrator to verify the configuration. If you need further assistance we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Try a 'list trace station' and see if you get a denial event. Then you can google search the event code and see what it is. Sometimes it's the 'Remote softphone emergency calls:' on page 2 of your station in Site Administration.
Recommend you to reach out to our Specialists if you need assistance. They are happy to assist you through any of the channels on this link: support.avaya.com
Likely it is PC issue. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
@@AvayaMentor hmm i asked it cause i'm working from home office here in brazil since this coronavirus thing, and some login problems may happen some days. So i, as an agent cannot access these configurations ? im a total newbie in avaya just using it to receive calls haha
The configuration depends on your telephony system configuration. You need to validate if there is any dialing rule or calling restriction in place, please contact your local administrator to validate the settings as a first step.
the ext you used in one-X is it from an active desk phone? what'll happen to the desk phone when agent login to one-X?
You can configure One-X Agent to use same desk phone extension and voice will be delivered to desk phone.
I have the box under Agent preferences to play ringing through the internal PC speakers. Still rings through head set. My PC does have speakers that work.
With an earlier Avaya One-X Agent version this issue may appear, recommending to upgrade to latest release 2.5.14.
If you still experience the issue with the latest release we may need to check your configuration and environment. To reach our support you can choose any of the channels on this link: support.avaya.com/contact/
Great video! How can I get the call notifying me with a ring tone on my laptop speaker rather than the headset so I don't have to wear my headset all the time. Hope I'm making sense
You can take benefit of `Play ringing through the internal PC speakers` option in One-X Agent Audio Preferences.
@@AvayaMentor This did not work for me. i am still not getting and sound threw speaker
Recommend you to engage our Support to investigate it, our specialist are happy to assist you troubleshooting the issue. You can reach our support through any of the channels on this link: support.avaya.com/contact/
how do i enable the time indicator on how long i have been on auxillary or ready state?
For the available options for your environment please reach out to your system administrator, this setting cannot be set from the application as a first step
How do I change the default ringtone in OneX agent to an own one? I found the path is stored under RingTones.xml fine. thanks
Recommend you to read the section 'Audio Basic tab field descriptions' in Avaya one-X Agent 2.5 Documentation Library on our Support site.
So when I go to craft my phone it just restarts. The menu never comes up, I think the 46xxxsettingstxt is corrupted. Is there a way to master reset the phone that you know of?
urgent help please. im using avaya one x agent but under the audio preferences the "headset earphone is not showing" and only thing showing is the computer speaker.
and im actually using the platronics DA80.
Our support would need some additional information about the issue you encountered. As this is something we cannot respond effectively via comments. For better support, we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Why do we get an error message: Operation Failed everytime we go on Ready or After Call Work? I hope you can help. I've checked too many articles in Google but I didn't find anything that can help. We're connected to VPN and even tried different VPN and Avaya servers but still the same error. Restarted PC too and did uninstall/reinstall for Avaya.
With an earlier Avaya One-X Agent version this issue may appear, that case it is recommended to upgrade to latest release 2.5.5.
If you still experience the issue with the latest release we may need to check your configuration and environment. To reach our support you can choose any of the channels on this link: support.avaya.com/contact/
@@AvayaMentor Thank you so much for this! 🙂
Welcome! Glad this was helpful to you
Make sure you have 'auto-in' and/or 'manual-in' configured in the feature button assignments
Hi
I have a doubt on avaya one x
Can we record the audio call in this system avaya soft phone one X agent
Avaya One-X Agent does not have built-in audio recording capability. If you want to record calls you may need to install a call recording application/server in your Call Center environment
Can u suggest any one application to record call automatically
We can recommend you our call recording applications Avaya Aura Workforce Optimization or Avaya Workforce Optimization Select
What if the app won't pull up to see the settings? How can I get to the settings?
Recommend you to reach out to our Specialists, they can assist troubleshooting your issue in details. You can contact Avaya Support through any of the channels on this link: support.avaya.com
I am receiving calls on my phone so my headset is connected to the phone can I receive call directly on the soft phone so I can connect my headset to the laptop ???
You can place and receive calls on your computer. Your One-X Agent should be configured as call receivng destination is set to `My Computer` on Avaya One-X Agent Login page, Telephony tab. You can refer to Avaya Mentor Video "How to Login to Avaya One-X Agent on a PC" th-cam.com/video/suEMn2JA0-k/w-d-xo.html
@@AvayaMentor wow that helps thank you, I subscribed to your channel as well . one quick question : there are random calls which are dropping on my phone ? its ringing on avaya but not gettting connected on my phone ? not calls but some
Thank you for subscribing! For the drop calls you need to engage your local administrator who could check the source of the dropped calls based on the screen display - if it is presented when the call rings - or we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/, where our engineers can trace the dropped calls and capture the reason
I have one user once he connects to f5vpn & starts Avaya agent, vpn disconnects automatically. What would be the reason.
Likely it is network connectivity issue, maybe user router configuration. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Is this for working from home without the hard phone? I'm trying to help set that up at work but I'm not there to physically help:"/
Using Avaya one-X Agent with `Other Phone` configuration you can use the application without hard phone.
Recommend you watching the following Avaya Mentor Video about ` How to Set up the Other Phone Configuration on One-X Agent ` th-cam.com/video/7rhIcMYBBxg/w-d-xo.html
Hello, I am working from home now on my wifi and laptop. They installed Avaya softphone, but when I try to log in, it shows Registered instead of Ready/Aux, and when I select my extension, it won't let me connect. They installed VPN of the company as well. Is it because I am on my wifi instead of LAN cable? Many thanks in advance for the answer.
For Avaya Softphone a network connection is needed to access to the Communication Manager. If it was properly configured and working in your office but not working from your home, likely the issue is with VPN or home network configuration. Please contact your company IT department and make sure that VPN connection works fine. They also can assist howto check your home network configuration if there is any filtering blocking the traffic to corporate network.
If you are on Windows, check your firewall, and then click the 'allow an app or feature through...' Click 'Change Settings' and check the boxes for "Spark Endpoint Emulator"
My dialpad option in Avaya X1 is not appearing on my deskstop,,what should I do?
Our support would need some additional information about the issue you encountered, it can be either configuration or software issue. You may want to look at our Support site support.avaya.com/ and search for this problem for solutions or for better support, we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
What does "vpn tunnel failure" means? And how to fix this. Thank you in advance for your answer.
Either you firewall settings are blocking the network connection or there can be a problem with your corporate VPN settings, please engage your local administrator or network team to check
@@AvayaMentor can this issue be resolved remotely?
Likely your issue can be troubleshooted and resolved remotely
@@AvayaMentor thank you so much for your response.
Welcome! Glad this was helpful to you
Where we can download avaya one x agent?
Please visit our Support site support.avaya.com and under `Support by Product` menu you can download the application.
I need to know how i can check my total avail time??
You can leverage on BCMS or CMS application which can provide you detailed Call Center reports
Is there any download link for. Avaya one x agent
The application installer is available on Avaya Support side. Please go to support.avaya.com and on the top menu select `Support by Product` then `Product-specific Support`. Here you can search for Avaya one-X® Agent and download it from the `Downloads` menu.
I am having problems with the client hearing me. Sounds echoey and cutting out. Any suggestions?
Likely it is a network quality issue. First please engage your local administration and our specialist are happy to assist you also troubleshooting the issue. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Hi, i can not get avaya to connect to my mobile phone. It was working for the past year but suddenly when i now click on login it doesnt call my mobile. Any ideas? Thanks in advance
Likely there is a change in your working environment. Probably you are no longer authorized to use mobile outcall or codes have been changed etc. As a first step recommend you to contact your local administrator to check the settings.
Where do I get Agent ID?
Agent ID is administered and provided by your company administrator in case you are performing Call Center agent work, it is part of your telephony profile if applicable.
Hi!..whenever I tried to login I get Login error due to unknown reasons. Please refer to troubleshooting guide. I already check the system settings, all were set up correctly..I dont know what to do. Is it ok if I unistall the avaya one x agent and reinstall it?
There are multiple reasons for this error to be presented, like incorrect extension "type" administered, incorrect user type, missing license etc. Please contact your local administrator to verify the configuration. If you need further assistance we recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
Try a 'list trace station' and see if you get a denial event. Then you can google search the event code and see what it is. Sometimes it's the 'Remote softphone emergency calls:' on page 2 of your station in Site Administration.
Its weird we have a recepionist who has "auto-in" for a queue on her hardware phone, but in One-X, it doesn't, so she can't take calls from a queue.
During configuration of the One-X Agent you need to set Favorite buttons if you need additional buttons within the application
I don't have any favorite button options in the One-X client. We're using H.323 and can't add buttons etc.
Recommend you to reach out to our Specialists if you need assistance. They are happy to assist you through any of the channels on this link: support.avaya.com
what if there's a message error before you type your change log in password
how can we fix that error? what is the cause of that error?
Likely it is PC issue. If you need assistance in troubleshooting the issue our specialist are happy to assist you. Recommend you to reach our support through any of the channels on this link: support.avaya.com/contact/
What is station password? Is it the same with the extension
Yes, it is the same with the extension
Thank you
Welcome
Theres a way to show hidden phone/station password?
For security reasons it is stored in the Communication Manager and encrypted.
@@AvayaMentor hmm i asked it cause i'm working from home office here in brazil since this coronavirus thing, and some login problems may happen some days.
So i, as an agent cannot access these configurations ? im a total newbie in avaya just using it to receive calls haha
The password is encrypted. Your IT administrator, who provided login credentials, can assist you getting the password if you need.
@@AvayaMentor thanks i will contact him
Welcome! Glad this was helpful to you
Mine won't work for me
The configuration depends on your telephony system configuration. You need to validate if there is any dialing rule or calling restriction in place, please contact your local administrator to validate the settings as a first step.
who is here due to home office
How can we assist to you?